Page 3 - Important Notice about Customer Self-Repair Parts
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing pa...
Page 5 - Safety warning notice
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional...
Page 7 - Table of contents
Table of contents 1 Product description ........................................................................................................... 1 Service tag and PCID label ....................................................................................................... 6 Service tag ........
Page 11 - Product description
1 Product description Category Description Product Name HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC Processors ● Intel® Quad Core™ i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHzFSB, 8.0-MB L3 cache, 47 W) ● Intel Quad Core i7-4800MQ 2....
Page 16 - Service tag and PCID label; Service tag; PCID label
Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag, which is located on the bottom of the computer. Item Description Function (1) Product name This is the product name affixed to t...
Page 18 - External component identification; Display
2 External component identification Display Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closedwhile the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Recor...
Page 22 - Lights
Lights Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, whichis an energy-saving mode. The computer shuts off powerto the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernationis an ener...
Page 24 - Left side
Left side Component Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from beingmishandled or stolen. (2) Vents (2) Enable airflow to cool internal components. NOTE:...
Page 29 - Illustrated parts catalog; Computer major components
3 Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 6 for details. Computer major components 19
Page 38 - Display assembly subcomponents
Display assembly subcomponents Item Component Spare part number (1) Display bezel (includes 2 rubber screw covers) 720227-001 (2) 17.3-in, LED. HD, BrightView display panel (includes 2 rubber screw covers): 17.3-in, AG, FHD, LED 720256-001 17.3-in, BV, HD, LED 720257-001 (3) Display hinge (includes ...
Page 40 - Miscellaneous parts
Miscellaneous parts Component Spare part number AC adapter: 120-W AC adapter (PFC, S, 3-wire, 4.5-mm) 710415-001 90-W AC adapter (EM, PFC, SMT, 3-wire, 4.5-mm) 710414-001 90-W AC adapter (PFC, S, 3-wire, 4.5-mm) 710413-001 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) 714657-001 65-W AC ada...
Page 50 - Removal and replacement; Tools required; Plastic parts
4 Removal and replacement procedures preliminaryrequirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include s...
Page 52 - Grounding guidelines; Electrostatic discharge damage
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough p...
Page 54 - Equipment guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper...
Page 55 - Removal and replacement; Component replacement procedures
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is suppor...
Page 56 - Battery
Battery Description Spare part number 6-cell, 62WHr 32.8AH Li-ion battery 710417-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. ...
Page 57 - Service cover
Service cover Description Spare part number For use on HP ENVY TouchSmart m7 Notebook PC computer models 720255-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer modelsequipped with a non-TouchScreen display assembly 720254-001 Before disassembling the computer, follow th...
Page 58 - Hard drive
Hard drive Description Spare part number 1-TB, 5400-RPM 676521-001 1-TB, 5400-RPM hybrid 731999-001 750-GB, 5400-RPM 634250-001 750-GB, 5400-RPM hybrid 732001-001 640-GB, 5400-RPM 669300-001 500-GB, 5400-RPM 683802-001 500-GB, 5400-RPM hybrid 732000-001 Before removing the primary hard drive or seco...
Page 61 - Memory modules
Memory modules Description Spare part number 2-GB memory module (PC3L, 12800, 1600-MHz) 691739-001 4-GB memory module (PC3L, 12800, 1600-MHz) 691740-001 8-GB memory module (PC3L, 12800, 1600-MHz) 693374-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are un...
Page 62 - WLAN module
Reverse this procedure to install a memory module. WLAN module Description Spare part number Broadcom BCM4352 802.11ac 2×2 Wi-Fi + BT 4.0 Combo Adapter 724935-001 Intel Centrino Advanced-N 6235 WLAN module 670290-001 Intel Dual Band Wireless-AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter 710662-00...
Page 65 - Optical drive
Optical drive NOTE: The optical drive spare part kit includes the optical drive connector board and cable. Description Spare part number For use on HP ENVY TouchSmart m7 Notebook PC computer models: Blu-ray Disc Read/Write with SuperMulti DVD±R/RW Double-Layer Combo Drive 720249-001 Blu-ray Disc ROM...
Page 68 - Removal and replacement
6 Removal and replacement procedures for Authorized ServiceProvider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about ...
Page 69 - Display panel
Display panel NOTE: The TouchScreen display assembly is spared as a whole unit assembly only. The non- TouchScreen display is spared at the subcomponent level only. Before removing the display panel, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in H...
Page 74 - Base enclosure
Base enclosure Description Spare part number For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720226-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebook PC computer models with LeapMotion capability 736476-001 Base enclosure for use only on HP ENVY TouchSmart 17 Notebo...
Page 78 - Front speakers
7. Remove the base enclosure. NOTE: Use a thin, non-conductive tool to remove the base enclosure. Front speakers Description Spare part number Front speaker Kit (includes left and right speakers and cable) 720262-001 Before removing the front speakers, follow these steps: 1. Shut down the computer. ...
Page 79 - Optical drive connector board
Remove the front speakers: 1. Turn the computer, with the front edge toward you. 2. Remove 4 screws (1) . 3. Disengage the cables, and then remove the front speakers (2) . Reverse this procedure to install the speakers. Optical drive connector board NOTE: The optical drive connector board and cable ...
Page 82 - Display hinges and top cover
Display hinges and top cover Description Spare part number Display hinges (including covers and brackets) 720238-001 For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720272-001 For use on HP ENVY TouchSmart 17 Notebook PC computer models and computer modelsequipped with a non-TouchS...
Page 89 - USB board
USB board Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 724142-001 For use only on computer models with Leap Motion capability 741074-001 For use only on computer models equipped with a graphics subsystem with UMA memory 720251-...
Page 92 - Leap Motion module
8. Remove the WLAN module (see WLAN module on page 52 ). 9. Remove the optical drive (see Optical drive on page 55 ). 10. Remove the base enclosure (see Base enclosure on page 64 ). Remove the fingerprint reader board and cable: 1. Disconnect the cable (1) that secures the fingerprint reader to the ...
Page 94 - Power connector cable
Power connector cable Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 720240-001 For use only on computer models equipped with a graphics subsystem with UMA memory 720241-001 Before removing the power connector cable, follow these...
Page 96 - System board
10. Remove the optical drive (see Optical drive on page 55 ). 11. Remove the base enclosure (see Base enclosure on page 64 ). Remove the fan: 1. Disconnect the fan cable from the system board, and then remove the piece of tape that secures the fan to the heat sink (1) . 2. Remove the 3 screws securi...
Page 99 - Heat sink
3. Lift the system board (1) , and then remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink Description Spare part number For use only on computer models equipped with the Intel HM87 Express Chipset and an NvidiaN14...
Page 101 - Processor
Processor Description Spare part number Intel Quad Core i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz FSB,8.0-MB L3 cache, 47 W) 723523-001 Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB,6.0-MB L3 cache, 47 W) 723524-001 Intel Quad Core i7-470...
Page 102 - Keyboard
13. Remove the fan (see Fan on page 85 ). 14. Remove the system board (see System board on page 86 ). 15. Remove the heat sink (see Heat sink on page 89 ). Remove the processor: 1. Use a Torx T8 screwdriver to unlock the processor by turning the screw counter-clockwise 1/2 turn (1) . 2. Lift the pro...
Page 105 - Rear speakers
3. Remove the 2 Phillips PM 2.5x3 screws securing the keyboard to the top cover (1) , slide the keyboard to release it from the tabs, and then remove the keyboard from the top cover (2) . Reverse this procedure to install the keyboard. Rear speakers Description Spare part number Speaker Kit (include...
Page 107 - Power button board
Power button board Description Spare part number Power button board (includes cable) 720250-001 Before removing the Power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through ...
Page 108 - TouchPad module
3. Remove the Power button board (2) . NOTE: The Power button board's cable is attached to the board. Reverse this procedure to install the Power button board. TouchPad module Description Spare part number For use only on HP ENVY TouchSmart m7 Notebook PC computer models 720230-001 For use on HP ENV...
Page 110 - Diagnostics; Using Setup Utility; Updating the BIOS
7 Setup Utility (BIOS) and System Diagnostics Windows 8 – Computer Setup (BIOS) and AdvancedSystem Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard...
Page 113 - Specifications
8 Specifications Computer specifications Metric U.S. Dimensions Width 29.16 cm 11.48 in Depth 2.15 cm 8.46 in Height (front to back) 2.11 to 3.19 cm 0.83 to 1.26 in Weight With 6-cell battery 1.60 kg 3.53 lb With 3-cell battery 1.46 kg 3.22 lb Input power Operating voltage and current 19.5 V dc @ 3....
Page 116 - recovering; Creating recovery media and backups
9 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state...
Page 117 - Creating HP Recovery media
See Creating HP Recovery media on page 107 . 2. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows us...
Page 118 - Restore and recovery
● Be sure that the computer is connected to AC power before you begin creating the recovery media. ● The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Rec...
Page 120 - Recovering using HP Recovery Manager
section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows. IMPORTANT: This option does not provide backups of your information. Before using this option, back up any persona...
Page 121 - What you need to know
What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. ● Recovery ...
Page 122 - Using HP Recovery media to recover; Changing the computer boot order; Removing the HP Recovery partition
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the first HP Recovery dis...
Page 123 - 0 Power cord set requirements; Requirements for all countries
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the e...
Page 124 - Requirements for specific countries and regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ ...
Page 127 - Index
Index A AC adapter 16 spare part numbers 31, 32 AC adapter, spare part numbers 30 action keys identifying 11 antenna removal 77 spare part number 28, 77 Antenna Kit, spare part number 28, 77 audio, product description 3 audio-out (headphone) jacks 15 B backing up personal files 107 backups 106 base ...
