HP K550 Series - Manual

Finding other resources for the product You can obtain product information and further troubleshooting resources that are not included in thisguide from the following resources: Resource Description Location Setup poster Provides illustrated setup information. A printed version of the document ispro...

Accessibility Your HP printer provides a number of features that make it accessible for people with disabilities. Visual The printer software is accessible for users with visual impairments or low vision through the use ofyour operating system's accessibility options and features. It also supports m...

Understanding the printer parts Front view 1 Control panel 2 Output tray 3 Paper guides 4 Tray 1 5 Tray 2 (HP Officejet Pro K550dtn/K550dtwn) 6 Ink cartridge cover 7 Ink cartridges 8 Printheads 9 Printhead latch 10 Top cover ENWW Understanding the printer parts 5

Control panel For more information about interpreting control-panel lights, see Printer lights reference . 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Cha...

Back view 1 USB host connector (connects to USB devices such as flash drives) (HP Officejet Pro K550dtwn) 2 Network connector (HP Officejet Pro K550dtn/K550dtwn) 3 USB connector 4 Power input 5 Rear access panel (HP Officejet Pro K550) 6 Optional automatic two-sided printing accessory (duplex unit) ...

2 Installing the accessories This section contains the following information: ● Installing the duplex unit ● Installing tray 2 ENWW 9

Installing the duplex unit You can print on both sides of a sheet of paper automatically when the optional automatic two-sidedprinting accessory (duplex unit) is installed on the printer. The duplex unit comes with the HPOfficejet Pro K550dtn and HP Officejet Pro K550dtwn printers. For information o...

Installing tray 2 Tray 2 can hold up to 350 sheets of plain paper. It comes with the HP Officejet Pro K550dtn and HPOfficejet Pro K550dtwn printers, and is an optional accessory for the HP Officejet Pro K550 printer.See Accessories for ordering information. To install tray 2 1. Unpack the tray, remo...

3 Using the printer This section provides information on media usage for the printer, changing print settings, andperforming basic printing tasks. ● Selecting print media ● Loading media ● Configuring trays ● Changing print settings ● Canceling a print job ● Printing on both sides (duplexing) ● Prin...

Selecting print media The printer is designed to work well with most types of office paper. It is best to test a variety of printmedia types before buying large quantities. Use HP media for optimum print quality. Visit HP websiteat www.hp.com for details on HP media. Tips for selecting and using pri...

Transparencies ● Insert transparencies with the rough side down and the adhesive strip pointing towards the backof the printer. ● Use the Best mode to print transparencies. This mode provides longer drying time and ensures that the ink dries completely before the next page is delivered to the output...

Understanding supported media types and weights Tray Type Weight Capacity Tray 1 Paper 60 to 105 g/m 2 (16 to 28 lb bond) Up to 250 sheets of plain paper (25 mm or 1 inch stacked) Transparencies Up to 70 sheets (17 mm or 0.67 inch stacked) Photo paper 280 g/m 2 (75 lb bond) Up to 100 sheets (17 mm o...

Loading media This section provides instructions for loading media into the printer. To load tray 1 or tray 2 1. Pull the tray out of the printer by grasping under the front of the tray. 2. For paper longer than 11 inches (279 mm), lift the front cover of the tray (see shaded tray part)and lower the...

Configuring trays By default, the printer draws media from tray 1. If tray 1 is empty, the printer draws media from tray 2(if it is installed and loaded with media). You can change this default behavior using the followingfeatures. ● Tray Lock: Use this feature to protect special media such as lette...

Changing print settings You can change print settings (such as paper size or type) from an application or the printer driver.Changes made from an application take precedence over changes made from the printer driver.However, after the application is closed, the settings return to the defaults config...

Canceling a print job You can cancel a print job using one of the following ways. ▲ Control panel: Press ( Cancel button). This will clear the job that the printer is currently processing. It does not affect jobs waiting to be processed. ▲ Windows: Double-click the printer icon that appears in the l...

Printing on both sides (duplexing) You can print on both sides of a sheet of media, either automatically by using the optional automatictwo-sided printing accessory (duplex unit), or manually by turning the media over and feeding it intothe printer again. Guidelines for printing on both sides of a p...

Printing on special and custom-sized media To print on special or custom-sized media (Windows) 1. Load the appropriate media. See Loading media . 2. With a document open, click Print on the File menu, and then click Setup , Properties , or Preferences . 3. Click the Paper/Quality tab. 4. Select the ...

Replacing the ink cartridges You can check the estimated ink levels from the Toolbox (Windows), the HP Printer Utility (Mac OS),or the embedded Web server. For information about using these tools, see Overview of printer management tools . You can also print the configuration page to view this infor...

Maintaining the printheads If printed characters are incomplete, or dots or lines are missing from printouts, this may be causedby clogged ink nozzles and you might need to clean the printheads. When the quality of printouts deteriorates, complete the relevant steps based on the followingsequence: 1...

Toolbox is installed), and then click the Printer Services tab. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the ...

14. If one or both the printhead lights still blink, repeat the cleaning procedure described above forthe printhead which corresponds to the blinking printhead light. 15. If one or both the printhead lights still blink, replace the printhead which corresponds to theblinking printhead light. 16. Wait...

Calibrating the color Whenever you replace a printhead, the printer automatically calibrates the colors to ensure the bestprint quality. If you are not satisfied with the appearance of the colors, you can start the colorcalibration process manually. ● Control panel: Press and hold ( Power button), p...

Troubleshooting tips and resources Use the following tips and resources to resolve printing problems. ● For paper jam, see Clearing jams . ● For paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems . Some printer problems can be resolved by resetting the prin...

General troubleshooting tips Ensure the following: ● Power light is on and not blinking. When the printer is turned on for the first time, it takesapproximately 8 minutes to initialize the printer after the printheads are installed. ● Make sure the printer is in the ready state. If lights are on or ...

Resolving printing problems Printer shuts down unexpectedly Check the power and power connections ▲ Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet.See Electrical specifications for voltage requirements. Check the printer vents ▲ The printer vents are...

Check the printer software settings ▲ The printer prints slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the printer driver. See Changing print settings . Check for radio interference ▲ If the printer is connected usin...

Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problemareas, and perform the recommended actions (see To print the print quality diagnostic page ). ● Re...

Colors are printing as black and white Check the print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Wrong colors are printing Check the print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. Check the printheads ▲ Print the print qualit...

Resolving paper-feed problems For information on resolving jams, see Clearing jams . Tray cannot be inserted ● Reinsert the tray. Make sure it is aligned with the printer opening. ● Check for paper jam. See Clearing jams . Another paper-feed problem is occurring Media is not supported for the printe...

Resolving printer management problems This section provide solutions to common problems that involve managing the printer. Embedded Web server cannot be opened Check your network setup ● Make sure you are not using a phone cord or a cross cable to connect the printer to the network.See Configuring t...

Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages toalign the printheads. This process takes about 8 minutes, and the alignment pages may be discardedafter they are printed. If the...

● If the installation program cannot discover the printer, print the configuration page of the printer,and enter the IP address listed on the configuration page during the software installation. See Understanding the configuration page . ● Ping the printer using the IP address from an MS-DOS prompt....

Clearing jams To clear a jam 1. Remove all media from the output tray. 2. Check the rear access panel or the duplex unit. a. Push the button on either side of the rear access panel or the duplex unit, and remove thepanel or unit. b. Locate any jammed media inside the printer, grasp it with both hand...

To avoid jams ● Make sure that nothing is blocking the paper path. ● Do not overload the trays. See Understanding specifications for supported media . ● Load paper properly. See Loading media . ● When reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of papermay...

Interpreting network connector lights 1 Activity light 2 Network connector 3 Link light NOTE The printer's wireless communication is turned off when the printer is connected using a network cable. Light description/Light pattern Explanation and recommended action Link light is on. Activity light is ...

6 Configuring and managing the printer This section contains the following information: ● Managing the printer ● Understanding the configuration page ● Configuring the printer (Windows) ● Configuring the printer (Mac OS) ● Setting up the printer for wireless communication (HP Officejet Pro K550dtwn)...

Managing the printer Overview of printer management tasks The following table lists common printer tools that can be used to manage the printer. Specificprocedures might include other methods. For information about accessing and using the tools, see Overview of printer management tools . NOTE Mac OS...

Monitor the printer This section provides instructions for monitoring the printer. Use this tool... ...to obtain the following information. Control panel Obtain information about the status of jobs that are beingprocessed, the operating status of the printer, and the statusof ink cartridges and prin...

Use this tool... ...to do the following. Toolbox (Windows) ● Change tray settings: Click the Printer Services tab and click Paper Handling . ● Perform printer maintenance tasks: Click the Printer Services tab and click the button for the task that you wish to perform. ● Set up alerts and notificatio...

HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ● Device Information: Displays information about the printer model and serial number. Also allows you to print the configuration page of the print...

conducting remote diagnostics, and troubleshooting a wide variety of HP and non-HP networkperipherals. After the software has been installed, you can gain access to it from anywhere within your intranet byusing a standard Web browser. To get more information or to download the software, go to www.hp...

Configuring the printer (Windows) You can connect the printer directly to a computer, or you can share the printer among other userson a network. NOTE Microsoft Internet Explorer 6.0 must be installed on the computer system to run the installation program. Also, you must have administrator privilege...

To connect the printer before installing the software If you connected the printer to the computer before installing the printer software, the Found New Hardware wizard appeared on the computer screen. NOTE If you have turned on the printer, do not turn it off or unplug the cable from the printer wh...

3. Click the option to share the printer, and give the printer a share name. 4. To share the printer with client computers that use other versions of Windows, click Additional Drivers to install their drivers as a convenience to them. You must have the Starter CD in your CD drive. Network Connection...

To install the printing software on client computers After printer drivers are installed on the computer that is acting as the print server, the printingfunctionality can be shared. Individual Windows users who want to use the network printer mustinstall the software on their computers (clients). A ...

Configuring the printer (Mac OS) You can use the printer with a single Macintosh computer using a USB cable, or you can share theprinter among other users on a network. To install the software for network or direct connection (Mac OS X (10.2, 10.3, 10.4)) 1. Connect the printer to your computer with...

Setting up the printer for wireless communication (HP Officejet Pro K550dtwn) You may set up the printer for wireless communication using one of the following ways: ● Using a cross cable or network cable See To set up the printer on an ad hoc network (Mac OS) or To set up the printer for wireless co...

5. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu doesnot start automatically, double-click the setup icon on the Starter CD. 6. On the CD menu, click Install and follow the onscreen instructions. 7. On the Connection Type screen, select the option to connect...

5. Close any applications that are running on your computer system. 6. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu doesnot start automatically, double-click the setup icon on the Starter CD. 7. On the CD menu, click Install and follow the onscreen instruct...

Guidelines for reducing interference on a wireless network The following tips will help reduce the chances for interference in a wireless network: ● Keep the wireless devices away from large metal objects, such as filing cabinets, and otherelectromagnetic devices, such as microwaves and cordless tel...

Uninstalling the printer software To uninstall the printer software (Windows) If you are using Windows 2000, Windows XP, or Windows Server 2003, you must have administratorprivileges to uninstall the printer software. 1. If the computer is connected directly to the computer using a USB cable, discon...

A HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information issubject to changes, visit HP website ( www.hpshopping.com ) for the latest updates. You may also make purchase through the website. ● Ordering printing supplies online ● ...

Ordering printing supplies online Besides the HP website, you may order printing supplies through the embedded Web server or theToolbox (Windows). System requirements for ordering printing supplies To use the Toolbox, ensure you have the following: ● Internet access ● Printer connected to your compu...

B Support and warranty The information in Maintaining and troubleshooting suggests solutions to common problems. If your printer is not operating properly and those suggestions did not solve your problem, try using one ofthe following support services to obtain assistance. This section contains the ...

Obtaining electronic support You can obtain support from HP from the following electronic sources: ● Web: Visit HP website ( www.hp.com/support/officejetprok550 ) for the latest software, product, operating system, and support information. ● Toolbox (Windows): The Toolbox provides easy, step-by-step...

Obtaining HP telephone support During the warranty period, you may obtain assistance from the HP Customer Care Center. Before you call Visit HP website ( www.hp.com/support/officejetprok550 ) for the latest troubleshooting information, or product fixes and updates. To assist our Customer Care Center...

Hewlett-Packard limited warranty statement HP product Duration of Limited Warranty Software 1 year Accessories 1 year Ink Cartridges 6 months* Printheads 1 year* Printer peripheral hardware (see below for details) 1 year * For more detailed warranty information, see www.hp.com/support/inkjet_warrant...

HP Inkjet Supplies - Warranty Quick Reference This information is intended to be an easy-to-read summary of the full HP warranty statement. Toread the full warranty statement, go to www.hp.com/support/inkjet_warranty and select your supply. Is your product covered under warranty? If you believe your...

C Printer specifications For media and media-handling specifications, see Selecting print media . Physical specifications Available models and physicaldimensions Size (width x depth x height) HP Officejet Pro K550: 496 x 403.2 x 212.5 mm (19.5 x 15.9 x 8.4 inches) HP Officejet Pro K550dtn/K550dtwn: ...

D Regulatory information This section contains the following information: ● FCC statement ● Other regulatory information ● Regulatory information for wireless products ● Declaration of conformity ● Environmental sustainability program ENWW 115

FCC statement The United States Federal Communications Commission (in 47 cfr 15.105) has specified that thefollowing notices be brought to the attention of users of this product. This device complies with part15 of the FCC rules. Operation is subject to the following two conditions: (1) This device ...

Other regulatory information EMI statement (Korea) VCCI statement (Japan) Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. TheRegulatory Model Number for your product is SNPRC-0501-01 (HP Officejet Pro K550/K550dtn) orSNPRC-0501-02 (...

Regulatory information for wireless products Notice to users in Canada/Note à l'attention des utilisateurs Canadien For Indoor Use . This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Can...

10 13) peut tre utilise. Pour connatre les dernires rglementations en vigueur, consultez le site Web www.art-telecom.fr . Notice to users in the European Union Radio products with the CE 0984 or CE alert marking comply with the R&TTE Directive (1999/5/EC)issued by the Commission of the European ...

Declaration of conformity HP OfficeJet Pro K550/K550dtn DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Singapore (Pte) Ltd Manufacturer's Address: Imaging and Printing Manufacturing Operations Singapore 60 Alexandra Terrace, #07-01, The Comt...

Environmental sustainability program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. HPcontinuously improves the design processes of its printers to minimize the negative impact on theoffice environment and on the communities where printers are manufact...

Recycling Design for recycling has been incorporated into this printer: ● The number of materials has been kept to a minimum while ensuring proper functionality andreliability. ● Dissimilar materials have been designed to separate easily. ● Fasteners and other connections are easy to locate, access,...

Index A accessibility 4accessories installing 9ordering, part numbers 95warranty 105 acoustic emissions 113administer printer 66 administrator resetting network settings 67resetting password 67 alignment pages problems printing 50 B black and white pages troubleshooting 46 blank page printed trouble...