Page 2 - Notice; Copyright Hewlett-Packard Company 1994
Notice The information contained in this document is subject to change without notice. HEWLETT-PACKARD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING,BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULARPURPOSE. Hewlett-Packard shall not be...
Page 3 - Publication History
Publication History Changes in text to document updates, subsequent to the initial release, are supplied in new editions of the guide.The printing history of this guide is provided below: First Edition. . . . . . . . . . . . . December 1994
Page 4 - iv; Conventions; This guide uses the following conventions:
iv Conventions This guide uses the following conventions: Caution messages appear before or after procedures which, if not observed, could result inloss of data or in damage to equipment. Warning messages signal a specific procedure or practice which, if not followed correctly,could cause personal i...
Page 5 - About This Guide; Organization
v About This Guide This guide is designed as a reference for people who provide post-sale technical support to end users of the HP FAX-700,HP FAX-750, HP FAX-900, and HP FAX-950 facsimile machines. It represents a collection of information gathered fromHewlett-Packard’s dealer and end-user support o...
Page 6 - Product Information 1Ć1; Product Information; Subject
Product Information 1Ć1 Product Information Subject Page Introduction 1-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fax Product Technology 1-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 7 - Introduction; Technical Overview
Product Information 1Ć2 Introduction This Technical Support Solutions Guide contains information necessary to support the HP FAX-700, HP FAX–750,HP FAX-900, and HP FAX-950 facsimile (fax) machines. This guide is divided into six chapters as follows: D Chapter 1 Product Information D Chapter 2 Instal...
Page 8 - Product Description
Product Information 1Ć3 See Figure 1-1 for a simple diagram of the transmission process for Group 3 machines. Figure 1Ć1. Simple Diagram of Transmission Between Fax Machines Scanner Printer Data Compression Modem Scanner Printer Data Compression Modem Original Document In Original Document Out Trans...
Page 10 - Product Features and Comparison
Product Information 1Ć5 The HP FAX-950 uses cut sheet plain paper and thermal inkjet cartridges. The HP FAX-950 includes 512 KB ofmemory (expandable up to 2.5 MB for broadcasting, delayed transmission, and memory reception of up to 28 pages.The HP FAX-950 has telephone/facsimile switching, a telepho...
Page 11 - Capability
Product Information 1Ć6 '( (#! !# ,) !0 ()#*(( ),# F F F F %$# # !%$# +$ !!( # - #(,'# # !!( #0)$* !# $#)'$!0%#! *))$#( F F F F %'$'"" ,) )!0 %$# #*"'( $' ()' !# % *)$ !# ),$0) #*"' '%'0 F F F F (#)( )!%$# #*"' '$'" .( ( )$ %'$'" '' F )'#("(($# # %$!!# ( '$*% !# $' ( ...
Page 12 - Product Information 1Ć7
Product Information 1Ć7 $!! !(- ($ * $)"#( F F F # ""$&- $& #$(& '(/ ($# ($ &(&* $!!# !(- ($ !! $(& '(/ F F F F ($#' ($ &(&* #$&"($# ''+$&' &*( $' '!( - F ( )'& ($ %&*#( #$&"/ ($# # '#( ($ ( +&$# '(($# $& )#)($/ &...
Page 13 - Feature
Product Information 1Ć8 Plain Paper F F F F (100 sheet capacity) cut sheet printing of fax messages and copies Easy front reloading F F F F OneĆyear warranty F F F F with overnight exchange MultiĆpage automatic 20 pages 20 pages 30 pages 30 pages document feeder Sequential broadĆ 50 locations 50 loc...
Page 14 - Product Information 1Ć9
Product Information 1Ć9 "$( #$'(' F F F F &' !# +( F F F F (!%$# # #'+&# "# $!!# !$($# !$($# !$($#' !$($#' )(.$.%%& F F F F &%($# )(.$.# #($& F F F F (#& F F F F &&$& $&&($# "$ #"#( F F F F &%$&(' $)& %&$&" F )#($# -...
Page 15 - Product Specifications; Specification
Product Information 1Ć10 Product Specifications Product specifications for the HP facsimile machines are provided in Table 1-3, Table 1-4, and Table 1-5. Compatibility CCITT Group 3 CCITT Group 3 CCITT Group 3 CCITT Group 3 Transmission Speed 9 seconds using 9 seconds using 12 seconds using 12 secon...
Page 16 - Product Information 1Ć11; This table is continued on the next page
Product Information 1Ć11 Product Dimensions Width 345.4 mm Width 429.3 mm Width 401 mm Width 478 mm (13.6 in) (16.9 in) (15.8 in) (18.8 in) Height 218.4 mm Height 218.4 mm Height: 267 mm Height: 267 mm (8.6 in) (8.6 in) (10.5 in) (10.5 in) Depth 330.2 mm Depth 330.2 mm Depth: 597 mm Depth: 597 mm (1...
Page 17 - Total; Short Protection (Drop Type or letter type)
Product Information 1Ć12 Current (max) Frequency Power Consumption (Approximate) Standby Sending Receiving Copying Maximum Acoustics (ApproxĆ imate in all operĆ ating modes Table 1-3. General Specifications (Continued) Specification HP FAXĆ700 HP FAX-750 HP FAXĆ900 HP FAXĆ950 Table 1-4. HP FAX-700 a...
Page 18 - Product Information 1Ć13
Product Information 1Ć13 Scanning Method ! $%% #* ! $%% #* ! $%% #* ! $%% !&" ' !&" ' !&" ' #*!&" ' Document Size (% (% (% (% % % % % ) (% ) (% ) (% ) (% ) % ) % ) % ) % $ !&* $ !&* $ !&* $ !&* % % % % ! $ % ! $ % ! $ % ! $ % (% $$$% (% $$$% (% $$$% (%...
Page 19 - Print Cartridges
Product Information 1Ć14 Maximum Resolution ADF Capacity (automatic docĆ ument feeder) Halftone Reduction Ratio (Fixed) Reduction Ratio ! ! ! ! (Automatic) Table 1-5. Scanner Specifications (Continued) Specification HP FAXĆ700 HP FAX-750 HP FAXĆ900 HP FAXĆ950 Print Cartridges The HP fax machines des...
Page 20 - Product Information 1Ć15
Product Information 1Ć15 Table 1-6. Paper Specifications Paper Size U.S. letter (8 1/2 in x 11 in) U.S. legal (8 1/2 in x 14 in) A4 (210 mm x 297 mm) Effective Printing Width See Figure 1Ć5 and Figure 1Ć6 Paper Type Cut sheet Cut Edge Conditions Sharp blade cut, with no visible fray Finishing Dimens...
Page 22 - Product Information 1Ć17
Product Information 1Ć17 Media Print Area (FAX-900 and FAX-950) The maximum printable area for the HP FAX-900 and HP FAX-950 is shown in Figure 1-6. Printable area Letter: 8.03 by 10.48 in(203.7 by 265.9 mm) Legal: 8.01 by 13.48 in(203.2 by 342.1 mm) A4 8.26 by 11.17 in(209.7 by 283.5 mm 1.5 mm(0.06...
Page 23 - Ordering Information; Product
Product Information 1Ć18 Ordering Information The Hewlett-Packard facsimile products are listed in Table 1-7. Availability, technical information and items shippedwith the fax machine are subject to change without notice. Additional documentation is listed in Table 1-8.. Product C3530A C3781A C3510A...
Page 24 - Product Information 1Ć19; HP Part Number; Verification Stamp
Product Information 1Ć19 HP Part Number +!, Product Table 1-7. Ordering Information (continued) Handset Curl Cord (HP FAX-950) Telephone Assembly HP FAX 750: (Includeshandset, handset base, and handset cord) 4 4 $! "2 ($%)!- !-,%! %) .$%- #/% ! 1*,& 1%.$ +'%) *) *, 1$%.! +$*.**+3 ++!, !*(4 (...
Page 25 - Tray, Document Return; Description; HP Facsimile Technology Guide
Product Information 1Ć20 HP Part Number Product Table 1-7. Ordering Information (continued) Document IN Tray (Document Tray) FAX-900FAX-950 C3510-60007C3510-60007 Document OUT Tray (Recording Paper Tray) FAX-900 FAX-950 C3510-60008C3510-60008 Tray, Document Return C3510-60006C3510-60006 FAX-900FAX-9...
Page 26 - Installation and Configuration 2Ć1; Installation and Configuration
Installation and Configuration 2Ć1 Installation and Configuration Subject Page Introduction 2-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Major Assembly Identification Views 2-3 . . . . . . . . . . . . . ...
Page 28 - Installation and Configuration 2Ć3; Figure 2Ć1. HP FAXĆ700 Major Assemblies
Installation and Configuration 2Ć3 Introduction This chapter provides information about installing the control-panel overlay and print cartridge. Where applicable, italso provides information about installing the paper supply tray, ADF paper catcher tray, document OUT tray, docu-ment IN tray, expand...
Page 31 - Control Panel Overlay Views
2Ć6 Installation and Configuration Control Panel Overlay Views The control panel overlays of the HP FAX-700 and HP FAX-750 are identical except for the fax number at the topcenter of the panel. Figure 2-5 is an illustration of the HP FAX–700 control panel with the overlay in place. TheFAX-750 contro...
Page 32 - Installation and Configuration 2Ć7; Print Cartridge Installation the HP FAX-900 and FAX-950; Caution
Installation and Configuration 2Ć7 Figure 2Ć7. Control Panel (HP FAXĆ950) FAX950–26 Print Cartridge Installation the HP FAX-900 and FAX-950 Caution Handle the print cartridge only by the green top and take care not to touch the ink nozzles or thecopper contacts while performing step 4. To install or...
Page 34 - Installation and Configuration 2Ć9; DETAIL A; Print Cartridge Installation the HP FAX-700 and FAX-750; Figure 2Ć11. Opening the Top Cover on the HP FAXĆ700 and FAXĆ750
Installation and Configuration 2Ć9 Figure 2Ć10. Print Cartridge Installation on the HP FAXĆ900 and FAXĆ950 DETAIL A DETAIL B FX310–9 FX310–10 7. Close the back cover. Print Cartridge Installation the HP FAX-700 and FAX-750 Caution Handle the print cartridge only by the green top and take care not to...
Page 35 - Ć10 Installation and Configuration
2Ć10 Installation and Configuration Caution Be careful not to touch the ink nozzles or the copper contacts on the print cartridge while per-forming step 4. Touching the nozzles or copper contacts can cause earlier failure of the cartridge. 4. Handle the new print cartridge only by the green top. Gen...
Page 37 - Ć12 Installation and Configuration; Pull the tray out of the fax machine.; Figure 2Ć15. Releasing the Paper Size Guides from the Tray
2Ć12 Installation and Configuration 3. Pull the tray out of the fax machine. 4. Check whether or not the paper you plan to use fits into the tray as it is currently set. If the paper you plan to use fits into the tray, proceed to step 7. If your paper does not fit into the tray, remove any paper fro...
Page 38 - Installation and Configuration 2Ć13; Paper Supply Tray Loading; A Word About Paper; Pull out the paper supply tray extender as shown in Figure 2-17.
Installation and Configuration 2Ć13 Paper Supply Tray Loading A Word About Paper Your fax machine will accept U.S. letter size (8.5 in. by 11 in.), U.S. legal size (8.5 in. by 14 in.), or metric A4 size (210mm by 297 mm) paper. HP fax machines work well with good quality bond and photocopy papers. P...
Page 39 - Note
2Ć14 Installation and Configuration Figure 2Ć17. Pulling Out the Paper Tray Supply Extender (HP FAXĆ700 and FAXĆ750) ED_1 3. Slide the paper guide to the left if you are using U.S. letter (8.5 in. by 11 in.) or U.S. legal (8.5 in. by 14 in.) size paper. Slide the paper guide to the right if you are ...
Page 41 - Ć16 Installation and Configuration; Loading Paper into the HP FAX-900 and FAX-950 Fax Machines; Figure 2Ć21. Pulling Out the Paper Tray Extender
2Ć16 Installation and Configuration Loading Paper into the HP FAX-900 and FAX-950 Fax Machines Before loading paper into the paper supply tray of the HP FAX-900 or FAX-950 fax machine the paper supply traymust be properly adjusted for media size. Perform the procedure titled Paper Supply Tray Media ...
Page 42 - Figure 2Ć23. Aligning the Paper Guides to the Document
Installation and Configuration 2Ć17 ADF (Automatic Document Feeder) Document Catcher Tray Installation(HP FAX-900 and FAX-950 Only) To install the ADF Document Catcher Tray and set it up to catch documents, perform the following procedure: 1. Insert the paper supply tray firmly into the fax machine ...
Page 43 - Ć18 Installation and Configuration; HP FAX-700 and FAX-750 Document OUT Tray Extension; Figure 2Ć24. Sliding the Document OUT Tray Forward
2Ć18 Installation and Configuration Document OUT Tray HP FAX-700 and FAX-750 Document OUT Tray Extension The document OUT tray comes already installed in the HP FAX-700 and FAX-750. To extend the document OUTtray, perform the following steps: 1. Reach under the front panel to slide the document out ...
Page 44 - Installation and Configuration 2Ć19; HP FAX-900 and FAX-950 Document OUT Tray Installation; Document IN Tray; HP FAX-700 and FAX-750 Document IN Tray Extension; Figure 2Ć27. Extending the HP FAXĆ700 and FAXĆ750 Document IN Tray
Installation and Configuration 2Ć19 HP FAX-900 and FAX-950 Document OUT Tray Installation With the tabs on the document OUT tray pointing down as shown in Figure 2-26, DETAIL A, install the tray in backpanel of the fax machine as shown in Figure 2-26, DETAIL B. Figure 2Ć26. Installing the HP FAXĆ900...
Page 45 - Ć20 Installation and Configuration; HP FAX-900 and FAX-950 Document IN Tray Installation; tray in the fax machine slot as shown in Figure 2-28, DETAIL B.; Size; * Based on CCITT test chart 1 at standard resolution.; The installation procedure begins on the next page of this guide.
2Ć20 Installation and Configuration HP FAX-900 and FAX-950 Document IN Tray Installation To install the document IN tray in the HP FAX-900 and FAX-950 fax machines, perform the following procedure: 1. With the front edge of the document IN tray pointing down as shown in Figure 2-28, DETAIL A, instal...
Page 46 - Installation and Configuration 2Ć21; Lift up gently on the ADF as shown in step 2 of Figure 2-29.; Figure 2Ć29. Installing the Expandable Memory Card; Replacing the Paper Separator; Replacing the HP FAX-700 and FAX-750 Paper Separator Assembly; Figure 2Ć30. Lifting the ADF Door
Installation and Configuration 2Ć21 To install an expandable memory card in the HP FAX-950, perform the following procedure: 1. Switch OFF ( O ) the fax machine as shown in step 1 of Figure 2-29. 2. Lift up gently on the ADF as shown in step 2 of Figure 2-29. 3. Insert the memory card (print side up...
Page 47 - Install the new paper separator assembly.; machine is operating properly.; Replacing the HP FAX-900 and FAX-950 Paper Separator Pad
2Ć22 Installation and Configuration 3. Locate the paper separator assembly. See Figure 2-31. Figure 2Ć31. Removing the Paper Separator Assembly 750_11 Notch Paper Separator Assembly(C3530-62913) 4. Remove the paper separator assembly by prying it out at the notch using your fingers, a coin, or a sma...
Page 48 - the paper separator assembly.
Installation and Configuration 2Ć23 To replace the HP FAX-900 and FAX-950 paper separator pad, perform the following procedure: 1. Switch OFF ( O ) the fax machine. Open the top cover. See Figure 2-32. Figure 2Ć32. Opening the Top Cover (HP FAXĆ950 Shown) FAX950–28 Slot at the Center Rear of the ADF...
Page 50 - at the rear of; TEL; at the rear of the fax machine are identical.); Figure 2Ć35. Plugging in the Handset Cord
Installation and Configuration 2Ć25 Figure 2Ć34. Installing the Handset in the HP FAXĆ750 DETAIL A DETAIL B 750_4 EK_37 4. Plug the end of the handset cord with the large connector into one of the connections marked TEL at the rear of the fax machine. See Figure 2-35. (The connections marked TEL at ...
Page 51 - Ć26 Installation and Configuration; To replace the handset base reverse the above procedure.; Figure 2Ć36. Removing the Handset Base
2Ć26 Installation and Configuration 3. Remove the handset. 4. Place the fax machine on the bench top with the right side down and the bottom of the machine facing you. 5. Press both handset base tabs in toward the body of the base and work the base toward you and out of the fax machine. See Figure 2...
Page 52 - Installation and Configuration 2Ć27; Connecting to the Telephone Line; Connecting the HP FAX-700 and FAX-750 to the Telephone Line; Figure 2Ć38. Connecting the HP FAXĆ750 to the Telephone Line; Connect the fax machine to a source of ac power.
Installation and Configuration 2Ć27 Connecting to the Telephone Line Note For best performance, the phone line should be connected directly to the fax machine. Your fax machine is not designed for use in a phone system that has call waiting, multiple phoneextensions, caller ID, voice-mail, modems or...
Page 53 - Ć28 Installation and Configuration; Connecting the HP FAX-900 and FAX-950 to the Telephone Line; Connecting to a Telephone; Connecting a Telephone to the HP FAX-700 and FAX-750
2Ć28 Installation and Configuration Connecting the HP FAX-900 and FAX-950 to the Telephone Line To connect the HP FAX-900 and HP FAX-950 to the telephone line, perform the following procedure: Connect a telephone line from the phone wall jack to the LINE connector on the back of your fax machine. Se...
Page 54 - Installation and Configuration 2Ć29; Connect the fax machine to a source of ac power.
Installation and Configuration 2Ć29 3. Plug the other end of the phone cord into the back of the telephone. See Figure 2-40. Figure 2Ć40. Connection the HP FAXĆ700 and FAXĆ750 to the Telephone 750-50 ED_17 4. Connect the fax machine to a source of ac power. To set up the appropriate mode of receptio...
Page 55 - Ć30 Installation and Configuration; Call this fax number; from another phone; Ring cadence stored; ’ENTER’ to continue
2Ć30 Installation and Configuration The following message appears: Call this fax number from another phone Have a telephone using the distinctive ring pattern you want to be detected call the customer’s fax machine number.Once the connection is made, the following message will appear on the message ...
Page 56 - Installation and Configuration 2Ć31; Connecting a telephone to the HP FAX-900 and FAX-950; Figure 2Ć41. Connecting the HP FAXĆ900 to the Telephone Line
Installation and Configuration 2Ć31 To configure a FAX-900 or FAX-950 for distinctive ring detect detection, press the buttons in the sequence shown.Use the numeric keyboard to select the pattern (1 through 5). Menu → 7 → Set → 4 → Set → → Set 3 → 6 → → 1. Normal2. Type A3. Type B4. Type C5. Type D ...
Page 57 - Ć32 Installation and Configuration; Connecting to an Answering Machine
2Ć32 Installation and Configuration With only a telephone (not an answering machine) connected to your fax machine, you can operate in one of threedifferent modes. These modes are FAX mode, TELEPHONE mode and FAX/TEL Auto Switch mode. The modes andtheir use are presented in Chapter 3 of this guide. ...
Page 58 - Installation and Configuration 2Ć33; Connecting an Answering Machine to the HP FAX-700 and FAX-750; Figure 2Ć42. Connecting the HP FAX-700 to an Answering Machine
Installation and Configuration 2Ć33 Connecting an Answering Machine to the HP FAX-700 and FAX-750 Connect an answering machine to your fax if you want to receive both voice telephone calls and fax calls on the sameline, or have your fax take fax calls and the answering machine take voice calls. Note...
Page 59 - Ć34 Installation and Configuration; Connecting an Answering Machine to the HP FAX-900 and FAX-950; Figure 2Ć43. Connecting the HP FAXĆ900 to the Telephone Line
2Ć34 Installation and Configuration Connecting an Answering Machine to the HP FAX-900 and FAX-950 Connect an answering machine to your fax machine if you want to receive both voice telephone calls and fax calls onthe same line, or have your fax machine take fax calls and the answering machine take v...
Page 60 - Installation and Configuration 2Ć35; Managing Incoming Calls on the HP FAX-700 and FAX-750; Manage incoming calls by setting the Reception Mode (Mode 7); Set Reception mode to:
Installation and Configuration 2Ć35 In the Telephone Answering Machine Interface Mode, the answering machine attached to the HP FAX-900 orFAX-950 will answer all incoming calls and begin the outgoing message you recorded on the answering machine tape.The HP FAX-900 or FAX-950 will not pick up the li...
Page 61 - Ć36 Installation and Configuration; Configuring the Fax Machine; Setting the Date and Time on the HP FAX-700 and FAX-750; Do This; Undo; Using These Buttons; Continued on the next page
2Ć36 Installation and Configuration machines. Choose Yes if you may receive faxes from older machines. D Remote ReceptionRemote Reception allows the fax to answer when your reception code (123 is the default) is dialed from anyextension connected to your phone line, including the calling phone. Sele...
Page 62 - Installation and Configuration 2Ć37; Setting the Date and Time on the HP FAX-900 and FAX-950; To move the cursor, use the Contrast and Resolution buttons.
Installation and Configuration 2Ć37 Setting up the date and time (Continued) Using These Buttons Do This To Display Select the Date Press the Enter key. Note thatthe display has changed. Date (MM/DD/YY) [Oct]10/20/94 Press the up and down arrows. When the month youwant is displayed, press theright a...
Page 63 - Ć38 Installation and Configuration; The
2Ć38 Installation and Configuration To set the date and time, press the buttons in the sequence shown and enter the necessary information where re-quested. Menu 1 7 Set Enter Dateand Time Set Stop Your fax machine is equipped with a Daylight Savings Time feature. This means that the faxmachine clock...
Page 64 - Installation and Configuration 2Ć39; To move the cursor in the display, use the left and right arrow keys.; Character Code Entry on the HP FAX-900
Installation and Configuration 2Ć39 To move the cursor in the display, use the left and right arrow keys. To correct an error, place the cursor over the erroneous character and enter the correct character. Character Code Entry on the HP FAX-900 Character codes are used to enter your logo, character ...
Page 65 - Ć40 Installation and Configuration; Character Entry on the HP FAX-950
2Ć40 Installation and Configuration Example: To enter the character ID DAVE, press the buttons in the sequence shown. Menu 1 7 Set Set Stop D E A V Set Set Character Entry on the HP FAX-950 Characters are used to enter your logo, character ID, and to enter names in one-touch and speed dial numbers. ...
Page 66 - Installation and Configuration 2Ć41; Setting a Character ID on the HP FAX-900 and FAX-950
Installation and Configuration 2Ć41 Using the examples shown next, you will see how to enter the character codes for various alphabetic characters. Example: To enter the logo HPFAX, press the buttons in the sequence shown. Menu 1 7 Set Set Stop H P F A X Set Example: To enter the character ID DAVE, ...
Page 67 - Ć42 Installation and Configuration; graphs under the heading, “Character Entry on the HP FAX-950”; Setting the ID Number on the HP FAX-900 and FAX-950
2Ć42 Installation and Configuration You can enter a character ID up to 16 characters in length. Use the one-touch keypad to enter a two-digit character codeor alphabetic character. You may want to use your company name as your character ID. For instructions on how toenter characters on the HP FAX-90...
Page 68 - Installation and Configuration 2Ć43; Setting the Logo on the HP FAX-900; To set for pulse dialing, press the buttons in the sequence shown.
Installation and Configuration 2Ć43 Setting the Logo on the HP FAX-900 The term, logo, is not used on the HP FAX-700 and FAX-750. The term, name, is equivalent tothe term, logo, since the name is included in the header of documents sent with these machines. Your Logo is included in the header on doc...
Page 69 - Setting the Pulse Dialing Method on the HP FAX-900 and FAX-950
2Ć44 Installation and Configuration To set the HP FAX-750 handset for pulse dialing, slide the DIAL switch to the left. See Figure 2-45. Figure 2Ć45. Setting the HP FAXĆ750 Handset for Pulse Dialing Setting the Pulse Dialing Method on the HP FAX-900 and FAX-950 Your HP FAX-900 or FAX-950 is factory ...
Page 70 - Installation and Configuration 2Ć45; Setting the Paper Size on the HP FAX-700 and FAX-750
Installation and Configuration 2Ć45 Entering a Fax Access Code (HP FAX-950) A fax access code can be used to prevent unauthorized use of the fax machine. Once a code is entered, use of the ma-chine to send a fax requires the entry of the access code. Receiving is not affected. The code can be entere...
Page 71 - Ć46 Installation and Configuration; Setting the Paper Size on the HP FAX-900 and FAX-950; The verification stamp is a small mark
2Ć46 Installation and Configuration Setting the Paper Size on the HP FAX-900 and FAX-950 Your HP Fax 900 is factory set for receiving documents using the standard paper size of the country of destinationwhen ordered. In the U.S. A., it is set for receiving letter - 8 1/2 in. x 11 inch documents. Whe...
Page 72 - Installation and Configuration 2Ć47
Installation and Configuration 2Ć47 To permanently switch the memory-stored verification stamp ON, use the following procedure: Menu PRS Set/Volume– Type the numbers 28 Stop 7 Set 4 GHI Set Type the number 2
Page 73 - Operation and Usage 3Ć1; Operation and Usage
Operation and Usage 3Ć1 Operation and Usage Subject Page Introduction 3-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Turning the FAX machine ON and OFF 3-3 . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 75 - Operation and Usage 3Ć3; Turning the FAX-700 and FAX-750 ON and OFF; Fax Operating Modes
Operation and Usage 3Ć3 Introduction This chapter gives information on the operation and usage of the HP FAX-700, HP FAX-750, HP FAX-900, and HPFAX-950 facsimile machines. For additional information about the fax machines’ control panels, refer to the follow-ing documents as appropriate: D HP FAX-70...
Page 77 - Operation and Usage 3Ć5; Control Panel Keys and Functions; HP FAX-700 and HP FAX-750 Control Panel Keys and Functions
Operation and Usage 3Ć5 Control Panel Keys and Functions HP FAX-700 and HP FAX-750 Control Panel Keys and Functions Figure 3-1 shows the control panel buttons. The control panel, located on the ADF, contains most of the user interfacecontrols. Refer to Table 3-1 for a detailed explanation of each co...
Page 78 - Control Panel Item
Operation and Usage 3Ć6 ** "&'. !'.* +! + & +"% "& *+&0 %' !'.* )$-&+ "&')1 %+"'& ,)"& '()+"'&* !'.* "&')%+"'& '* ') " &'*"& ()'$%* &1',!0( & ,++'&* +!+ & ()' )%% ') '&1+',! "$"...
Page 79 - Operation and Usage 3Ć7
Operation and Usage 3Ć7 Table 3-1. HP FAX-700 and HP FAX-750 User Interface Controls (Continued Control Panel Item Action $#(&'( !(' ( $#(&'( $ ( '## $)"#( $&"! (# $& & # $& '#! (&#'"''$# )!( '((# ' .$&"! $#(&'( '$!)($# !(' ( &'$!)($# $ ( '## $...
Page 80 - HP FAX-900 Control Panel Keys and Functions
Operation and Usage 3Ć8 HP FAX-900 Control Panel Keys and Functions Figure 3-2 shows the control panel buttons. The control panel, located on the ADF cover, contains most of the userinterface controls. Refer to Table 3-2 for a detailed explanation of each control. Figure 3Ć2. Control Panel (HP FAXĆ9...
Page 81 - Operation and Usage 3Ć9
Operation and Usage 3Ć9 Message Window Shows the date and time in standby mode. Shows relevant inforĆ mation during operations. Shows information codes for diagnosing problems. One-Touch Keypad Sixteen buttons that can be programmed for oneĆtouch dialing or used to enter alphabetic characters when f...
Page 83 - Operation and Usage 3Ć11; HP FAX-950 Control Panel Keys and Functions
Operation and Usage 3Ć11 HP FAX-950 Control Panel Keys and Functions Figure 3-3 shows the control panel buttons. The control panel, located on the ADF cover, contains most of the userinterface controls. Refer to Table 3-3 for a detailed explanation of each control. Figure 3Ć3. Control Panel (HP FAXĆ...
Page 85 - Operation and Usage 3Ć13
Operation and Usage 3Ć13 Table 3-3. HP FAX-950 User Interface Controls (Continued) Control Panel Item Action & %$$ $# $ $$ " %$$ " $ %$$ " $ # $ %$ "% %$$ "## ) "&%# %$ ' "" " #$$ %$ #$) $# %$$ $# $ "# $ &% $ $ $ %$$ # "## $% %$$ # $ #$ %$ "...
Page 86 - Adjusting Volume; Adjusting Handset Ringer Volume on the HP FAX-750; Figure 3Ć4. Volume Control on the HP FAXĆ750
Operation and Usage 3Ć14 Adjusting Volume Adjusting Speaker, Monitor, and Button Volume on the HP FAX-700 and FAX-750 Loudness (volume) of the ring, monitor, and key (button) press beep can be adjusted through the settings menus. To adjust the speaker, monitor, and button loudness, press buttons in ...
Page 87 - Operation and Usage 3Ć15; Adjusting Speaker Volume on the HP FAX-900 and FAX-950; louder; Adjusting Button Volume on the HP FAX-900 and FAX-950
Operation and Usage 3Ć15 Adjusting Speaker Volume on the HP FAX-900 and FAX-950 Loudness (volume) of the dial tone, ringing and busy signals can be adjusted using the Clear/Volume+ and Set/Vol-ume– buttons. You can increase the loudness of the speaker using the Clear/Volum+ button and decrease the l...
Page 88 - Adjusting Handset Ringer Volume on the HP FAX-950; Figure 3Ć5. Handset Ringer Volume Control on the HP FAXĆ950; Sending a Document; FCC Fax Transmission requirements; Date and Time of transmission; Loading a Document into the HP FAX-700 and FAX-750
Operation and Usage 3Ć16 Adjusting Handset Ringer Volume on the HP FAX-950 Loudness (volume) of the handset ringing signals signals can be adjusted using the ringer volume control switch lo-cated on the side of the handset cradle near the back edge. Move the switch forward to reduce the volume or ba...
Page 89 - Loading a Document into the HP FAX-900 and FAX-950
Operation and Usage 3Ć17 Figure 3Ć6. Loading a Document into the HP FAXĆ700 EK_12 Slide the document OUT tray forward until it stops. The tray will catch the pages of the document as they exit themachine after transmission. Figure 3Ć7. Sliding the Document OUT Tray Forward EK_7 Adjust the ADF docume...
Page 91 - Operation and Usage 3Ć19
Operation and Usage 3Ć19 To print the one-touch dialing overlay and auto dial dial directory. Press the buttons in the sequence shown. Theone-touch directory prints each station name and phone number below its one-touch number and places the names andnumbers in a rectangular form that can be cut out...
Page 93 - Operation and Usage 3Ć21
Operation and Usage 3Ć21 To search for unused one-touch keys. You can access and scroll through the one-touch directory by pressing thebuttons in the sequence shown. If you want to program an unused one-touch key, refer to the procedure titled “One-touch Key Programming”, given earlier in this chapt...
Page 95 - Operation and Usage 3Ć23
Operation and Usage 3Ć23 Entering your station name (15 characters maximum). Use the one-touch keypad to enter the alphabetic charac-ters. Use the Dial/Space button for inserting spaces between characters. The default for the FAX-950 one-touch key-pad is that the lower character of each key will be ...
Page 97 - Operation and Usage 3Ć25; Auto Dialing on the HP FAX-700 and FAX-750; called using the; Auto Dial
Operation and Usage 3Ć25 To clear (erase) a one-touch number. You can clear (erase) a number from the current one-touch directory by press-ing the buttons in the sequence shown. To reprogram an erased one-touch key, refer to the procedure titled, “One-touchKey Programming”, given earlier in this cha...
Page 98 - Speed Dialing on the HP FAX-900 and FAX-950
Operation and Usage 3Ć26 To use auto dialing, press the buttons in the sequence shown and enter the necessary information where requested. Auto DIal → Enter 2-Digit Code → Load Document (face down) If you have not already programmed the fax machine memory with the 2-digit codes and associated phone ...
Page 99 - Operation and Usage 3Ć27; To Use Speed Dialing. To use speed dialing, do the following:
Operation and Usage 3Ć27 To Program for Speed Dialing, Press the buttons in the sequence shown and enter the necessary information whererequested. Enter 2-digit code (01– 34) on the 900 and(01 – 72) on the 950 Enter PhoneNumber Enter Station Name(Character Codes) Menu → 2 7 → → Set → → → → → → Set →...
Page 100 - Direct Dialing on the HP FAX-700 and FAX-750
Operation and Usage 3Ć28 To clear (erase) a speed dial number, clear (erase) a number from the current speed dial directory by pressing thebuttons in the sequence shown (in the FAX-950 the scroll down button is labeled Stamp). To reprogram an erasedspeed dial number, refer to the speed dial programm...
Page 101 - Operation and Usage 3Ć29; Direct Dialing on the HP FAX-900 and FAX-950; Stop; To start another sequence of automatic dialing, press the; Stop; and; To start another sequence of automatic dialing, press the
Operation and Usage 3Ć29 Use the numeric keypad to dial the phone number. To correct an error in entering the number, use an arrow button tomove to the incorrect number and reenter it. When a busy or unanswered line is sensed, your fax machine automatically redials the number up to a maximum of 15ti...
Page 102 - Memory Transmission on the HP FAX-900 and FAX-950
Operation and Usage 3Ć30 To use manual dialing, press the button in the sequence shown and enter the necessary information where requested.(Load the document face down.) Load Document → Enter phone number Start → → Memory Transmission on the HP FAX-900 and FAX-950 The memory transmission capability ...
Page 103 - Operation and Usage 3Ć31; Stopping a Transmission on the HP FAX-700 and FAX-750; You may now either remove the document or retry the transmission.
Operation and Usage 3Ć31 This feature is useful to send a priority fax when you already have other documents stored for transmission. The prior-ity fax will be sent immediately after the current communication is completed. When this feature is used, the message, Direct XMT Reserved, will appear in t...
Page 104 - Transmission Print Quality on the HP FAX-700 and FAX-750
Operation and Usage 3Ć32 Transmission Print Quality on the HP FAX-700 and FAX-750 Transmission print quality relates to the condition of the original document and how it will be transmitted. Usually, thedefault settings for resolution, contrast, and photo quality will provide acceptable print qualit...
Page 105 - Operation and Usage 3Ć33; Transmission Print Quality on the HP FAX-900 and FAX-950
Operation and Usage 3Ć33 To Set Transmission Resolution on the HP FAX-700 and FAX-750, use the buttons described below for temporari-ly setting transmission print quality for the current document being sent. Photo Resolution Darken Normal Lighten Standard Fine Darken Normal Lighten Contrast Contrast...
Page 106 - Receiving a Document; Receiving a Document on the HP FAX-700 or FAX-750
Operation and Usage 3Ć34 your fax machine reverts to the previous settings. To set new default values for the settings, you will need to change faxparameters 01, 02 and 03. Fax parameters are presented in chapter 4 of this guide. To Set Transmission Resolution on the HP FAX-900 and FAX-950, use the ...
Page 107 - Operation and Usage 3Ć35
Operation and Usage 3Ć35 the fax machine and press the Start button or dial the reception code, normally 123, from an extension phone for the faxmachine to receive fax calls. Incoming voice calls are treated as normal voice telephone calls. In the Auto Fax/Phonemode, the fax machine answers calls as...
Page 108 - Unattended Modes
Operation and Usage 3Ć36 Unattended Modes The two unattended modes are Fax Only and Auto Fax/Ans Mach. In the Fax Only mode, the fax machine answers allincoming calls. In the Auto Fax/Ans Mach mode, the fax machine answers a fax call, but switches voice calls to theanswering machine. When you choose...
Page 109 - Operation and Usage 3Ć37
Operation and Usage 3Ć37 To use telephone mode reception, lift the receiver when the handset or telephone that is connected to the fax machinerings. If you hear a “beep” in the receiver or the caller states that a fax is going to be sent to you, press the Start buttonand hang up the receiver. To con...
Page 110 - Attended Mode
Operation and Usage 3Ć38 Table 3-4. Reception Modes on the HP FAX-900 and FAX-950 Attended Mode (requires user action) Unattended Mode Receive Mode Conditions Normally receive only voice calls. Normally receive voice and fax calls. Normally receive only fax calls. Normally receive voice and fax call...
Page 111 - Operation and Usage 3Ć39; Shared Reception Mode on the HP FAX-700 and FAX-750
Operation and Usage 3Ć39 Telephone answering machine interface mode reception is one of the unattended modes of receiving. It is also knownas shared reception. To set your fax machine up for shared reception, refer to the paragraphs under the heading,“Shared Reception Mode on the HP FAX-900 and FAX-...
Page 112 - Do not use the remote turn-on feature of an answering machine; Shared Reception Mode on the HP FAX-900 and FAX-950
Operation and Usage 3Ć40 To enable Remote Reception and/or enter a new reception code, press the buttons in the sequence shown and enterthe information as indicated. Menu → 6 → Stop Enter → 9 → Enter → → → Enter → Type newReceptionCode → Enter → → Most answering machines can be used with your fax ma...
Page 113 - Operation and Usage 3Ć41; Reception Print Quality on the HP FAX-700 and FAX-750
Operation and Usage 3Ć41 It is recommended that you set the time in fax parameter 19 to match the same length of time asthe outgoing message recorded on your answering machine. Factory set time is 20 seconds. Tochange the time in fax parameter 19, refer to the information on fax parameters in chapte...
Page 114 - Substitute Memory Reception on the HP FAX-700 and FAX-750
Operation and Usage 3Ć42 To reconfigure for quality resolution, press the buttons in the sequence shown. Menu → 7 → Set → → Stop Set → 4 → Set → 2 → 0 → 3 → Substitute Memory Reception on the HP FAX-700 and FAX-750 The HP FAX-700 and FAX-750 have the ability to store an incoming document if a paper ...
Page 115 - Operation and Usage 3Ć43; Size Reduction
Operation and Usage 3Ć43 Size Reduction The fax machines described in this guide can use A4, U.S. letter, and U.S. legal paper sizes for incoming documents. Ifa fax station sends you a document that cannot be printed on a single page, the fax machine would normally divide thedocument into two pages....
Page 116 - Recv Fax Reduction
Operation and Usage 3Ć44 To set the fax machine for automatic reduction, press the buttons in the sequence shown and follow the instructionsin the two succeeding paragraphs. Automatic reduction only works on faxed documents. Menu → 6 → Enter → 1 → → Enter → 5 → Enter After the last button press abov...
Page 117 - Operation and Usage 3Ć45
Operation and Usage 3Ć45 Printing Received Documents at Automatic Reduction on the HP FAX-900 and FAX-950 Printing is scaled to fit in the print area. Reduction ratios of incoming documents are calculated and the received docu-ment stored in memory. Based upon page length, the fax machine selects th...
Page 118 - Copying a Document; Copying a Document on the HP FAX-700 and FAX-750; Copying a Document on the HP FAX-900 and FAX-950
Operation and Usage 3Ć46 Copying a Document Copying a Document on the HP FAX-700 and FAX-750 To copy a document, press the buttons in the sequence shown and enter the necessary information where requested.Use the numeric keypad to enter the number of copies to be printed. Start/Copy → Enter Number o...
Page 119 - Operation and Usage 3Ć47; Copying Documents at Fixed Reduction on the HP FAX-700 and FAX-750
Operation and Usage 3Ć47 Copying Documents at Fixed Reduction on the HP FAX-700 and FAX-750 The HP FAX-700 and FAX-750 fax machines do not have an automatic copy reductioncapability. Printing is scaled by the percent you establish when the fax machine is set for fixed reduction. To set the fax machi...
Page 120 - Copying Documents at Fixed Reduction on the HP FAX-900 and FAX-950
Operation and Usage 3Ć48 3. Set fax parameter 23 (Rec. paper size) to the size paper in your paper tray (1:A4 2:Letter 3:Legal). Menu → PRS 7 4 → → GHI Set/Volume – → ABC 2 → → Set/Volume – → → Stop Enter paper sizeoption number → Set/Volume – DEF 3 4. Press the buttons in the sequence shown and ent...
Page 121 - Operation and Usage 3Ć49; buttons and entering data as follows:; Enter percent reduction; Print Quality on the HP FAX-700 and FAX-750
Operation and Usage 3Ć49 3. Get to fax parameter 25 (reduction ratio) and enter the percent reduction desired (70% to 100%) by pressing buttons and entering data as follows: Menu → PRS 7 4 → → GHI Set/Volume – → ABC 2 → JKL 5 → Set/Volume – → → Stop Enter percent reduction desired. → Set/Volume – 4....
Page 122 - Print Quality on the HP FAX-900 and FAX-950
Operation and Usage 3Ć50 Photo Resolution Darken Normal Lighten Standard Fine Darken Normal Lighten Contrast Contrast If the original has light print quality, pressthe button until the “Darken” lamp is lit Standard setting for most documents. Pressthe button until the “Normal” lamp is lit If the ori...
Page 123 - Operation and Usage 3Ć51; Use the; labeled Lighten just to the left of the Contrast button is lit.; Contrast; labeled Darken just to the left of the Contrast button is lit.; Printing Reports; Printing Reports on the HP FAX-700 and FAX-750
Operation and Usage 3Ć51 Use the Contrast < button as described below for temporarily setting copy print quality. Contrast < Normal: Standard setting. Contrast < Lighten: If the original has dark print quality, press the button until the LED (light emitting diode) labeled Lighten just to th...
Page 124 - Printing Reports on the HP FAX-900 and FAX-950; OR; Maintenance
Operation and Usage 3Ć52 Printing Reports on the HP FAX-900 and FAX-950 Your HP FAX-900 and FAX-950 have the ability to print reports and journals providing information on numerous faxmachine transactions. To print a report or journal, press the buttons in the sequence shown and enter the necessary ...
Page 125 - Operation and Usage 3Ć53; Replace the ink cartridge; Removing the Print Cartridge
Operation and Usage 3Ć53 When the HP FAX-900 or FAX-950 fax machine runs out of ink, the message window displays information code015 as follows: OUT OF INKINFO. CODE=015 When the HP FAX-700 or FAX-750 fax machine runs out of ink, the message window displays the following mes-sage: Replace the ink ca...
Page 127 - Warning; Installing the Print Cartridge; Figure 3Ć12. Removing the Print Cartridge from the Carton
Operation and Usage 3Ć55 3. Lift the cartridge out of the cradle by the green arrow on the top of the cartridge and discard. See Figure 3-11. Figure 3Ć11. Lifting the Cartridge from the Cradle EK-29 Warning The ink in the print cartridge may be harmful if swallowed. Keep new and used cartridges out ...
Page 128 - Exterior Maintenance
Operation and Usage 3Ć56 3. Hold the print cartridge by the green arrow on the cartridge top, and set the cartridge in the cradle with the green arrow pointing to the green dot on the top of the cradle. See Figure 3-13. Figure 3Ć13. Setting the Cartridge in the Cradle EK-18 4. Place your thumb on th...
Page 129 - Operation and Usage 3Ć57; Interior Maintenance; Figure 3Ć15. Opening the ADF Door on the HP FAXĆ700 and FAXĆ750
Operation and Usage 3Ć57 Warning Avoid liquid spills. Electrical devices can be hazardous when wet. If a spill occurs, first dry splashed liquids from hands and electrical cords. Disconnect the fax machine from the poweroutlet and telephone line. Have the fax machine serviced before attempting to us...
Page 130 - TOP VIEW
Operation and Usage 3Ć58 2. Locate the scanning glass. Using a soft, clean cloth moistened with water, wipe any paper dust from the scan- ning glass. See Figure 3-16. The ADF is opened much more in Figure 3-16 than the user will be able to open itin order to illustrate the scanning glass and strips....
Page 131 - Operation and Usage 3Ć59; To clean the cap and wiper, perform the following procedure:; Service Station Cap
Operation and Usage 3Ć59 3Ć Figure 3Ć17. Cleaning the Scanning Plate and Scanning Glass on the HP FAXĆ900 and FAXĆ950 FAX950-31 Cleaning the service station cap, wiper, and metal Paper Guide/Roller Assembly on the HP FAX-700 andFAX-750. To clean the cap and wiper, perform the following procedure: 1....
Page 132 - Figure 3Ć19. Cleaning the Paper Guide/Roller Assembly
Operation and Usage 3Ć60 To clean the metal Paper Guide/Roller Assembly, perform the following procedure: See Figure 3-19 for a drawing of the Paper Guide/Roller Assembly. Warning The metal Paper Guide/Roller Assembly has sharp edges that could cause injury. Use care whencleaning this item. Print ou...
Page 133 - Operation and Usage 3Ć61; To clean the drain pan, perform the following procedure:; Slide the print cartridge cradle to the left.; Figure 3Ć20. Removing Ink from the Drain Pan; Replacing the Verification Stamp from the HP FAX-950.; Remove the paper drawer from the fax machine.
Operation and Usage 3Ć61 Cleaning the Drain Pan on the HP FAX-900 and FAX-950 . Any time you need to move your fax machine, clean thedrain pan of excess ink to prevent spillage. To clean the drain pan, perform the following procedure: 1. Turn off the fax machine. Lift open the back (top) cover. 2. S...
Page 134 - Replacement Items; Print Cartridge
Operation and Usage 3Ć62 Figure 3Ć21. Removing the Verification Stamp from the HP FAXĆ950 FAX950-29 Replacement Items During routine maintenance of your fax machine, you will occasionally replace the following items. D Print Cartridge D Paper Separator D Directory Cover D Verification Stamp Refer to...
Page 135 - Optimization 4Ć1; OPTIMIZATION
Optimization 4Ć1 OPTIMIZATION Subject Page Introduction 4-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming the Program Keys on the HP FAX-950 4-3 . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 136 - Optimization
Optimization 4Ć2 OPTIMIZATION Subject Page Using Relayed Transmission on the HP FAX-950 (Continued) To Send a Document Using Relayed Transmission on the HP FAX-950 4-21 . . . . . . . . . . . . . . . . . . . File Handling in the HP FAX-900 and FAX-950 Fax Machines 4-22 . . . . . . . . . . . . . . . ....
Page 137 - Optimization 4Ć3
Optimization 4Ć3 Introduction This chapter contains helpful information about using the HP FAX-700, FAX-750, FAX-900, and FAX-950. Topicscovered are: D Advanced Configurations D Using Program Keys D Sending to Multiple Stations (Broadcasting) D Customizing Internal Operating Parameters D Faxing Tips...
Page 139 - Optimization 4Ć5; Programmed Deferred Transmission on the HP FAX-950; To use programmed deferred transmission, perform the following:; Programmed Group Dialing on the HP FAX-950; To use programmed group dialing, perform the following:; Programmed Polling on the HP FAX-950; To use programmed group polling, perform the following:; Programmed Deferred Polling on the HP FAX-950; To use programmed group deferred polling, perform the following:; Erasing a Program Key Memory on the HP FAX-950; Deferred Transmission, Polling, and Password Transmission
Optimization 4Ć5 Programmed Deferred Transmission on the HP FAX-950 To use programmed deferred transmission, perform the following: → Load Document (face down) P1 - P4 Press Program Keyset for Deferred Transmission Programmed Group Dialing on the HP FAX-950 To use programmed group dialing, perform t...
Page 140 - Repeat the above procedure to schedule more faxes to be sent.
Optimization 4Ć6 24-hour period. Of course, the number of messages that can be scheduled actually depends on the density and length ofthe messages, since fax machine memory is limited. The ability to schedule the transmission of faxes allows the userto take advantage of lower phone rates, adjust to ...
Page 141 - Optimization 4Ć7; ’ENTER selects fax; Pressing the enter button causes the following message to appear:; Enter time to send
Optimization 4Ć7 To review or cancel your scheduled faxes, press button in the sequence shown: Menu → 5 → Enter → Enter → The following message appears (No. 1 and No. 2 represent any phone number): ’ENTER selects fax 01:(Time) No. 1; No. 2; etc. Pressing the enter button causes the following message...
Page 142 - Continue reviewing; Deferred Transmission on the HP FAX-900 and FAX-950
Optimization 4Ć8 As the Enter button is pressed repeatedly, each succeeding phone number is presented for possible cancellation. Whenthe last scheduled phone number is presented and the Enter button is pressed, additional numbers may be typed in, butif the enter button is pressed the following messa...
Page 143 - Optimization 4Ć9
Optimization 4Ć9 Load Document → → → Enter phone numbers(Maximum of 3 num-bers) Press the desired one-touch key(01 – 16) Enter 2–digit speed-dial code → Enter phone numbers using any combinationof these threedialing methods For more stations, repeatdialing method using nextstation number Speed Dial ...
Page 144 - Polling Password on the HP FAX-900 and FAX-950; Use the numeric keypad to enter the password numbers.
Optimization 4Ć10 Polling on the HP FAX-700 and FAX-750 No polling involving passwords is possible on the HP FAX–700 or FAX-750. Neither faxmachine has password capability. Polling is the ability to call other stations to retrieve documents. This function works only with fax machines that havepollin...
Page 146 - To Poll Documents from other Stations on the HP FAX-950
Optimization 4Ć12 To Poll Documents from other Stations on the HP FAX-950 Make sure the other station(s) know in advance that you will be calling. The other station(s) must have the document(s)set in their automatic document feeder(s) or stored in memory. Set the polling password, if applicable. Ref...
Page 148 - To Be Polled by Other Stations on the HP FAX-700 and FAX-750
Optimization 4Ć14 To use deferred polling on the FAX-950, press the buttons in the sequence shown and enter the necessaryinformation where requested. → → Enter phonenumbers Press the desired one-touch key(01 – 24) Enter 2–digit speed-dial code → Enter phonenumbers usingany combinationof these threed...
Page 149 - To be Polled by other Stations on the HP FAX-950; The HP FAX-900 cannot be polled by other stations.; Using Password Transmission on the HP FAX-950
Optimization 4Ć15 If you chose On Time Only and to be polled from the in tray before loading the document and pressing the start button,the following messages will appear in succession on the fax machine LCD. Ready to be polled. ADF ’STOP’ to cancel To be polled from To be Polled by other Stations o...
Page 150 - Using Confidential Communications on the HP FAX-950
Optimization 4Ć16 To configure for password transmission, set fax parameter option 44 to ON by pressing the buttons in the sequenceshown. Menu → 4 7 → → Set → → Set → Stop 4 → 4 → Enter 4-digit password → Set → → 2 → Set → To enable/disable password transmission, press the buttons in the sequence sh...
Page 151 - To Send Confidential Communications on the HP FAX-950
Optimization 4Ć17 To use confidential communication, refer to the following procedures. To Set Up for Confidential Network Communicationson the HP FAX-950 Fax parameter 42 must be set to option 2 (valid) in order to use confidential network communications. To set up for confidential network communic...
Page 152 - To Poll Confidential Communications on the HP FAX-950
Optimization 4Ć18 To Poll Confidential Communications on the HP FAX-950 Be sure the other station is prepared to be polled and to use the correct confidential code. To poll a confidential communication, press the buttons in the sequence shown. Menu → Set → → Set → Enter 4-digit code → 5 → → Enter te...
Page 153 - To Delete Confidential Communications on the HP FAX-950; Be sure to use the correct confidential code.; Using Relayed Transmission on the HP FAX-950; Setting up for Relayed Transmission on the HP FAX-950
Optimization 4Ć19 To Delete Confidential Communications on the HP FAX-950 Be sure to use the correct confidential code. To delete a confidential communication, press the buttons in the sequence shown. Menu → Set → → Enter 4-digit code 5 → → Start 5 → To delete all confidential communication, press t...
Page 154 - To Set up for Relayed Transmission on the HP FAX-950
Optimization 4Ć20 To Set up for Relayed Transmission on the HP FAX-950 The first step in preparing to use the relayed transmission feature is to set fax parameter 41 to option 2 (valid). To set up for relayed transmission, press the buttons in the sequence shown. Menu → Set → → 7 → Set → Set → Stop ...
Page 155 - To Send a Document Using Relayed Transmission on the HP FAX-950
Optimization 4Ć21 To Send a Document Using Relayed Transmission on the HP FAX-950 All the necessary parameters for your network must be set prior to sending. Instructionsfor setting up the fax machine for relayed transmission are presented in the preceding paragraphsin this section. To use relayed t...
Page 156 - File Handling in the HP FAX-900 and FAX-950 Fax Machines; Storing Files in Memory on the HP FAX-900 and FAX-950
Optimization 4Ć22 File Handling in the HP FAX-900 and FAX-950 Fax Machines Storing Files in Memory on the HP FAX-900 and FAX-950 To store multiple files for deferred transmission, each with a different time of transmission, press the buttons inthe sequence shown and enter the necessary information w...
Page 157 - To Print a File List on the HP FAX-900 or FAX-950; You can not print a file list while a document is being transmitted.; To print a file list, press the buttons in the sequence shown.; To Change a Start Time or Station on the HP FAX-900 or FAX-950
Optimization 4Ć23 To Print a File List on the HP FAX-900 or FAX-950 A list file shows the current communications settings for documents or files stored in memory. The document filenumber, date and time stored, start time (for deferred functions), destination station, logo and ID number are listed. Y...
Page 158 - To Delete a File on the HP FAX-900 or FAX-950; The document will remain in memory after the file is printed.; Sending to Multiple Stations (Broadcasting)
Optimization 4Ć24 To Delete a File on the HP FAX-900 or FAX-950 You can obtain a print out of the file numbers in memory by performing the file list print procedure given earlier in thischapter. To delete a file, press the buttons in the sequence shown and enter the necessary information where reque...
Page 159 - The following message will appear:; Enter another; To scroll through and review the entered station numbers, use the
Optimization 4Ć25 To broadcast, press the buttons in the sequence shown and enter the necessary information where requested. Menu → Enter → Type Num-ber → Enter → Enter → The following message will appear: number? Enter another Yes/No To enter an additional number, press the left arrow button and th...
Page 161 - Sending to Multiple Stations (Broadcasting) on the HP FAX-950
Optimization 4Ć27 To transmit multifiles, press the buttons in the sequence shown and enter the necessary information where requested. → → → Memory → Enter phone number Press the desired one-touch key (01 – 16) Enter 2–digit speed-dial code → To send, press Enter phonenumbers usingany combinationof ...
Page 163 - Customizing the Fax Machine Internal Operating Parameters
Optimization 4Ć29 To transmit multifiles, press the buttons in the sequence shown and enter the necessary information where requested. Load Document → → → Memory → Enter phonenumbers Press the desired one-touch key(01 – 24) Enter 2–digit speed-dial code → To send, press Enter up to threephone number...
Page 164 - ĆDigit
Optimization 4Ć30 To change or customize your fax parameters, press the buttons in the sequence shown and enter the necessaryinformation where requested. Type single-digitoption number orthe data indicated Enter → Menu → → → → 6 Enter → Enter → Continue until done Type or scroll to pa-rameter number...
Page 165 - not
Optimization 4Ć31 Table 4-1. HP FAX-700 and FAX-750 Parameter (Setting) Options (Continued) 2ĆDigit Parameter Number Parameter Name Options (choices) * factory set Description 07 RECEPTION MODE 1: Answer manually 2: Fax only * Number of rings 3: Auto fax/ Phone 4: Auto fax/ Ans. Mach. Number of ring...
Page 166 - Listing the Parameters in the HP FAX-900
Optimization 4Ć32 Table 4-1. HP FAX-700 and FAX-750 Parameter (Setting) Options (Continued) 2ĆDigit Parameter Number Parameter Name Options (choices) * factory set Description 14 REC. PAPER SIZE 1: A4 (metric) 2: Letter (U.S.) * 3: Legal (U.S.) Specifies size of paper in paper IN tray. A4 (210 mm x ...
Page 170 - Listing the Parameters in the HP FAX-950
Optimization 4Ć36 Table 4-2. HP FAX-900 Parameter Options (Continued) 2ĆDigit Parameter Number Parameter Name Options (choices) * factory set Description 36 RING PATTERN 1. Normal * 2. A 3. B 4. C 5. D Specifies use of distinctive ring patterns for identifying types of inĆ coming calls. Usually asso...
Page 171 - Changing Parameters in the HP FAX-950
Optimization 4Ć37 Changing Parameters in the HP FAX-950 To change or customize your fax parameters, press the buttons in the sequence shown and enter the necessaryinformation where requested. Menu → 7 → Set → → Enter2-digit FaxParameterNumber → Set → Stop 4 → Set → SelectOption → → Note If no activi...
Page 173 - y y y y
Optimization 4Ć39 Table 4-3. HP FAX-950 Parameter Options (Continued) 2ĆDigit Parameter Number Parameter Name Options (choices) * factory set Description 22 SUBSTITUTE RCV 1: Invalid 2: Valid * Specifies saving incoming call if unable to print. Fax calls not answered if out of paper or ink. Fax call...
Page 174 - FAXing Tips; Auto Speed Dial –
Optimization 4Ć40 Table 4-3. HP FAX-950 Parameter Options (Continued) 2ĆDigit Parameter Number Parameter Name Options (choices) * factory set Description 42 CONFIDENTIAL FAX PARAMETER 1. Invalid * 2. Valid Specifies the state whether or not a fax will be treated as confidenĆ tial or not. Fax will no...
Page 176 - Problem Resolution 5Ć1; Problem Resolution
Problem Resolution 5Ć1 Problem Resolution Subject Page Introduction 5-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Problem Solving Process 5-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 178 - Problem Resolution 5Ć3
Problem Resolution 5Ć3 Problem Resolution Subject Page Test Modes on the HP FAX-700 and FAX-750 (Continued) Test Mode 11 (Service Default) on the HP FAX-700 and FAX-750 5-71 . . . . . . . . . . . . . . . . . . . . . . . Test Mode 12 (Service Report) on the HP FAX-700 and FAX-750 5-71 . . . . . . . ....
Page 180 - Problem Resolution 5Ć5; Overall Troubleshooting Tree; Figure 5Ć1. Overall Troubleshooting Tree
Problem Resolution 5Ć5 Overall Troubleshooting Tree A ,&&! $( $ &$% &" "( " '!&"! $" % ! &% #&$ '$ "!&!'% $# & * ! Figure 5Ć1. Overall Troubleshooting Tree &$& " % '$! "! & * !' "!&$%& %"'&"! % &a...
Page 182 - Problem Resolution 5Ć7; Scanner Troubleshooting Tree; Figure 5Ć2. Scanner Assembly Troubleshooting Tree
Problem Resolution 5Ć7 Scanner Troubleshooting Tree Figure 5Ć2. Scanner Assembly Troubleshooting Tree " " (" !& " !" " ""! " !# "! " !"! "! # " & " ! " & ! " & ' " ! " "! " ! ! " ! "# "# &...
Page 184 - Problem Resolution 5Ć9; Information Codes for the HP FAX-700 and FAX-750; chine or line is probably at fault.; Info
Problem Resolution 5Ć9 Information Codes for the HP FAX-700 and FAX-750 The HP FAX-700 and FAX-750 display messages in the message window and information codes (info codes) in the32-transaction report to warn of errors or problems with the machine or its operation. The information messages thatappea...
Page 186 - Problem Resolution 5Ć11
Problem Resolution 5Ć11 Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued) Info Code Mode Description of the Problem Action 453 Not used 454 Tx NonĆECM After sending a post message command and reception of PIP/PIN signals, received a command from the remote party within T3" ...
Page 188 - Problem Resolution 5Ć13
Problem Resolution 5Ć13 Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued) Info Code Mode Description of the Problem Action 504 Rx NonĆECM Received DTC signal from the remote party who was dialing, but polled flag was not set Remote party may have attempted to poll, but a problem...
Page 190 - Problem Resolution 5Ć15
Problem Resolution 5Ć15 Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued) Info Code Mode Description of the Problem Action 542 Tx ECM After sending partial page signal other than PPS.EOP, failed 4 reĆtries, then transĆ mitted the EOR command indicating completion or correction. ...
Page 192 - Problem Resolution 5Ć17
Problem Resolution 5Ć17 Table 5-1. Information Codes on the HP FAX-700 and FAX-750 (Continued) Info Code Mode Description of the Problem Action 577 Rx ECM After receiving PPS Q command, received DCN command while in the subroutine to receive a command following RNR transĆ mission Check for fax compl...
Page 194 - Problem Resolution 5Ć19; Service Parameters for the HP FAX-700 and FAX-750; The following message appears:
Problem Resolution 5Ć19 Service Parameters for the HP FAX-700 and FAX-750 Service parameters are internal settings and default modes that determine how the fax machine operates and responds.Some service parameters select signal levels, signal timing, and default modes of operation. Others display st...
Page 195 - The following message will be on the front panel LCD:; Service parameters and their settings are listed in Table 5-2.
Problem Resolution 5Ć20 Changing Service Parameters on the HP FAX-700 and FAX-750 (Test Mode 5) Do not change any service parameter setting unless recommended in a troubleshooting pro-cedure or by HP Customer Support Center personnel. To change service parameter settings, press the buttons and follo...
Page 196 - Problem Resolution 5Ć21
Problem Resolution 5Ć21 Table 5-2. HP FAX-700 and FAX-750 Service Parameters Service Parameter Number Display Indication Parameter Description Settings Current Setting Standard Setting 01 BI DIR PRNTDELAY Run the print test la-beled bi directional SkewCheck. This parametershould be set to thedelay t...
Page 198 - Problem Resolution 5Ć23
Problem Resolution 5Ć23 Table 5-2. HP FAX-700 and FAX-750 Service Parameters (Continued) Service Parameter Number Display Indication Parameter Description Settings Current Setting Standard Setting 29 SILENTDETECT IT Time interval of silenceneeded for the 700/750to detect silence. The de-fault is 5 s...
Page 200 - Problem Resolution 5Ć25
Problem Resolution 5Ć25 Table 5-2. HP FAX-700 and FAX-750 Service Parameters (continued) Service Parameter Number Display Indication Parameter Description Settings Current Setting Standard Setting 51 FALLBACK40 ms When this parameter isswitched on and docu-ment memory is full, themachine indicates t...
Page 202 - Problem Resolution 5Ć27
Problem Resolution 5Ć27 Table 5-2. HP FAX-700 and FAX-750 Service Parameters (continued) Service Parameter Number Display Indication Parameter Description Settings Current Setting Standard Setting 68 DOC JAMLENGTH This is the length of doc-ument being scanned bythe scanner that willcause the machine...
Page 204 - Problem Resolution 5Ć29; Corrective Actions for the HP FAX-700 and FAX-750; Clearing Paper Jams; Perform the following procedure to clear a paper jam:
Problem Resolution 5Ć29 Table 5-5. Compensating for Communication Problems in the HP FAX-700 and FAX-750 Transmitting Fax Machine Receiving Fax Machine Service Parameter Service Parameter Setting (From ⇒ To) Service Parameter Service Parameter Setting (From ⇒ To) For International Com-munication 38 ...
Page 205 - Avoiding Print Skew
Problem Resolution 5Ć30 Figure 5Ć3. Removing the Wet Paper Path Assembly EK_32 Wet Paper PathAssembly 4. Remove the jammed document from the front of the machine. Do NOT open the top cover (document feeder assembly) to remove the document. 5. Pull the remaining paper from around the paper feed rolle...
Page 206 - Problem Resolution 5Ć31; Solving Problems in the HP FAX-900 and FAX-950; Routine Checks
Problem Resolution 5Ć31 If print quality problems occur on printouts from an HP FAX-700 or FAX-750 fax machine, check the following: D Print cartridges have a specified life. If the print cartridge date has expired, replace the print cartridge.See “Solving Print Cartridge Problems” later in this cha...
Page 207 - Information Codes for the FAX-900 and FAX-950; Code
Problem Resolution 5Ć32 Information Codes for the FAX-900 and FAX-950 If a difficulty occurs, an information code should appear in your fax machine display. This code can be used to helpidentify and resolve the problem. Refer to the following information code table for a description of the codes and...
Page 208 - Problem Resolution 5Ć33
Problem Resolution 5Ć33 Table 5-6. Information Codes on the HP FAX-900 and FAX-950 (Continued) Code Description Action 408409 Called station reports last page is illegible. Resend document 410 Received DCN while waiting for EOP, MPS, orEOM Check phone line, repair may be required 411 Polling passwor...
Page 210 - Problem Resolution 5Ć35; Function Parameters for the HP FAX-900 and FAX-950; ) in front of the function; beep for each key entry, but this is normal.; To Repeat
Problem Resolution 5Ć35 Function Parameters for the HP FAX-900 and FAX-950 Listing the Function Parameter Settings on the HP FAX-900 and FAX-950 (Test Mode 3) Use the following procedure to print a list of the function parameter settings. An asterisk ( : ) in front of the function parameter setting ...
Page 211 - Use the following procedure to change the function parameters:; Parameter; Not Used
Problem Resolution 5Ć36 Use the following procedure to change the function parameters: 1. With the fax machine in standby mode (message window showing date and time), press Advanced Functions. Then press 7. 2. With the message window showing SET MODE NO. =, press Dial/Space four times. The unit soun...
Page 212 - Problem Resolution 5Ć37; Selects receiving modem start speed
Problem Resolution 5Ć37 Table 5-7. HP FAX-900 and FAX-950 Function Parameters (Continued) No. Parameter Selection Function 18 RX START(9600 bps) 1 = 2400 bps2 = 4800 bps3 = 7200 bps4 = 9600 bps Selects receiving modem start speed 19 Not Used 20 CCITT ECM(On) 1 = Off (Invalid)2 = On (Valid) Selects E...
Page 214 - Problem Resolution 5Ć39
Problem Resolution 5Ć39 Table 5-7. HP FAX-900 and FAX-950 Function Parameters (Continued) No. Parameter Selections Function 45 RING DET. COUNT(2) 1 = 1 ring..9 = 9 rings Selects a ring detect count from 1 to9 times in one-step intervals 46 ON-HOOK TIME(5 sec) 0 = 0 sec..90 = 90 sec Selects on-hook t...
Page 216 - Problem Resolution 5Ć41
Problem Resolution 5Ć41 Table 5-7. HP FAX-900 and FAX-950 Function Parameters (Continued) No. Parameter Selections Function 81 DOC END FEED(7 mm) 00 = 0 mm..99 = 99 mm Adjust distance between scanningsensor Off position and scanning endposition 82 TX-JAM LENGTH(2 m) 1 = 1 m2 = 2 m3 = Unlimited Selec...
Page 217 - Corrective Actions for the HP FAX-900 and FAX-950; Clearing a Paper Jam; To clear a paper jam, perform the following steps:
Problem Resolution 5Ć42 Setting Function Parameters to Solve Communication Problems on the HP FAX-900 andFAX-950 Communication problems are announced by information codes in the 400 to 500 range. For basic problems with thetelephone line (unable to dial a station or not answering, for example), cons...
Page 218 - Problem Resolution 5Ć43; Clearing a Document Jam; Remove the document from the document IN tray.; Figure 5Ć4. Clearing a Document Jam; Correcting Multiple Sheet Feed or Misfeed of Documents
Problem Resolution 5Ć43 Clearing a Document Jam To clear a document jam in the automatic document feed mechanism, perform the following steps: 1. Remove the document from the document IN tray. 2. Lift open the automatic document feed cover. 3. Remove the jammed paper from the automatic document feed...
Page 219 - Poor Print Quality; Check print cartridge for ink and proper installation.; Figure 5Ć6. Cleaning the Scanner Glass and Reflective Strip
Problem Resolution 5Ć44 Figure 5Ć5. Adjusting the Pressure Plate Switch (HP FAXĆ900 and FAXĆ950) FAX950-21 Poor Print Quality Print quality can be caused by several conditions. Dots, dark streaks or missing lines are visible symptoms. Check andperform each of the items listed below. D Check print ca...
Page 220 - Problem Resolution 5Ć45; Replacing the Verification Stamp on the HP FAX-950; Diagnostic Codes; –JOURNAL–
Problem Resolution 5Ć45 Replacing the Verification Stamp on the HP FAX-950 When the verification stamp mark begins to fade with use, it is recommended to replace the stamp. Contact your localHP authorized fax dealer to order. The procedure for replacing the verification stamp is in chapter 3 on page...
Page 221 - Diagnostic Codes for the HP FAX-700 and FAX-750
Problem Resolution 5Ć46 R=FAX RECEIVED I=POLL IN (FAX RECEIVED S=FAX SENT O=POLLED OUT (FAX SENT) FAX-700/750 JOURNAL Figure 5Ć8. Identifying an Error Code and Diagnostic Code in a FAXĆ700/750 Journal 32 TRANSACTION REPORT FOR HP FAX–700 SERIES VERSION: 01.00 FAX NAME: BOB DATE: 02–AUG–94 FAX NUMBER...
Page 224 - Problem Resolution 5Ć49
Problem Resolution 5Ć49 Table 5-16. Eighth Digit in the Diagnostic Code for the HP FAX-700 and FAX-750 Eighth Digit in Code Send Receive Polling Send Polling Receive 1 Do 2 Do Table 5-17. Ninth Digit in the Diagnostic Code for the HP FAX-700 and FAX-750 Ninth Digit in Code Voice Request STOP Key DCN...
Page 225 - Diagnostic Codes for the HP FAX-900 and FAX-950
Problem Resolution 5Ć50 Diagnostic Codes for the HP FAX-900 and FAX-950 Table 5-19 through Table 5-27 describe how to decode the meaning of each digit in the diagnostic in the FAX-900 andFAX-950. The first digit in the diagnostic code is the manufacturer code. Table 5-19. Second Digit in the Diagnos...
Page 226 - Problem Resolution 5Ć51
Problem Resolution 5Ć51 Table 5-20. Third Digit in the Diagnostic Code for the FAX-900 and FAX-950 Third Digit in Code Receive Start ID (TSI or CSI) Polling Tx in Turnaround Polling 0 1 Automatic 2 Manual 3 4 Received 5 Automatic Received 6 Manual Received 7 8 Yes 9 Automatic Yes A Manual Yes B Yes ...
Page 228 - Problem Resolution 5Ć53
Problem Resolution 5Ć53 Table 5-24. Eighth Digit in the Diagnostic Code for the FAX-900 and FAX-950 Eighth Digit in Code Resolution Encoding 0 2 Standard MH 3 Standard MMR 4 Fine MH 5 Fine MMR 6 300 dpi MH 7 300 dpi MMR 8 A Standard MR C Fine MR E 300 dpi MR Table 5-25. Ninth Digit in the Diagnostic...
Page 229 - Data; Yes; Remote Diagnostics; Remote diagnostics requires less of the customer’s time
Problem Resolution 5Ć54 Table 5-27. Twelfth digit in the Diagnostic Code for the FAX-900 and FAX-950 Data Confidential Communication RTN Receive 0 1 Yes 8 Received 9 Yes Received Remote Diagnostics Remote diagnostics provide a method of remotely troubleshooting HP fax machines at the customers site....
Page 230 - Problem Resolution 5Ć55; Retrievable and Transferable Information; Table 5-28. Retrievable and Transferable Information; Diagnostic ROM Installation in the HP FAX-900 and FAX-950
Problem Resolution 5Ć55 Retrievable and Transferable Information Table 5-28 summarizes retrievable and transferable information using the remote diagnostics function. Table 5-28. Retrievable and Transferable Information Information Retrievable? Transferable? Journals Yes No User Parameters Yes 1 Yes...
Page 231 - Remove the firmware IC from the logic PCA.; Retrieving Customer Data; ID Number
Problem Resolution 5Ć56 Figure 5Ć9. Removing the Firmware IC Cover (HP FAXĆ900 or FAXĆ950) 3. Remove the firmware IC from the logic PCA. 4. Install the remote diagnostic ROM in the firmware ROM socket by aligning the ROM over the socket. Posi- tion pin 1 at the front left corner of the IC socket. Pr...
Page 232 - Problem Resolution 5Ć57; 2-transaction journal; Retrieving SYS and JNL Data on the HP FAX-700 and FAX-750; The following messages appear in succession:; Dialing; Retrieving SYS Data on the HP FAX-900 and FAX-950
Problem Resolution 5Ć57 D JNL data: H 32-transaction journal Retrieving SYS and JNL Data on the HP FAX-700 and FAX-750 The below procedure accesses the service menu level of the fax machine and should not bedisclosed to non-HP personnel. Disclosure could result in customers losing data or having the...
Page 233 - Poll the customer’s machine to retrieve its SYS data.; Retrieving JNL Data on the HP FAX-900 and FAX-950; Poll the customer’s machine to retrieve its JNL data.
Problem Resolution 5Ć58 Menu → Dial/Space Tone → x 4 → L Start → 1 → PRS → 7 Start → WXY → 9 PRS → 7 ABC → 2 Start → Stop 2. Poll the customer’s machine to retrieve its SYS data. Menu → DEF → 3 Start → Enter a 4-digitpassword* → Dial the telephonenumber of the targetmachine → Start * The diagnostic ...
Page 234 - Problem Resolution 5Ć59; Transferring Data to the Customer’s Machine
Problem Resolution 5Ć59 Menu → DEF → 3 Start → Enter a 4-digitpassword* → Dial the telephonenumber of the targetmachine → Start * The diagnostic center fax machine and the target fax machine must have the same diagnostic password set. 3. The customer’s 32-transaction journal replaces the diagnostic ...
Page 235 - Relay and confidential communication parameters (FAX-950 Only); Transferring SYS Data on the HP FAX-700 and FAX-750
Problem Resolution 5Ć60 H Relay and confidential communication parameters (FAX-950 Only) H One-touch and speed dial numbers H Program keys (FAX-950 Only) H Fax parameters and function parameters (including ROM version and counters on the HPFAX-900 and FAX-950) Transferring SYS Data on the HP FAX-700...
Page 236 - Problem Resolution 5Ć61; Transferring SYS Data on the HP FAX-900 and FAX-950; Telephone; The following displays will appear in succession:; DOCUMENT SET
Problem Resolution 5Ć61 Transferring SYS Data on the HP FAX-900 and FAX-950 To transfer SYS data on the FAX-900 and FAX-950, perform the following procedure: 1. Set function parameter 78 to 2 (SYS). Menu → Dial/Space Tone → x 4 → L Start → 1 → PRS → 7 Start → TUV → 8 PRS → 7 ABC → 2 Start → Stop 2. ...
Page 237 - Remote Diagnostics Process; “Transferring Data to the Customer’s Machine” in this chapter.
Problem Resolution 5Ć62 Remote Diagnostics Process Use the following process to adjust settings in a customer’s HP fax machine from a customer support diagnostic unit: 1. Retrieve the settings and journal from the customer’s machine. Use the information under the heading “Re- trieving Customer Data”...
Page 238 - Problem Resolution 5Ć63; Table 5-30. Significant Diagnostic Code Digits; Significant Diagnostic Code Digits; Test Modes; Entering Test Mode on the HP FAX-900 and FAX-950
Problem Resolution 5Ć63 Table 5-30. Significant Diagnostic Code Digits Significant Diagnostic Code Digits Diagnostic Code Digit 900/950 Diagnostic Code Digit 700/750 Description 2 9 DCN (disconnect) Received? 5 8 Receive Mode?Transmit Mode? 6 1 ECM UsedStandard or Non-Standard Group 3 mode? 8 2 Reso...
Page 240 - Problem Resolution 5Ć65; These modes are used for factory or repair center testing.; pressing
Problem Resolution 5Ć65 Test Mode 1 (Changing Function Parameters) on the HP FAX-900 and FAX-950 The use of test mode 1 to change function parameters has already been described in this chapter under the followingheading, “Changing the Function Parameters on the HP FAX-900 and FAX-950 (Test Mode 1).”...
Page 241 - or; only; Test mode 7 is used for factory or repair center testing.
Problem Resolution 5Ć66 3. Press “ L .” 4. With the message window showing TEST MODE NO.= (ENTER 0 - 10), press 6 to select test mode 6. 5. Press Start. 6. Press ƞ or Ɵ to select the desired memory setting to initialize. (See note for alternative method using code.) Note If you choose the “SHIPMENT ...
Page 242 - Problem Resolution 5Ć67; Press the Stop button to return to the standby mode.; Figure 5Ć11. Control Panel Display Test Pattern; Press the Stop button twice to return to the standby mode.; Mode
Problem Resolution 5Ć67 D If the error is in the system memory section, the fax machine is not usable. Return the machine forrepair. D If the error occurs in the optional image memory, the fax machine will operate as a standard unit withno installed optional memory. Replace the optional memory card....
Page 243 - Entering Test Mode on the HP FAX-700 and FAX-750; Checks that all pen nozzles are firing.
Problem Resolution 5Ć68 Entering Test Mode on the HP FAX-700 and FAX-750 To reach the test mode menu on the HP FAX-700, press buttons in the following sequence: Press & hold theStop button. → Menu → Release theStop and Menubuttons. → → 7 → 0 → 0 The following message appears in the message (LCD)...
Page 244 - Problem Resolution 5Ć69
Problem Resolution 5Ć69 the Enter button twice. Then type the number of copies you want (1 to 99) and press the Enter button. When the printtest is over, the fax machine will return to the service menu level. To exit the print test level and return to the service menu level, press the Stop button on...
Page 246 - Problem Resolution 5Ć71; Doing Self Test; The remote diagnostic tests were described beginning on page 5-54.
Problem Resolution 5Ć71 D SRAM Test – When this test is successfully completed, the following messages will appear in themessage window, and the fax machine will return to the service menu level: Doing Self Test SRAM Test O K If a self test is unsuccessful, the letters NG will replace the letters OK...
Page 247 - Service and Support Information 6Ć1; Service and Support Information
Service and Support Information 6Ć1 Service and Support Information Subject Page Product Warranty 6-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP Express Exchange 6-2 . . . . . . . . . . . . . . . . . . . . . . ...
Page 248 - Product Warranty
Service and Support Information 6Ć2 Product Warranty The HP fax products described in this manual are warranted against defects in materials and workmanship for a periodof one year. During the warranty period, HP will, at its option, either replace or repair products which prove to bedefective. In t...
Page 249 - Service and Support Information 6Ć3; HP Support Information
Service and Support Information 6Ć3 HP Support Information Hewlett-Packard stands behind its products with a number of service and support resources ready to answer yourproduct related questions. These services include: D HP FIRST D HP Dealer Support Center D HP Customer Information Center D HP Corv...
Page 250 - Printer drivers by mail
Service and Support Information 6Ć4 Table 6-1. U.S. Customer Resources (Continued) Organization Telephone Number Support Provided Hours of Operation Printer drivers by mail (303) 339-7009 Printer drivers may beobtained by contactingthe software applicationmanufacturer, however,HP distributes some of...
Page 251 - Service and Support Information 6Ć5; Resources for Resellers; Product literature
Service and Support Information 6Ć5 Resources for Resellers Table 6-2 provides the Hewlett-Packard organizations for HP fax service providers to call, the telephone number ofeach organization, the information or resource provided, and the hours of operation of the organization. Table 6-2. Reseller R...
Page 252 - Resources for HP Authorized Dealers; Table 6-3. HP Authorized Dealers Resources
Service and Support Information 6Ć6 Resources for HP Authorized Dealers Table 6-3 below provides the Hewlett-Packard organizations for HP authorized dealers to call, the telephone numberof each organization, the information or resource provided, and the hours of operation of the organization. Table ...
Page 253 - Service and Support Information 6Ć7; Resources for Canadian Product Support; Table 6-4. Canadian Product Support Resources
Service and Support Information 6Ć7 Resources for Canadian Product Support Table 6-4 lists the Hewlett-Packard organizations for Canadian product support. This table is only for Canadian re-sources. Table 6-4. Canadian Product Support Resources Organization Contact Support Provided Hours of Operatio...
Page 254 - HP Dealer Premier Support Program; There are two centralized repair services:
Service and Support Information 6Ć8 HP Dealer Premier Support Program Hardware Support – HP’s Centralized Repair Services Features and Benefits HP’s centralized repair services are used to support HP fax products that have an Express Exchange Warranty. Repairson these products are performed only at ...
Page 255 - Service and Support Information 6Ć9; Ordering HP Customer Return Repair Service; To have a unit repaired through HP Customer Return Repair service:; Filing Warranty Claims for HP’s Centralized Repair Services; HP will invoice you for service on a net 30-day basis.; HP Fax Service Provider Program; Program Information
Service and Support Information 6Ć9 Ordering HP Customer Return Repair Service To have a unit repaired through HP Customer Return Repair service: 1. Contact the HP Customer Service Center in Corvallis, Oregon at (503) 750-2035. 2. Follow HP’s instructions for packaging and shipping the unit to the H...
Page 256 - Your Responsibilities:; Becoming an HP Fax Service Provider; How to Become a Service Provider:
Service and Support Information 6Ć10 Your Responsibilities: D Design and price your own support services for HP products D Merchandise and sell support contracts to your customers D Manage your support contracts D Provide a help desk for your customers to call when they have problems D Handle produc...
Page 257 - Service and Support Information 6Ć11; Handling Repairs and Exchanges: HP’s Repair Services; Your Responsibilities
Service and Support Information 6Ć11 Only U.S. HP fax resellers who have purchased new HP fax products through HP authorizeddistributors may obtain accessory parts and remanufactured exchange units. Repair parts are notavailable to resellers. (This program does not apply to authorized resellers of H...
Page 258 - Facilitating Customer Return Repair Service; Service Contracts from HP; Parts Policies; Eligibility
Service and Support Information 6Ć12 Facilitating Customer Return Repair Service 1. Contact the HP Corvallis Service Center in Oregon at (503) 750-2035 for instructions for packaging and ship- ping the unit. If the unit is under warranty, HP will send you a package of pre-addressed, postage-paid mai...
Page 259 - Service and Support Information 6Ć13; The minimum order size for parts or tools is $20.; How to Order Replacement Parts; Determine which parts to stock or replenish.
Service and Support Information 6Ć13 Accessory Replacement Parts HP offers replacement accessory parts only for HP fax product parts which customers may have lost or broken. Aremanufactured exchange unit is available when it has been determined that the customer’s unit is defective. Replace-ment rep...
Page 260 - Provide HP with the following information:
Service and Support Information 6Ć14 3. Provide HP with the following information: D Your company name and HP Fax Service Provider identification number D The part numbers and quantities you want to order D Your full name and telephone number D Your purchase order number Unless you request hotline e...
Page 261 - FAX GLOSSARY; The cover to the ADF mechanism, scanning glass, and scanning plate.
G-1 FAX GLOSSARY This glossary lists terms and their associated descriptions to help identify the context in which the terms areused. The term with associated variations is followed by the description of the context. 300 dpi 300 dots per inch, horizontally and vertically, the highest resolution sett...
Page 273 - The tray in your fax machine that contains the paper supply.
G-13 Original A control-panel button on the HP FAX-200 and FAX-310 that lets you specify the contrast for the next trans-mission. The analogous button on the HP FAX-900 and FAX-950 is labeled Contrast. page (singular) pages (plural) Refers to one single-sided sheet of a document. A document can have...
Page 278 - The part of the scanner through which a document is read.
G-18 scan scanning Refers to the optical process the fax machine uses to read the document information for transmission or copy-ing. scanner The part of your fax machine that converts a document into an electronic image suitable for transmission. scanning glass The part of the scanner through which ...
Page 283 - Index
Index I-1 ADF Document Catcher Tray, installation, 2Ć17adjusting, pressure plate switch, FAXĆ900 & 950, 5Ć42 answering machine, connection FAXĆ700 & 750, 2Ć33 FAXĆ900 & 950, 2Ć34 attended/unattended, modes FAXĆ700 & 750, 3Ć34 FAXĆ900 & 950, 3Ć36 automatic reduction copying docume...
Page 292 - tree
Index I-10 T (Cont'd) troubleshooting, 5Ć1, 5Ć2, 5Ć3 tree overall, 5Ć5 scanner, 5Ć7 U user interface, controls FAXĆ700 & 750, 3Ć6 FAXĆ900, 3Ć9 FAXĆ950, 3Ć12 using, deferred transmission FAXĆ700 & 750, 4Ć6 FAXĆ900, 4Ć8 FAXĆ950, 4Ć9 V verification stamp, replacing, FAXĆ950, 3Ć60, 5Ć44view, ide...