Page 3 - Safety warning notice
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,flat surface. Do not allow another hard surface, such as an adjoining optional ...
Page 5 - Table of contents
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ........................................................................................
Page 9 - Product description
1 Product description Category Description Product Name HP EliteBook 9470m Notebook PC Processors Intel® Core® processors: ● i3-3217U 1.8-GHz, 3-MB L3 Cache, 17W ● i5-3317U 1.7-GHz (max turbo frequency 2.6-GHz), 3-MB L3 Cache, 17W ● i5-3427U 1.7-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache, 17W ...
Page 16 - External component identification; Display
2 External component identification Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wirelesslocal area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wirelesswide area netwo...
Page 17 - Top; TouchPad
Component Description (6) Internal display switch Turns off the display or initiates Sleep if the display is closedwhile the power is on. NOTE: The display switch is not visible from the outside of the computer. *The antennas are not visible from the outside of the computer. For optimal transmission...
Page 18 - Lights
Lights NOTE: Windows 7 keyboard shown. Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Microphone mute light ● On: Microphone is off. ● Amber: Microphone is on. (3) Num lock light On: Nu...
Page 19 - Buttons and fingerprint reader (select models only)
Buttons and fingerprint reader (select models only) NOTE: Windows 8 keyboard shown. Top 11
Page 21 - Keys – Windows models
Keys – Windows models Component Description (1) esc key Displays system information when pressed in combinationwith the fn key. (2) fn key Executes frequently used system functions when pressedin combination with a function key, the num lk key, or the esc key. (3) Windows 7 logo key Windows 7: Displ...
Page 22 - Keys – SUSE Linux models
Keys – SUSE Linux models Component Description (1) fn key Executes frequently used system functions when pressedin combination with a function key. (2) Function keys Execute frequently used system functions when pressed incombination with the fn key. Each key on the keypad performs the function indi...
Page 24 - Left
Left Component Description (1) Power connector Connects an AC adapter. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normalfor the internal fan to cycle on and off during routineoperatio...
Page 26 - Bottom
Bottom Component Description (1) Wireless and memory modulecompartment Contains the wireless and memory modules. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wirelessmodule authorized for use in the computer by thegovernmental agency that regulates wireless dev...
Page 28 - Illustrated parts catalog; Service tag and PCID label; Service tag
3 Illustrated parts catalog Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and modeldescription provided on the service tag. ● Product name (1) . This is the product name affixed to the front of the computer. ● Serial number (...
Page 29 - PCID label
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS)back to factory shipped specifications when replacing the system board. The label may have adifferent number of characters depending on the operating system on the computer. Windows 8 models Non...
Page 30 - Computer major components
Computer major components 22 Chapter 3 Illustrated parts catalog
Page 34 - Display assembly subcomponents
Display assembly subcomponents 26 Chapter 3 Illustrated parts catalog
Page 36 - Mass storage devices
Mass storage devices Item Description Spare part number (1) Hard drive (does not include hard drive bracket or screws): 500-GB, 7200-rpm, 7-mm SED 703268-001 500-GB, 7200-rpm, 7-mm 703267-001 320-GB, 7200-rpm, 9.5-mm 603783-001 Solid-State Drive (includes drive bracket, connector, and screws): 256-G...
Page 38 - Sequential part number listing
Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable Spare partnumber CSRflag Description 434594-001 A HP USB optical travel mouse 490371-001 A Power cord for use in North America (3-pin, black, 1.83-m) 490371-01...
Page 43 - Removal and replacement procedures; Tools required; Service considerations; Plastic parts
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following se...
Page 44 - Drive handling; Grounding guidelines; Electrostatic discharge damage
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether thecomputer is o...
Page 48 - Component replacement procedures; Battery
Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw size and location during removal and replacement. Battery Description Spare part number 4-cell, 52-Wh, 3.55-Ah, Li ion battery 687945-001 6-cell, 60-Wh, 2.7-Ah, Li ion travel ba...
Page 49 - SIM
When installing the battery: 1. Insert the battery connector end of the battery into the bay, aligning it to the left edge. 2. Slide the battery into the bay until it drops and the latch snaps, and then slide the latch to the leftto lock the battery. NOTE: In the locked position there will be no red...
Page 53 - Hard drive cover
Hard drive cover NOTE: The hard drive cover is available in the Plastics kit, spare part number 702877-001. Description Spare part number Plastics kit 702877-001 Before removing the hard drive cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hi...
Page 56 - mSATA drive
mSATA drive Description Spare part number 256-GB mSATA drive 702866-001 32-GB mSATA drive 702867-001 24-GB mSATA drive 702868-001 Before removing the mSATA drive follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and th...
Page 58 - RTC battery
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 702853-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through t...
Page 60 - Memory module
Memory module NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) 634091-001 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 65...
Page 62 - WWAN module
WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP hs2350 HSPA+ Mobile Br...
Page 64 - WLAN module
WLAN module Description Spare part number Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Intel Centrino Advanced-N 6235 670292-001 Intel Centrino Advanced-N 6205 WLAN module 631954-001 QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo 676786-001 CAUTION: To preve...
Page 71 - Touchpad
5. Lift the base enclosure (1) off the computer while threading the antenna cables through the hole in the base enclosure (2) . Reverse this procedure to install the base enclosure. Touchpad Before removing the touchpad, follow these steps: 1. Turn off the computer. If you are unsure whether the com...
Page 74 - Fan
Fan Description Spare part number Fan (includes cable) 702859-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system. 2. Disconnect the power f...
Page 75 - System board
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System boards for use in models without Windows 8: Intel Core i7-3667U processor (2.00 GHz [3.2-GHz max turbo frequency], 4-MB cache) 702848-001 Intel Core i5-3427U processor (1.80...
Page 80 - Speaker assembly
Speaker assembly Description Spare part number Speaker assembly (includes cable) 702869-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the oper...
Page 81 - Smart card board
Reverse this procedure to install the speakers. Smart card board Description Spare part number Smart card board (includes cable) 702844-001 Before removing the smart card reader, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn theco...
Page 83 - Fingerprint reader board
Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 702845-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut ...
Page 91 - Using Computer Setup; Starting Computer Setup; Navigating and selecting in Computer Setup
5 Computer Setup (BIOS) and AdvancedSystem Diagnostics Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the inputand output devices on the system (such as disk drives, displa...
Page 92 - Restoring factory settings in Computer Setup
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter Computer Setup. To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without savin...
Page 93 - Updating the BIOS
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs . Some download packages contain a file named Readme.txt, which contains information regardinginstalling and troubleshooting the fil...
Page 94 - Using Advanced System Diagnostics
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after thedownload is complete. If no instructions are...
Page 103 - Specifications
6 Specifications Computer specifications Metric U.S. Dimensions Width 33.80 cm 13.3 in Depth 23.13 cm 9.09 in Height (front to back) 1.95 cm 0.77 in Weight Equipped with one memory module, WLAN module, andmSATA drive 1.63 kg 3.6 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W ...
Page 106 - Solid-state drive specifications
Solid-state drive specifications 180-GB* 256-GB* Dimensions Height 7 mm 7 mm Length 100.5 mm 100.5 mm Width 69.9 mm 69.9 mm Weight 78 g 78 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Random Read Up to 550 MB/s Up to 50K IOPS Up to 460 MB/s Up to 46K IOPS Sequential Write Random Write ...
Page 108 - Backup and recovery; Windows 7 – Backup and recovery; Creating recovery media with HP Recovery Disc Creator
7 Backup and recovery Windows 7 – Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders,back up your entire hard drive (select models only), create system repair discs (select models only)with an optional external optical drive, or cr...
Page 109 - Creating recovery media; Backing up your information
HP Recovery Disc Creator can create two kinds of recovery DVDs as follows: ● Windows DVD—Installs the operating system without additional drivers or applications.Choosing this selection creates a DVD that restores the original operating system and thesoftware programs installed at the factory. ● Dri...
Page 110 - Performing a system recovery; Using the Windows recovery tools
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore . 2. Follow the on-screen instructions to set up your backup, create a system image (select modelsonly), or create a system...
Page 111 - Using f11 recovery tools; Using a Windows 7 operating system DVD (purchased separately)
4. Select Startup Repair . 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. Using f11 recovery tools CAUTION: Using f11 recovery tools completely erases hard drive contents...
Page 112 - Windows 8 – Backup and recovery
5. Click Next . 6. Select Repair your computer . 7. Follow the on-screen instructions. After the repair is completed: 1. Eject the Windows 7 operating system DVD, and then insert the Driver Recovery disc. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Wind...
Page 114 - Using Windows 8 operating system media (purchased separately)
4. Select Troubleshoot , select Advanced Options , and then select Automatic Repair . 5. Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. From the Start screen, type help , an...
Page 115 - Using Windows Refresh for quick and easy recovery; Remove everything and reinstall Windows
After the repair is completed: 1. Eject the Windows 8 operating system media and then insert the Driver Recovery media. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Using Windows Refresh for quick and easy recovery When your computer is not working prope...
Page 116 - Using HP Software Setup
To use the Start screen: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display thecharms. 2. Click Settings . 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything ...
Page 117 - SUSE Linux – Backup and recovery; Creating backups
SUSE Linux – Backup and recovery Recovery after a system failure is as good as your most recent backup. As you add new software anddata files, you should continue to back up your system on a regular basis to maintain a reasonablycurrent backup. Your computer includes tools provided by HP to help you...
Page 118 - USB Recovery option
5. Under Restore Point , click the time and date of the backup. NOTE: If multiple backups have been performed, click Use the latest version to restore the latest version. 6. Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery all...
Page 120 - Remove everything and reinstall SLED
Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer, or you want to removepersonal information before you give away or recycle your computer. The process described in thissection provides a speedy, simple way to return the computer to its origina...
Page 121 - Power cord set requirements; Requirements for all countries
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in thecountry or region where the equi...
Page 122 - Requirements for specific countries and regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's R...
Page 123 - Recycling
9 Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do notdispose of the battery in general household waste. Follow the local laws and regulations in your areafor battery disposal. HP encourages customers to recycle used electronic hardware, HP...
Page 129 - Index
Index A AC adapter, spare part numbers 29, 31 advanced system diagnostics 86, 90 antenna removal 81, 82spare part number 27, 33, 81, 82 Antenna Kit, spare part number 27, 33 audio, product description 2audio-in (microphone) jack, identifying 16 audio-out (headphone) jack, identifying 16 B Backup and...
