Page 3 - Contents
Contents 3 Contents Operations ................................................................................................................................... 6 Power up the server ......................................................................................................................
Page 6 - Operations; Power up the server
Operations 6 Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Sta...
Page 8 - Setup; Optional installation services; Temperature requirements
Setup 8 Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a s...
Page 9 - Electrical grounding requirements; Installing hardware options
Setup 9 (code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option. WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not ove...
Page 11 - Hardware options installation; Introduction; Preventing electrostatic discharge
Hardware options installation 11 Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury fr...
Page 12 - Removal and replacement tools
Hardware options installation 12 Removal and replacement tools In performing any hardware configuration procedures, you might need the following items: • System screwdriver (secured to the front panel door) All hardware screws used in the server can be removed or fastened by using the system screwdr...
Page 13 - HP MicroServer Remote Access Card
Hardware options installation 13 IMPORTANT: Before removing any serviceable parts, determine whether the part is hot plug or non-hot plug. If the device is non-hot plug, you must power down the server. Non-hot plug devices in the server include the processor, all boards, memory modules, fan, expansi...
Page 14 - SATA drive options
Hardware options installation 14 The password is encrypted and stored in flash memory. If you update the firmware, all data, passwords and configurations are reset to default. The MicroServer Remote Access Card supports following character categories: • Uppercase letters: A, B, C • Lowercase letters...
Page 16 - Optical disc drive
Hardware options installation 16 b. Close the ejector lever to secure the drive. 8. Close the panel door. 9. Use the HP ProLiant MicroServer key to lock the panel door. Optical disc drive For more information about product features, specifications, options, configurations, and compatibility, see the...
Page 20 - RDX drive option
Hardware options installation 20 12. Use the HP ProLiant MicroServer key to lock the panel door. RDX drive option For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP Product Bulletin website
Page 24 - Memory options; Memory subsystem architecture
Hardware options installation 24 13. Use the HP ProLiant MicroServer key to lock the panel door. Memory options The memory subsystem in this server can support DIMM and UDIMM. Both types are referred to as DIMMs when the information applies to both types. When specified as UDIMM, the information app...
Page 25 - UDIMM maximum memory configurations; Installing DIMMs
Hardware options installation 25 Single-rank and dual-rank DIMMs DIMM configuration requirements are based on these classifications: • Single-rank DIMM—One set of memory chips that is accessed while writing to or reading from the memory. • Dual-rank DIMM—Two single-rank DIMMs on the same module, wit...
Page 27 - HP Trusted Platform Module option
Hardware options installation 27 c. Lock the holding clicks to secure the memory module in place. 7. Close the panel door. 8. Use the HP ProLiant MicroServer key to lock the panel door. HP Trusted Platform Module option For more information about product features, specifications, options, configurat...
Page 28 - Installing the Trusted Platform Module board
Hardware options installation 28 • Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system board. • When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption technology. For security reasons, only the customer can enabl...
Page 29 - Retaining the recovery key/password
Hardware options installation 29 5. Install the TPM board. Press down on the connector to seat the board. 6. Install the TPM security rivet by pressing the rivet firmly into the system board. 7. Close the panel door. 8. Power up the server (on page 6 ). Retaining the recovery key/password The recove...
Page 30 - Enabling the Trusted Platform Module
Hardware options installation 30 • Do not save the recovery key/password on the encrypted hard drive. Enabling the Trusted Platform Module Press the F10 key to access BIOS Setup. See the BIOS setup information for the specific procedure to enable the TPM on a ProLiant 100 Series server or a ProLiant...
Page 31 - Software and configuration utilities; Auto-configuration process; Boot options
Software and configuration utilities 31 Software and configuration utilities ROM-Based Setup Utility RBSU, an embedded configuration utility, performs a wide range of configuration activities that may include: • Configuring system devices and installed options • Displaying system information • Selec...
Page 32 - ProLiant MicroServer Insight Diagnostics; MicroServer Remote Access Card; Keeping the system current; Current drivers and utilities
Software and configuration utilities 32 • Force a PXE Network boot by pressing the F12 key. ProLiant MicroServer Insight Diagnostics The ProLiant MicroServer Insight Diagnostics utility displays information about the server hardware and tests the system to verify proper operation. The utility can be...
Page 33 - Operating System Version Support; Embedded SATA RAID feature; Configuring the SATA RAID feature; Enabling the SATA RAID feature in RBSU; Creating a RAID volume
Software and configuration utilities 33 Operating System Version Support For information about specific versions of a supported operating system, refer to the operating system support matrix
Page 34 - Installing the embedded SATA RAID driver; Required hardware; Diskette and CD-ROM drive options; USB diskette and CD-ROM drives
Software and configuration utilities 34 4. In the Main menu screen, select LD View/LD Define Menu , and then press Ctrl+C . The system prompts you to select levels for RAID 0 and RAID 1. 5. Select a RAID level, and give the assignment to the hard disks. 6. To provide the LD Name, press Ctrl+Y and sa...
Page 35 - Installing the Embedded SATA RAID driver by using Virtual Floppy; Installing an operating system
Software and configuration utilities 35 HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by de...
Page 36 - Installing a supported Microsoft® Windows® OS; Installing a supported Linux OS
Software and configuration utilities 36 Installing a supported Microsoft® Windows® OS 1. Insert the OS CD and reboot the system. 2. When prompted, press the F6 key to install a third-party driver. NOTE: Press F6 within 5 seconds to enable the system to recognize the controller. If the system fails t...
Page 37 - Troubleshooting; Pre-diagnostic steps; Important safety information; Symbols on equipment
Troubleshooting 37 Troubleshooting Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for multiple...
Page 38 - Warnings and cautions
Troubleshooting 38 This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. 20.41-27.22 kg 47.18-60 lb This symbol indica...
Page 39 - Symptom information
Troubleshooting 39 20.41-27.22 kg 47.18-60 lb WARNING: To reduce the risk of personal injury or damage to the equipment: • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or...
Page 40 - Preparing the server for diagnosis
Troubleshooting 40 • See the server LEDs and their status. Item Indicators Status Description 1 NIC LED Blinking green Ongoing activity 2 HDD LED Blinking green Ongoing activity 3 Power button Amber/Green Standby mode/Power on mode 4 Health LED Amber/Blue/Red Non-critical issue/Ongoing activity/Crit...
Page 41 - Common problem resolution; Loose connections; Service notifications; Firmware updates
Troubleshooting 41 a. Exit any applications. b. Exit the operating system. c. Power down the server (on page 6 ). 5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messa...
Page 42 - DIMM handling guidelines
Troubleshooting 42 • The most recent version of a particular server or option firmware from the HP Support website
Page 43 - Troubleshooting flowcharts; Start diagnosis flowchart
Troubleshooting 43 Online/activity LED (green) Interpretation On Activity Off No Activity Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 43 )," and follow the appropr...
Page 44 - General diagnosis flowchart
Troubleshooting 44 General diagnosis flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not correct the problem, use the following flowchart. Item See 1 "Symptom information (on page 39 )" ...
Page 47 - POST problems flowchart
Troubleshooting 47 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible problems: • Improperly seated or faulty internal component • Faulty KVM device • F...
Page 49 - OS boot problems flowchart
Troubleshooting 49 OS boot problems flowchart Symptom: Server does not boot a previously installed operating system. Possible causes: • Corrupted operating system • Hard drive subsystem problem Item See 1 "HP Insight Diagnostics (" ProLiant MicroServer Insight Diagnostics " on page 32 )&...
Page 50 - Server fault indications flowchart
Troubleshooting 50 Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty ...
Page 51 - Hardware problems
Troubleshooting 51 • System overtemperature condition Item See 1 Server maintenance and service guide, located on the HP website
Page 52 - Power problems; Power source problems; Power supply problems
Troubleshooting 52 General hardware problems (on page 53 ) Internal system problems (on page 56 ) System open circuits and short circuits (on page 62 ) External device problems (on page 62 ) Mouse and keyboard problems (on page 63 ) Network controller problems (on page 64 ) Power problems Power sour...
Page 53 - UPS problems; UPS is not working properly; Low battery warning is displayed; One or more LEDs on the UPS is red; General hardware problems; Problems with new hardware
Troubleshooting 53 UPS problems UPS is not working properly Action : 1. Be sure the UPS batteries are charged to the proper level for operation. See the UPS documentation for details. 2. Be sure the UPS power switch is in the On position. See the UPS documentation for the location of the switch. 3. ...
Page 54 - Unknown problem
Troubleshooting 54 2. Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware release. If no documentation is available, refer to the HP support website
Page 55 - Third-party device problems; Testing the device
Troubleshooting 55 CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support (" HP contact information " on page 81 ) before proceeding. o If the system fails in this minimu...
Page 56 - Internal system problems; CD-ROM and DVD drive problems; System does not boot from the drive; Data read from the drive is inconsistent, or drive cannot read data; Drive is not detected; DAT drive problems; Sense error codes are displayed; DAT drive error or failure occurs
Troubleshooting 56 Internal system problems CD-ROM and DVD drive problems System does not boot from the drive Action : 1. Be sure the drive boot order is set so that the server boots from the CD-ROM drive first. 2. If the CD-ROM drive jumpers are set to CS (the factory default), be sure the CD-ROM d...
Page 57 - Diskette drive problems
Troubleshooting 57 DAT drives require cleaning every 8 to 25 hours of use or they may fail intermittently when using marginal or bad media. Be sure you are following the proper cleaning procedures described in the device and server documentation. NOTE: New DAT tapes may contain debris that will cont...
Page 58 - Diskette drive cannot write to a diskette; Fan problems; General fan problems are occurring; Hard drive problems; System completes POST but hard drive fails
Troubleshooting 58 2. Check for and disconnect any non-bootable USB devices. Diskette drive cannot write to a diskette Action : 1. If the diskette is not formatted, format the diskette. 2. Be sure the diskette is not write protected. If it is, use another diskette or remove the write protection. 3. ...
Page 59 - No hard drives are recognized; Hard drive is not recognized by the server; A new hard drive is not recognized; Data is inaccessible
Troubleshooting 59 No hard drives are recognized Action : 1. Be sure no power problems (on page 52 ) exist. 2. Check for loose connections (on page 41 ). 3. Be sure that the controller supports the hard drives being installed. 4. Be sure the controller has the most recent firmware. 5. If the control...
Page 60 - Server response time is slower than usual; Memory problems; General memory problems are occurring; Server is out of memory; Memory count error exists; Server fails to recognize existing memory
Troubleshooting 60 Server response time is slower than usual Action : Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if needed. It is recommended that hard drives should have a minimum of 15 percent free space. Memory problems General memory problems are...
Page 61 - Server fails to recognize new memory; PPM problems; Processor problems
Troubleshooting 61 2. Be sure the memory is configured properly. See the server documentation. 3. Be sure a memory count error did not occur (" Memory count error exists " on page 60 ). See the message displaying memory count during POST. Server fails to recognize new memory Action : 1. Be s...
Page 62 - System open circuits and short circuits; External device problems; Video problems
Troubleshooting 62 5. If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the server, the original processor failed. 6. If the server has multiple processors installed, test each processor: a. Remove all but one p...
Page 63 - Monitor does not function properly with energy saver features; Video colors are wrong; Slow-moving horizontal lines are displayed; Mouse and keyboard problems
Troubleshooting 63 o For rack-mounted servers, check the cables to the KVM switch and be sure the switch is correctly set for the server. You may need to connect the monitor directly to the server to be sure the KVM switch has not failed. o For tower-model servers, check the cable connection from th...
Page 64 - Network controller problems; Network controller is installed but not working; Network controller has stopped working
Troubleshooting 64 o For tower model servers, check the cable connection from the input device to the server. 2. If a KVM switching device is in use, be sure all cables and connectors are the proper length and are supported by the switch. Refer to the switch documentation. 3. Be sure the current dri...
Page 65 - Problems are occurring with the network interconnect blades; Software problems; Operating system problems; Operating system locks up; General protection fault occurs
Troubleshooting 65 4. Be sure the network cable is working by replacing it with a known functional cable. 5. Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable. 6. Be sure the network controller is not damaged. 7. Run ProLiant MicroServer Insight Diagnostics (...
Page 66 - Errors are displayed in the error log; Problems occur after the installation of a service pack; Operating system updates; Restoring to a backed-up version
Troubleshooting 66 • Transferring execution to a segment that is not executable • Writing to a read-only or a code segment • Loading a bad value into a segment register • Using a null pointer A GPF is immediately identifiable by a blue screen with white text, and the text may contain information tha...
Page 67 - When to reconfigure or reload software; Linux operating systems; Software locks up; Errors occur after a software setting is changed
Troubleshooting 67 When to reconfigure or reload software If all other options have not resolved the problem, consider reconfiguring the system. Before you take this step, do the following: 1. Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent probl...
Page 68 - Errors occur after the system software is changed; Errors occur after an application is installed; Firmware maintenance; Types of ROM; System ROM
Troubleshooting 68 Errors occur after the system software is changed Action : Change settings to the original configuration. If more than one setting was changed, change the settings one at a time to isolate the cause of the problem. Errors occur after an application is installed Action : • Check th...
Page 69 - Automatic backup; Option ROMs; ROMPaq utility diskette or USB drive key; Updating firmware
Troubleshooting 69 Automatic backup A backup copy of the ROM image existing on the target server is made in the ROM image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on the HP website
Page 70 - Drivers; Microsoft® operating systems
Troubleshooting 70 3. If a TPM is installed and enabled on the server, disable BitLocker™ before updating the firmware. For more information, see the operating system documentation. 4. Update the firmware to the current version supported for the hardware configuration. 5. Verify the firmware update ...
Page 72 - Battery replacement
Battery replacement 72 Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium man...
Page 74 - Regulatory compliance notices; Regulatory compliance identification numbers; Federal Communications Commission notice; FCC rating label
Regulatory compliance notices 74 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the pro...
Page 75 - Modifications
Regulatory compliance notices 75 radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the us...
Page 76 - European Union regulatory notice; Disposal of waste equipment by users in private
Regulatory compliance notices 76 This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B dig...
Page 77 - Japanese notice
Regulatory compliance notices 77 Japanese notice BSMI notice Korean notice Class A equipment Class B equipment
Page 78 - Chinese notice; Laser compliance
Regulatory compliance notices 78 Chinese notice Class A equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance...
Page 79 - Taiwan battery recycling notice
Regulatory compliance notices 79 Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiw...
Page 80 - Electrostatic discharge
Electrostatic discharge 80 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boar...
Page 81 - Support and other resources; HP contact information
Support and other resources 81 Support and other resources HP contact information For United States and worldwide contact information, see the Contact HP website
Page 88 - Before you contact HP
Support and other resources 88 Before you contact HP Be sure to have the following information available before you call HP: • Active Health System log (HP ProLiant Gen8 or later products) Download and have available an Active Health System log for 3 days before the failure was detected. For more in...
Page 89 - Acronyms and abbreviations
Acronyms and abbreviations 89 Acronyms and abbreviations AMP Advanced Memory Protection BMC baseboard management controller CS cable select DAT digital audio tape IDE integrated device electronics IEC International Electrotechnical Commission IPMI Intelligent Platform Management Interface IRQ interr...
Page 91 - Documentation feedback
Documentation feedback 91 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
Page 92 - Index
Index 92 A access panel 6 acoustics statement for Germany 79 application software problems 67 authorized reseller 81 auto-configuration process 31 B backup, restoring 66 batteries, insufficient warning when low 53 battery 53, 72, 78 battery replacement notice 78 boot options 31 BSMI notice 77 C cabl...
