HP E3S64UT#ABA - Manual

Front components Component Component 1 Webcam (optional) with privacy shutter 7 Mute speaker 2 Dual microphone array (optional) 8 Reduce volume 3 Webcam activity LED (with optional webcam) 9 Increase volume 4 16:9 widescreen LED-backlit LCD display 10 Mute microphone 5 Power LED 11 Decrease brightne...

Side components Component Component 1 Hard disc drive activity LED 6 Headset/line out jack 2 HP 6-in-1 media card reader (optional) 7 Tray-load optical disc drive 3 USB 3.0 port, fast-charging 8 Optical disc drive eject button 4 USB 3.0 port 9 Optical disc drive activity LED 5 Microphone/line in jac...

Positioning the computer This computer may be shipped with no stand, with a height-adjustable stand, or a tilt/swivel stand. The computer may be placed in the landscape position with the HP logo on the bottom bezel or it may be placed in the portrait position with the HP logo on the right side, as y...

2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8. Activating and customizing the software inWindows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional info...

Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. To set up your Internet connection,...

3 Illustrated parts catalog System parts Item Description Spare part number (1) Front bezel with camera lens 732487-001 (2) Power supply , 180-W 732494-001 10 Chapter 3 Illustrated parts catalog

Item Description Spare part number (4) Fan 698196-001 (5) Serial port assembly 698212-001 (6) Speakers (left and right) 698197-001 Label for use in models without speakers 732508-001 Thermal pad 706867-001 HP ultraslim keyed cable lock 703372-001 Optical drive insert 698222-001 Removable frame carri...

Boards Item Description Spare part number (1) Webcam module 732510-001 (2) Converter board 732493-001 (3) AMD Radeon HD 7650A 2-GB MXM discrete graphics board 708866-001 (4) WLAN modules HP WLAN 802.11 a/g/n, 2x2 701398-001 HP WLAN 802.11 a/b/g/n, 2x2 695915-001 (5) Power button board 732490-001 Sys...

Sequential part number listing Spare partnumber Description 450712-001 Grommet, hard drive isolation 487562-001 DisplayPort cable 603250-001 Adapter, DisplayPort to VGA 608394-001 DVD-ROM drive 613208-001 500 GB, 7200 rpm, hard drive, 3.5-inch 616608-001 2 TB, 7200 rpm hard drive 617450-001 Adapter,...

4 Routine care, SATA drive guidelines, and disassemblypreparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, ...

Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Relative Humidity Event 55% 40% 10% Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs ...

Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The gro...

● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material...

● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the c...

CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as t...

● If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information ...

SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data ...

5 Removal and Replacement Procedures All-in One (AIO) Chassis The following sections provide information about disassembling various components of the computer. Preparing to disassemble the computer To avoid injury and equipment damage, always complete the following steps in order, when opening the ...

Removing the rear I/O cover Description Spare part number Rear I/O cover 732492-001 1. If a cable lock is installed on the rear of the unit, remove the lock. 2. Grasp the rear I/O cover, then pull it down and off the computer. NOTE: Removing the rear port cover may require that you use a significant...

3. Hold the cable management cover under the cables, align the cover hooks with the slots in the stand, and then insert the cover and slide it down. Installing an access panel security screw You may prevent access to internal components by securing the access panel. Screw a T15 tamper- resistant Tor...

Access panel Description Spare part number Upper rear access panel 698194-001 The computer has one main rear access panel that allows access to internal components. To remove the access panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 33 ). 2. Slide t...

Stand Description Spare part number Tilt/swivel stand 732509-001 Height adjustment stand 698226-001 Two stands are available for the computer: ● Height-adjustable/recline stand ● Tilt/swivel stand Height-adjustable/recline stand (optional) To remove the stand: 1. Prepare the computer for disassembly...

Lower panel Description Spare part number Lower rear access panel 732488-001 The lower panel is located under the stand and on the bottom part of the computer. To remove the access panel: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 33 ). 2. Remove the a...

VESA mounting adapter The VESA mounting adapter is located under the stand. To remove the VESA mounting adapter: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 33 ). 2. Remove the access panel (see Access panel on page 37 ). 3. Remove the stand (see Stand ...

4. Lift the latch on one side of the hard disc drive cage and pull the hard disc drive out of the cage. 5. Remove the four mounting screws from the hard disc drive. Be sure to keep the blue rubber grommets with each screw. In install the drive, reverse the removal procedures. NOTE: If you choose to ...

Memory Description Spare part number 8-GB 689374-001 4-GB 689373-001 2-GB 689372-001 Memory modules are located on the right side of the computer (viewed from behind). The computer has two memory slots that can be populated with up to two industry-standard SODIMMs. These memory sockets are populated...

Battery The RTC battery is located to the lower right of the fan. The battery is located in the memory compartment. The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer...

Heat sink – Graphics board and processor Description Spare part number Heat sink for use with graphics board 698214-001 Heat sink for use with processor 698201-001 Separate heat sinks cool the discrete graphic board (select models only) and the processor. If installed, you must remove the smaller gr...

4. Loosen the two silver captive Torx screws on the heat sink (2) , and then lift the heat sink out of the computer (3) . CAUTION: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to even the downward forces on the processor. This is especially important as the pins on the...

Processor Description Spare part number Intel Core i7-4770s (3.1-GHz, 8-MB L3 cache) 732507-001 Intel Core i5-4670s (3.1-GHz, 6-MB L3 cache) 732506-001 Intel Core i5-4570s (2.9-GHz, 6-MB L3 cache) 732505-001 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 3...

mSATA Solid-State Drive The mSATA SSD is located on the bottom of the system board. The drive is secured with two Phillips screws. NOTE: In the following image, the mSATA SSD is not shown. To remove the mSATA SSD: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on ...

WLAN module Description Spare part number HP WLAN 802.11 a/g/n, 2x2 701398-001 HP WLAN 802.11 a/b/g/n, 2x2 695915-001 The WLAN module is located on the left side of the system board. The module is secured with one Phillips screw and has two connected antennas. NOTE: The procedure to replace the WLAN...

Graphics board Description Spare part number AMD Radeon HD 7650A 2-GB MXM discrete graphics board 708866-001 The graphics board is secured with two Torx screws. Removing it allows access to the webcam and allows you to remove the main rear cover. To remove the graphics board: 1. Prepare the computer...

NOTE: To avoid damaging the rubber screw grommets installed around the captive screws, when installing the fan, push down on the fan assembly before you tighten the screws. Make sure the grommets are positioned correctly before tightening the screws. Side panels Description Spare part number Left si...

Power supply Description Spare part number Power supply, 180-W 732494-001 The power supply is located at the middle, bottom of the computer. It is secured with two Torx screws. The power connector mounts separately with one Torx screw. The power supply slides out of the bottom of the bracket that se...

System board Description Spare part number System board for use in models without Windows 8 700629-001 System board for use in models with Windows 8 Standard 700629-501 System board for use in models with Windows 8 Professional 700629-601 The system board is located on the right side of the computer...

Updating SMBIOS Information When replacing the system board, you must reprogram the SMBIOS information on the affected computer. Failure to reprogram the board will result in eventual failure, such as an activation failure (need to reactivate the system) or a system recovery failure. To update SMBIO...

Antenna Description Spare part number Antenna kit 698218-001 The antenna route from the WLAN card to the top of the computer. To remove the antenna: 1. Prepare the computer for disassembly (see Preparing to disassemble the computer on page 33 ). 2. Remove the access panel (see Access panel on page 3...

Hard drive and optical drive cables and connectors Description Spare part number Optical drive cable (data and power assembly) 698221-001 Hard drive cable (data and power assembly) 698215-001 The hard drive and optical drive connectors are located near the middle of the computer, partially under the...

Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 6-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Da...

Table 6-5 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGAcontroller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ● AMT (enable/disable). All...

7 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Di...

After pressing F2 , the BIOS sequentially searches three places for the system diagnostics: a. First – a connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 116 ). b. Second – the hard disk driv...

8 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for ...

● If you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive ...

Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer...

Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch onrear of computer chassis (some models) not switched tocorrect line voltage (1...

Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with acapacity greater than 32MB with the FAT32 format. Somedigital cameras use the FAT (FAT16 & FAT12) format and cannot ...

Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start , select Computer , right-click on the corresponding drive icon, and then select Eject . Pull the card out of the slot. In Windows 8, on the Start scre...

Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other openapplications. Shut down all open processor-intensive ap...

Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electricaloutlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer drive...

Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean theinternal components. Mouse may need repair. See the Worldwide Limited Warranty for terms andconditions. Computer is in Sleep state. Press the power button...

Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Reinstall the network drivers using the Recovery Disc Set inWindows 7 or Windows recovery tools in Windows 8. If necessary, download the softpaq from the web (from adiffere...

Power LED flashes Red five times, once every second, followed by a two second pause, and thecomputer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one a...

Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connecte...

Solving software problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers ...

9 System backup and recovery Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to...

Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup can be used to reinstall the original...

Restoring and recovering using Windows 8 tools Windows recovery tools provide access to several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to re...

If Windows is responding, use these steps to start Refresh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings . 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings...

3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows , select Get started , and follow the on-screen instructions. If Windows is not responding, use these steps to start Reset: 1. I...

Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, ...

NOTE: You must use a USB flash drive with a capacity of at least 8 GB. 1. Close all open programs. 2. Insert the USB flash drive into a USB port on the computer. 3. Click the Start button, click All Programs , click Security and Protection , click Recovery Manager , and then click Recovery Media Cre...

After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator . 2. Select Driver disk . 3. From the drop-down menu, select the drive for burning the recovery media. 4. Click the C...

To start System Restore: 1. Close all open programs. 2. Click the Start button, right-click Computer , and then click Properties . 3. Click System protection , System Restore , click Next , and then follow the on-screen instructions. System Recovery WARNING! This procedure will delete all user infor...

3. Turn on the computer. 4. When Windows has loaded, click the Start button, click All Programs . is listed, follow the steps in System Recovery when Windows is not responding on page 167 . ● If Security and Protection is listed, continue with step 5 . ● If Productivity and Tools is listed, follow t...

CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To perform a System Recovery using recovery media: 1. If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the...

CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore ...

10 POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. PO...

POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control p...

Establishing a setup or power-on password To establish the power-on or setup password features, complete the following steps: 1. Turn on or restart the computer. 2. As soon as the computer turns on, press the Esc key while “Press the ESC key for Startup Menu” message is displayed at the bottom of th...

6. Replace the jumper. 7. Replace the access panel. 8. Reconnect the external equipment. 9. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. 10. Establish the new passwords in Computer Setup. See Comput...

A Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switch...

B Specifications Dimensions (with stand) Height Width Depth 16.8 in 20.5 in 7.7 in 42.6 cm 52.2 cm 19.6 cm Approximate Weight (with stand) 19.5 lb – 22.2 lbs 8.83 kg – 10.08 kg Temperature Range Operating Nonoperating 50° to 95°F -22° to 140°F 10° to 35°C -30° to 60°C Relative Humidity (non-condensi...

Index Symbols/Numerics 2nd hard drive cable spare part number 15 A access panel locked 121 removing 37 adapter, DisplayPort to HDMI spare part number 16 antenna removing 92 antenna kit spare part number 92 antenna kit, spare part number 12 audible codes 179 audio problems 135 B backlight cable spare...