HP A8P79ABGJ - Manual

Product views ● Product front view ● Product back view ● Interface ports ● Serial number and model number location Product front view 2 1 2 3 4 5 6 7 8 9 10 11 12 1 Automatic document feeder 2 Document-feeder output bin 3 Walk-up USB port (for printing and scanning without a computer) 4 Control pane...

Product back view 1 2 3 4 1 Rear door and face-up output bin (access for clearing jams) 2 Dust cover for Tray 2 (for printing on legal-size paper) 3 Power connection 4 I/O ports and security lock ENWW Product views 5

Interface ports 1 2 3 4 5 1 Slot for a cable-type security lock 2 Local area network (LAN) Ethernet (RJ-45) network port 3 Hi-Speed USB 2.0 printing port 4 Telephone “line out” port for attaching an extension phone, answering machine, or other device 5 Fax “line in” port for attaching the fax phone ...

Serial number and model number location The model number and serial number are listed on an identification label located on the back of the product. They are also listed on the inside of the front door. The serial number contains information about the country/region of origin, the product version, p...

Control panel ● Control-panel layout ● Control-panel Home screen ● Control panel help system Control-panel layout 1 Touchscreen display Provides access to the product features and indicates the current status of the product 2 Help button and light Provides access to the control-panel help system 3 R...

8 Apps button Provides access to the Apps menu to print directly from Web applications that you have downloaded from the HP ePrintCenter Web site at www.hpeprintcenter.com 9 Product status Indicates whether the product is ready or is processing a job 10 Scan button Provides access to the scan featur...

Print product reports From the Reports menu, you can print several informative pages about the product. 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Reports button. 3. Touch the name of the report that you want to print. Menu item Description Demo Page P...

2 Paper trays ● Supported paper sizes ● Supported paper types ● Tray 1 ● Tray 2 and optional Tray 3 ● Use paper output options ENWW 13

Tray 1 ● Tray capacity and paper orientation ● Load Tray 1 Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less than half of the tray full indicators. Tab...

Load Tray 1 1. Open Tray 1. 2. Pull out the paper support and fold out the extension. 18 Chapter 2 Paper trays ENWW

Tray 2 and optional Tray 3 ● Tray capacity and paper orientation ● Load Tray 2 and optional Tray 3 Tray capacity and paper orientation To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/narrow and heavy/glossy paper, load paper to less th...

Load Tray 2 and optional Tray 3 NOTE: The procedure to load paper for Tray 3 is the same as for Tray 2. Only Tray 2 is shown here. 1. Pull the tray out and lift up slightly to remove it completely from the product. 2. Pinch the release that is located on the left guide and slide the side guides to t...

Use paper output options Print to the standard output bin The standard output bin collects paper face-down, in the correct order. Use this bin for most print jobs, including transparencies. To use the standard output bin, be sure that the rear output bin is closed. To avoid jams, do not open or clos...

HP policy on non-HP supplies Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or remanufactured. NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP suppo...

HP anticounterfeit Web site Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your toner cartridge might not be a genuine HP ...

Print when a toner cartridge is at estimated end oflife Black cartridge is low : The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartrid...

Accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase papercapacity. CE530A MFP Stand A storage cabinet that is installedbeneath the product. CF338A USB cable 2-meter standard USB-compatible deviceconnector C6518A ENWW Accessories 33

Toner cartridge ● Toner-cartridge view ● Toner-cartridge information ● Replace the toner cartridge Toner-cartridge view 2 3 1 1 Imaging drum CAUTION: Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge. 2 Memory chip 3 Pull tab for the sealing tape 34 Chapter 3 P...

Toner-cartridge information Capacity Cartridge number Part number Standard-capacity replacement blacktoner cartridge 55A CE255A High-capacity replacement black tonercartridge 55X CE255X For more information about supplies, go to www.hp.com/go/learnaboutsupplies . The information contained herein is ...

Replace the toner cartridge CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is on the toner-cartridge box. 1. Press the front-door-release button. 2 2. O...

4 Print ● Supported print drivers (Windows) ● Change print-job settings (Windows) ● Change print-job settings (Mac OS X) ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Create archival-quality prints ● Use HP ePrint ● Use AirPrint ● Use walk-up USB printing ENWW 39

The HP UPD communicates directly with each HP product, gathers configuration information, and then customizes the user interface to show the product’s unique, available features. It automatically enables features that are available for the product, such as two-sided printing and stapling, so you do ...

Change print-job settings (Windows) ● Priority for changing print-job settings ● Change the settings for all print jobs until the software program is closed ● Change the default settings for all print jobs ● Change the product configuration settings Priority for changing print-job settings Changes t...

Change print-job settings (Mac OS X) ● Priority for changing print-job settings ● Change the settings for all print jobs until the software program is closed ● Change the default settings for all print jobs ● Change the product configuration settings Priority for changing print-job settings Changes ...

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then open a menu for which you want to change the print settings. 4. For each menu, select the print settings that you want to save for reuse. 5. In the Presets menu, click the Save As... option,...

Automatically print on both sides (Windows) The product supports the following paper sizes for automatic duplex printing: ● Letter ● Legal ● A4 ● 8.5 x 13 The product supports the following paper types for automatic duplex printing: ● Unspecified ● Plain ● HP EcoSMART Lite ● Light 60–74 g ● Midweigh...

Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. In the Special pages area, click the Print pages on different paper option, ...

Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. ENWW Print tasks (Windows) 67

5. In the Presets menu, click the Save As... option, and enter a name for the preset. 6. Click the OK button. Automatically print on both sides (Mac OS X) The product supports the following paper sizes for automatic duplex printing: ● Letter ● Legal ● A4 ● 8.5 x 13 The product supports the following...

Manually print on both sides (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select this product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Manual Duplex menu. 4. Click the Manua...

Select the paper type (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Medi...

Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint. 1. To use HP ePrint, you must first enable...

Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party a...

Use walk-up USB printing 1. Insert the USB flash drive into the USB port on the front of the product. 2 2. The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options. ● Print Documents ● View and Print Photos ● Scan to USB Drive 3. To print a document, touch the Print Docu...

Set new default copy settings You can save any combination of copy settings as the default settings to use for every job. 1. From the Home screen, touch the Copy button. 2. Touch the Settings button. 3. Configure the copy settings to meet your preferences, and then scroll to and touch the Set as New...

Restore copy default settings Use this procedure to restore the factory default copy settings. 1. From the Home screen, touch the Copy button. 2. Touch the Settings button. 3. Scroll to and touch the Restore Defaults button. 4. Touch the OK button to restore the defaults. ENWW Restore copy default s...

Make a single copy 1. Load the document onto the scanner glass or into the document feeder. NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass. 2. If you loaded the do...

Make multiple copies 1. Load the document onto the scanner glass or into the document feeder. NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass. 2. If you loaded the ...

Copy a multiple-page original 1. Insert the originals into the document feeder face-up. 2. Adjust the guides until they are snug against the paper. 3. From the Home screen, touch the Copy button. 4. Touch the Start Copy button to start copying. 88 Chapter 5 Copy ENWW

Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy ag...

Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass. 2. From the Home screen...

Copy on both sides (duplex) Copy on both sides automatically 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the document. 3. From the Home screen on the product control panel, ...

Copy on both sides manually 1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-left corner of the glass. Close the scanner. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button. 4. Scroll to an...

Reduce or enlarge a copy 1. Load the document onto the scanner glass or into the document feeder. NOTE: If documents are in the document feeder and on the scanner glass at the same time, the product processes the document in the document feeder and not the one on the scanner glass. 2. From the Home ...

Optimize copy quality The following copy-quality settings are available: ● Auto Select : Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed : Use this setting for documents that contain a mixture of text and graphics. ● Text : Use this set...

Adjust the lightness or darkness for copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen, touch the Copy button. 3. Touch the Settings button. 4. Touch the Lighter/Darker button. 5. Touch the “+” or “-” button to adjust the setting, and then touch ...

Copy in draft mode Using draft mode can use less toner. However, using draft mode can also reduce print quality. HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins...

Scan by using the HP Scan software (Windows) 1. Double-click the HP Scan icon on the computer desktop. If the icon is not on the computer desktop, open the Programs folder, click HP , open the folder for this product, and then click HP Scan . 2. Select a scanning shortcut, and adjust the settings if...

Scan by using the HP Scan software (Mac OS X) 1. Open the HP Scan software, which is located in the Hewlett-Packard folder inside the Applications folder. 2. Follow the on-screen instructions to scan the document. 3. When you have scanned all the pages, click the Send button to print the pages or sa...

Scan to a USB flash drive 1. Load the document onto the scanner glass or into the document feeder. 2. Insert a USB flash drive into the port on the front of the product. 3. From the Home screen on the product control panel, touch the Scan button. 4. Touch the Scan to USB Drive screen. 5. Touch the S...

Scan to a network folder Use the product control panel to scan a document and save it to a folder on the network. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedded Web Server. 1. Load the document onto the sca...

Scan to email Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using the HP Embedde...

Scan by using other software If you install the full product software, the product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. If you install the minimum product software, the product is WIA-compliant. The product works with Windows-based programs that support TWAIN-compliant...

Set up the product for fax Connect the fax port to a telephone line 1. Connect the telephone cable to the fax port on the product and to the telephone jack on the wall. The product is an analog device. HP recommends using the product on a dedicated analog telephone line. NOTE: Some countries/regions...

Telephones used in conjunction with the product can be employed in two ways: ● An extension phone is connected to the same phone line at another location. ● A downstream phone is connected to the product or to another device that is connected to the product. Connect additional devices in the order t...

3. Touch the Basic Setup button. 4. Touch the Rings to Answer button. 5. Set the product rings-to-answer setting for at least one ring more than the number of rings for which the answering machine is set. Use the keypad to enter the number of rings, and then touch the OK button. 6. Touch the back bu...

Set up for stand-alone fax You can use the product as a stand-alone fax machine without connecting it to a computer or a network. 1. Unpack and set up the product. 2. From the Home screen on the product control panel, touch the Setup button. 3. Touch the Fax Setup button. 4. Touch the Fax Set-Up Uti...

Use the phone book You can store frequently dialed fax numbers (up to 120 entries) as speed-dial entries. Speed-dial entries can be individual fax numbers or groups of fax numbers. ● Create and edit speed-dial entries ● Create and edit group-dial entries ● Delete speed-dial entries ● Delete group-di...

Configure send fax settings ● Set special dialing symbols and options ● Set the dial tone detection ● Set autoredial options ● Set light/dark and resolution ● Set billing codes Set special dialing symbols and options You can insert pauses into a fax number that you are dialing. Pauses are often need...

Set the dial tone detection Normally, the product begins dialing a fax number immediately. If you are using the product on the same line as your telephone, turn on the detect-dial-tone setting. This prevents the product from sending a fax while someone is on the telephone. The factory-set default fo...

Set the redial-on-no-answer option If this option is on, the product redials automatically if the receiving machine does not answer. The factory-set default for the redial-on-no-answer option is Off . 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Fax Setu...

● Superfine : This setting is best used for documents that mix text and images. The transmission time is slower than the Fine setting but faster than the Photo setting. ● Photo : This setting produces the best images, but greatly increases the transmission time. Set the fax resolution for the curren...

Configure receive fax settings ● Set fax forwarding ● Set the answer mode ● Block or unblock fax numbers ● Set the number of rings-to-answer ● Set distinctive ring ● Use autoreduction for incoming faxes ● Set fax reprint settings ● Set the fax sounds volume ● Set stamp-received faxes ● Set the priva...

● Fax/Tel : The product answers incoming calls immediately. If it detects the fax tone, it processes the call as a fax. If it does not detect the fax tone, it creates an audible ring to alert you to answer the incoming voice call. ● Manual : The product never answers calls without intervention. You ...

When the answering machine answers the call, the product listens to the call and automatically answers it if it detects fax tones. The default setting for rings-to-answer is varies by country/region. Use the following table to determine the number of rings-to-answer to use. Type of telephone line Re...

4. Scroll to and touch the Private Receive button, and then touch the On button. 5. If you have not already set a system password, the product prompts you to create one. NOTE: The system password is case-sensitive. a. Touch the OK button, and then use the keypad to enter the system password. b. Touc...

Use fax ● Supported fax programs ● Cancel a fax ● Delete faxes from memory ● Use fax on a DSL, PBX, or ISDN system ● Use fax on a VoIP service ● Fax memory contents are retained when there is a loss of power ● Security issues when connecting internal networks to public phone lines ● Fax from the fla...

Cancel a pending fax job Use this procedure to cancel a fax job in the following situations: ● The product is waiting to redial after encountering a busy signal, an unanswered call, or a communication error. ● The fax is scheduled to be sent at a future time. Use the following steps to cancel a fax ...

during DSL setup, the signal can be separated so that some of the bandwidth is used to transmit an analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data. NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that the product will be co...

Security issues when connecting internal networks to public phonelines The product can send and receive fax data over telephone lines that conform to public switch telephone network (PSTN) standards. The secure fax protocols make it impossible for computer viruses to be transferred from the telephon...

7. The product scans the first page and then prompts you to load another page. If the document has multiple pages, touch the Yes button. Continue this process until you have scanned all the pages. 8. When you have scanned the last page, touch the No button at the prompt. The product sends the fax. F...

Use speed dials and group-dial entries 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Fax button. 3. On the keypad, touch the fax phone book icon. 4. Touch the name of the individual or group entry that you wan...

3. Enter the fax number of one or more recipients. 4. Load the document in the document feeder. 5. Click Send Now . Send a fax from a third-party software program, such as Microsoft Word 1. Open a document in a third-party program. 2. Click the File menu, and then click Print . 3. Select the fax pri...

Use access codes, credit cards, or calling cards To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing codes. Send faxes internationally To send a fax to an international destination, dial manually to allow for pauses and international dialing codes. 136 ...

Print a fax When the product receives a fax transmission, it prints the fax (unless the private-receive feature is enabled) and also stores it automatically to flash memory. ENWW Use fax 137

Reprint a fax When the Allow Fax Reprint feature is on, the product stores received faxes in memory. The product has about 3.2 MB of storage space, which holds about 250 pages. These faxes are stored continuously. Reprinting them does not clear them from the memory. The default setting for this feat...

Automatically print on both sides of received faxes Use the product control panel to configure the product to print two-sided copies of received faxes. 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Fax Setup button. 3. Touch the Advanced Setup button. 4. ...

8 Manage and maintain ● Use the HP Reconfiguration Utility to change the product connection (Windows) ● Set up HP Wireless Direct Printing ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● Use HP Web Jetadmin software ● Econo...

Set up HP Wireless Direct Printing NOTE: This feature is available with wireless models only. The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Intern...

Use HP Web Services applications 1. From the Home screen on the product control panel, touch the Web Services button. 2. Touch the Enable Web Services button. After you download an application from the HP ePrintCenter Web site, it is available in the Apps menu on the product control panel. This proc...

Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Manually configure IPv4 TCP/IP parameters from the control panel ● Rename the product on a network ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, a...

Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified, use the HP Embedded Web Server. 1. From the Home screen on the product control panel, touch the Network button to find the product IP address. 2. To open the HP Embedded Web Server, ...

Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the product in automatic mode. Incorrect changes to the li...

HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP- based network. Open HP Utility From the Finder, double-click Applications , double-cli...

Use HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troublesh...

Economy settings ● Print with EconoMode ● Set the Sleep Delay ● Set the Auto Power Down delay Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend ...

Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing ...

Upgrade the firmware HP offers periodic upgrades to the product firmware. You can load the firmware upgrades manually, or you can set the product to automatically load firmware upgrades. Manually upgrade the firmware 1. From the Home screen on the product control panel, touch the Setup button. 2. Op...

9 Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● Improve copy quality ● Improve scan quality ● Improve fax quality ● The product does not print or it prints sl...

Solve problems checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Make sure that the product is set up correctly ● Step 2: Check the cabling or wireless connection ● Step 3: Check the control panel for error messages ● Step 4: Check the paper ● Step 5: Check the ...

● If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs. ● If the product is connected wirelessly, print a Wireless Network Test Report to verify that the wireless connection is working correctly. a. From the Home screen o...

Step 7: Test copy functionality 1. Place the configuration page into the document feeder and make a copy. If paper does not feed smoothly through the document feeder, you might need to clean the document feeder rollers and separation pad. Make sure the paper meets specifications for this product. 2....

Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the fa...

Paper feeds incorrectly or becomes jammed ● The product does not pick up paper ● The product picks up multiple sheets of paper ● The document feeder jams, skews, or picks up multiple sheets of paper ● Prevent paper jams from the paper trays The product does not pick up paper If the product does not ...

The document feeder jams, skews, or picks up multiple sheets ofpaper ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Make sure that the document-feeder cover is closed. ● The pages might not be placed correctly. Straighten the pages and adju...

Clear jams ● Jam locations ● Clear jams in the document feeder ● Clear jams in the output area ● Clear jams in Tray 1 ● Clear jams in Tray 2 or optional Tray 3 ● Clear jams in the fuser ● Clear jams in the duplexer Jam locations Use this illustration to identify locations of jams. In addition, instr...

Clear jams in the document feeder 1. Open the document-feeder cover. 2. Gently pull the jammed paper out. 166 Chapter 9 Solve problems ENWW

Clear jams in the output area 1. If paper is visible from the output bin, grasp the leading edge and remove it. 2 2. Open the rear door, and push down so it is fully opened to a 90° angle. NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for c...

Clear jams in Tray 1 1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the product. If most of the sheet of paper has been pulled inside the product, continue with the following steps. 2. Press the front-door-release button. 2 3. Open the front door. 2 11 1...

Clear jams in Tray 2 or optional Tray 3 1. Remove the tray from the product. 2. Remove the paper from the tray, and discard any damaged paper. 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide ...

Clear jams in the fuser 1. Press the front-door-release button. 2 2. Open the front door. 2 11 3. Remove the toner cartridge. 2 11 ENWW Clear jams 177

Clear jams in the duplexer 1. Completely remove Tray 2 from the product. 2. Push the green button to release the duplex pan. 2 3. Remove any jammed paper. 2 ENWW Clear jams 179

Improve print quality ● Print from a different software program ● Set the paper-type setting for the print job ● Check the toner-cartridge status ● Print a cleaning page ● Visually inspect the toner cartridge ● Check the paper and printing environment ● Check the EconoMode settings ● Try a different...

7. Select the option for the type of paper you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Check the paper-type setting (Mac OS X) 1. Click the File menu, and then click the Pri...

Visually inspect the toner cartridge 1. Remove the toner cartridge from the product, and verify that the sealing tape has been removed. 2. Check the memory chip for damage. 3. Examine the surface of the green imaging drum on the toner cartridge. CAUTION: Do not touch the imaging drum. Fingerprints o...

Improve copy quality ● Check the scanner glass for dirt and smudges ● Check the paper settings ● Optimize for text or pictures ● Edge-to-edge copying ● Clean the pickup rollers and separation pad in the document feeder Check the scanner glass for dirt and smudges Over time, specks of debris might co...

Improve scan quality ● Check the scanner glass for dirt and smudges ● Clean the pickup rollers and separation pad in the document feeder Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance...

Improve fax quality ● Check the scanner glass for dirt and smudges ● Check the send-fax resolution setting ● Check the error correction setting ● Send to a different fax machine ● Clean the pickup rollers and separation pad in the document feeder ● Check the fit-to-page setting ● Check the sender's ...

3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these...

2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or ...

The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn the...

The product prints slowly If the product prints, but it seems slow, try the following solutions. 1. Make sure the computer meets the minimum specifications for this product. For a list of specifications, go to this Web site: www.hp.com/support/ljmfpM521series . 2. When you configure the product to p...

Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you insert the USB flash drive ● The file does not print from the USB flash drive ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert the U...

Solve fax problems ● Checklist for solving fax problems ● Perform a fax diagnostic test ● Fax trace report ● Fax error report printing ● Set the fax-error-correction mode ● Change the fax speed ● Solve problems sending faxes ● Solve problems receiving faxes ● Solve general fax problems Checklist for...

3. In the For product box, enter the product model number, and then click the Go button. 4. Click the link for your operating system. 5. Scroll to the Firmware section of the table. ◦ If the listed version matches the version on the configuration page, you have the most current version. ◦ If the ver...

Fax trace report A fax T.30 trace report has information that can help resolve fax transmission problems. If you call HP for help in resolving these problems, print a T.30 trace report before you call. 1. From the Home screen on the product control panel, touch the Setup button. 2. Touch the Service...

3. Touch the Fax Reports button. 4. Touch the name of the report that you want to print. Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error. You can set it to print after the following events: ● Every fax error (the factory-set defaul...

You should change the setting only if you are having trouble sending a fax to or receiving a fax from a particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection. 1. From ...

d. Open the Dial Prefix menu. e. Select the On setting. NOTE: To send a fax without a prefix, when the Dial Prefix option is turned on, send the fax manually. ● Send a fax to an international number a. If a prefix is required, manually dial the telephone number with the prefix. b. Enter the country/...

A fax is received but does not print The Private Receive feature is on ● When the Private Receive feature is activated, received faxes are stored in memory. A password is required to print the stored faxes. ● Enter the password to print the fax. If you do not know the password, contact the product a...

Solve general fax problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that...

Solve USB connection problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working co...

Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page. ● Poor physical connection ● The computer is...

The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start , click Run , and then type cmd . b. Type ping followed by the IP address for your product. For Mac OS X, open the Net...

Solve wireless network problems ● Wireless connectivity checklist ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or pr...

● Verify that the computer and product connect to the same wireless network. ● For Mac OS X, verify that the wireless router supports Bonjour. The product does not print after the wireless configurationcompletes 1. Make sure that the product is turned on and in the ready state. 2. Turn off any third...

Perform a wireless network diagnostic test From the product control panel, you can run a diagnostic test that provides information about the wireless network settings. 1. From the Home screen on the product control panel, touch the Setup button. 2. Open the Self Diagnostics menu. 3. Touch the Run Wi...

Solve product software problems with Windows ● A print driver for the product is not visible in the Printer folder ● An error message was displayed during the software installation ● The product is in Ready mode, but nothing prints A print driver for the product is not visible in the Printer folder ...

Solve product software problems with Mac OS X ● The print driver is not listed in the Print & Fax or Print & Scan list ● The product name does not appear in the product list in the Print & Fax or Print & Scan list ● The print driver does not automatically set up the selected product ...

A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches...

Solve scan to email problems If scan to email problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure the Scan to Email fe...

Solve scan to network folder problems If scan to network folder problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use the setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure th...

Index A Accessories part numbers 33 accessories ordering 26 AirPrint 81 answer mode, setting 122 answering machines, connecting 111 fax settings 123 anticounterfeit supplies 28 applications downloading 144 Apps menu 144 archival-quality printing 79 autoreduction settings, fax 125 B billing codes, fa...