Page 2 - Notice; Copyright © 1999 Hewlett-Packard Company; Typographical Conventions; NOTE! Notes contain important information.; equipment or loss of your data.; About this Manual; TORX is a product of the Camcar Division of Textron, Inc.
ii Notice Copyright © 1999 Hewlett-Packard Company The information contained in this document is subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness ...
Page 3 - Table of Contents
iii Table of Contents CHAPTER 1. PRODUCT INFORMATION ..................................................................................... 1 P RODUCT O VERVIEW ................................................................................................................................. 1 Key Feat...
Page 5 - AC P
v Online Diagnostics ............................................................................................................................. 72 Disk Module Request Sense Information ............................................................................................. 72 DDS Tape Module...
Page 7 - Chapter 1. Product Information; Product Overview
1 Product Information Chapter 1. Product Information This chapter includes a product overview, base product information, and product features for rackmount and deskside storage systems. Product Overview The HP A3311A deskside, HP A3312A field rackmount, and HP A3312AZ factory rackmount high availabi...
Page 9 - Product Information; Fibre Channel SCSI Multiplexer Service; Fan Modules; Base Product Configuration
Product Information Product Overview 3 Product Information information regarding the Fibre Channel technology, refer to the Fibre Channel SCSI Multiplexer Service and User Manual , part number A3308-90005. NOTE! The term hot pluggable refers to modules that can be replaced while the host and storage...
Page 10 - SCSI bus label kit; Storage System Modules; fan module; Figure 2. Storage System Modules; Fan Module
Product Information Storage System Modules 4 Product Information • SCSI bus label kit • HP A3311A/12A/12AZ High Availability Storage Systems Installation/Service Manual Storage System Modules The following modules are supported in the storage systems (see Figure 2): • fan module • power module • 1-i...
Page 11 - DDS Tape Module
Product Information Storage System Modules 5 Product Information 1-Inch Disk Module 1.6-Inch Disk Module DDS Tape Module
Page 12 - Module Icons; Figure 3. Module Icons; Power Module
Product Information Module Icons 6 Product Information Module Icons Icons are used to identify the disk, fan, and power modules. They are located in the upper left corner of the module (see Figure 3). Figure 3. Module Icons Fan Module Blue icon on black background Power Module Red icon on black back...
Page 13 - Installation; Chapter 2. Installation & Configuration; hot pluggable; Table 1. HP System Support of Hot Pluggable Modules*; Module Type
7 Installation Chapter 2. Installation & Configuration CAUTION! The A3312A storage system should only be installed by an HP service representative. See “Installing the A3312A into an EIA Cabinet”. This chapter tells how to install and configure the deskside and rackmount storage systems. It incl...
Page 14 - Installation Overview; you may need to reboot your computer
Installation & Configuration Installation Overview 8 Installation Installation Overview CAUTION! Shut down the host before connecting and powering-on the storage system. 1. Place the storage system close to an ac power outlet. Leave some space behind the storage system, so you can set SCSI IDs a...
Page 15 - Applying Bay Labels; Figure 4. Applying Bay Labels
Installation & Configuration Applying Bay Labels 9 Installation Applying Bay Labels A SCSI bus label kit is included with the storage system, which enables you to identify the type of SCSI bus associated with each bay (A or B). Apply the bay labels on the front and rear of the storage system. Fi...
Page 16 - Installing Additional Modules
Installation & Configuration Installing Additional Modules 10 Installation Installing Additional Modules CAUTION! Do not touch the rear connector on a module. The module is susceptible to electrostatic discharge (ESD) and damage to components may occur. CAUTION! Do not install a single-ended (SE...
Page 17 - Figure 5. Storage Module Slots
Installation & Configuration Installing Additional Modules 11 Installation Figure 5. Storage Module Slots F1, F2: Fan module slots (numbers not embossed on storage system). A3, A4, B3, B4: Upper 1-inch module slots. Disk modules use delayed spin-up in order of SCSI ID. 1-inch disk modules use SC...
Page 18 - The storage system is shipped with one power module.; To install a second power module for redundancy:; Install the power module into slot P2.; Figure 6. Installing a Power Module
Installation & Configuration Installing Additional Modules 12 Installation Installing a Fan Module NOTE! The storage system is shipped with two fan modules. See Chapter 4 for information on replacing a fan module. Installing a Power Module The storage system is shipped with one power module. To ...
Page 19 - To install a disk module:; Install the disk module into the storage system.
Installation & Configuration Installing Additional Modules 13 Installation Installing a Disk Module CAUTION! The disk modules located in slots A1, A2, B1, and B2 will power-on first, so a boot device should only be installed in one of those slots. NOTE! Replacement of a disk module is not the sa...
Page 20 - Figure 8. Installing a Disk Module
Installation & Configuration Installing Additional Modules 14 Installation Figure 8. Installing a Disk Module
Page 21 - To install DDS tape module:
Installation & Configuration Installing Additional Modules 15 Installation Installing a DDS Tape Module To install DDS tape module: 1. Shut down the host and power-off the storage system. 2. Read and remove the module “Attention” label (see Figure 7). 3. Pull out the module lever (See Figure 9)....
Page 22 - Setting SCSI ID Switches; To set SCSI ID switches for the disk and tape modules:
Installation & Configuration Setting SCSI ID Switches 16 Installation Setting SCSI ID Switches CAUTION! Do not set SCSI ID switches A3, A4, B3, or B4 to ID 0. If their IDs are set to 0, an over-current condition will occur during the power-on sequence and the power module will shut down. CAUTION...
Page 24 - Figure 11. SCSI ID Switch Labels
Installation & Configuration Setting SCSI ID Switches 18 Installation Figure 11. SCSI ID Switch Labels 8421 = SCSI ID bits (LSB=1) 1 = ON (Slide switch up to enable bit) 0 = OFF (Slide switch down to disable bit) Figure 12. SCSI ID Switch Settings
Page 25 - Connecting SCSI Cables and Terminators
Installation & Configuration Connecting SCSI Cables and Terminators 19 Installation Connecting SCSI Cables and Terminators CAUTION! Before connecting SCSI cabling, shut down the host, power-off the host, then power-off the storage system. CAUTION! If your host has an HP 28696A adapter, you must ...
Page 26 - Table 2. SCSI Bus Requirements; Connect SCSI cables (see Figure 13 through Figure 15
Installation & Configuration Connecting SCSI Cables and Terminators 20 Installation Table 2. SCSI Bus Requirements Interface Type 1 SCSI Cabling Total Length 2 Number of Devices 3 SCSI Terminator 4 SE 6 m HBA + 7 SE (Active) DF 25 m HBA + 15 DF (Passive) Notes: 1. SE = single-ended narrow; DF = ...
Page 27 - Figure 13. One Storage System on a Single Bus; Figure 14. Two Storage Systems on a Single Bus
Installation & Configuration Connecting SCSI Cables and Terminators 21 Installation Figure 13. One Storage System on a Single Bus 1 - HBA to Bus B (1 m) 3 - Bus A Terminator 2 - Bus B to Bus A (0.9 m) Figure 14. Two Storage Systems on a Single Bus 1 - HBA to Bus B1 (1 m) 4 - Bus B2 to Bus A2 (0....
Page 28 - Figure 15. One Storage System on Split Buses; Figure 16. SCSI Terminators; SE Terminator
Installation & Configuration Connecting SCSI Cables and Terminators 22 Installation Figure 15. One Storage System on Split Buses 1 - HBA1 to Bus B (1 m) 3 - HBA2 to Bus A (1 m) 2 - Bus B Terminator 4 - Bus A Terminator Figure 16. SCSI Terminators SE Terminator DF Terminator
Page 29 - Figure 17. Applying SCSI Cable Labels
Installation & Configuration Connecting SCSI Cables and Terminators 23 Installation Applying SCSI Cable Labels Apply the SCSI cable labels included in the SCSI bus label kit (see Figure 17). Figure 17. Applying SCSI Cable Labels
Page 30 - Connecting Power Cords; To connect power cords:
Installation & Configuration Connecting Power Cords 24 Installation Connecting Power Cords WARNING! The storage system power cords are used as main disconnect devices. To ensure that the power cords can be disconnected quickly, locate the storage system near an easily accessible power outlet. WA...
Page 31 - Powering-On the Storage System; Press in the storage system power switch to the power-on position.
Installation & Configuration Powering-On the Storage System 25 Installation Powering-On the Storage System CAUTION! The storage system should be powered-on first to allow access to all filesets during the boot process. The disk modules in the four upper slots have delayed spin-up, so if the boot...
Page 33 - Configuring the Host System; you may need to reboot your computer.; Documentation References; How HP-UX Works: Concepts for the System Administrator
Installation & Configuration Configuring the Host System 27 Installation Configuring the Host System CAUTION! The computer system should be powered-on, then the storage system should be powered-on to allow access to all filesets during the boot process. The disk modules in the four upper slots h...
Page 34 - Reference manuals for peripherals:
Installation & Configuration Configuring the Host System 28 Installation Reference manuals for System Administration Management Tool (SAM ): • How HP-UX Works: Concepts for the System Administrator • System Administration Tasks • Solving HP-UX Problems Reference manuals for peripherals: • Instal...
Page 35 - Chapter 3. DDS Tape Module; DDS Tape Module Front Panel; Figure 18 shows the front panel of the DDS tape module.; Figure 18. DDS Tape Module Front Panel
29 DDS Tape Module Chapter 3. DDS Tape Module This chapter describes how to operate the digital data storage (DDS) tape module in the storage system. DDS Tape Module Front Panel Figure 18 shows the front panel of the DDS tape module. Figure 18. DDS Tape Module Front Panel 1 - Cartridge Slot 3 - Clea...
Page 36 - The tape light monitors the following tape parameters:; Clean Light; Tape Light
DDS Tape Module DDS Tape Module Front Panel 30 DDS Tape Module Status Lights Table 3 lists the status light indications and actions for the tape light and clean light. Tape Light The tape light monitors the following tape parameters: • tape loading or unloading • tape loaded or unloaded • self-test ...
Page 37 - Loading a DDS Tape Cartridge; on top of the cartridge.; Figure 19. Loading a DDS Tape Cartridge
DDS Tape Module Loading a DDS Tape Cartridge 31 DDS Tape Module Loading a DDS Tape Cartridge CAUTION! Only cartridges labeled "DDS" should be used in the DDS tape module. Do not use cartridges labeled "DAT". They will jam in the tape mechanism and damage to the mechanism will not be ...
Page 38 - Unloading a DDS Tape Cartridge; To unload a DDS tape cartridge:; Forcing DDS Tape Cartridge Ejection; To force DDS tape cartridge ejection, perform one of the following:; Hold the cartridge unload button down for at least five seconds.
DDS Tape Module Unloading a DDS Tape Cartridge 32 DDS Tape Module Unloading a DDS Tape Cartridge To unload a DDS tape cartridge: Press the cartridge unload button. This starts the unload sequence which winds the tape to the beginning, unthreads the tape, and ejects the cartridge. The unload sequence...
Page 39 - Write-Protecting a DDS Tape Cartridge; Slide the write-protect tab to the left side.; Figure 20. Write-Protecting a DDS Tape Cartridge
DDS Tape Module Write-Protecting a DDS Tape Cartridge 33 DDS Tape Module Write-Protecting a DDS Tape Cartridge CAUTION! The tape log on a DDS tape cartridge contains a history of tape usage. If the DDS tape cartridge is write protected, the tape log will not be updated during its use and cannot indi...
Page 40 - Controlling Data Compression; Data compression is enabled at power-on.; Care of DDS Tape Cartridges; Handling DDS Tape Cartridges; Rewind the tape fully before removing the cartridge for storage.
DDS Tape Module Controlling Data Compression 34 DDS Tape Module Controlling Data Compression The DDS tape module is shipped with the following default data compression parameters: • Data compression is enabled at power-on. • Host control of data compression is enabled after power-on. After the DDS t...
Page 41 - Backup Routines; Model 1: Daily Backup; Number of cartridges needed: 1 set for full backup; Model 2: Weekly Rotation with Daily Backup; Number of cartridges needed: 2 sets for full backup
DDS Tape Module Backup Routines 35 DDS Tape Module Storing DDS Tape Cartridges DDS tape cartridges can be stored for a period of 10 years without loss of data. You should give each DDS tape cartridge in storage a full pass in the tape module at least once a year to prevent the tape media from sticki...
Page 42 - Number of cartridges needed: 6 sets for full backup
DDS Tape Module Backup Routines 36 DDS Tape Module Model 3: Monthly and Weekly Rotation with Daily Backup Number of cartridges needed: 6 sets for full backup 4 sets for partial backup The backup model which offers optimum data protection uses six full backup sets (three monthly and three weekly), an...
Page 43 - Cleaning Tape Heads; Table 4. Cleaning Intervals for Tape Heads; To clean the tape heads:
DDS Tape Module Cleaning Tape Heads 37 DDS Tape Module Cleaning Tape Heads CAUTION! Only use the HP 92283K Cleaning Cartridge to clean the tape heads. Do not use cotton swabs or other tools to clean the heads. Table 4 shows the proper intervals for cleaning the tape heads in the DDS tape module. You...
Page 44 - Ordering DDS Tape Cartridges
DDS Tape Module Ordering DDS Tape Cartridges 38 DDS Tape Module Ordering DDS Tape Cartridges CAUTION! To ensure data integrity, use only Hewlett-Packard DDS tape cartridges. Only cartridges with the DDS logo meet the quality standards required for reliable data storage. DDS tape cartridges have more...
Page 45 - Table 5. DDS Tape Cartridges and Accessories; Description
DDS Tape Module Ordering DDS Tape Cartridges 39 DDS Tape Module Table 5 lists the DDS tape cartridges you can order from Hewlett-Packard. Any of the DDS tape cartridges listed may be used. However, the DDS-3/MRS data cartridges are recommended for use in the DDS-3 tape module. Table 5. DDS Tape Cart...
Page 47 - Troubleshooting; Chapter 4. Troubleshooting & Diagnostics; Troubleshooting Overview
41 Troubleshooting Chapter 4. Troubleshooting & Diagnostics This chapter includes procedures for troubleshooting and replacing fan modules, power modules, disk modules and DDS tape modules. Troubleshooting Overview The following troubleshooting steps are recommended to identify and resolve stora...
Page 48 - Module Status Lights; Figure 22. Module Status Lights and Power Switch
Troubleshooting & Diagnostics Module Status Lights 42 Troubleshooting Module Status Lights Each module within the storage system has at least one status light on its front panel (see Figure 22). The DDS tape module has two status lights (see Figure 23). Status lights show the results of power-on...
Page 49 - Table 6. Fan Module Status Light Indications
Troubleshooting & Diagnostics Module Status Lights 43 Troubleshooting Table 6. Fan Module Status Light Indications Status Light Indication Recommended Action Off No power or fan not operating. Green Normal operation. None required. Amber Fan failure. Fan speed is too slow or the fan has stopped ...
Page 50 - Figure 23. DDS Tape Module Front Panel
Troubleshooting & Diagnostics Module Status Lights 44 Troubleshooting Figure 23. DDS Tape Module Front Panel 1 - Cartridge Slot 3 - Clean Light 2 - Tape Light 4 - Cartridge Unload Button Table 9. DDS Tape Module Status Light Indications Tape Light Clean Light Indication/ Recommended Action Off O...
Page 51 - Troubleshooting Procedures; SCSI Bus Troubleshooting Procedure
Troubleshooting & Diagnostics Troubleshooting Procedures 45 Troubleshooting Troubleshooting Procedures This section contains troubleshooting procedures for the storage systems. SCSI Bus Troubleshooting Procedure If the host cannot access any of the devices connected to the SCSI bus, check the fo...
Page 52 - Table 10. Disk Module/SCSI Bus Troubleshooting; Condition
Troubleshooting & Diagnostics Troubleshooting Procedures 46 Troubleshooting Table 10. Disk Module/SCSI Bus Troubleshooting Condition Recommended Action* Disk module not recognized by host or fails power-on self-test. Check for SCSI bus termination. Check for correct terminator type. Check for be...
Page 53 - overheating. A SCSI bus reset will occur at this time.; Power Module Troubleshooting Procedures
Troubleshooting & Diagnostics Troubleshooting Procedures 47 Troubleshooting Fan Module Troubleshooting Procedure CAUTION! To maintain proper cooling within the storage system, a failed fan module must remain in the fan slot until a replacement fan module is installed. A missing fan module will c...
Page 54 - One Power Module/One Fault Troubleshooting Procedure; in the four lower slots, change the SCSI ID to a unique number.; Two Power Modules/One Fault Troubleshooting Procedure; Check the power cord for the faulty power module.
Troubleshooting & Diagnostics Troubleshooting Procedures 48 Troubleshooting One Power Module/One Fault Troubleshooting Procedure CAUTION! There should be no bus activity when these steps are performed. The storage system should be offline. NOTE! Power cycle the storage system after performing ea...
Page 55 - Two Power Modules/Two Faults Troubleshooting Procedure; DDS Tape Module Troubleshooting Procedure; If a DDS tape module failure occurs, see Table 9.; Disk Module Troubleshooting Procedure; If a disk module failure occurs, check the following:; pulsing green status light indicates read/write activity.
Troubleshooting & Diagnostics Troubleshooting Procedures 49 Troubleshooting Two Power Modules/Two Faults Troubleshooting Procedure CAUTION! There should be no bus activity when these steps are performed. The storage system should be offline. If the storage system contains two power modules and t...
Page 56 - Module Replacement Procedures; Fan Module Replacement Procedure; To replace a fan module:
Troubleshooting & Diagnostics Module Replacement Procedures 50 Troubleshooting Module Replacement Procedures The following procedures describe how to replace the storage system modules. NOTE! The term hot pluggable , refers to modules that can be replaced while the host and storage system are op...
Page 57 - Figure 25. Installing a Fan Module
Troubleshooting & Diagnostics Module Replacement Procedures 51 Troubleshooting Figure 25. Installing a Fan Module
Page 58 - To replace a power module:
Troubleshooting & Diagnostics Module Replacement Procedures 52 Troubleshooting Power Module Replacement Procedure CAUTION! The power module is hot pluggable only if a second power module is present and operating. If you remove the only power module in the storage system, the storage system and a...
Page 59 - To replace a DDS tape module:
Troubleshooting & Diagnostics Module Replacement Procedures 53 Troubleshooting DDS Tape Module Replacement Procedure CAUTION! DDS tape modules cannot be replaced while the host is running. You must shut down the host and power-off the storage system before you replace a tape module. To replace a...
Page 60 - Table 11. Host Support of Hot Pluggable Disk Modules; Disk Module; To replace a disk module:; the type of disk module being replaced (SE or DF)
Troubleshooting & Diagnostics Module Replacement Procedures 54 Troubleshooting Disk Module Replacement Procedures CAUTION! Not all disk modules are hot pluggable. See Table 11 and the appropriate replacement procedure in this chapter for information on replacing a disk module. NOTE! Replacement ...
Page 61 - Figure 28. Removing a Disk Module
Troubleshooting & Diagnostics Module Replacement Procedures 55 Troubleshooting • DF Disk Module Replacement/Recovery Procedure for Unattached Physical Volumes (HP 9000 Series 800 with Strict Mirroring) 4. Remove the disk module (see Figure 28). 5. Install a new disk module into the storage syste...
Page 62 - SE Disk Module Replacement Procedure (HP 3000 Series 900); to ensure that the host recognizes the new disk module.; Remove the disk module from the storage system.; to ensure that the host recognizes the new disk module.
Troubleshooting & Diagnostics Module Replacement Procedures 56 Troubleshooting SE Disk Module Replacement Procedure (HP 3000 Series 900) CAUTION! The new disk module must be of the same capacity and model as the module being replaced. 1. Shut down the host then power-off the storage system. 2. R...
Page 63 - Figure 29. DF Disk Module Replacement Decision Flowchart; Yes
Troubleshooting & Diagnostics Module Replacement Procedures 57 Troubleshooting Figure 29. DF Disk Module Replacement Decision Flowchart Does DF meet requirements? 1 Replacing DF Drive on HP-UX? System HP 9000 Series 800 with Strict Mirroring? DF Disk Drive Replacement No Yes Yes No Use "HP 9...
Page 64 - Figure 29 Footnotes:; DF Disk Module Replacement Requirements
Troubleshooting & Diagnostics Module Replacement Procedures 58 Troubleshooting Figure 29 Footnotes: 1. See “DF Disk Module Replacement Requirements” in this chapter. 2. Contact your HP service representative for software assistance. 3. See “DF Disk Module Replacement/Recovery Procedure (HP 3000 ...
Page 65 - Example of a Disk Module Failure; naming convention is
Troubleshooting & Diagnostics Module Replacement Procedures 59 Troubleshooting If the conditions above are met, you can replace the DF disk module while the host is operating. To know which replacement and recovery procedure to use, you must: 1. Determine if the volume group is active . See “DF ...
Page 66 - DF Disk Module Replacement/Recovery Procedure (HP 3000 Series 900); Before
Troubleshooting & Diagnostics Module Replacement Procedures 60 Troubleshooting DF Disk Module Replacement/Recovery Procedure (HP 3000 Series 900) Hot pluggable disk modules are only supported on the HP 3000, Series 900 MPE-iX Version 5.0 with Express 3. If the host does not meet this specificati...
Page 67 - to ensure that the host recognizes the replaced disk module.
Troubleshooting & Diagnostics Module Replacement Procedures 61 Troubleshooting DF Disk Module Replacement Procedure (HP 9000 Series 800, No Strict Mirroring) 1. Shut down the host. The storage system can remain operating while you replace the disk module. 2. Remove the disk module from the stora...
Page 68 - Volumes
Troubleshooting & Diagnostics Module Replacement Procedures 62 Troubleshooting Figure 30. DF Disk Module Replacement/Recovery Flowchart for Attached Physical Volumes To replace DF attached physical Host fail? Step 1 # lvreduce -m <one less than num_mirrors> -A n <LVname><physical ...
Page 69 - NOTE! This procedure will use the
Troubleshooting & Diagnostics Module Replacement Procedures 63 Troubleshooting DF Disk Module Replacement/Recovery Procedure for Attached Physical Volumes (HP 9000 Series 800 with Strict Mirroring) Before you begin, review the requirements under “DF Disk Module Replacement Requirements” and ensu...
Page 70 - If the host fails during Step 1; NOTE! An important side effect of the; Step 3
Troubleshooting & Diagnostics Module Replacement Procedures 64 Troubleshooting If the host fails during Step 1 If the host failed during an lvreduce command, you should execute an lvdisplay command to determine if the command succeeded. If the command did not succeed, the command should be execu...
Page 71 - Note for MC/ServiceGuard; vgchange –; VG Status; –a y
Troubleshooting & Module Replacement 65 Troubleshooting NOTE! An important side effect of the commands is that the LVM configuration backup file used by the command in step 3 is updated. If this hot plug procedure is being performed now on another host system and there was no need to execute lvr...
Page 72 - Step 6; At this point, your system should be fully functioning.; You should perform any other; commands that had not been executed before the system failure.
Troubleshooting & Diagnostics Module Replacement Procedures 66 Troubleshooting Step 6 Use the lvextend command to transfer the mirrors back on to the replaced disk. This will take some time because it copies all of the data from the original copy of the data to the mirrored extents. The logical ...
Page 73 - Module Replacement; Replacement Flowchart for Unattached Physical Volumes
Troubleshooting & Module Replacement 67 Troubleshooting Figure 31 Replacement Flowchart for Unattached Physical Volumes (see MC/ServiceGuard note in Step 4) Flowchart C Step 1 Replace faulty disk drive. Perform ioscan. Step 2 # vgcfgrestore -n <volume group name> <character device file&...
Page 74 - Step 1; Step 2; vgchange –a e; vgchange –a y
Troubleshooting & Diagnostics Module Replacement Procedures 68 Troubleshooting DF Disk Module Replacement/Recovery Procedure for Unattached Physical Volumes (HP 9000 Series 800 with Strict Mirroring) Before you begin, review and ensure the requirements described in the “DF Disk Module Replacemen...
Page 75 - If the host fails during Step 4; Step 5
& Diagnostics Replacement Procedures Step 4 If the disk is not the mirror of a root disk, skip this step. Run the mkboot command. For the above exampl # mkboot /dev/rdsk/c2t4d0 b. lvlnboot - command to re- Area of all the Physical Volumes in the Volume Group: -R If the host fails during Step 4 w...
Page 76 - If the volume group is not active, the host will display:; was executed, the following messages will be displayed:
Troubleshooting & Diagnostics Module Replacement Procedures 70 Troubleshooting DF Disk Module - Is the Volume Group or Physical Volume Group Active? (HP 9000 Series 800 with Strict Mirroring) Use this procedure to determine if the volume group and physical volume group is active: 1. At the host ...
Page 77 - Information; - Is the Physical Volume Attached? (HP 9000 Series 800 with Strict; Use the; Self Test Diagnostics; automatically returned
& Diagnostics Information 71 Troubleshooting - Is the Physical Volume Attached? (HP 9000 Series 800 with Strict Use this procedure to detThe example messages shown here are based on “Example of a Disk Module Failure”. Use the command to activate the volume group if you have not done so already. ...
Page 78 - Sherlock Online Diagnostics for SCSI; Disk Module Request Sense Information; Table 13. Disk Module Request Sense Data Format; Bit
Troubleshooting & Diagnostics Diagnostic Information 72 Troubleshooting Online Diagnostics Most HP systems include online diagnostic utilities for use with SCSI mass storage devices. The following online diagnostics may be available on your system. Refer to your system documentation for informat...
Page 79 - Diagnostic Information; Table 13 Returned Sense Data Fields:; Incorrect Length Indicator:
Troubleshooting & Diagnostic Information Table 13 Returned Sense Data Fields: Valid: one if byte -6 are valid, zero if not valid. Error Code: 70h is a current error; Error Code 71h is a deferred error. Segment Number: Always zeros. File Mark: Always zero for a disk drive. EOM: End Of Medium indi...
Page 80 - Table 14. Disk Module Field Pointer Bytes; Table 15. Disk Module Actual Retry Count Bytes
Troubleshooting & Diagnostics Diagnostic Information 74 Troubleshooting Table 14. Disk Module Field Pointer Bytes Bit Byte 7 6 5 4 3 2 1 0 15 SKSV C/D Rsvd Rsvd BPV Bit Pointer 16-17 Field Pointer (MSB=16; LSB=17) A command data C/D bit of one indicates that the illegal parameter is in the comma...
Page 81 - Disk Module Format Progress Indication Bytes; Product Unique Sense Data:
T & Diagnostics Information 75 Troubleshooting 16. Disk Module Format Progress Indication Bytes Bit Byte 7 6 5 4 3 2 1 0 15 SKSV Reserved 16-17 Progress Indication (MSB=16; LSB=17) The Progress Indication field is a percent complete indication in which the returned value is the numerator that ha...
Page 82 - Disk Module Sense Keys; Code
& Diagnostics Information 76 Troubleshooting 17. Disk Module Sense Keys Code drive. This would be the case for a successful command or when the ILI bit is one. 1h RECOVERED ERrecovery action performed by the disk drive. When multiple recovered errors occur, the last la may be required to correct...
Page 83 - Table 18. Disk Module Additional Sense Code/Qualifier Codes; Byte
Troubleshooting & Diagnostics Diagnostic Information 77 Troubleshooting Table 18. Disk Module Additional Sense Code/Qualifier Codes Byte 12-13 Description 00 00h No Additional Sense information 01 00h No index/sector signal 02 00h No seek complete 03 00h Peripheral device write fault 04 00h LUN ...
Page 85 - Infor
& Diagnostics Infor 79 Troubleshooting Byte -13 Description 31 00 Medium format corrupted 31 01 Format failed 32 00 No defect spare location available 37 00 Parameter rounded 3D 00 Invalid bits in identify message 3E 00 LUN has not yet self-configured 3F 00 Target operating conditions have chang...
Page 87 - Table 19 Returned Sense Data Fields:; Command Specific Information Bytes:
Troubleshooting & Diagnostics Diagnostic Information 81 Troubleshooting Table 19 Returned Sense Data Fields: Valid: 1 indicates that the information bytes contain valid information as defined in the SCSI specification. Error Code: 70h indicates that the error is current , that is, it is associat...
Page 88 - Table 20. DDS Tape Module Sense Keys
Troubleshooting & Diagnostics Diagnostic Information 82 Troubleshooting SKSV: 0 indicates the Sense Key Specific Bytes (bytes 15 through 17) are invalid. The C/D, BPV, and Bit Pointer fields will be zero. The top byte of the Field Pointer will be zero, and the bottom byte will contain a product-...
Page 89 - Table 21. DDS Tape Module Additional Sense Codes
Troubleshooting & Diagnostics Diagnostic Information 83 Troubleshooting Table 21. DDS Tape Module Additional Sense Codes Code Description 00 00h No additional sense information 00 01h Filemark detected 00 02h EOP/M detected 00 03h Setmark detected 00 04h BOP/M detected 00 05h EOD detected 04 00h...
Page 91 - Table 22. DDS Tape Module Drive Error Codes
Troubleshooting & Diagnostics Diagnostic Information 85 Troubleshooting Table 22. DDS Tape Module Drive Error Codes Code Description 06h Capstan motor stalled. 07h During calibration, servo failed to converge to a value within the correct range. 08h Drum is stationary when it should be rotating....
Page 97 - Service; Tools Required
91 Service Chapter 5. Service This chapter provides instructions for replacing storage system assemblies and parts. This chapter also includes exploded views of deskside and rackmount storage systems, and part numbers for replaceable parts. WARNING! The procedures in this chapter should only be perf...
Page 98 - Door Assembly; Deskside Door; Open the door to 90 degrees from the closed position.; Figure 32. Replacing the Deskside Door
Service Door Assembly 92 Service Door Assembly Deskside Door To replace the deskside door (Figure 32): 1. Unlock the security lock. 2. Open the door to 90 degrees from the closed position. 3. Move the hinged side toward the left and rear. 4. Remove the door by lifting it up and out toward the front....
Page 99 - Deskside Security Lock and Latch; positioned to allow the lock to turn outward to lock.; Figure 33. Replacing the Deskside Security Lock; Deskside Switch Cover; Press the switch cover outward from behind the door.
Service Door Assembly 93 Service Deskside Security Lock and Latch To replace the deskside security lock and latch (Figure 33): 1. Using a 3/8 inch nut driver, remove the #10 nut (1a), lock washer (1b), and pawl (1c). 2. Use a 19 mm deep socket to remove the M12 nut (1d). 3. Remove the lock washer (1...
Page 100 - Open the door to a position 90 degrees from the closed position.; Figure 34. Replacing the Rackmount Door
Service Door Assembly 94 Service Rackmount Door To replace the rackmount door (Figure 34): 1. Open the door to a position 90 degrees from the closed position. 2. Center the top hinge pin in the door’s top hinge pin slot. 3. Push the top of the door top outward, so the hinge pin exits through the hin...
Page 101 - Rackmount Switch Cover
Service Door Assembly 95 Service Rackmount Switch Cover To replace the rackmount switch cover: 1. Press the switch cover outward from behind the door. 2. Snap the switch cover in place from the front of the door. Rackmount Door Handle To replace the rackmount door handle: 1. Squeeze the securing tab...
Page 102 - Deskside Side Panel; Remove the modules from the two lower bay slots.; Figure 35. Locating the Side Panel Removal Access Hole
Service Deskside Side Panel 96 Service Deskside Side Panel To replace a deskside side panel (Figure 35): 1. Remove the modules from the two lower bay slots. 2. Locate the removal access hole inside the panel. 3. Holding the outside of the side panel and pressing slightly upward, insert a small screw...
Page 103 - Deskside Pedestal Base
Service Deskside Pedestal Base 97 Service Deskside Pedestal Base CAUTION! Before removing the pedestal bases, disconnect cables to prevent stressing the cables and connectors. To remove a deskside pedestal base (Figure 45): 1. Lay the enclosure on its top. 2. Push the pedestal base (12) toward the c...
Page 104 - Backplane Assembly; Deskside Backplane Assembly; Disconnect the ac power cords and SCSI interface cables.
Service Backplane Assembly 98 Service Backplane Assembly Deskside Backplane Assembly CAUTION! The following procedures require that you turn off the storage enclosure and make it inaccessible. Check with the system administrator before proceeding. To replace the deskside backplane assembly (Figure 4...
Page 105 - Disconnect the AC Power cords and SCSI interface cables.
Service Backplane Assembly 99 Service Rackmount Backplane Assembly CAUTION! The following procedures require that you turn off the storage enclosure and make it inaccessible. Check with the system administrator before proceeding. To replace the rackmount backplane assembly (Figure 46): 1. Disconnect...
Page 107 - Figure 36. Rackmount SCSI Bus Reset Switch; Figure 37. Deskside SCSI Bus Reset Switch
Service Backplane Assembly 101 Service Figure 36. Rackmount SCSI Bus Reset Switch 1 - Rackmount SCSI Bus Reset Switch Figure 37. Deskside SCSI Bus Reset Switch 1 - Deskside Rear Panel 3 - Deskside SCSI Bus Reset Switch 2 - T15 Screws (2)
Page 108 - Figure 38. SCSI Bus Reset Switch Default Settings
Service Backplane Assembly 102 Service Figure 38. SCSI Bus Reset Switch Default Settings Table 23. SCSI Bus Reset Switch Functions Switch 1: Bus B Power Detect Switch 2: Bus B Module Detect Switch 3: Bus A Power Detect Switch 4: Bus A Module Detect Switch Enabled (Up, Default): SCSI bus B is reset i...
Page 109 - Power Button and Push Rod
Service Power Button and Push Rod 103 Service Power Button and Push Rod To replace the power button and push rod in either storage system (Figure 45 or Figure 46): 1. Remove the backplane assembly. 2. Pull out the power button (21) with pliers and remove it. 3. Remove the spring (20). 4. Slide the p...
Page 110 - Top Cover; To replace the top cover on either storage system (Figure 39; Turn off the storage system and disconnect power and SCSI cables.; Figure 39. Replacing the Top Cover
Service Top Cover 104 Service Top Cover To replace the top cover on either storage system (Figure 39 ) : 1. Turn off the storage system and disconnect power and SCSI cables. 2. Remove one of the following parts: • Deskside: the rear cover (see Figure 45, item 2). • Rackmount: the backplane assembly ...
Page 111 - AC Power Adapter; Deskside AC Power Adapter; Remove the power module and the rear cover.; Figure 40. Replacing the Deskside AC Power Adapter
Service AC Power Adapter 105 Service AC Power Adapter Deskside AC Power Adapter To replace the deskside ac power adapter (Figure 40): 1. Remove the power module and the rear cover. 2. Remove the two M3/T10 nuts (1) from the backplane tabs. 3. Remove the backplane assembly. 4. Remove the two flat was...
Page 112 - power adapter and the rear of the chassis.; Figure 41. Replacing the Rackmount AC Power Adapter
Service AC Power Adapter 106 Service Rackmount AC Power Adapter To replace the rackmount ac power adapter (Figure 41): 1. Remove the power module. 2. Remove two T10 screws (item 1) 3. Remove two star washers (item 3). 4. Remove the ac power adapter (item 2). 5. Replace the ac power adapter in revers...
Page 113 - Module Cam Lever; To replace the module cam lever:; and lift the cam lever off of the pivot.; Figure 42. Removing Module Cam Lever from Pivot
Service Module Cam Lever 107 Service Module Cam Lever To replace the module cam lever: 1. Squeeze the pivot tabs with pliers (see Figure 42) and lift the cam lever off of the pivot. 2. Position the locking bracket (Figure 43, item 2) over the track notch (Figure 43, item 3) and lift it out of the tr...
Page 114 - Figure 43. Removing Module Cam Lever from Track
Service Module Cam Lever 108 Service Figure 43. Removing Module Cam Lever from Track Figure 44. Replacing Module Cam Lever
Page 115 - Enclosure Replaceable Parts; Figure 45. Deskside Enclosure Replaceable Parts
Service Enclosure Replaceable Parts 109 Service Enclosure Replaceable Parts Figure 45. Deskside Enclosure Replaceable Parts
Page 116 - Figure 46. Rackmount Enclosure Replaceable Parts
Service Enclosure Replaceable Parts 110 Service Figure 46. Rackmount Enclosure Replaceable Parts
Page 117 - Figure 47. Rackmount Kit Replaceable Parts
Service Enclosure Replaceable Parts 111 Service Figure 47. Rackmount Kit Replaceable Parts Figure 48. Module Replaceable Parts
Page 118 - Figure
Service Enclosure Replaceable Parts 112 Service Table 24. A3311A Enclosure Parts List Figure No. Item No. HP Part No. Description Qty. 45 1 Not Available A3311A Deskside Enclosure 1 45 2 C3573-40053 Top Cover 1 45 3 C3573-40066 Right Panel 1 45 4 C3573-40065 Left Panel 1 45 5 Not Available Rear Pane...
Page 120 - Table 26. Enclosure Accessories Parts List
Service Enclosure Replaceable Parts 114 Service Table 26. Enclosure Accessories Parts List Figure No. Item No. HP Part No. Description Qty. N/A N/A A1658-62016 SCSI Terminator, single-ended narrow, active (A3328A) (1) N/A N/A A1658-62024 SCSI Terminator, wide differential, passive (C2905A) (1) N/A N...
Page 121 - Table 27. Exchange Parts List; Exchange
Service Enclosure Replaceable Parts 115 Service Table 27. Exchange Parts List Exchange Part Number Description* A3517-69003 2 GB SE LP 7200 Disk Module A3318-69003 2 GB DF LP 7200 Disk Module A3322-69001 4 GB SE DDS2 HH Tape Module A3646-69002 4.3 GB DF LP 7200 Disk Module A3647-69002 4.3 GB DF LP 7...
Page 122 - Single Bus
Service Enclosure Replaceable Parts 116 Service Table 28. Cables HP Product Number Equiv Option Description Special App Notes A1658-62018 001 0.9 meter 68PHD-68PHD M/M Single Bus A1658-62018 801 0.9 meter 68PHD-68PHD M/M A1658-62020 802 2.5 meter 68PHD-68PHD M/M A1658-62021 803 5 meter 68PHD-68PHD M...
Page 124 - Table 29 Supported Cabinets; meter EIA cabinet for MPE systems (A4900 Series Cabinets)
Service Enclosure Replaceable Parts 118 Service Table 29 Supported Cabinets HP Product Number Description A1833A 1.1 meter EIA cabinet for MPE systems (Legacy Cabinets) A1834A 1.6 meter EIA cabinet for MPE systems (Legacy Cabinets) A1896A 1.1 meter EIA cabinet for HP-UX systems (Legacy Cabinets ) A1...
Page 125 - Rackmounting; Appendix A. A3312A Rackmount Installation; To install the A3312A into an EIA cabinet:; is the quantity of the item included in the kit.
119 Rackmounting Appendix A. A3312A Rackmount Installation This appendix shows how to install the A3312A into a 1.1-meter, 1.6-meter, or 2.0-meter EIA cabinet. WARNING! The A3312A weighs 41kg (90 lb) fully loaded. To avoid personal injury, remove all modules before installation into the EIA cabinet....
Page 126 - Figure 50. Removing Shipping Panels
Appendix A. A3312A Rackmount Installation 120 Rackmounting 2. Remove the front and rear shipping panels, (Figure 50, item 1), eight T25 screws (2), and eight clip nuts (3) from the cabinet. Figure 50. Removing Shipping Panels
Page 127 - Appendix A. A3312A Rackmount; Figure 51. Installing Clip Nuts and Rails
Appendix A. A3312A Rackmount Installation 121 Rackmounting 3. Install one clip nut (Figure 51, item 1) on each of the four rail standards on hole number 6, counting from the bottom of the cabinet. Secure the rails (2) with four T25 screws (3). See Table 30 for the rail standard holes to use when ins...
Page 128 - Figure 52. Sliding the A3312A into EIA Cabinet
Appendix A. A3312A Rackmount Installation 122 Rackmounting 5. Slide the A3312A into the EIA cabinet (Figure 52). Figure 52. Sliding the A3312A into EIA Cabinet
Page 129 - Figure 53. Installing Hinge Bracket and Securing Left Ear
Appendix A. A3312A Rackmount Installation 123 Rackmounting 6. Install the hinge bracket (Figure 53, item 2) on the left mounting ear (1) using the alignment pins (3) as a guide. Secure the left mounting ear and hinge bracket with two T25 screws (4) through the hinge bracket and left mounting ear. Fi...
Page 130 - Figure 54. Securing Right Ear and Installing Door Snap
Appendix A. A3312A Rackmount Installation 124 Rackmounting 7. Install two T25 screws (Figure 54, item 2) through the right mounting ear (1). 8. Install the door snap (Figure 54, item 4) on the right mounting ear, using the alignment holes (3) as a guide. Secure the door snap with one T15 screw (5). ...
Page 131 - Figure 55. Installing the Door
Appendix A. A3312A Rackmount Installation 125 Rackmounting 9. Install the door (Figure 55, item 1). Drop the lower corner mounting hole onto the lower hinge bracket pin (2) then swing the upper corner mounting slot into the upper hinge bracket pin (3). Gently press on the front upper left corner of ...
Page 132 - Figure 56. Installing EIA Filler Panels
Appendix A. A3312A Rackmount Installation 126 Rackmounting 10. Repeat steps 1 through 9 to install additional A3312A storage systems. 11. Install one filler panel in the bottom EIA slot and one in the top EIA slot (Figure 56). Figure 56. Installing EIA Filler Panels
Page 133 - Complete the steps under “Installation Overview” in Chapter 2.; Figure 57. Connecting Power Cords to PDUs
Appendix A. A3312A Rackmount Installation 127 Rackmounting 12. Complete the steps under “Installation Overview” in Chapter 2. 13. Connect the storage system power cords to the EIA cabinet power distribution units (PDUs) (see Figure 57). CAUTION! To avoid exceeding the current rating of the PDU, the ...
Page 137 - Specifications; Appendix B. Product Specifications; Table 31. Enclosure Specifications; Line Input Requirements:
131 Specifications Appendix B. Product Specifications This appendix contains storage system enclosure and module specifications. Table 31. Enclosure Specifications Weight: Deskside Net, Min. Config. 1 : 14 kg (31 lb) Deskside Net, Max. Config. 2 : 25 kg (55 lb) Deskside Shipping, Min. Config. 1 : 18...
Page 139 - Table 32. Module Specifications
Appendix B. Product Specifications 133 Specifications Vibration: Operating Random: ≈ 0.21 g rms from 5 to 500 Hz (PSD of 0.0001 g 2 /Hz from 5 to 350 Hz, 0 dB/octave, -6 dB/octave from 350 to 500 Hz; PSD of 0.00005 g 2 /Hz at 500 Hz Nonop Random: ≈ 2.09 g rms from 5 to 500 Hz (PSD of 0.015 g 2 /Hz f...
Page 141 - Regulatory Statements; Appendix C. Regulatory Statements
135 Regulatory Statements Appendix C. Regulatory Statements This appendix contains the product regulatory and safety statements and the declaration of conformity. FCC Statement (USA Only) The Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to t...
Page 142 - Class A Warning Statement (For Taiwan Only); Product Noise Declaration (Germany Only)
Appendix C. Regulatory Statements 136 Regulatory Statements Class A Warning Statement (For Taiwan Only) Spécification ATI Classe A (France seulement) DECLARATION D'INSTALLATION ET DE MISE EN EXPLOITATION d'un matériel de traitement de l'information (ATI), classé A en fonction des niveaux de perturba...
Page 143 - EMC Compliance; Safety Certification
Appendix C. Regulatory Statements 137 Regulatory Statements EMC Compliance • FCC Class A • Canadian EMC Class A • VCCI Registered Class 1 • Meets EMC Directive 89/336/EFC CISPR-22: 1993/EN 55022 (1994) Class A EN 50082-1: 1992 IEC 10003-2: 1995/EN61000-3-2 (1995) Safety Certification • IEC 950: 1991...
Page 145 - Index
139 Regulatory Statements Index A A3311A parts list, 112 A3311A, front view, 1 A3312A front view, 1 installing into EIA cabinet, 120 parts list, 113 A3312AZ front view, 1 parts list, 113 ac power adapter replacing deskside, 105 replacing rackmount, 106 B backplane assembly, replacing deskside, 98 ba...