HP HP 9250C - Manual

List of figures Figure 1-1 Control-panel layout .......................................................................................................................... 8Figure 4-1 Scanner assembly electrical structure ..................................................................................

1 Device information Chapter contents ● Device information ● Features ● Software features ● Device parts ● Use the control panel ● Device software ● Paper handling ENWW Chapter contents 1

Device information The HP Digital Sender 9250c converts black-and-white and color documents, drawings, andphotographs into an electronic form and then distributes them directly to several kinds of destinations.You can also install the included HP Digital Sending Software (HP DSS) program to use adva...

Features The digital sender includes the following features: ● Digital sending —Send scanned files to e-mail addresses and network folders. Advanced digital- sending functions are carried out by the HP Digital Sending Software (HP DSS), which is includedwith the device. ● ADF (automatic document fee...

Software features The HP DSS program supports the digital sender by providing the following features: ● Send to e-mail —Scan a document and send it to one or more e-mail recipients in the form of a .PDF, .JPEG, .TIFF, or .MTIFF file. ● Send to secondary (secure) e-mail —Send a document by using a se...

Device parts Before using the digital sender, familiarize yourself with its parts. 5 6 3 4 2 1 1 Control panel 2 Jam release button 3 Output bin 4 ADF input bin 5 Keyboard (pull to open) 6 On/off switch 7 ADF cable 8 Control-panel cable 9 10/100Base-T network port 10 EIO slot 11 USB host port (for t...

Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttonsand numeric keypad to control jobs and the device status. The LEDs indicate overall device status. Control-panel layout The control panel includes a touchscreen graphical displa...

Device software Digital-sender software To take advantage of advanced digital-sender features such as scanning with OCR or sending to aworkflow, you can install the HP Digital Sending Software Version 4.0 (HP DSS) that is provided on aCD-ROM with the device. This software runs as a service on a netw...

Paper handling The HP Digital Sender 9250c supports the following standard media sizes: ● Letter: 215.9 x 279 mm (8.5 x 11 inches) ● Executive: 190 x 254 mm (7.5 x 10 inches) ● A4: 210 x 297 mm (8.3 x 11.7 inches) ● A5: 148 x 210 mm (5.83 x 8.27 inches) ● B5: 176 x 250 mm (6.9 x 9.8 inches) ● Legal ...

2 Installation and configuration Chapter contents ● Prepare the site ● System requirements ● Unpack the device ENWW Chapter contents 13

Unpack the device Remove all shipping bags, tape, and packing material. 1 2 4 3 5 6 1 Getting started guide (use the getting started guide for installation) 2 Digital sender documentation and HP DSS optional software 3 Digital sender 4 Control-panel overlays (if included) 5 Power cord 6 Calibration ...

3 Maintenance Chapter contents ● Replace supplies and parts ● Clean the device ENWW Chapter contents 17

Replace supplies and parts Replace the mylar sheet If you start to see vertical streaks on the scanned images, you might need to replace the mylar sheet atthe base of the ADF. The device ships with an envelope containing three extra mylar sheets andinstallation instructions. The envelope is in a poc...

Replace the ADF Maintenance Kit The device notifies you when it is time to replace the ADF Maintenance Kit by showing a message onthe control-panel display. You can view the remaining life of the Maintenance Kit at any time by pressingthe Supplies Status button on the control panel or visiting the E...

Clean the device During the scanning process, paper and dust particles can accumulate inside the device. Over time,this buildup can cause problems, such as specks on scanned documents. Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the d...

Clean the ADF rollers You should clean the rollers in the ADF if you are experiencing misfeeds or if your originals show marksas they exit the ADF. CAUTION: Cleaning the rollers too frequently could introduce dust into the device. 1. Open the scanner lid. 2. Locate the rollers near the vinyl calibra...

4 Theory of operation Chapter contents ● Basic operation ● Formatter system ● Engine control system ● Flatbed unit and ADF system ENWW Chapter contents 25

Formatter system The formatter is responsible for the following procedures: ● Controlling Sleep mode ● Receiving and processing scan data ● Monitoring control-panel functions and relaying digital-sender status information (through thecontrol panel and the network) ● Developing and coordinating data ...

Memory The formatter system contains the digital sender memory, which is divided into several components.This section describes each memory component. NOTE: If the digital sender encounters a problem when managing available memory, a clearable warning message appears on the control panel. ● Hard-dis...

Flatbed unit and ADF system Electrical system The scanner-assembly electrical system consists of the following components: ● The charged-coupled device (CCD) PCA (optical assembly) ● The inverter ● The scanner controller board ● The ADF intermediate board Figure 4-1 Scanner assembly electrical struc...

Motors and fans The scanner assembly has three motors and three fans. The motors are stepping motors, which drivethe components inside the scanner assembly. The fans cool various motors and components in thesystem. Name Purpose Type Rotation Failure detection Scanner motor (flatbedmotor) Drives the ...

ADF feed system The ADF has built-in duplexing capability for scanning two-sided documents. Pages from the originaldocument enter the ADF from the ADF input tray. A separation roller and separation pad work togetherto separate the top sheet from the stack. The page passes through a set of registrati...

Jam detection When the sensors inside the ADF detect a jam, the feed and read motors immediately stop. A signal issent to the scanner controller board, which notifies the formatter. An error message appears on thecontrol-panel display. To clear a jam, open the jam-access cover and remove the media. ...

5 Removal and replacement This chapter contains information about the following topics: ● Removal and replacement strategy ● User-replaceable parts ● External components and covers ● Internal components ENWW 35

Removal and replacement strategy This chapter describes how to remove, replace, and reassemble the major assemblies of the digitalsender. Replacement is generally the reverse of removal. WARNING! Unplug the power cord from the power outlet (at the wall receptacle) before attempting to service the di...

After completing service ● Reconnect all cables to the product. ● Replace all of the accessories. ● Verify that the most recent firmware is installed. See Upgrade the firmware on page 148 . Screws that are used in the digital sender This table describes the screws that are used in the digital sender...

User-replaceable parts ● Separation pad ● Pickup-roller cover ● Pickup roller assembly ● Mylar-holder assembly ● ADF mylar shield ● Control panel ● Control-panel overlays ● Formatter assemblies ● Hinge flaps ● Paper input tray 38 Chapter 5 Removal and replacement ENWW

Separation pad 1. Open the ADF top cover. 1 2 Figure 5-1 Removing the separation pad (1 of 3) 2. Raise the separation pad frame assembly. Figure 5-2 Removing the separation pad (2 of 3) ENWW User-replaceable parts 39

Pickup roller assembly 1. Open the ADF top cover. 1 2 Figure 5-7 Removing the pickup roller assembly (1 of 3) 2. Open the pickup-roller cover by pressing the locking tab and rotating the top of the assembly awayfrom the ADF. Figure 5-8 Removing the pickup roller assembly (2 of 3) 3. Pull the left si...

Mylar-holder assembly 1. Open the ADF/scanner assembly and release the locking tabs on the mylar-holder assembly. Figure 5-10 Removing the mylar-holder assembly (1 of 3) The mylar-holder assembly should drop open. Figure 5-11 Removing the mylar-holder assembly (2 of 3) 44 Chapter 5 Removal and repla...

ADF mylar shield 1. Remove the mylar-holder assembly. See Mylar-holder assembly on page 44 . 2. Carefully unhook the mylar shield from the four tabs on the mylar-holder assembly, and thenremove and discard the mylar shield. Figure 5-13 Replacing the ADF mylar shield (4 of 7) 3. Use a dry cloth to cl...

Control-panel overlays Use a small flatblade screwdriver to release the two control-panel overlays. Figure 5-17 Removing the control-panel overlays 48 Chapter 5 Removal and replacement ENWW

Formatter assemblies Formatter cage Unscrew the thumb screws at the back of the device and use them to pull the formatter cage out of theunit. Figure 5-18 Removing the formatter cage ENWW User-replaceable parts 49

Hard-disk drive cables WARNING! The product contains components that are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation. If an ESD-protectedworkstation is not available, discharge body static by grasping the device chassis before touchingan ES...

Memory DIMM 1. Push down on the two tabs (callout 1) to release the memory DIMM. 1 Figure 5-23 Removing the memory DIMM 2. Lift the DIMM out of the formatter. 52 Chapter 5 Removal and replacement ENWW

Hinge flaps Slide a small flat blade screwdriver between the hinge flaps (callout 1) and their housing and then gentlypry the flaps away from the device. Figure 5-24 Removing the hinge flaps ENWW User-replaceable parts 53

Paper input tray 1. Open the ADF top cover. 1 2 Figure 5-25 Removing the pickup-roller cover (1 of 2) 2. Pull the hinge out of its hole on the left side of the paper input tray, and then slide the tray towardthe left side of the device to remove the tray. Figure 5-26 Removing the paper input tray (2...

External components and covers ● Keyboard ● Control-panel lower cover ● Control-panel upper cover ● Control-panel cover assembly ● External control-panel cable ● Output bin base cover or output bin extender ● Output bin paper lever ● ADF right cover ● ADF right-corner cover ● ADF left cover ● ADF le...

Keyboard 1. Pull out the keyboard tray. 2. Use a small flat blade screwdriver to slide four tabs (callout 1) toward the keys. 1 Figure 5-27 Removing the keyboard (1 of 3) 3. Use the screwdriver to lift the keyboard slightly, and then slowly rotate the keyboard away from thetray. Figure 5-28 Removing...

Control-panel lower cover 1. Remove the control panel. See Control panel on page 47 . 2. Remove four screws (callout 1). 1 Figure 5-30 Removing the control-panel lower cover 3. Remove the control-panel lower cover. 58 Chapter 5 Removal and replacement ENWW

Control-panel upper cover 1. Remove the following items: ● Control panel. See Control panel on page 47 . ● Control-panel lower cover. See Control-panel lower cover on page 58 . 2. Remove five screws (callout 1) in the back of the control panel, and pull two plastic tabs (callout 2)toward you to rele...

Control-panel cover assembly 1. Remove the control panel. See Control panel on page 47 . 2. Remove three screws (callout 1). 1 Figure 5-32 Removing the control-panel cover assembly (1 of 6) 3. Slide the rear control-panel cover past the latches and remove the cover. 4. Remove two screws (callout 2)....

External control-panel cable 1. Perform steps 1 through 3 of removing the control panel cover assembly. See Control-panel cover assembly on page 60 . 2. Remove two screws (callout 1). 1 Figure 5-38 Removing the external control-panel cable 3. Perform steps 7 through 9 of removing the control panel c...

Output bin base cover or output bin extender 1. Remove the mylar replacement kit (envelope). 2. Gently peel back the white scan background far enough to uncover four screws (callout 1). NOTE: The foam backing should not tear if the white scan background is peeled back gently. 3. Remove four screws (...

Output bin paper lever 1. Remove the output bin base cover or the output bin extender. See Output bin base cover or output bin extender on page 64 . 2. Remove the output bin paper lever. Figure 5-40 Removing the output bin paper lever ENWW External components and covers 65

ADF right cover 1. Open the ADF top cover. 1 2 Figure 5-41 Removing the ADF right cover (1 of 3) 2. Remove the paper input tray. See Paper input tray on page 54 . 3. Remove one screw (callout 1). 1 Figure 5-42 Removing the ADF right cover (2 of 3) 66 Chapter 5 Removal and replacement ENWW

ADF right-corner cover 1. Remove the ADF right cover. See ADF right cover on page 66 . 2. Release two tabs (callout 1). 1 Figure 5-44 Removing the ADF right-corner cover 3. Remove the ADF right-corner cover. 68 Chapter 5 Removal and replacement ENWW

ADF left cover 1. Open the ADF top cover. 1 2 Figure 5-45 Removing the ADF left cover (1 of 3) 2. Remove one screw (callout 1) and release the arm (callout 2). 2 1 Figure 5-46 Removing the ADF left cover (2 of 3) ENWW External components and covers 69

ADF left-corner cover 1. Remove the ADF left cover. See ADF left cover on page 69 . 2. Release two tabs (callout 1). 1 Figure 5-48 Removing the ADF left-corner cover 3. Remove the ADF left-corner cover. ENWW External components and covers 71

ADF rear cover 1. Remove the following covers: ● Control panel cover assembly. See Control-panel cover assembly on page 60 . ● ADF right cover. See ADF right cover on page 66 . ● ADF left cover. See ADF left cover on page 69 . 2. Remove three screws (callout 1). 1 Figure 5-49 Removing the ADF rear c...

Scanner right cover 1. Remove three screws (callout 1). 1 Figure 5-50 Removing the scanner right cover 2. Remove the scanner right cover. ENWW External components and covers 73

Scanner left cover 1. Remove three screws (callout 1). 1 Figure 5-51 Removing the scanner left cover 2. Remove the scanner left cover. 74 Chapter 5 Removal and replacement ENWW

Scanner front cover 1. Remove the following covers: ● Scanner right cover. See Scanner right cover on page 73 . ● Scanner left cover. See Scanner left cover on page 74 . 2. Remove three screws (callout 1). 1 Figure 5-52 Removing the scanner front cover 3. Remove the scanner front cover. ENWW Externa...

Scanner rear cover 1. Remove one screw (callout 1). 1 Figure 5-53 Removing the scanner rear cover 2. Remove the scanner rear cover by firmly pulling the cover toward you and slightly to the left. Slidethe scanner rear cover slightly left to clear the ridge on the right side. 76 Chapter 5 Removal and...

Right hinge cover 1. Remove the scanner rear cover. See Scanner rear cover on page 76 . 2. Remove two screws (callout 1). 1 Figure 5-54 Removing the right hinge cover 3. Remove the right hinge cover. ENWW External components and covers 77

Left hinge cover 1. Remove the scanner rear cover. See Scanner rear cover on page 76 . 2. Remove two screws (callout 1). 1 Figure 5-55 Removing the left hinge cover 3. Remove the left hinge cover. 78 Chapter 5 Removal and replacement ENWW

Upper hinge cover Firmly pry off the upper hinge cover (callout 1). 1 Figure 5-56 Removing the upper hinge cover ENWW External components and covers 79

Internal components ● ADF assembly ● ADF jam access latch ● Right hinge guide ● Left hinge guide ● Damper cover, left damper spring, right damper spring, or damper base cover ● White mylar backing or white mylar backing spring ● Fan filter ● ADF cable ● Separation pad case ● Clear plastic paper guid...

ADF assembly 1. Remove the scanner rear cover. See Scanner rear cover on page 76 . 2. Remove one screw (callout 1) from the metal cable-retaining bracket, and then remove the bracket. 1 Figure 5-57 Removing the ADF assembly (1 of 3) 3. Unclip three wire clips (callout 2) and release the wires. 2 Fig...

ADF jam access latch 1. Remove the following covers: ● Control panel cover assembly. See Control-panel cover assembly on page 60 . ● ADF right cover. See ADF right cover on page 66 . ● ADF left cover. See ADF left cover on page 69 . ● ADF rear cover. See ADF rear cover on page 72 . 2. Using your fin...

Right hinge guide 1. Remove the following covers: ● ADF rear cover. See ADF rear cover on page 72 . ● Right hinge cover. See Right hinge cover on page 77 . 2. Remove five screws (callout 1). 1 Figure 5-61 Removing the right hinge guide 3. Lift the ADF up to release the right hinge guide. 84 Chapter ...

Left hinge guide 1. Remove the following covers: ● ADF rear cover. See ADF rear cover on page 72 . ● Left hinge cover. See Left hinge cover on page 78 . 2. Remove five screws (callout 1). 1 Figure 5-62 Removing the left hinge guide 3. Pull down on the left hinge guide to remove it. ENWW Internal com...

Damper cover, left damper spring, right damper spring, or damper base cover 1. Remove the ADF right cover, or the ADF left cover, or both covers, depending on the removalobjective. See ADF right cover on page 66 or ADF left cover on page 69 . 2. Remove two screws (callout 1). 1 Figure 5-63 Removing ...

White mylar backing or white mylar backing spring 1. Open the ADF top cover. 1 2 Figure 5-64 Removing the white mylar backing or white mylar backing spring (1 of 2) 2. Open the mylar holder assembly. 3. Push in the tab on the left side of the white mylar backing (callout 1). 1 Figure 5-65 Removing t...

Fan filter 1. Remove the scanner right cover. See Scanner right cover on page 73 . 2. Remove the plastic guide. Figure 5-66 Removing the fan filter 3. Remove the fan filter. 88 Chapter 5 Removal and replacement ENWW

ADF cable 1. Remove the scanner rear cover. See Scanner rear cover on page 76 . 2. Remove one screw (callout 1) from the metal cable retaining bracket and then remove the bracket. 1 Figure 5-67 Removing the ADF cable (1 of 5) 3. Unclip three wire clips (callout 2) and release the wires. 2 Figure 5-6...

Separation pad case 1. Remove the following items: ● Paper input tray. See Paper input tray on page 54 . ● ADF left cover. See ADF left cover on page 69 . 2. Remove one screw (callout 1). 1 Figure 5-72 Removing the separation pad case 3. Slide the separation pad case to the right and lift up its lef...

Clear plastic paper guide 1. Open the ADF top cover. 1 2 Figure 5-73 Removing the clear plastic paper guide (1 of 2) 2. Peal back the clear plastic paper guide to remove it. Figure 5-74 Removing the clear plastic paper guide (2 of 2) ENWW Internal components 93

White scan background 1. Open the ADF cover. 2. Remove the mylar replacement kit (envelope). 3. Gently peel off the white scan background. NOTE: The foam backing should not tear if the white scan background is peeled back gently. Figure 5-75 Removing the white scan background 94 Chapter 5 Removal an...

Scanner controller board 1. Remove the scanner right cover. See Scanner right cover on page 73 . 2. Disconnect seven cable connectors (callout 1) and two ribbon cables (callout 2). 1 2 Figure 5-76 Removing the scanner controller board (1 of 2) 3. Remove one grounding screw and wire (callout 3) and f...

Flatbed scanner assembly 1. Remove the following items: ● ADF assembly. See ADF assembly on page 81 . ● Scanner right cover. See Scanner right cover on page 73 . ● Scanner left cover. See Scanner left cover on page 74 . ● Scanner front cover. See Scanner front cover on page 75 . ● Right hinge cover....

Power supply 1. Remove the flatbed scanner assembly. See Flatbed scanner assembly on page 96 . 2. Remove three screws (callout 1) from the upper ribbon guide, slide the ribbon cable off of the guide,and then lift the guide out of the device. 1 Figure 5-82 Removing the power supply (1 of 6) 3. Discon...

Keyboard cable 1. Remove the following items: ● Keyboard. See Keyboard on page 56 . ● Flatbed scanner assembly. See Flatbed scanner assembly on page 96 . 2. Remove three screws (callout 1) from the upper ribbon guide. The ribbon cable will slide out whenthe screws are removed. 1 Figure 5-87 Removing...

Power-switch assembly 1. Remove the following items: ● Flatbed-unit assembly. See Flatbed scanner assembly on page 96 . ● Lower flatbed ribbon guide. See Power supply on page 99 (Step 4). ● Right keyboard tray guide. See Power supply on page 99 (Step 7). 2. Remove three screws (callout 1). 1 Figure ...

Scanner base fan 1. Remove the following items: ● Flatbed unit. See Flatbed scanner assembly on page 96 . ● Upper flatbed ribbon guide. See Power supply on page 99 (steps 2 and 3). 2. Disconnect the cable (callout 1) from the right side of the interconnect board. 1 Figure 5-93 Removing the scanner b...

Power plug 1. Remove the flatbed unit. See Flatbed scanner assembly on page 96 . 2. Remove one grounding screw and wire (callout 1), unclip four wire clips (callout 2), and disconnectone connector (callout 3). NOTE: You might have to cut a zip tie in order to release the wires. 1 2 3 Figure 5-95 Rem...

SCB cable 1. Remove the flatbed unit. See Flatbed scanner assembly on page 96 . 2. Use needle-nose pliers to remove two connectors (callout 1). Unclip three wire clips (callout 2) andremove one grounding screw and wire (callout 3). 1 2 3 Figure 5-97 Removing the SCB cable 3. Remove the SCB cable. EN...

Internal control-panel cable 1. Remove the following items: ● Flatbed unit. See Flatbed scanner assembly on page 96 . ● Upper flatbed ribbon guide. See Power supply on page 99 (steps 2 and 3). 2. Use needle-nose pliers to disconnect one connector (callout 1) and unclip three wire clips(callout 2). 3...

6 Troubleshooting In order to use the information in this chapter, you should have a basic understanding of the scanningand digital-sending processes. Explanations of each mechanical assembly, the device systems, andthe basic theory of operation are contained in chapter 4 of this manual. Do not perf...

Troubleshooting process When the digital sender malfunctions or encounters an unexpected situation, information on the controlpanel alerts you to the situation. This section contains an initial troubleshooting checklist that helps toeliminate many possible causes of the problem. The remainder of the...

Power-on checks The basic digital-sender functions should start up as soon as the digital sender is plugged into anelectrical outlet in a wall receptacle and the power switch is pushed to the on position. If the digital sender does not start, use the information in this section to isolate and solve ...

Control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operationand require no i...

Operational issues Use the troubleshooting instructions in the following table to deal with some basic digital senderoperational issues. Problem Action to take The digital sender is not working. ● Make sure that the power cord is securely connected tothe device and that it is plugged into the electr...

LEDs Three LEDs on the formatter indicate that the digital sender is functioning correctly. 1 2 Figure 6-1 Digital-sender LEDs 1. HP Jetdirect LEDs (“link” LEDs) 2. Formatter “heartbeat” LED HP Jetdirect LEDs The embedded HP Jetdirect server has two LEDs, one for each possible link speed. When an LE...

Clear jams If a jam message appears on the control-panel display, follow these instructions to clear jams in thedigital-sender ADF. 1. Press the release button to open the ADF cover. 2. Remove any jammed media from this area. Make sure that you have removed all of the pieces oftorn media. 3. Close t...

Solve repeated jams Try the following methods to solve repeated jams in the digital sender: ● Adjust the guides so that they are snug against the stack but do not bend the stack. ● The maximum number of pages the ADF can hold is 50 or fewer, depending on the type of mediathat is being loaded. ● The ...

Calibrate the scanner NOTE: Calibrate the scanner when the ADF is removed or replaced. Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADFand flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read theposition of t...

e. Print the second pass (second copy of the file). The final calibration target must look like thefollowing figure. Figure 6-2 Scanner calibration target CAUTION: If the calibration target does not look like the figure shown here, the calibration process will fail and the quality of the digital-sen...

Calibrating the control panel Use the following procedure to calibrate the control panel 1. Hold down the number (#) key and the C key while turning on the power. # C 1 2. Use non-scratching stylus to precisely touch the upper-left calibration point. 2 ENWW Calibrate the scanner 131

Resolve e-mail problems During the configuration of the HP DSS program, you must locate the SMTP server and LDAP serveron your network and test them to make sure that they are functional. On most standard networks, usingthe Find Servers and Test buttons in the HP MFP DSS Configuration Utility will s...

Resolve network-connectivity problems Embedded LAN troubleshooting Although networking is integrated, the embedded LAN has additional features to assist introubleshooting. These include the following features: ● The ability to turn on and turn off the embedded networking ● An internal diagnostic to ...

The View Ping Results menu indicates whether a ping test is in progress. If a ping test is in progress, then the user can select a menu item to refresh the ping results. The results are not dynamically updatedin most cases. To enable or disable the LAN 1. Turn off the digital sender. 2. Turn on the ...

13. Turn on the digital sender. 14. Restore the network configuration (if necessary). If the test succeeds, the problem has not been diagnosed. If the test fails, the problem might be anetwork-firmware issue. Perform a standard Jetdirect-firmware-troubleshooting procedure, and disableall of the unus...

Verifying communication over the network If the HP Jetdirect configuration page shows an IP address for the digital sender, use this procedure toverify that the digital sender is communicating with other devices on the network. To verify communication over the network 1. On a computer open a command...

Service-mode functions The following routines are available for resetting the digital sender. Cold reset A cold reset resets the values of permanent storage variables to factory default. Often this is necessaryfor clearing the HP MFP Digital Sending Server IP address. The following items are cleared...

● Event-log data ● Service ID NOTE: Make a note of the digital sender configuration information before performing an NVRAM initialization. Some configuration information will be lost. To perform a partial NVRAM initialization 1. Turn off the digital sender. 2. Turn on the digital sender. 3. Immediat...

Service menu The following items are available on the control-panel Service menu. The PIN code for access to the Service menu is 03925007 . ● Clear Event Log ● Document Feeder Kit Count ● Document Feeder Kit Interval ● ADF Count ● Flatbed Count ● ADF Simplex Count ● ADF Duplex Count ● Send Scan Coun...

Troubleshooting tools Embedded Web server The digital sender is equipped with an embedded Web server (EWS), which provides access toinformation about digital sending and network activities. When a Web server is "embedded," it resideson a hardware device (such as a digital sender) in the firm...

● Device Information page - Use this page to change the device name, asset number, and company contact information. ● Language page - Use this page to specify the language that the EWS Web pages use. ● Date and Time page - Use this page to set the correct date and time for the device. ● Wake Time pa...

Diagnostic tools Diagnostic tests can be run from the control panel to validate the hardware operation. Scanner tests The following diagnostic tests are available for the scanner. They can be found in the Troubleshooting menu on the control panel. ● Lower lamp: This test turns on the lamp and a “Low...

Upgrade the firmware The HP 9250C Digital Sender features remote firmware update (RFU) capability. Use the following stepsfor remotely upgrading digital-sender firmware. These steps are explained in more detail in the followingsections. 1. Determine the current level of firmware installed on the dev...

Troubleshooting diagrams Digital-sender wiring diagram Scanning Lamp Optical Head Assembly ADF Fan Jam Release Cover Open Sensor ADF Empty Sensor Registration Sensor Bin Full Sensor Read Sensor Exit Sensor Paper Present LED Duplex Solenoid ADF Feed Motor Read Motor Home Position Sensor Top Cover Ope...

Scanner controller board diagram Not used Optical head assembly Power supply Scanner fan Inverter PCA Flatbed motor To ADF Cover closed switch/home position sensor Formatter PCA Scanner/Controller PCA CN103 CN105 CN106 CN107 CN108 CN109 CN102 CN101 CN104 To ADF feedand read motors Figure 6-4 Scanner...

Parts used in troubleshooting The following illustrations show the locations of parts that have been mentioned in the troubleshootingprocedures. 1 2 3 4 5 Figure 6-5 ADF troubleshooting parts 1. ADF pickup roller 2. ADF empty sensor flag 3. Registration sensor flag 4. Separation pad 5. ADF separatio...

7 Parts and diagrams This chapter contains information about the following topics: ● Ordering parts and supplies ● How to use the parts diagrams and lists ● Screws that are used in the digital sender ● Related documentation and software ● Customer-replaceable components ● ADF components ● Scanner an...

Ordering parts and supplies All standard part numbers that are listed in this chapter can be ordered from the HP Customer Servicesand Support Organization. To search for HP product parts by using the HP product name, the modelnumber, or the part number, go to www.partsurfer.hp.com . You can also cho...

ADF components Figure 7-6 ADF Assembly 170 Chapter 7 Parts and diagrams ENWW

Scanner and bottom assemblies 1 5 6 7 8 2 3 4 Figure 7-14 Scanner assembly 186 Chapter 7 Parts and diagrams ENWW

A Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP 9250C Digital Sender One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materialsand workmanship after the date ...

(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OROTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental orconsequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CO...

Hewlett-Packard limited warranty statement for software HP PRODUCT HP MFP DIGITAL SENDING SOFTWARE v. 4.0 DURATION OF WARRANTY 90 days 1. HP warrants to you that the HP SOFTWARE PRODUCT will not fail to execute its programminginstructions for 90 days after the date of purchase due to defects in mate...

Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of theseprograms will vary depending upon your location. HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support ne...

B Specifications ● Physical specifications ● Electrical specifications ● Power consumption specifications ● Environmental specifications ● Acoustic emissions ENWW 219

Physical specifications Table B-1 Physical specifications Height Depth Width Weight 340.26 mm (13.40 inches) 571.82 mm (22.51 inches) 452.62 mm (17.82 inches) 23.09 kg (50.7 lbs) Electrical specifications Table B-2 Electrical specifications Power requirements 100-240V (±10%) 50/60 Hz (±2 Hz) Minimum...

Environmental specifications Table B-4 Environmental specifications 1 Recommended Operating Storage Temperature 20° to 27°C (68° to 81°F) 0° to 40°C (32° to 104°F) -30° to 60°C (-22° to 140°F) Relative humidity 20% to 70% 15% to 80% 15% to 85% 1 Values are subject to change. See www.hp.com/support/9...

C Regulatory information ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity ● Country-/region-specific safety statements ENWW 223

Environmental Product Stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally soundmanner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product gene...

Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Singapore Pte Ltd Manufacturer's Address: Imaging and Printing Manufacturing Operations,60 Alexandra Terrace, #07-01, The Comtech, Singapore, 118502 declares, that the ...

Country-/region-specific safety statements Canadian DOC regulations Complies with Canadian EMC Class B requirements. « Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». » VCCI statement (Japan) EMI statement (Korea) 228 Appendix C Regulatory information ENWW

Index A acoustic emissions 221ADF assembly, removing 81blank pages, troubleshooting 122 cable, removing 89diagnostics 146feed system operations 32input tray, replacing 54jam access latch, removing 83 jam detection operations 33jams, frequent 128left corner cover, removing 71left cover, removing 69lo...