Page 2 - Important Safety Information
© Copyright 2005, 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be c...
Page 3 - Contents
Contents 3 Contents Customer self repair ...................................................................................................................... 6 Parts only warranty service .................................................................................................................
Page 6 - Customer self repair; Parts only warranty service
Customer self repair 6 Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identif...
Page 7 - Riparazione da parte del cliente
Customer self repair 7 • Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif - Pièces pour lesquelles la réparation par le client est fa...
Page 8 - Servizio di garanzia per i soli componenti; Customer Self Repair
Customer self repair 8 In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richie...
Page 9 - Reparaciones del propio cliente
Customer self repair 9 stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über da...
Page 10 - Servicio de garantía exclusivo de componentes
Customer self repair 10 Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente ( http://www.hp.com/go/selfrepair ). S...
Page 11 - Reparo feito pelo cliente; Serviço de garantia apenas para peças
Customer self repair 11 Garantieservice "Parts Only" Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen. Voor de Parts Only garantiese...
Page 16 - Illustrated parts catalog; In this section; Exploded view
Illustrated parts catalog 16 Illustrated parts catalog In this section Exploded view ....................................................................................................................................... 16 System components .............................................................
Page 19 - System components
Illustrated parts catalog 19 System components Item Description 1 KVM Server Console Switch 2 Expansion Module
Page 21 - Replaceable spare parts; HP KVM Server Console Switch spares kit
Replaceable spare parts 21 Replaceable spare parts In this section HP KVM Server Console Switch spares kit ................................................................................................. 21 Console switch hardware spares kit.............................................................
Page 22 - Console switch hardware spares kit
Replaceable spare parts 22 Console switch hardware spares kit 341519-001 SPS—HDWE, MNT KIT, CNSL, KVM SWT
Page 23 - Interface adapter spares kits
Replaceable spare parts 23 Interface adapter spares kits Description Original spare part number Modified spare part number SPS—ADPTR, INTFC, KVM, USB 340388-001‡ See requirement 396633-001 SPS—ADPTR, INTFC, KYBD/VID/MSE, PS/2 286597-001‡ See requirement 396632-001 SPS—ADAPTER, SERIAL INTERFACE* 3752...
Page 24 - Expansion module spares kit
Replaceable spare parts 24 Expansion module spares kit Description Original spare part number Modified spare part number SPS—BD-EXPN MOD, KYBD/VID/MSE 286600-001‡ See requirement 396635-001 ‡ REQUIREMENT: For Customers in the EU only. The use of the Original Spare part is regulated by RoHS legislati...
Page 25 - Expansion module hardware spares kit
Replaceable spare parts 25 Expansion module hardware spares kit 306808-001 SPS—BRKT, EXPSN MOD, KVM/IP UTP CAT5 cable spares kit Description Spare part number SPS—CBL, KYBD/VID/MSE, CT5, 3FT 286592-001 SPS—CBL, KYBD/VID/MSE, CT5, 6FT 286593-001 SPS—CBL, KYBD/VID/MSE, CT5, 12FT 286594-001 SPS—CBL, KY...
Page 26 - Serial cable spares kit
Replaceable spare parts 26 Serial cable spares kit 154020-001 SPS—CA & HDWE KIT, MISC
Page 27 - Removal and replacement procedures; Safety considerations; Required tools
Removal and replacement procedures 27 Removal and replacement procedures In this section Safety considerations .............................................................................................................................. 27 Required tools ...............................................
Page 28 - Removal and replacement procedure tips
Removal and replacement procedures 28 Removal and replacement procedure tips After completing all necessary removal and replacement procedures, power on any attached devices to be sure that all components are operating properly. IMPORTANT: As you are removing the console switch components, be sure t...
Page 29 - Removing the console switch side-mount hardware
Removal and replacement procedures 29 Item Description 1 Server 2 Expansion module 3 Console switch 4 USB Interface Adapter 5 PS/2 Interface Adapter Removing the console switch side-mount hardware 1. Remove the screws securing the console switch to the rail. 2. Remove the cage nuts, if necessary. 3....
Page 30 - Removing the console switch standard-mount hardware
Removal and replacement procedures 30 4. Remove the screws securing the side-mounting brackets to the console switch. Removing the console switch standard-mount hardware 1. Remove the screws securing the console switch to the rail.
Page 32 - Removing the console switch cantilever-mount hardware; Replacing the console switch side-mount hardware
Removal and replacement procedures 32 Removing the console switch cantilever-mount hardware 1. Remove the screws securing the console switch to the rail. 2. Remove the clip nuts or cage nuts, if necessary. 3. Remove the screws securing the 1U brackets to the console switch. Replacing the console swi...
Page 35 - Replacing the console switch standard-mount hardware
Removal and replacement procedures 35 3. Slide the side-mounting bracket tabs into the U locations on each side of the rack. 4. Install four cage nuts into the side-mounting bracket U locations. 5. Secure the console switch to the rails, using four M-6 screws, two on each side. Replacing the console...
Page 37 - Replacing the console switch cantilever-mount hardware
Removal and replacement procedures 37 5. Secure the console switch to the rails using two M-6 screws, one on each side. Replacing the console switch cantilever-mount hardware Type A—round-hole rails 1. Remove the four screws, two on each side, from the console switch. 2. Attach the 1U brackets to th...
Page 40 - Removing the expansion module
Removal and replacement procedures 40 4. Secure the console switch to the rails using the appropriate number of M-6 screws. Removing the expansion module 1. Disconnect all cabling. NOTE: Identification labels are provided on the UTP CAT5 cables to mark the ports to which they are connected. 2. Remov...
Page 42 - Replacing the expansion module
Removal and replacement procedures 42 If the expansion module was rail-mounted, remove the two screws and cage nuts securing the expansion module to the internal rack rail. Replacing the expansion module 1. Mount the expansion module into the rack. 2. Reconnect the cabling according to the identific...
Page 43 - Removing and replacing the expansion module hardware; Removing the interface adapter; Replacing the interface adapter
Removal and replacement procedures 43 Removing and replacing the expansion module hardware Remove the screws securing the hardware to the expansion module. To replace the component, reverse the removal procedure. Removing the interface adapter IMPORTANT: The cables on the PS/2 Interface Adapter have...
Page 44 - Troubleshooting; Troubleshooting sequence; Is the console switch operational?; Has the customer verified the firmware version?
Troubleshooting 44 Troubleshooting In this section Troubleshooting sequence ....................................................................................................................... 44 Diagnosing the problem .................................................................................
Page 45 - Has the customer performed the Run Diagnostics feature?
Troubleshooting 45 Has the customer performed the Run Diagnostics feature? 1. Ask the customer to perform Run Diagnostics (" Running System Diagnostics " on page 56 ). NOTE: In a cascaded configuration, the Run Diagnostics feature does not perform diagnostics on cascaded console switches. Th...
Page 46 - Diagnosing the problem; When the activity light indicator is not on
Troubleshooting 46 Diagnosing the problem This section covers the steps to quickly isolate a problem. When the activity light indicator is not on 1. Ask the customer to be sure that the console switch is powered on and that the power source is valid. 2. Ask the customer to be sure that the cable con...
Page 47 - When the cascaded console switch configurations are not correct
Troubleshooting 47 5. Ask the customer if the UTP CAT5 cables being used are the correct cable length (" Connection length table " on page 74 ). 6. Ask the customer if the standard UTP CAT5 cables supplied by HP are being used. The cables being used must be unshielded twisted pair, utilizing...
Page 49 - When the video resolution is distorted
Troubleshooting 49 When the video resolution is distorted Ask the customer to refer to the connection length table (on page 74 ).
Page 50 - Frequently asked questions; Are the expansion module ports hot-pluggable?
Frequently asked questions 50 Frequently asked questions In this section Are the expansion module ports hot-pluggable? ......................................................................................... 50 Are the interface adapters hot-pluggable? .................................................
Page 52 - How do I cascade console switches?; How do I know which port my cascaded console switch is; How do I locally connect a cascaded console switch?
Frequently asked questions 52 NOTE: You can also press the Ctrl key twice within one second to launch the OSD. You can use this key sequence in any place you see Print Scrn. How do I cascade console switches? Refer to "Cascading console switches (on page 62 )." How do I change the keyboard l...
Page 54 - Why can remote HP IP Console Switch users not access
Frequently asked questions 54 Why can remote HP IP Console Switch users not access servers attached to a cascaded HP KVM Server Console Switch? In order for remote HP IP Console Switch users to access servers attached to a cascaded HP KVM Server Console Switch, the HP KVM Server Console Switch must ...
Page 55 - Diagnostic tools; Activating Run Diagnostics
Diagnostic tools 55 Diagnostic tools In this section Activating Run Diagnostics ...................................................................................................................... 55 Running System Diagnostics...........................................................................
Page 56 - Running System Diagnostics
Diagnostic tools 56 A passed test is indicated with a green circle, and a failed test is indicated by a red X. The test is complete when the last test symbol displays. 4. (Optional) If you have any offline interface adapters, you can click Clear to remove them from the list. 5. (Optional) If you hav...
Page 57 - Displaying the firmware version; Displaying the console switch firmware version; Displaying the interface adapter firmware version
Displaying the firmware version 57 Displaying the firmware version In this section Displaying the console switch firmware version.......................................................................................... 57 Displaying the interface adapter firmware version ..............................
Page 59 - Updating the firmware; Updating the cascaded console switch firmware
Updating the firmware 59 Updating the firmware In this section Updating the console switch firmware....................................................................................................... 59 Updating the cascaded console switch firmware ...................................................
Page 60 - Updating the interface adapter firmware; Updating the interface adapter firmware simultaneously; Updating the interface adapter firmware individually
Updating the firmware 60 The update process has three updates—Loading Application Firmware, Loading Graphics Chip, and Loading System Data. You see a progress bar for each of those three updates. The firmware update is not done until all of the updates have been loaded. When the firmware is updated,...
Page 62 - Cascading console switches; Compatible console switch models; Compaq Server Console Switch
Cascading console switches 62 Cascading console switches In this section Compatible console switch models ........................................................................................................... 62 Cascading an HP KVM Server Console Switch with another HP KVM Server Console Switch...
Page 63 - HP IP Console Switch; Cascading an HP KVM Server Console Switch with
Cascading console switches 63 HP IP Console Switch CAUTION: Do not use interface adapters to cascade HP IP Console Switches with console switches. If interface adapters are used to cascade these products, undesirable operations might occur. CAUTION: While cascading console switches, be sure that the...
Page 64 - Example of an HP KVM Server Console Switch cascade configuration
Cascading console switches 64 22. Update all interface adapter firmware (" Updating the interface adapter firmware " on page 60 ). The following figure shows an HP KVM Server Console Switch cascaded to another HP KVM Server Console Switch. The top console switch is the main console switch, w...
Page 65 - Cascading a Compaq Server Console Switch with an HP
Cascading console switches 65 Item Description 6 KVM cable 7 Local port 8 Cascaded console switch * not shown Cascading a Compaq Server Console Switch with an HP KVM Server Console Switch 1. Mount the console switches in the rack. 2. Connect the local port KVM cable to the console switch. 3. Connect...
Page 66 - Example of a Compaq Server Console Switch cascade configuration; Cascading an HP KVM Server Console Switch with an HP
Cascading console switches 66 Example of a Compaq Server Console Switch cascade configuration Item Description 1 Server 2 KVM cable 3 PS/2 Interface Adapter 4 UTP CAT5 cable 5 Main Compaq Server Console Switch 6 Local port 7 Cascaded console switch Cascading an HP KVM Server Console Switch with an H...
Page 68 - Example of an HP IP Console Switch cascade configuration
Cascading console switches 68 Example of an HP IP Console Switch cascade configuration Item Description 1 Server 2 PS/2 Interface Adapter or USB Interface Adapter* 3 UTP CAT5 cable 4 UTP CAT5 cable 5 KVM cable 6 Main HP IP Console Switch 7 Local port 8 Cascaded HP KVM Server Console Switch * not sho...
Page 69 - Viewing and selecting ports and servers; Viewing servers
Viewing and selecting ports and servers 69 Viewing and selecting ports and servers In this section Viewing servers...................................................................................................................................... 69 Viewing the Port column............................
Page 70 - Viewing the Server Status column
Viewing and selecting ports and servers 70 Port number of the first console switch Port number of the cascaded console switch Server Status Icon displayed (" Viewing the Server Status column " on page 70 ) Description 02 The servers are connected to an expansion module so they are using the ...
Page 71 - Component identification; EID Location for the interface adapter
Component identification 71 Component identification In this section Components .......................................................................................................................................... 71 EID Location for the interface adapter ..........................................
Page 72 - Serial number location
Component identification 72 recognize and manage attached peripherals, such as the interface adapter, and assigns paths for data transmission. The EID is located on the back of the interface adapter. Serial number location You must provide the serial number to HP when requesting information or order...
Page 73 - Specifications; Console switch spares specifications
Specifications 73 Specifications In this section Console switch spares specifications ........................................................................................................ 73 Connection length table .....................................................................................
Page 74 - Connection length table
Specifications 74 Connection length table The console switch offers optimum video performance when the distance between the server and console switch is 15.24 m (50 ft) or less (1280 x 1024 at 75 Hz). The system is capable of operation at distances up to 30.48 m (100 ft) at reduced video resolutions...
Page 75 - Technical support; Before you contact HP
Technical support 75 Technical support In this section Before you contact HP............................................................................................................................. 75 HP contact information ...........................................................................
Page 76 - Acronyms and abbreviations
Acronyms and abbreviations 76 Acronyms and abbreviations CRC cyclic redundant checks EID electronic identification number EPR engineer problem resolution IA interface adapter KVM keyboard, video, and mouse OSD on-screen display RAM random access memory RMA return material authorization USB universal...
Page 77 - Index
Index 77 2 286597-001 SPS-ADPTR, INTFC, KYBD/VID/MSE 23 3 340386-001 SPS-SWITCH, SVR CNSL, KVM, 0 x 1 x 8 21 340387-001 SPS-SWITCH, SVR CNSL, KVM, 0 x 2 x 16 21 340388-001 SPS-ADPTR, INTFC, KVM, USB, 1PK 23 341519-001 SPS-HDWE, MNT KIT, CNSL, KVM SWT 22 375203-001 SPS-ADAPTER, SERIAL INTERFACE 23 39...