Page 5 - Table of contents; Welcome
Table of contents 1 Welcome Special features ......................................................................................................................................2Using this guide ..........................................................................................................
Page 6 - Printing and loading media
Maintaining the print cartridges ............................................................................................28 Storing the print cartridges ..................................................................................28 Printing with a single print cartridge ......................
Page 11 - Welcome; Thank you for buying this HP Deskjet printer.
1 Welcome Thank you for buying this HP Deskjet printer. This section contains the following information: ● Special features ● Using this guide ● Finding other resources for the product 1
Page 12 - Special features; HP supplies and accessories
Special features This printer is equipped with several exciting features. ■ Wide-format printing – Prints up to 330 x 483 mm (13 x 19 inches) or A3+ borderless. ■ Automatic two-sided printing (duplex unit) – Print two-sided documents automatically. It comes standard with the HP Deskjet 9800d, 9803d,...
Page 14 - Finding other resources for the product; Using the Toolbox
Finding other resources for the product You can obtain product information and further troubleshooting resources that are not included in thisguide from the following resources: ■ Setup poster – Provides illustrated setup information. A printed version of this document is provided with the printer. ...
Page 15 - Getting started; This section contains the following information:
2 Getting started This section contains the following information: ● Understanding the printer parts and functions ● Configuring the printer (Windows) ● Configuring the printer (Mac OS) ● Connecting to a network ● Uninstalling the printer software ● Customizing the printer software setup program ● I...
Page 16 - Understanding the printer parts and functions
Understanding the printer parts and functions Front view (trays, cover, and print cartridge cradle) 6 7 1 Extendable input tray 2 Extendable output tray 3 Front manual feed paper guide 4 Front manual feed slot 5 Top cover 6 Print cartridge latch 7 Print cartridge cradle 6 2 Getting started
Page 17 - Printer lights; Printer lights reference
Front view (input tray) 1 Input tray lock 2 Small media guide 3 Paper width guide 4 Small media ejector Printer lights The printer lights provide visual cues about the status of the printer. For more information, see Printer lights reference . 1 Right print cartridge light (black, photo, or gray pri...
Page 18 - Back view
4 R ESUME button and light 5 P OWER button and light Back view 8 1 Universal serial bus (USB) port 2 Parallel port 3 Rear access panel 4 Rear manual feed slot 5 Rear manual feed paper guide 6 Rear access panel release buttons 7 Power input 8 Optional automatic two-sided printing accessory (duplex un...
Page 19 - Optional automatic two-sided printing accessory (duplex unit); NOTE
Optional automatic two-sided printing accessory (duplex unit) The printer can automatically print on both sides of a sheet of paper when the duplex unit is attachedto the back of the printer. (See Installing the optional automatic two-sided printing accessory (duplex unit) .) NOTE The duplex unit is...
Page 20 - Direct connection; Installing printer software and sharing the printer; To connect the printer before installing the; To install the software before connecting the printer
Configuring the printer (Windows) You can connect the printer directly to a computer, or you can share the printer on a locally sharednetwork. NOTE You must have administrator privileges to install a printer driver in Windows 2000, Windows Server 2000, or Windows XP. Direct connection You can connec...
Page 21 - To share the printer on a locally; To connect the printer before installing the software; To install the software before connecting the; To share the printer on a locally shared network
4 Follow the instructions on the screen to complete the installation. 5 When prompted, connect the USB or parallel cable to the computer and the printer. The Found New Hardware wizard appears on the computer screen and the printer icon is created in the Printers folder. NOTE You can also share the p...
Page 22 - From the Windows desktop, click
NOTE When sharing a directly connected printer, use the computer with the newest operating system as the server. For example, if you have a computer running Windows 2000and another computer running an older version of Windows, use the computer runningWindows 2000 as the server. Use this configuratio...
Page 23 - connection; To
Configuring the printer (Mac OS) You can use the printer with a single Macintosh computer using a USB cable, or you can share theprinter among other users on a network. To install the software for a locally shared network or for a direct connection 1 Connect the printer to the computer with the USB ...
Page 24 - The client Macintosh computers must be PowerMac computers.; To share with other computers running Mac OS X (10.2 and later); Open; System Preferences; , and then select the; Printer Sharing
To share the printer on a locally shared network When you connect the printer directly, you can still share the printer with other computers using asimple form of networking known as locally shared networking. Use this configuration only in smallgroups or when usage is low. The computer that is conn...
Page 25 - Installing printer software and sharing the printer (Windows); Client/server network; Connecting to a network; To install the software on a network
Connecting to a network Your printer can be shared in a network environment by connecting it directly to a network via anoptional HP Jetdirect external print server. This configuration provides better performance thanprinting through a computer, flexibility in preparing a location for the printer, a...
Page 26 - Installing printer software and; To install the printing software on client computers
If the CD menu does not start automatically, click Start , and then click Run . Browse to the CD- ROM drive for the computer, click Autorun.exe , and then click Open . In the Run dialog box, click OK . 4 Click Install Printer Driver and follow the instructions on the screen to complete the installat...
Page 27 - To uninstall the software for Windows computers
Uninstalling the printer software To uninstall the software for Windows computers If you are using Windows 2000, Windows Server 2003, or Windows XP, you must have administratorprivileges to uninstall the printer software. 1 If the printer is connected directly to the computer using a USB or parallel...
Page 28 - Main Installation; dialog box appears, select; Uninstall; from the drop-down list located
3 Insert the Starter CD into the CD drive. 4 Double-click the CD icon on the desktop. 5 Double-click the installer icon located in the Installer folder and follow the instructions on thescreen. 6 When the Main Installation dialog box appears, select Uninstall from the drop-down list located in the u...
Page 29 - To access the utility, select; Customization Utility; from the CD menu. A software installation; The Customization Utility is available only for Windows.
Customizing the printer software setup program The Starter CD contains a utility that allows system administrators to create customized installationpackages that can be launched silently. System administrators can then distribute a customizedinstallation package by sharing it from a local or mapped ...
Page 30 - Installing other software; HP photo imaging software; Linux driver
Installing other software ■ HP photo imaging software Lets you view and edit photos and image files in Windows. To install this software, insert the Starter CD, click the HP Photo Imaging Software button on the CD browser menu, and select it from the list of software shown. (See HP photo imaging sof...
Page 31 - Using print cartridges and accessories
3 Using print cartridges and accessories This section contains the following information: ● Installing the optional automatic two-sided printing accessory (duplex unit) ● Using the print cartridges 21
Page 32 - Installing the optional automatic two-sided printing; HP supplies and; To install the duplex unit; Pull the rear access panel out of the printer.; buttons only for removing the duplex unit from the printer.
Installing the optional automatic two-sided printing accessory (duplex unit) You can print on both sides of a sheet of paper automatically when the duplex unit is installed. NOTE The duplex unit is a standard part in the HP Deskjet 9800d, 9803d, and 9808d printers. It may be purchased separately in ...
Page 33 - Supported print cartridges; Printing a diagnostics page; Using print cartridges; Printing digital photographs; Installing or replacing the print cartridges; Supported print cartridges
Using the print cartridges Supported print cartridges Four print cartridges are available for use with the printer. 1 Black 2 Tri-color 3 Photo 4 Gray photo NOTE The availability of print cartridges varies by country/region. The print cartridges may come in different sizes. To obtain a list of suppo...
Page 34 - Printing with six-ink color; To install or replace a print cartridge; Turn on the printer, open the top cover, and lift the print latch.; CAUTION; , grasp the installed print cartridge and slide it out of its
For four-ink color printing, install the black and the tri-color print cartridges. For six-ink color printing, install the photo and the tri-color print cartridges to enhance the print qualityof photographs. See Printing with six-ink color . To install or replace a print cartridge 1 Turn on the prin...
Page 35 - If you are installing a new print cartridge,; remove the print cartridge from its package, and; Depending on the cartridge size, they may not align with each other.
3 If you are installing a new print cartridge, remove the print cartridge from its package, and then remove the clear nozzle protective tape by pulling on the pink pull-tab. CAUTION To prevent clogs, ink failure, and bad electrical connections, do not touch the print cartridge ink nozzles or copper ...
Page 36 - Aligning the print cartridges; For Windows; For Macintosh; Loading media in the input tray
5 Push down on the print cartridge latch until it snaps closed. Make sure the latch does not springback open. 6 Close the top cover. NOTE If you installed a new print cartridge, the printer aligns the print cartridges and prints an alignment page. If no alignment page prints, make sure there is pape...
Page 37 - Cleaning the print cartridges; The printer is rejecting the pen; To clean the print cartridges automatically
Cleaning the print cartridges This section contains a procedure for cleaning the print cartridges automatically. For informationabout cleaning the cartridges manually, see The printer is rejecting the pen . To clean the print cartridges automatically The print cartridges have microscopic nozzles tha...
Page 38 - Maintaining the print cartridges; Storing the print cartridges
Maintaining the print cartridges The following tips will help maintain HP print cartridges and ensure consistent print quality: ■ Keep all print cartridges in their sealed packages until they are needed. Print cartridges shouldbe stored at room temperatures between 15 ˚ to 35 ˚ C (59 ˚ to 95 ˚ F). ■...
Page 39 - Printing with a single print cartridge; To place the printer in; Ink-backup Printing Mode; Calibrating the color; Printer Services; or; Services; Calibrate Color; and follow the onscreen instructions.
Printing with a single print cartridge NOTE To place the printer in Ink-backup Printing Mode , remove the empty cartridge. If one of the print cartridges runs out of ink before you can replace it, you can still print with a singleprint cartridge. Cartridge used Output Black Grayscale Photo Grayscale...
Page 41 - Printing and loading media
4 Printing and loading media This section contains the following information: ● Selecting print media ● Loading media in the input tray ● Using the automatic paper-type sensor ● Changing print settings ● Understanding smart software features ● Printing a document ● Printing with the front or rear ma...
Page 42 - Selecting print media; Tips for selecting and using print media; light blinks after each page is printed. This allows the printed; button if you do not want to; Understanding specifications for supported media; Understanding supported media sizes
Selecting print media Your printer is designed to print on a variety of media types (such as plain paper, photo paper,envelopes, and transparencies) and sizes. The printer works well with most office paper types, andprovides the best results on paper that accepts ink well. Always use media that conf...
Page 48 - Understanding supported media types; The following table lists the types of media you can use.
Understanding supported media types All media support up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This settingmight temporarily use a large amount of hard disk space (400 MB or more) and will print slower.Photo cartridge, if present, further enhances the print quality. The...
Page 49 - Understanding supported media weights and capacities; Setting minimum margins
Media type Input tray andfront and rearmanual feed slots Manual duplex Auto duplex Borderless printing Other greeting cards Brochure papers HP brochure papers Other brochure papers Understanding supported media weights and capacities The following table provides information about the media weights a...
Page 51 - If you are printing cards or envelopes, see; To load media in the input tray; Raise the output tray. If the output tray is extended, close the tray.
Loading media in the input tray This section explains how to load plain paper and standard media sizes and types into the input tray.Following are general guidelines for loading media into trays: ■ If you are printing on thick or photo paper, you can use the rear manual feed slot. See Printing with ...
Page 52 - Lower the output tray to its horizontal position.; Extend the output tray if necessary.
NOTE When 215.9 x 279.4 mm (8.5 x 11 inch) paper is loaded in the input tray, the tray extension will close to the edge of the paper and leave a slight gap between the extensionand the tray. The tray extends further to accommodate larger-sized media. 7 Lower the output tray to its horizontal positio...
Page 53 - Changing print; Printing a document
Using the automatic paper-type sensor The automatic paper-type sensor automatically selects the print settings appropriate for the media inthe printer, particularly when used with HP media. The sensor scans the first page of the loaded media, determines the media type, and selects themost suitable s...
Page 54 - Changing print settings
Changing print settings You can change print settings (such as media size or type) from an application or the printer driver.Changes made from an application take precedence over changes made from the printer driver.However, after the application is closed, the settings return to the defaults config...
Page 58 - Printing with the front or rear manual feed slot; Understanding; Changing the software settings
Printing with the front or rear manual feed slot If you are printing one or just a few photos, envelopes, or sheets of paper, you can use the frontmanual feed slot and leave your regular media in the input tray. The rear manual feed slot uses a straight paper path and is designed for printing single...
Page 59 - Loading the front manual feed slot; Extend the output tray.; button to proceed with printing.
Loading the front manual feed slot NOTE If there are any printouts on the output tray, remove them before using the front manual feed slot. 1 Extend the output tray. 2 Slide the paper guide to the left to its outermost position. 3 Lift the clear plastic flap and insert the media into the narrow open...
Page 60 - Loading the rear manual feed slot
Loading the rear manual feed slot 1 Before you load the paper, adjust the paper guide to the size of paper you are printing byaligning it with the appropriate icon below the rear manual feed slot. 2 Insert a single sheet of paper print-side up into the left side of the rear manual feed slot. The pri...
Page 62 - Printing on custom-sized paper
Printing on custom-sized paper NOTE The paper width must be between 76.2 and 330.2 mm (3 and 13 inches); the paper length must be between 127 and 1,270 mm (5 and 50 inches) You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, a...
Page 63 - Size is
Printing on envelopes NOTE If you are printing one or just a few envelopes, you can use the front manual feed slot. See Printing with the front or rear manual feed slot . Avoid using envelopes that have clasps or windows; have thick, irregular, or curled edges; areshiny or embossed; or are wrinkled,...
Page 64 - Click; File; and then click; Change any other desired print settings and click; Print; Raise the output tray. Press the input tray lock and extend the tray.
c Click File and then click Print . d Change any other desired print settings and click Print . 7 When you have finished printing, remove the remaining media: a Raise the output tray. Press the input tray lock and extend the tray. b Remove the media and reload the desired media into the input tray (...
Page 68 - Guidelines for printing photographs; Best
Printing digital photographs Printing with six-ink color Your printer can print with six-ink color to enhance the quality of printed photographs. Printhigh-quality grayscale photographs by using a black print cartridge and a tri-color print cartridge, orby using a photogray print cartridge and a tri...
Page 69 - To print digital photographs; Understanding digital photography technologies; PhotoREt printing
To print digital photographs 1 Load the photo paper: ● If you are loading a stack of photo paper, see Loading media in the input tray . ● If you are printing one or just a few sheets, you can use the front manual feed slot. If you areprinting on thick paper and desire a straight paper path, you can ...
Page 70 - Printing Exif Print-enhanced photographs; HP Photo Imaging Software
Printing Exif Print-enhanced photographs Exif (Exchangeable Image File Format 2.2) Print is an international digital imaging standard thatsimplifies digital photography and enhances printed photographs. When a photograph is taken withan Exif Print-enabled digital camera, Exif Print captures informat...
Page 74 - Guidelines for printing on both sides of the paper
Printing on both sides (duplexing) This section contains guidelines and procedures for printing on both sides of the media. Guidelines for printing on both sides of the paper ■ Always use media that conforms to the printer specifications. See Understanding specifications for supported media for size...
Page 75 - Performing manual duplexing
Performing manual duplexing You can print on both sides of a sheet of paper by manually turning the paper over and feeding it intothe printer again. For Windows 1 Load the appropriate paper (see Loading media in the input tray ). 2 Open the printer driver (see Printing a document ). 3 Click the Fini...
Page 76 - Performing auto-duplexing; Advantages of using the duplex unit
Performing auto-duplexing You can print on both sides of a sheet of paper automatically when the duplex unit is installed on theprinter (see Installing the optional automatic two-sided printing accessory (duplex unit) ). NOTE The duplex unit is a standard part in the HP Deskjet 9800d, 9803d, and 980...
Page 77 - Load the appropriate paper (see; Open the; Print Both Sides
For Macintosh 1 Load the appropriate paper (see Loading media in the input tray ). 2 Click File , and then click Print . 3 Open the Two-Sided Printing panel. 4 Select Print Both Sides . 5 Select the desired binding orientation by clicking the appropriate icon. 6 Change any other desired print settin...
Page 78 - Printing multiple pages on a single sheet of paper
Printing multiple pages on a single sheet of paper You can print multiple pages of a document on a single sheet of paper. The printer softwareautomatically resizes the document text and images to fit on the printed page. For Windows 1 Load the appropriate paper (see Loading media in the input tray )...
Page 79 - Performing manual booklet printing; Performing automatic booklet printing
Printing booklets Booklet printing automatically arranges and resizes the pages of a document so when the documentis folded into a booklet, the page order is correct. Performing manual booklet printing For Windows 1 Load the appropriate paper (see Loading media in the input tray ). 2 Open the printe...
Page 82 - Printing banners
Printing banners You can print large images and bold, oversized fonts on continuous feeds of paper. Following aresome guidelines for printing banners: ■ Use HP banner paper for great results. ■ Remove any perforated strips from the banner paper before loading it in the input tray. ■ Input tray capac...
Page 84 - Printing iron-on transfers; To print iron-on transfers; Type is
Printing iron-on transfers Following are guidelines for printing iron-on transfers: ■ Use HP iron-on t-shirt transfer paper for great results. ■ When printing a mirror image, the text and pictures are horizontally reversed from what appearson the computer screen. ■ Input tray capacity: up to 20 shee...
Page 85 - To set up the printer
Printing panoramic photos This section contains information about printing panoramic photos that contain borders and photosthat are borderless. Following are guidelines for printing panoramic photos: ■ For high-quality results, use a photo print cartridge in combination with the tri-color print cart...
Page 87 - Delete
Cancelling a print job You can cancel a print job using one of the following methods: ■ Control panel : Press the C ANCEL button. This will clear the job that the printer is currently processing. It does not affect jobs waiting to be processed. ■ Windows : Double-click the printer icon that appears ...
Page 90 - Toolbox overview; The Toolbox is available for Windows only. For Macintosh, see; Start; status area of the Windows taskbar (near the clock), click the; Toolbox
Toolbox overview The Toolbox provides status and maintenance information about your printer. It also provides accessto documentation and online help tools for solving printer problems. NOTE The Toolbox is available for Windows only. For Macintosh, see Using the HP Inkjet Toolbox (Macintosh) . After ...
Page 91 - The; Printer Status; Printing job
Printer Status tab The Printer Status tab displays ink level information for each print cartridge and also printer status. The printer selection drop-down list lets you select the printer you wish to use with the Toolboxutilities. It lists printers that are compatible with the Toolbox. The status wi...
Page 92 - Information tab; Information; HP Instant Support; Alerts
Information tab The Information tab lets you register the printer and display printer hardware information. It also provides access to online troubleshooting through HP Instant Support, as well as information aboutyour printer usage, using the printer, troubleshooting, and contacting HP. Click this ...
Page 93 - Security and privacy; To gain access to HP Instant Support
■ Managing ink and media usage (myPrintMileage) Helps you manage and forecast printer supplies usage. ■ Self diagnostic testing for your device Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant Support ...
Page 94 - myPrintMileage
myPrintMileage myPrintMileage is a service that HP provides to help you keep track of your device usage to help youforecast device usage and plan the purchase of supplies. It consists of two parts: ■ myPrintMileage website ■ myPrintMileage AutoSend, a utility that periodically updates the device usa...
Page 95 - Printer Services tab; and clean your print cartridges, or print a demo page.
Printer Services tab The Printer Services tab provides utilities that help you maintain and test your printer. You can align and clean your print cartridges, or print a demo page. Click this button... To... Align Print Cartridges Align the print cartridges. See Aligning the print cartridges for more...
Page 96 - Displaying the HP Inkjet Toolbox; Viewing the HP Inkjet Toolbox panels
Using the HP Inkjet Toolbox (Macintosh) The HP Inkjet Toolbox contains tools to calibrate the printer, clean the print cartridges, print a testpage, print a configuration page for the printer, and find website support information. Displaying the HP Inkjet Toolbox 1 Double-click the Macintosh HD icon...
Page 98 - Troubleshooting tips and resources; Clearing jams; To reset the printer
Troubleshooting tips and resources ■ For a paper jam problem, see Clearing jams . ■ For paper-feed problems, such as the paper skew, see Resolving paper-feed problems . Some printer problems can be resolved by resetting the printer. To reset the printer 1 Press the P OWER button to turn off the prin...
Page 99 - Pause Printing
General troubleshooting tips Ensure the following: ■ Power light is on and not blinking. When the printer is first turned on, it takes approximately 45seconds to warm up. ■ Make sure the printer is in the Ready state. If lights are on or blinking, see Printer lights reference . ■ No error messages a...
Page 100 - Printing a demo page; Make sure the printer is turned on.; button for a few seconds.
Printing a demo page Printing a demo page without being connected to a computer verifies whether the printer is set upcorrectly. 1 Make sure the printer is turned on. 2 Press and hold the R ESUME button for a few seconds. The printer prints a demo page. 90 6 Troubleshooting
Page 101 - button four times, and then release the; The printer prints a diagnostic page.
Printing a diagnostics page This page is useful to HP Technical Support if you have a printer problem. 1 Make sure the printer is turned on. 2 Press and hold the P OWER button, press the R ESUME button four times, and then release the P OWER button. The printer prints a diagnostic page. NOTE You can...
Page 102 - Resolving printing problems; Printer shuts down unexpectedly
Resolving printing problems Printer shuts down unexpectedly Check power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. See Printer specifications and Declaration of Conformity for voltage requirements. Check printer vents The p...
Page 103 - Check printer setup for network environment; documentation provided by your network vendors.; Check any personal firewall software installed on the computer; Printer does not accept a print cartridge; Print cartridge does not fit the printer; Clean the print cartridge contacts; Complete the print cartridge cleaning procedure. See
Check printer setup for network environment Ensure the correct printer driver and printer driver port are being used. For more information aboutnetwork connections, see Configuring the printer (Windows) , Configuring the printer (Mac OS) , or the documentation provided by your network vendors. Check...
Page 104 - Remove the print cartridge from the printer (see
The printer is rejecting the pen Poor contact between the print cartridges and print cartridge cradles may cause the pen to berejected. When this occurs, try cleaning the electrical contacts on the print cartridges and printcartridge cradles: 1 Remove the print cartridge from the printer (see Instal...
Page 105 - only once. Do not wipe the ink nozzles on the print cartridge.; Printer takes a long time to print; Check the system configuration; Printer; Verify the number of software programs running on the computer; A large file is printing; It is normal for a large file to take a long time to print.
3 Carefully clean the electrical contacts on the print cartridge with a soft, dry, lint-free cloth. CAUTION To prevent damage to the electrical contacts, you should wipe the contacts only once. Do not wipe the ink nozzles on the print cartridge. 4 Reinstall the print cartridge. Printer takes a long ...
Page 106 - Blank page printed; Estimated Ink Level; Something on the page is missing or incorrect
The printer may be in Ink-backup Printing Mode The printer enters Ink-backup Printing Mode when one of the print cartridges is removed. Replace the missing print cartridge with a new one. See Changing print settings . Blank page printed Check for empty print cartridges If you are printing black text...
Page 107 - information by clicking the; Make sure; Print in Grayscale; is not selected in the printer driver.; Placement of the text or graphics is wrong; If you are using a computer running Windows, select; Emulate LaserJet Margins; in the printer
information by clicking the Estimated Ink Level tab.) If the print cartridge is low on ink, replace it (see Installing or replacing the print cartridges ). The print cartridges may need to be cleaned Perform the auto-clean procedure (see Cleaning the print cartridges ). Check color print settings Ma...
Page 109 - Poor quality printouts; Check the print cartridges; Verify the ink levels of the print cartridges; The print cartridges may need to be cleaned
Poor print quality and unexpected printouts This section provides solutions to print quality problems. ● Poor quality printouts ● Meaningless characters print ● Ink is smearing ● Ink is not filling the text or graphics completely ● The print settings may need to be changed ● Output is faded or dull ...
Page 110 - Check the type of media loaded in the printer; Make sure the tray supports the type of media you have loaded. See; Check rollers in the printer; Meaningless characters print; Cancel; Check the cable connections
Check the type of media loaded in the printer ■ Make sure the tray supports the type of media you have loaded. See Understanding specifications for supported media . ■ Make sure you have selected the tray in the printer driver that contains the media you want touse. See Changing print settings . Che...
Page 111 - Ink is smearing; Ink is not filling the text or graphics completely
Ink is smearing Check print settings ■ When you print documents that use much ink, allow more time to dry before handling theprintouts. This is especially true for transparencies. In the printer driver, select the Best print quality. ■ Color documents that have rich, blended colors can wrinkle or sm...
Page 113 - The printer enters; when one of the print cartridges is empty or removed.; The print cartridge contact pads might need cleaning. See
Printout shows bleeding colors Check the print settings Some media type settings (such as Transparency Films and Photo Papers) and print quality settings(such as Best) require more ink than others. Choose different print settings in the printer driver,making sure you select the correct media type. S...
Page 114 - Resolving paper-feed problems; This section provides solutions to common paper-feed problems.; Another paper feed problem is occurring; Media is not supported for the printer or tray; Media is not picked up from input tray; Make sure the tray is inserted properly.; Media is not coming out correctly; Make sure that the tray is not overloaded with paper.
Resolving paper-feed problems This section provides solutions to common paper-feed problems. ● Another paper feed problem is occurring For information on resolving jams, see Clearing jams . Another paper feed problem is occurring Media is not supported for the printer or tray Use only media that is ...
Page 115 - Problems printing an alignment page; Verify the computer requirements; Make sure the computer meets the system requirements. See; Verify installation preliminaries; Problems connecting to a network; After correcting any of the following, run the setup program again.; General network troubleshooting; If you are unable to install the printer software, verify that:
Troubleshooting installation issues This section provides solutions to common installation problems. ● Problems printing an alignment page ● Problems installing software ● Problems connecting to a network Problems printing an alignment page When print cartridges are installed or replaced, the printe...
Page 116 - Problems connecting to a wired network
■ Make sure the printer is installed on the same subnet as the computers that will be using theprinter. ■ If the installation program cannot discover the printer, print the diagnostics page and enter the IPaddress manually in the installation program. See Printing a diagnostics page . ■ Ping the pri...
Page 117 - Tips for avoiding paper jams; Turn off the printer and then unplug it.
Clearing jams Use the following methods to locate and clear a paper jam. For information on how to avoid jams,see Tips for avoiding paper jams . NOTE To prevent jammed paper from tearing off inside the printer, try to grasp jammed paper with both hands and exert even pressure on both sides while pul...
Page 119 - any pages that were jammed in the printer.; Make sure nothing blocks the paper path.
5 Open the top cover. The print cartridge carriage should return to the right side of the printer. Ifthe carriage does not return to the right side, turn off the printer, and then move the carriage tothe right. Pull any jammed paper towards you. CAUTION Do not reach into the printer when the printer...
Page 120 - Resolving photo printing problems
Resolving photo printing problems Also see Poor print quality and unexpected printouts for additional troubleshooting information. ■ Make sure you are printing on the correct side of the media ■ Load media print-side down in the input tray and front manual feed slot. ■ Load media print-side up in th...
Page 121 - Check the print settings; Open the printer driver (see; Streaks appear in a light portion of a printout; Install a photo print cartridge (see; Image is printed at an angle
Resolving borderless printing problems ■ Check the print settings 1 Open the printer driver (see Printing a document ). 2 From the Paper/Quality tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings: ■ Verify that the paper size specified in the driver matches the s...
Page 122 - Resolving banner printing problems; Make sure the paper is loaded correctly; hp banner paper
Resolving banner printing problems ■ Make sure the paper is loaded correctly ■ Unfold and refold the paper when several sheets feed into the printer at once. ■ Make sure the unattached edge of the banner paper stack is on top and facing the printer. ■ Verify that the correct paper for banner printin...
Page 124 - Resolving network printing problems; Jetdirect
Resolving network printing problems If you are using an HP Jetdirect external print server, print its diagnostics page to check theoperation of the print server and to verify network diagnostics settings. Please refer to the Jetdirect Administrator's Guide that comes with the print server. If you ar...
Page 126 - Understanding the printer lights
Understanding the printer lights Printer light indication Explanation and recommended action Left and right print cartridge lights. The left print cartridge light indicates tri-color print cartridgestatus; the right print cartridge light indicates black or photo printcartridge status. The print cart...
Page 132 - Ordering printing supplies through the Toolbox
Ordering printing supplies through the Toolbox The Toolbox lets you order print cartridges directly from your computer. There are threerequirements to use this feature: ■ The Toolbox must be installed on your computer (supported on Windows only). ■ The printer must be connected to your computer usin...
Page 133 - Automatic two-sided printing accessory
Accessories Following is a list of printer accessories and part numbers. Automatic two-sided printing accessory HP automatic two-sided printing accessory C8258A Parallel cable HP IEEE-1284 A-B parallel cable (2 m) C2950A HP IEEE-1284 A-B parallel cable (3 m) C2951A USB cable HP USB A-B (2 m) C6518A ...
Page 134 - Supplies; Following is a list of printer supplies and part numbers.; The availability of printer supplies varies by country/region.; Print cartridges; Inkjet papers
Supplies Following is a list of printer supplies and part numbers. NOTE The availability of printer supplies varies by country/region. Print cartridges Use only the replacement cartridges that have the same cartridge number as the print cartridge youare replacing. See Supported print cartridges . In...
Page 135 - Photo papers
Media Size Quantity Availability Part number 215.9 x 279.4 mm(8.5 x 11 inches) HP PremiumPresentation Paper B 279.4 x 431.8 mm(11 x 17 inches) 100 sheets North America Q6595A HP Photo andProject Paper, Matte A 215.9 x 279.4 mm(8.5 x 11 inches) 50 sheets North America Q5499A Photo papers Media Size Q...
Page 139 - Transparency films
Media Size Quantity Availability Part number HP Premium PlusPhoto 10 x 15 cm(4 x 6 inches) with tab 20 sheets Europe Q1979A HP Premium PlusPhoto 10 x 15 cm(4 x 6 inches) with tab 60 sheets Europe Q1980A HP Premium PlusPhoto 10 x 15 cm(4 x 6 inches) with tab 20 sheets Europe Q2507A HP Premium PlusPho...
Page 140 - Specialty papers
Media Size Quantity Availability Part number HP Premium PlusInkjet TransparencyFilm A4 210 x 297 mm(8.27 x 11.69 inches) 50 sheets Europe C7029A HP Premium PlusInkjet TransparencyFilm A4 210 x 297 mm(8.27 x 11.69 inches) 20 sheets Europe C7031A Specialty papers Media Size Quantity Availability Part ...
Page 141 - Greeting cards
Media Size Quantity Availability Part number 50.8 x 101.6 mm(2 x 4 inches) 215.9 x 279.4 mm(8.5 x 11 inches) HP Shipping Labels , 50.8 x 101.6 mm(2 x 4 inches) A 215.9 x 279.4 mm(8.5 x 11 inches) 100 sheets Europe Q2592A HP Shipping Labels , 84.66 x 101.6 mm(3 1/3 x 4 inches) A 215.9 x 279.4 mm(8.5 ...
Page 143 - Customer support and warranty; Obtaining electronic support
9 Customer support and warranty The information in this section suggests solutions to common problems. If your printer is notoperating properly and the suggestions in this guide do not solve your problem, try using one of thefollowing support services to obtain assistance. ● Obtaining electronic sup...
Page 144 - Web; Using the
Obtaining electronic support You can obtain support from HP from the following electronic sources: ■ Web Visit the printer website on hp.com for the latest software, product, operating system, andsupport information: http://www.hp.com/support/dj9800 . ■ Toolbox (Windows) The Toolbox provides easy, s...
Page 145 - To access HP Instant Support, open the Toolbox and click; on the; always access it from the Toolbox.
HP Instant Support HP Instant Support is a web-based tool that provides product-specific services, troubleshooting tips,and information about your printer's ink and media usage. You must have an Internet connection touse HP Instant Support. To access HP Instant Support, open the Toolbox and click HP...
Page 146 - HP Telephone Support; Before you call; Properties; Telephone support numbers
HP Telephone Support During the warranty period, you may obtain assistance from the HP Customer Care Center. ■ Before you call ■ Telephone support numbers Before you call To assist our Customer Care Center representatives to serve you better, prepare the followinginformation before calling. 1 Print ...
Page 151 - Hewlett-Packard Limited Warranty Statement; *For more detailed warranty information, see; Extent of Limited Warranty; Improper maintenance or modification
Hewlett-Packard Limited Warranty Statement HP product Duration of Limited Warranty Software 90 days Accessories 90 days Print cartridges* Until the HP print cartridge has been depleted of HP ink, oruntil the “end of warranty” date printed on the HP printcartridge, whichever occurs first. Printer per...
Page 154 - Printer specifications
Printer specifications Print Method Drop-on-demand thermal inkjet printing Print Speed*Plain Paper(Letter/A4) FastDraft FastNormal Normal Best Black Text 30 ppm 8.7 ppm 8.0 ppm 0.6 ppm Color Text 20 ppm 7.5 ppm 6.0 ppm 1.5 ppm Full Page Color 8.0 ppm 2.5 ppm 1.9 ppm 0.5 ppm Photo Paper,bordered, 4 i...
Page 161 - 1 Regulatory information; FCC statement
11 Regulatory information ● FCC statement ● Miscellaneous regulatory information 151
Page 162 - Shielded cables; Reorient or relocate the receiving antenna.
FCC statement The U.S. Federal Communications Commission (in 47 cfr 15.105) has specified that the followingnotices be brought to the attention of users of this product. This device complies with part 15 of the FCC rules. Operation is subject to the following twoconditions: (1) This device may not c...
Page 163 - Power cord statement; Reduction and elimination; Paper use; Power consumption
Miscellaneous regulatory information Power cord statement The power cord cannot be repaired. If it is defective, it should be discarded or returned to the supplier. LEDs classification Environmental sustainability program Hewlett-Packard is committed to providing quality products in an environmental...
Page 164 - Hazardous materials; Lead in the solder; Material safety data sheets; Design for recycling has been incorporated into this printer:; Printer packaging; For more information, see
STAR®, which is a voluntary program to encourage the development of energy-efficient officeproducts. ENERGY STAR® is a U.S. registered service mark owned by the U.S. government. As an ENERGYSTAR® Partner, Hewlett-Packard Company has determined this product meets ENERGY STAR®guidelines for energy eff...
Page 167 - See
Index Symbols/Numerics 4800 x 1200 optimized dpi 58, 59, 61 A accessories ordering information 121warranty 141 automatic paper-type sensor 43automatic two-sided printing accessory advantages of using 66installing 22troubleshooting 113using 66 B banners, printing 72black or photo print cartridge ligh...