Page 3 - Safety warning notice
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional...
Page 5 - Table of contents
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 8 Display .....................
Page 9 - Product description
1 Product description Category Description Product Name HP EliteBook 9470m Notebook PC Processors Intel® Core® processors: ● i3-3217U 1.8-GHz, 3-MB L3 Cache, 17W ● i5-3317U 1.7-GHz (max turbo frequency 2.6-GHz), 3-MB L3 Cache,17W ● i5-3427U 1.7-GHz (max turbo frequency 2.7-GHz), 3-MB L3 Cache,17W ● ...
Page 16 - External component identification; Display
2 External component identification Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wirelesslocal area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wirelesswide area netwo...
Page 17 - Top; TouchPad
Component Description (5) Webcam (select models only) Records video and captures still photographs. To use the webcam in Windows 7, select Start > All Programs > HP > HP Webcam . For information on using the webcam in Windows 8, access Helpand Support. From the Start screen, type help , and...
Page 19 - Lights
Lights NOTE: Windows 7 keyboard shown. Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (2) Microphone mute light ● On: Microphone is off. ● Amber: Microphone is on. (3) Num lock light On: Nu...
Page 20 - Buttons and fingerprint reader (select models only)
Buttons and fingerprint reader (select models only) NOTE: Windows 8 keyboard shown. 12 Chapter 2 External component identification
Page 22 - Keys – Windows models
Keys – Windows models Component Description (1) esc key Displays system information when pressed in combinationwith the fn key. (2) fn key Executes frequently used system functions when pressed incombination with a function key, the num lk key, or the esc key. (3) Windows 7 logo key Windows 7: Displ...
Page 23 - Keys – SUSE Linux models
Keys – SUSE Linux models Component Description (1) fn key Executes frequently used system functions when pressed incombination with a function key. (2) Function keys Execute frequently used system functions when pressed incombination with the fn key. Each key on the keypad performs the function indi...
Page 24 - Front
Front Component Description (1) Wireless light ● White: An integrated wireless device, such as awireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep/Suspe...
Page 26 - Right
Right Component Description (1) USB 3.0 ports (2) Connect optional USB devices. (2) DisplayPort Connects an optional digital display device, such as a high-performance monitor or projector. (3) Media Card Reader Supports the following digital card formats: ● MultiMediaCard (MMC) ● MultiMediaCardplus...
Page 29 - Illustrated parts catalog; Service tag and PCID label; Service tag
3 Illustrated parts catalog Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1) . This is the product name affixed to the front of the computer. ● Serial number ...
Page 30 - PCID label
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models N...
Page 38 - Miscellaneous parts
Miscellaneous parts Component Spare part number AC adapter: 45-W HP Smart AC adapter (non-PFC) 696694-001 65-W HP Smart AC adapter 609939-001 Optical mouse: HP USB optical travel mouse 434594-001 Wireless, 2.4-GHz 656840-001 Power cord (3-pin, black, 1.83-m): For use in Argentina 490371-D01 For use ...
Page 44 - Preliminary replacement requirements; Tools required; Plastic parts
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following se...
Page 45 - Drive handling; Grounding guidelines; Electrostatic discharge damage
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is ...
Page 49 - Component replacement procedures; Battery
Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw size and location during removal and replacement. Battery Description Spare part number 4-cell, 52-Wh, 3.55-Ah, Li ion battery 687945-001 6-cell, 60-Wh, 2.7-Ah, Li ion travel ba...
Page 50 - SIM
When installing the battery: 1. Insert the battery connector end of the battery into the bay, aligning it to the left edge. 2. Slide the battery into the bay until it drops and the latch snaps, and then slide the latch to the left to lock the battery. NOTE: In the locked position there will be no re...
Page 55 - Hard drive cover
Hard drive cover NOTE: The hard drive cover is available in the Plastics kit, spare part number 702877-001. Description Spare part number Plastics kit 702877-001 Before removing the hard drive cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hi...
Page 58 - mSATA drive
mSATA drive Description Spare part number 256-GB mSATA drive 702866-001 32-GB mSATA drive 702867-001 24-GB mSATA drive 702868-001 Before removing the mSATA drive follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and t...
Page 60 - RTC battery
RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 702853-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through ...
Page 62 - Memory module
Memory module NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) 634091-001 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 65...
Page 64 - WWAN module
WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001 HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001 HP hs2350 HSPA+ Mobile Br...
Page 66 - WLAN module
WLAN module Description Spare part number Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Intel Centrino Advanced-N 6235 670292-001 Intel Centrino Advanced-N 6205 WLAN module 631954-001 QC/Atheros AR9462 802.11a/b/g/n 2x2 BT4.0 combo 676786-001 CAUTION: To preve...
Page 73 - Touchpad
5. Lift the base enclosure (1) off the computer while threading the antenna cables through the hole in the base enclosure (2) . Reverse this procedure to install the base enclosure. Touchpad Before removing the touchpad, follow these steps: 1. Turn off the computer. If you are unsure whether the com...
Page 76 - Fan
Fan Description Spare part number Fan (includes cable) 702859-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power ...
Page 77 - System board
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number System boards for use in models without Windows 8: Intel Core i7-3667U processor (2.00 GHz [3.2-GHz max turbo frequency], 4-MB cache) 702848-001 Intel Core i5-3427U processor (1.80...
Page 82 - Speaker assembly
Speaker assembly Description Spare part number Speaker assembly (includes cable) 702869-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the ope...
Page 83 - Smart card board
2. Remove the speakers (2) from the computer. Reverse this procedure to install the speakers. Smart card board Description Spare part number Smart card board (includes cable) 702844-001 Before removing the smart card reader, follow these steps: 1. Turn off the computer. If you are unsure whether the...
Page 85 - Fingerprint reader board
Fingerprint reader board Description Spare part number Fingerprint reader board (includes cable) 702845-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut...
Page 86 - Display assembly
Display assembly This section describes removing components that require you to completely remove the display panel. For more information about removing display components that do not require that you remove the assembly from the computer, see Display assembly components (panel, bezel, webcam, micro...
Page 94 - Advanced System Diagnostics; Using Computer Setup; Starting Computer Setup
5 Computer Setup (BIOS) and Advanced System Diagnostics Windows 7 – Computer Setup (BIOS) and AdvancedSystem Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, displ...
Page 97 - Updating the BIOS
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs . Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the fi...
Page 99 - Using Advanced System Diagnostics
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● System Tune-Up—This group of additional tests checks your com...
Page 100 - Navigating and selecting in Computer Setup
Windows 8 – Computer Setup (BIOS) and AdvancedSystem Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includ...
Page 101 - Restoring factory settings in Computer Setup
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore ...
Page 109 - Specifications
6 Specifications Computer specifications Metric U.S. Dimensions Width 33.80 cm 13.3 in Depth 23.13 cm 9.09 in Height (front to back) 1.95 cm 0.77 in Weight Equipped with one memory module, WLAN module, andmSATA drive 1.63 kg 3.6 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 W ...
Page 112 - Solid-state drive specifications
Solid-state drive specifications 180-GB* 256-GB* Dimensions Height 7 mm 7 mm Length 100.5 mm 100.5 mm Width 69.9 mm 69.9 mm Weight 78 g 78 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Random Read Up to 550 MB/s Up to 50K IOPS Up to 460 MB/s Up to 46K IOPS Sequential Write Random Write ...
Page 114 - Backup and recovery; Windows 7 – Backup and recovery; Creating recovery media with HP Recovery Disc Creator
7 Backup and recovery Windows 7 – Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only) with an optional external optical drive, or ...
Page 115 - Creating recovery media; Backing up your information
HP Recovery Disc Creator can create two kinds of recovery DVDs as follows: ● Windows DVD—Installs the operating system without additional drivers or applications. Choosing this selection creates a DVD that restores the original operating system and the software programs installed at the factory. ● D...
Page 116 - Performing a system recovery; Using the Windows recovery tools
NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore . 2. Follow the on-screen ins...
Page 117 - Using f11 recovery tools
CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, ...
Page 118 - Using a Windows 7 operating system DVD (purchased separately); Windows 8 – Backup and recovery
Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html . You can also order the DVD by...
Page 121 - Using Windows 8 operating system media (purchased separately); Using Windows Refresh for quick and easy recovery
To recover the original hard drive image using f11 : 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type computer , and then select Computer . NOTE: If the HP Recovery partition is not listed, you must recover y...
Page 122 - Remove everything and reinstall Windows
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instr...
Page 123 - Using HP Software Setup
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows , select Get started , and follow the on-screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall...
Page 124 - SUSE Linux – Backup and recovery; Creating backups
SUSE Linux – Backup and recovery Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help y...
Page 125 - USB Recovery option
4. To restore all files from the selected location, click Restore all files . To restore select files only, click Restore selected files , click Select Files and then select the files to be restored. 5. Under Restore Point , click the time and date of the backup. NOTE: If multiple backups have been ...
Page 127 - Remove everything and reinstall SLED
should be saved from the computer, use the tab key to select Yes . Press enter to begin the recovery process. 8. After the files are copied to the system, follow the on-screen instructions. Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer, or ...
Page 128 - Statement of Volatility
8 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has bee...
Page 130 - Non-volatile memory usage
Non-volatile memory usage Non VolatileMemory Type Amount(Size) Does thismemorystorecustomerdata? Does thismemoryretaindata whenpower isremoved? What is thepurpose ofthismemory? How is data input intothis memory? How is this memorywrite protected? Real Time Clock(RTC) batterybacked-upCMOSconfiguratio...
Page 132 - Questions and answers
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select File , then select Restore defaults . c. Follow the on-screen instructions. d. Select File , save ch...
Page 133 - Power cord set requirements; Requirements for all countries
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the eq...
Page 134 - Requirements for specific countries and regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's R...
Page 141 - Index
Index A AC adapter, spare part numbers 30, 32 advanced system diagnostics 91, 96 antenna removal 83, 84 spare part number 28, 34, 84 Antenna Kit, spare part number 28, 34 audio, product description 2 audio-in (microphone) jack, identifying 17 audio-out (headphone) jack, identifying 17 B Backup and R...