HP 4250/4350 - Manual

Table of contents 1 Printer basics Quick access to printer information ...........................................................................................2 User guide links ..................................................................................................................2Wher...

Printing to the top (standard) output bin ...........................................................................56Printing to the rear output bin ...........................................................................................56Printing to the optional stacker or stapler/stacker .......

Supported browsers .........................................................................................................94To view the HP Toolbox ...................................................................................................95Status tab ..........................................

Clearing jams from the optional duplexer .......................................................................140Clearing jams from the output areas ..............................................................................141Clearing jams from the fuser area .....................................

Cables and interfaces .....................................................................................................200Print media ......................................................................................................................200 Appendix B Control panel menus Retrieve ...

1 Printer basics Thank you for purchasing an HP LaserJet 4250 or 4350 series printer. If you have not doneso, see the getting started guide ( start ) provided with the printer for setup instructions. Now that the printer is set up and ready to use, take a few moments to familiarize yourselfwith the ...

Quick access to printer information This section summarizes the resources that are available to learn more about setting up andusing the printer. User guide links ● Printer parts ● Control-panel layout ● Troubleshooting flowchart Where to look for more information Several references are available fo...

Printer configurations The HP LaserJet 4250 or 4350 series printer is available in several configurations.The lettersthat follow the printer name indicate the differences between the configurations. Each letterrefers to a specific feature. Use the information in this section to determine which featu...

Printer features The following tables describe the features for the HP LaserJet 4250 or 4350 series printers. Speed HP LaserJet 4250 series printer HP LaserJet 4350 series printer Prints on letter-size paper at 45 pages perminute (ppm). Prints on A4-size paper at 43 ppm. Prints on letter-size paper ...

Printer parts Before using the printer, familiarize yourself with the parts of the printer. 1 Top output bin 2 Control panel 3 Tray 1 (pull to open) 4 Tray 2 5 On/off switch 6 Right-side panel (provides access to DIMMs and CompactFlash cards) 7 Top cover (provides access to the print cartridge) 8 In...

Interface ports The printer has five ports: two EIO slots and three ports for connecting to a computer or anetwork. 5 1 2 3 4 1 EIO slot 2 2 Network connection (for models that include an embedded HP Jetdirect print server) 3 EIO slot 1 4 IEEE 1284B-compliant parallel port 5 USB port (compatible wit...

Moving the printer The printer is heavy and should be lifted by two people. One person should stand at the frontof the printer, and the other person should stand at the back of the printer. To lift the printer,grip the lift handles that are on the sides of the printer. Do not attempt to lift the pri...

Control panel This section provides information about the control panel and its features: ● Control-panel layout ● Control-panel buttons ● Control-panel lights ● Printing control-panel menus ● Changing printer-control-panel configuration settings ● Using the printer Help system The control panel is ...

Light State Indication Data On The printer has data to print,but is waiting to receive all ofthe data. Off The printer has no data to print. Blinking The printer is processing orprinting the data. Attention On The printer has experienced aproblem. Note the message onthe control-panel display, andthe...

Changing printer-control-panel configuration settings By using the printer control panel, you can make changes to general printer configurationdefault settings such as tray size and type, sleep delay, printer personality (language), andjam recovery. The printer-control-panel settings can also be cha...

To set the job storage limit 1. Press M ENU to open the menus. 2. Press ( D OWN button) to highlight CONFIGURE DEVICE . 3. Press ( S ELECT button) to select CONFIGURE DEVICE . 4. Press ( D OWN button) to highlight SYSTEM SETUP . 5. Press ( S ELECT button) to select SYSTEM SETUP . 6. Press ( S ELECT ...

To show the IP address 1. Press M ENU to open the menus. 2. Press ( D OWN button) to highlight CONFIGURE DEVICE . 3. Press ( S ELECT button) to select CONFIGURE DEVICE . 4. Press ( D OWN button) to highlight SYSTEM SETUP . 5. Press ( S ELECT button) to select SYSTEM SETUP . 6. Press ( D OWN button) ...

To set the printer default for PS Defer Media 1. Press M ENU to open the menus. 2. Press ( D OWN button) to highlight CONFIGURE DEVICE . 3. Press ( S ELECT button) to select CONFIGURE DEVICE . 4. Press ( D OWN button) to highlight SYSTEM SETUP . 5. Press ( S ELECT button) to select SYSTEM SETUP . 6....

To set the Sleep Delay 1. Press M ENU to open the menus. 2. Press ( D OWN button) to highlight CONFIGURE DEVICE . 3. Press ( S ELECT button) to select CONFIGURE DEVICE . 4. Press ( D OWN button) to highlight SYSTEM SETUP . 5. Press ( S ELECT button) to select SYSTEM SETUP . 6. Press ( D OWN button) ...

To set the auto continue 1. Press M ENU to open the menus. 2. Press ( D OWN button) to highlight CONFIGURE DEVICE . 3. Press ( S ELECT button) to select CONFIGURE DEVICE . 4. Press ( D OWN button) to highlight SYSTEM SETUP . 5. Press ( S ELECT button) to select SYSTEM SETUP . 6. Press ( D OWN button...

To select the language 1. When SELECT LANGUAGE appears in English, press ( S ELECT button), and wait until LANGUAGE appears in English. 2. Press ( D OWN button) until the preferred language appears. 3. Press ( S ELECT button) to save the preferred language. ENWW Control panel 25

Software The printer comes with helpful software, including printer drivers and optional software. Foreasy printer setup and access to the full range of printer features, HP recommends that youinstall the software that is provided. Check the installation notes and Readme files on the printer CD-ROM ...

*Available only on the World Wide Web. Printer drivers Printer drivers provide access to the printer features and allow the computer to communicatewith the printer (by using a printer language). Check the install notes, Readme, and late-breaking Readme files on the printer CD-ROM for additional soft...

NOTE The OS/2 drivers are available from IBM and are packaged with OS/2. They are notavailable for Simplified Chinese, Korean, Japanese, or Traditional Chinese. Select the correct printer driver for your needs Select a printer driver based on the way that you use the printer. Certain printer feature...

OperatingSystem To change the settingsfor all print jobs untilthe software programis closed To change the printjob default settings(for example, turn onPrint on Both Sides bydefault) To change theconfiguration settings(for example, add aphysical option suchas a tray or enable/disable a driver featur...

Installing the printing system software The printer comes with printing system software and printer drivers on a CD-ROM. Theprinting system software on the CD-ROM must be installed in order to take full advantage ofthe printer features. If you do not have access to a CD-ROM drive, you can download t...

4. Click Finish when the installation has completed. 5. Restart the computer. 6. Print a page from any software program to make sure that the software is correctly installed. If installation fails, reinstall the software. If this fails, check the installation notes and Readmefiles on the printer CD-...

To set up a Windows computer to use the network printer with Windows-sharing You can share the printer on the network so that other network users can print to it. See your Windows documentation to set up Windows-sharing. After the printer is shared,install the printer software on all computers that ...

4. Click Next . 5. Follow the instructions on the computer screen. 6. Click Finish when installation is complete. 7. Select a language and follow the instructions on the computer screen. 8. Print a page from any software program to make sure that the software is correctly installed. If installation ...

Selecting print media This printer accepts a variety of media, such as cut-sheet paper, including up to 100%recycled fiber content paper; envelopes; labels; transparencies; and custom-size paper.Properties such as weight, composition, grain, and moisture content are important factorsthat affect prin...

Supported sizes of print media Tray 1 supported sizes and weights Size Dimensions 1 Weight Capacity 2 Letter 216 x 279 mm(8.5 x 11 inches) 60 to 200 g/m 2 (16 to 53 lb) 100 sheets of 75 g/m 2 (20 lb) paper A4 210 x 297 mm(8.3 x 11.7 inches) Legal 216 x 356 mm(8.5 x 14 inches) Executive 184 x 267 mm(...

Tray 2 and optional 500-sheet tray supported sizes and weights Size Dimensions 1 Weight Capacity 2 Letter 216 x 279 mm(8.5 x 11 inches) 60 to 120 g/m 2 (16 to 32 lb) 500 sheets of 75 g/m 2 (20 lb) paper A4 210 x 297 mm(8.3 x 11.7 inches) Executive 184 x 267 mm(7.3 x 10.5 inches) Legal 216 x 356 mm(8...

Optional duplexer supported sizes and weights Size Dimensions Weight Letter 216 x 279 mm (8.5 x 11 inches) 60 to 120 g/m 2 (16 to 32 lb) A4 210 x 297 mm(8.3 x 11.7 inches) Executive 184 x 267 mm(7.3 x 10.5 inches) Legal 216 x 356 mm (8.5 x 14 inches) B5 (JIS) 182 x 257 mm(7.2 x 10.1 inches) A5 148 x...

2 Printing tasks This section provides information about common printing tasks. ● Selecting which tray is used for printing ● Selecting the correct fuser mode ● Stapling documents ● Loading trays ● Understanding media output options ● Printing envelopes ● Printing on special media ● Printing on both...

Selecting which tray is used for printing You can select how the printer pulls media from the trays. The following sections provideinformation about configuring the printer to pull media from specific trays. Understanding tray order Customizing tray 1 operation Printing by type and size of media (lo...

Setting Explanation TRAY 1 TYPE= or TRAY 1 SIZE= a type other than ANY The printer treats tray 1 like the other trays.Instead of looking for media in tray 1 first, theprinter pulls media from the tray that matchestype and size settings that are selected in thesoftware. In the printer driver, you can...

To print by type and size of paper 1. Be sure to load the trays correctly. See Loading trays .) 2. At the printer control panel, open the PAPER HANDLING menu. Select the paper type for each tray. If you are unsure which type you are loading, such as bond or recycled,check the label on the media pack...

Selecting the correct fuser mode The printer automatically adjusts the fuser mode based on the media type to which the trayis set. For example, heavy paper, such as card stock, might need a higher fuser-modesetting in order to make the toner adhere better to the page, but transparencies need theLOW ...

Stapling documents The optional stapler/stacker can staple jobs of up to 15 sheets of 75 g/m 2 (20 lb) paper. The stapler can staple letter-size, A4-size, or legal-size paper. ● Paper weight can range from 60 to 120 g/m 2 (16 to 32 lb). Heavier paper might have a stapling limit of fewer than 15 shee...

Loading staples Load staples if the printer control-panel display prompts you with a STAPLER LOW ON STAPLES message (the stapler has fewer than 70 staples left) or a STAPLER OUT OF STAPLES message (the stapler is empty). If the stapler runs out of staples, jobs continue to print to the stapler/stack...

Loading trays This section describes how to load the standard and optional printer trays. Loading tray 1 Tray 1 is a multipurpose tray that holds up to 100 sheets of paper, 50 transparencies orsheets of labels, 10 envelopes, or 20 index cards. The printer default is to pull media fromtray 1 first, i...

3. Set the side guides to the correct width. 4. Load the media in the tray. Make sure that the media fits under the tabs and below the maximum-height indicators. NOTE Load media with the front side facing up and the top, short edge toward the printer. Forinformation about loading special media, see ...

To load tray 2 or an optional 500-sheet tray 1. Pull the tray out and lift up slightly to remove it from the printer. 2. Pinch the release that is located on the left guide and slide the side guides to the correct paper size. 3. Pinch the release that is located on the rear paper guide and slide it ...

Understanding media output options The printer has three output locations: the top (standard) output bin, the rear output bin, andthe optional stacker or stapler/stacker. Printing to the top (standard) output bin Printing to the rear output bin Printing to the optional stacker or stapler/stacker Ori...

To open the rear output bin, grasp the handle at the top of the bin. Pull the bin down, andslide out the extension. Opening the rear output bin makes the duplexer (if installed) and the top output binunavailable. To avoid jams, do not open or close the rear output bin while the printer isprinting. P...

Printing envelopes You can print on envelopes from tray 1 or the optional envelope feeder. Tray 1 holds up to10 envelopes and supports standard or custom sizes. The optional envelope feeder holds upto 75 envelopes and supports only standard envelope sizes. For printing on any size of envelope, make ...

3. Adjust the guides to touch the envelope stack without bending the envelopes. Make sure that the envelopes fit under the tabs and maximum-height indicators on the guides. 4. To reduce curl and jams, open the rear output bin to use the straight-through paper path. Feeding envelopes automatically (o...

To install the optional envelope feeder 1. Open tray 1. 2. Remove the plastic envelope-entrance cover from the printer. 3. Insert the optional envelope feeder firmly into the printer until it latches into position. Pull outward on the optional envelope feeder to be sure that it is securely in place....

2. Replace the plastic envelope-entrance cover in the printer and close tray 1. Loading envelopes in the optional envelope feeder Use these steps to load envelopes in the optional envelope feeder. To load envelopes in the optional envelope feeder 1. Fold down the envelope-feeder tray. Lift the envel...

Printing on special media This section discusses printing on types of media that require special handling: ● Printing on labels ● Printing on transparencies ● Printing on letterhead, prepunched, or preprinted paper (single-sided) ● Printing on paper that has a special finish ● Printing on small size...

● Do not print on both sides of labels. ● Do not print on sheets from which labels have been removed. Printing on transparencies Use only transparencies that are recommended for use in laser printers. For transparencyspecifications, see Transparencies . ● At the printer control panel, open the CONFI...

Printing on small sizes, custom sizes, or heavy paper Custom-size paper can be printed from tray 1, tray 2, or an optional 500-sheet tray. NOTE The printer might print at a slower speed when printing on small sizes, custom sizes, andheavy paper. For more information about paper that have a special f...

Additional guidelines for small or narrow paper Follow these additional guidelines when printing on small or narrow paper: ● Do not attempt to print on paper smaller than 76 mm (3 inches) wide or 127 mm(5 inches) long. ● To reduce curl and other problems, print very small custom-size paper from tray...

To set custom paper sizes 1. If you loaded a 500-sheet tray with custom paper, be sure that the knob is set to Custom . (See Loading tray 2 or an optional 500-sheet tray .) 2. Press ( S ELECT button) to open the menus. 3. Use ( U P button) or ( D OWN button) to scroll to PAPER HANDLING , and then pr...

Printing on both sides of paper (optional duplexer) The printer can automatically print on both sides of paper when an automatic duplexer isinstalled. This is called duplexing. The duplexer supports the following paper sizes: letter,legal, executive, A4, A5, and JIS B5. NOTE The automatic duplexer i...

Note the following guidelines: ● Before using the duplexer, ensure that the printer driver is set to recognize it. Theprocedure varies according to the operating system that you are using. For details, see Using the printer drivers . Look for the instructions in the column labeled "To change con...

Layout options for printing on both sides of paper The four duplex orientation options are shown below. These options can be selected in theprinter driver (the preferred method) or at the printer control panel. (If you use the printercontrol panel, go to Configure Device menu, then the Printing subm...

4. Click OK . 5. Send the print job to the printer. NOTE The paper that you are printing on will partially come out of the top output bin duringduplexing. Do not pull on the paper until duplexing is complete. During duplexing, theduplexer will not function if the rear output bin is open. To duplex m...

Canceling a print job You can cancel a print job from a software program or a print queue, or by pressing the S TOP button on the printer control panel. ● If the printer has not started printing, first try to cancel the job within the softwareprogram that sent the print job. ● If the print job is wa...

Using the printer driver The printer driver provides access to the printer features and allows the computer tocommunicate with the printer. This section provides instructions for printing when settingoptions are set from the printer driver. If possible, try to set printing features from the software...

● To change default settings in Windows 2000, Windows XP, and Windows Server 2003 ● To change default settings in Macintosh operating systems To change default settings in Windows 98 and Windows Me 1. Click the Start button. 2. Click Settings . 3. Click Printers . 4. Right-click the HP LaserJet 4250...

Using printer-driver features This section provides instructions for common printing features that are controlled throughthe printer driver. ● Printing watermarks ● Printing multiple pages on one sheet of paper ● Setting a custom paper size ● Using EconoMode (draft) printing ● Selecting print-qualit...

Printing multiple pages on one sheet of paper You can print more than one document page on a single sheet of paper (this is sometimescalled 2-up, 4-up, or n-up printing). The pages will appear decreased in size and arrangedon the sheet. You can specify that up to 16 pages are to be printed on a sing...

To set a custom paper size on Macintosh computers For Mac OS 9 1. On the File menu, select Page Setup . 2. From the Page Attributes drop-down menu, select Custom Page Size . 3. Click New to create a named custom page size. The new custom page is automatically added to the Page Size menu in Page Setu...

Resolution options ● Best Quality - use ProRes 1200 for the best print quality. ● Faster Printing - use FastRes 1200 as an alternative resolution for complex graphics or faster output. ● Custom - use this option to specify print-quality settings. NOTE Changing resolution can change the formatting of...

Printing a cover, a different first or last page, or a blank page Use the following procedure to print the covers of a document on a different media type thanthe rest of the document or to print the first or last page of a document on different media.For example, to print the first page of a documen...

Using job-storage features The printer supports four distinct job-storage features that you can use to initiate printingfrom the printer control panel after the print job is sent from the computer: ● Quick copy jobs ● Proof and hold jobs ● Private jobs ● Stored jobs Some features are available witho...

Deleting a quick copy job When you send a quick copy job, the printer overwrites any previous jobs that have thesame user and job name. If no quick copy job is already stored under the same user and jobname, and the printer needs additional space, the printer might delete other quick copy jobs,start...

Deleting a held job When you send a proof and hold job, the printer automatically deletes your previous proofand hold job. If no proof and hold job already exists with that job name, and the printerneeds additional space, the printer might delete other proof and hold jobs starting with theoldest one...

7. Use ( U P button) or ( D OWN button) to scroll to the number of copies, and then press ( S ELECT button). Deleting a private job A private job is automatically deleted after the user releases it for printing, unless the userselects the Stored Job option in the printer driver. NOTE If you turn the...

To print a stored job 1. Press ( S ELECT button) to open the menus. 2. Use ( U P button) or ( D OWN button) to scroll to RETRIEVE JOB , and then press ( S ELECT button). 3. Use ( U P button) or ( D OWN button) to scroll to the user name, and then press ( S ELECT button). 4. Use ( U P button) or ( D ...

Using the embedded Web server Use the embedded Web server to view printer and network status and to manage printingfunctions from your computer instead of from the printer control panel. The following areexamples of what you can do using the embedded Web server: ● View printer-control status informa...

Networking tab The network administrator can use this tab to control network-related settings for the printerwhen it is connected to an IP-based network. This tab will not appear if the printer is directlyconnected to a computer, or if the printer is connected to a network with anything other thanan...

Using HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, andtroubleshooting network-connected peripherals. The intuitive browser interface simplifiescross-platform management of a wide range of devices, including HP and non-HP printers.Mana...

Using the HP Toolbox HP Toolbox is a Web application that you can use for the following tasks: ● Check the printer status. ● Configure the printer settings. ● View troubleshooting information. ● View online documentation. You can view the HP Toolbox when the printer is directly connected to your com...

To view the HP Toolbox 1. Open the HP Toolbox in one of these ways: ● On the Windows desktop, double-click the HP Toolbox icon. ● From the Windows Start menu, click Programs , and then click HP Toolbox . ● For Macintosh OS X, on the hard drive, click Applications , and then click the Utilitites fold...

● Supported Media . View information about media that the printer supports, view information about configuring the trays, and view information about solving problemsthat are related to print media. ● Printer Pages . Print various pages that are useful for troubleshooting printer problems including t...

Uninstalling the HP Toolbox This section explains how to uninstall the HP Toolbox. To uninstall the HP Toolbox by using the Windows desktopshortcut 1. Click Start . 2. Point to Programs . 3. Point to Hewlett-Packard or to the HP LaserJet 4250 or 4350 series program group, and then click Uninstall hp...

Managing and configuring printer drivers Your system or network administrator can use the driver management and configurationsolution to configure printer drivers before you install and deploy them within yourenvironment. This is helpful when you configure printer drivers for multiple workstations o...

● Deploy the configured printer drivers to the server(s). ● Instruct the end-users to connect to the print server. The configured driver for theiroperating system is automatically deployed to their computer. Administrators can use the HP Web Jetadmin software plug-in to deploy configured printerdriv...

Configuring e-mail alerts You can use HP Web Jetadmin or the embedded Web server to configure the system toalert you to problems with the printer. The alerts take the form of e-mail messages to the e-mail account or accounts that you specify. You can configure the following information: ● The device...

Setting the real-time clock Use the real-time clock feature to set the date and time settings. The date and timeinformation is attached to stored print jobs, so you can identify the most recent versions ofstored print jobs. Setting the date and time When setting the date and time you can set the dat...

Setting the date 1. Press M ENU to open the menus. 2. Use ( U P button) or ( D OWN button) to scroll to CONFIGURE DEVICE , and then press ( S ELECT button). 3. Use ( U P button) or ( D OWN button) to scroll to SYSTEM SETUP , and then press ( S ELECT button). 4. Use ( U P button) or ( D OWN button) t...

Setting the time 1. Press M ENU to open the menus. 2. Use ( U P button) or ( D OWN button) to scroll to CONFIGURE DEVICE , and then press ( S ELECT button). 3. Use ( U P button) or ( D OWN button) to scroll to SYSTEM SETUP , and then press ( S ELECT button). 4. Use ( U P button) or ( D OWN button) t...

Checking the printer configuration At the printer control panel, you can print pages that give details about the printer and itscurrent configuration. The following information pages are described here: ● Menu map ● Configuration page ● Supplies status page ● PS or PCL font list For a complete list ...

3. Use ( U P button) or ( D OWN button) to scroll to PRINT CONFIGURATION , and then press ( S ELECT button). An example of the configuration page follows. The content of the configuration page varies,depending on the options currently installed in the printer. NOTE You can also obtain configuration ...

Supplies status page Use the supplies status page to obtain information about the print cartridge that is installed inthe printer, the amount of life left in the print cartridge, and the number of pages and jobsthat have been processed. NOTE You can also obtain configuration information in the embed...

Managing the print cartridge This section provides information about HP print cartridges, their life expectancies, how tostore them, and how to identify genuine HP supplies. Information also appears about non-HP print cartridges. ● HP print cartridges ● Non-HP print cartridges ● Print-cartridge auth...

Print-cartridge life expectancy The life of the print cartridge depends on the amount of toner that print jobs require and thelength of life for the components inside the cartridge. When printing text at 5% coverage(typical for a business letter), the HP print cartridge lasts an average of 10,000 (Q...

When the cartridge is low on toner or drum life When the cartridge is low, the printer control panel shows the ORDER CARTRIDGE message. For the HP LaserJet 4250 series, the message first appears when about 15%(10,000-page cartridge) or about 8% (20,000-page cartridge) of the life remains in the prin...

Cleaning the printer Use the cleaning procedure on the following page every time you change the print cartridgeor whenever print-quality problems occur. As much as possible, keep the printer free fromdust and debris. ● Clean the outside of the printer with a slightly water-dampened cloth. ● Clean th...

2. Open the top cover and remove the print cartridge. WARNING! Avoid reaching too far into the printer. The adjacent fusing area might be hot. CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a fewminutes. Cover the print cartridge with a sheet of paper while...

Performing preventive maintenance You should replace certain parts when the PERFORM PRINTER MAINTENANCE message appears on the printer control panel display. This will help ensure that your printer maintainsoptimum performance. The maintenance message will appear every 200,000 pages. The message can...

Replacing the stapler unit Use these steps to replace a defective stapler unit in the optional stapler/stacker. To remove and replace the stapler unit 1. Locate the stapler unit on the right side of the stapler/stacker. 2. Rotate the stapler unit toward the front of the printer until the unit clicks...

4 Problem solving This troubleshooting information is organized to help you resolve printing problems. Choosethe general topic or type of problem from the following list. ● Troubleshooting flowchart ● Solving general printing problems ● Guidelines for using paper ● Printing special pages ● Clearing ...

Troubleshooting flowchart If the printer is not responding properly, use the flowchart to determine the problem. If theprinter does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggestions in this guide, contact anHP-aut...

● Turn theprinter offthen on. ● Check thepower cordconnectionsand thepower switch. ● Plug theprinter into adifferentoutlet. ● Check thatthe powersupplied tothe printer issteady, andmeets printerspecifications.(See Electricalspecifications . ) ● Press aprintercontrol panelbutton to seeif the printerr...

● Check that all trays areproperly loaded, adjusted,and installed in the printer. ● Using the computer, checkthe print queue or printspooler to see if the printerhas been paused. If thereare problems with thecurrent print job, or if theprinter is paused, aconfiguration page will notprint. (Press S T...

4 Does the job print as expected? YES Go to step 5. NO Print is garbled, oronly a portion of thepage prints. Printing stops in themiddle of the job. Print speed is slowerthan expected. A printer controlpanel setting is nottaking effect. 124 Chapter 4 Problem solving ENWW

Solving general printing problems In addition to the issues and solutions that are listed in this section, see Troubleshooting common Macintosh problems if you are using a Macintosh computer, and see Troubleshooting common PostScript problems if you are using the PS driver. Printer selects media fro...

Guidelines for using paper For best results, make sure the paper is of good quality, and free of cuts, nicks, tears, spots,loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure what type of paper you are loading (such as bond or recycled), check thelabel on the package ...

Printing special pages Special pages within the memory of the printer can help you to diagnose and learn aboutproblems with your printer. ● Configuration page The configuration page lists many of the current settings and properties of the printer.For information about how to print the configuration ...

Clearing jams If a jam message appears on the printer control-panel display, look for jammed paper orother print media in the locations that are indicated in the figure below. Then see theprocedure for clearing the jam. You might need to look for media in other locations thanthose that are indicated...

To clear jams from the top-cover and print-cartridge areas 1. Open the top cover and remove the print cartridge. CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a fewminutes. Cover the print cartridge with a sheet of paper while it is outside of the printer....

5. Rotate the paper guide to check for additional jammed media underneath. If jammed media is present, remove it. 6. Replace the entrance cover and close tray 1. 7. Reinstall the print cartridge and close the top cover. 8. If a jam message persists, jammed media is still in the printer. Look for the...

2. Press and hold the release button on the left side of the optional envelope feeder. Grasp both sides of the optional envelope feeder and carefully pull it out of the printer. 3. Slowly remove any jammed envelopes from the optional envelope feeder and the printer. 4. Insert the optional envelope f...

To clear jams from tray 2 or an optional 500-sheet tray 1. Slide the tray out of the printer, lift it slightly, and remove any damaged media from the tray. 2. If the edge of the jammed media is visible in the feed area, slowly pull the media down and out of the printer. (Do not pull the media straig...

To clear jams from the optional 1,500-sheet tray 1. Open the front door of the tray. 2. If the edge of the jammed paper is visible in the feed area, slowly pull the paper down and out of the printer. (Do not pull the paper straight out, or it will tear.) If the paper is notvisible, look in the top-c...

Clearing jams from the optional duplexer If you are duplexing a print job and experience a jam, use this procedure to check for thejam and to clear it. To clear jams from the optional duplexer 1. Lift the optional duplexer up and then pull it out to remove it. 2. Remove any paper that is on top of t...

Clearing jams from the output areas Use the procedures in this section to clear jams that occur in the rear output bin or in theoptional stacker or stapler/stacker. To clear jams from the rear output bin 1. Open the rear output bin. If most of the media is still inside the printer, it might be easie...

Clearing jams from the fuser area Use this procedure only in these situations: ● Media has jammed inside the fuser and cannot be removed from the top-cover area orthe rear-output area. ● A sheet of media has torn while you were trying to clear a jam from the fuser. To clear jams from the fuser area ...

9. Plug the power cord into the printer. 10. Replace the optional duplexer, if it was removed. 11. Turn the printer power on. 12. If a jam message persists, a sheet is still jammed in the printer. Look for the jam in another location. (See Jam locations .) After clearing all jams, you need to send t...

2. Carefully remove any jammed paper. 3. Close the door on the stacker or stapler/stacker. 4. If a jam message persists, a sheet is still jammed. Look for it in another location. Check the front of the accessory and carefully remove any jammed paper. (See Jam locations .) NOTE The output bin must be...

3. Insert the staple cartridge into the stapler unit, and rotate the stapler unit toward the rear of the printer until the unit snaps into place. The stapler needs to reload after clearing a staple jam, so the first few documents (up tofive) might not be stapled. If a print job is sent and the stapl...

Understanding printer messages Printer messages appear on the printer control panel display to relay the normal status of theprinter (such as Processing... ) or an error condition (such as CLOSE TOP COVER ) that needs attention. Interpreting control-panel messages lists the most common messages that...

Light Explanation and solution Off ● The printer might be in PowerSave mode.Press any button on the printer control panel. ● The accessory is not receiving power. Turnthe printer power off. Check that theaccessory is properly seated on andconnected to the printer, without any gapsbetween the printer...

Correcting print-quality problems This section helps you define print-quality problems and what to do to correct them. Oftenprint- quality problems can be handled easily by making sure that the printer is properlymaintained, using print media that meets HP specifications, or running a cleaning page....

Light print (partial page) 1. Make sure that the print cartridge is fully installed. 2. The toner level in the print cartridge might be low. Replace the print cartridge. 3. The media might not meet HP specifications (for example, the paper is too moist or too rough). See Paper specifications . 4. Th...

2. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer .) 3. Try using a different type of paper. 4. Check the print cartridge for leaks. If the print cartridge is leaking, replace it. Dropouts 1. Make sure that the environmental specifications for t...

Gray background 1. Do not use paper that has already been run through the printer. 2. Try using a different type of paper. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the stack of paper in the tray. Also, try rotating the paper 180°. 5. Open the Configure Device men...

Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page. 1. If paper is heavy or rough, open the Configure Device menu at the printer control panel. On the Print Quality submenu, select FUSER MODES , and then select the paper type you are using. Change the setti...

Repeating image Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn.Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnalaksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknslljhwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi f...

3. Make sure that paper is loaded correctly and that all adjustments have been made. (See Loading trays .) Make sure that the guides in the tray are not too tight or too loose against the paper. 4. Turn over the stack of paper in the tray. Also, try rotating the paper 180°. 5. Make sure that the typ...

6. If envelopes are creasing, try storing envelopes so that they lie flat. Vertical white lines 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the paper you are using meet HP specifications. (See Paper specifications .) 3. Replace the print...

Scattered lines 1. Make sure that the type and quality of the paper you are using meet HP specifications. (See Paper specifications .) 2. Make sure that the environmental specifications for the printer are being met. (See Operating environment .) 3. Turn over the stack of paper in the tray. Also, tr...

Random image repetition If an image that appears at the top of the page (in solid black) repeats further down the page(in a gray field), the toner might not have been completely erased from the last job. (Therepeated image might be lighter or darker than the field it appears in.) ● Change the tone (...

Troubleshooting network printing problems NOTE HP recommends that you use the printer CD-ROM to install and set up the printer on anetwork. ● Print a configuration page (see Configuration page ). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page th...

Troubleshooting common Windows problems Error message: "Error Writing to LPTx" in Windows 9x. Cause Solution Media is not loaded. Make sure that paper or other print media isloaded in the trays. The cable is defective or loose. Make sure that the cables are connectedcorrectly, the printer is...

Troubleshooting common Macintosh problems In addition to the problems that are listed in Solving general printing problems , this section lists problems that can occur when using Mac OS 9. x , or Mac OS X. NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility . The prin...

When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple SystemProfiler after the driver is selected. Cause Solution This problem is caused by either a software or hardwarecomponent. Software troubleshooting ● Check that your Macintosh supports USB. ● ...

Troubleshooting common PostScript problems The following situations are specific to the PostScript (PS) language and might occur whenseveral printer languages are being used. Check the control-panel display for messages thatmight help resolve problems. NOTE To receive a printed or screen message whe...

Troubleshooting the optional hard disk Item Explanation The printer does not recognize the optional harddisk. Turn the printer power off and verify that thehard disk is inserted correctly and is securelyfastened. Print a configuration page to confirmthat the optional hard disk has been recognized.Se...

A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use onlyparts and accessories that are specifically designed for this printer. ● Ordering parts, accessories, and supplies ● Part numbers ENWW 195

Ordering parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories: ● Ordering directly from HP ● Ordering through service or support providers ● Ordering directly through the embedded Web server (for printers that are connected to anetwork) ● Order...

Ordering directly through the HP Toolbox software (forprinters that are directly connected to a computer) The HP Toolbox software gives you the ability to order supplies and accessories directlyfrom the computer. To order supplies by using the HP Toolbox, click Toolbox Links , and then click Order S...

Part numbers The following list of accessories was current at the time of printing. Ordering information andavailability of the accessories might change during the life of the printer. Paper-handling accessories Item Description Part number Optional 500-sheet tray andfeeder unit Optional tray to inc...

Print cartridges Item Description Part number HP LaserJet print cartridge 10,000-page cartridge Q5942A 20,000-page cartridge Q5942X Maintenance kits Item Description Part number Printer maintenance kit.Includes a replacement fuser, atransfer roller, a transfer-rollertool, a pickup roller, eight feed...

Cables and interfaces Item Description Part number Enhanced I/O (EIO) cards HP Jetdirect print server multi-protocol EIO network cards: HP Jetdirect 620n FastEthernet (10/100Base-TX) printserver J7934A HP Jetdirect 680n 802.11bwireless internal print server J6058A HP Jetdirect Connectivity cardfor U...

Retrieve Job menu This menu provides a list of the stored jobs in the printer and access to all the job storagefeatures. You can print or delete these jobs at the printer control panel. See Using job- storage features for more information about using this menu. NOTE If you turn the printer power off...

Information menu The Information menu contains printer information pages that give details about the printerand its configuration. Scroll to the information page that you want, and then press ( S ELECT button). Item Explanation PRINT MENU MAP The menu map shows the layout and currentsettings of the ...

Paper Handling menu If paper-handling settings are correctly configured at the printer control panel, you can printby selecting the type and size of media in the program or the printer driver. For moreinformation about configuring for media types and sizes, see Printing by type and size of media (lo...

Configure Device menu This menu contains administrative functions. Printing submenu Print Quality submenu System Setup submenu Stapler/stacker submenu I/O submenu Resets submenu Printing submenu Some items on this menu are available in the program or printer driver (if the appropriatedriver is insta...

Item Values Explanation PCL FORM LENGTH ORIENTATION FONT SOURCE FONT NUMBER FONT PITCH FONT POINT SIZE SYMBOL SET APPEND CR TO LF SUPPRESS BLANKPAGES FORM LENGTH : Sets vertical spacing from 5 to 128 lines for default paper size. ORIENTATION : Allows you to select default page orientation to portrai...

Item Values Explanation TONER DENSITY 1 to 5 (*3) Lighten or darken the print on the page bysetting the toner density. Select a setting rangingfrom 1 (light) to 5 (dark). The default setting of 3usually produces the best results. NOTE It is best to change the toner density in theprogram or printer d...

Item Values Explanation CARTRIDGE OUT STOP *CONTINUE Determines how the printer reacts if the printcartridge is empty. STOP : The printer stops printing until you replace the print cartridge. CONTINUE : The printer continues to print, and the REPLACE CARTRIDGE message appearsuntil you replace the pr...

Diagnostics menu Administrators can use this submenu to isolate parts and to troubleshoot jam and print-quality issues. The section that follows lists the settings and possible values. In the Values column, thedefault value for each setting is the one that has an asterisk (*) next to it. Item Values...

Service menu The Service menu is locked and requires a PIN for access. This menu is intended for use byauthorized service personnel. ENWW Service menu 229

C Specifications HP LaserJet 4250 or 4350 series physical specifications Product dimensions Printer model Width Depth Height Weight 1 HP LaserJet 4250, 4250n,4350, and 4350n 418 mm(16.5 inches) 451 mm(17.8 inches) 377 mm(14.8 inches) 20.2 kg(44.5 lb) HP LaserJet 4250tn and 4350tn 418 mm(16.5 inches)...

Electrical specifications WARNING! Power requirements are based on the country/region where the printer is sold. Do notconvert operating voltages. This can damage the printer and void the product warranty. Power requirements (HP LaserJet 4250 or 4350 series) Specification 110-volt models 230-volt mo...

Acoustic emissions Sound power and pressure level 1 (HP LaserJet 4250 or 4350 series) Sound power level Declared per ISO 9296 Printing 2 (HP LaserJet 4250) L WAd = 6.9 Bels (A) [69 dB(A)] Printing 2 (HP LaserJet 4350) L WAd = 7.1 Bels (A) [71 dB(A)] Ready (HP LaserJet 4250) L WAd = 4.0 Bels (A) [40 ...

Operating environment Environmental condition Printing Storage/standby Temperature (printer and printcartridge) 10° to 32°C (50° to 90°F) 0° to 35°C (32° to 95°F) Relative humidity 10% to 80% 10% to 90% ENWW Operating environment 235

Paper specifications For complete paper specifications for all HP LaserJet printers, see the HP LaserJet printer family print media guide (available at http://www.hp.com/support/ljpaperguide ). Category Specifications Acid content 5.5 pH to 8.0 pH Caliper 0.094 to 0.18 mm (3.0 to 7.0 mils) Curl in r...

The paper storage environment should be properly maintained to ensure optimum printerperformance. The required condition is 20° to 24°C (68° to 75°F), with a relative humidity of45% to 55%. The following guidelines should be helpful when evaluating the paper's storageenvironment: ● Paper should be s...

Envelopes with double side seams Double side-seam construction has vertical seams at both ends of the envelope rather thandiagonal seams. This style might be more likely to wrinkle. Be sure the seam extends all theway to the corner of the envelope as illustrated below. 1 2 1 Acceptable envelope cons...

Labels CAUTION To avoid damaging the printer, use only labels recommended for laser printers. To preventserious jams, always use tray 1 to print labels and always use the rear output bin. Neverprint on the same sheet of labels more than once or print on a partial sheet of labels. Label construction ...

D Printer memory and expansion This section explains the memory features of the printer and provides steps for expansion. ● Printer memory ● Installing CompactFlash cards ● Checking memory installation ● Saving resources (permanent resources) ● Installing EIO cards or mass storage devices ENWW 241

Overview The printer comes with one dual inline memory module (DIMM) already installed. Oneadditional DIMM slot and two CompactFlash slots are available for upgrading the printer withthe following items: ● More printer memory—DIMMs (SDRAM) are available in 48, 64, 128, and 256 MB, for amaximum of 51...

Printer memory You might want to add more printer memory to the printer if you often print complexgraphics, print PostScript (PS) documents, or use many downloaded fonts. Added memoryalso gives you more flexibility in supporting job-storage features, such as quick copying. To install printer memory ...

Installing CompactFlash cards Up to two CompactFlash cards can be installed to add additional fonts to the printer. To install a CompactFlash card 1. Turn the printer power off. 2. Unplug the power cord and disconnect any cables. 3. Grasp the cover on the right side of the printer and pull it firmly...

Checking memory installation After installing the DIMM or CompactFlash card, make sure that the installation wassuccessful. To verify that DIMMs or CompactFlash cards are installedcorrectly 1. Check that Ready appears on the printer control panel display when the printer power is turned on. If an er...

Installing EIO cards or mass storage devices Follow this procedure to install an EIO card or mass storage device (optional hard disk). To install EIO cards or mass storage devices 1. Turn the printer power off. 2. Remove the two screws and cover plate from the EIO 1 or EIO 2 slot on the back of the ...

E Printer commands Most programs do not require you to enter printer commands. See your computer andsoftware documentation to find the method for entering printer commands, if needed. PCL 6 and PCL 5e PCL 6 and PCL 5e printer commands tell theprinter which tasks to perform or which fonts touse. This...

Understanding PCL 6 and PCL 5e printer command syntax Before using printer commands, compare these characters: Lowercase l: l Uppercase O: O Number one: 1 Number 0: 0 Many printer commands use the lowercase letter l (l) and the number one (1), or theuppercase letter O (O) and the number zero (0). Th...

Using escape characters Printer commands always begin with the escape character (E c ). The following table shows how the escape character can be inserted in various MS-DOSprograms. DOS program Entry What appears Lotus 1-2-3 and Symphony Type \027 027 Microsoft Word for MS-DOS Hold down Alt and type...

Common PCL 6 and PCL 5 printer commands Job-control commands Function Command Options (#) Reset E c E not available Number of copies E c &l#X 1 to 999 2-sided/1-sided printing E c &l#S 0 = Simplex (1-sided) printing 1 = Duplex (2-sided) with longedge binding 2 = Duplex (2-sided) with shorted...

Function Command Options (#) Paper type E c &n# 5WdBond = Bond 6WdPlain = Plain 6WdColor = Color 7WdLabels = Labels 9WdRecycled = Recycled 11WdLetterhead = Letterhead 10WdCardstock = Cardstock 11WdPrepunched =Prepunched 11WdPreprinted = Preprinted 13WdTransparency =Transparency #WdCustompapertyp...

Font selection Function Command Options (#) Symbol sets E c (# 8U = HP Roman-8 Symbol Set 10U = IBM Layout (PC-8) (codepage 437) Default Symbol Set 12U = IBM Layout for Europe(PC-850) (code page 850) 8M = Math-8 19U = Windows 3.1 Latin 1 9E = Windows 3.1 Latin 2(commonly used in EasternEurope) 5T = ...

F Regulatory information Introduction This section contains the following regulatory information: ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity ● Laser safety statement ● Canadian DOC statement ● Korean EMI statement ● Finnish laser statement ENWW Introduc...

FCC regulations This equipment has been tested and found to comply with the limits for a Class B digitaldevice, pursuant to Part 15 of the FCC rules. These limits are designed to providereasonable protection against harmful interference in a residential installation. Thisequipment generates, uses, a...

Environmental Product Stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentallysound manner. This product has been designed with several attributes to minimize impactson our environment. Ozone production This product gener...

Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge in 86%of the world market where HP LaserJet supplies are sold. Postage-paid and pre-addressedlabels are included within the instruction guide in most HP LaserJet print cartridge boxes.Labels and bulk boxes are also a...

For more information To obtain information about the following environmental topics, visit http://www.hp.com/go/ environment or http://www.hp.com/hpinfo/community/environment/productinfo/safety . ● Product environmental profile sheet for this and many related HP products. ● HP's commitment to the en...

Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden BoulevardBoise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet 4250 and LaserJet 4350 printer ...

Country-/region-specific safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and DrugAdministration has implemented regulations for laser products manufactured since August 1,1976. Compliance is mandatory for products marketed in the United...

Finnish laser statement LASERTURVALLISUUSLUOKAN 1 LASERLAITEKLASS 1 LASER APPARAT HP LaserJet 4250, 4250n, 4250tn, 4250dtn, 4250dtnsl, 4350, 4350n, 4350tn, 4350dtn, and4350dtnsl -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissakäytössä kirjoittimen suojakotelointi es...

G Service and support Hewlett-Packard limited warranty statement HP PRODUCTHP LaserJet 4250, 4250n, 4250tn, 4250dtn,4250dtnsl, 4350, 4350n, 4350tn, 4350dtn, and4350dtnsl DURATION OF LIMITED WARRANTYOne-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories ...

Print Cartridge Limited Warranty Statement This HP Print Cartridge is warranted to be free from defects in materials and workmanship. This warranty does not apply to print cartridges that (a) have been refilled, refurbished,remanufactured or tampered with in any way, (b) experience problems resultin...

Availability of support and service Around the world, HP provides a variety of service and support options for purchase.Availability of these programs will vary depending upon your location. HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support ne...

HP Express Exchange (U.S. and Canada only) This service, available for an additional fee, is an alternative to the standard warranty andentails returning your printer for repair. HP Express Exchange allows you to receive arefurbished replacement unit and then return your defective printer. The fast ...

Repacking the printer If HP Customer Care determines that your printer needs to be returned to HP for repair,follow the steps below to repack the printer before shipping it. CAUTION Shipping damage as a result of inadequate packing is the customer’s responsibility. To repack the printer 1. Remove an...

Index Symbols/Numerics 1,500-sheet tray loading 53paper jams 139printing from 222registration settings 217troubleshooting 126 1200 dpi resolution 219300 dpi resolution 219500-sheet tray custom-size settings 214loading 51paper jams 138printing from 222registration settings 217settings 211troubleshoot...