Page 3 - Safety warning notice
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flatsurface. Do not allow another hard surface, such as an adjoining optional ...
Page 5 - Table of contents
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 7 Display .....................
Page 9 - Product description
1 Product description Category Description Product Name HP ENVY 17 Processors Intel® Quad Core® i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz), 1600-MHz FSB,8.0-MB L3 cache, 45 W Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz), 1600-MHz FSB,6.0-MB L3 cache, 45 W Intel ...
Page 15 - External component identification; Display
2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive networking signals using up to 2integrated antennas to a local wireless router or hub. (2) Proximity sensors (2) (select models only) Detects your presence in front of the computer and turn...
Page 17 - Buttons and speakers
Buttons and speakers Item Component Description (1) Power button ● When the computer is off, press the button to turn onthe computer. ● When the computer is on, press the button briefly toinitiate Sleep. ● When the computer is in the Sleep state, press thebutton briefly to exit Sleep. ● When the com...
Page 18 - Keys
Keys Item Component Description (1) esc key Displays system information when pressed in combinationwith the fn key. (2) fn key Executes the following functions: ● When the key is pressed in combination with the esc key, system information is displayed. ● When the key is pressed in combination with t...
Page 19 - Lights
Lights Item Component Description (1) Imagepad light ● Amber: The Imagepad is off. ● Off: The Imagepad is on. (2) Caps lock light ● White: Caps lock is on. ● Off: Caps lock is off. (3) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer ...
Page 20 - Imagepad; Front
Imagepad Item Component Description (1) Imagepad light ● Amber: The Imagepad is off. ● Off: The Imagepad is on. (2) Imagepad on/off button Quickly double-tap this button to turn the Imagepad offor on. (3) Left Imagepad button The bottom left corner of the Imagepad functions like theleft button on an...
Page 21 - Left side
Left side Item Component Description (1) Optical drive Reads and writes to an optical disc. CAUTION: To reduce the risk of damaging the computer, do not insert smaller (8 cm diameter) opticaldiscs into the drive. (2) USB 3.0 ports (2) Connect optional USB 3.0 devices and provideenhanced USB power pe...
Page 22 - Right side
Right side Item Component Description (1) Digital Media Slot Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity Memory Card (2) Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Ha...
Page 24 - Bottom
Bottom Item Component Description (1) Battery/hard drive cover Provides access to the following components: ● battery ● primary hard drive ● secondary hard drive ● wireless audio module (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool inter...
Page 25 - Illustrated parts catalog
Page 26 - Service tag
Service tag When ordering parts or requesting information, provide the computer serial number and modeldescription provided on the service tag. Item Description Function (1) Product name This is the product name affixed to the front ofthe computer. (2) Serial number (s/n) This is an alphanumeric ide...
Page 27 - Computer major components
Computer major components ENWW Computer major components 19
Page 32 - Accessory Cover Kit
Accessory Cover Kit Item Component Spare part number Accessory Cover Kit includes: 665924-001 (1) Battery/hard drive cover (includes 3 rubber feet) (2) Service access cover (includes 2 rubber feet and battery/hard drive cover release mechanism) 24 Chapter 3 Illustrated parts catalog ENWW
Page 33 - Mass storage devices
Mass storage devices Item Component Spare part number (1) Hard drive (does not include hard drive bracket, cables, or screws): 1-TB, 5400-rpm, 12.7-mm 638974-001 750-GB, 7200-rpm, 9.5-mm 633252-001 750-GB, 7200-rpm, 9.5-mm hybrid 684506-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-m...
Page 34 - Miscellaneous parts
Item Component Spare part number (4) mSATA drive: 128-GB mSATA drive 665931-001 80-GB mSATA drive 665932-001 (5) Solid-state drive (does not include bracket, cable, or screws): 300-GB solid-state drive 665930-001 256-GB solid-state drive 689223-001 160-GB solid-state drive 665929-001 Miscellaneous p...
Page 35 - Sequential part number listing
Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-061 Power ...
Page 41 - Preliminary replacement requirements; Tools required; Plastic parts
4 Removal and replacementprocedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sectio...
Page 42 - Drive handling; Grounding guidelines; Electrostatic discharge damage
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whetherthe computer is o...
Page 46 - Component replacement procedures
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 96 screws that must be removed, replaced, or loosened when servicingthe computer. Make special note of each screw size and location during removal and replacement. Service tag When orderin...
Page 49 - Subwoofer
9. Remove battery (5) . Reverse this procedure to install the battery. Subwoofer Description Spare part number Subwoofer (includes cable and rubber isolators) 665928-001 Before removing the subwoofer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in ...
Page 50 - Optical drive
3. Remove the subwoofer (4) . Reverse this procedure to install the subwoofer. Optical drive NOTE: The optical drive spare part kit includes the left and right mounting brackets, the connector board, the connector cable, and screws. Description Spare part number Blu-ray ROM DVD±RW Super Multi Double...
Page 52 - Memory module
Memory module Description Spare part number PC3, 12800, 1666-MHz 8 MB 670034-001 4 GB 641369-001 2 GB 652972-001 PC3, 10600, 1333-MHz 8 GB 634091-001 4 GB 621569-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hi...
Page 54 - RTC battery
RTC battery Description Spare part number RTC battery (includes cable) 651948-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system. ...
Page 55 - mSATA drive
mSATA drive Description Spare part number 128-GB mSATA drive 665931-001 80-GB mSATA drive 665932-001 Before removing the mSATA drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the...
Page 56 - WLAN module
2. Remove the mSATA drive by pulling it away from the slot at an angle. Reverse this procedure to install the mSATA drive. WLAN module Description Spare part number Intel Centrino Advanced-N 6235 WLAN module 670292-001 Intel Centrino Advanced-N 6230 WLAN module 636672-001 Intel Centrino Ultimate-N 6...
Page 59 - Hard drive
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, cables, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 665909-001. Description Spare part number 1-TB, 5400-rpm, 12.7-mm 638974-001 750-GB, 7200-rpm, 9.5-mm 633252-001 ...
Page 64 - Top cover
Top cover NOTE: The top cover spare part kit includes the TouchPad and TouchPad cable. Description Spare part number For use only on computer models with USB 3.0 capability 690000-001 For use only on computer models with USB 2.0 capability 665935-001 Before removing the top cover, follow these steps...
Page 67 - Keyboard
Reverse this procedure to install the top cover. Keyboard NOTE: The keyboard spare part kit includes a keyboard cable and a keyboard light cable. For use in country or region: Spare part number: For use in country or region: Spare part number: Keyboard in natural silver finish: For use in the Nether...
Page 72 - Card Reader board
Card Reader board Description Spare part number For use only on computer models with USB 3.0 capability 689995-001 For use only on computer models with USB 2.0 capability 665923-001 Before removing the Card Reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the co...
Page 73 - Front speakers
4. Remove the Card Reader board (4) . Reverse this procedure to install the Card Reader board and cables. Front speakers Description Spare part number Front speakers (include left and right front speakers, cables, and rubber isolators) 665926-001 Before removing the front speakers, follow these step...
Page 75 - TouchPad LED board
TouchPad LED board Description Spare part number TouchPad LED board (includes cable) 665922-001 Before removing the TouchPad LED board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through t...
Page 76 - Power button board
Power button board Description Spare part number Power button board (includes cable) 665921-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through t...
Page 77 - Top speaker
Top speaker Description Spare part number Top speaker (includes cable) 665927-001 Before removing the top speaker, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system. ...
Page 78 - System board
System board NOTE: The system board spare part kit includes includes 1 GB of discrete graphics subsystem memory and replacement thermal material. Replacement thermal material is also available in theThermal Material Kit, spare part number 634366-001. Description Spare part number Equipped with the I...
Page 82 - Fan/heat sink assembly
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634366-001. Description Spare part number For use only on computer models with USB 3.0 capabilit...
Page 85 - Processor
Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 634366-001. Description Spare part number Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz ...
Page 87 - Display assembly
Display assembly NOTE: The display assembly spare part kit includes the display panel cable, webcamera/ microphone module and cable, and 2 wireless antenna cables and transceivers. Description Spare part number 17.3-in, FHD, AG, LED, FG, 3D display assembly in natural silver finish 665913-001 17.3-i...
Page 91 - Using Setup Utility; Starting Setup Utility; Changing the language of Setup Utility
5 Setup Utility (BIOS) and SystemDiagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input andoutput devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utilityincludes settings for the types...
Page 92 - Navigating and selecting in Setup Utility; Displaying system information
Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the ta...
Page 93 - Restoring factory settings in Setup Utility; Exiting Setup Utility; Updating the BIOS
Restoring factory settings in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Setup Utility to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for St...
Page 94 - Determining the BIOS version; Downloading a BIOS update
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installedon the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed ...
Page 95 - Using System Diagnostics
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after thedownload is complete. If no instructions are displayed, follow these steps: 1. Windows 7 —Open Windows Explorer by selecting Start > Computer . Windows XP —Open Windows Explorer by selecting Start...
Page 97 - Specifications; Computer specifications
6 Specifications Computer specifications Metric U.S. Dimensions Width 41.60 cm 16.38 in Depth 27.10 cm 10.67 in Height 3.26 cm 1.28 in Weight 3.40 kg 7.5 lb Input power Operating voltage and current 19.5 V dc @ 6.5 A - 120 W Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -...
Page 99 - Hard drive specifications
Hard drive specifications *1-TB **750-GB **500-GB **320-GB Dimensions Height 12.7 mm 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 152 g 110 g 110 g 110 g Interface type SATA SATA SATA SATA Transfer rate Synchronous (maximum) 97 MB/sec 9...
Page 101 - Backup and recovery; Restore
7 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard yourinformation and restore it if ever needed. This chapter provides information on the following topics: ● Creating a set of recovery discs or a recovery flash drive (Recovery Manager so...
Page 102 - Creating restore media
Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure thatyou can restore your computer to its original factory state if the hard drive fails, or if for any reason youcannot restore using the recovery partition tools. Create these di...
Page 103 - Performing a system restore
Performing a system restore HP Recovery Manager software allows you to repair or restore the computer to its original factory state.HP Recovery Manager works from recovery discs or a recovery flash drive, or from a dedicatedrecovery partition (select models only) on the hard drive. NOTE: A system re...
Page 105 - Backing up and recovering your information
Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add newsoftware and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup ...
Page 106 - Using Windows Backup and Restore; When to create restore points
Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take overan hour. To create a backup: 1. Select Start > Control Panel > Sys...
Page 109 - Power cord set requirements; Requirements for all countries; Requirements for specific countries and regions
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in thecountry or region where the equi...
Page 113 - Recycling
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not disposeof the battery in general household waste. Follow the local laws and regulations in your area forbattery disposal. HP encourages customers to recycle used electronic hardware, HP origina...
Page 115 - Index
Index Symbols/Numerics 3D glasses protective cover, spare part number 26, 27 3D glasses, spare part number 26, 27 A AC adapter light 15AC adapter, spare part number 26, 27 Accessory Cover Kit contents 24spare part number 23, 24, 29 Action keys 10antenna, locations 7audio, product description 4audio-...