Page 3 - Contents
Contents 3 Contents Customer self repair ...................................................................................................................... 6 Parts only warranty service .................................................................................................................
Page 6 - Customer self repair
Customer self repair 6 Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identif...
Page 7 - Riparazione da parte del cliente
Customer self repair 7 Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Facultatif - Pièces pour lesquelles la réparation par le client est facult...
Page 8 - Customer Self Repair
Customer self repair 8 In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richie...
Page 9 - Reparaciones del propio cliente
Customer self repair 9 defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das HP Customer Self Repair P...
Page 11 - Reparo feito pelo cliente
Customer self repair 11 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website
Page 17 - Illustrated parts catalog; Mechanical components
Illustrated parts catalog 17 Illustrated parts catalog Mechanical components Item Description Assembly part number Spare part number Customer self repair (on page 6 ) 1 Access panel 463177-002 602505-001 Mandatory 1 2 Air baffle 579551-001 602508-001 Mandatory 1 3 Hardware kit — 602506-001 Mandatory...
Page 26 - Removal and replacement procedures; Required tools; Safety considerations; Preventing electrostatic discharge
Removal and replacement procedures 26 Removal and replacement procedures Required tools You need the following items for some procedures: • T-10/T-15 Torx screwdriver (provided inside the server) • HP Insight Diagnostics software (" HP Insight Diagnostics " on page 79 ) Safety considerations...
Page 27 - Preparation procedures; Power down the server
Removal and replacement procedures 27 CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. Preparation procedures To access some components and ...
Page 28 - Extend the server from the rack; Remove the server from the rack
Removal and replacement procedures 28 Extend the server from the rack 1. Pull down the quick release levers on each side of the server. 2. Extend the server from the rack. WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extend...
Page 29 - Access the product rear panel; Cable management arm with left-hand swing
Removal and replacement procedures 29 1. Power down the server (on page 27 ). 2. Extend the server from the rack (on page 28 ). 3. Disconnect the cabling and remove the server from the rack. For more information, refer to the documentation that ships with the rack mounting option. 4. Place the serve...
Page 30 - Cable management arm with right-hand swing; SAS hard drive blank
Removal and replacement procedures 30 Cable management arm with right-hand swing NOTE: To access some components, you may need to remove the cable management arm. To access the product rear panel components, open the cable management arm: 1. Power down the server (on page 27 ). 2. Swing open the cab...
Page 31 - Hot-plug SAS hard drive; Power supply blank
Removal and replacement procedures 31 Hot-plug SAS hard drive To remove the component: CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the acce...
Page 32 - Hot-plug power supply
Removal and replacement procedures 32 To replace the component, reverse the removal procedure. Hot-plug power supply WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it. CAUTION: To prevent improper cooling and the...
Page 33 - Front right bezel
Removal and replacement procedures 33 4. Remove the hot-plug power supply. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed. To replace the component: 1. Slide the hot-plug power supply int...
Page 34 - Access panel; Optical drive
Removal and replacement procedures 34 2. Remove the three T-10 Torx screws, and then detach the front bezel. To replace the component, reverse the removal procedure. Access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to ...
Page 35 - Optical drive cage
Removal and replacement procedures 35 2. Extend or remove the server from the rack (" Remove the server from the rack " on page 28 , " Extend the server from the rack " on page 28 ). 3. Remove the access panel (" Access panel " on page 34 ). 4. Disconnect the cable from the o...
Page 38 - Power supply backplane
Removal and replacement procedures 38 3. Remove the fan. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. To replace the component, reverse ...
Page 39 - SFF hard drive backplane
Removal and replacement procedures 39 5. Remove the power supply backplane. To replace the component, reverse the removal procedure. SFF hard drive backplane To remove the component: 1. Power down the server (on page 27 ). 2. Extend or remove the server from the rack (" Remove the server from th...
Page 40 - SFF hard drive cage
Removal and replacement procedures 40 6. Remove the hard drive backplane. To replace the component, reverse the removal procedure. SFF hard drive cage To remove the component: 1. Power down the server (on page 27 ). 2. Extend or remove the server from the rack (" Remove the server from the rack ...
Page 41 - LFF hard drive backplane
Removal and replacement procedures 41 7. Remove the hard drive cage. To replace the component, reverse the removal procedure. LFF hard drive backplane To remove the component: 1. Power down the server (on page 27 ). 2. Extend or remove the server from the rack (" Remove the server from the rack ...
Page 42 - LFF hard drive cage
Removal and replacement procedures 42 6. Remove the hard drive backplane. To replace the component, reverse the removal procedure. LFF hard drive cage To remove the component: 1. Power down the server (on page 27 ). 2. Extend or remove the server from the rack (" Remove the server from the rack ...
Page 43 - Full-length expansion board shipping bracket
Removal and replacement procedures 43 7. Remove the hard drive cage. To replace the component, reverse the removal procedure. Full-length expansion board shipping bracket CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing...
Page 44 - PCI riser cage
Removal and replacement procedures 44 o If full-length expansion boards are installed, remove the full-length expansion board shipping bracket as indicated. PCI riser cage To remove the component: CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC p...
Page 45 - Expansion slot covers
Removal and replacement procedures 45 5. Remove the PCI riser cage. To replace the component, reverse the removal procedure. Expansion slot covers CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI r...
Page 47 - Expansion boards; Half-length expansion board
Removal and replacement procedures 47 o To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the cover. Expansion boards Half-length expansion board To remove the component: 1. Power down the server (on page 27 ). 2. Extend the server from the rack (on page 2...
Page 48 - Full-length expansion board
Removal and replacement procedures 48 7. Remove the expansion board. To replace the component, reverse the removal procedure. Full-length expansion board To remove the component: 1. Power down the server (on page 27 ). 2. Extend the server from the rack (on page 28 ). 3. Remove the access panel (...
Page 49 - Air baffle
Removal and replacement procedures 49 To replace the component, reverse the removal procedure. Air baffle To remove the component: CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug comp...
Page 50 - Removing the cache module
Removal and replacement procedures 50 CAUTION: Do not detach the cable that connects the battery pack to the cache module. Detaching the cable causes any unsaved data in the cache module to be lost. Removing the cache module To remove the component: 1. Power down the server (on page 27 ). 2. Extend ...
Page 51 - Recovering data from the battery-backed write cache
Removal and replacement procedures 51 5. Disconnect the cable, and then remove the battery pack. To replace the component, reverse the removal procedure. Recovering data from the battery-backed write cache If the server fails, use the following procedure to recover data temporarily stored in the BBW...
Page 52 - Flash-backed write cache procedures; Flash-backed write cache module
Removal and replacement procedures 52 5. Power up the recovery server. A 1759 POST message is displayed, stating that valid data was flushed from the cache. This data is now stored on the drives in the recovery server. You can now transfer the drives (and controller, if one was used) to another serv...
Page 54 - Fan cage
Removal and replacement procedures 54 CAUTION: In systems that use external data storage, be sure that the server is the first unit to be powered down and the last to be powered back up. Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is ...
Page 55 - Heatsink
Removal and replacement procedures 55 2. Extend or remove the server from the rack (" Remove the server from the rack " on page 28 , " Extend the server from the rack " on page 28 ). 3. Remove the access panel (" Access panel " on page 34 ). 4. Remove the PCI riser cage ("...
Page 57 - Processor
Removal and replacement procedures 57 3. Install the heatsink. 4. Close and lock the heatsink retaining latches. 5. Install the air baffle (" Air baffle " on page 49 ). 6. Install the PCI riser cage (" PCI riser cage " on page 44 ). 7. Install the access panel (" Access panel ...
Page 62 - Memory configurations; Advanced ECC memory
Removal and replacement procedures 62 8. Close and lock the heatsink retaining latches. 9. Install the air baffle (" Air baffle " on page 49 ). 10. Install the PCI riser cage (" PCI riser cage " on page 44 ). 11. Install the access panel (" Access panel " on page 34 ). 12. In...
Page 63 - Population rules
Removal and replacement procedures 63 • QR memory modules must be installed only in memory sockets 2, 5, 8, and 11, while following the population order for those memory sockets. Processor memory socket 1 2 3 4 5 6 Rank support per memory socket SR/DR SR/DR/QR SR/DR SR/DR SR/DR/QR SR/DR Population o...
Page 64 - Memory bus speed
Removal and replacement procedures 64 performance, and installing equal amounts of memory for both processors provides for best performance. • Install all memory modules of the same speed on the same processor for best performance. • Install all memory modules of the same voltage on the same process...
Page 65 - DIMMs; Battery replacement
Removal and replacement procedures 65 NOTE: There may be more than one memory bus speed menu option. DIMMs To remove the component: 1. Power down the server (on page 27 ). 2. Extend or remove the server from the rack (" Remove the server from the rack " on page 28 , " Extend the server f...
Page 66 - Systems Insight Display
Removal and replacement procedures 66 To remove the component: 1. Power down the server (on page 27 ). 2. Extend or remove the server from the rack (" Remove the server from the rack " on page 28 , " Extend the server from the rack " on page 28 ). 3. Remove the access panel (" Ac...
Page 67 - Front left bezel
Removal and replacement procedures 67 7. Remove the Systems Insight Display. To replace the component, reverse the removal procedure. Front left bezel To remove the component: 1. Power down the server (on page 27 ). 2. Extend or remove the server from the rack (" Remove the server from the rack ...
Page 68 - Power supply cage assembly
Removal and replacement procedures 68 8. Remove the three T-10 Torx screws, and then detach the front bezel. To replace the component, reverse the removal procedure. Power supply cage assembly To remove the component: 1. Power down the server (on page 27 ). 2. Access the product rear panel (on page ...
Page 69 - System board
Removal and replacement procedures 69 10. Remove the power supply cage assembly. To replace the component, reverse the removal procedure. System board To remove the component: 1. Power down the server (on page 27 ). 2. Remove all power supplies (" Hot-plug power supply " on page 32 ). 3. Rem...
Page 76 - HP Trusted Platform Module
Removal and replacement procedures 76 WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located o...
Page 77 - Cabling; SAS hard drive cabling
Cabling 77 Cabling SAS hard drive cabling Connect the SAS power cable from the primary drive cage (drive cage containing drives 1 - 8) to the primary SAS power connector on the system board. If a secondary drive cage (drive cage containing drives 9 - 16) is installed, connect a SAS power cable from ...
Page 79 - Diagnostic tools; Troubleshooting resources; HP Insight Diagnostics
Diagnostic tools 79 Diagnostic tools Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software main...
Page 80 - Integrated Management Log
Diagnostic tools 80 Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be installed through the HP PSP. NOTE: The current version of SmartStart provides the memory spare part numbers for the server. To download the latest version, see the ...
Page 81 - USB support
Diagnostic tools 81 USB support HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in...
Page 82 - Component identification; Front panel components; Front panel LEDs and buttons
Component identification 82 Component identification Front panel components Item Description 1 Quick release levers (2) 2 Serial number label 3 Systems Insight Display 4 Hard drive bays 5 SATA optical drive bay 6 Video connector 7 USB connectors (2) Front panel LEDs and buttons Item Description Stat...
Page 83 - Rear panel components
Component identification 83 Item Description Status 2 Health LED Green = Normal Flashing amber = System degraded. To identify a component in a degraded state, see "Systems Insight Display LEDs (on page 88 )." Flashing red = System critical. To identify a component in a critical state, see &#...
Page 84 - Rear panel LEDs and buttons
Component identification 84 Rear panel LEDs and buttons Item Description Status 1 Power supply 2 power LED Green = Normal Off = System is off or power supply has failed. 2 Power supply 1 power LED Green = Normal Off = System is off or power supply has failed. 3 UID LED button Blue = Activated Flashi...
Page 85 - System board components
Component identification 85 System board components Item Description 1 Processor 2 memory sockets 2 Front I/O connector 3 USB tape connector* 4 SATA optical drive connector 5 USB connector 6 Power supply backplane connector 7 System maintenance switch 8 System battery connector 9 TPM connector 10 NM...
Page 86 - System board switches; NMI functionality
Component identification 86 Item Description 24 Fan 4 connector 25 Processor 1 socket 26 Fan 5 connector 27 Processor 2 socket 28 Fan 6 connector *Connect the USB tape power connector to the secondary SAS power connector. System board switches System maintenance switch Position Default Function S1 O...
Page 87 - DIMM slots
Component identification 87 To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do either of the following: • Short the NMI jumper pins • Use the iLO Virtual NMI feature For more information, see the whitepaper on the HP website
Page 88 - Systems Insight Display LEDs
Component identification 88 Systems Insight Display LEDs Item Description Status 1 NIC LEDs Off = No link to network Flashing green = Network link and activity Green = Network link 2 Power Cap LED Off = Server in standby Flashing amber = Power cap exceeded Green = Power cap configured 3 AMP Status L...
Page 89 - Hard drive numbering
Component identification 89 Systems Insight Display LED and color Health LED color Status DIMM (amber) Red DIMM in slot X has failed. Amber DIMM in slot X is in a pre-failure condition. DIMM (amber) Red One or more DIMMs have failed. Test each bank of DIMMs by removing all other DIMMs. Isolate the f...
Page 90 - SAS and SATA hard drive LEDs; SAS and SATA hard drive LED combinations
Component identification 90 • LFF device bay numbering SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber...
Page 91 - PCI riser cage LEDs
Component identification 91 Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing regularly (1 Hz) Amber, flashing regularly (1 Hz) Do not remove the drive. Removing a drive may terminate the current operation and cause data loss. The drive is part of an array that is underg...
Page 92 - Non-hot-plug PCI riser board slot definitions
Component identification 92 Non-hot-plug PCI riser board slot definitions Secondary (slot - form factor) Primary (slot - form factor) PCIe2 riser slot description PCIe2 riser slot description PCIe2 x16 riser slot description PCIe2/PCI-X riser slot description 4 - FL/FH 1 - FL/FH PCIe2 x16 (8,4,2,1) ...
Page 93 - Battery pack LEDs
Component identification 93 Battery pack LEDs Item ID Color Description 1 Green System Power LED. This LED glows steadily when the system is powered up and 12 V system power is available. This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontr...
Page 94 - FBWC module LEDs
Component identification 94 LED3 pattern LED4 pattern Interpretation — One blink per second The battery pack is below the minimum charge level and is being charged. Features that require a battery (such as write cache, capacity expansion, stripe size migration, and RAID migration) are temporarily un...
Page 96 - Specifications; Environmental specifications; Server specifications
Specifications 96 Specifications Environmental specifications Specification Value Temperature range* Operating 10 ° C to 35 ° C (50 ° F to 95 ° F) Shipping -30 ° C to 50 ° C (-22 ° F to 122 ° F) Storage -30°C to 60°C (-22°F to 140°F) Maximum wet bulb temperature 28 ° C (82.4 ° F) Relative humidity (...
Page 97 - Power supply specifications
Specifications 97 Rated peak power For more information, see “Power supply specifications (on page 97 ).” *The system input requirements are based on measurements using hardware available at the publication of this document. For updated information, see the HP website
Page 100 - DVD-ROM drive specifications; SAS and SATA hard drive specifications
Specifications 100 DVD-ROM drive specifications Specification Value Disk formats DVD (single and double layer), DVD-5, DVD-9, DVD-10, DVD-R, CD-ROM Mode 1 & 2, CD-DA, CD-XA (Mode 2, Form 1 & 2), CD-I (Mode 2, Form 1 & 2), CD-I ready, CD-Bridge, CD-R, PhotoCD (single and multi-session) Ca...
Page 102 - Acronyms and abbreviations
Acronyms and abbreviations 102 Acronyms and abbreviations ABEND abnormal end ASR Automatic Server Recovery BBWC battery-backed write cache DDR double data rate FBWC flash-backed write cache iLO 3 Integrated Lights-Out 3 IML Integrated Management Log NMI non-maskable interrupt NVRAM non-volatile memo...
Page 104 - Index
Index 104 A AC power supply 33 access panel 35 air baffle 28, 50 B battery 67, 89 battery cabling for BBWC 80 battery pack LEDs 97 battery-backed write cache (BBWC) 50, 52, 97 battery-backed write cache battery pack 50 bezel 35, 69 blue screen event 90 buttons 84, 85 C cable management arm 30, 31 ca...
