HP E1Y97UT#ABA - Manual

Protecting the Software To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. Protect...

2 Computer Setup (F10) Utility The computer setup utility differs for the different models. HP Pro 2110 – Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system ...

Computer Setup—PC Health NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-6 Computer Setup—PC Health Option Description Chassis OpenedWarning Allows you to disable/enable the chassis intrusion function and clear the intrusion warning. System...

HP Pro 3120 – Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for graphics, audio, storage, communications, and input de...

Computer Setup—Exit NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-12 Computer Setup—Exit Option Description Exit Saving Changes Press Enter to exit saving changes. Exit DiscardingChanges Press Enter to exit discarding changes. Load Setup ...

HP Pro 3130 – Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for graphics, audio, storage, communications, and input de...

3 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power ca...

Chassis Designation Minitower and small form factor chassis are available. Minitower Figure 4-1 Bezel without reset button (left) and with reset button (right) Figure 4-2 Bezel without reset button (left) and with reset button (right) for China only Chassis Designation 33

Small Form Factor Figure 4-3 Small form factor 34 Chapter 4 Identifying the Chassis, Routine Care, and Disassembly Preparation

Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not...

● Place items on a grounded surface before removing them from their container. ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or cond...

Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workst...

● If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be provided on the enclosure, and the same operating guidelines listed above will still apply. ● Keep liquids away from the computer and keyboard. ● Never cover the ventilation slots on the monitor w...

When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions on page 38 before following these procedures: CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Visible debris underneath or between the key...

● If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information ...

5 Removal and Replacement Procedures Minitower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate prop...

Access Panel 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Loosen the screw (1) that secures the access panel to the computer chassis. 3. Slide the access panel back (2) about 1.3 cm (1/2 inch), then lift it off the unit. NOTE: You may want to lay the compute...

Front Bezel 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the access panel ( Access Panel on page 43 ). 3. Press outward on the three latches on the right side of the bezel (1) , then rotate the right side of the bezel off the chassis (2) followed by t...

Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the front bezel ( Front Bezel on page 44 ). 2. To remove the lower 5.25-inch bezel blank, gently twist and...

Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. DIMM Socket Locations – HP Pro 3120 When installing memory modules: ● If installing only one memory module, install it in DIMM1. ● If installing 2 memory modules: ◦ 2 matching memory modules - inst...

Installing Memory Modules CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an activ...

Expansion Cards The HP Pro 3120, HP Pro 3125, and HP Pro 3130 all have three PCI Express x1 expansion slots and one PCI Express x16 expansion slot. The expansion slots accommodate full-height or half-height expansion cards. Expansion Slot Locations Figure 5-8 Expansion Slot Locations – HP Pro 3120 5...

12. Reconnect the power cord and any external devices, then turn on the computer. 13. Lock any security devices that were disengaged when the access panel was removed. 14. Reconfigure the computer, if necessary. Refer to Computer Setup (F10) Utility on page 4 for instructions on using Computer Setup...

Cable Connections HP Pro 3120 System board connectors are color-coded to make it easier to find the proper connection. Connector Name Connector Color Description ATX PWR white Power supply, 24-pin ATX_CPU white Power supply, 4-pin CHASSIS_FAN1 brown Chassis fan CPU_FAN white Heat sink fan F_USB2 bla...

Drives The computer supports up to five drives that may be installed in various configurations. This section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. Drive Positions NOTE: Front bezel a...

Installing Additional Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board. ● Connect the first SATA optical drive to the white SATA connector on the system board. ●...

Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the access panel ( Access Panel on page 43 ). 3...

Front I/O and USB Panel Housing Assembly 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the access panel ( Access Panel on page 43 ) 3. Lay the computer on its side with the front facing toward you. 4. Remove the front bezel ( Front Bezel on page 44 ). ...

Power Switch/LED Assembly 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the access panel ( Access Panel on page 43 ). 3. Lay the computer on its side with the front facing toward you. 4. Remove the front bezel ( Front Bezel on page 44 ). 5. Remove the ...

9. Remove the power switch cable from the clips located in the optical drive bay on the inside of the chassis. To install the power switch/LED assembly, reverse the removal procedures. System Fan 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the access...

NOTE: Arrows on the side of the fan indicate the direction the fan blows. Make sure the fan is oriented so air flows out of the chassis and the system fan cable exits from the bottom right side of the system fan. Heat sink assembly There are two different types of heat sinks available. One uses four...

9. Lift the heat sink from the processor and set it on its side to keep from contaminating the work area with thermal grease. To install a heat sink, reverse the removal procedures. CAUTION: For heat sinks secured with retaining screws, tighten the screws in diagonally opposite pairs (as in an X) to...

Table 5-11 Country power supply settings (continued) Japan 115W The United Kingdom 230W Latin America 115W The United States 115W System Board When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system bo...

Battery The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery. NOTE:...

4. Plug in the computer and turn on power to the computer. 5. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide . Type 3 Battery Holder 1. Pull back on the clip (1) that holds the battery in place, then remov...

Installing Additional Memory The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated...

● The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the...

Optical Drive Eject Button The optical drive eject button is mounted to the front of the chassis under the front bezel. It has a cable that plugs into the back of the optical drive. 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 42 ). 2. Remove the access panel ( Acces...

Installing and Removing Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board. ● Connect a SATA optical drive to the white SATA connector on the system board.. ● Conn...

Figure 6-22 System Board Drive Connections – HP Pro 3130 Table 6-8 System Board Drive Connections – HP Pro 3130 No. System Board Connector System Board Label Color 1 SATA1 SATA1 dark blue 2 SATA2 SATA2 white 3 SATA3 SATA3 light blue 4 SATA4 SATA4 orange 5 Media Card Reader JUSB1 white Removing the O...

5. Disconnect the power cable (1) , data cable (2) , and eject cables (3) from the rear of the optical drive. Figure 6-23 Disconnecting the Optical Drive Cables 6. Slide the drive out the front of the unit. Figure 6-24 Removing the Optical Drive NOTE: To replace the drive, reverse the removal proced...

Heat sink The heat sink is secured atop the processor with four captive Torx screws. The heat sink does not include a fan. 1. Prepare the computer for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the access panel ( Access Panel on page 88 ). 3. Remove the chassis fan ( System Fa...

7 Restore and Recovery Microsoft System Restore If you have a problem that might be due to software that was installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually. NOTE: Always use this System Restore procedure bef...

NOTE: Some features might not be available on systems that are shipped without a version of Microsoft Windows. You must choose one of the following methods to perform a System Recovery: ● Recovery Image — Run the System Recovery from a recovery image stored on your hard disk drive. The recovery imag...

7. When the computer restarts, once again you see the Recovery Manager welcome screen. Under I need help immediately , click System Recovery . If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended) , and then click Next . Otherwise, select ...

3. If the computer works, click the Start button, click the Arrow button next to Shut Down, and then click Shut Down . Or, if the computer is not responding, press and hold the On button for approximately 5 seconds, or until the computer turns off. 4. Disconnect all peripheral devices from the compu...

Creating Recovery Discs To create recovery discs: 1. Close all open programs. 2. Click the Start button, click All Programs , click Recovery Manager , and then click Recovery Disc Creation . If prompted, click Yes to allow the program to continue. 3. Follow the onscreen instructions. Label each disc...

8 Computer Diagnostic Features Hewlett-Packard Vision Diagnostics NOTE: HP Vision Diagnostics is included on CD with some computer models only. The Hewlett-Packard Vision Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnost...

NOTE: If the system does not boot to the CD in the optical drive, you may need to change the boot order in the Computer Setup (F10) utility. 5. At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to t...

9 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter f...

● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support . To assist you in resolving problems online, HP Instan...

Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer...

Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: Some computers do not support internal diskette drives. Only USB diskette drives are supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as...

Solving Media Card Reader Problems CAUTION: Do not insert or remove memory cards when the in-use light is flashing. To do so may cause data loss, or it may permanently damage the card reader. Media card will not work in a digital camera after formatting it in Microsoft Windows Vista. Cause Solution ...

Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Screen is blank, and monitor power light is not lit. Cause Solution Power cord is not properly connected. Unplug and reco...

Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted. Double-click the Speake...

Solving Printer Problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is onlin...

Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector...

Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug an...

Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off. To avoid damage to the DIMMs or the system board, you must unplug the computer power cord b...

Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default driv...

Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up ...

Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers ...

Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com . NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the supervisor and use...

10 POST Error Messages This appendix lists the error messages and the various audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Text Messages The section inclu...

Table 10-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action The machine cover has been removed sincelast system startup. Please ensure that anysystem access was authorized. Press <F2> tocontinue. Computer cover was removed since lastsystem startu...

11 Password Security and Resetting CMOS Resetting the Password Jumper This computer supports two security password features, which can be established through the Computer Setup Utilities menu: supervisor password and user password To disable the password features, or to clear the passwords, complete...

8. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. 9. To establish new passwords, repeat steps 1 through 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8. Establish the new...

A Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Pin Signal 1 2 Data Ground USB Connector and Icon Pin Signal 1 2 3 4 +5 VDC - D...

Headphone Connector and Icon (1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring) 3 (Shield) Audio_left Power_Right Ground Line-in Audio Connector and Icon (1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring) 3 (Shield) Audio_In_Left Audio_In_Right Ground Line-out Audio Connector and Icon (1/8” miniphon...

Monitor Connector and Icon Pin Signal Pin Signal 1 2 3 4 Red Analog Green Analog Blue Analog Not used 9 10 11 12 +5V (fused) Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock 24-Pin Power Connector 24 12 13 1 Front Pin Signal ...

PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 PRSNT1 +12V +12V GND JTAG2 6 7 8 9 10 JTAG3 JTAG4 JTAG5 +3.3V +3.3V 11 12 13 14 15 PERST# GND REFCLK+ REFCLK- GND 16 17 18 19 20 PERp0 PERn0 GND RSVD GND 21 22 23 24 25 PERp1 ...

B Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switch...

C Specifications Minitower models Desktop Dimensions Height Width Depth 15.10 in 7.27 in 16.16 in 38.35 cm 18.46 cm 41.05 cm Approximate Weight HP Pro 3120 HP Pro 3125 HP Pro 3130 17.5 lb 17.7 lb 18.4 lb 7.94 kg 8.03 kg 8.35 kg Temperature Range Operating Nonoperating 50° to 95°F -22° to 140°F 10° t...

Index Symbols/Numerics 24-pin power pin assignments 189 4-pin power pin assignments 188 A access panel removal and replacement, MT 43 removal and replacement, SFF 88 access panel, locked 149 audio problems 159 B battery disposal 41 removal and replacement 84 SFF removal and replacement 130 beep code...