Page 3 - Safety warning notice
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flatsurface. Do not allow another hard surface, such as an adjoining optional ...
Page 5 - Table of contents
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 7 Display .....................
Page 9 - Product description
1 Product description Category Description Product Name HP EliteBook 2170p Notebook PC Processors ● Intel® Dual Core® i7-3667U 1.80-GHz processor (SC turbo up to 2.90-GHz; 4.0-MB L3 cache, 17 W) ● Intel Dual Core i5-3427U 1.70-GHz processor (SC turbo up to 2.70-GHz; 3.0-MB L3 cache, 17 W) ● Intel Du...
Page 15 - External component identification
2 External component identification Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicatewith WLANs (select models only). (2) WWAN antennas (2)* Send and receive wireless signals to communicatewith WWANs (select models only). (3) Internal micropho...
Page 16 - Buttons and fingerprint reader (select models only)
Item Component Description (5) Webcam (select models only) Records video and captures still photographs. To use the webcam, select Start > All Programs > Communication and Chat > HP Webcam . *The antennas are not visible from the outside of the computer. For optimal transmission, keep the a...
Page 18 - Lights
Lights NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Wireless light ● Off: An integrated wireless device, such as aWLAN device, a WWAN device, and/or aBluetooth device, is on (select models only). ● Amber: All wireless devices a...
Page 20 - Front
Front NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Wireless light ● White: An integrated wireless device, such as aWLAN device and/or a WWAN device, is on. ● Amber: All wireless devices are off. (2) Power light ● On: The comput...
Page 22 - Right side
Right side NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Media Card reader Supports the following digital card formats: ● MultiMediaCard (MMC) ● MMC+ ● Secure Digital (SD) Memory Card ● SDHC ● SDXC (2) Power switch ● When the co...
Page 24 - Bottom
Bottom NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Vents (2) Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It isnormal for the ...
Page 26 - Illustrated parts catalog
3 Illustrated parts catalog 18 Chapter 3 Illustrated parts catalog
Page 28 - Computer major components
Computer major components 20 Chapter 3 Illustrated parts catalog
Page 34 - Display assembly subcomponents
Display assembly subcomponents Item Component Spare part number (1) Display bezel: For use on computer models equipped with a webcam 693302-001 For use on computer models not equipped with a webcam 693303-001 (2) 11.6 in, HD, LED, AG, SVA display panel 693361-001 Display Cable Kit , includes: 693305...
Page 36 - Cable Kit
Cable Kit Item Component Spare part number Cable Kit , includes: 693306-001 (1) Audio board cable (2) Media Card reader assembly cable (3) TouchPad cable 28 Chapter 3 Illustrated parts catalog
Page 38 - Miscellaneous parts
Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (PFC, RC/V, EM, 3-wire) 693710-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 65-W HP travel AC adapter (non-PFC, 3-wire) 693716-001 Power cord (3-pin, black, 1.83-m): For use in Argentina 490371-D01 For ...
Page 46 - Preliminary replacement requirements; Tools required; Service considerations; Plastic parts
4 Removal and replacementprocedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sec...
Page 47 - Drive handling; Grounding guidelines; Electrostatic discharge damage
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether thecomputer is o...
Page 52 - Computer feet
Item Component Description (4) Warranty period This number describes the duration of the warrantyperiod for the computer. (5) Model description This is the alphanumeric identifier used to locatedocuments, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubb...
Page 54 - SIM
SIM NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow the...
Page 56 - Hard drive
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector adapter, or screws. Description Spare part number 750-GB, 7200-rpm, 9.5-mm 633252-001 500-GB, 7200-rpm, 9.5-mm SED 683801-001 500-GB, 7200-rpm, 9.5-mm 634925-001 320-GB, 7200-rpm, 9.5-mm 6416...
Page 58 - Fingerprint reader board
Reverse this procedure to reassemble and install the hard drive. Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 693349-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure wheth...
Page 59 - WLAN module
3. Lift the rear edge of the fingerprint reader board bracket (3) , and then remove the bracket. 4. Remove the fingerprint reader board and cable (4) . Reverse this procedure to install the fingerprint reader board. WLAN module Description Spare part number Atheros AR9462 802.11a/b/g/n 2×2 Bluetooth...
Page 61 - WWAN module
Reverse this procedure to install the WLAN module. WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number HP lt2523 LTE/HSPA+ Mobile Broadband Module 675793-001 HP lt2522 LTE/EV-DO Mobile Broadband Module 675791-001 HP un2430 EV-DO/HSPA Mobile Br...
Page 63 - Memory module
Memory module NOTE: Primary and expansion memory is installed in a stacked configuration in the bottom of the computer. Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) 670034-001 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 65...
Page 65 - Fan
Fan Description Spare part number Fan (includes cable) 693308-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system. 2. Disconnect the power f...
Page 71 - Base enclosure
Base enclosure Description Spare part number Base enclosure (includes battery release latch assembly, rubber feet, and service cover releaselatch assembly) 693301-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in...
Page 76 - Speakers
4. Remove the audio board (3) and cable. Reverse this procedure to install the audio board. Speakers Description Spare part number Speakers (include cables and 4 rubber isolators) 655792-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the com...
Page 78 - Power switch board
Power switch board Description Spare part number Power switch board (includes cable) 693352-001 Before removing the power switch board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through th...
Page 83 - System board
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use in all countries and regions except the People's Republic of China: Equipped with Intel Dual Core i7-3667U 1.80-GHz processor (SC turbo up to 2.90-GHz), 4.0-MBL3 cache, 17 ...
Page 85 - Heat sink
4. Release the ZIF connector to which the Smart Card reader board cable is connected, and thendisconnect the Smart Card reader board cable (2) from the system board. 5. Remove the system board. Reverse this procedure to install the system board. Heat sink Description Spare part number Heat sink (inc...
Page 87 - Smart Card reader assembly
Reverse this procedure to install the heat sink. Smart Card reader assembly Description Spare part number Smart Card reader assembly (includes cable) 693312-001 Before removing the Smart Card reader assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off...
Page 88 - Top cover
3. Remove the Smart Card reader assembly (3) . Reverse this procedure to install the Smart Card reader assembly. Top cover NOTE: The top cover spare part kit includes the TouchPad. The TouchPad cable is included in the Cable Kit, spare part number 693306-001. Description Spare part number For use on...
Page 99 - Starting Computer Setup
5 Computer Setup (BIOS) andAdvanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the inputand output devices on the system (such as disk drives, display, keyboard, mouse, and printer).Computer Setup includes settings for the types of peri...
Page 100 - Using Computer Setup; Navigating and selecting in Computer Setup
Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or ...
Page 101 - Restoring factory settings in Computer Setup; Updating the BIOS; Determining the BIOS version
Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for ...
Page 102 - Downloading a BIOS update
NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing the f1 key. Follow the on-screen instructions to exit this screen. Downloadi...
Page 103 - Using Advanced System Diagnostics
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardwareis functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components ...
Page 104 - Specifications; Computer specifications
6 Specifications Computer specifications Metric U.S. Dimensions Width 29.20 cm 11.50 in Depth 19.20 cm 7.56 in Height 2.65 cm 1.04 in Weight (equipped with 4-cell battery, hard drive, 1 memory module, and WLAN module) 1.33 kg 2.93 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A - 65 ...
Page 106 - Hard drive specifications
Hard drive specifications 750-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm Length 100.2 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security A...
Page 107 - Backup and recovery
7 Backup and recovery To protect your information, use Windows Backup and Restore to back up individual files and folders,back up your entire hard drive (select models only), create system repair discs (select models only) withthe installed optical drive (select models only) or an optional external ...
Page 108 - Creating recovery media; Backing up your information
Creating recovery media with HP RecoveryDisc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recoverymedia. After you successfully set up the computer, you can create recovery media using HP RecoveryDisc Creator. This recovery media allows you to reins...
Page 109 - Performing a system recovery; Using the Windows recovery tools
● When backing up to discs, use any of the following types of discs (purchased separately): CD-R,CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on thetype of optical drive you are using. NOTE: DVDs and DVDs with double-layer (DL) support store more information than...
Page 110 - Using f11 recovery tools
CAUTION: Some Startup Repair options completely erase hard drive contents and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed.When reformatting is complete, the recovery process restores the operating system, as well as thedriver...
Page 111 - Using a Windows 7 operating system DVD (purchased separately)
Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html . You can also order the DVD b...
Page 112 - Power cord set requirements; Requirements for all countries
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in thecountry or region where the equi...
Page 114 - Recycling
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not disposeof the battery in general household waste. Follow the local laws and regulations in your area forbattery disposal. HP encourages customers to recycle used electronic hardware, HP origina...
Page 115 - Index
Index A AC adapter, spare part numbers 30, 36 AC adapter/battery light 12antenna locations 7removal 88, 89spare part number 26, 32, 89, 90 Antenna Kit, spare part number 26, 32, 90 audio board removal 67spare part number 24, 33, 67 audio board cable, illustrated 28audio, product description 2audio-i...
