HP BP20 - Manual

v Solving Network Printing Problems ......................... 6.6 General Problems ........................................... 6.6Windows Problems .......................................... 6.7 Clearing Paper Jams ............................................. 6.8 In the Paper Feed Area ................

vi Appendix C: S PECIFICATIONS Printer Specifications ............................................ C.2Paper Specifications ............................................. C.3 Overview ....................................................... C.3Supported Sizes of Paper ................................. ...

vii Safety Information When using this machine, the following safety precautions should always be followed. Safety During Operation In this manual, the following important symbols are used: WARNING: WARNING: Indicates a potentially hazardous situation which, if instructions are not followed, could r...

ix Positions of Labels and Hallmarks for WARNING and CAUTION Labels This machine has labels for WARNING and CAUTION at the positions shown below. For safety, please follow the instructions and handle the machine as indicated. *This label is stuck to hot surfaces. Be careful not to touch these areas....

x NOTICE Note to users in the United States of America Notice: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residenti...

1 I NTRODUCTION Congratulations on the purchase of your printer! This chapter includes: • Special Features • Printer Components • Understanding the Control Panel

I NTRODUCTION 1. 2 Special Features Your new printer is equipped with special features that improve the print quality, giving you a competitive edge. You can: Print with excellent quality and high speed • You can print at up to 1200 dpi effective output. See page 4.8. • Your printer prints up to 22 ...

I NTRODUCTION 1. 3 1 Save time and money • This printer allows you to use Toner Save mode to save toner. See page 4.11. • You can print multiple pages on one single sheet of paper to save paper ( N-Up printing ). See page 4.15. • Preprinted forms and letterheads can be printed on plain paper. See “U...

I NTRODUCTION 1. 4 Printer Components Front View Top Output Tray (Face down) Control Panel Power Switch Tray1 (250-sheet paper feeder) Control Board Cover Optional Tray 2 (250-sheet paper feeder) Paper Level Indicator Multi-Purpose Tray Front Cover Toner Cartridge Output Support

I NTRODUCTION 1. 5 1 Rear View USB Port Parallel Port Power Receptacle Control Board Cover (Open to install optional accessories.) Optional Tray2 Cable Connector Network Port (BP-20N only) Rear Output Tray (Face up) Top Output Tray (Face down) *The figure above shows a BP-20N.

I NTRODUCTION 1. 6 Understanding the Control Panel Online/Error and Toner Save LEDs LED Description If the Online/Error lights green, the printer is ready to print. If the Online/Error lights red, the printer is experiencing an error, such as jammed paper, no paper, open cover, or uninstalled toner ...

I NTRODUCTION 1. 7 1 Cancel button If you press the Cancel button for 0.5 second in Ready mode, this LED lights and the Toner Save mode is enabled. If you press this button once again, this LED turns off and the Toner Save mode is disabled. If the Online/Error and Toner Save LEDs blink, your system ...

I NTRODUCTION 1. 8 Canceling print job Press this button during printing. The Online/Error LED blinks while the print job is cleared from both the printer and the computer, and then the printer returns to Ready mode. This may take some time depending on the size of the print job. Toner Save mode on/...

2 This chapter provides step by step information on setting up your printer. This chapter includes: • Unpacking • Installing the Toner Cartridge • Loading Paper • Connecting a Printer Cable • Turning the Printer On • Printing a Demo Page • Installing Printer Software • Reinstalling Printer Software ...

2. 2 S ETTING U P Y OUR P RINTER Unpacking 1 Remove the Printer and all accessories from the packing carton. Make sure that the printer has been packed with the following items: N OTES : • If any items are missing or damaged, notify your dealer immediately. • Components may differ from one country t...

S ETTING U P Y OUR P RINTER 2. 3 2 Selecting a Location Select a level, stable place with adequate space for air circulation. Allow extra space for opening covers and tray(s). The area should be well-ventilated and away from direct sunlight or sources of heat, cold, and humidity. See the image below...

2. 4 S ETTING U P Y OUR P RINTER Installing the Toner Cartridge 1 Grasp the front cover and pull it toward you to open. N OTE : Because the printer is very light, it may move when you use it; for example, when opening/closing the tray or installing/ removing the toner cartridge. Be careful not to mo...

S ETTING U P Y OUR P RINTER 2. 7 2 Loading Paper You can load approximately 250 sheets of paper in the tray. 1 Pull the tray out of the printer. 2 Prepare a stack of paper for loading by flexing or fanning the paper back and forth. Straighten the edges on a level surface. 3 Load paper with the print...

S ETTING U P Y OUR P RINTER 2. 9 2 Changing the Paper Size in the Paper Tray To load longer sizes of paper, you need to adjust the paper guides to extend the paper tray. 1 Pressing and unlatching the guide lock, slide the paper length guide out completely to extend the paper tray to its full length....

S ETTING U P Y OUR P RINTER 2. 11 2 Connecting a Printer Cable For Local Printing To print from your computer in a local environment, you need to connect your printer to the computer with either a parallel interface cable or a Universal Serial Bus (USB) cable. Using a Parallel Cable N OTE : To conne...

2. 12 S ETTING U P Y OUR P RINTER Using a USB Cable N OTE : Connecting the printer to the USB port of the computer requires a certified USB cable. You will need to buy a USB 2.0 compliant cable that is within 3 m in length. 1 Make sure that both the printer and the computer are turned off. 2 Plug th...

S ETTING U P Y OUR P RINTER 2. 13 2 For Network Printing You can attach your BP20N printer to a network using an Ethernet cable (UTP cable with RJ.45 connector). 1 Make sure that both the printer and the computer are turned off. 2 Plug one end of the Ethernet cable into the Ethernet network port on ...

2. 14 S ETTING U P Y OUR P RINTER Turning the Printer On 1 Plug the power cord into the power receptacle on the back of the printer. 2 Plug the other end into a properly grounded AC outlet and turn on the printer using the power switch. C AUTIONS : • The fusing area at the rear portion of the inside...

S ETTING U P Y OUR P RINTER 2. 15 2 Printing a Demo Page Print a demo page to make sure that the printer is operating correctly. 1 Hold down the Cancel button for about 2 seconds to print a demo page. 2 A demo page showing the printer’s features and capabilities prints out.

2. 16 S ETTING U P Y OUR P RINTER Installing Printer Software The supplied CD-ROM contains Windows printing software, DOS RCP, an on-line User’s Guide and Acrobat Reader to view the User’s Guide. If you are printing from Windows: You can install the following printer software using the CD-ROM. • BP2...

S ETTING U P Y OUR P RINTER 2. 17 2 Printer Driver Features Your printer drivers will support the following standard features: • Paper source selection • Paper size, orientation and media type • number of copies The table below lists a general overview of features supported by your printer drivers. ...

2. 18 S ETTING U P Y OUR P RINTER Installing Printer Software in Windows System Requirements Verify the following: • At least 32 MB (Windows 9x/Me), 64 MB (Windows 2000/NT), 128 MB (Windows XP) or more of RAM is installed on your PC. • There is at least 300 MB of free disk space on your PC. • All ap...

S ETTING U P Y OUR P RINTER 2. 21 2 Custom Installation You can choose individual components to install. 1 Make sure that the printer is connected to your computer and powered on. 2 Insert the supplied CD-ROM into your CD-ROM drive.The CD-ROM should automatically run, and an installation window appe...

2. 22 S ETTING U P Y OUR P RINTER 5 Select your printer and click Next . N OTES : If your printer is not already connected to the computer, the following window will appear. • After connecting the printer, click Next . • If you don’t want to connect the printer at this time, click Next , and No on t...

S ETTING U P Y OUR P RINTER 2. 23 2 7 After the installation is finished, a window asking you to print a test page appears. If you choose to print a test page, select the checkbox and click Next . Otherwise, just click Next and skip to step 9. 8 If the test page prints out correctly, click Yes . If ...

2. 24 S ETTING U P Y OUR P RINTER Installing Software for Network Printing When you connect your printer to a network, you must first configure the TCP/IP settings for the printer. After you have assigned and verified the TCP/IP settings, you are ready to install the software on each computer on the...

2. 28 S ETTING U P Y OUR P RINTER 6 Select the components to be installed and click Next . After selecting the components, the following window appears. You can also change the printer name, set the printer to be shared on the network, set the printer as the default printer, and change the port name...

S ETTING U P Y OUR P RINTER 2. 29 2 Reinstalling Printer Software You can reinstall the software if installation fails. 1 Start Windows. 2 From the Start menu select Programs or All Programs Æ BP20 Series Æ Maintenance . 3 Select Repair and click Next . N OTES : If your printer is not already connec...

2. 30 S ETTING U P Y OUR P RINTER Removing Printer Software 1 Start Windows. 2 From the Start menu select Programs or All Programs Æ BP20 Series Æ Maintenance . 3 Select Remove and then click Next . Then you will see a component list so that you can remove any of them individually.If you want to uni...

S ETTING U P Y OUR P RINTER 2. 31 2 Using the Set IP (BP20N only) The Set IP can detect printers in the same network and display the network information. In addition, this application can configure the network information of the printer that has own network interface card. Installing Set IP 1 Insert...

2. 32 S ETTING U P Y OUR P RINTER Reinstalling Set IP 1 Start Windows. 2 From the Start menu select Programs or All Programs Æ BP20 Series Æ Maintenance . 3 Select Repair and then click Next . 4 Check Set IP and then click Next . 5 When reinstallation is completed, click Finish . Removing Set IP 1 S...

S ETTING U P Y OUR P RINTER 2. 33 2 To Use Set IP 1 From the Start menu, select BP20 Series in Programs, and click Set IP . 2 Click to find printer on the local network, or click and type the printer’s MAC address. N OTE : To confirm the MAC address, see the NETWORK PRINTER CARD TEST PAGE. The NETWO...

U SING P RINT M ATERIALS 3. 2 Choosing Paper and Other Materials You can print on a variety of print materials, such as plain paper, envelopes, labels, transparencies, and so on. See “Paper Specifications” on page C.3. To get the best possible print quality, use only high-quality copier-grade paper....

U SING P RINT M ATERIALS 3. 3 3 Sizes and Capacities Size Input Source/Capacity *a *a Depending on paper thickness, the maximum capacity may be reduced. Tray1 or optional Tray2 Multi-Purpose Tray Plain Paper Letter (216 x 279 mm)Legal (216 x 356 mm)Executive (184 x 267 mm)Oficio (216 x 343 mm)Folio ...

U SING P RINT M ATERIALS 3. 4 Guidelines for Paper and Special Materials When selecting or loading paper, envelopes, or other special materials, keep these guidelines in mind: • Attempting to print on damp, curled, wrinkled, or torn paper can cause paper jams and poor print quality. • Use cut-sheet ...

U SING P RINT M ATERIALS 3. 5 3 Selecting the Output Location The printer has two output locations; the rear output tray and the top output tray. To use the top output tray, be sure that the rear output tray is closed. To use the rear output tray, open it. N OTES : • If paper coming out of the top o...

U SING P RINT M ATERIALS 3. 6 Printing to the Rear Output Tray (Face up) The printer always prints to the rear output tray if it is open. Paper comes out of the printer face-up, and each time a sheet of paper comes out, it falls down from the printer. Printing from the Multi-Purpose Tray to the rear...

U SING P RINT M ATERIALS 3. 8 Using Tray1 or the Optional Tray2 Tray1 and the optional Tray2 can hold up to 250 sheets of paper. See “Sizes and Capacities” on page 3.3 for acceptable paper size and capacities of each tray. Load a stack of paper into the tray and print. For details about loading pape...

U SING P RINT M ATERIALS 3. 10 3 Prepare a stack of paper for loading by flexing or fanning the paper back and forth. Straighten the edges on a level surface. 4 Place paper on the centre of the tray with the print side face up . Pay attention to the paper limit mark on the left inside wall of the tr...

U SING P RINT M ATERIALS 3. 12 Using the Manual Feed Mode If you select Manual Feed in the Source option when changing print settings, you can manually load a sheet of print material in the Multi-Purpose Tray. Manually loading paper can be helpful when you want to check the print quality after each ...

U SING P RINT M ATERIALS 3. 14 Printing on Envelopes 1 Open the Multi-Purpose Tray and unfold the extender to its full-length position. 2 Open the rear output tray. Guidelines • Only use envelopes recommended for laser printers. Before loading envelopes into the Multi-Purpose Tray, make sure that th...

U SING P RINT M ATERIALS 3. 15 3 3 Flex or fan the edge of the envelope stack to separate the pages before loading. 4 Load the envelopes onto the Multi-Purpose Tray with the flap side down . The stamp area is on the left side and the end of the envelope with the stamp area enters the tray first . 5 ...

U SING P RINT M ATERIALS 3. 17 3 Printing on Labels 1 Open the Multi-Purpose Tray and the rear output tray. 2 Load labels with the print side up . Guidelines • Only use labels recommended for laser printers.• Verify that the labels’ adhesive material can tolerate fusing temperature of 205°C (400°F) ...

U SING P RINT M ATERIALS 3. 19 3 Printing on Transparencies 1 Open the Multi-Purpose Tray and the rear output tray. 2 Load transparencies with the print side up , and the top with the adhesive strip entering the printer first . Guidelines • Only use transparencies recommended for use in laser printe...

U SING P RINT M ATERIALS 3. 23 3 Printing on Preprinted Paper Preprinted paper is paper that has some type of printing placed on it before it is sent through the printer (paper that has a preprinted logo at the top of the page, for example). 1 Load letterhead into the tray you want to use, as shown ...

P RINTING T ASKS 4.2 Printing a Document in Windows The following procedure describes the general steps required for printing from various Windows applications. The exact steps for printing a document may vary depending on the application program you are using. Refer to the User’s Guide of your soft...

P RINTING T ASKS 4.3 4 Cancelling a Print Job There are two ways to cancel a print job. To stop a print job from the control panel: Press the Cancel button on the control panel. The printer will finish printing the page that is moving through the printer and delete the rest of the print job. Pressin...

P RINTING T ASKS 4.4 Printer Settings You can use the BP20 Series PCL6 printer properties window, which allows you to access all of the printer options you need when using your machine. When the printer properties are displayed, you can review and change whatever settings are needed for your print j...

P RINTING T ASKS 4.5 4 Layout tab The Layout tab provides options to adjust how the document appears on the printed page. The Layout Options includes Multiple Pages per Side and Poster . See page 4.2 for more information on accessing printer properties. Property Description Orientation Orientation a...

P RINTING T ASKS 4.6 Paper Tab Use the following options for paper handling. See page 4.2 for more information about accessing printer properties. Click the Paper tab to access many paper properties. Property Description Copies Copies allows you to choose the number of copies to be printed. You can ...

P RINTING T ASKS 4.8 Graphics Tab Use the following options to adjust the print quality for your specific printing needs. See page 4.2 for more information about accessing printer properties. Click the Graphics tab to display the properties shown below. Property Description Resolution You can select...

P RINTING T ASKS 4.10 Advanced Options (continued) Property Description 4 • Print as Graphics : When this option is selected, the driver downloads any fonts as graphics. When printing documents with high graphic content and relatively few TrueType fonts, printing performance (speed) may be enhanced ...

P RINTING T ASKS 4.11 4 Using the Toner Save Mode Toner Save mode allows the printer to use less toner on each page. Using this mode will extend the life of your toner cartridge and reduce your cost per page, but will reduce the print quality. This setting is not available with the 1200 dpi setting....

P RINTING T ASKS 4.12 Extras Tab See page 4.2 for more information about accessing printer properties. Click the Extras tab to access the following features: Option Description Watermark You can create a background image of text to print on each page of your document. See “Using Watermarks” on page ...

P RINTING T ASKS 4.13 4 About Tab Use the About tab to display the copyright notice and the version number of the driver. See page 4.2 for more information about accessing printer properties. Printer Tab If you access printer properties through the Printers folder, you can view the Printer tab. Clic...

P RINTING T ASKS 4.14 Using a Favorite Setting The Favorites option, available on each tab, except for the About tab, allows you to save the current properties settings for future use. To save a Favorites item: 1 Change the settings on each tab, as needed. 2 Enter a name for the item in the Favorite...

P RINTING T ASKS 4.15 4 Printing Multiple Pages on One Sheet of Paper You can select the number of pages to print on a single sheet of paper. To print more than one page per sheet, the pages are reduced in size and arranged in the order you specify. You can print up to 16 pages on one sheet. 1 To ch...

P RINTING T ASKS 4.16 4 Select the page order on the Page Order drop-down list, if necessary. Check Print Page Border to print a border around each page on the sheet. N OTE : Page Order and Print Page Border are enabled only when the number of pages per side is 2, 4, 6, 9, or 16. 5 Click the Paper t...

P RINTING T ASKS 4.21 4 Using Watermarks The Watermark option allows you to print text over an existing document. For example, you may want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all of the pages of a document. There are several prede...

P RINTING T ASKS 4.22 Creating a Watermark 1 To change the print settings from your software application, access printer properties. See page 4.2. 2 Click the Extras tab and click Edit in the Watermark section. The Edit Watermark window appears. 3 Enter the text message you want to print in the Wate...

P RINTING T ASKS 4.23 4 Editing a Watermark 1 To change the print settings from your software application, access printer properties. See page 4.2. 2 Click the Extras tab and click Edit in the Watermark section. The Edit Watermark window appears. 3 Select the watermark you want to edit on the Curren...

P RINTING T ASKS 4.24 Using Overlays What is an Overlay? An overlay is text and/or images stored on the computer hard disk drive (HDD) as a special file format that can be printed on any document. Overlays are often used to take the place of preprinted forms and letterhead paper. Rather than using p...

P RINTING T ASKS 4.25 4 4 In the Edit Overlay window, click Create Overlay . 5 In the Create Overlay window, type a name of up to eight characters in the File name box. Select the destination path, if necessary. (The default is C:\Formover). 6 Click Save . The name appears on the Overlay List. 7 Cli...

P RINTING T ASKS 4.26 Using a Page Overlay After an overlay has been created, it is ready to be printed with your document. To print an overlay with a document: 1 Create or open the document you want to print. 2 To change the print settings from your software application, access printer properties. ...

P RINTING T ASKS 4.27 4 6 If necessary, click Confirm Page Overlay When Printing . When this box is checked, a message window appears each time you submit a document for printing, asking you to confirm your wish to print an overlay on the document. Answering Yes in the window means that the selected...

P RINTING T ASKS 4.28 Deleting a Page Overlay You can delete page overlays that you no longer use. 1 In the printer properties window, click the Extras tab. 2 Click Edit in the Overlay section. 3 Select the overlay you want to delete from the Overlay List box. 4 Click Delete Overlay . 5 When a confi...

P RINTING T ASKS 4.29 4 Using the Status Monitor If an error occurs while printing, the Status Monitor window appears, showing the error. N OTE s: • The Status Monitor program can only be used if you connect the printer to your computer with the USB cable, or on the network. • You can use the Status...

P RINTING T ASKS 4.30 6 If the test page prints out correctly, click Yes . If not, click No to reprint it. 7 When the installation is completed, click Finish . Reinstalling Status Monitor 1 From the Start menu, select Programs . 2 Select BP20 Series , and then Maintenance . 3 Click Repair . 4 Click ...

P RINTING T ASKS 4.31 4 Opening the Troubleshooting Guide Double click the Status monitor icon on the Windows task bar. Or, From the Start menu, select Programs or All Programs Æ BP20 Series Æ Troubleshooting guide . Changing the Status Monitor Program Setting The following window opens when you cli...

P RINTING T ASKS 4.32 Setting Up a Locally Shared Printer Locally-Shared Printer You can connect the printer directly to a selected computer, which is called the “host computer” on the network. The printer can then be shared by other users on the network through a Windows 9x/Me/XP/NT 4.0/2000 networ...

P RINTING T ASKS 4.33 4 In Windows NT 4.0/2000/XP Setting Up the Host Computer 1 Start Windows. 2 For Windows NT 4.0/2000, select Settings , and Printers from the Start menu. For Windows XP, select Printers and Faxes from the Start menu. 3 Double-click your printer icon. 4 From the Printer menu, sel...

5 This chapter provides suggestions for high-quality and economical printing and information for maintaining the toner cartridge and the printer. This chapter includes: • Maintaining the Toner Cartridge • Cleaning the Printer • Printing Configuration Pages M AINTAINING Y OUR PRINTER

M AINTAINING Y OUR PRINTER 5. 2 Maintaining the Toner Cartridge Toner cartridge storage To get the maximum results from the toner cartridge, keep the following guidelines in mind.• Do not remove the toner cartridge from its package until ready for use. • Do not refill the toner cartridge. The printe...

M AINTAINING Y OUR PRINTER 5. 3 5 Redistributing Toner When toner is low, faded or light areas may appear on a printed page. You may be able to temporarily improve the print quality by redistributing the toner. The following procedures may allow you to finish the current print job before replacing t...

M AINTAINING Y OUR PRINTER 5. 5 5 Replacing the Toner Cartridge If the print remains light after redistributing the toner (see page 5.3), replace the toner cartridge. Remove the old cartridge and install a new toner cartridge. See “Installing the Toner Cartridge” on page 2.4. Cleaning the Printer To...

M AINTAINING Y OUR PRINTER 5. 7 5 5 Reinsert the toner cartridge and close the cover. Make sure that the cover is securely closed. If it is not firmly closed, printing errors may occur when you print. 6 Plug in the power cord, and turn the printer on. Printing a cleaning sheet Your printer can be se...

M AINTAINING Y OUR PRINTER 5. 8 3 Your printer automatically picks up a sheet of paper from the tray and prints out a cleaning sheet with dust or toner particles on it. N OTE : The cartridge cleaning process takes some time. To stop the process, turn the power off. Printing Configuration Pages From ...

6 This chapter provides helpful information for what to do if you encounter an error while using your printer. This chapter includes: • Troubleshooting Checklist • Solving General Printing Problems • Solving Network Printing Problems • Clearing Paper Jams • Solving Print Quality Problems • Troublesh...

S OLVING PROBLEMS 6. 2 Troubleshooting Checklist If the printer is not working properly, perform the series of checks in the list below. If the printer fails to adequately pass a checklist item, follow the corresponding troubleshooting suggestions. Check Solution Print a demo page to verify that the...

S OLVING PROBLEMS 6. 3 6 Solving General Printing Problems For problems with the operation of your printer, refer to the following table for suggested solutions. Problem Possible Cause Solution The printer does not print. The printer is not receiving power. Check the power cord connections. Check th...

S OLVING PROBLEMS 6. 6 Solving Network Printing Problems General Problems Problem Solution System does not function with some wrong values entered by mistake while configuring. Possibly the parameters in the network card are corrupted. Restart the system and set to factory defaults. See "Network...

S OLVING PROBLEMS 6. 7 6 Windows Problems Problem Solution The test page is not printed. Turn off the printer, then turn it back on. Set IP is unable to automatically detect printers. 1. Check LAN cable is connected to the printers. • Check LAN cable is connected to the printers yourself. • Make sur...

S OLVING PROBLEMS 6. 8 Clearing Paper Jams Occasionally, paper can jam during a print job. Some causes include: • The tray is loaded improperly or overfilled. • The tray has been pulled out during a print job. • The front cover has been opened during a print job. • Paper that does not meet paper spe...

S OLVING PROBLEMS 6. 10 In the Optional Tray2 1 Pull the optional Tray2 out of the printer. 2 If you see the jammed paper, remove the paper from the tray.

S OLVING PROBLEMS 6. 11 6 3 If you cannot find the jammed paper in Tray2, pull Tray1 half way out of the printer, and remove the paper. 4 Slide the trays back into the printer. Open and close the front cover. Printing can now be resumed. In the Multi-Purpose Tray 1 Open the Multi-Purpose Tray. 2 Car...

S OLVING PROBLEMS 6. 12 Around the Toner Cartridge 1 Open and close the front cover, and the jammed paper automatically exits the printer. If not, continue to Step 2. 2 Open the front cover and remove the toner cartridge. N OTE : To prevent damage to the toner cartridge, do not expose it to light fo...

S OLVING PROBLEMS 6. 13 6 4 Check that there is no other paper in the printer. 5 Reinstall the toner cartridge, and then close the front cover. Printing can now be resumed. In the Paper Exit Area 1 If a long portion of the paper is visible, pull it straight out. If not, continue to Step 2. 2 Open th...

S OLVING PROBLEMS 6. 15 6 3 From the Orientation option of the Layout tab, set the Rotate option to 90º . 4 Click OK to start printing. Tips for Avoiding Paper Jams By selecting the correct paper types, most paper jams can be avoided. If a paper jam occurs, follow the steps outlined in “Clearing Pap...

S OLVING PROBLEMS 6. 16 Solving Print Quality Problems If the inside of the printer is dirty, or paper is improperly loaded, print quality maybe reduced. See the table below to troubleshoot the problem. Problem Solution Light or faded print If a vertical white streak or faded area appears on the pag...

S OLVING PROBLEMS 6. 17 6 Vertical lines If black vertical streaks appear on the page:• The drum inside the toner cartridge has probably been scratched. Install a new toner cartridge. Gray background If the amount of background shading becomes unacceptable, the procedures below may fix the problem.•...

S OLVING PROBLEMS 6. 18 Background scatter Background scatter results from bits of toner distributed on the printed page. • The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture. • If...

S OLVING PROBLEMS 6. 20 Horizontal stripes If horizontally aligned black streaks or smears appear:• The toner cartridge may be installed improperly. Remove the cartridge and reinsert. • The toner cartridge may be defective. Install a new toner cartridge. See “Installing the Toner Cartridge” on page ...

S OLVING PROBLEMS 6. 21 6 Troubleshooting Error Messages When the printer experiences an error, the control panel will indicate an error message with the indicator lights. Find the light pattern below that matches the printer light pattern and follow the solutions to clear the error. LED status lege...

S OLVING PROBLEMS 6. 22 Common Windows Problems N OTE : Refer to the Microsoft Windows 9x/Me/NT 4.0/2000/XP User’s Guide that came with your PC for further information on Windows error messages. Online/Error LED blinks orange The toner cartridge is empty. Remove the old toner cartridge and install a...

A While your printer is primarily a Windows printer, you can also print from a DOS software Programme using the Remote Control Panel utility provided in the supplied software CD-ROM. This chapter includes: • About the Remote Control Panel • Installing the Remote Control Panel • Selecting Print Setti...

P RINTING F ROM DOS A PPLICATIONS A. 2 About the Remote Control Panel DOS users have access to many printer features through specific DOS printer drivers; however, many software manufactures do not develop printer drivers for their software programmes. Your printer provides the software control pane...

P RINTING F ROM DOS A PPLICATIONS A. 3 A 5 Check Remote Control Panel and then click Next . 6 When the installation is completed, click Finish . Reinstalling Remote Control Panel 1 Start Windows. 2 From the Start menu, select BP20 Series in Programs and click Maintenance . 3 Select Repair and then c...

P RINTING F ROM DOS A PPLICATIONS A. 4 Selecting Print Settings You can use this Remote Control Panel to select print settings that may not be available on some DOS Programmes. Typically, duplicate print settings that are selected from a DOS software programme override the ones that are selected in ...

P RINTING F ROM DOS A PPLICATIONS A. 5 A Using the Remote Control Panel Tabs The Remote Control Panel allows you to access the following features: Printing Tab In this tab, you can configure general settings for printing. • Paper Size sets the paper size. • Orientation determines how the output is p...

P RINTING F ROM DOS A PPLICATIONS A. 8 Test Tab This tab allows you to print a resident page to test your printer’s performance. • Self Test prints a configuration sheet. A list of the user default settings and the amount of printer memory available prints. • Demo Page prints a demonstration page. I...

B Your printer is a full-featured laser printer that has been optimised to meet most of your printing needs. Recognizing that each user may have different requirements, however, Ricoh makes several options available to enhance the printer’s capabilities. This chapter includes: • Precautions When Ins...

I NSTALLING P RINTER O PTIONS B. 2 Precautions When Installing Printer Options DISCONNECT THE POWER CORD: Never remove the printer control board while the printer is plugged in. To avoid the possibility of an electrical shock, always disconnect the power cord when installing or removing ANY internal...

I NSTALLING P RINTER O PTIONS B. 3 B Installing Memory Additional printer memory is provided on DIMM(Dual In-line Memory Module). 1 Turn the printer power off and unplug all cables from the printer. 2 Remove the two screws on the back of the printer. 3 Open the control board cover.

I NSTALLING P RINTER O PTIONS B. 6 Removing the Memory 1 Follow steps 1 through 3 on page B.3 to access the control board. 2 Push the clips at each end of the connector slot away from the DIMM. 3 Place the DIMM in its original packaging or wrap it with paper and store it in a box. 4 Close the contro...

I NSTALLING P RINTER O PTIONS B. 7 B Installing an Optional Paper Tray You can increase the paper handling capacity of your printer by installing an optional Tray2. The optional paper tray consists of two components; the support unit and the paper tray. 1 Turn off the printer and unplug all cables f...

C This chapter includes: • Printer Specifications • Paper Specifications S PECIFICATIONS

S PECIFICATIONS C. 2 Printer Specifications * Print speed will be affected by Operating system used, computing performance, application software, connecting method, media type, media size and job complexity. ** Sound Pressure Level, ISO 7779 Item Specifications and Description Print Speed * Up to 20...

S PECIFICATIONS C. 3 C Paper Specifications Overview Your printer accepts a variety of print materials, such as cut- sheet paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and custom-size paper. Properties, such as weight, composition, grain, and moisture...

S PECIFICATIONS C. 4 Supported Sizes of Paper N OTE : You may experience jams when using print materials with a length of less than 127 mm (5.0 in.). For optimum performance, ensure that you are storing and handling the paper correctly. Please refer to “Printer and Paper Storage Environment” on page...

S PECIFICATIONS C. 5 C Guidelines for Using Paper For the best result, use conventional 75 g/m 2 (20 lb) paper. Ensure that the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure of what type of paper y...

S PECIFICATIONS C. 6 Paper Specifications Paper Output Capacity Category Specifications Acid Content 5.5 ~ 8.0 pH Caliper 0.094 ~ 0.18 mm (3.0 ~ 7.0 mils) Curl in Ream Flat within 5 mm (0.02 in.) Cut Edge Conditions Cut with sharp blades with no visible fray. Fusing Compatibility Must not scorch, me...

S PECIFICATIONS C. 7 C Printer and Paper Storage Environment Paper storage environment conditions directly affect the feed operation. Ideally, the printer and paper storage environment should be at or near room temperature, and not too dry or humid. Remember that paper is hygroscopic; it absorbs and...

S PECIFICATIONS C. 8 Envelopes Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, conside...

S PECIFICATIONS C. 9 C Envelopes with Double Side Seams Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style may be more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below. Envelop...

S PECIFICATIONS C. 10 Labels N OTES : • To avoid damaging the printer, use only labels recommended for laser printers. • To prevent serious jams, always use the Multi-Purpose Tray to print labels and always use the rear output tray. • Never print on the same sheet of labels more than once and never ...

C canceling print 4.3 card stock, print 3.21 cleaning sheet, print 5.7 components 1.4 configuration page, print 5.8 connect parallel 2.11 power cord 2.14 USB 2.12 control panel,use 1.6 custom-sized materials, print 3.21 D demo page, print 2.15 E envelopes, print 3.14 error, solve 6.21 F face down ou...