Page 3 - Safety warning notice
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flatsurface. Do not allow another hard surface, such as an adjoining optional ...
Page 5 - Table of contents
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 9 Finding your hardware and ...
Page 9 - Product description
1 Product description Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Product Name HP ENVY 15 Notebook PC HP ENVY TouchSmart 15 Notebook PC √ √ Processors ● AMD® A10-5750M 2.50-GHzprocessor (turbo up to 3.50-GHz;1600-MHz FSB, 4.0-M...
Page 17 - External component identification; Locating hardware; Control Panel; System and Security; Locating software; All apps
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c , and then select Control Panel . 2. Select System and Security , and then in the System area, select Device ...
Page 18 - Display
Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display isclosed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) Record sound. (3) Webcam light On: T...
Page 20 - Keys
Item Component Description (2) Speakers (2) Produce sound. (3) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of apassword logon. Keys Item Component Description (1) esc key Reveals system information when pressed in combinationwith the fn key. (2) fn key Exec...
Page 22 - TouchPad
Item Component Description (4) Caps lock light On: Caps lock is on, which switches the keys to allcapital letters. (5) Fingerprint reader light ● White: The fingerprint authentication was successful. ● Amber: The fingerprint authentication failed. TouchPad Item Component Description (1) TouchPad zon...
Page 26 - Bottom
Bottom Item Component Description (1) Service cover Provides access to the hard drive bay, the WLAN moduleslot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless moduleauthorized for use in the computer by the governmentalagency...
Page 27 - Illustrated parts catalog
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model numberprovided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front ofthe computer. (2) Serial number (s/n) This...
Page 36 - Mass storage devices
Mass storage devices Item Component Spare part number (1) External DVD±RW Double-Layer with SuperMulti Drive 659940-001 (2) Hard drive (does not include hard drive bracket or hard drive connector cable): 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 634250-001 500-GB, 5400-rpm, 9.5- and...
Page 38 - Sequential part number listing
Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer models in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use on all computer models in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use on all computer models in E...
Page 45 - Service considerations; Plastic parts
4 Removal and replacementprocedures preliminaryrequirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include...
Page 47 - Electrostatic discharge damage
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structuredetermine the degree of sensitivity. Networks built into many integrated circuits provide someprotection, but in many cases, ESD contains enough pow...
Page 48 - Packaging and transporting guidelines; Workstation guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Kee...
Page 49 - Equipment guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible strapswith a minimum of one megohm ±10% resistance in the ground cords. To provide proper ...
Page 50 - Component replacement procedures
5 Removal and replacementprocedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty todetermine if Customer Self-Repair is supporte...
Page 51 - Battery
Battery Description Spare part number 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710417-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710416-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, a...
Page 53 - WLAN module
5. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. WLAN module Description Spare part number Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Mediatek MT7630E 802.11bgn Wi-...
Page 55 - Hard drive
Reverse this procedure to install the WLAN module. Hard drive Description Spare part number 1-TB, 5400-rpm, 9.5-mm 676521-001 750-GB, 5400-rpm, 9.5-mm 634250-001 500-GB, 5400-rpm, 9.5- and 7.0-mm 683802-001 Before removing the hard drive, follow these steps: 1. Turn off the computer. If you are unsu...
Page 57 - Memory module; Update BIOS before adding memory modules
Reverse this procedure to install the RTC battery. Memory module Description Spare part number 8-GB (PC3L, 12800, 1600-MHz) 693374-001 4-GB (PC3L, 12800, 1600-MHz) 691740-001 2-GB (PC3L, 12800, 1600-MHz) 691739-001 Update BIOS before adding memory modules Before adding new memory, make sure you upda...
Page 60 - RTC battery
6 Removal and replacementprocedures for Authorized ServiceProvider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides...
Page 63 - Base enclosure
Base enclosure Description Spare part number Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) 720534-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernatio...
Page 65 - Display assembly
4. Remove the base enclosure. Reverse this procedure to install the base enclosure. Display assembly NOTE: The TouchScreen display assembly is spared only at the component level. The non- TouchScreen display assembly is spared at both the component and the subcomponent level. For moredisplay assembl...
Page 73 - Fan
b. Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) c. Remove the wireless antenna. The wireless antenna are available using spare part number 720532-001. Reverse this proced...
Page 74 - System board
Remove the fan: 1. Disconnect the fan cable (1) from the system board. 2. Remove the two Phillips PM2.5×4.5 screws (2) that secure the fan to the top cover. 3. Remove the fan (3) . Reverse this procedure to install the fan. System board NOTE: The system board spare part kit includes replacement ther...
Page 80 - Heat sink
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor 720576-001 For use only on computer models equipped with the Intel HM87 chipset and a GeForce 750Mgraphics subsystem 720542...
Page 85 - Processor
Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0- MB L2cache, DDR3, quad core, 35 W) 713548-001 AMD A8-5550M 2.1...
Page 88 - Connector board
Connector board Description Spare part number For use only on computer models equipped with an AMD processor 720579-001 For use only on computer models equipped with an Intel processor and a graphics subsystem withdiscrete memory 723372-001 For use only on computer models equipped with an Intel proc...
Page 90 - Power connector cable
Power connector cable Description Spare part number For use on all computer models equipped with a graphics subsystem with UMA memory 720537-001 For use only on computer models equipped with an Intel processor and a graphics subsystem withdiscrete memory 720538-001 Before removing the power connecto...
Page 91 - Subwoofer
Reverse this procedure to install the power connector cable. Subwoofer Description Spare part number Subwoofer (includes cable and 3 isolators) 720563-001 Before removing the subwoofer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, tur...
Page 93 - Rear speakers
Rear speakers Description Spare part number Rear speakers (include left and right rear speakers, 2 cables, and 4 isolators) 720561-001 Before removing the rear speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on...
Page 95 - Fingerprint reader board
Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 720543-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, an...
Page 96 - Front speakers
5. Remove the fingerprint reader board (5) and cable. Reverse this procedure to install the fingerprint reader board. Front speakers Description Spare part number Front speakers (include left and right front speakers, 2 cables, and 4 isolators) 720562-001 Before removing the front speakers, follow t...
Page 98 - TouchPad assembly
TouchPad assembly Description Spare part number TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, and cables) 722972-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thec...
Page 101 - Power button board
Power button board Description Spare part number Power button board (includes cable) 720553-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through th...
Page 103 - Keyboard
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare part number Keyboard with backlight (includes backlight cable): For use only on computer modelsequipped with an Intel processorin Belgium 720244-A41 For use only on computer modelsequipped with an I...
Page 107 - Updating the BIOS; Determining the BIOS version; Main
7 Using Setup Utility (BIOS) andSystem Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input andoutput devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility(BIOS) includes settings for the types of dev...
Page 108 - Downloading a BIOS update; HP Support Assistant
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the ACadapter. Do not download or install a BIOS update while the computer is runni...
Page 109 - Using System Diagnostics
Using System Diagnostics To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc , and then press f2 . 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc . Usi...
Page 110 - Specifications; Computer specifications
8 Specifications Computer specifications Metric U.S. Dimensions HP ENVY TouchSmart 15 Notebook PC Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.89 to 2.99 cm 0.74 to 1.18 in Weight 2.76 kg 6.08 lbs HP ENVY 15 Notebook PC Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height...
Page 112 - Hard drive specifications
Hard drive specifications 1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm** Dimensions Height 9.5 mm 9.5 mm 9.5 and 7.0 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/...
Page 113 - Help and Support
9 Backing up, restoring, andrecovering Your computer includes tools provided by HP and the operating system to help you safeguard yourinformation and retrieve it if you ever need to. These tools will help you return your computer to aproper working state or even back to the original factory state, a...
Page 114 - Creating recovery media and backups
Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backupof the HP Recovery partition on the computer. The backup can be used to reinstall the ori...
Page 115 - Creating HP Recovery media; HP Recovery Manager
Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after yousuccessfully set up the computer. HP Recovery media can be used to perform system recovery if thehard drive becomes corrupted. System recovery reinstalls the original operating sy...
Page 116 - Restore and recovery
Restore and recovery There are several options for recovering your system. Choose the method that best matches yoursituation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restoreyour information from the backups you created. For mo...
Page 117 - Using Windows Refresh for quick and easy recovery
For more information, see Removing the HP Recovery partition on page 112 . Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the WindowsRefresh option allows you to start fresh and keep what is important to you. IMPO...
Page 118 - Recovering using HP Recovery Manager; What you need to know
To use the Start screen: 1. From the Start screen, point to the upper-right or lower-right corner of the screen to revealthe charms. 2. Click Settings . 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everythi...
Page 119 - Using HP Recovery media to recover; Changing the computer boot order
Using the HP Recovery partition to recover a minimized image(select models only) The HP Recovery partition (select models only) allows you to perform a minimized image recoverywithout the need for recovery discs or a recovery USB flash drive. This type of recovery can only beused if the hard drive i...
Page 120 - Removing the HP Recovery partition
4. Select the optical drive or USB flash drive you want to boot from. 5. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up harddrive space. IMPORTANT: Removing the HP Recovery partition means y...
Page 121 - 0 Power cord set requirements; Requirements for all countries
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in thecountry or region where the equ...
Page 122 - Requirements for specific countries and regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's R...
Page 124 - Index
Index A AC adapter light 17AC adapter, spare part numbers 29, 31 action keys 12antenna locations 10removal 64spare part number 27, 33, 65 Antenna Kit, spare part number 27, 33 audio, product description 6audio-in jack 17audio-out jack 17 B base enclosure removal 55spare part number 25, 33, 55 batter...
