Page 2 - Introducing the documentation; Assembly and Set-up Poster
Introducing the documentation You have the following resources to help you in using your printer. • The Assembly and Set-up Poster comes with your printer and shows step-by-step information on how to prepare your printer for use. • This User’s Reference Guide explains the details of using your print...
Page 3 - Introducing your printer
Introducing your printer • Your printer’s main features A general overview of the major features of your printer. • HP ink supplies A description of the HP ink supplies required for your printer. • Print resolution Specifications of the print resolution for your printer. • Paper A description of the...
Page 4 - Your printer’s main features; Ultimate photo print quality and excellent line quality:; The printer delivers excellent line quality with a true; Color accuracy, consistency and management:; The HP Designjet 510ps printer includes Adobe®; More...
Your printer’s main features The HP Designjet 510 printer is designed for individuals or small work-groups in architecture, engineering and construction (AEC), and mechanical CAD design.The HP Designjet 510ps printer is designed for individuals or small work-groups in advertising agencies, in-house ...
Page 5 - CMP
• Unattendedness: The printer includes a modular ink delivery system, with up to 69-cc cartridge capacity, and long-life printheads which last, on average, through ten black ink cartridges and six color ink cartridges, depending on use. This modular system allows you to replace individual ink suppli...
Page 6 - HP ink supplies; Black ink cartridges are HP No 82 supplies.
HP ink supplies HP ink supplies for your printer contain two components: printheads and ink cartridges. The printer uses the following HP ink supplies:• Black ink cartridges are HP No 82 supplies. • Cyan, magenta and yellow cartridges are HP No 82 supplies. They are available in 28 and 69 ml sizes. ...
Page 7 - Print resolution; Use; Fast; to get draft copies of your prints at maximum throughput.; Normal; is optimized so that you get the best; Best; if you want to get the best quality for images and renderings.; a. Glossy photo paper only
Print resolution Your printer provides two different print modes that change the print resolutions of each of the print quality modes. These different print modes are optimized for: Line Drawings/Text or Images. You can then choose between three levels of print quality for each of the print modes: B...
Page 8 - Paper; For a list of the supported paper types, see
Paper You can print on roll or sheet paper up to 42 in (1066.8 mm) wide with the A0+/E+ size printer and up to 24 in (609.6 mm) with the D/A1 size printer. For a list of the supported paper types, see Physical characteristics of paper types .
Page 9 - User interface; See
User interface The printer’s front panel includes an easy-to-use interface with a display, giving you access to a comprehensive set of printer functions. See Navigating the menu system for a short tutorial to teach you how to navigate through the menus and for a description of internal prints.
Page 10 - Memory; for large-file processing and improved printing.
Memory The printer comes with 160 MB of internal Random Access Memory (RAM). Additional memory can be added to the HP-GL/2 Accessory card that came with the printer. You can add 256 MB (part number CH654A) of memory for large-file processing and improved printing.
Page 11 - Drivers; application; Many software applications include their own drivers.; Windows drivers
Drivers Always use the right driver (configured correctly) for the combination of your application software and your printer to ensure that your printer prints exactly what you were expecting in terms of: size, position, orientation, color and quality. NOTE: Many software applications include their ...
Page 12 - Front view of printer; Printhead
Front view of printer Power switch/indicator Printhead Ink cartridge Front panel
Page 13 - Printer connections; USB; Connection
Printer connections Your printer can be connected directly to your computer via the traditional parallel interface or through the Universal Serial Bus ( USB ) port. For Local Area Network ( LAN ) connection your printer can be fitted with an optional HP Jetdirect Print Server Fast Ethernet 10/100 ba...
Page 14 - Paper and ink; This chapter contains the following topics:
Paper and ink Your printer can use a variety of papers. The recommended papers are designed for use with your printer and your printer’s ink system to give you the best results. This chapter contains the following topics: • Paper choice explains how to choose the correct paper type. Choosing the cor...
Page 15 - Paper choice; Choosing paper
Paper choice • Choosing paper Your printer supports several types of paper. Choosing the best paper type for your needs is an essential step in ensuring good print quality. These topics help you to select the best paper for your particular printing task. • Paper types Detailed information concerning...
Page 16 - Paper types; Make sure the appropriate print
Choosing paper For best printing results, use only genuine Hewlett-Packard papers, whose reliability and performance have been developed and thoroughly tested. All Hewlett-Packard printing components (printer, ink system and paper) have been designed to work together to give trouble-free performance...
Page 17 - Physical characteristics of paper types
Paper types The following topics address the various types of paper available, their particular use and how to obtain information about them. • Physical characteristics of paper types Details the physical characteristics of each of the supported paper types. • Combinations of paper type and print qu...
Page 18 - Physical paper characteristics; HP Bond and Coated Paper
Physical characteristics of paper types The following table lists the physical characteristics and selection numbers of supported HP Premium Printing Material. Always print on the image side with the special coating; the image side faces outwards on roll products from Hewlett-Packard. There are freq...
Page 22 - Additional information about paper types
Additional information about paper types The following HP Premium Printing Material can be used to perform the printhead alignment, see Printhead alignment . • HP Bright White Inkjet Paper (Bond) • HP Coated Paper • HP Heavyweight Coated Paper • HP High-Gloss Photo Paper • HP Satin Poster Paper You ...
Page 24 - CAD drawings—mono; Supported paper types—mono
CAD drawings—mono The following table lists the recommended print quality settings for specific usage with typical paper. Supported paper types—mono Usage Typical paper selection Recommended print quality setting Drafts Plain PaperBright Inkjet PaperNatural Tracing PaperTranslucent Bond Fast or norm...
Page 25 - CAD drawings and GIS; Supported paper types—color
CAD drawings and GIS — color (lines and low density) The following table lists the recommended print quality settings for specific usage with typical paper. Supported paper types—color Usage Typical paper selection Recommended print quality setting Drafts Plain PaperBright Inkjet PaperNatural Tracin...
Page 26 - CAD rendering, GIS and images; Supported paper types—color and CAD
CAD rendering, GIS and images — color and CAD (high ink density) The following table lists the recommended print quality settings for specific usage with typical paper. Supported paper types—color and CAD Usage Typical paper selection Recommended print quality setting Matte Paper Heavy Coated Paper ...
Page 27 - Handling your paper
Handling your paper Take the following precautions when handling paper:• Handle film and glossy paper by the edges or wear cotton gloves. Skin oils can interact with the ink and cause it to smear. • Although the ink systems supplied with this printer have good light fastness, colors will eventually ...
Page 28 - menu on the front panel.; Roll or Sheet
Obtaining roll or sheet paper information If roll or sheet paper is loaded, the type of paper is displayed when you select the Paper menu on the front panel. If there is no paper loaded, the front-panel display shows the following message and you will need to load roll or sheet paper. Bright White I...
Page 29 - Print times for a selected print quality
Print times for a selected print quality The following table lists some typical printing times for D/A1 size paper. Typical printing times Print quality Time (in seconds) Mono lines on Bond Color lines on Coated Paper Images on Coated Paper Images on Glossy Paper Fast 69 96 234 480 Normal 216 216 55...
Page 30 - Printable area; ANSI paper
Printable area The following topics detail the printable areas for each of the different paper size systems: • ANSI paper The American National Standards Institute imperial paper sizing system. • Architectural paper The Architectural paper sizing system. • ISO paper The International Standards Organ...
Page 31 - The following table lists the printable area for the
ANSI paper The following table lists the printable area for the ANSI paper size system. The left and right margins are 0.2 in (5 mm) and the leading and trailing edge margins are 0.7 in (17 mm). Where : Printable areas for ANSI paper Paper size Orientation of paper in printer Printable area (width ×...
Page 32 - Architectural paper
Architectural paper The following table lists the printable area for the Architectural paper size system. The left and right margins are 0.2 in (5 mm) and the leading and trailing edge margins are 0.7 in (17 mm). Where: . Printable areas for Architectural paper Paper size Orientation of paper in pri...
Page 33 - ISO paper
ISO paper The following table lists the printable area for the ISO paper size system. The left and right margins are 0.2 in (5 mm) and the leading and trailing edge margins are 0.7 in (17 mm). Where: Printable areas for ISO paper Paper size Orientation of paper in printer Printable area (width × hei...
Page 34 - Roll paper; Installing a new roll on the printer
Roll paper The following procedures are described in detail, with animations where appropriate: • Installing a new roll on the printer • Loading roll paper • Unloading roll paper • Removing roll paper from the spindle • Cutter replacement
Page 35 - The
Installing a new roll on the printer The graphical sequence shows how to install a new roll of paper on the printer. CAUTION: Make sure the printer wheels are locked (the brake lever on each wheel is pressed Down) to prevent the printer from moving. If you are a regular user of different types of ro...
Page 36 - Loading roll paper; You must have; Load Roll; Enter; Select Roll Type; Enter
Loading roll paper The graphical sequence shows how to load a new roll of paper on the printer. NOTE: You must have installed a new roll of paper on the printer before you can load it. The front-panel menu items are: Select (using the keys) Then press: 1. Paper Enter 2. Load Roll Enter 3. Select Rol...
Page 37 - Unloading roll paper
Unloading roll paper The graphical sequence shows how to unload a roll of paper from the printer.
Page 38 - Removing roll paper from the printer
Removing roll paper from the printer The graphical sequence shows how to remove a roll of paper from the printer. NOTE: You must have unloaded the roll of paper from the printer before you can remove it.
Page 39 - Removing roll paper from the spindle
Removing roll paper from the spindle The graphical sequence shows how to remove a roll of paper from the roll spindle . NOTE: You must have removed the roll of paper from the printer before you can remove it from the spindle.
Page 40 - Cutter replacement; graphical sequence; Prerequisites; HP Customer Care; Important information; platen
Cutter replacement The graphical sequence shows the complete procedure for the replacement of the paper cutter in your printer. Prerequisites Before attempting to replace the cutter you must contact your local HP Customer Care center to: • Order the replacement cutter. • Receive instructions on how ...
Page 41 - Sheet paper; Loading sheet paper
Sheet paper • Which side up? Explains how to identify which side of the sheet should be printed on. • Which edge first? Explains which edge of the sheet should be loaded first (short edge or long edge). • Loading sheet paper Details the sheet loading procedure. • Unloading sheet paper Details the sh...
Page 42 - Load with the coated side up.
Which side up? The printer prints on the side of the paper that faces up. It may be important to load the sheet with the correct side facing up. See the table below. Print side for paper types Paper type Matte or glossy HP Bright White Inkjet Paper (Bond) Both sides are the same. If sheet is curled,...
Page 44 - Important; unload; Load sheet; Select Sheet Type
Loading sheet paper The graphical sequence shows how to load a new sheet of paper on the printer. Important • If you have a roll of paper loaded on the printer you must first unload it from the printer. • Make sure the correct side of the sheet is facing up when you load it. The front panel menu sel...
Page 45 - Unloading sheet paper; To give the ink
Unloading sheet paper The graphical sequence shows how to unload a sheet of paper from the printer. Important • To give the ink time to dry the printer holds the paper for some time.
Page 46 - Ink system; These topics cover the various elements of the ink system.
Ink system These topics cover the various elements of the ink system. • What are HP ink supplies? Details the elements of the HP ink supplies. • Component identification Shows you where to find the various elements of the ink system. • Ink supply guidelines Explains how to obtain the best results fr...
Page 47 - What are HP ink supplies?; printhead; Ink cartridges; Ink cartridge information; Printheads; Stepped lines
What are HP ink supplies? For each of the four ink colors used in the printer, there are two separate components, the printhead and the ink cartridge . These components are called the HP ink supplies and are coded with a Hewlett-Packard selection number to help you reorder the correct replacement. Y...
Page 48 - Component identification; Ordering accessories
Component identification The following illustration will help you identify the components of the HP ink supplies. The Hewlett-Packard selection number on the ink cartridges and printheads makes it easy for you to find the correct HP ink supplies for your printer. Determine the color of the printhead...
Page 49 - Ink supply guidelines; Install ink cartridges and printheads in their color-coded slots.
Ink supply guidelines For optimum results from your printer and the ink system, always follow these guidelines when handling HP ink supplies:• Always install the ink cartridges and printheads before the expiry date, which is on the packaging. • Install ink cartridges and printheads in their color-co...
Page 50 - Precautions; Do not touch, wipe or attempt to clean the printhead; Do not put the printhead down on the nozzles.
Precautions Handle HP ink supplies with care. In particular, the printhead, which is a high-precision device, must be handled carefully. CAUTION: Do not touch, wipe or attempt to clean the printhead nozzles . This can damage the printhead. • Do not put the printhead down on the nozzles. • Do not be ...
Page 51 - Color calibration
Color calibration You can calibrate the ink system for the specific paper loaded in your printer. Doing this ensures the printed output matches the colors of the original image as closely as possible. The printer stores the calibration data for each type of paper you have calibrated it for since it ...
Page 52 - Drying time; Drying time settings
Drying time The following topics detail the drying time function and how to use it to ensure you obtain the highest quality print under all conditions. • Drying time settings Describes how to set the required drying times from the front panel. • Typical drying times Lists typical drying times for He...
Page 53 - Navigation example; Manual
Drying time settings With some paper types and environmental conditions the ink needs time to dry before the paper is unloaded. The printer has three settings which you can choose through the front panel. See Navigation example for more help. Manual : The printer holds in place paper which has a spe...
Page 54 - Typical drying times
Typical drying times The following table shows the typical drying times for Hewlett-Packard tested paper at approximately 25°C with 50% relative humidity. Drying times by paper type Hewlett-Packard tested paper type Drying time (seconds) Fast Normal Best HP Bright White Inkjet Paper (Bond) 0 25 HP V...
Page 55 - Drying procedure; The drying procedure operates as follows:
Drying procedure The drying procedure operates as follows: 1. The printed image emerges from beneath the printer window and a vacuum holds it on the platen of the printer. 2. The front panel displays: 3. You can press the Cancel or the Form Feed & Cut key to cancel the drying time and release th...
Page 56 - Ink cartridge errors
Ink cartridges • Ink cartridge errors Details the error messages that could be displayed on the front panel for the ink cartridges. • Ink cartridge levels Details the information about levels that can be displayed on the front panel for the ink cartridges. • Ink cartridge information Shows you how t...
Page 57 - The printer will also display the
Ink cartridge errors The front panel can display the following error messages for the ink cartridges: The printer will also display the Ink cartridge levels . Cartridge missing Faulty cartridge Cartridge nearly reached end of life Cartridge empty
Page 58 - Ink cartridge levels
Ink cartridge levels The front panel will tell you when your ink supply is low, very low or empty. This means that you know the current status of your HP ink supplies at all times. NOTE: Depending on type of print jobs, a cartridge with a low ink warning may in fact last quite a long time (for examp...
Page 59 - Expiration date; Information; Ink Cartridges
Ink cartridge information Use the following procedure to display the ink cartridge information screen on the front panel. The front-panel menu items are: The front panel displays the following information for the selected ink cartridge:• Color: Cyan, Magenta, Yellow or Black • Model: Hewlett-Packard...
Page 60 - Ink cartridge replacement; Remove an ink cartridge only if you are replacing it.
Ink cartridge replacement The graphical sequence shows how to replace an ink cartridge. WARNING: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. CAUTION: Remove an ink cartridge only if you are replacing it. CAUTION: Do not replace cartri...
Page 61 - Printhead errors
Printheads • Printhead errors Details the different error messages that could be displayed on the front panel for the printheads. • Printhead information Shows you how to display the current status of the printheads on the front panel display. • Printhead replacement Details the printhead replacemen...
Page 62 - Unknown printhead error
Printhead errors The front panel can display the following error messages for the printheads: NOTE: An unknown error is displayed when one of the printheads is causing a problem but the system cannot detect which one it is. Refer to Unknown printhead error to solve this problem. Printhead missing Fa...
Page 63 - Printhead information; The front panel menu selections are:
Printhead information Use the following procedure to display the printheads information screen on the front panel. The front panel menu selections are: The front panel displays the following information for the selected printhead:• Color: Cyan, Magenta, Yellow or Black • Model: Hewlett-Packard No 11...
Page 64 - Printhead replacement; Replace Printheads
Printhead replacement The graphical sequence shows how to replace a printhead in the printer. The front-panel menu selections are: Once you have replaced the printhead, if you have paper loaded, the printer prompts you to start the Printhead alignment procedure. If no paper is loaded the printer pro...
Page 65 - Printhead alignment; Align Printheads
Printhead alignment You should have one of the following types of paper loaded before attempting to align the printheads: HP Bright White Inkjet Paper (Bond), HP Coated Paper, HP Heavyweight Coated Paper, HP High-Gloss Photo Paper, HP Satin Poster Paper or Plain Paper. If you try to do this with any...
Page 66 - Solutions
Solutions These topics guide you through the different procedures required to troubleshoot and find the solutions to various problems you could encounter while using your printer. This chapter contains the following topics: • Solving problems helps you to quickly troubleshoot your specific problem; ...
Page 67 - Solving problems; To find the meaning of front-panel messages, see
Solving problems • To find the meaning of front-panel messages, see Message descriptions . • If you know the problem is related to a certain task, first check the relevant section in this manual, for step-by-step procedures. Use this manual’s index or table of contents to find the section. For examp...
Page 68 - Finding the source of your problem; Message descriptions
Finding the source of your problem 1. Look at the front-panel display for messages. See Message descriptions for a full explanation of front-panel messages. 2. Test the printer. – Switch the printer off on the front of the printer. Make sure that the power cord is firmly inserted in the printer and ...
Page 69 - Print quality problems; as your first diagnostic task to find
Print quality problems Your printer provides a full troubleshooting utility to ensure you can always quickly overcome any image problems you encounter. You should use this utility whenever you (and not the printer) perceive a problem with print quality. Often what you believe to be a print quality p...
Page 70 - Configuration correction
Configuration correction Before attempting the print quality diagnostic procedures contained in this section, you should first check that the printer is correctly configured to print what you want. Many problems concerned with print quality can be solved by correcting the way the printer is configur...
Page 71 - Troubleshooting procedure; Troubleshooting flowchart
Troubleshooting procedure Working through the Troubleshooting procedure should always be your first action when you encounter print quality problems. Refer to the Troubleshooting flowchart for a description of the sequence of processes used to complete troubleshooting procedure. It is important that...
Page 72 - Diagnostic Print A interpretation; Advance calibration; Cancel; Diagnostic Print B interpretation
Diagnostic Print A interpretation Diagnostic Print A contains several blocks of color and a block of thin black broken lines (the lines are actually very much closer than those represented here). 1. Examine the broken lines in Diagnostic Print A carefully and indicate whether there are problems with...
Page 73 - For each color in the pattern in; , you are asked about the; Diagnostic Print B; is printed; Troubleshooting; Diagnostic Print B
Diagnostic Print B interpretation 1. For each color in the pattern in Diagnostic Print B , you are asked about the quality—look for missing lines. If you answer that a color is defective, the printer tries to clean that printhead.If the printhead cleaning process completes, Diagnostic Print B is pri...
Page 75 - Controlling the cutter
Advance calibration It is important that the paper loaded for this calibration is exactly that used for normal printing, both in quality (for example, glossy paper) and in width (for example, A0 or 36 in). Either roll or sheet paper can be used.The routine prints a pattern and then cuts the roll (th...
Page 76 - Advance calibration values
Advance calibration values The printer stores the advance calibration values of the last two different types of paper used for the calibration. When you print, the printer tries to match the paper you have selected to the stored values. If there is a match the printer applies the stored Advance cali...
Page 77 - ‘stepped lines’
Stepped lines When you look at the image you have printed there are ‘stepped lines’ in the borders of arrows and diagonal lines. The lines should be straight with no stepping.The following is an example of what you might see if you have problems with stepped lines. To solve this problem: 1. Increase...
Page 78 - Incomplete lines; Missing or faint lines.; TEST
Incomplete lines When you look at the image you have printed there are:• Missing or faint lines. • Printed characters with missing parts. The following is an example of what you might see if you have problems with incomplete lines. See the Troubleshooting procedure for instructions on how to solve t...
Page 79 - Color alignment; When you look at the image you have printed:
Color alignment When you look at the image you have printed: See the Troubleshooting procedure for instructions on how to solve this problem. The colored lines are printed double and they are the wrong colors Vertical lines are misaligned or fuzzy (not smooth) The borders of colored blocks are overl...
Page 80 - Horizontal banding; IMPORTANT; See the
Horizontal banding When you look at the image you have printed there are light or dark lines on the image, these are particularly highlighted in high density ink areas. This problem is known as banding. IMPORTANT Banding can occur to a certain degree in Fast and Normal mode when printing high densit...
Page 81 - Color accuracy; Related Topics; Color consistency problems
Color accuracy These are the areas you should review when troubleshooting a color accuracy problem: Paper Ensure that the paper loaded is genuine HP paper and that the correct paper type is selected on the front panel and in the driver. Related Topics • Color consistency problems • Long-term color b...
Page 83 - Ink menu
Color accuracy configuration The configurations of the printer defines how ink is applied to each type of paper. Use the information in the following table to configure your printer and software for best color accuracy. Location of setting Setting description Selection Ink menu Color Calibration >...
Page 84 - Additional color accuracy information; On-line documentation in the drivers shipped with your printer.
Additional color accuracy information The means of accurately managing the colors printed by your printer vary with the software application and driver being used. Refer to the following documentation:• On-line documentation in the drivers shipped with your printer. • If you cannot find any reason f...
Page 85 - Ink supply problems; Printhead problems after replacement; Problems inserting the ink cartridge
Ink supply problems Most of the problems that you could encounter when working with HP ink supplies can be solved with guidance from the front panel. The only exception to this is the Unknown printhead error . A full list of front messages is supplied in Message descriptions . Printhead problems aft...
Page 86 - all
Unknown printhead error An unknown printhead error occurs when the one of the printheads is causing a problem but the system cannot detect which one it is. Whenever this happens the front panel displays this error message. The number of printheads with unknown errors will either be all the color pri...
Page 87 - Paper problems
Paper problems • Paper Details the general rules to follow to avoid paper problems. • Clearing a paper jam Describes how to clear a paper jam. • Ink marks on the paper Details the way to solve ink mark problems: warped lines, blurred lines, marks or scratches on glossy paper. • Paper loading problem...
Page 89 - Clearing a paper jam; If the front panel displays this message:
Clearing a paper jam If the front panel displays this message: There is probably paper jammed in the printer. Paper jams can have various causes:• The paper is too thick or too thin for the printer, or is otherwise not supported. • The paper is creased, misaligned, or bubbled. • Too much ink is bein...
Page 90 - Removing jammed paper; Remember to lower it again when you have finished.
Removing jammed paper 1. Open the window. 2. Switch the printer off at the front. 3. If necessary, carefully move the printhead carriage out of the way—if possible all the way to the enclosed area on the left or the right. Which way you are able to move it depends on where the paper is jammed. CAUTI...
Page 91 - Form Feed and Cut; Cutter
11. Press the Form Feed and Cut key on the front panel to eject any small pieces of paper that are still in the paper path. 12. Reload the paper as normal (see Loading roll paper or Loading sheet paper ). If you are using roll paper you may need to trim the edge first, to ensure that it is straight....
Page 92 - Ink marks on the paper; Warped lines
Ink marks on the paper • Warped lines • Blurred lines (ink “bleeds” from lines) • Marks or scratches on glossy paper after printing • Smears or scratching on your printed paper
Page 93 - For all environmental specifications, see; Marks or scratches on glossy paper after printing; Printer Tips; ” that includes a section on troubleshooting
Warped lines • The paper itself may be warped. This can happen if it has been used or not been stored in the correct environmental conditions. • For all environmental specifications, see Environmental specifications . Blurred lines (ink “bleeds” from lines) • Perhaps you have adjusted the drying tim...
Page 94 - Cancel the print job from your computer application.
Smears or scratching on your printed paper This problem can appear on paper-based coated paper if a lot of ink is printed quickly. The paper cannot absorb the ink quickly enough and becomes distorted. As the printheads move over the paper, the printheads and the paper come into contact with each oth...
Page 95 - Paper loading problems; Loading
Paper loading problems The front panel keeps indicating that paper is misaligned or incorrectly positioned. Roll paper • The roll paper may be loaded the wrong way. The paper should load over the roll towards you, see Loading roll paper . • The paper may be skewed. The right-hand edge must be parall...
Page 96 - Paper output problems; Prints fall on the floor after being cut; Make sure the paper bin is open.; Prints do not stack properly in the paper bin
Paper output problems Prints fall on the floor after being cut • Make sure the paper bin is open. • Do not let more than twenty prints accumulate in the bin. • Make sure roll paper is loaded correctly. If the paper is loaded incorrectly, the natural curl of the paper may cause it to miss the bin and...
Page 97 - Image error; Image is incomplete
Image error • Image is incomplete Details the actions to take when the print is: blank, partial, or has suffered clipping . • Printed image incorrect Explains why the image is: - In one portion of the printing area- Unexpectedly rotated- Mirrored- Distorted or unintelligible- Overlaid with another i...
Page 98 - Output contains only a partial print; Select; Send Job as a Bitmap; in the driver’s
Image is incomplete • Output contains only a partial print • Image is clipped • Long-axis print is clipped Output contains only a partial print • Did you press Cancel or Form Feed and Cut before all the data was received by the printer? If so, you have ended the data transmission and will have to pr...
Page 99 - Image is clipped; Long-axis print is clipped; Does your software support long-axis prints?
Image is clipped • This normally indicates a discrepancy between the actual printing area on the loaded paper and the printing area as understood by your software. For general advice on printing areas and page size, see Printable area . • Check the actual printing area for the paper size you have lo...
Page 100 - Printed image incorrect; Image is in one portion of the printing area
Printed image incorrect • Image is in one portion of the printing area • Print is distorted or unintelligible • One image overlays another on the same sheet
Page 102 - Other sources of information
Other sources of information If you don’t find the solution to the problem here, other sources of help are:• The documentation supplied with the driver that you are using to manage the output from your software application to the printer.
Page 103 - Other problems; Communication problems
Other problems • Communication problems Describes typical problems you could encounter with communications between your computer and the printer. • Printer does not print Details common causes for the printer failing to print. • Printer seems too slow Lists the reasons why printing may slow down.
Page 104 - The front-panel display does not show; Processing; when you are sending a print to the printer.; How to solve the problem:; Have you selected the correct printer in your software?; File size and memory; To handle a job that will not print, you can select; menu; Services
Communication problems Symptoms are: • The front-panel display does not show Processing when you are sending a print to the printer. • Your computer displays an error message when you are trying to print. • Your computer or printer “hangs” (stays idle) while communication is taking place. However, n...
Page 105 - Printer does not print; If necessary, select
Printer does not print • You may have a power problem. If there is no activity at all from the printer, and the power on indicator in the power switch on the front of the printer is off, check that the power cable is connected correctly and that there is power available at the socket. • You may have...
Page 106 - Printer seems too slow
Printer seems too slow • Did you specify Best print quality level on the front panel? Best quality mode prints take longer to print. • Did you specify the right paper type when loading the paper? For details of front-panel paper types, see Paper types . To find out the printer’s current paper type s...
Page 107 - Getting help
Getting help • HP Customer Care Details about the HP Customer Care program. • What to do before you call Information on what you should do before you contact your local HP Customer Care Center. • HP Designjet Online How to get help and much more via the World Wide Web.
Page 109 - What to do before you call; HP Support Services
What to do before you call 1. Review the troubleshooting suggestions in this section: – In the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows). – If you have installed third party software drivers and RIPs refer to that u...
Page 110 - HP Designjet Online; not; HP Designjet Online
HP Designjet Online Direct access to HP and the information you want, when you need it. Register now! http://www.hp.com/go/graphic-arts/ HP Designjet Online is a free, Web-based “user club” exclusive to HP Designjet users. Having registered, the user has unrestricted access to a range of useful serv...
Page 112 - Front panel; The front panel
Front panel The printer’s front panel is a user-friendly interface that gives you access to a comprehensive set of printer functions. There is also information on your ink consumable items which is continually updated. • The front panel • Menu structure • Navigating the menu system • Message descrip...
Page 114 - cancels
Navigation keys The display section of the front panel consists of an LCD display and the following five navigation keys, provided to navigate through the menus displayed on the screen: • The Up and Down keys let you scroll through the various items in a menu list. • The Menu key takes you to the ma...
Page 115 - You can always reach the main menu by pressing the Menu key.; Job Management; Setup menu icon
Display screen The display screen of the front panel shows the main menu (the words displayed may vary). NOTE: You can always reach the main menu by pressing the Menu key. After a short time-out, the display will always revert to the main menu with the Job Management menu active. The Navigation exam...
Page 116 - Action keys; key causes a sheet to be ejected or the roll to be advanced and cut.
Action keys The Cancel key cancels the current printer operation (printing or preparing for printing). It will also cancel the current menu selection and return to the main menu if a menu option is highlighted. The Form Feed and Cut key causes a sheet to be ejected or the roll to be advanced and cut...
Page 117 - Menu structure; Paper menu
Menu structure The front panel display area screen shows the four classes of menu options available represented with specific icons. Click on the icon to display its menu structure. • Paper menu • Ink Menu • Job Management Menu • Set-up menu
Page 120 - Job Management menu
Job Management menu The HP-GL/2 Accessory Card provides a Reprint menu.
Page 121 - More menu options
Set-up menu Help Print quality Printer Information Model number, Serial number, Service ID, Firmware rev, Accessory rev, Paper used, Ink used (c, m, y, k), Scan axis usage, Paper axis usage, Service station usage,Spittoon usage, Pinch-lift usage, Cutter usage, Ink usage. Normal Fast View Print Best ...
Page 122 - Previous menu options
Set-up menu (continued) Items always shown Buzzer Contrast Front Panel Altitude Language English, German, Spanish, French, Italian,Japenese, Portuguese, Korean, Chinese,Taiwanese, … Log Printheads Errors Service tests Service calibrations Service utilities 0-1000m 1000m - 2000m >2000m ON/OFF 0%, ...
Page 123 - Navigating the menu system
Navigating the menu system From the top level of the menu system, you can navigate through the menus using the display keys. Any menu item followed by a greater-than symbol (>), indicates that a further level of menu items is available. See Navigation example for a brief overview of the menu syst...
Page 124 - How to set the ink-drying time to two minutes; The front panel menu structure diagram for the; Continued ...
Navigation example This section provides a typical example of how to navigate through the menus to configure a specific print option. How to set the ink-drying time to two minutes The front panel menu structure diagram for the Ink menu shows that the path to the Drying time option is: Ink menu → Dry...
Page 126 - Previous ...
7. Press the Up key once to select two minutes. The display shows the Manual drying time setting menu with two minutes selected. 8. Press the Enter key to set the drying time to two minutes. If the front-panel buzzer is set ON, there will be a short ‘beep’ to confirm the change. A tick mark ( √ ) in...
Page 127 - italics; Explanation and action; Message
Message descriptions This is a list of the error messages in the front-panel display. If an action is needed, it is shown in italics in the Explanation and action column. The messages are listed in alphabetical order. Other front-panel messages, such as prompts, are included in the descriptions of t...
Page 130 - Note
Open window and check printhead cover is properly closed You have replaced one or more printheads and the printer’s check has found that the printhead cover is not securely closed. Open the window and check the printhead cover. The procedure is described in the Printhead replacement procedure. Note ...
Page 132 - Diagnostic Print
Paper not present.Load paper to print calibration pattern The paper axis calibration routine has been triggered without having paper loaded. Load paper; see Advance calibration for details of the routine. Paper too big to scan the pattern after printing it During paper loading for the Calibration ro...
Page 136 - Or
Problem found during calibration A general problem was found during the Advance calibration routine. Respond to any other messages that appear on the front panel, indicating ink or paper problems, and then retry the Advance calibration routine. Problems detected in INK CARTRIDGES.Continue process an...
Page 141 - Printer options
Printer options The printer has many options that you can use to ensure that the image you print has the look and appearance you want. You can select printer settings either from the front panel or from the printer driver. In most cases the driver settings override the front panel settings. This cha...
Page 142 - Page format; Page description
Page format • Page description explains how to make sure the you obtain the prints from your printer in the format you want. • Rotating an image details on how to rotate the image. • Printing a mirror image explains how to print a mirror image of your print.
Page 143 - Page size
Page description This section explains how to make sure that the printer produces your print in the page format you want. Page size Margins Printing area Inked area Direction of paper leaving the printer Leading edge Trailing edge 17 mm(0.7 in) 5 mm(0.2 in) 5 mm (0.2 in) 17 mm (0.7 in)
Page 144 - margin; Printing area; Inked area
Page size Page size can be specified from the front panel or in the software, where it may be called “Page Size”, “Media Size”, “Paper Size”, etc., and where the options include, for example, ISO A3, ANSI Letter, Custom. If your software does not define the page size in the print file, the front-pan...
Page 145 - Rotating an image; These topics detail all aspects of job rotation:; Page size and rotation
Rotating an image These topics detail all aspects of job rotation: • Job rotation (HP-GL/2) • Page size and rotation • What is rotated? Job rotation (HP-GL/2) If the software in the driver does not specify the rotation setting, it can be specified in the front panel ( Paper > Page Format > Rot...
Page 147 - Printing a mirror image; Mirror Off
Printing a mirror image If you are using clear imaging paper, sometimes called ‘backlit’, you may want to print a mirror image of your print, so that when the paper is lit from behind it is in the correct orientation. This can be done from the front panel, without changing the image in your software...
Page 148 - Setting page size from the front panel; Adjusting the page size from the front panel
Setting page size from the front panel • Adjusting the page size from the front panel Details how and why you would adjust the page size from the front panel. • Page size Describes the various methods of controlling the page size. • Page size and clipped images Explains what happens if you choose a ...
Page 149 - Inked
Adjusting the page size from the front panel You do not normally need to adjust the page size through the front panel, because the page size you have selected in your HP driver overrides the page size selected in the printer. However, some of the circumstances in which you may want to change the def...
Page 150 - The Page; Settings will be overridden by your driver or application.; Best ISO A; JIS
Page size The Page Size option lets you select the page size of your print. The options are described in the following table. If you need to adjust the page size from the front panel, do so before sending the file from your computer. The printer determines the size of a print at the time it is recei...
Page 151 - Page size and clipped images; A2 paper in printer
Page size and clipped images If you specify in your software a page size that is larger than the paper size loaded in the printer, the printer will still print what it can, but may clip your image. A2 paper in printer Clipped area A1 page size in software or front panel
Page 152 - Image appearance; describes how to print color images in
Image appearance These topics explain how you can control the overall appearance of your prints. • Front panel image options explains how to change the HP-GL/2 color palettes. • Printing images in grayscale describes how to print color images in grayscale . • Print speeds and print quality lists typ...
Page 153 - Front panel image options; front panel; in; Why use the front panel?
Front panel image options These topics deal with the ways you can control the overall appearance of your prints from the front panel in terms of: • Pen widths and colors in the internal palettes • Changing the treatment of overlapping lines (merge) Some front-panel selections affect the next file yo...
Page 154 - Pen widths and colors in the internal palettes; palette; Related information; To select a palette
Pen widths and colors in the internal palettes The “pens” discussed throughout these topics are the conceptual pens in a software palette , rather than the printer’s physical printheads.The printer has three pen palettes:• Factory • Palette A • Palette B The factory palette cannot be changed. You ca...
Page 155 - The following table describes the palette choices.; Palette; Software
To select a palette To select a palette through the front-panel menu, go to the Define Palette selection under HP-GL/2 Settings and choose the palette you want. See Set-up menu . The following table describes the palette choices. Palette Comments Software The printer looks to your software for pen s...
Page 156 - Change the palette settings; How to define Palette A; Item; Palettes
Change the palette settings You cannot change the Factory palette, but you can define Palettes A and B to be whatever you choose. The defaults are Palette, width: How to define Palette A Item Available options Defaults Palettes Factory, A, B. Factory Pens 0 through 15. Widths (mm) 0.13, 0.18, 0.25, ...
Page 157 - The following steps explain how to define Palette A.
How to define Palette A The following steps explain how to define Palette A. Repeat this procedure to define each of the other pens. NOTE: The palette you have just defined will take effect only when you select it to be the current palette, as explained in To select a palette. Instructions Select (u...
Page 159 - Printing images in grayscale; You want a version for photocopying in black and white.
Printing images in grayscale There are times when you may want to print a color image in grayscale because it is faster. Examples of this are:• You want a draft where color is not important, for example to check that the image is not going to be clipped. • You want a version for photocopying in blac...
Page 160 - Print speeds and print quality; More Printing Times
Print speeds and print quality The following table lists some typical printing times (line drawings @ 20-25ºC and 30-60% relative humidity). Typical printing times (continued) Paper Color/grayscale Quality ANSI-D size ANSI-E size Time (s) Time (s) Bright White Color Best 235 440 Normal 120 225 Draft...
Page 162 - Print quality; You can set the overall print quality from the front panel (; increase print speed further with the; Best quality settings
Print quality You can set the overall print quality from the front panel ( Set-Up > Print Quality ). In general choose:• Fast for maximum productivity. Ideal for checking prints, when print quality is not very important. You can increase print speed further with the Fast quality settings . • Norm...
Page 163 - Advanced options; Improving line quality and graphics details
Advanced options Your printer provides several advanced optimization and quality enhancement features to allow you to obtain the printed results you require. • Improving line quality and graphics details • Best quality settings • Fast quality settings
Page 164 - Optimize for
Improving line quality and graphics details The Set-up menu Optimize for option allows you to select the correct mode for the type of job you are printing. Two modes are provided: Line drawings/text and Images . Selecting the Line drawings/text option smooths the fine graduations along the angles an...
Page 165 - If you have selected the Best option as the; Best Quality Settings; Maximum detail
Best quality settings If you have selected the Best option as the Print quality setting for your print session but require an even higher resolution for your print job, you will need to change the Best quality setting. The Best print quality option provides 600×600 dpi resolution in normal mode and ...
Page 166 - Fast quality settings; If you have selected the Fast option as the; Fast Quality Settings
Fast quality settings If you have selected the Fast option as the Print quality setting for your print session, you can increase the printing speed further by selecting the increased speed mode. This can be done from the front panel only, because it is not available as an option in the printer drive...
Page 167 - Print management; Cancelling a page that is printing
Print management These topics describe the best methods of managing the work that the printer is doing. • Cancelling a page that is printing Shows you how to cancel a page that is currently being printed. • Cancelling the drying time Shows you how release a page from the printer before the drying ti...
Page 168 - Cancel key
Cancelling a page that is printing Use the following procedure to cancel a page that is currently being printed. 1. Press the Cancel key on the front panel. The printer advances the paper as though the print were finished. A multi-page job or a big file may take longer to stop printing than other fi...
Page 169 - Cancelling the drying time; or
Cancelling the drying time CAUTION: Use caution when performing this procedure as an image that has had insufficient time to dry could be damaged. Use the following procedure to cancel the drying time for a job that is waiting for the end of drying time. 1. Press Cancel or Form Feed & Cut on the...
Page 170 - Printer configuration
Printer configuration These topics explain how to change the configuration of your printer. • Printer information • Front panel setup • Altitude setting • Graphics language and networks • Setting up the I/O card • Controlling the cutter • Upgrading your printer • Color settings • Logs
Page 171 - Printer information
Printer information Your printer provides an information display on the front panel that shows the current configuration of the system. You can also print out this information directly on your printer. Select Set-up > Printer information to view the information. The printer information screen sho...
Page 172 - Front panel setup; You can configure the following parameters for the front panel:
Front panel setup You can configure the following parameters for the front panel: • Menu and message language • Alert buzzer • Screen contrast
Page 173 - Menu and message language; Front Panel
Menu and message language The following languages can be used for all menus and messages shown on the front panel of your printer:• English • German • Spanish • Catalan • French • Italian • Japanese • Portuguese • Korean • Simplified Chinese • Traditional Chinese To change the language: 1. Select th...
Page 174 - Alert buzzer; A task has completed.
Alert buzzer Your printer is equipped with an alert buzzer that is used to warn you when:• A task has completed. • An error has been detected. • You change a parameter from the front panel. To enable or disable the buzzer: 1. Select the Front Panel > Buzzer option from the Set-up menu. 2. Highlig...
Page 175 - Screen contrast; To adjust the screen contrast:
Screen contrast You can adjust the screen contrast of the front panel to best suit the ambient lighting conditions at your location. The contrast can be varied from 0% to 100% in 5% increments. The default setting is 50% and is suitable for most situations. To adjust the screen contrast: 1. Select t...
Page 176 - Altitude setting; Altitude; Meters
Altitude setting Your printer contains a vacuum pump which is used to hold the paper onto the platen. The altitude of your location affects the efficiency of this pump, so you need to specify the altitude to ensure that the pump operates correctly. To set the altitude: 1. Select the Altitude option ...
Page 177 - Graphics language and networks; For system administrators; PJL
Graphics language and networks For system administrators If you are using the printer with a network spooler, consider having your system administrator modify the spooler to insert the PJL language-switching commands automatically at the beginning and end of each file. This allows the printer to swi...
Page 178 - Setting up the I/O card; Network
Setting up the I/O card Network With a network interface (such as the HP Jetdirect Print Server), refer to your network interface documentation for advice on any front-panel configuration. The front-panel menu is I/O Setup > Card Set-up. To change the I/O time-out setting Some software applicatio...
Page 179 - ON or OFF
Controlling the cutter With roll paper loaded, when any print job you have sent to the printer completes, the roll is automatically cut and the print job falls into the paper bin. There may be a delay before the roll is cut due to the drying time you have programmed or the printer has automatically ...
Page 180 - Upgrading your printer; System software
Upgrading your printer System software “System software” is the name given to the type of software that runs the functions in your printer. System software downloading From time to time there will be system software upgrades available from Hewlett-Packard. System software upgrades increase your prin...
Page 181 - Color settings; RGB
Color settings Your printer can emulate the color behavior of offset printing presses, allowing you to use your printer for color proofing. To get accurate colors for your proof, select the color emulation mode that matches your offset printing standards from the Ink menu Color settings option. The ...
Page 182 - Logs; Printhead log
Logs Your printer keeps a printhead log and an error log. These logs are normally used by service engineers. Printhead log The printhead log contains a list of the last five printheads of each color with information about the usage of each printhead. Error log Lists the last errors that the printer ...
Page 183 - Other; It contains the following topics:
Other This chapter provides miscellaneous procedures and information that may be required to ensure your printer remains in a fully operational condition at all times. It contains the following topics: • Care of the printer • Installing expansion cards • Specifications • Ordering accessories • Gloss...
Page 184 - Care of the printer; Cleaning the printer
Care of the printer This section contains information on general maintenance of the printer. • Cleaning the printer Instructions for cleaning the exterior of your printer. • Storing and moving your printer Instructions on how to move and store your printer.
Page 185 - Do not use abrasive cleaners on the printer.
Cleaning the printer WARNING: To avoid an electric shock, make sure that the printer is switched OFF and disconnected from the mains supply before you clean it. Do not let water get inside the printer. CAUTION: Do not use abrasive cleaners on the printer. NOTE: Any maintenance or repairs beyond thos...
Page 186 - Storing and moving your printer
Storing and moving your printer If you need to move your printer or store it for an extended period of time, you need to prepare it properly to avoid possible damage to it. To prepare the printer, follow the instructions given below: CAUTION: It is important that you do not remove the ink cartridges...
Page 187 - Installing expansion cards; The following options are available for your printer:
Installing expansion cards The following options are available for your printer: • Network card installation
Page 188 - Network card installation; HP Jetdirect network card installation; Before installing a card, switch off the
Network card installation HP Jetdirect network card installation 1. Before installing a card, switch off the printer and unplug it from the mains electricity supply. 2. Carefully remove the plastic cover from the left-hand rear of the printer by unclipping it. This cover gives access to the two slot...
Page 191 - Specifications
Specifications • Functional specifications • Memory specifications • Printer power specifications • Ecological specifications • Environmental specifications • Acoustic specifications • Connection specifications
Page 192 - Functional specifications; More ...
Functional specifications HP Designjet 510 and 510ps functional specifications Functional specifications HP ink supplies Four colors: cyan, magenta, yellow and black. Printheads: 600 dpi, 36 kHz (cyan, magenta, yellow).36 kHz (black). Ink cartridges: Cyan 28 or 69 ml MagentaYellowBlack 69 ml Paper s...
Page 193 - HP supported paper types; HP Designjet 510 and 510ps functional specifications
HP supported paper types a HP Bright White Inkjet Paper (Bond)HP VellumHP Natural Tracing PaperHP Coated PaperHP Heavyweight Coated PaperHP Matte FilmHP High-Gloss Photo PaperHP Semi-Gloss Photo PaperHP Paper-Based Semi-GlossHP Clear FilmHP Translucent BondHP Studio CanvasHP Satin Poster PaperHP Ban...
Page 196 - Physical specifications; Type
Physical specifications Physical specifications Type Weight Width Depth Height D/A1 size printer 38.5 kg85 lb 1253 mm 49 in 470 mm19 in 349 mm14 in A0+/E+ size printer 45 kg99 lb 1690 mm 67 in 674 mm27 in 1100 mm43 in
Page 197 - Memory specifications; Internal RAM
Memory specifications Memory specifications Internal RAM 160 MB Can be upgraded to: 416 MB
Page 198 - Printer power specifications; Source
Printer power specifications Printer power specifications Source 100–240 V AC ± 10% auto-ranging Frequency 50/60 Hz Current 3 A maximum Consumption 150 W maximum
Page 199 - Ecological specifications
Ecological specifications Ecological specifications Energy efficiency To determine the ENERGY STAR® qualification status of this product, see http://www.hp.com/go/energystar/ . ENERGY STAR and the ENERGY STAR trademark are registered U.S. trademarks. Manufacturing process Free from ozone-depleting c...
Page 200 - Environmental specifications; Operating ranges
Environmental specifications NOTE: At altitudes greater then 3000 m, the printer may have operational problems. Environmental specifications Operating ranges Printing: 15 ° C to 35 ° C (59 ° F to 95 ° F) RH 20% to 70%. Optimal print quality for HP glossy paper: 15 ° C to 30 ° C (59 ° F to 86 ° F) RH...
Page 201 - Acoustic specifications; Operating sound pressure
Acoustic specifications Acoustic specifications Operating sound pressure 54 dB (from a one-meter bystander position) Idle sound pressure < 30 dB (A) (from a one-meter bystander position) Operating sound power 6.5 Bels (A) Idle sound power < 4.3 Bels (A)
Page 202 - Connection specifications; Cable specification
Connection specifications • Cable specification • Recommended cables
Page 205 - Call your local authorized HP dealer.
Ordering accessories You can order supplies and accessories in any of the following ways:• Call your local authorized HP dealer. • Contact your local HP Sales and Support office. • Refer to the Hewlett-Packard Support / Services booklet that was supplied with your printer. • Hardware • Consumable it...
Page 206 - Hardware; The memory expansion module is:; a. Supported for the HP Designjet 510 but not for the 510ps
Hardware Item HP part number Memory module 256 MB CH654A The memory expansion module is: SODIMM PC2700 333 MHz 256 MB DDR CL = 2.5 Jetdirect EIO network cards HP Jetdirect 620n Fast Ethernet a a. Supported for the HP Designjet 510 but not for the 510ps J7934A HP Jetdirect 630n IPv6 Gigabit Ethernet ...
Page 207 - Consumable items
Consumable items To achieve the best performance from your printer, we recommend that you use only genuine Hewlett-Packard accessories and supplies, whose reliability and performance have been thoroughly tested to give trouble-free performance. Item Color HP supply no. Capacity HP part number Ink ca...
Page 208 - Glossary; Term
Glossary Term Meaning ANSI paper An American standard paper size; e.g. D, E. Architectural paper The Architectural paper sizing system. application The software you use to create your drawings. Centronics A standard for the parallel interface between computer and device. clipping Losing part of a dr...
Page 211 - ICC
rendering intent Rendering intent is a concept defined by ICC Spec ICC.1:1998-09, “File Format for Color Profiles”. From the specification: “Rendering intent specifies the style of reproduction to be used during the evaluation of this profile in a sequence of profiles. It applies specifically to tha...
Page 213 - Index
Index A acoustic specifications ☞ action keys ☞ adjusting page size ☞ non-PostScript files ☞ adjusting the page size in the front panel ☞ advanced calibration ☞ aligning printhead ☞ ANSI paper ☞ Architectural paper ☞ B Back key ☞ banding ☞ Best ☞ blurred lines ☞ bright white inkjet paper ☞ C cable s...