HP CP2020 - Manual

1 Product basics ● Product comparison ● Product features ● Walkaround ENWW 1

Product comparison HP Color LaserJet CP2020 Series Printer ● Prints up to 21 pages per minute (ppm) on letter-size media. ● 50-sheet multipurpose tray (tray 1) and 250-sheet input tray (tray 2) ● Optional 250-sheet input tray (tray 3) (standard on HP Color LaserJet CP2020x) ● Hi-Speed universal seri...

Walkaround Front and side view 1 Output bin (holds 125 sheets of standard paper) 2 Legal-output extension 3 Front door (provides access to the print cartridges) 4 Tray 1 (multipurpose tray) 5 Tray 2 (holds 250 sheets of standard paper and provides jam access) 6 Optional tray 3 (holds 250 sheets of s...

2 Power connection 3 Rear door (for jam access) Model and serial numbers The model number and serial number are listed on an identification label located inside the front door. The label contains information about the country/region of origin and the revision level, manufacturingdate, production cod...

2 Control panel ● Control-panel walkaround ● Control-panel menus ENWW 7

Control-panel menus Use the menus 1. Press OK to open the menus. 2. Press the Left arrow ( ) or Right arrow ( ) button to navigate through the listings. 3. Press OK to select the appropriate option. An asterisk (*) appears next to the active selection. 4. Press the Back arrow ( ) button to scroll ba...

Reports menu Use the Reports menu to print reports that provide information about the product. Menu item Description Demo page Prints a color page that demonstrates print quality. Menu structure Prints a map of the control-panel-menu layout. Config report Prints a list of all the product settings. I...

System setup menu Use this menu to establish basic product settings. The System setup menu has several sub-menus. Each is described in the following table. Menu item Sub-menu item Sub-menu item Description Language Select the language for the control-paneldisplay messages and the productreports. Pap...

Service menu Use this menu to restore default settings, clean the product, and activate special modes that affect printoutput. Menu item Sub-menu item Description Cleaning mode Use this option to clean the product if you see toner specks orother marks on the printed output. The cleaning processremov...

3 Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● HP Universal Print Driver (UPD) ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Install the Windows software ● Suppo...

Supported operating systems for Windows The product supports the following Windows operating systems: ● Windows XP (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows 2000 ● Windows Vista 18 Chapter 3 Software for Windows ENWW

Supported printer drivers for Windows ● PCL 6 ● HP postscript level 3 emulation The printer drivers include online Help that has instructions for common printing tasks and also describesthe buttons, checkboxes, and drop-down lists that are in the printer driver. NOTE: The Postscript driver that supp...

HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access tovirtually any HP LaserJet product, from any location, without downloading separate drivers. It is built onproven HP print driver technology and has been tested thoroughl...

Select the correct printer driver for Windows Printer drivers provide access to the product features and allow the computer to communicate with theproduct (using a printer language). Check the installation notes and readme files on the device CD foradditional software and languages. HP PCL 6 driver ...

Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a similar command on the File menu of the program y...

Change printer-driver settings for Windows Change the settings for all print jobsuntil the software program is closed Change the default settings for allprint jobs Change the product configurationsettings 1. On the File menu in the software program, click Print . 2. Select the driver, and then click...

Install the Windows software Software installation types for Windows You can choose from the following types of software installations: ● Recommended . Installs all of the software for the product, including the user guide. This can be selected for either direct connect (USB) or network installation...

Supported utilities HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within yourintranet, and it should be installed only on the network administrator’s computer. To download a current version of HP Web Jetadmin and for the latest list of support...

HP ToolboxFX HP ToolboxFX software is a program that you can use for the following tasks: ● Check the product status ● Check the supplies status and shop online for supplies ● Set up alerts ● View product usage reports ● View product documentation ● Gain access to troubleshooting and maintenance too...

4 Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver ENWW 27

Software for Macintosh Supported operating systems for Macintosh The device supports the following Macintosh operating systems: ● Mac OS X V10.2.8, V10.3, V10.4 and later NOTE: For Mac OS V10.4 and later, PPC and Intel Core Processor Macs are supported. Supported printer drivers for Macintosh The HP...

Change the settings for all print jobsuntil the software program is closed Change the default settings for allprint jobs Change the product configurationsettings 4. On the Printers menu, click Configure . 5. Click the Installable Options menu. NOTE: Configuration settings might not be available in C...

Use features in the Macintosh printer driver Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print . 2. Select the driver. 3. Select the print settings. 4. In the Presets box,...

Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading specialpaper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first. ● Fo...

5 Connectivity ● Supported network operating systems ● USB connection ● Supported network protocols ● Configure the product on the network ENWW 33

Supported network operating systems The following operating systems support network printing: Full software installation ● Windows 2003 Server (64-bit) ● Windows XP (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Mac OS X V10.2.8, V10.3, V10.4 and later Printer driver only ● Windows 2000 ●...

USB connection NOTE: Do not connect the USB cable before installing the software. The installation program will notify you when the USB cable should be connected. This product supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. ENWW USB connection 35

Supported network protocols The product supports the TCP/IP network protocol. It is the most widely used and accepted networkingprotocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6. Thefollowing tables list the networking services/protocols that are supp...

Configure the product on the network To configure network parameters on the product, use the product control panel, or the embedded Webserver. For Windows operating systems, use the HP ToolboxFX software. For Mac OS X, use the Utility button. Set up the product on the network Hewlett-Packard recomme...

IP address You can configure the IP address manually or automatically via DHCP, BootP, or AutoP. Manual configuration 1. On the control-panel menu, press OK . 2. Use the Left arrow ( ) or the Right arrow ( ) button to select Network config. , and then press OK . 3. Use the Left arrow ( ) or the Righ...

Restore defaults (network settings) 1. On the control-panel menu, press OK . 2. Use the Left arrow ( ) or the Right arrow ( ) button to select Network config. , and then press OK . 3. Use the Left arrow ( ) or the Right arrow ( ) button to select Restore defaults , and then press OK . 4. Press OK to...

Subnets When an IP network address for a particular network class is assigned to an organization, no provisionis made for more than one network being present at that location. Local network administrators usesubnets to partition a network into several different subnetworks. Splitting a network into ...

6 Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Supported paper types and tray capacity ● Special paper or print media guidelines ● Load paper and print media ENWW 43

Supported paper types and tray capacity Table 6-3 Tray 1 Media type Weight Capacity 1 Paper orientation Every day: ● Plain ● Light ● Bond ● Recycled 60 to 90 g/m 2 (16 to 24 lb) Up to 50 sheets Side to be printed on face-up,with the top edge at the back ofthe tray Presentation: ● Matte paper, mid-we...

Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactoryresults. When using special paper or print media, be sure to set the type and size in your print driver toobtain the best print results. CAUTION: HP LaserJet pr...

Load paper and print media Load tray 1 1. Open tray 1. 2. If loading long sheets of media, pull out the extension tray. 3. If necessary, flip out the extension. 50 Chapter 6 Paper and print media ENWW

4. Extend the paper guides fully (callout 1) and then load the media stack into tray 1 (callout 2). Adjustthe paper guides to the size of the paper. NOTE: Place the media into tray 1 with the side to be printed on face-up and the top toward the product. Load tray 2 or 3 1. Pull the tray out of the p...

7 Print tasks ● Cancel a print job ● Use features in the Windows printer driver ENWW 53

Cancel a print job You can stop a print request by using the product control panel or using your software program. Forinstructions on how to stop a print request from a computer on a network, see the online Help for thespecific network software. NOTE: It can take some time for all printing to clear ...

Use features in the Windows printer driver Open the printer driver How do I Steps to perform Open the printer driver On the File menu in the software program, click Print . Select the printer, and then click Properties or Preferences . Get help for any printing option Click the ? symbol in the upper...

How do I Steps to perform Scale a page to fit on a selected paper size Click Print document on , and then select a size from the drop- down list. Scale a page to be a percent of the actual size Click % of actual size , and then type the percent or adjust the slider bar. Print a watermark a) Select a...

8 Color for Windows ● Manage color ● Match colors ● Advanced color use ENWW 59

Setting description Setting options Neutral Grays The Neutral Grays setting determines the method for creating gray colors used in text, graphics, andphotographs. ● Black Only generates neutral colors (grays and black) by using only black toner. This guarantees neutral colors without a colorcast. Th...

Match colors For most users, the best method for matching colors is to print sRGB colors. The process of matching printer output color to your computer screen is complex, because printers andcomputer monitors use different methods of producing color. Monitors display colors by using light pixels tha...

Use the following procedure to download the HP Basic Color Match tool through the software CD. 1. Insert the CD into your CD-ROM drive. The CD autoruns. 2. Select Install more software . 3. Select HP Basic Color Match . The tool downloads and installs itself. A desktop icon is also created. Use the ...

Advanced color use The product provides automatic color features that generate excellent color results. Carefully designedand tested color tables provide smooth, accurate color rendition of all printable colors. The product also provides sophisticated tools for the experienced professional. HP Color...

9 Manage and maintain ● Information pages ● HP ToolboxFX ● Embedded Web server ● Manage supplies ● Replace print cartridges ● Memory and font DIMMs ● Clean the product ● Firmware updates ENWW 67

Information pages Use the control panel to print information pages that give details about the product and its currentsettings. 1. Press OK to open the menus. 2. Press the Left arrow ( ) or Right arrow ( ) button to navigate to Reports , and then press OK . 3. Press the Left arrow ( ) or Right arrow...

HP ToolboxFX Open HP ToolboxFX Open HP ToolboxFX in one of these ways: ● In the Windows system tray, double-click the HP ToolboxFX icon ( ). ● On the Windows Start menu, click Programs (or All Programs in Windows XP and Vista), click HP , click HP Color LaserJet CP2020 Series , and then click HP Too...

Status The Status folder contains links to the following main pages: ● Device status . This page indicates product conditions such as a jam or an empty tray. After you correct a problem, click Refresh status to update the product status. ● Supplies status . View details such as the approximate perce...

Alerts The Alerts folder contains links to the following main pages: ● Set up Status Alerts . Set up the product to send you pop-up alerts for certain events, such as low levels of cartridge life. ● Set up E-mail Alerts . Set up the product to send you e-mail alerts for certain events, such as low l...

Device Settings The Device Settings folder contains links to the following main pages: ● Device Information . View information such as the product description and a contact person. ● Paper Handling . Configure trays or change the product paper-handling settings, such as default paper size and defaul...

Paper Handling Use these options to configure your default settings. These are the same options that are available onthe control-panel menus on the control panel. For more information, see Control-panel menus on page 9 . The following options are available for handling print jobs when the product is...

Print Quality Use these options to improve the appearance of your print jobs. These are the same options that areavailable on the control panel menus. For more information, see Control-panel menus on page 9 . Color Calibration ● Power On Calibration . Specify whether the product should calibrate whe...

Service During the printing process, paper, toner, and dust particles can accumulate inside the product. Overtime, this buildup can cause print-quality problems such as toner specks or smearing. HP ToolboxFXprovides an easy method for cleaning the paper path. Network Settings The network administrat...

Embedded Web server When the product is connected to the network, the embedded Web server is automatically available.The embedded web server can be accessed through a standard web browser NOTE: When the product is directly connected to a computer, use the HP ToolboxFX to view the product status. Use...

Embedded Web server sections The table below describes the basic screens of the embedded Web server. Tab or section Description Status tab Provides product, status, andconfiguration information. ● Device Status : Shows the product status and shows the life remaining of HP supplies, with 0% indicatin...

Manage supplies Supplies life The print cartridge use HP ColorSphere toner. For information about the number of pages the cartridgescan print, see www.hp.com/go/pageyield . Actual yield depends on specific use. Print-cartridge storage Do not remove the print cartridge from its package until you are ...

Print when cartridge has reached estimated end of life An Order Supplies message appears when a print cartridge is nearing the end of its life. A Replace supplies message appears when the print cartridge has reached its estimated end of life. To ensure optimal print quality, HP recommends replacing ...

Replace print cartridges 1. Open the front door. 2. Pull out the print-cartridge drawer. 3. Grasp the handle on the old print cartridge and then pull the cartridge straight up to remove it. 4. Remove the new print cartridge from the packaging. 82 Chapter 9 Manage and maintain ENWW

Memory and font DIMMs Product memory The product has one dual inline memory module (DIMM) slot. Use the DIMM slot to upgrade the productwith the following items: ● More product memory (DIMMs are available in 64, 128, and 256 MB) ● Other DIMM-based printer languages and product options ● Support-lang...

Enable memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. Enable memory for Windows 1. On the Start menu, point to Settings , and click Printers or Printers and Faxes . 2. Select this product and select Properties . 3. On the Configure tab, click More ...

4. Press the Left arrow ( ) or Right arrow ( ) button to highlight Cleaning mode . 5. Press OK . Clean the product using the embedded Web server 1. Open the embedded Web server. 2. Click the Settings tab. 3. Click the Service menu. 4. Click Start . Firmware updates To upgrade the product firmware, d...

10 Solve problems ● Basic troubleshooting checklist ● Control-panel and status-alert messages ● Clear jams ● Solve image-quality problems ● Performance problems ● Product software problems ● Solve Macintosh problems ENWW 93

Basic troubleshooting checklist If you are experiencing problems with the product, use the following checklist to identify the cause ofthe problem: ● Is the product connected to power? ● Is the product on? ● Is the product in the Ready state? ● Are all necessary cables connected? ● Are genuine HP su...

Clear jams Common causes of jams Common causes of jams 1 Cause Solution The paper length and width guides are not adjusted correctly. Adjust the guides so they are against the paper stack. The media does not meet specifications. Use only media that meets HP specifications. See Paper and print media ...

Jam locations Use this illustration to find the locations of jams. 1 Output bin 2 Tray 1 3 Tray 2 4 Optional tray 3 5 Fuser (behind the rear door) 6 Tray 2 jam-access area Change Jam Recovery setting When the Jam Recovery feature is turned on, the product reprints any pages that are damaged duringa ...

If paper has entered far enough into tray 1, remove tray 2, drop the tray 1 plate down, and then removethe paper from the opening. Clear jams in tray 2 1. Pull out tray 2 and place it on a flat surface. 2. Lower the jam-access tray. 3. Remove the jammed sheet by pulling it straight out. ENWW Clear j...

4. Replace tray 2. 5. Press OK to continue printing. Clear jams in tray 3 1. Pull out tray 3 and place it on a flat surface. 2. Remove the jammed sheet by pulling it straight out. 104 Chapter 10 Solve problems ENWW

3. Replace tray 3. 4. Press OK to continue printing. Clear jams in fuser area 1. Open the rear door. 2. If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from the bottomof the delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you...

Clear jams in output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. Open and then close the rear door to clear the message. Clear jams in duplexer (duplexing models only...

Solve image-quality problems Occasionally, you might encounter problems with print quality. The information in the following sectionshelps you identify and resolve these issues. Identify and correct print defects Use the checklist and print-quality issues charts in this section to solve print-qualit...

General print quality issues The following examples depict Letter-size paper that has passed through the product short-edge first.These examples illustrate problems that would affect all of the pages that you print, whether you printin color or in black only. The topics that follow list the typical ...

Problem Cause Solution An image that appears at the top of thepage (in solid black) repeats fartherdown the page (in a gray field). Software settings might affect imageprinting. In your software program, change thetone (darkness) of the field in which therepeated image appears. In your software prog...

Use HP ToolboxFX to troubleshoot print-quality problems NOTE: Before proceeding, print a Supplies status page to see the approximate number of pages remaining for each print cartridge. See Information pages on page 68 . From the HP ToolboxFX software you can print a page that helps identify whether ...

Print the print-quality troubleshooting page 1. Open HP ToolboxFX. See Open HP ToolboxFX on page 69 . 2. Click the Help folder, and then click the Troubleshooting page. 3. Click the Print button, and then follow the directions on the printed pages. Optimize and improve print quality Always make sure...

Performance problems Problem Cause Solution Pages print but are totally blank. The sealing tape might still be in the printcartridges. Verify that the sealing tape has beencompletely removed from the printcartridges. The document might contain blankpages. Check the document that you are printingto s...

Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder ● Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray,right-click the icon, and select Close or Disa...

Solve Macintosh problems Solve problems with Mac OS X NOTE: If you are installing the product using a USB connection, do not connect the USB cable to the device and the computer before you install the software. Connecting the USB cable will cause the MacOS X to automatically install the product, but...

A Supplies and accessories Order supplies and accessories Table A-1 Supplies and accessories Part Part number Type/size Print cartridges For informationabout the yield forthe cartridges, see www.hp.com/go/pageyield . Actual yield depends onspecific use. CC530A Black print cartridge with HP ColorSphe...

Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CP2020 Series printers One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defectsin materials and workmanship after the date of pu...

Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured ortampered with in any way, (b) experience problems resulting from misuse, i...

End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User LicenseAgreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and(b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software...

Customer support Get telephone support, free during your warranty period, foryour country/region Have the product name, serial number, date of purchase, andproblem description ready. Country/region phone numbers are on the flyer that was in thebox with your product or at www.hp.com/support/ . Get 24...

Repack the product If your product needs to be moved or shipped to another location, perform the following procedure torepack it. CAUTION: Shipping damage as a result of inadequate packing is the customer's responsibility. The product must remain upright during shipment. Repack the product CAUTION: ...

Service information form WHO IS RETURNING THE EQUIPMENT? Date: Person to contact: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model name: Model number: Serial number: Please attach any relevant printouts. Do NOT ship accessories (man...

C Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Environmental specifications ENWW 135

Acoustic emissions Table C-4 HP Color LaserJet CP2020 Series 1 , 2 Sound power level Declared per ISO 9296 Printing (21 ppm) 3 L WAd = 6.4 Bels (A) [64dB (A)] Ready L WAd = Inaudible Sound pressure level: bystander position Declared per ISO 9296 Printing (20 ppm) 3 L pAm = 67 dB (A) Ready L pAm = In...

D Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Country/region specific statements ENWW 139

Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally soundmanner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product gene...

Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or moreHP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight cartridges) ...

Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of withyour other household waste. Instead, it is your responsibility to dispose of your waste equipment byhanding it over ...

Declaration of conformity according to ISO/IEC 17050-1 and EN 17050-1; DoC#: BOISB-0701–00–rel. 1.0 Manufacturer’s Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard,Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet CP2020 Series Regul...

Country/region specific statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration hasimplemented regulations for laser products manufactured since August 1, 1976. Compliance ismandatory for products marketed in the United States. The devic...

Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet CP2020 Series, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.Laitteen turvallisuusluokka on ...

Index Symbols/Numerics <Color> in wrong position error message 98 A accessibility features 3accessories ordering 125 acoustic specifications 138advanced printing options Windows 56 alerts viewing with HP Toolbox FX 71 Alerts tab, HP Toolbox FX 71alerts, setting up 70alternative letterhead mode...