Page 3 - Important Notice about Customer Self-Repair Parts
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repairparts," for details. Accessing par...
Page 5 - Safety warning notice
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do notallow another hard surface, such as an adjoining optional ...
Page 7 - Table of contents
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .........................................................................................
Page 11 - Product description
1 Product description Category Description Product Name HP ENVY 14 Notebook PC Processors Processors are attached to the system board. Intel 5th generation processors: ® Intel Core™ i7-5500U 2.4 GHz processor, SC turbo up to 3.0 GHz, 1600 MHz (4 MB L3 cache, dual core, 15 W) Intel Core i5-5200U 2.2 ...
Page 14 - External component identification; Display
2 External component identification Display Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed whilethe power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antennas* Send and receiv...
Page 16 - Left side
Left side Component Description (1) Power connector Connects an AC adapter. (2) AC adapter light ● On: The AC adapter is connected and the battery ischarged. ● Off: The computer is using battery power. (3) RJ-45 (network) jack Connects a network cable. (4) Vents (2) Enable airflow to cool internal c...
Page 17 - TouchPad
Top TouchPad Component Description (1) Left control zone Textured area that allows you to perform additional gestures. (2) TouchPad zone Reads your finger gestures to move the pointer or activate itemson the screen. NOTE: The TouchPad also supports edge-swipe gestures. (3) Left TouchPad button Funct...
Page 18 - Lights
Lights Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the displayand other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is apower-saving state that...
Page 19 - Buttons, speakers, and fingerprint reader
Buttons, speakers, and fingerprint reader Component Description (1) Power button ● When the computer is off, press the button to turn on thecomputer. ● When the computer is on, press the button briefly toinitiate Sleep. ● When the computer is in the Sleep state, press the buttonbriefly to exit Sleep...
Page 20 - Keys
Keys Component Description (1) esc key Displays system information when pressed in combination withthe fn key. (2) fn key Executes frequently used system functions when pressed incombination with the esc key, or on select models, the b key or the spacebar . (3) Windows key Returns you to the Start s...
Page 22 - Labels
Labels The labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of the following places depending on your computer model: affixed to the...
Page 23 - Illustrated parts catalog; Computer major components
3 Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 12 for details. Computer major components 13
Page 28 - Display assembly subcomponents
Display assembly subcomponents Item Component Spare part number (1) Display bezel (includes screws) 767365-001 (2) Webcamera/microphone module (includes adhesive and screws) For use in models without a touch screen 762521-001 For use in touch screen models 762545-001 (3) Raw display panel 35.56 cm (...
Page 35 - Plastic parts
4 Removal and replacement procedurespreliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include s...
Page 37 - Electrostatic discharge damage
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structuredetermine the degree of sensitivity. Networks built into many integrated circuits provide some protection,but in many cases, ESD contains enough pow...
Page 39 - Equipment guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with aminimum of one megohm ±10% resistance in the ground cords. To provide proper ...
Page 40 - Component replacement procedures
5 Removal and replacement procedures forCustomer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if CustomerSelf-Repair is supporte...
Page 41 - Battery
Battery Description Spare part number 4 cell, 48 Whr, 3.2 Ah, Li-ion battery 756745-001 4 cell, 41 Whr, 2.8 Ah, Li-ion battery 756743-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer...
Page 42 - Optical drive
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number SuperMulti DVD±R/RW Double-Layer Drive 767368-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibe...
Page 49 - Top cover
Top cover NOTE: The top cover spare part kit includes the keyboard and cable. Description Spare part number Top cover in black finish (includes keyboard and keyboard cable): For use in the United States 767376-001 For use in Latin America 767376-161 For use in Taiwan 767376-AB1 For use in South Kore...
Page 53 - Hard drive
Hard drive NOTE: The hard drive spare part kit does not include the hard drive rubber bracket, hard drive connector cable, or screws. These components are included in the Hard Drive Hardware Kit, spare part number767247-001. Description Spare part number 500 GB, 5400 rpm, 9.5 mm 778188-005 750 GB, 5...
Page 56 - Power button board
Power button board Description Spare part number Power button board (includes cable) 767254-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through th...
Page 57 - TouchPad button board
TouchPad button board Description Spare part number TouchPad button board (includes cable) 767369-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down t...
Page 59 - Fingerprint reader
Fingerprint reader Description Spare part number Fingerprint reader (includes bracket and cable) 763711-001 Before removing the fingerprint reader, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it dow...
Page 60 - WLAN module
WLAN module Description Spare part number Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT 4.0 HMC combo adapter 753076-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo adapter 710662-005 Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter 675794-005 Intel Dual Band Wireless-AC 316...
Page 62 - System board
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For computer models equipped with Intel processors and UMA graphics 5th generation Intel Core i5-5200U 2.2 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) ...
Page 67 - Memory module
Memory module Description Spare part number 4 GB memory module (PC3, 12800, 1600 MHz) 691740-005 8 GB memory module (PC3, 12800, 1600 MHz) 693374-005 NOTE: Before adding memory modules, make sure the computer has the most recent BIOS version, and update the BIOS if needed. For Windows operating syst...
Page 70 - Heat sink assembly
Heat sink assembly Description Spare part number Heat sink for use only on computer models equipped with Intel processors and UMA graphics 19 W 763701-001 Heat sink for use only on computer models equipped with Intel processors and switchablediscrete graphics 19 W 763703-001 Before removing the heat...
Page 73 - Power connector cable
Power connector cable Description Spare part number Power connector cable (includes bracket) 767246-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down...
Page 76 - Display assembly
Display assembly This section describes removing the display assembly in its entirety and disassembling all the displaysubcomponents. If you only need to remove the display bezel, webcamera/microphone module, or display panel, you do notneed to remove the entire display assembly from the computer. S...
Page 84 - Updating the BIOS; Determining the BIOS version
7 Using Setup Utility (BIOS) and HP PCHardware Diagnostics (UEFI) in Windows 8.1 Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and outputdevices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)includes...
Page 85 - Downloading a BIOS update; HP Support Assistant; File Explorer
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter.Do not download or install a BIOS update while the computer is runni...
Page 86 - Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc , and then press f2 . The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, s...
Page 87 - Main
8 Using Setup Utility (BIOS) and HP PCHardware Diagnostics (UEFI) in Windows 7 Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and outputdevices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)includes s...
Page 90 - Specifications; Computer specifications
9 Specifications Computer specifications Metric U.S. Dimensions: Width 34.60 cm 13.62 in Depth 24.60 cm ≤ 9.68 in Height 2.55 cm (TouchSmart), 2.445 cm (Non-touch) ≤ 1.00 in (TouchSmart), 0.96 in (Non-touch) Weight: For TouchSmart computer models with Intel processors 2.10 kg 4.61 lbs For computer m...
Page 93 - 0 Backing up, restoring, and recovering in; Creating recovery media and backups; Help and Support; Creating HP Recovery media
10 Backing up, restoring, and recovering in Windows 8.1 This chapter provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups 1. After you successfully set up the computer, create HP Recovery ...
Page 94 - Restore and recovery
● If your computer does not include an integrated optical drive with DVD writer capability, but you wouldlike to create DVD recovery media, you can use an external optical drive (purchased separately) tocreate recovery discs, or you can obtain recovery discs for your computer from support. See the W...
Page 95 - Recovering using HP Recovery Manager; What you need to know; Using the HP Recovery partition (select models only)
● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media torestore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 85 . ● If you wish to remove the recovery partition to reclaim hard drive spac...
Page 96 - Using HP Recovery media to recover; Changing the computer boot order; Removing the HP Recovery partition (select models only); HP Recovery Manager
1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager , and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the ...
Page 97 - Creating recovery media to recover the original system
11 Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard yourinformation and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the worki...
Page 98 - Creating the recovery media; Creating system restore points; Backing up system and personal information
Creating the recovery media 1. Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue, if prompted. 2. Click Recovery Media Creation . 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system usi...
Page 99 - Tips for a successful backup
Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these foldersperiodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot...
Page 100 - Restoring to a previous system restore point; Restoring specific files using Windows Backup and Restore; Recovering the original system using HP Recovery Manager
Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably.Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you canrestore the computer to a previous...
Page 101 - Recovering using HP Recovery partition (select models only); Recovering using the recovery media
● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-relateddrivers and software are re-installed, but other software applications are not. Do not interrupt t...
Page 103 - 2 Power cord set requirements; Requirements for all countries
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 Vac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country orregion where the equipment i...
Page 104 - Requirements for specific countries and regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ ...
Page 107 - Index
Index A AC adapter 6 spare part numbers 20, 21support 3 action keys identifying 10 adapter, HDMI to VGA 20antenna removal 72, 73spare part number 19 Antenna Kit, spare part number 19audio, product description 2audio-out (headphone)/audio-in (microphone) jack 5 B backups 83, 87base enclosure, spare p...
