Page 3 - Safety warning notice; iii
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flatsurface. Do not allow another hard surface, such as an adjoining optional ...
Page 5 - Table of contents
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ................................................................................... 15 Display ......................
Page 7 - vii
Starting Computer Setup ........................................................................................ 152Using Computer Setup ........................................................................................... 152 Navigating and selecting in Computer Setup ...........................
Page 8 - viii
SuSE Linux (SLED) ................................................................................................................. 174 Creating backups .................................................................................................. 174Backing up your information ....................
Page 9 - Product description
1 Product description Category Description HP EliteBook 8570p Notebook PC HP ProBook 6570b Notebook PC Product Name HP ProBook 8570p Notebook PC √ HP ProBook 6570b Notebook PC √ Processors ● Intel® Quad Core® i7-3740QM2.70-GHz processor (SC turbo up to3.70-GHz; 1600-MHz FSB, 6.0-MBL3 cache, 45 W) ● ...
Page 10 - Chapter 1 Product description
Category Description HP EliteBook 8570p Notebook PC HP ProBook 6570b Notebook PC ● Intel Dual Core i7-3540M 3.00-GHzprocessor (SC turbo up to 3.70-GHz;1600-MHz FSB, 4.0-MB L3 cache,45 W) ● Intel Dual Core i7-3520M 2.90-GHzprocessor (SC turbo up to 3.60-GHz;1600-MHz FSB, 4.0-MB L3 cache,35 W) ● Intel...
Page 23 - External component identification; Display
2 External component identification Display Item Component Description (1) Internal display switch Turns off the display or initiates Suspend if the display isclosed while the power is on. NOTE: The display switch is not visible from the outside of the computer. (2) WLAN antennas (3)* Send and recei...
Page 24 - Chapter 2 External component identification
Item Component Description (6) Keyboard light button (select models only) Turns the keyboard light on or off. (7) Keyboard light (select models only) Illuminates the keyboard, especially in low-lightconditions. *The antennas are not visible from the outside of the computer. For optimal transmission,...
Page 25 - Buttons and fingerprint reader (select models only)
Buttons and fingerprint reader (select models only) NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) Power button ● When the computer is off, press the button to turn onthe ...
Page 26 - Keys
Item Component Description (3) Wireless button Turns the wireless feature on or off but does not establisha wireless connection. NOTE: A wireless connection may be established if one has been previously configured. (4) Web browser button ● When the computer is on, press the button to openthe default...
Page 28 - Lights
Lights NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light On: Caps lock is on. (3) Power light ● On: The computer is on. ● Blinking: The comp...
Page 29 - TouchPad
Item Component Description (7) Calculator light ● On: The calculator function is on. ● Blinking: The calculator has been activated. ● Off: The computer is off, in the Suspend state, orin Hibernation. (8) Num lock light On: Num lock is on. TouchPad NOTE: Your computer may look slightly different from...
Page 30 - Front
Item Component Description (6) Right TouchPad button Functions like the right button on an external mouse. (7) Right pointing stick button Functions like the right button on an external mouse. Front NOTE: Your computer may look slightly different from the illustration in this section. Item Component...
Page 31 - Left side
Left side NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) USB 2.0 ports (2) Connect optional USB devices. (2) ExpressCard slot Supports optional ExpressCards. (3) Media Card Reader Supports the following digital card formats: ● Mu...
Page 32 - Right side
Right side NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Audio-out (headphone) jack Produces sound when connected to optional poweredstereo speakers, headphones, earbuds, a headset, ortelevision audio. Also connects an optionalh...
Page 33 - Bottom
Bottom NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Battery release latch Releases the battery. (2) Docking connector Connects an optional docking device. (3) Service cover release latch Releases the service cover from the comp...
Page 35 - Illustrated parts catalog
Page 36 - Service tag; Battery; Chapter 3 Illustrated parts catalog
Service tag When ordering parts or requesting information, provide the computer serial number and model numberprovided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery on page 81 for battery removal instructions. Item Description Function (1) Product nam...
Page 37 - Computer major components
Computer major components Computer major components 29
Page 52 - Display assembly subcomponents
Display assembly subcomponents 44 Chapter 3 Illustrated parts catalog
Page 55 - Cable Kit
Cable Kit Item Component Spare part number Cable Kit For use only on HP EliteBook 8570p Notebook PC computer models 686308-001 For use only on HP ProBook 6570b Notebook PC computer models 686307-001 Includes: (1) WWAN antenna transceivers and cables (2) WLAN antenna transceivers and cables (3) Multi...
Page 56 - Mass storage devices
Mass storage devices Item Description Spare part number (1) Hard drive (does not include hard drive bracket or screws): 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-mm 634862-001 Hard Drive Hardware Kit , includ...
Page 57 - Plastics Kit
Item Description Spare part number DVD±RW Double-Layer with SuperMulti Drive for use only on HP ProBook 6570bNotebook PC computer models 690408-001 DVD-ROM Drive for use only on HP ProBook 6570b Notebook PC computer models 690412-001 (4) Solid-state drive (does not include solid-state drive bracket ...
Page 59 - Miscellaneous parts
Miscellaneous parts Component Spare part number AC adapter: 90-W HP Smart AC adapter (PFC, EM, 3-wire) 693713-001 90-W HP Smart AC adapter (PFC, 3-wire) 693712-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire) 693710-001 Carrying case: Professional...
Page 60 - Sequential part number listing
Component Spare part number For use in the United Kingdom and Singapore 490371-031 Screw Kit For use only on HP EliteBook 8570p Notebook PC computer models 641191-001 For use only on HP ProBook 6570b Notebook PC computer models 646972-001 Smart Card reader board (for use only on HP ProBook 6570b Not...
Page 82 - Preliminary replacement requirements; Tools required; Flat-bladed screwdriver; Service considerations; accompanying screws) away from the work area to prevent damage.; Plastic parts; Chapter 4 Removal and replacement procedures
4 Removal and replacementprocedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sectio...
Page 83 - Drive handling; Avoid dropping drives from any height onto any surface.; Grounding guidelines; Electrostatic discharge damage
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whetherthe computer is o...
Page 84 - A product can be degraded by as little as 700 V.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using th...
Page 85 - Follow these grounding workstation guidelines:
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Kee...
Page 86 - Equipment guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible strapswith a minimum of one megohm ±10% resistance in the ground cords. To provide proper ...
Page 87 - This chapter provides removal and replacement procedures.; Component replacement procedures
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 94 screws that must be removed, replaced, and/or loosened when servicingthe computer. Make special note of each screw size and location during removal and replacement. Service tag When ord...
Page 88 - Computer feet; and one square rubber foot
Item Component Description (3) Part number/Product number (p/n) This number provides specific information aboutthe product’s hardware components. The part numberhelps a service technician determine what componentsand parts are needed. (4) Warranty period This number describes the duration of the war...
Page 90 - SIM; Battery on page 81
SIM Before removing the SIM, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the compute...
Page 92 - Optical drive
Reverse the removal procedures to install the service cover. Optical drive Description Spare part number Blu-ray ROM DVD±RW SuperMulti DL Drive for use only on HP EliteBook 8570p Notebook PCcomputer models (includes optical drive bezel and optical drive bracket) 690411-001 DVD±RW Double-Layer with S...
Page 94 - Upgrade bay
10. Remove the optical drive bracket (2) . Reverse this procedure to reassemble and install the optical drive. Upgrade bay Before removing the upgrade bay, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shu...
Page 95 - Hard drive
3. Loosen the captive Phillips screw that secures the upgrade bay drive in the upgrade bay (1) . 4. Use a flat-blade screw driver or similar tool to press on the upgrade bay bracket tab (2) to release the upgrade bay. 5. Remove the upgrade bay (3) from the computer. Reverse this procedure to install...
Page 98 - Memory module
Memory module NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) 670034-001 8-GB memory module (PC3L, 12800, 1600-MHz) 693374-001 4-GB memory module (PC3, 12800, 1600-MHz) 6...
Page 100 - WWAN module
WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP hs2350 HSPA+ Mobile Broadband Module 668969-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001 HP un2430 EV-DO/HSPA Mini Card...
Page 102 - WLAN module
WLAN module Description Spare part number HP hs2350 HSPA+ Mobile Broadband Module 668969-001 HP lt2523 LTE/HSPA+ Mobile Broadband Module 710790-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 710789-001 HP un2430 EV-DO/HSPA Mini Card 702080-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001...
Page 104 - Bluetooth module
Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kits, spare part numbers 686308-001 (for use only on HPEliteBook 8570p Notebook PC computer models) and 686307-001 (for use only on HP ProBook6570...
Page 108 - Fan
Fan Description Spare part number Fan (includes cable) 686311-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system. 2. Disconnect the power f...
Page 112 - Before removing the keyboard, follow these steps:
For use in country/region Spare partnumber For use in country/region Spare partnumber For use in Israel 701988-BB1 For use in Thailand 701988-281 For use in Italy 701988-061 For use in Turkey 701988-141 For use in Japan 701988-291 For use in the United Kingdomand Singapore 701988-031 For use in Lati...
Page 115 - Base enclosure
Base enclosure NOTE: The base enclosure spare part kit includes four rubber feet, the service cover release latch assembly, and the battery release latch assembly. Description Spare part number For use only on HP EliteBook 8570p Notebook PC computer models 641182-001 For use only on HP ProBook 6570b...
Page 119 - Speaker assembly
Speaker assembly Description Spare part number Speaker assembly (includes cable) 641186-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the oper...
Page 121 - Base enclosure on page 107
g. Keyboard (see Keyboard on page 101 ) h. Base enclosure (see Base enclosure on page 107 ) Remove the RJ-11 jack cable: 1. Turn the base enclosure right-side up. 2. Position the base enclosure with the front toward you. 3. Release the RJ-11 jack from the clip (1) built into the base enclosure. 4. R...
Page 124 - Power connector cable; Before removing the power connector cable, follow these steps:
Power connector cable NOTE: The power connector cable is included in the Cable Kits, spare part numbers 686308-001 (for use only on HP EliteBook 8570p Notebook PC computer models) and 686307-001 (for use onlyon HP ProBook 6570b Notebook PC computer models). Before removing the power connector cable,...
Page 129 - System board
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on HP EliteBook 8570p Notebook PC computer models equipped with the QM77chipset, a graphics subsystem with discrete memory, and the Windows 8 Professional operatingsys...
Page 132 - Before removing the system board, follow these steps:
Description Spare part number For use only on HP ProBook 6570b Notebook PC computer models equipped with the HM76chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operatingsystem in all countries and regions except the People's Republic of China and the Ukraine 686972-601...
Page 135 - Heat sink
13. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a graphic...
Page 138 - Processor
The following illustration shows the replacement thermal material locations on a computer modelequipped with a graphics subsystem with UMA memory. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● Thermal paste is used on the PCH chip (3) and the heat sink...
Page 139 - Before removing the processor, follow these steps:
Description Spare part number Intel Dual Core i5-3360M 2.80-GHz processor (SC turbo up to 3.50-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) for use on all computer models 681953-001 Intel Dual Core i5-3340M 2.70-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) for use on all...
Page 141 - Display assembly
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer i...
Page 155 - Windows 8; Using Computer Setup; Starting Computer Setup; esc
5 Computer Setup (BIOS) andAdvanced System Diagnostics Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the inputand output devices on the system (such as disk drives, display, keyboard, mouse, and printer).Computer Setup includes...
Page 156 - Navigating and selecting in Computer Setup; Exit
Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the ...
Page 157 - Restoring factory settings in Computer Setup; File > Restore Defaults; Updating the BIOS; SoftPaqs; Determining the BIOS version; ROM date; File > System Information; tab; File > Ignore Changes and Exit; enter
Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for ...
Page 158 - maintain; File Explorer
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the ACadapter. Do not download or install a BIOS update while the computer is runni...
Page 159 - Using Advanced System Diagnostics; BIOS update; To start Advanced System Diagnostics:
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardwareis functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● System Tune-Up—This group of additional tests checks your comp...
Page 160 - Windows 7
Windows 7 Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the inputand output devices on the system (such as disk drives, display, keyboard, mouse, and printer).Computer Setup includes settings for the types of peripherals installed, the startup sequence of th...
Page 162 - Downloading a BIOS update
Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regardinginstalling and troubleshooting the fi...
Page 168 - Specifications; Computer specifications; Chapter 6 Specifications
6 Specifications Computer specifications Metric U.S. Dimensions Width 37.40 cm 14.72 in Depth 25.05 cm 9.86 in Height (front to back) 3.41 to 3.61 cm 1.34 to 1.42 in Weight Equipped with 3-cell battery, graphics subsystem withUMA memory, one memory module, WLAN module, andsolid-state drive 2.61 kg 5...
Page 171 - Hard drive specifications
Hard drive specifications 750-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security A...
Page 172 - Backup and recovery; Backing up your information; From the Start screen, type
7 Backup and recovery Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files andfolders, back up your entire hard drive, create system repair media (select models only) by using theinstalled optical drive (select models only) or an optional extern...
Page 173 - backup; Settings; Performing a system recovery; Using the Windows recovery tools; Help and Support
Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shotof your settings. The scree...
Page 174 - shift; Using f11 recovery tools
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. Whenreformatting is complete, the recovery process restores the operating system, as well as the drivers,software, an...
Page 175 - Using Windows 8 operating system media (purchased separately); Driver Recovery; Using Windows Refresh for quick and easy recovery
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen. 5. Follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support , select your country or region, ...
Page 176 - Remove everything and reinstall Windows
To start Refresh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to displaythe charms. 2. Click Settings . 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Refresh your PC without a...
Page 177 - Using HP Software Setup; HP Software Setup; Apps
Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deletedfrom the system. 1. From the Start screen, type HP Software Setup , and select Apps . 2. Open HP Software Setup. 3. Follow the on-screen directions to reinstall drivers or ...
Page 178 - Creating recovery media with HP Recovery Disc Creator; Creating recovery media; Driver DVD
Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recoverymedia. After you successfully set up the computer, you can create recovery media using HP RecoveryDisc Creator. This recovery media allows you to rein...
Page 180 - Startup Repair; Start
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating system loads. 4. Select Startup Repair . 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these to...
Page 181 - Using a Windows 7 operating system DVD (purchased separately); Worldwide Telephone Numbers; Next
Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html . You can also order the DVD b...
Page 185 - Yes; Remove everything and reinstall SLED
7. Once the USB Recovery Disk On Key has booted, a dialog box will prompt, “Do you want to startthe System-Restore?” If data on the computer has not been backed up, use the tab key and selectNo. The system will reboot. Back up the system data and repeat the previous steps. If no datashould be saved ...
Page 186 - Power cord set requirements; Requirements for all countries; The length of the power cord set must be at least
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in thecountry or region where the equi...
Page 187 - Requirements for specific countries and regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's R...
Page 188 - Recycling; Chapter 9 Recycling
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not disposeof the battery in general household waste. Follow the local laws and regulations in your area forbattery disposal. HP encourages customers to recycle used electronic hardware, HP origina...
Page 189 - Index
Index Symbols/Numerics 1394 port 23 A AC adapter, spare part numbers 51, 66 AC adapter/battery light 22accessory battery connector 26antenna illustrated 47locations 15removal 144, 145spare part numbers 45, 145, 146 audio, product description 6audio-in jack 24audio-out jack 24 B base enclosure remova...
