Page 3 - Safety warning notice
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only ona hard, flat surface. Do not allow another hard surface, such as an adjoining o...
Page 5 - Table of contents
Table of contents 1 Starting right ................................................................................................................................................... 1 Best practices .......................................................................................................
Page 11 - Starting right; Fun things to do
1 Starting right This computer is a powerful tool designed to enhance your work and entertainment. To get the mostout of your computer, read this chapter to learn about best practices after setup, fun things to do withyour computer, and where to go to get more HP resources. Best practices To protect...
Page 12 - More HP resources
More HP resources You have already used Setup Instructions to turn on the computer and locate this guide. For product details, how-to information, and more, use this table. Resource Contents Setup Instructions ● Overview of computer setup and features. Help and Support To access Help and Support, se...
Page 13 - Getting to know your computer; Front
2 Getting to know your computer Finding your hardware and software information ▲ Select Start > Computer . A list displays all the devices installed in your computer, including optical drives, solid-state drives(SSDs), or a secondary hard drive. To find out what software is included on your compu...
Page 14 - Right side
Right side Component Description (1) Optical drive Reads and writes (select models only) to an optical disc. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) Power light ● White: The com...
Page 16 - Left side
Left side Component Description (1) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normalfor the internal fan to cycle on and off during routineoperation. (2) External monitor port Connects a...
Page 18 - Display
Display Refer to the illustration that most closely matches your computer. Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wirelesslocal area networks (WLANs). (2) Internal microphones (2) Record sound. (3) HP TrueVision HD Webcam Records video, cap...
Page 20 - Top; TouchPad
Top TouchPad Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates itemson the screen. (4) Left TouchPad button Functions like the ...
Page 21 - Lights
Lights Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state,which is an energy-saving mode. The computer shutsoff power to the display and other unneededcomponents. ● Off: The computer is off or in Hibernation. Hibernationis an energ...
Page 24 - Keys
Keys Component Description (1) esc key Displays system information when pressed in combinationwith the fn key. (2) fn key Executes frequently used system functions when pressedin combination with the esc key or the b key. (3) Windows logo key Displays the Windows Start menu. (4) b key Enables or dis...
Page 26 - Bottom
Bottom Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay and opens theservice door. (3) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prev...
Page 28 - Connecting to a network; Connecting to a wireless network; Using the wireless controls
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globeand access information from millions of websites using your computer and a wired or wirelessnetwork connection. This chapter will help you get connected to that world. Connecting t...
Page 29 - Using operating system controls
Using the wireless button The computer has a wireless button, one or more wireless devices, and one or two wireless lights,depending on the model. All of the wireless devices on your computer are enabled at the factory, sothe wireless light is on (white) when you turn on the computer. The wireless l...
Page 30 - Using a WLAN; Using an Internet service provider
Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed ofother computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably. ● A lar...
Page 32 - Connecting to a WLAN; Using Bluetooth wireless devices (select models only)
Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wirelesslight is off, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off. 2. Click...
Page 34 - Enjoying entertainment features
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage yourmusic, and download and watch movies. Or, to make your computer an even more powerfulentertainment center, connect external devices, like speakers, headphones, monitor, pr...
Page 36 - Using audio; Connecting speakers
To start the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam . For details about using the webcam, select Start > Help and Support . Using audio On your HP computer, you can play music CDs, download and listen to music, stream audio contentfrom the web (in...
Page 37 - Connecting headphones; Connecting a microphone; Accessing Beats Audio Control Panel; Enabling and Disabling Beats Audio
Connecting headphones You can connect wired headphones to the headphone jack on the computer. To connect wireless headphones or speakers to your computer, follow the device manufacturer's instructions. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, ea...
Page 38 - Checking the sound; Using video
Checking the sound To check the audio functions on your computer, follow these steps: 1. Select Start > Control Panel > Hardware and Sound > Sound . 2. When the Sound window opens, click the Sounds tab. Under Program Events , select any sound event, such as a beep or alarm, and click the Te...
Page 39 - Connecting a VGA monitor or projector
Connecting a VGA monitor or projector To see the computer screen image on an external VGA monitor or projected for a presentation,connect a monitor or projector to the computer's VGA port. To connect a monitor or projector: 1. Connect the VGA cable from the monitor or projector to the VGA port on th...
Page 40 - Connecting an HDMI TV or monitor
Connecting an HDMI TV or monitor To see the computer screen image on a high-definition TV or monitor, connect the high-definitiondevice according to the following instructions. To connect an HDMI device to your computer, you need an HDMI cable, sold separately. To connect a high-definition TV or mon...
Page 41 - Using Intel Wireless Display (select models only); Managing your audio and video files
Configuring audio settings (with HDMI TV) HDMI is the only video interface that supports high-definition video and audio . After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps: 1. Right-click the Speaker icon in the notification area, at the far righ...
Page 43 - Using the keyboard; Using ALT GR key combinations
Using the keyboard The keyboard allows you to type and the action keys and hot keys allow you to perform specificfunctions. For more details about the keyboard keys, see Keys on page 14 . NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than thos...
Page 45 - Using the hot keys; Using the keypad; Using the integrated numeric keypad
Using the hot keys A hot key is a combination of the fn key and either the esc key or the b key. To use a hot key: ▲ Briefly press the fn key, and then briefly press the second key of the combination. Function Hot key Description Display system information. fn + esc Displays information about system...
Page 46 - Using the TouchPad; Turning the TouchPad off or on
Using the TouchPad Component Description (1) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (2) TouchPad on/off button Turns the TouchPad on or off. (3) TouchPad zone Moves the on-screen pointer and selects or activates itemson the screen. (4) Left TouchPad button Functions lik...
Page 48 - Using TouchPad gestures
Using TouchPad gestures The TouchPad supports a variety of gestures that let your fingers swipe, pinch, and rotate tomanipulate items on the desktop. To use TouchPad gestures, place two fingers on the TouchPad atthe same time. NOTE: TouchPad gestures are not supported in all programs. To view the de...
Page 49 - Scrolling
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingersslightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or rightmotion. NOTE: Scrolling speed is controlled by finger speed. Pinching/Zooming Pinching a...
Page 50 - Rotating; Flicking
Rotating Rotating allows you to rotate items such as photos. To rotate, anchor your left forefinger in theTouchPad zone. Move the right forefinger around the anchored finger in a sweeping motion, movingfrom 12 o’clock to 3 o’clock. To reverse the rotation, move your right forefinger from 3 o’clock t...
Page 51 - Managing power
6 Managing power Your computer can operate on either battery power or external power. When the computer is onlyrunning on battery power and an AC power source is not available to charge the battery, it isimportant to monitor and conserve the battery charge. Your computer supports power plans tomanag...
Page 52 - Using Sleep or Hibernation; Initiating and exiting Sleep
Using Sleep or Hibernation Microsoft Windows has two power-saving states, Sleep and Hibernation. NOTE: For select models, the Intel Rapid Start Technology (RST) feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. Rapid Start Technology ma...
Page 55 - Running on battery power; Removing a user-replaceable battery
Running on battery power When a charged battery is in the computer and the computer is not plugged into external power, thecomputer runs on battery power and the display brightness decreases to conserve battery life. Thebattery in the computer slowly discharges when the computer is off and unplugged...
Page 56 - Conserving battery power; Identifying low battery levels; Storing a user-replaceable battery
Conserving battery power Use the following tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove the battery from the computer when it is not being used or charged. ● Turn off wireless devices...
Page 57 - Disposing of a user-replaceable battery; Replacing a user-replaceable battery; Running on external power
Disposing of a user-replaceable battery WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this guide, se...
Page 58 - Shutting down the computer
Using HP CoolSense (select models only) HP CoolSense automatically detects when the computer is not in a stationary position and adjusts performance and fan settings to keep the surface temperature of your computer at theoptimum level of comfort. When HP CoolSense is off, the position of the compute...
Page 59 - Managing and sharing information; Connecting a USB device
7 Managing and sharing information Drives are digital storage devices or solid-state drives that help you store, manage, share, andaccess information. Your computer has an internal hard drive that stores your computer's software,operating system, as well as providing storage for all of your personal...
Page 61 - Inserting and removing digital storage cards
Inserting and removing digital storage cards To insert a digital storage card: CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert a digital card. 1. Hold the card label-side up, with the connectors facing the computer. 2. Insert the card into the digita...
Page 62 - Using optical drives
Using optical drives An optical disc drive uses laser light to read or store large amounts of information. Some drives canonly read information, but others can also write (burn) information onto a blank disc. Use these tips for best performance of your optical drive: ● When the battery is the only s...
Page 63 - Inserting an optical disc
such a BD movie release is inserted in the drive. Follow the on-screen instructions to install theupdate. ● If lines appear on the display when viewing a BD, they may be caused by interference from thewireless network. To resolve the issue, close any open applications and turn off your wirelessfeatu...
Page 64 - Removing an optical disc; Sharing drives on the network
Removing an optical disc 1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. 2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edge...
Page 65 - Maintaining your computer; Improving performance; Handling drives
8 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. Thischapter provides information about improving the performance of your computer by running toolssuch as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding ...
Page 66 - Replacing a hard drive
● Do not type on the keyboard or move the computer while an optical drive is writing to a disc. Thewrite process is sensitive to vibration. ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allowthe screen to clear, or properly disconnect the external hard ...
Page 69 - Adding or replacing memory modules
Adding or replacing memory modules Adding memory can help improve your computer's performance. Your computer is like your physicalwork area. The hard drive is the filing cabinet where you store your work and the memory is the deskwhere you work. When your memory isn’t big enough to hold all your wor...
Page 72 - Cleaning the TouchPad and keyboard
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions.Updates can resolve issues and bring new features and options to your computer. Technology isalways changing, and updating programs and drivers allows your computer to run ...
Page 73 - Traveling with or shipping your computer
Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep yourequipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦ Remove all discs and all external media cards...
Page 76 - Setting Windows passwords
Setting Windows passwords Password Function User password Protects access to a Windows user account. You may alsoset up your computer to require the user password to exitSleep or Hibernation. See Setting password protection on wakeup on page 43 for more information. Administrator password Protects a...
Page 77 - Using the fingerprint reader (select models only); Using HP SimplePass; Registering fingerprints
Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprintreader, you must set up a user account and password on the computer and then register one or morefingerprints using HP SimplePass software. For the...
Page 78 - Using Internet security software; Using antivirus software; Using firewall software
Using Internet security software When you use your computer to access email, a network, or the Internet, you potentially expose yourcomputer to computer viruses, spyware, and other online threats. To help protect your computer,Internet security software that includes antivirus and firewall features ...
Page 79 - Installing Windows security updates; Installing HP and third-party software updates
Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be regularlyupdated to correct security problems and improve software performance. For more information, see Updating programs and drivers on page 62 . Installing Windows security updates Up...
Page 80 - Securing your wireless network; Backing up your software applications and information; Using an optional security cable lock
Securing your wireless network When you set up your wireless network, always enable security features. For more information, see Protecting your WLAN on page 21 . Backing up your software applications and information Regularly back up your software applications and information to protect them from b...
Page 81 - Diagnostics; Updating the BIOS
10 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input andoutput devices on the system (such as disk drives, display, keyboard, mouse, and printer). SetupUtility (BIOS) includes settings for the types of d...
Page 82 - Determining the BIOS version; Downloading a BIOS update
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currentlyinstalled on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS ) can be displayed...
Page 83 - Using System Diagnostics
4. Double-click the file that has an .exe extension (for example, filename .exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your ha...
Page 84 - Creating backups; Creating recovery media to recover the original system
11 Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard yourinformation and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the workingcomputer. 2...
Page 85 - What you need to know; Creating system restore points
What you need to know ● Only one set of recovery media can be created. Handle these recovery tools carefully, and keepthem in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity forthe flash drive or the number of blank DVD discs that will be requir...
Page 86 - Backing up system and personal information; Tips for a successful backup
What you need to know ● If you restore to a restore point and then change your mind, you can undo the restoration. ● You should create system restore points: ◦ Before you add or change software or hardware ◦ Periodically, whenever the computer is running normally ● System Restore also saves shadow c...
Page 88 - Restore and recovery; Restoring to a previous system restore point; Restoring specific files using Windows Backup and Restore; Recovering the original system using HP Recovery Manager
Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably.Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you canrestore the computer to a previous...
Page 89 - Recovering using HP Recovery partition (select models only); Recovering using the recovery media
● If the recovery media do not work, you can obtain recovery discs for your system from the HPwebsite. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do notinterrupt th...
Page 91 - 2 Specifications
12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with thecomputer. The computer operates on DC power, which can be supplied by an AC or a DC power source. TheAC power source must be rated at 100–240 V, 50–60 Hz. Although the com...
Page 92 - Operating environment
Operating environment Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 85°C -4°F to 185°F Relative humidity (noncondensing) Operating 5% to 95% 5% to 95% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,0...
Page 93 - 3 Troubleshooting and support
13 Troubleshooting and support ● Troubleshooting ● Contacting customer support 83
Page 94 - Disc drive problems
Troubleshooting Disc drive problems If the disc tray fails to open normally, follow these steps: 1. Insert the end of a paper clip into the release access (1) in the front bezel of the drive. 2. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it sto...
Page 95 - Cannot connect to a WLAN; Cannot connect to a preferred network
Cannot connect to a WLAN If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned onand properly installed on your computer. 1. If the wireless light is off or amber, press the wireless button, wireless switch, or wireless key toturn the wireless device on. 2. Th...
Page 97 - Audio problems
Cannot connect to the wireless router If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router byremoving power from the router for 10 to 15 seconds. If the computer still cannot make a connection to a WLAN, restart the wireless router. For details, seethe ...
Page 98 - Power management problems; Resolving a low battery level; Troubleshooting an AC adapter
Power management problems Some possible causes for power management problems include the following: ● Low battery levels ● AC adapter problems Resolving a low battery level Resolving a low battery level when external power is available ● Connect an AC adapter. ● Connect an optional docking or expans...
Page 100 - Contacting customer support
Contacting customer support If the information provided in this user guide or in Help and Support does not answer your questions,you can contact HP Customer Support at http://www.hp.com/go/contactHP . NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http...
Page 101 - 4 Electrostatic Discharge
14 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—forexample, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors m...
Page 102 - Index
Index A AC adapter 5action keys decrease screen brightness 33 Help and Support 33identifying 14increase screen brightness 33next track or section 34play, pause, resume 34previous track or section 34radiance backlight keyboard 34 switch screen image 33volume down 34volume mute 34volume up 34wireless ...