Page 2 - ii; Notices; Printing History
ii Notices This document contains information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard Company. The information contained in this document...
Page 3 - iii; In This Book
iii In This Book This book is a guide for setting up and operating your tape library. It is organized as follows: Chapter 1 Installing your library; moving or shipping the library. Chapter 2 Choosing and using digital linear tape cartridges. Chapter 3 Operating the tape drive. Appendix A Ordering su...
Page 4 - iv; Typographical Conventions; NOTE
iv Typographical Conventions This manual uses the following typographical conventions: NOTE Notes provide information that can be helpful in understanding the operation of the product. CAUTION Cautions call attention to an operating procedure or practice that could result in damage to the product if...
Page 5 - Contents; Installing the Tape Library; Routing SCSI and Power Cables on Rack Mounted Libraries . 1-23; Using Tape Cartridges
Contents v T able of Con tents 1. Installing the Tape Library Installation Overview ..................................................................... 1-2 Step 1: Choose a Location ............................................................. 1-3 Step 2: Unpack the Library ..........................
Page 6 - Operating the Library
vi Contents Choosing Tape Cartridges ............................................................. 2-3 Labeling Tape Cartridges ............................................................... 2-4 Labeling Bulk Load Magazines ..................................................... 2-5 Drive Cleaning Me...
Page 7 - vii; A. Supplies and Customer Support
Contents vii T able of Con tents Inserting/Removing Cartridges with Software ......................... 3-15Keeping Cartridges in the Magazine ........................................ 3-15Loading Tapes ........................................................................... 3-16 Removing Tape Cart...
Page 8 - viii; B. Safety and Regulatory Information
viii Contents North and South America (includes Canada) ....................... A-10European Customer Support Centers .................................... A-10Asia-Pacific ........................................................................... A-11Elsewhere .........................................
Page 9 - ix; C. TapeAlert Messages
Contents ix T able of Con tents C. TapeAlert Messages Overview ........................................................................................C-2 TapeAlert Messages and Descriptions ...........................................C-3
Page 11 - Figures; xi
Figures xi T a b le of F igures Figure 1-1. Rear Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Figure 1-2. Rackmounting Components . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Figure 1-3. Rack Slides . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 12 - xii
xii Figures Figure 3-3. Opening the Front Access Door . . . . . . . . . . . . . . . . . . . . . 3-17 Figure 3-4. Loading Tape Cartridges into the Magazine . . . . . . . . . . . 3-17 Figure 3-5. Inserting Magazines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18 Figure 3-6. Opening t...
Page 13 - Tables; xiii
Tables xiii T a bl e of T able s Table 1-1. Location Criteria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Table 1-2. Components Included for Installation . . . . . . . . . . . . . . . . . 1-4 Table 1-3. Additional Components . . . . . . . . . . . . . . . . . . . . . . . ....
Page 14 - xiv
Page 15 - Installing the Tape Library
1-1 In st a lla tio n 1 Installing the Tape Library
Page 16 - Installation Overview
1-2 Installing the Tape Library Installation Overview Installation Overview Before you install the tape library: • Make sure you have the components listed in Table 1-2 on page 1-4. • Become familiar with the back of the tape library, as shown in “Tape Library Rear Panel” on page 1-4. To install the...
Page 17 - Step 1: Choose a Location; Location Criteria
1-3 Installing the Tape Library Step 1: Choose a Location In st a lla tio n Step 1: Choose a Location Choose a location that meets the following criteria. Take the library there before unpacking it. Table 1-1 Location Criteria Room temperature 50-104° F (10-40° C) Power source AC power voltage: 100-...
Page 18 - Step 2: Unpack the Library; Required Components; Components Included for Installation
1-4 Installing the Tape Library Step 2: Unpack the Library Step 2: Unpack the Library Make sure you have all required components and become familiar with the library’s components. Required Components Table 1-2 Components Included for Installation NOTE Contact your service representative if you are m...
Page 19 - Additional Components Provided; Additional Components
1-5 Installing the Tape Library Step 2: Unpack the Library In st a lla tio n Additional Components Provided Table 1-3 Additional Components Component Description User’s Guide Printed user’s manual in English. DLT Library Advisor Online user’s manual with video clips. HP SureStore Tape CD-ROM Include...
Page 20 - Tape Library Rear Panel; Rear Panel Features
1-6 Installing the Tape Library Step 2: Unpack the Library Tape Library Rear Panel Figure 1-1 Rear Panel Features The following list identifies the numbered components in Figure 1-1: 1 Bus 1 SCSI ports 2 SCSI interface mode switch 3 Bus 2 SCSI ports 4 Power port 5 SCSI bus indicator label 6 SCSI bus...
Page 22 - Safety Precautions; WARNING
1-8 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) Step 4: Mount the Library in a Rack (optional) For stand-alone installations, go to “Step 5: Set the SCSI Interface Mode Switch” on page 1-20. The rack slides can be adjusted to fit any standard rack with a depth of 26 to...
Page 23 - Tools and Components; Rackmounting Components
1-9 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) In st a lla tio n Tools and Components Figure 1-2 Rackmounting Components Tools: Phillips screwdriver (included in kit) 1/2 inch open-ended wrench Kit Hardware (parts are labeled for easy identification): 1. rack slides (...
Page 24 - Mounting the Library; Attach the Mounting Brackets
1-10 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) Mounting the Library To mount the tape library in a rack, you must: • First, attach the front and back mounting brackets to the rack slides. • Next, attach the rack slides to the rack. • Finally, attach the tape library ...
Page 25 - Front Mounting Bracket
1-11 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) In st a lla tio n 3. Attach the front mounting brackets to the front end of each slide using two 8-32 x 3/8 pan-slotted phillips screws and two 8-32 keps nuts. Tighten the screws. Figure 1-4 Front Mounting Bracket 4. Att...
Page 26 - Attach the Rack Slides to the Rack
1-12 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) Attach the Rack Slides to the Rack 1. Line up the template with an existing product in the rack. Attach clip nuts to each front rail in the locations indicated on the template. Figure 1-6 Clip Nuts (Front Rails) NOTE Do ...
Page 28 - Front Bracket on Rack
1-14 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) 3. Attach the front bracket: a. Return the slides to their compressed position. b. Attach the front slide mounting bracket to the lower two clip nuts on the front rails using two 10-32 x 5/8 pan slotted phlp screws. c. P...
Page 29 - Rear Bracket on Rack
1-15 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) In st a lla tio n 4. Attach the rear bracket: a. Adjust the rear mounting brackets to fit lengthwise in the rack. b. Attach the rear slide mounting bracket to the rear clip nuts using two 10-32 x 5/8 pan slotted phlp scr...
Page 30 - Bezel Spacers
1-16 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) 6. Connect the two bezel spacers to the front rails using two 10-32 x 5/8 pan slotted phlp screws. The screws attach to the two clip nuts on the front rails above the slides. Figure 1-10 Bezel Spacers
Page 31 - Place the Library in the Rack; Strain Relief Bracket
1-17 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) In st a lla tio n Place the Library in the Rack 1. Attach the cable strain relief bracket to the library rear panel below the SCSI connectors using one 6-32 x 3/8 pan phlp, with internal lockwasher screw. Figure 1-11 Str...
Page 32 - Library on Slides
1-18 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) 5. Attach the library to each slide using three 8-32 x 3/8 pan-slotted phillips screws. Figure 1-12 Library on Slides 6. Remove the installation handles by removing two screws on each handle. Keep the screws and handles ...
Page 33 - Front Access Door
1-19 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) In st a lla tio n 7. Release the slide latch springs, then push the tape library into the rack. 8. Open the front access door using the key, and secure the library to the rack through the rectangular holes in the door us...
Page 34 - Step 5: Set the SCSI Interface Mode Switch
1-20 Installing the Tape Library Step 5: Set the SCSI Interface Mode Switch Step 5: Set the SCSI Interface Mode Switch Do not connect any cables yet. The SCSI interface mode switch, shown below, is on the rear panel between the bus 1 and bus 2 SCSI ports. Figure 1-15 SCSI Interface Mode Switch (Exam...
Page 35 - Tape Library as the Only Peripheral
1-21 Installing the Tape Library Step 5: Set the SCSI Interface Mode Switch In st a lla tio n The following table shows connection options when there are no other peripherals. Table 1-5 Tape Library as the Only Peripheral Configuration Cabling Mode Switch Settings One-Drive Tape Library Two-Drive Li...
Page 36 - Tape Library with Other Peripherals
1-22 Installing the Tape Library Step 5: Set the SCSI Interface Mode Switch The following table shows connection options when there are other peripherals. Table 1-6 Tape Library with Other Peripherals Configuration Cabling Mode Switch Settings One-Drive Tape Library: Library on its own bus Maximum p...
Page 37 - Step 6: Connect Library to Host; CAUTION
1-23 Installing the Tape Library Step 6: Connect Library to Host In st a lla tio n Step 6: Connect Library to Host Do not turn on the host system or library yet! 1. Properly shut down all peripheral devices connected to the host computer. If the host computer is connected to a network, be sure to ch...
Page 38 - SCSI/Power Cables and Strain Relief Bracket
1-24 Installing the Tape Library Step 6: Connect Library to Host c. Route the SCSI cable(s) and the power cord through the cable strain relief bracket. d. Slide the strain relief clamp back onto the bracket. e. Attach a cable tie (included in the rack mount kit) to the SCSI and power cables about ei...
Page 40 - Secured SCSI and Power Cables
1-26 Installing the Tape Library Step 6: Connect Library to Host 5. Gently pull the SCSI and power cables back toward the rear of the rack. Use a cable tie to secure them to the rail at the back of the rack. The cable tie should be at about the same height as the top of the library. 6. Carefully rou...
Page 41 - Step 7: Power On the System; Install Backup Software
1-27 Installing the Tape Library Step 7: Power On the System In st a lla tio n Step 7: Power On the System 1. Plug the power cord into a grounded outlet. 2. Turn on the power switch. Initially SELF TEST and NOT READY , and then NOT READY and INVENTORY CHECK alternately appear in the display window o...
Page 42 - Moving or Shipping the Library
1-28 Installing the Tape Library Moving or Shipping the Library Moving or Shipping the Library This section explains how to move the library a short distance, such as to another office or to another floor in the building and how to ship the library to another location. WARNING The library weighs app...
Page 45 - Using Tape Cartridges
Page 46 - Tape Cartridge Overview
2-2 Using Tape Cartridges Tape Cartridge Overview Tape Cartridge Overview The tape cartridges you use in the tape drive are an integral part of the storage process. This chapter explains how to: • Choose a tape cartridge. • Label tape cartridges with bar code labels. • Label bulk load magazines. • I...
Page 47 - Choosing Tape Cartridges; Supported Tape Types
2-3 Using Tape Cartridges Choosing Tape Cartridges Usi n g T a p e Cart ri d g e s Using T apes Choosing Tape Cartridges Two types of compatible digital linear tape cartridges are available: Table 2-1 Supported Tape Types NOTE Hewlett-Packard recommends using the HP DLTtape IV Data Cartridge for top...
Page 48 - Labeling Tape Cartridges
2-4 Using Tape Cartridges Labeling Tape Cartridges Labeling Tape Cartridges Make it a practice to use bar code labels on your tape cartridges. Your host software may need to keep track of the following information and the associated bar code: • date of format or initialization • cartridge owner (suc...
Page 49 - Labeling Bulk Load Magazines; Magazine Label Position
2-5 Using Tape Cartridges Labeling Bulk Load Magazines Usi n g T a p e Cart ri d g e s Using T apes Labeling Bulk Load Magazines Bulk load magazines can be labeled in a manner similar to tape cartridges. To label bulk load magazines: 1. Clean the magazine surface with isopropyl alcohol (optional, bu...
Page 50 - Drive Cleaning Messages
2-6 Using Tape Cartridges Drive Cleaning Messages Drive Cleaning Messages Table 2-2 lists drive cleaning messages that might be caused by a tape. Note that: • The tape drives do not require scheduled cleaning maintenance. Excessive use of the cleaning cartridge can cause unnecessary wear on the driv...
Page 52 - Write-Protecting Tape Cartridges; Write-Protect Button Settings
2-8 Using Tape Cartridges Write-Protecting Tape Cartridges Write-Protecting Tape Cartridges The use of the write protect switch ensures data safety for files that have been previously written to the tape and prevents any additional files from being written to the tape. To change the write-protect se...
Page 53 - Maintaining Tape Cartridges; Tape Cartridge Maintenance
2-9 Using Tape Cartridges Maintaining Tape Cartridges Usi n g T a p e Cart ri d g e s Using T apes Maintaining Tape Cartridges Table 2-3 Tape Cartridge Maintenance DO NOT: DO: • Expose cartridges to magnetic fields. • Leave cartridges in the tape drive when library power is off. • Expose cartridges ...
Page 55 - Operating the Library
Page 56 - Overview
3-2 Operating the Library Overview Overview This chapter explains the following library operations: • “Operating the Control Panel” on page 3-3 • “Understanding Display Window Messages” on page 3-4 • “Entering the Administration Menu Password” on page 3-9 • “Setting a New Administration Menu Passwor...
Page 57 - Operating the Control Panel; Tape Library Control Panel
3-3 Operating the Library Operating the Control Panel L ibrary Operat io n Operating the Control Panel Figure 3-1 Tape Library Control Panel 1. Selection buttons allows you to perform the following operations: • CANCEL cancels the current operation or option. • PREV scrolls the display options backw...
Page 58 - Understanding Display Window Messages; Drive Status; Status Indicators
3-4 Operating the Library Understanding Display Window Messages Understanding Display Window Messages The display window displays drive status indicators and menu options. Drive Status The following figure shows the drive status indicators displayed when the library is in the “ready” state. In this ...
Page 59 - Activity Indicators
3-5 Operating the Library Understanding Display Window Messages L ibrary Operat io n Activity Indicators The activity light flashes during the following operations: Information is being written to the tape in the drive. Information is being read to the tape in the drive. The tape in the drive is bei...
Page 60 - Control Panel Options; First Level Options
3-6 Operating the Library Understanding Display Window Messages Control Panel Options Press PREV or NEXT while the library is in the “ready” state to display first-level options. Access second-level options from ADMIN * (second level options require a password; see “Entering the Administration Menu ...
Page 61 - Second Level Options
3-7 Operating the Library Understanding Display Window Messages L ibrary Operat io n Second Level Options INFO * Displays performance information stored in the library. TEST * Runs internal library tests. CONFIG * Customizes the way the library functions. CLEAN DRIVES * Displays the drive numbers yo...
Page 62 - Control Panel Menu Tree; Control Panel Menu Options
3-8 Operating the Library Understanding Display Window Messages Control Panel Menu Tree Figure 3-2 Control Panel Menu Options
Page 63 - Entering the Administration Menu Password
3-9 Operating the Library Entering the Administration Menu Password L ibrary Operat io n Entering the Administration Menu Password A numeric password is required to access options beneath ADMIN* menu of the library (see Figure 3-2 on page 3-8). A three-part default password of 000-000-000 is set at ...
Page 64 - Setting a New Administration Menu Password
3-10 Operating the Library Setting a New Administration Menu Password Setting a New Administration Menu Password NOTE Change the password to so that only authorized persons can access the library and change operation settings. Do not forget the password. Only a service representative can reset the p...
Page 65 - Setting and Viewing SCSI IDs; Default SCSI IDs
3-11 Operating the Library Setting and Viewing SCSI IDs L ibrary Operat io n Setting and Viewing SCSI IDs NOTE The tape library has a Fast/Wide SCSI interface. SCSI addresses can be set from: • 0 to 7 on a DLT 4000-based library • 0 to 15 on a DLT 7000-based library If connecting to a narrow host, u...
Page 66 - Setting SCSI IDs; SCSI Address Configuration Options
3-12 Operating the Library Setting and Viewing SCSI IDs Setting SCSI IDs A SCSI ID is required for the robotics controller and each drive. The default IDs are shown in Table 3-1 on page 3-11. The following configuration choices are available: Table 3-2 SCSI Address Configuration Options To change th...
Page 68 - Interpreting SCSI Bus Status Indicator LEDs; SCSI Status Indicators; Viewing Current SCSI Address Settings; Indication
3-14 Operating the Library Setting and Viewing SCSI IDs Interpreting SCSI Bus Status Indicator LEDs Each SCSI bus has an LED to indicate the bus status. Table 3-3 SCSI Status Indicators Viewing Current SCSI Address Settings To view the current SCSI address settings: 1. Verify that the drive status d...
Page 69 - Loading Tape Cartridges Into the Library; Inserting/Removing Cartridges with Software
3-15 Operating the Library Loading Tape Cartridges Into the Library L ibrary Operat io n Loading Tape Cartridges Into the Library Inserting/Removing Cartridges with Software If the software package requires that cartridges be inserted and removed using the software, check the software documentation ...
Page 70 - Loading Tapes
3-16 Operating the Library Loading Tape Cartridges Into the Library Loading Tapes Tapes are bulk loaded into magazines, which are then inserted into the library through the front access door. The library holds from one to three 5-slot magazines. To load tapes into the magazine: 1. Verify that the dr...
Page 71 - Opening the Front Access Door
3-17 Operating the Library Loading Tape Cartridges Into the Library L ibrary Operat io n 6. Open the access door by pulling the top of the door outward. NOTE Do not let the door fall open. The door straps may be damaged. Figure 3-3 Opening the Front Access Door 7. Insert up to five tape cartridges i...
Page 72 - Inserting Magazines
3-18 Operating the Library Loading Tape Cartridges Into the Library 8. Insert the magazine so it lines up with the arrow on the label inside the library, the handle is facing the front of the library, and the tapes are facing the inside of the tape library. The magazine should “click” into place. Fi...
Page 73 - Removing Tape Cartridges from the Library
3-19 Operating the Library Removing Tape Cartridges from the Library L ibrary Operat io n Removing Tape Cartridges from the Library The tape library is designed to hold from one to three 5-slot magazines. Follow these steps to remove magazines from the library: NOTE Some software packages require th...
Page 76 - Viewing Cartridge Bar Code Labels
3-22 Operating the Library Viewing Cartridge Bar Code Labels Viewing Cartridge Bar Code Labels Bar code label information can be viewed for each tape cartridge in the library using the control panel. Bar code information displays sequentially by storage slot number. To view bar code information: 1. ...
Page 77 - Cleaning the Library Tape Drives
3-23 Operating the Library Cleaning the Library Tape Drives L ibrary Operat io n Cleaning the Library Tape Drives NOTE Cleaning the drives takes about 5 minutes per drive and requires a special digital linear tape cleaning cartridge. (Typically, cleaning cartridges are light yellow and data cartridg...
Page 79 - Setting Configuration Options
3-25 Operating the Library Setting Configuration Options L ibrary Operat io n Setting Configuration Options You can set certain options to customize the way the library operates. These options are called configurations. To change a configuration: 1. Verify that the drive status displays (if not, pre...
Page 80 - Configuration Options
3-26 Operating the Library Setting Configuration Options Table 3-4 Configuration Options Config Name Description Default RECOVERY ON/OFF If the configuration is set to ON, the library attempts to recover from errors. If the configuration is set to OFF, the library immediately stops moving if an erro...
Page 81 - Config Name
3-27 Operating the Library Setting Configuration Options L ibrary Operat io n REP RECOVERED ON/OFF When set to ON, the recovered errors are reported. When set to OFF, the recovered errors are not reported. ON CONF40 ON/OFF Used by service personnel only. Do not attempt to use this configuration – to...
Page 82 - Retrieving Performance Information
3-28 Operating the Library Retrieving Performance Information Retrieving Performance Information Use the INFO * option to display information about the operations of the library. This information is called a log. To access an information log: 1. Verify that the drive status displays (if not, press C...
Page 83 - Information Logs
3-29 Operating the Library Retrieving Performance Information L ibrary Operat io n Table 3-5 Information Logs Log Name Description REVISION Displays the library’s firmware revision number. LIB ODOMETERS * Press ENTER to select the odometer logs. HOURS # Number of operation hours (time during which p...
Page 84 - Error Logs
3-30 Operating the Library Retrieving Performance Information HARD ERROR * Log of unrecoverable errors (commands that did not successfully complete). Returns either NO HARD ENTRIES or ENTRY # . (There may be multiple hard error numbers.) Press ENTER to view the log for the currently displayed error,...
Page 85 - Log Name
3-31 Operating the Library Retrieving Performance Information L ibrary Operat io n DESTINATION 1 # Element to which the first destination refers. (Valid for MOVE and EXCHANGE movements only.) DESTINATION 2 # Element to which the second destination refers. (Valid for EXCHANGE movement only.) ODOMETER...
Page 86 - Running an Internal Test
3-32 Operating the Library Running an Internal Test Running an Internal Test The library can run self-diagnostic tests. To run these tests, follow these steps: CAUTION Some diagnostic tests can place tape cartridges in unexpected locations. These tests should be run only by authorized service person...
Page 87 - Internal Tests
3-33 Operating the Library Running an Internal Test L ibrary Operat io n Table 3-6 Internal Tests Test Name Description EXERCISE MECH Runs the VERTICAL TEST , TRANSLATE TEST , MAGAZINE IO , and DRIVE IO tests. Each test is run one time per test loop. EXCHANGE DEMO Used by service personnel only. Do ...
Page 88 - Test Name
3-34 Operating the Library Running an Internal Test WELLNESS TEST Checks the general capability of the library. Requires one loaded tape cartridge, but the drives and transport must be empty. Runs INIT MECHANICS and EXERCISE MECH . Each test is run one time per test loop. FIND PLUNGE HOME Runs mecha...
Page 90 - Using Online Drive Replacement
3-36 Operating the Library Using Online Drive Replacement Using Online Drive Replacement CAUTION Unless the situation described below exists, this options should only be used by an authorized service representative. Using this option causes the library drive mechanism(s) to become inactive. Online d...
Page 92 - Troubleshooting
3-38 Operating the Library Troubleshooting Troubleshooting This section provides information on solutions to problems that may occur in the operation of the library. Table 3-7 lists steps the administrator should take before consulting a service representative. NOTE If you decide that a service call...
Page 93 - Problem
3-39 Operating the Library Troubleshooting L ibrary Operat io n DEVICE FAILED displays. Hardware Error #61 (External SCSI cables) is reported. • Make sure that only one SCSI device type (single-ended OR differential) exists on the SCSI bus. • Verify that the library SCSI selector switch is set corre...
Page 97 - Supplies and Customer Support
A-1 S uppl ie s & S upp ort A Supplies and Customer Support
Page 99 - Supplies and Accessories; Basic Supplies and Accessories
A-3 Supplies and Customer Support Supplies and Accessories S uppl ie s & S upp ort Supplies and Accessories A full range of supplies may be ordered through a Hewlett-Packard authorized dealer, sales office, or through HP Direct. To contact HP Direct, call 1-800-227-8164 or write to HP Direct at ...
Page 100 - Bar Code Labels
A-4 Supplies and Customer Support Supplies and Accessories Bar Code Labels Bar Code labels are not available through Hewlett-Packard, but may be ordered through other companies (see sample labels shipped in the accessories kit). When ordering, make sure the bar code labels meet the following specifi...
Page 101 - Drive Upgrade Kits
A-5 Supplies and Customer Support Supplies and Accessories S uppl ie s & S upp ort Drive Upgrade Kits DLT 4000 - 1 Drive upgrade kit (upgrades 4115 to 4215) C5174F DLT 7000 - 1 Drive upgrade/conversion kit (upgrades 7115 to 7215; converts 4x15 to 7115) C5174J User’s Guide (replacement/additional...
Page 102 - Hewlett-Packard Customer Support; HP FIRST/QUICK FAX Faxback Services
A-6 Supplies and Customer Support Hewlett-Packard Customer Support Hewlett-Packard Customer Support If a DLT library fails during the warranty period, and the troubleshooting guide and user manual does not solve the problem, you can receive support by doing the following: • Consult HP FIRST or QUICK...
Page 104 - Europe; North and South America (includes Canada)
A-8 Supplies and Customer Support Hewlett-Packard Customer Support Europe Austria 06 60 63 86 Belgium, Dutch 0800 11906 Belgium, French 0800 17043 Denmark 800 10453 Finland 0800 13134 France 05 905900 Germany 0130 810 061 Ireland 01 662 5525 Italy 1678 59020 Netherlands 06 022 2420 Norway 800 11319 ...
Page 105 - Electronic Support Services; On-line Service Providers; Service Provider
A-9 Supplies and Customer Support Hewlett-Packard Customer Support S uppl ie s & S upp ort Electronic Support Services For 24-hour access to information over your modem: On-line Service Providers Technical information is available on CompuServe and America Online. Hewlett-Packard Web Site Produc...
Page 106 - Customer Support Centers
A-10 Supplies and Customer Support Hewlett-Packard Customer Support Customer Support Centers NOTE Contact the customer support center in your area for technical assistance during the warranty of your product. North and South America (includes Canada) Monday - Friday, 6am - 6pm MST HP Colorado Tape D...
Page 107 - Elsewhere
A-11 Supplies and Customer Support Hewlett-Packard Customer Support S uppl ie s & S upp ort Asia-Pacific Australia +64 (0) 3 9282 8000 China +85 (0) 10 6505 3888 Hong Kong +85 (0) 2 2802 4098800 96 7729 India + 91 (0) 11 682 6035 Indonesia +62 (0) 21 350 3408 Japan +81 (0) 3 3335 8333 Korea +82 ...
Page 108 - Telephone Support After Warranty; Before Calling
A-12 Supplies and Customer Support Hewlett-Packard Customer Support Telephone Support After Warranty Before Calling Before calling, please complete the following information so that you will have it ready for the support center representative: • Serial number of product ____________________ • Brand ...
Page 111 - Safety Information; Laser Safety
B-3 Safety and Regulatory Information Safety Information S a fe ty and Regul a tory Safety Information Laser Safety WARNING Do not attempt to disable the interlocks or open the service panels while library power is turned on. If the library is operating with the service panels removed, or with fewer...
Page 112 - Regulatory Information
B-4 Safety and Regulatory Information Regulatory Information Regulatory Information
Page 113 - Declaration of Conformity
B-5 Safety and Regulatory Information Regulatory Information S a fe ty and Regul a tory Declaration of Conformity
Page 114 - United Kingdom Telecommunications Act 1984; English Translation of German Sound Emission Directive
B-6 Safety and Regulatory Information Regulatory Information United Kingdom Telecommunications Act 1984 The digital linear tape libraries are approved under Approval Number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Herstellerbescheinigu...
Page 115 - Turvallisuusyhteenveto
B-7 Safety and Regulatory Information Regulatory Information S a fe ty and Regul a tory Turvallisuusyhteenveto Laserturvallisuus LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP DLT Tape Library -nauhamuistiasemat ovat käyttäjän kannalta turvallisia luokan 1 laserlaitteita. Nauhamuistiasemien sisälle as...
Page 116 - English Translation of Finnish Regulatory Information
B-8 Safety and Regulatory Information Regulatory Information English Translation of Finnish Regulatory Information LASER SAFETY SUMMARY LASER SAFETY CLASS 1 LASER PRODUCT (The same text in Swedish) HP DLT Tape Library Systems are for user safe class 1 laser products. In normal use the laser bar code...
Page 117 - Japanese VCCI Statement; English Translation of Japanese VCCI Statement
B-9 Safety and Regulatory Information Regulatory Information S a fe ty and Regul a tory Japanese VCCI Statement English Translation of Japanese VCCI Statement This equipment is in the Class B category information technology equipment based on the rules of Voluntary Control Council For Interference b...
Page 119 - TapeAlert Messages
C-1 T a p e A lert Me s s a ges C TapeAlert Messages
Page 121 - TapeAlert Messages and Descriptions
C-3 TapeAlert Messages TapeAlert Messages and Descriptions T a p e A lert Me s s a ges TapeAlert Messages and Descriptions There are three types of messages, listed in order of severity. They are information (I), warning (W), and Critical (C). Information messages explain a diagnostic situation. War...
Page 122 - Flag
C-4 TapeAlert Messages TapeAlert Messages and Descriptions 6 Write Failure C The tape is from a faulty batch or the tape drive is faulty: 1. Use a good tape to test the drive. 2. If the problem persists, call the tape drive supplier helpline. Eject the tape and inspect for damage. Insert a new tape ...
Page 131 - Glossary
Glossary-1 G lo ssa ry Glossary A autochanger. See tape library. autochanger controller. The part of the library that controls the sending and receiving of SCSI commands and controls the picker. B bulk load magazine. See magazine. C cartridge . A plastic enclosure that contains the digital linear ta...
Page 135 - Index; Index 1
Index Index 1 A accessories , A-3 ADMIN * menu , 3-6 entering the password , 3-9 B backup software , 1-27 bar code labels labeling cartridges , 2-4 labeling magazines , 2-5 viewing from display window , 3-22 barcodes, viewing , 3-22 C cables routing , 1-23 changing the password , 3-10 cleaning messa...