Page 3 - Table of contents
Table of contents 1 Safety precautions General safety guidelines ..................................................................................................................... 1Warnings and cautions .................................................................................................
Page 7 - Safety precautions; General safety guidelines; Electric shock hazard
1 Safety precautions General safety guidelines WARNING! Internal circuits use hazardous voltage capable of causing death or serious personal injury. No operator serviceable parts inside. Refer servicing to qualified service personnel. The disconnecting devices for servicing are two Branch Circuit Br...
Page 8 - Fire hazard; Heavy substrate hazard; Warnings and cautions; Warning labels
Fire hazard CAUTION: The drying and curing subsystems of the printer operate at high temperatures. To avoid the risk of fire, take the following precautions when operating the printer: ● Do not manipulate the heating modules. ● Load substrates that withstand temperatures of 125°C. Heavy substrate ha...
Page 10 - Emergency stop buttons
Label Explanation When the printer is printing, the printhead carriage travels backand forth across the substrate. Beware of this moving part. Emergency stop buttons There are four emergency stop buttons distributed around the printer. If an emergency occurs, simplypush one of the emergency stop but...
Page 11 - Printer status; Check printer status; Printer alerts
2 Printer status Check printer status You can check the current status of the printer in the following ways: ● The HP Internal Print Server displays the status of the printer, the loaded substrate and the inksystem. The latest alerts are summarized at the bottom of the main window (see Printer alert...
Page 12 - Printer calibration; Align the printheads
3 Printer calibration Align the printheads Precise alignment between printheads is essential for color accuracy, smooth color transitions and sharpedges in graphical elements. To align the printheads, go to the HP Internal Print Server and select Printer > Printhead alignment . You can select aut...
Page 13 - Troubleshoot printhead alignment; Substrate-advance compensation
Troubleshoot printhead alignment Automatic printhead alignment may fail occasionally. In some cases, you may see the front panel errormessage "Automatic Printhead Alignment is cancelled because of scanning errors". In other cases,there is no error message but the print quality is not satisfa...
Page 14 - Color calibration
You can view and change the substrate-advance compensation of the currently loaded substrate at anytime from the HP Internal Print Server by selecting the print job and then the Printing Adj. button, or by selecting Printer > Printing adjustments . If you prefer the print quality after changing t...
Page 16 - Ink restrictions; Color profiles
Color calibration is based on the color measurement of printed color patches, using the HP EmbeddedSpectrophotometer. Some characterisitics of substrates, such as surface roughness or transparency,may make reflective color measurement of some substrate types very inaccurate. Color calibration ofthes...
Page 17 - Hardware maintenance; Maintain the ink cartridges; Maintain the printheads; Maintain the substrates
4 Hardware maintenance Maintain the ink cartridges During the normal lifetime of a cartridge, no specific maintenance is required. However, in order tomaintain the best print quality, replace a cartridge when it reaches its expiration date. An alert notifiesyou when any cartridge reaches its expirat...
Page 18 - Check the printheads; Clean the carriage cover
Check the printheads If you believe that one or more of the printheads is performing poorly: 1. Go to the HP Internal Print Server and select Printer > Printhead cleaning . 2. Press the Check button to perform routine cleaning. 3. If the problem persists, press the Print button in the same window...
Page 19 - Clean the carriage rails
to the printheads, the carriage cover may need to be cleaned about once every two months, dependingon your use of the printer. An alert is displayed when the cover needs to be cleaned. 1. Go to the front panel and select Clean carriage cover from the Preventive Maintenance menu . The carriage moves ...
Page 21 - Clean the exterior of the printer
9. Select Carriage beam position > Move to printing (normal) from the front panel's Substrate menu to lower the carriage beam into its normal position, close to the substrate. This process takes about two minutes to complete. 10. Replace the carriage oiler foams (see Replace the carriage oiler fo...
Page 22 - Clean the line sensor and aerosol inlets
3. Clean the interior of each ink deposit with a cotton swab or cloth dampened with distilled water. Ifyou cannot remove the dried ink this way, try using isopropyl alcohol instead of distilled water. 4. Also clean the area around the ink deposits; but do not try to clean the printhead area. 5. Clos...
Page 24 - Clean the printheads; Clean the substrate-advance sensor
Clean the pinch wheels If the pinch wheels are dirty, they can be cleaned by advancing the substrate (less than a meter).Cleaning the wheels manually could damage them, and is not recommended. Clean the platen The platen should be cleaned whenever it is visibly dirty, or when you notice marks on the...
Page 25 - Clean the temperature sensors
The sensor is located between the second and third group of three pinches, in the middle of the platen. TIP: You may need a ladder to reach the sensor. TIP: Cleaning is easily done by reaching over the carriage beam in its low position. If you try to do it by putting your arms below the beam in its ...
Page 26 - Maintain the printhead primers
6. Use the swab to clean the lenses of both temperature sensors (drying and curing). 7. Check that the lenses are clean by looking directly at them from underneath the printer. Alternatively, continue cleaning until the cotton swab remains clean after cleaning. 8. Press OK at the front panel to tell...
Page 27 - Replace the carriage oiler foams
Replace the carriage oiler foams The printhead carriage contains two chunks of foam impregnated with oil that continuously lubricate thecarriage rails. They may need to be replaced about every two or three months, depending on your useof the printer. Replacement foams are available in the Cleaning K...
Page 29 - Replace the line sensor box
8. Remove the screws and the oiler foam container, replace the foam, and reattach the container withthe screws. 9. Close the carriage cover and the printhead access door. 10. Press the OK key when finished. Replace the line sensor box An alert is displayed when the line sensor box needs to be replac...
Page 30 - Replace the printhead cleaning roll and aerosol filters
4. Remove the line sensor box. 5. Connect the cable to the new line sensor box. 6. Place the new box into the printer and fix it in place with the screws. No tool is needed. 7. Press OK at the front panel. 8. The printer turns on power to the carriage and checks the sensor. Replace the printhead cle...
Page 33 - Move the printer
3. Lift up the right-hand side of the filter container; it pivots on the left. 4. Pull the old filter out of the bottom of its container and dispose of it according to the instructionsprovided with the new filter. 5. Unpack the new filters and ensure that the blue tabs at each end of each filter are...
Page 34 - Printer maintenance kits; Cleaning kit
4. Raise the feet so that the wheels (A) touch the ground. To raise a foot: a. Use a 30 mm wrench to unlock the nut at the top of the foot. b. Rotate the nut manually down the bolt. Leave about 2 cm (0.8 in) clearance at the bottombetween nut and foot. c. Use a 15 mm wrench to rotate the foot upward...
Page 35 - Software maintenance; Maintain the HP Internal Print Server
5 Software maintenance Maintain the HP Internal Print Server The HP Internal Print Server runs under Microsoft Windows on the computer supplied with the printer.In that operating environment, there are various things you can check in order to maintain optimumperformance. You can make these checks af...
Page 36 - Update the firmware
Update the firmware The printer's various functions are controlled by software that resides in the printer, otherwise knownas firmware. From time to time firmware updates will be available from Hewlett-Packard. These updates increase theprinter's functionality and enhance its features. Firmware upda...
Page 37 - Troubleshoot substrate issues; The substrate cannot be loaded successfully; The substrate has jammed
6 Troubleshoot substrate issues The substrate cannot be loaded successfully ● A substrate cannot be loaded unless all printer subsystems (e.g. the ink system) are ready. ● If the printer is unaware of the carriage beam position (after a printer recovery or shutdown), go tothe front panel and select ...
Page 38 - The substrate is not attached to the input core
3. If feasible, manually move the carriage slowly and carefully to the side, away from the substrate.If this is not feasible because of the severity of the jam, try raising the carriage beam to its maximumheight. 4. Remove all substrate and pieces of substrate from the printing zone and from any oth...
Page 40 - Troubleshoot print-quality issues; General advice
7 Troubleshoot print-quality issues General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine HP supplies and accessories,whose reliability and performance have been thoroughly tested to give trouble-free performanceand best-quality...
Page 42 - Colors are misaligned; Colors are misaligned vertically
If the back side of the substrate varies in color or shade (for instance, if something has been printed onit), you may see banding in parts of your print because the substrate-advance sensor has becomeconfused. In this case, turn off the sensor (in the Loaded Substrate window in the HP Internal Prin...
Page 43 - Colors are misaligned horizontally; The print is grainy
Colors are misaligned horizontally 1. Ensure that the substrate is not skewed. If there is any skew, reload the substrate to correct it. 2. Check the carriage beam position. If it is high and the substrate type doesn't require a high position,lower it. 3. If the problem persists, realign the printhe...
Page 45 - Colors are inaccurate
Colors are inaccurate 1. Check that the substrate has been correctly loaded. 2. Check that the loaded substrate is the same as the substrate selected in the HP Internal PrintServer. 3. Check that the ICC profile used by the RIP is correct for the loaded substrate. ENWW Colors are inaccurate 39 Print...
Page 47 - A printhead has overheated; A printhead has damaged the substrate
a. Turn off the printer. b. Place a piece of paper underneath the carriage to collect any dirt that falls through. c. Use the brush from the Cleaning Kit to clean the electrical connections gently but thoroughly. d. Use the pneumatic air gun (provided for inflating the spindles) to dislodge any rema...
Page 48 - Troubleshoot other issues; The printer does not print; The printer seems slow; The HP Internal Print Server cannot detect the printer
9 Troubleshoot other issues The printer does not print If all is in order (substrate loaded, all ink components installed and no file errors), there are still reasonswhy a file you have sent from your computer may not start printing when expected: ● You may have an electrical power problem. If there...
Page 49 - Upgrade the HP Internal Print Server; Print job files have not been properly deleted
Upgrade the HP Internal Print Server TIP: When you have to upgrade the firmware and the HP Internal Print Server, first upgrade the firmware and then the HP Internal Print Server. To upgrade the HP Internal Print Server, proceed as follows. 1. First uninstall the current version through the Control ...
Page 50 - 0 Front-panel error messages
10 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, pleasefollow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response,or if you have ...
Page 54 - 1 When you need help; Documentation; HP Proactive Support
11 When you need help Documentation The following documents are provided with your printer, and can also be downloaded from http://www.hp.com/go/L65500/manuals/ . ● Site preparation guide ● Site preparation checklist ● User's guide ● Maintenance and troubleshooting guide ● Legal information HP Proac...
Page 56 - Service information
Colombia: 571 602 9191 / 01 8000 51 4746 8368 Costa Rica: 0 800 011 0524 Dominican Republic: 1 800 711 2884 Guatemala: 1 800 999 5105 Honduras: 800 0 123 / 1 800 711 2884 Mexico: 52 55 5258-9922 Nicaragua: 1 800 0164 / 800 711 2884 Panama: 001 800 711 2884 Peru: 511 411 2443 / 0 800 10111 El Salvado...
Page 57 - Preset creation flowchart
A Preset creation flowchart ENWW 51 P res et c rea ti o n f lo w c h a rt
Page 58 - Index
Index A aerosol filters maintenance 24 alerts errors 5 alerts, warnings 5automatic tracking 7 B banding problems 7 C calibration color 8 carriage cover, cleaning 12carriage oiler foams, replacing 15carriage rails, cleaning 13caution 2clean the printer 15cleaning kit 28color calibration 8color calibr...
