Page 3 - hp color LaserJet 5500 series printer; User Guide
Page 5 - Table of contents; Printer basics
Table of contents 1 Printer basics Quick access to printer information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 World Wide Web links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 6 - Printing tasks
Job storage limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Job held timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Tray ...
Page 11 - Printer basics
Printer basics This chapter contains information on becoming familiar with the printer features. Thefollowing topics are covered: • Quick access to printer information • Printer configurations • Printer features • Walk around • Printer software • Print media specifications EN_WW 1
Page 12 - Quick access to printer information; World Wide Web links; User guide links; Where to look for more information; Setting up the printer
Quick access to printer information World Wide Web links Printer drivers, updated HP printer software, product information, and support may beobtained from the following URL: • http://www.hp.com/support/lj5500 Printer drivers may be obtained from the following sites: • In China: ftp://www.hp.com.cn/...
Page 13 - Using the printer
HP Jetdirect Print Server Administrator’s Guide —Instructions to configure and troubleshoot the HP Jetdirect print server. Accessory and Consumable Installation Guides —Step-by-step instructions, supplied with the printer’s optional accessories and consumables, for installing the printer’s accessori...
Page 15 - Printer configurations
Printer configurations Thank you for purchasing the HP Color LaserJet 5500 series printer. This printer is availablein the configurations described below. HP Color LaserJet 5500 The HP Color LaserJet 5500 printer is a four-color laser printer that prints 22 A4 pages perminute (ppm) A4 and 21 letter ...
Page 18 - Printer features
Printer features This printer combines the quality and reliability of Hewlett-Packard printing with the featureslisted below. For more information on printer features, see the Hewlett-Packard website at http://www.hp.com/support/lj5500 . Features Performance • 22 pages per minute (ppm) for A4 size p...
Page 22 - Printer software; Printer drivers
Printer software Included with the printer is a CD-ROM containing the printing system software. The softwarecomponents and printer drivers on this CD-ROM help you use the printer to its fullestpotential. See the getting started guide for installation instructions. Note For the latest information abo...
Page 23 - Additional drivers; Software for networks; HP Web Jetadmin
Additional drivers The following drivers are not included on the CD-ROM, but are available from the Internet orfrom HP Customer Care. • OS/2 PCL 5c/6 printer driver • OS/2 PS printer driver • Windows NT 3.51 PCL 5c, Windows NT 3.51 PS (only through the HP Color LaserJet4500 driver) • UNIX model scri...
Page 24 - UNIX; Utilities; Embedded Web server
• Quickly find peripherals based on parameters such as IP address, color capability,and model name. • Easily organize peripherals into logical groups, with virtual office maps for easy navigation. For the latest information about HP Web Jetadmin go to http://www.hp.com/go/webjetadmin . UNIX The HP J...
Page 25 - Other components and utilities
Other components and utilities Several software applications are available for Windows and Macintosh OS users, as well asfor network administrators. These programs are summarized below. Windows Macintosh OS Network administrator • Software installer —automates the printingsystem installation • Onlin...
Page 26 - Print media specifications
Print media specifications For optimum results, use conventional 75 g/m 2 to 90 g/m 2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles,dust, wrinkles, curls, or bent edges. Supported paper weights and sizes Normal orien...
Page 29 - Control panel
Control panel This chapter contains information on the printer control panel, which provides control ofprinter functions and communicates information about the printer and print jobs. The followingtopics are covered: • Control panel overview • Control panel buttons • Interpreting control panel indic...
Page 30 - Control panel overview; Display
Control panel overview The control panel provides control of printer functions and communicates information aboutthe printer and print jobs. Its display provides graphic information about printer and suppliesstatus, making it easy to identify and correct problems. Control panel buttons and lights 1 ...
Page 31 - Accessing the control panel from a computer
The top-level screen on the display has three areas: message, prompt, and supplies gauge. Printer display 1 Message area 2 Prompt area 3 Supplies gauge 4 Print cartridge colors from left to right: black, magenta, yellow, and cyan The message and prompt areas of the display alert you to the state of ...
Page 32 - Control panel buttons
Control panel buttons Use the buttons on the control panel to perform printer functions and to navigate and respondto menus and messages in the display. Button name Function Select Makes selections and resumes printing aftercontinuable errors Up arrowDown arrow Navigate menus and text, and increase ...
Page 34 - Control panel menus; Getting started basics
Control panel menus You can perform most routine printing tasks from the computer through the printer driver orsoftware application. This is the most convenient way to control the printer, and will overridethe printer control panel settings. See the help files associated with the software, or for mo...
Page 35 - Menu hierarchy; To access the menus; Retrieve job menu (for printers with a hard disk); Information menu
Menu hierarchy The following tables list the menu hierarchies of each menu. To access the menus 1. Press once to access MENUS . 2. Press or to navigate the listings. 3. Press to select the appropriate option. 4. Press to return to the previous level. 5. Press to exit the menus. MENUS RETRIEVE JOBINF...
Page 36 - Configure device menu
Paper handling menu See Paper handling menu for more information. PAPER HANDLING Tray 1 SIZETray 1 TYPETray 2 SIZETray 2 TYPETray 3 SIZETray 3 TYPETray 4 SIZETray 4 TYPE Configure device menu See Configure device menu and Changing printer control panel configuration settings for more information. CO...
Page 37 - Diagnostics menu
SYSTEM SETUP JOB STORAGE LIMIT (for printers with a hard disk) JOB HELD TIMEOUT (for printers with a hard disk) COLOR/MONO MIXTRAY BEHAVIORPOWERSAVE TIMEPERSONALITYCLEARABLE WARNINGSSAUTO CONTINUESUPPLIES LOWJAM RECOVERYLANGUAGE I/O I/O TIMEOUTPARALLEL INPUTEIO X (Where X =1, 2, or 3.) RESETS RESTOR...
Page 41 - Printing menu
Configure device menu The configure device menu allows you to change or reset the default print settings, adjust theprint quality, and change the system configuration and I/O options. Printing menu These settings affect only jobs without identified properties. Most jobs identify all of theproperties...
Page 42 - Print quality menu
Menu item Values Description PRINT PS ERRORS OFFON Allows you to select to print PSerror pages. PCL FORM LENGTHORIENTATIONFONT SOURCEFONT NUMBERFONT PITCHFONT POINTSIZESYMBOL SETAPPEND CR TO LF Allows you to configure settingsfor the printer control language. Print quality menu This menu allows you ...
Page 43 - System setup menu
System setup menu The system setup menu allows you to make changes to general printer configuration defaultsettings such as PowerSave Time, printer personality (language), and jam recovery. See Changing printer control panel configuration settings for more information. Menu item Values Description J...
Page 45 - Resets menu
Resets menu The resets menu allows you to reset factory settings, disable and enable PowerSave, andupdate the printer after new supplies are installed. Menu item Values Description RESTORE FACTORYSETTINGS None Allows you to clear the pagebuffer, remove all perishablepersonality data, reset theprinti...
Page 47 - Changing printer control panel configuration settings; Job storage limit; To set the job storage limit; Job held timeout; To set the job held timeout
Changing printer control panel configuration settings By using the printer control panel, you can make changes to general printer configurationdefault settings such as tray size and type, PowerSave Time, printer personality (language),and jam recovery. The printer control panel can also be accessed ...
Page 48 - Tray behavior options: use requested tray and manually feed; To set use requested tray; To set manually feed prompt
5. Press to select SYSTEM SETUP . 6. Press to highlight JOB HELD TIMEOUT . 7. Press to select JOB HELD TIMEOUT . 8. Press or to select the appropriate time period. 9. Press to set the time period. 10. Press P AUSE /R ESUME . Tray behavior options: use requested tray and manually feed Tray behavior a...
Page 49 - PowerSave Time; To set PowerSave Time
10. Press or to select ALWAYS or UNLESS LOADED . 11. Press to set the behavior. 12. Press P AUSE /R ESUME . PowerSave Time The adjustable PowerSave Time feature reduces power consumption when the printer hasbeen inactive for an extended period. You can set the length of time before the printer goesi...
Page 50 - Personality; To set the personality; Clearable warnings; To set the clearable warnings
Personality This printer features automatic personality (printer language) switching. • AUTO configures the printer to automatically detect the type of print job and configure its personality to accommodate that job. • PCL configures the printer to use Printer Control Language. • PS configures the p...
Page 51 - Auto continue; To set the auto continue; Supplies low; To set supplies low reporting
Auto continue You can determine printer behavior when the system generates an Auto Continuable error. ON is the default setting. • ON displays an error message for ten seconds before automatically continuing to print. • OFF pauses printing any time the printer displays an error message and until you...
Page 52 - Jam recovery; To set jam recovery response; Language; To select language
Jam recovery This option allows you to configure the printer response to paper jams, including how ithandles the pages involved. AUTO is the default value. • AUTO —the printer automatically turns jam recovery on when sufficient memory is available. • ON —The printer reprints any page involved in a p...
Page 54 - Using the printer control panel in shared environments
Using the printer control panel in shared environments Because your printer is shared with other users, adhere to the following guidelines to ensuresuccessful printer operation: • Consult your system administrator before making changes to control panel settings.Changing control panel settings could ...
Page 56 - Configuring TCP/IP parameters; Configuring TCP/IP parameters using BOOTP or DHCP
Network configuration You might need to configure certain network parameters on the printer. You can configurethese parameters from the printer control panel, the embedded Web server, or for mostnetworks, from the HP Web Jetadmin software (or the HP LaserJet Utility for Macintosh). Note For more inf...
Page 57 - Setting an IP address; Setting the subnet mask
Manually configuring TCP/IP parameters from the printer control panel Use manual configuration to set an IP address, subnet mask, default gateway, syslog server,and idle timeout. Setting an IP address 1. Press to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press to select CONFIGURE...
Page 58 - Setting the default gateway
5. Press to select I/O . 6. Press to highlight EIO X (where X = 1, 2, or 3). 7. Press to select EIO X . 8. Press to highlight TCP/IP . 9. Press to select CONFIG METHOD . 10. Press to select CONFIG METHOD . 11. Press to highlight MANUAL . 12. Press to select MANUAL . 13. Press to highlight MANUAL SET...
Page 59 - Setting the syslog server
16. Press to select DEFAULT GATEWAY . Note The first of four sets of numbers are the default settings. Each set of numbers represents one byte of information and has a range from 0 to 255. 17. Press the or arrow to increase or decrease the number for the first byte of the default gateway. 18. Press ...
Page 60 - Setting the idle timeout; Setting the link speed
Setting the idle timeout 1. Press to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press to select CONFIGURE DEVICE . 4. Press to highlight I/O . 5. Press to select I/O . 6. Press to highlight EIO X (where X = 1, 2, or 3). 7. Press to select EIO X . 8. Press to highlight TCP/IP . 9. ...
Page 61 - To disable AppleTalk
Disabling network protocols (optional) By factory default, all supported network protocols are enabled. Disabling unused protocolshas the following benefits: • decreases printer-generated network traffic • prevents unauthorized users from printing to the printer • provides only pertinent information...
Page 63 - Parallel configuration
Parallel configuration The HP Color LaserJet 5500 printer supports network and parallel connections at the sametime. A parallel connection is made by connecting the printer to the computer using abidirectional parallel cable (IEEE-1284 compliant) with a c-connector plugged into the printer’sparallel...
Page 64 - HP Jetdirect print servers; Available enhanced I/O interfaces; NetWare networks
Enhanced I/O (EIO) configuration This printer comes equipped with three enhanced input/output (EIO) slots. The three EIOslots hold compatible external devices such as the HP Jetdirect print server network cards,HP EIO hard disk drive, or other devices. Plugging EIO network cards into the slots incre...
Page 67 - Printing tasks
Printing tasks This chapter describes how to perform basic printing tasks. The following topics are covered: • Controlling print jobs • Selecting print paper • Configuring input trays • Printing on special media • 2-sided (duplex) printing • Special printing situations • Job retention features • Pri...
Page 68 - Controlling print jobs; Source; Type and Size
Controlling print jobs In the Microsoft Windows operating system, three settings affect how the printer driver triesto pull paper when you send a print job. The Source , Type , and Size settings appear in the Page Setup , Print , or Print Properties dialog boxes in most software programs. If you do ...
Page 70 - Selecting print paper; Paper to avoid
Selecting print paper You can use many types of paper and other print media with this printer. This section providesguidelines and specifications for selecting and using different print media. Before purchasing any paper or specialized forms in quantity, verify that your paper supplierobtains and un...
Page 72 - Configuring Tray 1 size; Configuring Tray 1 type
Configuring input trays The HP Color LaserJet 5500 series printer allows you to configure input trays by type and size.You can to load different paper in the printer input trays and then request paper by type or size. Note If you have used previous HP Color LaserJet printers, you might be accustomed...
Page 73 - Tray 2, Tray 3, or Tray 4 detectable standard paper size
Tray 2, Tray 3, or Tray 4 detectable standard paper size The printer can automatically detect most standard sizes in Trays 2, 3, and 4, including Letter,A3, A4, A5, JIS B4, JIS B5, Legal, Executive, and 11 by 17 inches. Be sure the Tray 2, Tray 3,or Tray 4 switch is in the Standard size position. No...
Page 74 - Unit of measure
There are three steps to set up custom paper. When all three steps are completed, thedisplay will return to the PAPER HANDLING menu. Once a Custom size is set for a tray, it will be retained until the switch in the tray is moved back to Standard or you can change it in the control panel. 1. Unit of ...
Page 75 - Tray 2, Tray 3, or Tray 4 nondetectable standard sizes; Loading paper into Tray 1
Tray 2, Tray 3, or Tray 4 nondetectable standard sizes Trays 2, 3, and 4 can also use several standard sizes that are not automatically detected bythe printer. These sizes are 11 by 17 inches, ISO B5, JIS Executive, JIS DPostcard, 8K, and16K. Envelope sizes are not supported in Trays 2, 3, or 4. To ...
Page 76 - Printing envelopes from Tray 1
3. Load paper in the tray with the side to be printed on facing down, and the top of the paper on the left. 4. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper. Note Make sure the paper does not exceed the maximum stack height indicator mark in the tray. Pr...
Page 77 - To load envelopes into Tray 1; Printing envelopes
To load envelopes into Tray 1 1. Open Tray 1. 2. Load up to 20 envelopes in the center of Tray 1 with the side to be printed on facing down, top on the left, and the short edge toward the printer. Slide the envelopes into theprinter as far as they will go without forcing them. 3. Adjust the guides t...
Page 83 - Printing on special media; Transparencies; Glossy paper; Colored paper
Printing on special media Use these guidelines when printing on special types of media. Transparencies When printing on transparencies, use the following guidelines: • Handle transparencies using the edges. Oils from your fingers deposited on thetransparency can cause print quality problems. • Use o...
Page 84 - Labels; Heavy paper
Adhering to the following guidelines will help ensure proper printing on envelopes andhelp prevent printer jams: • Do not load more than 20 envelopes into Tray 1. • The weight rating of envelopes should not exceed 105 g/m 2 (28 lb bond). • Envelopes should be flat. • Do not use envelopes with window...
Page 85 - HP LaserJet Tough paper; Preprinted forms and letterhead
HP LaserJet Tough paper When printing on HP LaserJet Tough paper, use the following guidelines: • Handle HP LaserJet Tough paper using the edges. Oils from your fingers deposited onHP LaserJet Tough paper can cause print quality problems. • Use only Hewlett-Packard LaserJet Tough paper with this pri...
Page 86 - Control panel settings for automatic 2-sided printing
2-sided (duplex) printing Some printer models are capable of automatic 2-sided (duplex) printing, or printing on bothsides of a page. To find out which models support 2-sided printing, see Printer configurations . Note You must specify automatic 2-sided printing options in your software application ...
Page 87 - Options for binding 2-sided printing jobs; Manual 2-sided printing
Note To select 2-sided printing from the printer driver, the driver must first be properly configured. (For instructions, see the online Help for the printer driver.) Options for binding 2-sided printing jobs Before printing a 2-sided document, in the printer driver choose the edge on which you will...
Page 88 - Special printing situations; Printing a different first page; Stopping a print request; To stop the current print job from the printer control panel
Special printing situations Use these guidelines when printing on special types of paper. Printing a different first page Use the following procedure to print the first page of a document on a different paper typethan the rest of the document, for example, to print the first page of a document on le...
Page 89 - To stop the current print job from your software application; Job retention features; Storing a print job; Printing stored jobs
To stop the current print job from your software application If several requests have been sent to the printer through your software, they may be waitingin a print queue (in Windows Print Manager, for example). See your software documentationfor specific instructions on canceling a print request fro...
Page 90 - Deleting stored jobs; Private jobs; Printing a private job
8. PRINT is highlighted. 9. Press to select PRINT . 10. Press and to select the number of copies. 11. Press to print the job. Deleting stored jobs When you send a stored job, the printer overwrites any previous jobs with the same userand job name. If there is not a job already stored under the same ...
Page 91 - Deleting a private job
9. Press to select PRINT . 10. Press or to select the first digit of the PIN. 11. Press to select the digit. The number changes to an asterisk. 12. Repeat steps 10 and 11 for the remaining three digits of the PIN. 13. Press when finished entering PIN. 14. Press and to select the number of copies nee...
Page 92 - Printing with the optional HP Fast InfraRed Receiver; Setting up to print with Macintosh computers; Printing a job
Printing with the optional HP Fast InfraRed Receiver The optional HP Fast InfraRed Receiver (FIR) enables wireless printing from anyIRDA-compliant portable device (such as a laptop computer) to the printer. The printing connection is maintained by positioning the sending infrared port within operati...
Page 93 - Interrupting and resuming printing
The FIR window must be at an angle of within +/- 15 degrees relative to the printer toensure an effective connection for printing. 2. Print the job. The status indicator on the optional HP Fast InfraRed Receiver lights up, and, after a short delay, the printer control panel displays PROCESSING JOB ....
Page 94 - Managing memory
Managing memory This printer supports up to 416 MB of memory. You can add additional memory by installingDual Inline Memory Modules (DIMMs). To allow for memory expansion, the printer has threeDIMM slots, which accept 64, 128, or 256 MB of RAM each. For information about installingmemory, see Workin...
Page 95 - Managing the printer
Managing the printer This chapter describes how to manage the printer. The following topics are covered: • Printer information pages • Using the embedded Web server • Using Printer Status and Alerts EN_WW 85
Page 96 - Menu map; Configuration page
Printer information pages From the printer control panel, you can print pages that give details about the printer andits current configuration. The procedures for printing the following information pages aredescribed here: • menu map • configuration page • supplies status page • usage page • demo pa...
Page 97 - Supplies status page; To print the supplies status page:; Usage page
Note If the printer is configured with EIO cards (for example, an HP Jetdirect print server) or an optional hard disk drive, an additional configuration page will print that provides information about those devices. Supplies status page The supplies status page illustrates the remaining life for the...
Page 99 - Print quality troubleshooting pages
Print quality troubleshooting pages The print quality troubleshooting pages provide information on aspects of the printer thataffect print quality. 1. Press to enter the MENUS . 2. Press to highlight DIAGNOSTICS . 3. Press to select DIAGNOSTICS . 4. Press to highlight PQ TROUBLESHOOTING . 5. Press t...
Page 103 - To choose which status messages appear
Using Printer Status and Alerts Printer Status and Alerts is supported only for Windows 95 and later versions. The Printer Status and Alerts software is available to users of both networked and directlyconnected printers. To use Printer Status and Alerts software, you must choose the custominstallat...
Page 104 - To view status messages and information
To view status messages and information On the left side of the window, select the printer for which you want to see information.Information provided includes status messages, supplies status, and printer capabilities. Youcan also click the Job History (clock) icon at the top of the window to view a...
Page 105 - Color
Color This chapter describes how the HP Color LaserJet 5500 series printer provides great colorprinting. This chapter also describes ways to produce the best possible color prints. Thefollowing topics are covered: • Using color • Managing color • Matching colors EN_WW 95
Page 106 - Paper selection; Color options; sRGB
Using color The HP Color LaserJet 5500 series printer offers great color printing as soon as you set upthe printer. It provides a combination of automatic color features to generate excellentcolor results for the general office user, plus sophisticated tools for the professional who isexperienced wi...
Page 108 - Managing color; Print in Grayscale; Manual color options
Managing color Setting color options to Automatic will typically produce the best possible print quality forcolor documents. However, there may be cases when you want to print a color document ingrayscale (black and white) or wish to change one of the printer’s color options. • Using Windows, print ...
Page 111 - Maintenance
Maintenance This chapter describes ways to maintain your printer. The following topics are covered: • Managing the print cartridge • Changing print cartridges • Replacing supplies • Configuring e-mail alerts • Periodic cleaning EN_WW 101
Page 112 - HP print cartridges; Print cartridge authentication; HP fraud hotline
Managing the print cartridge Using, storing, and monitoring print cartridges can help ensure quality printer output. HP print cartridges When you use a genuine new HP print cartridge (part number C9730A, C9731A, C9732A,C9733A), you can obtain the following supplies information: • percentage of suppl...
Page 113 - Using the printer control panel
Print cartridge life expectancy The life of the print cartridge depends on usage patterns and the amount of toner that printjobs require. For example, when printing text at 5 percent coverage, an HP print cartridgelasts an average of 12,000 pages. (A typical business letter is about 5 percent covera...
Page 114 - Using printer Status and Alerts (for directly connected printers); Using HP Web Jetadmin; Changing print cartridges
Using printer Status and Alerts (for directly connected printers) Three things are required to use this feature: • The Printer Status and Alerts software must be installed on your computer (use the custom installation option to install this software). • The printer must be directly connected to your...
Page 115 - To change the print cartridge
To change the print cartridge 1. Lift the top cover of the printer. 2. Grasp the front cover and pull down, and then grasp the green handles on the transfer unit and pull down. CAUTION Do not place any item on the transfer unit while it is open. If the transfer unit is damaged, severe print quality ...
Page 118 - Replacing supplies; Locating supplies; Supply replacement guidelines
Replacing supplies Carefully follow the guidelines in this section when replacing printer supplies. Locating supplies Supplies are identified by labeling and blue plastic handles. The following figure illustrates the location of each supply item. Supply item locations 1 fuser 2 print cartridges 3 tr...
Page 119 - Making room around the printer for replacing supplies; Approximate replacement intervals for supplies
Making room around the printer for replacing supplies The following illustration shows the clearance necessary in front of, above, and to the side ofthe printer for replacing supplies. Supplies replacement clearance diagram 1 628 mm (25 inches) 2 1550 mm (61 inches) 3 940 mm (37 inches) Approximate ...
Page 120 - Configuring e-mail alerts
Configuring e-mail alerts You can use HP Web Jetadmin or the embedded Web server to configure the system toalert you of problems with the printer. The alerts take the form of e-mail messages to thee-mail account(s) that you specify. You can configure the following: • the printer(s) you want to monit...
Page 121 - Periodic cleaning; When to clean the OHT sensor; To clean the OHT sensor
Periodic cleaning To ensure the printer continues to function properly throughout its life, periodic cleaningis necessary. One area of the printer that must be cleaned periodically is the overhead transparency (OHT)and 2-sided printing (duplex) sensor. The OHT sensor detects and ensures that the pri...
Page 123 - Problemsolving
Problemsolving This chapter describes what to do if problems arise with your printer. The following topicsare covered: • Basic troubleshooting checklist • Control panel message types • Control panel messages • Paper jams • Common causes of paper jams • Clearing paper jams • Paper handling problems •...
Page 124 - Basic troubleshooting checklist; Factors affecting printer performance
Basic troubleshooting checklist The time required to download a print job from the computer and to process the job dependson the following variables: If you are experiencing problems with the printer, this checklist may help identify the cause ofthe problem. • Is the printer connected to power? • Is...
Page 125 - Control panel message types; Status messages; Critical error messages
Control panel message types The control panel displays four types of messages that may indicate the status of or problemswith the printer. Status messages Status messages reflect the current state of the printer. They inform you of normal printeroperation and require no interaction to clear them. Th...
Page 147 - Paper jam recovery; To disable paper jam recovery
Paper jams Use this illustration to troubleshoot paper jams in the printer. For instructions on clearingpaper jams, see Clearing paper jams . Paper jam locations (shown without optional Tray 3 or optional Tray 4) 1 top cover area 2 duplex path 3 paper path 4 input path 5 trays Paper jam recovery Thi...
Page 151 - Jam in Tray 1 or Tray 2
Clearing paper jams Each section below corresponds with a jam message that might appear on the controlpanel. Use these procedures to clear the jam. Jam in Tray 1 or Tray 2 1. Using the side handles, open the top cover. 2. Grasp the the front cover and pull down. 3. Grasp the green handles on the tra...
Page 154 - Jam in Tray 3 or Tray 4
11. Close the top cover. Jam in Tray 3 or Tray 4 1. Using the side handles, open the top cover. 2. Grasp the the front cover and pull down. 144 Chapter 8 Problemsolving EN_WW
Page 160 - Jams in the top cover
Jams in the top cover Jams in the top cover occur in the areas indicated below. Use the procedures in this sectionto clear jams in these areas. Jammed paper Crumpled paper in the fuser Paper wrapped around the fuser 150 Chapter 8 Problemsolving EN_WW
Page 161 - Jam in the top cover
Jam in the top cover CAUTION Do not use a sharp object to remove a jam in the fuser. If the fuser is damaged, print quality problems may result. 1. Using the side handles, open the top cover. 2. Firmly pull forward on the two green levers to disengage the fuser rollers. WARNING! Do not touch the fus...
Page 164 - Jam in paper input path or paper path
10. Close the top cover. Jam in paper input path or paper path 1. Using the side handles, open the top cover. 2. Grasp the the front cover and pull down. 154 Chapter 8 Problemsolving EN_WW
Page 167 - Jam in duplex path
10. Close the top cover. Jam in duplex path 1. Using the side handles, open the top cover. 2. Grasp the paper by both corners and pull down. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. EN_WW Clearing paper jams 157
Page 184 - Guidelines for printing with different fonts
Issue Cause Solution A memory error messageappears on the printer controlpanel. 1. Free up printer memoryby deleting unneededdownloaded fonts, stylesheets, and macros fromprinter memory.or 2. Add more memory to theprinter. Partial printout The file you are printing containserrors. Check the software...
Page 186 - Print quality troubleshooting; Print quality problems associated with paper
Print quality troubleshooting If you are experiencing problems with print quality, the following lists may help identifythe cause of the problem. Print quality problems associated with paper Some print quality problems arise from use of inappropriate paper. • Use paper that meets HP paper specificat...
Page 187 - Print quality problems associated with maintenance
• Small, random dark areas on the trailing edge of solid fill pages may be caused bytransparencies sticking together in the output bin. Try printing the job in smaller batches. • The selected colors are undesirable when printed. Select different colors in the softwareapplication or printer driver. •...
Page 189 - Printer memory; Printing a configuration page
Working with memory and print server cards Printer memory The printer has five dual in-line memory module (DIMM) slots. Note For maximum flexibility in DIMM support, the formatter is designed with four 168-pin DIMM slots and a fifth 100-pin DIMM slot. Due to technical limitations, only four DIMMs ca...
Page 190 - Installing memory and font DIMMs; To install memory and font DIMMs
Installing memory and font DIMMs You can install more memory for the printer, and you can also install a font DIMM to allow theprinter to print characters for languages such as Chinese or the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistat...
Page 193 - Enabling memory
9. Firmly press the DIMM straight into the slot. Close the locks on each side of the DIMM until they snap into place. 10. Align the formatter board in the tracks at the top and bottom of the slot, and slide the board back into the printer. Replace and tighten the eight screws removed in step 4. 11. ...
Page 194 - To enable memory for Windows; Enabling the language font DIMM; Checking DIMM installation; To check DIMM installation
To enable memory for Windows 1. On the Start menu, point to Settings , and click Printers or Printers and Faxes . 2. Select this printer and select Properties . 3. On the Configure tab, click More . 4. In the Total Memory field, type or select the total amount of memory that is now installed. 5. Cli...
Page 195 - To install an HP Jetdirect print server card
Installing an HP Jetdirect print server card You can install an HP Jetdirect print server card in the base model printer, which comeswith an open EIO slot. To install an HP Jetdirect print server card 1. Turn the printer off. 2. Disconnect all power and interface cables. Je tLink FIH FIR E10 3 E10 2...
Page 199 - Spare parts and supplies availability
Supplies and accessories To order supplies in the US, contact http://www.hp.com/go/ljsupplies . To order supplies worldwide, see http://www.hp.com/ghp/buyonline.html . To order accessories, see http://www.hp.com/go/accessories . Spare parts and supplies availability Spare parts and supplies for this...
Page 203 - Service and Support; Hewlett-Packard limited warranty statement
Service and Support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet 5500, 5500n, 5500dn, 5500dtn,and 5500hdn printer One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in...
Page 206 - Transfer unit and fuser warranty
Transfer unit and fuser warranty This HP product is warranted to be free from defects in materials and workmanship for oneyear or until the printer control panel indicates a low-life message, whichever occurs first. This warranty does not cover products that have been modified, refurbished, remanufa...
Page 207 - On-site service agreements; Priority on-site service; Extended warranty
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs.Maintenance agreements are not part of the standard warranty. Support services may vary byarea. Check with your local HP dealer to determine the services available to you. On-site service...
Page 209 - Printer specifications
Printer specifications Physical dimensions Product Height Depth Width Weight HP LaserJet 5500 640 mm(25.2 in) 704 mm(27.7 in) 577 mm(22.7 in) 60 kg(132 lbs) HP LaserJet 5500with optionalTray 3 and stand 986 mm(38.8 in) 704 mm(27.7 in) 630 mm(24.8 in) 113 kg(250 lbs) HP LaserJet 5500with optionalTray...
Page 211 - Regulatory information; FCC regulations
Regulatory information FCC regulations This equipment has been tested and found to comply with the limits for a Class B digitaldevice, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonableprotection against harmful interference in a residential installation. This equi...
Page 212 - Environmental product stewardship program
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentallysound manner. This product has been designed with several attributes to minimize impactson the environment. Ozone production This product gener...
Page 213 - Recycled paper; Material restrictions
HP Printing Supplies Returns and Recycling ProgramInformation Since 1990, the HP Printing Supplies Returns and Recycling Program has collected morethan 47 million used LaserJet printer cartridges that otherwise might have been discardedin the world’s landfills. The HP LaserJet printer cartridges and...
Page 214 - Declaration of Conformity
Declaration of Conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden BoulevardBoise, Idaho 83714-1021, USA declares that the product Product Name: HP Color LaserJet 5500 seriesIncluding: 500-...
Page 215 - Laser safety; Canadian DOC regulations; Laser Statement for Finland
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and DrugAdministration has implemented regulations for laser products manufactured since August1, 1976. Compliance is mandatory for products marketed in the United States. The printeris certified as...
Page 217 - Glossary
Glossary bidirectional communication Two-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that allows acomputer to find its own IP address. chooser A Macintosh accessory that allows you to select a device. control pa...
Page 219 - Index
Index SYMBOLS/NUMERICS 2-sided printing 76 binding options 77control panel settings 76 A accessories ordering 189 alerts Printer Statusand Alerts 93 auto continue 41 C clearable warnings setting display time 40 color adjusting 98halftone options 98HP ImageREt 2400 96managing 98matching 100print in g...