Page 3 - Contents
Contents 3 Contents Customer self repair ...................................................................................................................... 6 Parts only warranty service .................................................................................................................
Page 6 - Customer self repair
Customer self repair 6 Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identif...
Page 7 - Riparazione da parte del cliente
Customer self repair 7 Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. Facultatif - Pièces pour lesquelles la réparation par le client est facult...
Page 8 - Customer Self Repair
Customer self repair 8 In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richie...
Page 9 - ausschließlich für Teile); Reparaciones del propio cliente
Customer self repair 9 defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das HP Customer Self Repair P...
Page 11 - Reparo feito pelo cliente
Customer self repair 11 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website
Page 16 - Illustrated parts catalog; Mechanical components
Illustrated parts catalog 16 Illustrated parts catalog Mechanical components Item Description Spare part number Customer self repair (on page 6 ) 1 Access panel 519557-001 Mandatory 1 2 Front bezel (tower model only) 519564-001 Mandatory 1 3 Rack bezel (rack model only) 519563-001 Mandatory 1 4 Towe...
Page 25 - Removal and replacement procedures; Required tools; Safety considerations; Preventing electrostatic discharge
Removal and replacement procedures 25 Removal and replacement procedures Required tools You need the following items for some procedures: • T-10/T-15 Torx screwdriver (included with the server) • Diagnostics Utility (included on the SmartStart CD-ROM) Safety considerations Before performing service ...
Page 26 - Rack warnings; Preparation procedures
Removal and replacement procedures 26 This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. This symbol indicates the p...
Page 27 - Power down the server
Removal and replacement procedures 27 • Extend the server from the rack (on page 28 ). If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components...
Page 28 - Extend the server from the rack
Removal and replacement procedures 28 4. Press the server rail-release latches and remove the server from the rack. 5. Place the server on a sturdy, level surface. Extend the server from the rack IMPORTANT: If the server is installed in a telco rack, remove the server from the rack to access interna...
Page 29 - Access the product rear panel; Cable management arm with left-hand swing; Cable management arm with right-hand swing
Removal and replacement procedures 29 2. After performing the installation or maintenance procedure, slide the server into the rack by pressing the server rail-release latches. Access the product rear panel Cable management arm with left-hand swing To access the server rear panel, open the cable man...
Page 30 - Tower bezel
Removal and replacement procedures 30 2. Swing open the cable management arm. 3. Remove the cables from the cable trough. 4. Remove the cable management arm. Tower bezel This server has a removable bezel that must be unlocked and opened before accessing the hard drives or removing the access panel. ...
Page 31 - Access panel
Removal and replacement procedures 31 2. Remove the tower bezel. To replace the component, reverse the removal procedure. Access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not o...
Page 32 - Cache module
Removal and replacement procedures 32 IMPORTANT: When replacing one failed fan only in a redundant configuration, powering down the server is not required. To remove the component: 1. Power down the server (on page 27 ). 2. Do one of the following: o Open or remove the tower bezel, as needed (" ...
Page 33 - BBWC battery pack or FBWC capacitor pack
Removal and replacement procedures 33 4. Remove the cache module. To replace the component, reverse the removal procedure. BBWC battery pack or FBWC capacitor pack CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove the battery pack while an array capacity expan...
Page 34 - Air baffle
Removal and replacement procedures 34 5. Remove the battery pack. To replace the component, reverse the removal procedure. Air baffle To remove the component: 1. Power down the server (on page 27 ). 2. Do one of the following: o Open or remove the tower bezel, as needed (" Tower bezel " on p...
Page 35 - Fan cage
Removal and replacement procedures 35 6. Remove the air baffle. To replace the component, reverse the removal procedure. Fan cage IMPORTANT: When installing or replacing server components, one or more fans might need to be removed. To prevent an orderly or immediate server shutdown, HP highly recomm...
Page 36 - Fan blank
Removal and replacement procedures 36 7. Remove the fan cage. To replace the component, reverse the removal procedure. Fan blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the componen...
Page 38 - Tower side panels
Removal and replacement procedures 38 5. Remove the fan. To replace the component, reverse the removal procedure. Tower side panels To remove the component: 1. Power down the server (on page 27 ). 2. Do one of the following: o Open or remove the tower bezel, as needed (" Tower bezel " on pag...
Page 40 - Feet
Removal and replacement procedures 40 a. Disengage the chassis from the tower side panels by pushing the bottom side panel back and by pulling the chassis forward. b. Lift the chassis up and out of the tower side panels. To replace the component, reverse the removal procedure. Feet NOTE: This proced...
Page 41 - SAS hard drive blank
Removal and replacement procedures 41 3. Remove the feet. To replace the component, slide it back into the locking slot. Be sure that the foot clicks securely into the chassis. Repeat with the remaining feet, as necessary. SAS hard drive blank CAUTION: For proper cooling, do not operate the server w...
Page 42 - Media bay blank
Removal and replacement procedures 42 2. Back up all server data on the hard drive. 3. Remove the hard drive. To replace the component, reverse the removal procedure. Media bay blank CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with...
Page 43 - Slimline optical drive
Removal and replacement procedures 43 To remove the component: 1. Power down the server (on page 27 ). 2. Do one of the following: o Open or remove the tower bezel, as needed (" Tower bezel " on page 30 ). o Extend the server from the rack (on page 28 ). 3. Remove the access panel (" Acc...
Page 44 - Hard drive cage blank
Removal and replacement procedures 44 6. Remove the air baffle (" Air baffle " on page 34 ). 7. Remove the fan cage (" Fan cage " on page 35 ). 8. Disconnect the data and power cable from the rear of the optical drive. 9. Remove the optical drive. CAUTION: To prevent improper cooling...
Page 45 - Hard drive cages and backplanes; Two-bay LFF drive cage
Removal and replacement procedures 45 Remove the component as indicated. To replace the component, reverse the removal procedure. Hard drive cages and backplanes The server supports the following hard drive cages and backplanes: • Two-bay LFF drive cage (on page 45 ) • Six-bay LFF backplane (on page...
Page 47 - Six-bay LFF backplane
Removal and replacement procedures 47 12. Using a T-15 Torx screwdriver, remove the backplane from the drive cage. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To replace the component, reverse th...
Page 52 - Power supply
Removal and replacement procedures 52 11. Remove the eight-bay SFF drive cage from bay 3. 12. Using a T-15 Torx screwdriver, remove the backplane from the drive cage. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a compon...
Page 53 - Heatsink
Removal and replacement procedures 53 o If only one hot-plug power supply is installed, power down and remove the power cord from the server (" Power down the server " on page 27 ). o If more than one hot-plug power supply is installed, continue with the next step. 2. Access the product rear...
Page 55 - Processor
Removal and replacement procedures 55 3. Install the heatsink. and close the heatsink retaining latches. 4. Install the air baffle. 5. If removed, install the BBWC battery pack or the FBWC capacitor pack. 6. Install fan 5. 7. Install the access panel. 8. Do one of the following: o Install and lock t...
Page 61 - DIMMs
Removal and replacement procedures 61 5. Install the heatsink, and then close the heatsink retaining latches. 6. Install the air baffle. 7. If removed, install the BBWC battery pack or the FBWC capacitor pack. 8. Install fan 5. 9. Install the access panel. 10. Do one of the following: o Close or ins...
Page 62 - PCIe expansion board
Removal and replacement procedures 62 8. Remove the DIMM. To replace the component, reverse the removal procedure. For DIMM configuration information, see the server user guide. PCIe expansion board To remove the component: 1. Power down the server (on page 27 ). 2. Do one of the following: o Open o...
Page 65 - HP NC524SFP Dual Port 10GbE Module
Removal and replacement procedures 65 11. Remove the mini-DIMM, if installed. 12. Remove the HP NC524SFP Dual Port 10GbE Module (" HP NC524SFP Dual Port 10GbE Module " on page 65 ), if installed. To replace the component, reverse the removal procedure. HP NC524SFP Dual Port 10GbE Module To r...
Page 66 - Systems Insight Display
Removal and replacement procedures 66 Save the retaining screw. 9. Open the expansion board slot retainer. 10. Remove the HP NC375i adapter (" HP NC375i adapter " on page 63 ) from expansion slot 10. 11. Remove the HP NC524SFP module from the HP NC375i adapter. To replace the component, reve...
Page 67 - Systems Insight Display cables
Removal and replacement procedures 67 3. Remove the access panel (" Access panel " on page 31 ). 4. Remove fan 5 (" Fan 5 " on page 31 ). 5. If installed, remove the BBWC battery pack or the FBWC capacitor pack (" BBWC battery pack or FBWC capacitor pack " on page 33 ). 6. Re...
Page 69 - Battery
Removal and replacement procedures 69 o Open or remove the tower bezel, as needed (" Tower bezel " on page 30 ). o Extend the server from the rack (on page 28 ). 3. Remove the access panel (" Access panel " on page 31 ). 4. Remove fan 5 (" Fan 5 " on page 31 ). 5. If installe...
Page 70 - HP Trusted Platform Module
Removal and replacement procedures 70 7. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more informati...
Page 78 - Power supply backplane
Removal and replacement procedures 78 19. Power up the server. After you replace the system board, you must re-enter the server serial number and the product ID. 1. During the server startup sequence, press the F9 key to access RBSU. 2. Select the Advanced Options menu. 3. Select Service Options . 4...
Page 80 - Diagnostic tools; Troubleshooting resources; HP Insight Diagnostics
Diagnostic tools 80 Diagnostic tools Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software main...
Page 81 - Integrated Management Log
Diagnostic tools 81 Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be installed through the HP PSP. NOTE: The current version of SmartStart provides the memory spare part numbers for the server. To download the latest version, see the ...
Page 82 - USB support
Diagnostic tools 82 USB support HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in...
Page 83 - Component identification; Front panel components
Component identification 83 Component identification Front panel components Item Description 1 USB connectors (2) 2 Drive cage blank 3 SAS/SATA drives (8) 4 Front video connector (rack model only) 5 Systems Insight Display 6 Removable media bay 7 DVD-ROM drive 8 Optical drive blank
Page 84 - Front panel LEDs and buttons
Component identification 84 Front panel LEDs and buttons Item Description Status 1 Power On/Standby button and system power LED Green = Normal (system on) Amber = System in standby, but power still applied Off = Power cord not attached or power supply failure 2 Health LED Green = Normal (system on) ...
Page 85 - Systems Insight Display LEDs; Systems Insight Display LED combinations
Component identification 85 Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout. Item Description Status 1 Power cap To determine Power cap status, see "Systems Insight Display LED combinations (on page 85 )." 2 AMP Status Green = AMP mode enabl...
Page 87 - Rear panel components
Component identification 87 Rear panel components Item Description 1 Mouse connector 2 Keyboard connector 3 Serial connector 4 iLO 2 connector 5 USB connectors (2) 6 NIC connectors (4) 7 PCI expansion slots 8 Reserved for PCI-X option kit 9 Video connector 10 Power supply bay 2 11 Power supply bay 1...
Page 88 - Rear panel LEDs
Component identification 88 Rear panel LEDs Item Description Status 1 UID LED Blue = Activated Flashing blue = System is being managed remotely. Off = Deactivated 2 iLO 2 activity LED Green or flashing green = Network activity Off = No network activity 3 iLO 2 link LED Green = Linked to network Off ...
Page 89 - System board components
Component identification 89 System board components Item Description 1 SD card slot 2 Power backplane connector 3 Processor 1 DIMM slots 4 Power supply connector 5 SAS connector B 6 SAS connector A 7 Front panel connector 8 Systems Insight Display connector 9 Front video connector 10 Front USB conne...
Page 90 - DIMM slots; DIMM identification
Component identification 90 Item Description 26 Slot 10 PCIe2 x8 (8, 4, 2, 1) 27 Internal USB connector 28 Processor socket 2 29 Processor 2 DIMM slots 30 Power supply connector 31 Processor socket 1 (populated) DIMM slots DIMM slots are numbered sequentially (1 through 9) for each processor. The su...
Page 91 - System maintenance switch
Component identification 91 The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not supported. To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and table. Item Description Definition 1 Size — 2 Rank 1R = ...
Page 92 - NMI functionality; SAS and SATA device numbers
Component identification 92 Position Description Function S5 Password protection override Off = No function On = Clears power-on password and administrator password S6 Invalidate configuration Off = Normal On = ROM treats the system configuration as invalid. S7 Reserved Reserved S8 Reserved Reserved...
Page 94 - SAS and SATA hard drive LEDs; SAS and SATA hard drive LED combinations
Component identification 94 SAS and SATA hard drive LEDs Item Description Status 1 Fault/UID LED Amber = Drive failure Flashing amber = Fault-process activity Blue = Unit identification is active Off = No fault-process activity 2 Online/activity LED Green = Drive activity Flashing green = High activ...
Page 95 - Fans
Component identification 95 Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing regularly (1 Hz) Off Do not remove the drive. Removing a drive may terminate the current operation and cause data loss. The drive is rebuilding, or it is part of an array that is undergoing cap...
Page 96 - Battery pack LEDs
Component identification 96 Battery pack LEDs Item Color Description 1 Green System Power LED. This LED is on when the system is powered up and 12 V system power is available. This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller. 2 Gre...
Page 97 - FBWC module LEDs
Component identification 97 LED3 pattern LED4 pattern Interpretation Off Flashing (1 Hz) The battery pack is below the minimum charge level and is being charged. Features that require a battery (such as write cache, capacity expansion, stripe size migration, and RAID migration) are unavailable tempo...
Page 98 - Power supply backplane connectors; Drive cage jumper location and configuration settings
Component identification 98 1 Green LED 2 Amber LED Interpretation Off Off The flash code is corrupt. Power supply backplane connectors Connector Description BP1 Drive bay 1 power cable BP2 Drive bay 2 power cable BP3 Drive bay 3 power cable P1 Power supply 1 cable P2 Power supply 2 cable P6 SATA po...
Page 100 - Cabling; Storage device cabling guidelines; Server data cabling
Cabling 100 Cabling Storage device cabling guidelines CAUTION: To prevent damage to the equipment, be sure that the server is powered down, all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded (earthed) AC outlet before installing devices. CAU...
Page 101 - SAS hard drive cabling
Cabling 101 Item Description 3 SAS connector B 4 DVD-ROM drive 5 Hard drive cage 1, SAS connector 2 6 Hard drive cage 1, SAS connector 1 SAS hard drive cabling Item Description 1 Optional SAS controller 1, port 1 2 Optional SAS controller 1, port 2 3 Optional SAS controller 2, connector 1 4 Optional...
Page 102 - Two-bay LFF drive cage cabling
Cabling 102 Two-bay LFF drive cage cabling • Two-bay LFF drive cage cabling to an optional six-bay LFF backplane Item Description 1 Drive cage bay 1 power cable 2 Drive cage bay 3 power cable 3 SAS cable (connector A) 4 SAS cable (connector B) 5 LED cable • Two-bay LFF drive cage cabling to an optio...
Page 103 - Six-bay LFF backplane cabling
Cabling 103 Six-bay LFF backplane cabling • Drive cage bay 1 • Drive cage bay 2
Page 104 - Eight-bay SFF drive cage cabling
Cabling 104 Eight-bay SFF drive cage cabling • Drive cage bay 1 • Drive cage bay 2
Page 105 - SAS expander cabling
Cabling 105 • Drive cage bay 3 SAS expander cabling The colors are shown for illustration purposes only. Item Description 1 SAS expander card, connectors C and D
Page 106 - Media device data cabling
Cabling 106 Item Description 2 SAS expander card, connectors E and F 3 SAS expander card, connectors G and H 4 SAS expander card, connectors A and B 5 System board SAS connectors A and B 6 Hard drive cage 3 7 Hard drive cage 2 8 Hard drive cage 1 Media device data cabling Item Description 1 SATA con...
Page 108 - Power cabling; Server power cabling (basic configuration)
Cabling 108 Power cabling Server power cabling (basic configuration) Item Description 1 Power supply backplane connector 2 24-pin power connector 3 Hard drive cage 1 4 DVD-ROM drive
Page 109 - Server power cabling (maximum configuration)
Cabling 109 Server power cabling (maximum configuration) The colors are shown for illustration purposes only. Item Description 1 Video card, slot 6 2 Video card, slot 8 3 Power connector 4 Power supply backplane connector 5 24-pin power connector 6 Hard drive cage 1 7 Hard drive cage 2 8 Half-height...
Page 110 - Hard drive cage power cabling
Cabling 110 Hard drive cage power cabling Item Description 1 24-pin power connector 2 Power supply backplane connector 3 Hard drive bay 1 (must use BP1 power cable) 4 Hard drive bay 2 (must use BP2 power cable) 5 Hard drive bay 3 (must use BP3 power cable)
Page 111 - Front panel cabling
Cabling 111 Front panel cabling Item Description 1 Front USB connector 2 Front video connector 3 Systems Insight Display connector 4 Front panel connector
Page 113 - Specifications; Environmental specifications; Server specifications; Power supply specifications
Specifications 113 Specifications Environmental specifications Specification Value Temperature range* Operating 10 ° C to 35 ° C (50 ° F to 95 ° F) Shipping -40 ° C to 70 ° C (-40 ° F to 158 ° F) Maximum wet bulb temperature 28 ° C (82.4 ° F) Relative humidity (noncondensing)** Operating 10% to 90% ...
Page 116 - Acronyms and abbreviations
Acronyms and abbreviations 116 Acronyms and abbreviations AMP Advanced Memory Protection BBWC battery-backed write cache CSR Customer Self Repair FBWC flash-backed write cache iLO Integrated Lights-Out IML Integrated Management Log LFF large form factor NCQ Native Command Queuing NMI nonmaskable int...
Page 118 - Documentation feedback
Documentation feedback 118 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
Page 119 - Index
Index 119 A access panel 31 additional information 80 air baffle 26, 34 B battery 89 battery cabling for BBWC 112 battery pack LEDs 96 battery pack, removing 33 battery-backed write cache (BBWC) 32, 33, 96 BBWC (battery-backed write cache) 32, 33, 96 BBWC battery pack 33 blue screen event 92 buttons...
