HP CQ891A#B1K - Manual

Printer models This guide covers the following printer models, normally referring to them by their short names for brevity. Full name Short name HP Designjet T120 24-in ePrinter T120 HP Designjet T520 24-in ePrinter T520-24 HP Designjet T520 36-in ePrinter T520-36 The printer’s main features Your pr...

The printer’s main components Front view (T520) 1. Multi-sheet tray extenders 2. Top cover 3. Output tray extenders 4. Bin 5. Output platen 6. Ink cartridges 7. Ink cartridge cover 8. Front panel 9. Printhead carriage 10. Printhead ENWW The printer’s main components 5

Communication ports 1. Hi-Speed USB device port, to connect a computer 2. Fast Ethernet port, to connect to a network The front panel The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front left of the printer. It gives you complete control of your pri...

For the latest information, see http://www.hp.com/go/designjeteprinters . HP Designjet ePrint & Share With HP Designjet ePrint & Share you can print from a conference room, job site, or even home. This free Web service makes it easy to access and print large-format documents using your table...

To turn it back on, plug in the power cord. When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printhead. Preparing the printhead takes about 75 seconds. NOTE: When the printer has not been used for a certain period of time (the default time is ...

2 Connecting the printer ● Choose which connection method to use ● Connect the printer to your network ● Connect a computer to the printer by network (Windows) ● Connect a computer to the printer by USB cable (Windows) ● Uninstall the printer software (Windows) ● Connect a computer to the printer by...

Choose which connection method to use The following methods can be used to connect your printer. Connectiontype Speed Cable length Other factors Wireless Moderate; varies according toconditions (distance to router,interference, number of wireless clients,network topology, etc.) N/A Sensitive to inte...

Printer sharing considerations Any other users sharing your USB-connected printer will be able to send print jobs, but will not be able to receive information from the printer—which affects status reports, administration and troubleshooting. TIP: The best way to share the printer over a network is t...

5. Follow the instructions on your screen. 6. The printer software is installed, including the printer driver and the HP Utility. 7. Make sure that the printer is turned on and connected to the computer with a certified USB cable. NOTE: The use of non-certified USB cables can lead to connectivity pr...

3 Setting up the printer ● Introduction ● Automatic firmware update ● Turn email notifications on and off ● Turn alerts on and off ● Control access to the Embedded Web Server ● Set Windows driver preferences ● Set up Web Services ENWW 21

Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use. Automatic firmware update The printer can automatically check for a firmware update periodically (see Firmware update on page 88 )....

Control access to the Embedded Web Server To prevent users from modifying important device settings, you can set a password in the Embedded Web Server, so that users without the password can see only the Information tabs. Once set, the password is required to view or change any parameters in the oth...

4 Personalizing the printer ● Change the language of the front-panel display ● Access the Embedded Web Server ● Change the language of the Embedded Web Server ● Access the HP Utility ● Change the language of the HP Utility ● Change the sleep mode setting ● Change the auto-off setting ● Change the fr...

Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, press , then Printer preferences > Select language . ● If you cannot understand the current fr...

Configure network settings You can view and configure the network settings from the Embedded Web Server, the HP Utility or the front panel. ● From the Embedded Web Server: Select the Setup tab, then Networking . ● From the HP Utility: You can access the Embedded Web Server through the HP Utility. ● ...

Creating and using firewall rules Firewall rules allow you to control IP traffic. Use firewall rules to allow or drop IP traffic based on IP addresses and services. Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for those addresses and services. Crea...

Item Limit Maximum number of user-defined address templates 5 Maximum number of services you can add to a user-defined service template NOTE: The predefined All Services template is not subject to this limitation and includes all services supported by the print server. 40 Maximum number of services ...

5 Paper handling ● General paper-loading advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● Use the multi-sheet tray ● View information about the paper ● Maintain paper ● Change the drying time ● Turn the automatic cut...

General paper-loading advice You can load paper into the printer in three different ways: from a roll, as a single sheet, or as a stack of single sheets from the multi-sheet tray. Only one of these methods can be used at a time, and switching from one to another is manual: it is not done automatical...

Load a roll onto the spindle 1. If your printer is a T520, open the roll cover. 2. Remove the spindle from the printer. WARNING! Do not insert your fingers into the spindle supports during the removal process. 3. The spindle has a stop at each end to keep the roll in position. The blue stop can be r...

5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation. NOTE: From the back of the printer, the blue stopper is inse...

6. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it beeps, and feeds in the paper automatically. 7. The front panel prompts you to select the paper category and type. If you do not see your paper type in the front panel, ...

7. Press OK on the front panel to feed the paper into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 8. The printer checks the alignment and measures the sheet. NOTE: Depending on the width of the sheet, it feeds out the front of the printer. 9. If t...

3. Adjust the output tray extensions depending on the length of the paper. 4. Load sheets of paper into the tray with the printed side facing outwards. Ensure that the sheets are all of the same size. 5. Adjust the tray to fit the width of the paper. View information about the paper To view the load...

If no roll and no single-sheet paper is loaded, the message Out of paper is displayed. Maintain paper To maintain paper quality, follow the recommendations below. ● Store rolls covered by another piece of paper or cloth ● Store cut sheets covered and clean or brush them before loading them in the pr...

6 Printing ● Print from a computer using a printer driver ● Advanced print settings ● Color management 42 Chapter 6 Printing ENWW

Print from a computer using a printer driver This is the traditional way of printing from a computer. The correct printer driver must be installed on the computer (see Connecting the printer on page 13 ), and the computer must be connected to the printer by network or USB cable, or by Wi-Fi. When th...

Select paper size The paper size can be specified in the following ways. NOTE: The paper size specified here should be the paper size in which the document was created. It is possible to rescale the document to a different size for printing. See Rescale a print on page 46 . ● In the Windows driver d...

5. Go to the printer driver, and select the Paper/Quality tab. 6. Select More… from the drop-down list of paper sizes. 7. Select your new paper size from the group of Custom sizes. A custom paper size created in this way has the following characteristics: ● The paper size is permanent. It will not d...

You can specify even faster draft-quality printing by using Economode, as follows. This is intended mainly for documents containing only text and line drawings. ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Select Custom Options , then set the qua...

● Leave the printer permanently turned on so that it can maintain the printhead in good condition automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not done, the printer may need to use much more ink later to restore the health of the printhead. ● Wide p...

7 Web-connected printing Your printer can be connected to the Web, providing various benefits: ● Automatic firmware updates (see Firmware update on page 88 ) ● Print on HP ePrinters from almost anywhere ● Print on HP ePrinters from almost any device, including smartphones, tablets, and laptops See h...

8 Practical printing examples ● Print from Adobe Acrobat ● Print from Autodesk AutoCAD ● Print from Adobe Photoshop ● Print and scale from Microsoft Office ENWW 57

Print from Autodesk AutoCAD 1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model. 2. Click the Plot icon at the top of the window. 3. The Plot window opens. ENWW Print from Autodesk AutoCAD 61

You can select Off (no printer emulation) or the name of the printer model that you want to emulate. This setting will apply to jobs that do not contain any printer emulation setting saved in the job. Using clip contents by margins You can select this margins option from Advanced settings > Paper...

3. You may wish to change the default paper source, paper type and print quality. 4. In the Color tab, the default color management option is Printer managed colors , and this is the correct option because you have already selected Printer Manages Colors in Photoshop. Print and scale from Microsoft ...

Using PowerPoint 1. Select the File tab, then Print , and select the name of your printer. 2. Select Printer Properties > Features > Print document on to scale the document to a particular size. 68 Chapter 8 Practical printing examples ENWW

3. Select the Paper/Quality tab, then select Paper Source and Paper Type . 4. Select Margins/Layout , then select Clip contents by margins to keep the size. Using Project 1. Select File > Page Setup > Print . ENWW Print and scale from Microsoft Office 69

5. Select Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Project. Using Excel 1. Select the Page Layout tab, then Size , and choose the paper size you want. ENWW Print and scale from Microsoft Office 71

About the ink cartridges Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To purchase additional cartridges, see Accessories on page 90 . CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the ...

Replace an ink cartridge There are two occasions when you need to replace an ink cartridge. ● The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can use up the remaining ink in the first cartridge at a more convenient time). ● The ink cartridg...

6. Remove the ink cartridge. 7. Insert the new ink cartridge. Make sure that you insert the ink cartridge into the slot that has the same colored letter as the cartridge you are installing. 8. Close the ink cartridge cover. About the printhead The printhead, which is supplied installed in the printe...

10 Maintaining the printer ● Check printer status ● Take care of the printer ● Clean the exterior of the printer ● The Print Quality Diagnostic Report ● Clean the printhead ● Align the printhead ● Replace the printhead ● Clean the encoder strip ● Recalibrate the paper advance ● Move or store the pri...

Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information...

Corrective actions 1. If the lines in Test Pattern 1 are not straight and connected, align the printhead (see Align the printhead on page 81 ). 2. If any of the colored blocks in Test Pattern 2 show white lines, or are faded or completely missing, clean the printhead (see Clean the printhead on page...

Clean the printhead from the Embedded Web Server 1. Make sure there is paper in the input tray or a roll loaded. 2. In the Tools tab of the Embedded Web Server, select Print Quality Toolbox > Clean Printhead , and follow the instructions on the screen. Clean the printhead from the HP Utility 1. M...

Replace the printhead TIP: When the printhead has been replaced, the printer will automatically perform a printhead alignment on the loaded paper. If you would like to perform the printhead alignment on a different paper (perhaps from the multi-sheet tray), you could change the paper before starting...

18. Insert the ink cartridges. Make sure that you insert each ink cartridge into the slot that has the same colored letter as the cartridge you are installing. IMPORTANT: If the printhead is new, install new ink cartridges. New ink cartridges are required for successful printhead replacement. 19. Cl...

7. Turn off the printer by pressing the Power key and then unplugging the power code. 8. Open the printer window and move the carriage further to the left, allowing you to access the service station. 9. Clean the part of the encoder strip inside the service station as described above. 10. Close the ...

Move or store the printer If you need to move or store the printer, prepare it correctly to avoid possible damage to it. To prepare the printer, follow the instructions below. 1. Do not remove the ink cartridges or printhead. 2. Make sure that no paper is loaded. 3. Turn off the power using the Powe...

Software update Under Windows or Mac OS X, you are normally offered software updates automatically. For manual updates of printer drivers and other software for your printer, go to http://www.hp.com/ go/T120/drivers or http://www.hp.com/go/T520/drivers . Printer maintenance kits Three maintenance ki...

11 Accessories ● How to order supplies and accessories ● Introduction to the accessories 90 Chapter 11 Accessories ENWW

How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/T120/accessories or http://www.hp.com/go/T520/accessories on the Web. ● Contact HP Support (see Contact HP Support on page 137 ). The rest of this chap...

Table 11-4 Sheet paper (continued) Paper type g/m² Length Width Part numbers HP Photographic Paper HP Premium Gloss Photo Paper 240 483 mm (19 in) 330 mm (13 in) CZ985A 610 mm (24 in) 457 mm (18 in) CZ986A HP Premium Satin Photo Paper 240 483 mm (19 in) 330 mm (13 in) CZ988A 610 mm (24 in) 457 mm (1...

12 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The printer printed on the wrong paper type ● Paper mismatch ● The roll has jammed ● The multi-sheet tray has jammed ● A strip stays on the output tray and generates jams ● The printer d...

The paper cannot be loaded successfully ● Ensure that no paper is already loaded. ● Ensure that the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel ...

Unsuccessful load from the multi-sheet tray ● Check that you have not loaded too many sheets into the tray. The maximum number of sheets depends on the paper thickness: around 50 sheets of plain, standard paper. ● Check that the sheets are correctly loaded into the tray. ● Check that the sheets are ...

Front-panel message Suggested action Paper load failed. Paper width is smallerthan the minimum size supported by theselected paper source. Cut sheets smaller than ISO A3 must be loaded using the multi-sheet tray. Sheet too big During the load process the printer has detected that the sheet of paper ...

● For light coated papers (< 110 g/m 2 ), select paper type Bond and Coated Paper > HP Coated Paper . ● For heavyweight coated papers (< 200 g/m 2 ), select paper type Bond and Coated Paper > Heavyweight Coated Paper . Black ink is easily removed when touched This happens when your paper...

If the printer stops for a paper mismatch, you can decide among the following alternatives: ● Load the correct paper and resume printing. ● Print the job on the already-loaded paper. The print may be clipped if the paper is not large enough. ● Cancel the job. The roll has jammed When a paper jam occ...

CAUTION: Do not move the paper sideways, as it could damage the printer. 4. Close the top cover. 5. Open the roll cover and rewind the roll. You may feel resistance if the paper is stuck; pull firmly. 6. Reload the roll, or load a new sheet; see Paper handling on page 31 . NOTE: If you find that the...

6. Remove all paper from the printer. 7. Replace the tray. 8. Lock the tray. A strip stays on the output tray and generates jams If a small piece of paper has been cut, such as before printing a new roll, or after the front panel option Form feed and cut has been used, the cut strip may remain in th...

The printer displays out of paper when paper isavailable If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If possible, tighten the paper to its core or load a new roll. Prints do not fall neatly into the bin ● Ensure the bin is correctly...

The roll is loose on the spindle The roll may need to be replaced or reloaded. ENWW The roll is loose on the spindle 105

13 Troubleshooting print-quality issues ● General printing advice ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● Line lengths are ina...

General printing advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For ...

Lines print double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors. ● The borders of colored blocks are wrongly colored. To correct this kind of problem, print the Print Quality Diagnostic Report, and align the printhead ...

Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1. Check that your environmental conditions (temperature, humidity) are suitable for high-quality printing. See Environmental specifications on page 142 . 2. Check that the paper t...

The whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 39 . 2. Check that you are printing on the correct side of the paper. 3. Check that you are us...

3. Select a lower print quality (such as Speed); the printer will then use less ink. 4. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated ...

Try the following suggestions to avoid this problem: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 39 . 2. Use a recommended paper type (see Order paper on page 91 ) and the co...

Edges of objects are darker than expected If edges of objects seem darker than expected, and you have already set the print-quality slider to Quality in the driver dialog, select the custom print-quality options, and try setting the quality level to Speed . See Printing on page 42 . Vertical lines o...

If the colors of your print do not match your expectations, try the following: 1. Check that the paper type you have loaded corresponds to the paper type selected. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings. For the...

● If your image contains its own margins, you may be able to print it successfully by using the Clip Contents by Margins option (see Select margins options on page 45 ). ● If you are trying to print a very long image on a roll, check that your software is capable of printing an image of that size. ●...

To use the hostname instead of the numeric IP address: 1. Go to the front panel and press or . 2. Take a note of the IP address and the hostname (HPXXXXXX format). 3. If your computer is running Windows, go to Control Panel > Printers , right-click the printer and select Properties > Ports >...

Wireless network issues 1. Make sure the wireless (802.11) light at the top left of the front panel is turned on . If the blue light is not lit, the wireless capabilities may not have been turned on. To turn on wireless, press , then Settings > Wireless > On . 2. Make sure that an Ethernet cab...

c. Do one of the following, depending on the printer status: ● If the printer is Offline , right-click the printer, and click Use Printer Online . ● If the printer is Paused , right-click the printer, and click Resume Printing . d. Try using the printer over the network. Mac OS X a. Click System Pre...

the WAP denies the device access to the network. If the WAP filters MAC addresses, then the printer’s MAC address must be added to the WAP’s list of accepted MAC addresses. 1. Print the network configuration page. For more information, see The network configuration page on page 126 . 2. Open the WAP...

The printer does not start If the printer does not start (the front panel is blank), hold down the Power key for a few seconds and check whether the Power LED turns orange while the key is held down. ● If you see no orange light, no power is reaching the printer; check that the power cord is correct...

● If your printer is using a wireless network connection, try using a wired network or USB connection. ● Did you specify Extended drying time in the front panel? Try changing the drying time to Optimal . The front panel is frozen If the front panel displays a fixed image and you are unable to use it...

17 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the rec...

18 HP Customer Care ● Introduction ● HP Professional Services ● HP Proactive Support ● Customer Self Repair ● Contact HP Support 134 Chapter 18 HP Customer Care ENWW

Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-to- end support. Services include setup and installation, troubleshooting tools, warranty upgrad...

HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period. They include remote support. On-site service is also provided if necessary, with two alternative response-time options. ● Next business day ● Same busin...

Customer Self Repair HP's Customer Self Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience. C...

Telephone number Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/ country/us/en/wwcontact_us.html . 138 Chapter 18 HP Customer Care ENWW

19 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications ENWW 139

Functional specifications Table 19-1 HP 72 ink supplies Printhead One printhead Ink cartridges Cartridges containing 29 ml of ink: yellow, magenta, and cyan Cartridges containing 38 ml of ink: black Cartridges containing 80 ml of ink: black Table 19-2 Paper sizes Minimum Maximum Roll width 279 mm (1...

Table 19-4 Printing resolutions (T520) (continued) Print quality Maximum detail Rendering resolution (ppi) Printing resolution (dpi) Normal Off 600 × 600 1200 × 1200 Fast Off 600 × 600 1200 × 1200 Econofast Off 600 × 600 1200 × 1200 * For a list of supported glossy papers, see Order paper on page 91...

Memory specifications Table 19-9 Memory specifications HP Designjet Memory T120 256 MB T520 1 GB Power specifications Table 19-10 Printer power specifications Source 100–240 V ac ±10%, auto-ranging Frequency 50/60 Hz Maximum current 1200 mA Average consumption 35 W Ecological specifications This pro...

Glossary Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous...

Index A access control 24 accessories order 94 acoustic specifications 142 Acrobat, print from 58 alerts errors 130 turn on and off 22 warnings 130 auto-off 27 AutoCAD, print from 61 automatic firmware update, configure 22 B banding problems 87 bin output problems 104 black and white 49 blurred line...