HP 3000CP - Manual

Finding Information iii Where to find the most commonly needed information To find how to … Go to … Install the printer ÁThe Setup Guide. Connect the printer ÁThe Setup Guide. Choose media ÁPage 3-2, Choosing Media in this guide. Load media ÁPage 3-13, Loading Roll Media in this guide or the quick r...

Table of Contents iv Table of Contents Welcome 1-1 A Five-Minute Guide To Your Printer 1-2 Your Printer’s Main Features 1-2Take Up Reel 1-4Connections 1-7Memory 1-7Software Applications and Drivers 1-8 Front View of Printer 1-9Rear View of printer 1-10 Using the Front Panel 2-1 The Front Panel 2-2 S...

Table of Contents v Installing the Final Print 3-6 Media Types 3-8 HP Commercial Names of Media Types 3-8Physical Characteristics of Media Types 3-9Combinations of Media Type and Print Quality 3-10 Using Coated Paper and Heavy Coated Paper with Productivity Mode 3-11 Handling Your Media 3-12 Loading...

Table of Contents vi Replace the Ink System 4-13 After replacing the Ink System 4-23 Removing and Storing Partially Used Ink Systems 4-24 Handle the Ink Systems with Care 4-24Storing the Ink System in the HP DesignJet CP Ink System Storage Container 4-25Removing the Ink System from the HP DesignJet ...

Table of Contents vii (Merge) 6-9 Printing Color Images in Monochrome 6-10 Switching between Color and Monochrome 6-11 Printing Speeds and Print Quality 6-12 Print mode settings 6-14Changing the print mode 6-16 Managing Your Prints 7-1 Managing Pages Currently being Printed or Drying 7-2 Cancelling ...

Table of Contents viii To Recalibrate the Printer 8-6To Restore the Factory’s Calibration 8-7 Changing the Graphics Language 8-8 To Change the Graphics Language Setting 8-8Graphics Language and Networks 8-9 Changing the Interface Settings 8-10 To Change the I/O Time-out Setting 8-10Upgrading Your Pr...

Table of Contents ix Troubleshooting 11-1 A Note About Troubleshooting 11-2 Where to Find Help in Solving Problems 11-3 Finding the Source of Your Problem 11-4 Solving Image-Quality Problems 11-5 How to Proceed with the Image Quality Print Diagnosis 11-5If the Color is Not as Expected 11-6Some Gener...

Table of Contents x Printhead Checks 11-37Using the Replace Ink System Key 11-37Checking Ink Systems 11-38If You Have Problems Reseating a Printhead 11-41Cleaning Electrical Contacts 11-42 Clearing a Media Jam 11-44 Solving Communication Problems 11-45 If there is a Problem Communicating between You...

1-1 1 Welcome 1 A Five-Minute Guide To Your Printer 1-2 Front View of Printer 1-9 Rear View of printer 1-10 1

WelcomeA Five-Minute Guide To Your Printer 1-2 A Five-Minute Guide To Your Printer Your Printer’s Main Features Your printer is an inkjet printer designed for printing high-quality, large-format color or monochrome images. Some major features of the printer are: ■ Large capacity ink system ■ True 60...

Welcome A Five-Minute Guide To Your Printer 1-3 The HP DesignJet CP Ink Systems There are two HP DesignJet CP Ink Systems designed together with your HP DesignJet 3500CP or 3000CP printer. Both Ink Systems include three-components; printhead, printhead cleaner and ink cartridge to provide large-capa...

WelcomeA Five-Minute Guide To Your Printer 1-4 Take Up Reel The Take Up Reel consists of the left and right hand assemblies, sensor assembly, spindle assembly, core tube and a media weight. As the media is fed out of the printer (1) it travels down the front of the printer, around the Media Weight (...

Welcome A Five-Minute Guide To Your Printer 1-7 Connections 3500CP Only The 3500CP printer comes with an HP JetDirect network interface card, for LAN connections, as well as a parallel interface for a direct connection to your computer. See the Setup Guide for information on connecting your printer ...

WelcomeA Five-Minute Guide To Your Printer 1-8 Software Applications and Drivers To make sure that your printer prints exactly what you were expecting - in terms of size, position, orientation, color and quality - use the correct driver for the combination of your application software and your print...

Welcome A Five-Minute Guide To Your Printer 1-9 Front View of Printer 12'' / 305mm 42'' / 1067mm + 54''/1372mm = + 36''/915mm = + 50''/1270mm = Window Ink Cartridges (inside) Roll Cover Standby Switch Printhead Cleaners(inside) Front Panel Display Front Panel Media-Entry Slot Media Lever Printheads ...

WelcomeA Five-Minute Guide To Your Printer 1-10 Rear View of printer Pocket for Quick Reference Guide and Media Knife Slots for upgrades Socket for Network Interface Parallel Interface power cord Power Switch Handles for liftingduring assembly of the printer

2-1 1 Using the Front Panel 2 The Front Panel 2-2 Standby Mode 2-6 Printing the Current Configuration 2-7 Entering the Menu System 2-8 Printing the Menus 2-9 Printing Other Internal Prints 2-12 Navigating the Menu System 2-14 Menu Graphics Used in This Manual 2-15 Navigation Examples 2-16 Other Type...

Using the Front PanelThe Front Panel 2-2 The Front Panel The front panel of the printer is made up of four functional areas as shown below: C4704002 Form Feed and Cut Cancel Replace Ink System Pause Color Mono Previous Enter Receiving Print CurrentConfiguration(Press both Keys) Photo Productivity Ec...

Using the Front Panel The Front Panel 2-3 Display Section The display section of the front panel consists of the two-line display and the four display keys to its right (Previous, ↑ , ↓ and Enter). ■ The display can show two lines of text and is used for displaying: – menus used to configure the pri...

Using the Front PanelThe Front Panel 2-4 Action Keys The action keys let you: ■ cancel the current printer operation (Cancel). ■ advance and cut media (Form Feed and Cut). ■ replace ink system components (Replace Ink System). ■ pause the printer (Pause). See chapter 7, Managing Your Prints, for info...

Using the Front PanelStandby Mode 2-6 Standby Mode The printer has a standby mode where, after a period of inactivity, the printer goes into a sleep mode (low-power usage mode). This is indicated by the front panel display and status indicators turning off. The indicator light on the Standby switch ...

Using the Front Panel Printing the Current Configuration 2-7 Printing the Current Configuration The display section is used for setting the printer’s configuration. You can print out a report showing the printer’s current configuration by following the steps below. 1 Make sure that media is loaded. ...

Using the Front PanelEntering the Menu System 2-8 Entering the Menu System 1 Make sure a status screen is displayed, as shown in the example below: 2 Press the Enter key. Either the SHORT MENUS screen or the FULL MENUS screen: is displayed, with the Queueing & Nesting option shown. NOTE You may ...

Using the Front Panel Printing the Menus 2-9 Printing the Menus You can see the complete menu structure available on the printer by printing the Front-Panel Menus print. To help understand the menu structure and its navigation, print it now: NOTE The Menus print is printed in the size specified in t...

Using the Front PanelPrinting the Menus 2-10 c Press Enter. d Press ↓ or ↑ until Menu is displayed. e Press Enter. The printer prints a menu tree of the entire front-panel menu structure. The Receiving light flashes while the file is being processed, and then the printer starts printing. 3500CP Only...

Using the Front PanelPrinting Other Internal Prints 2-12 Printing Other Internal Prints In addition to the current configuration print and menu print, there are several other internal prints available in the printer. The internal prints are listed below: 3500CP Only PostScript demo Demonstrates the ...

Using the Front Panel Printing Other Internal Prints 2-13 Service print The Service print provides information needed for printer servicing, such as the current configuration, operating conditions (temperature and humidity), ink levels, and other statistics about printer usage. Menu The Menu print s...

Using the Front PanelNavigating the Menu System 2-14 Navigating the Menu System Once in the first-level menu, you can navigate the menu system using the display keys. NOTE A → character in a menu option box indicates that another level of menu is available. C4704006 Press Previous to display the pre...

Using the Front Panel Menu Graphics Used in This Manual 2-15 Menu Graphics Used in This Manual At the end of this chapter, there are some examples of navigating the menu system, showing all the menu displays available. In the rest of this manual, a menu graphic is displayed in the left margin when y...

Using the Front PanelNavigation Examples 2-16 Navigation Examples Use the following examples to practice navigating the menu system. All examples assume that you have entered the menu system from the STATUS screen shown below. Selecting the Full Menu Mode ◆ Make sure the STATUS display level is show...

Using the Front Panel Navigation Examples 2-17 4 Press Enter. 5 Press ↓. 6 Press Enter. 7 Press Previous. 8 Press Previous again to return to the STATUS screen in the front-panel display. C4704034 MENU MODE Short* C4704034 MENU MODE Full C4704034 UTILITIES Menu mode=Full → C4704034 FULL MENUS Utilit...

Using the Front PanelNavigation Examples 2-18 Changing the Color Calibration Setting in the Image Quality Menu 3500CP Only In this example, you will change the Color Calibration setting in the Image Quality menu. The colored arrows on the excerpt from the Front-Panel Menus print on page 2-20 corresp...

Using the Front Panel Navigation Examples 2-19 5 Press the Enter key to select the option and move to the Color calibration third-level menu. The option currently selected is displayed with a *. 6 Change the displayed option by pressing the ↓ or the ↑ key. 7 Press the Enter key to set COLOR CALIBRAT...

Using the Front Panel Navigation Examples 2-21 Changing the Merge Setting in HP-GL/2 Settings In this example, you will change the Merge setting in the HP-GL/2 Settings. The colored arrows on the excerpt of the Front-Panel Menus print on the next page correspond to the numbered instructions. You sho...

Using the Front PanelNavigation Examples 2-22 5 Press the Enter key to select the option and move to the Merge third-level menu. The option currently selected is displayed with a * 6 Change the displayed option by pressing the ↓ or the ↑ key. 7 Press the Enter key to set Merge equal to the new displ...

Using the Front PanelNavigation Examples 2-24 Changing Margins This example shows how to adjust the page margins. ◆ Make sure the STATUS display level is shown on the front panel: 1 Enter the menu system by pressing the Enter key. Either the SHORT MENUS screen or the FULL MENUS screen is displayed w...

Using the Front Panel Navigation Examples 2-25 5 Press the Enter key to display the MARGINS menu. 6 Use the ↑ and ↓ keys to display the available options and, when the desired option is displayed, press the Enter key to select it as the setting for Margins . 7 To exit the menu system, press the Prev...

Using the Front PanelNavigation Examples 2-26 Changing the Drying Time This example adjusts the drying time, a setting used to suit different environmental conditions, in the DRYING TIME menu. The printer must be in full menu mode for this example. ◆ Make sure the STATUS display level is shown on th...

Using the Front Panel Navigation Examples 2-27 5 Press the Enter key to display the DRYING TIME menu. 6 Use the ↑ and ↓ keys to display the available options and, when the desired option is displayed, press the Enter key to select it as the setting for Drying time. 7 To exit the menu system, press t...

Using the Front PanelOther Types of Front-Panel Display Information 2-28 Other Types of Front-Panel Display Information Other types of messages are also displayed in the front panel, such as those displayed for selecting media type during media loading: or the amount of ink remaining: There are othe...

3-1 1 Working with Media 3 Choosing Media 3-2 Using the Ink System UV Outside 3-5 Handling Your Media 3-12 Loading Roll Media 3-13 Take Up Reel loading 3-20 Unloading Media from the Take Up Reel 3-27 Removing a Roll from the Printer 3-31 Installing a New Roll into the Printer 3-33 Changing the Core ...

Working with MediaChoosing Media 3-2 Choosing Media Your printer supports several types of media. Choosing the best media type for your needs is an essential step in ensuring good image quality. For best printing results, use only genuine Hewlett-Packard media, whose reliability and performance have...

Working with Media Choosing Media 3-3 Some Important Points about Media Types ■ This printer supports many media types. However, the quality of some images may be reduced if you do not use HP media. ■ Whenever you load a roll or a sheet, the printer’s front-panel display prompts you to specify the m...

Working with MediaChoosing Media 3-4 Supported Media Types Your printer supports several types of media The supported types and their most common uses are shown in the table below. The media you choose will depend on the ink system you have installed that is, UV inks or imaging inks. NOTE:HP Heavywe...

Working with Media Using the Ink System UV Outside 3-5 Using the Ink System UV Outside Laminating the Media after Printing After you have printed a file using the HP DesignJet CP Ink System UV on 3M ™ Changeable Opaque Imaging Media 8522CP and before displaying the print outdoors, it must be laminat...

Working with MediaUsing the Ink System UV Outside 3-6 Installing the Final Print Recommendations to Follow When Installing the Final Print Follow these recommendations when the final print is to be displayed outdoors: ■ Installation temperatures Final graphic installation temperature should range be...

Working with Media Using the Ink System UV Outside 3-7 CAUTION Always apply the final print to the surface by hand or using a squeegee with alow friction paper sleeve. 1 Position the final print on the surface. Measure the final print placement relative to the sides of the substrate. 2 Tape the full...

Working with MediaMedia Types 3-8 Media Types HP Commercial Names of Media Types The following table lists the common and HP commercial names of the media types supported by your printer. Media Type on theFront-Panel Display Commercial Name of Media as described in the Media Guide for printers Also ...

Working with Media Media Types 3-9 Physical Characteristics of Media Types The following table lists the physical characteristics of the different supported media types. CAUTION Using Back-lit media with a separate slip sheet is not recommended when usingthe Take Up Reel. NOTE:When loading media int...

Working with MediaMedia Types 3-10 Combinations of Media Type and Print Mode The table below shows possible combinations of media type and print quality. NOTE:If you are using a third-party Raster Image Processor (RIP) to print with yourprinter, the above table may not apply. In this case, consult y...

Working with Media Using Coated Paper and Heavy Coated Paper with Productivity Mode 3-11 Using Coated Paper and Heavy Coated Paper with Productivity Mode You should always select the media type in the front-panel menu that matches the media type you have loaded in the printer, with the following one...

Working with MediaHandling Your Media 3-12 Handling Your Media ■ Handle film and glossy media by the edges or wear cotton gloves. Skin oils can interact with the ink and cause it to smear. ■ Although the standard ink systems supplied with this printer have excellent lightfastness, colors will eventu...

Working with Media Loading Roll Media 3-13 Loading Roll Media To start this procedure you need to have a roll of media installed on to the printer spindle. See page 3-33, Installing a New Roll into the Printer. 1 Check the leading edge as it unwinds from the spool. If it is not evenly cut or if it i...

Working with Media Loading Roll Media 3-15 5 Insert the media into the printer. 6 When the media is fed into the printer as far possible the media button light comes on. The front panel displays: 7 Make sure the media is aligned with dashed line as shown below. C472371 C4704034 to continue Press Loa...

Working with MediaLoading Roll Media 3-16 8 Press the media button and the media will be fed into the printer. 9 Press the ↓ key next to the front-panel display to indicate you are loading a roll. 10 Use the ↑ and ↓ keys until the display shows the type of media you are loading and then press the En...

Working with Media Loading Roll Media 3-17 11 Align the media. a When the front panel displays “Lower Lever”. Lower the media lever. b Wind the media stop in the direction of the arrow shown below. This is to take up any slack in the roll before aligning the media. c The front panel displays: C47040...

Working with MediaLoading Roll Media 3-18 d Take hold of the edges of the media now extending from the exit slot and pull the media toward you until taut. Then align the left and right edges of the media, so that they are flush with the edges of the roll. e When you have aligned the media lift the l...

Working with Media Loading Roll Media 3-19 13 When you close the roll cover you have two options, depending on the status of the Take Up Reel a If the Take Up Reel is turned off the printer is now ready to print. NOTE:If you want to turn on the Take Up Reel, see page 8-12, Turning on the Take Up Ree...

Working with MediaTake Up Reel loading 3-20 Take Up Reel loading To start this procedure you need to have a roll of media installed into the printer see page 3-33, Installing a New Roll into the Printer and Loading Roll Media 3-13. CAUTION Using Back-lit media with a separate slip sheet is not recom...

Working with MediaTake Up Reel loading 3-22 5 Pull the media down taut to the position shown below. Do not attempt to pull more media from the printer, if you need more media use the front panel. C472334

Working with Media Take Up Reel loading 3-23 6 Use a small amount of sticky tape (see note below) to attach the media to the core. Use three strips, one at each side of the media and one in the middle. Stick the middle one first. NOTE:Use only tape which will not tear the media when it is removed la...

Working with MediaTake Up Reel loading 3-24 8 Important: Press the media wind button on the Take Up Reel panel indicated below to wind the media once around the core. C472337 Media wind button

Working with Media Take Up Reel loading 3-25 9 Press the ↓ button on the front panel to advance some more media, advance about the amount shown below to enable you to insert the Media Weight It is important that the Media Weight is the same width as the media you are using. By matching color coded l...

Working with MediaTake Up Reel loading 3-26 11 Press Previous or Enter. The front panel displays: NOTE:When the Take Up Reel is in operation it is important to ensure that the TakeUp Reel sensor is not blocked. 12 Shown below is how the printer should look when it is in operation. As media is fed fr...

Working with Media Unloading Media from the Take Up Reel 3-27 Unloading Media from the Take Up Reel To remove media from the printer see page 3-31, Removing a Roll from the Printer. To unload roll media from the Take Up Reel perform the following procedure. NOTE:Before unloading media ensure the ink...

Working with Media Unloading Media from the Take Up Reel 3-29 8 Slide open the spindle lock on the right hand side of the Take Up Reel. 9 Remove the Take Up Reel spindle. Spindle lock C472358 A B C473449a

Working with MediaUnloading Media from the Take Up Reel 3-30 10 Remove the Take Up Core from the Take Up Reel spindle. To remove roll media from the printer perform the following procedure. Take Up Core (with media) Mediaguide Take Up Reel spindle C472350c

Working with Media Removing a Roll from the Printer 3-31 Removing a Roll from the Printer To unload media from the Take Up Reel see page 3-27, Unloading Media from the Take Up Reel. 1 If the media button light is off, press Form Feed and Cut on the front panel. 2 If the media button light is on, pre...

Working with Media Installing a New Roll into the Printer 3-33 Installing a New Roll into the Printer 1 If an empty spindle is installed in the printer, open the roll cover and remove the empty spindle by pulling firmly on each end, A and then B as shown below. 2 Remove the new roll from its wrappin...

Working with Media Installing a New Roll into the Printer 3-35 7 Insert the spindle so that the large media stop (A) is to the right and the small endcap (B) to the left. Push in firmly on both ends. Make sure the media remains flush against the media stop. The media must be positioned on the roll a...

Working with MediaChanging the Core Tube on the Take Up Reel 3-36 Changing the Core Tube on the Take Up Reel The Core tube on the Take Up Reel must be the same width as the media you are using. To change the core perform the following procedure. 1 Slide open the spindle lock on the right hand side o...

Working with Media Changing the Core Tube on the Take Up Reel 3-37 3 Remove the left-hand media guide. 4 Remove the old Take Up Core. 5 Install the new Core you have chosen onto the spindle and re-install the left hand guide assembly. NOTE:You can also use an empty cardboard tube to replace the plas...

Working with MediaLoading sheet media 3-40 Loading sheet media Which edge first? You can load a sheet in either portrait or landscape orientation. Unless using the Rotate option (see page 5-15, Rotating an Image), load the sheet in the same orientation as you have specified in your software. If prin...

Working with Media Loading sheet media 3-41 3 Holding the media at its sides, align the right edge with the perforated line on the entry platen. When the media is fed into the printer as far possible the media button light comes on. 4 When you are satisfied that the media is positioned straight, pre...

Working with MediaLoading sheet media 3-42 6 Using the ↑ and ↓ keys until the display shows the type of media you are loading*. Then press the Enter key. *For information on media types, see page 3-2, Choosing Media. 7 The printer moves the sheet in and out to check its size and alignment, and then ...

Working with Media Unloading Sheet Media 3-43 Unloading Sheet Media 1 Wait until the appropriate drying time has passed (see page 3-45, Drying Time (Take Up Reel =off)). No drying time is necessary for some combinations of media types and print modes). 2 Press the Form Feed and Cut button 3 Gently p...

Working with MediaUnloading Sheet Media 3-44 Compensating for Badly Cut Media If media is persistently difficult to load, it could be an indication that it has been cut unevenly, with the media width on the leading edge different to that of the trailing edge. A front-panel option called Skew toleran...

Working with Media Drying Time (Take Up Reel =off) 3-45 Drying Time (Take Up Reel =off) On some media types, the ink needs to dry before the media is unloaded. The printer automatically determines the appropriate drying time, based on the type of media you have selected and the current temperature a...

Working with MediaDrying time (Take Up Reel =on) 3-46 Drying time (Take Up Reel =on) If you are using the Take Up Reel the ink must be dry before the media is wound up onto the Take Up Tube, otherwise the image will be damaged. In most cases the Take Up Reel paper loop gives the print time to dry be...

Working with Media Drying time (Take Up Reel =on) 3-47 Automatic This is the default setting. The printer (if necessary) will automatically adjust the drying time depending on the following: ■ Type of Media ■ Print Mode ■ Width of printing area ■ Environmental conditions CAUTION To avoid the printer...

Working with Ink SystemsAbout the Ink System 4-2 About the Ink System The HP DesignJet CP Ink Systems There are two HP DesignJet CP Ink Systems designed together with your HP DesignJet 3500CP and 3000CP printers for a total printing solution that delivers clear, sharp prints - every time. ■ The HP D...

Working with Ink Systems About the Ink System 4-3 What is an Ink System? In each of the four ink systems, there are three separate components that work together. The components of each ink system are color-coded to help you install them correctly. Ink Cartridge Each ink cartridge is a large-capacity...

Working with Ink SystemsAbout the Ink System 4-4 How to Identify the HP DesignJet CP Ink System UV Components The appearance of the HP DesignJet CP Ink System UV is similar to the HP DesignJet CP Ink System. To help you easily identify the UV Ink System each component is marked with the following sy...

Working with Ink Systems About the Ink System 4-5 When Does the Ink System Refill the Printheads? Normally the printheads are refilled when a print has been finished. If you are printing an image with a high ink density which is larger than E/A0, the printer may stop during the print to refill. The ...

Working with Ink Systems Monitoring the Ink Level 4-9 Monitoring the Ink Level You can monitor how much ink you have remaining in each ink cartridge by selecting the Ink level display in the front-panel menu. The display provides an indication of how much ink is remaining in each of the four ink car...

Working with Ink SystemsMonitoring the Ink Level 4-10 When should I Replace an Ink System? You should replace an ink system when prompted by the printer. When the printer runs out of one or more colors of ink, the printer displays the following message on the front panel. The printer displays four b...

Working with Ink Systems Removing and Replacing Ink Systems 4-11 Removing and Replacing Ink Systems NOTE:It very important that you do not mix ink systems up. The UV ink systemsand other non-UV ink systems are not compatible. Contamination of one ink systemwith the other will result in you having to...

Working with Ink SystemsRemoving and Replacing Ink Systems 4-12 Working with multiple Ink Systems IMPORTANT To get the best images from your HP DesignJet CP Ink Systems always follow these important rules: ■ Change all three components for each ink color set together. The printhead, printhead cleane...

Working with Ink Systems Replace the Ink System 4-13 Replace the Ink System 1 Removing and Replacing Printheads 1 When the printer carriage stops and the front panel displays the message “Open window to access printheads,” open the window of the printer. NOTE:Do not open the window before the “Open ...

Working with Ink Systems Replace the Ink System 4-15 4 Insert the printhead into the stall with the color dot that matches the color of the printhead label. Press down lightly and push the printhead away from you (toward the back of the cradle) until it snaps into place as shown below. NOTE:The prin...

Working with Ink SystemsReplace the Ink System 4-16 2 Removing and Replacing the Printhead Cleaner WARNING When you open the right door of the printer, the printhead cleaners move to theopening in the printer for replacement. Keep hands clear of the opening untilthe printhead cleaners stop moving. 1...

Working with Ink Systems Replace the Ink System 4-17 2 Press down on the printhead cleaner handle and pull it out of the printer. Discard the used printhead cleaner. 3 Insert the new printhead cleaner into the matching color-coded slot in the printer. 4 Repeat steps 2 and 3 for any additional printh...

Working with Ink SystemsReplace the Ink System 4-18 5 Close the right door on the printer. The front panel will display the message “Open left door to access ink cartrg.”. Continue with the next procedure, Removing and Replacing the Ink Cartridges. C4704107

Working with Ink Systems Replace the Ink System 4-19 3 Removing and Replacing the Ink Cartridges 1 Open the left door on the printer. After you open the left door, the printer displays the message shown below on the front panel. The blinking indicator shows which ink cartridge must be replaced. In t...

Working with Ink Systems Replace the Ink System 4-21 4 Insert the new ink cartridge into the slot in the printer, making sure that you match the color of the ink cartridge with the color code on the printer. 5 Plug the valve on the ink cartridge tube into the connector on the printer making sure tha...

Working with Ink Systems After replacing the Ink System 4-23 After replacing the Ink System After you replace the ink system, the printer: ■ aligns the printheads ■ performs a printhead check (if enabled) ■ calibrates the color, if the color calibration function is enabled in the front-panel. See ch...

Working with Ink SystemsRemoving and Storing Partially Used Ink Systems 4-24 Removing and Storing Partially Used Ink Systems If you need to print several images unattended (for example, when printing overnight) and one or more of the ink colors is low on ink, you may want to replace these colors wit...

Working with Ink Systems Removing and Storing Partially Used Ink Systems 4-25 Storing the Ink System in the HP DesignJet CP Ink System Storage Container Additional HP DesignJet CP Ink System Storage Containers can be purchased separately through your Hewlett-Packard dealer. Refer to page 13-18, Orde...

Working with Ink Systems Removing and Storing Partially Used Ink Systems 4-27 7 Insert the printhead into the stall with the color dot that matches the color of the printhead label. NOTE Each printhead is color keyed to the correct stall and will not fit in any otherposition. 8 Press down lightly an...

Working with Ink SystemsRemoving and Storing Partially Used Ink Systems 4-28 NOTE You can store the HP DesignJet CP Ink System UV (UV Pigmented ink)printheads and printhead cleaners in the storage container for up to six weekswithout affecting the Outdoor Durability Warranty (providing you comply wi...

Working with Ink Systems Removing and Storing Partially Used Ink Systems 4-29 Removing the Ink System from the HP DesignJet CP Ink System Storage Container CAUTION The sequence in which the printhead and printhead cleaner are removed fromthe HP DesignJet CP Ink System Storage Container is very impor...

Controlling the Page FormatPage Format 5-4 Do You Need to Adjust the Page Size in the Front Panel? The answer is normally no, because the page size you have selected in your driver overrides the page size selected in the printer. However, some of the circumstances in which you may want to change the...

Controlling the Page Format Page Format 5-5 Adjusting the Page Size in the Front Panel PostScript files Unless you are using the front-panel PS Scale → Fit to page option (see page 5-20, Changing the Scale of a Printed Image), the front-panel page-size settings have no effect on PostScript files tha...

Controlling the Page FormatPage Format 5-6 Non-PostScript files The Size option lets you select the page size of your print. The options are described in the following table. If you need to adjust the page size from the front panel, do so before sending the file from your computer. The printer deter...

Controlling the Page Format Page Format 5-7 Page Size and Clipped Images If you specify in your software a page size that is larger than the media size loaded in the printer, the printer will still print what it can, but may clip your image. Page Size and Nesting (Roll Media Only) Nesting means plac...

Controlling the Page FormatPage Size and Accuracy 5-8 Page Size and Accuracy The printer dynamically modifies the advance of the media, to achieve the best image print, depending on the printheads installed in the printer and the content of the image, although the width of the image will always be c...

Controlling the Page Format Page Size and Accuracy 5-9 The “Optimized” option means the printer will calculate the media advance dynamically depending on: ■ the printheads ■ the use of each printhead This selection will give best possible print quality, but page lengths may change between two or mor...

Controlling the Page FormatPage Size and Accuracy 5-10 5 With the “Page Accuracy” menu still selected, scroll through the menu until “Maximum ” is displayed. Press Enter to access this menu. By selecting this option, the printer will advance media without any dependence on the printhead. Choose this...

Controlling the Page Format Selecting the Ink Emulation Mode 5-11 Selecting the Ink Emulation Mode Your printer can emulate the color behavior of offset printing presses, allowing you to use your printer for color proofing. To get accurate colors for your proof, select the color emulation mode that ...

Controlling the Page FormatAdjusting Margins for Roll and Sheet Media 5-12 Adjusting Margins for Roll and Sheet Media Besides nesting and setting the page size, you can also change the margin settings and expand the printing area of the page, reducing the amount of media waste. The two side margins ...

Controlling the Page Format Adjusting Margins for Roll and Sheet Media 5-13 Extended margins provide wider top and bottom margins. Extended margins enable the printer to do automatic error correction on the leading and trailing edges of an image to prevent image quality defects when it detects nonfu...

Controlling the Page FormatAdjusting Margins for Roll and Sheet Media 5-14 Non-PostScript Files Only For roll media if you select Smaller in the Margins menu selection, you can reduce the margins to 10 mm on the leading and trailing edges of the media. NOTE If Smaller margins are selected, the Nesti...

Controlling the Page Format Rotating an Image 5-15 Rotating an Image Your images can be rotated from the Page format / Rotate option in the front panel if: ■ The file is an RTL/HP-GL/2 file and Queueing and Nesting are off (see page 7-11, Avoiding Media Waste by Nesting Pages) ■ The file is a PostSc...

Controlling the Page FormatRotating an Image 5-16 What is Rotated? ◆ With roll media, both the image and the page orientation are rotated. Notice that the narrow margins are always at the left and right sides, regardless of the orientation. The page size is adjusted to maintain the printing area, pr...

Controlling the Page Format Rotating an Image 5-17 How Does Rotate Interact with Your Software? For PostScript files ■ On sheet media, the front-panel Rotate setting has no effect. ■ On roll media, use the front-panel Rotate setting to save media, by printing narrow pages in landscape orientation, t...

Controlling the Page FormatRotating an Image 5-18 For Non-PostScript Files ■ The printer adds the rotation setting to any rotation angle you specify in your software. For example: For software applications which, like the printer, rotate counter-clockwise the result is the sum of the rotation select...

Controlling the Page Format Printing a Mirror Image 5-19 Printing a Mirror Image If you are using clear imaging media, sometimes called backlit. You may want to print a mirror image of your print. So that when the media is lit from behind it is in the correct orientation. This can be done from the f...

Controlling the Page FormatChanging the Scale of a Printed Image 5-20 Changing the Scale of a Printed Image With a PostScript file, you can enlarge your printed image from the printer’s front panel by using the PS scale option, accessed from the Page format menu. The PS scale feature is useful: ■ If...

Controlling the Page Format Changing the Scale of a Printed Image 5-21 Fit To Page The Fit to page setting adjusts the image size to the page size selected for your printer. For example, If you have selected ISO A2 as the page size and you print an A4-size image, it will be enlarged to fit the A2 pa...

Controlling the Overall appearance of a PrintWays of Controlling the Print’s Appearance 6-2 Ways of Controlling the Print’s Appearance NOTE:Unless you have specifically indicated in your software that the printer ’sfront-panel settings are to be used (for example, Printer’s default Setting in aMacin...

Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes 6-3 Changing Pen Widths and Colors Using the Internal Palettes The “pens” discussed throughout this chapter are the “conceptual” pens in a software palette, rather than the printer's physical pri...

Controlling the Overall appearance of a PrintChanging Pen Widths and Colors Using the Internal Palettes 6-4 To Select a Palette To select a palette through the front-panel menu, go to the Define Palette selection under HP-GL/2 SETTINGS and choose the palette you want. The following table describes t...

Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes 6-5 Viewing Current Config. Settings 1 Make sure either a roll or a sheet of media is loaded. 2 Make sure that the front-panel Color/Mono switch is set to Color. 3 Print the Current Configuration...

Controlling the Overall appearance of a PrintChanging Pen Widths and Colors Using the Internal Palettes 6-6 Viewing the Colors Available For a Palette 1 Make sure that the front-panel Color/Mono switch is set to Color. 2 To print the Palette, go to the INTERNAL PRINTS menu and choose HP-GL/2 Palette...

Controlling the Overall appearance of a Print Changing Pen Widths and Colors Using the Internal Palettes 6-7 To Change the Palette Settings You cannot change the Factory palette, but you can define Palettes A and B to be whatever you choose. NOTE:These settings have no effect on PostScript files. Th...

Controlling the Overall appearance of a Print Changing the Treatment of Overlapping Lines (Merge) 6-9 Changing the Treatment of Overlapping Lines(Merge) The Merge setting controls how overlapping lines are treated. Merge has two settings, Off and On. The following illustration shows the effect of ea...

Controlling the Overall appearance of a PrintPrinting Color Images in Monochrome 6-10 Printing Color Images in Monochrome There are times when you may want to print a color image in monochrome (grayscales only). Examples of this are: ■ You want a draft where color is not important, for example to ch...

Controlling the Overall appearance of a Print Printing Color Images in Monochrome 6-11 Switching between Color and Monochrome 1 Use the front-panel key shown below to toggle between color and monochrome. 2 Send the file from your computer. NOTE The Color/Mono setting also effects most of the printer...

Controlling the Overall appearance of a PrintPrinting Speeds and Print Quality 6-12 Printing Speeds and Print Quality The printing time varies with the Print mode setting, and with the media type specified. Recommended combinations of Print mode and media types are given on page 3-10, Combinations o...

Controlling the Overall appearance of a PrintPrinting Speeds and Print Quality 6-14 Print mode settings You can set the overall Print mode from the front panel. In general: ■ Choose Economy to print your images in the shortest time. ■ Choose Productivity to get a good combination of image quality an...

Controlling the Overall appearance of a Print Printing Speeds and Print Quality 6-15 Using Coated Paper and Heavy Coated Paper with Productivity Mode You should always select the media type in the front-panel menu that matches the media type you have loaded in the printer, with one exception: ■ If y...

Controlling the Overall appearance of a PrintPrinting Speeds and Print Quality 6-16 Changing the print mode 3500CP Only Use the front-panel print mode key to toggle between the three print mode settings.Settings in your PostScript printer driver override the front-panel setting. Use yourdriver for s...

7-1 1 Managing Your Prints 7 Managing Pages Currently being Printed or Drying 7-2 Managing Pages not yet Printed (the Queue) 7-5 Avoiding Media Waste by Nesting Pages 7-11 7

Managing Your PrintsManaging Pages Currently being Printed or Drying 7-2 Managing Pages Currently being Printed or Drying NOTE In this chapter, the terms job and page are used interchangeably for files.PostScript jobs may have multiple pages. RTL and HP-GL/2 jobs are singlepage jobs. Where we talk a...

Managing Your Prints Managing Pages Currently being Printed or Drying 7-3 Cutting a Page before Drying is Complete(Roll Media Only) ◆ Press Form Feed and Cut on the front panel. If you are using the Take Up Reel the Front Panel displays: Remove the media weight and press the ↓ to continue. The front...

Managing Your PrintsManaging Pages Currently being Printed or Drying 7-4 Pausing while Printing a Series of Pages You can pause between two pages already sent from your computer, for example to change the media type or replace the cartridges. 1 Press Pause on the front panel. The printer finishes th...

Managing Your Prints Managing Pages not yet Printed (the Queue) 7-5 Managing Pages not yet Printed (the Queue) What is the Queue? Your printer can store files in a queue at the same time as printing the current file. It stores them by page. If you send only single-page files, you can regard these as...

Managing Your PrintsManaging Pages not yet Printed (the Queue) 7-6 With queueing turned OFF If Queueing is Off and the printer receives print files, the files are printed as they are received, and are not stored in the queue. Nesting time-out settings have no effect when Queueing is Off . ■ Files ar...

Managing Your Prints Managing Pages not yet Printed (the Queue) 7-7 Starting to Print a File that is Waiting for a Time-out If all is in order (media loaded, ink system installed, and no file errors), there are still two reasons why a file you have sent from your computer may not start printing when...

Managing Your PrintsManaging Pages not yet Printed (the Queue) 7-8 Identifying a Job in the Queue In Queueing / Nesting, you can scroll through the pages in the queue. Each has an identifier, comprising: <position in queue>: <image name> Position in Queue The job currently being printed ...

Managing Your Prints Managing Pages not yet Printed (the Queue) 7-9 Prioritizing a Job in the Queue To make any job in the queue the next one to be printed, select it and choose Move to top . If nesting is turned on (see page 7-11, What is Nesting?) the prioritized job may still be nested with other...

Managing Your PrintsManaging Pages not yet Printed (the Queue) 7-10 Making Copies of a Job in the Queue In all cases, the job must be still in the queue. Having selected the job and chosen Copies , use the scrolling keys to specify the number of copies required, and press Enter. The number you enter...

Managing Your Prints Avoiding Media Waste by Nesting Pages 7-11 Avoiding Media Waste by Nesting Pages NOTE Nesting can only be used with roll media. What is Nesting? Nesting means placing pages side-by-side on the media (rather than one after the other), to avoid wasting media. Roll Media saved Nest...

Managing Your PrintsAvoiding Media Waste by Nesting Pages 7-12 Automatic Rotation The printer may automatically rotate a page in nesting (see page 7-13, Which Pages Cannot be Rotated?). It may do this even with a single page. Automatic Rotation does not apply to pages that have margins set to Smalle...

Managing Your PrintsAvoiding Media Waste by Nesting Pages 7-14 Turning Nesting On or Off and Choosing the Nesting Method NOTE:The Optimal setting does not affect PostScript files. If Optimal is selected when printing a PostScript file, Nesting will function as if In order is selected. What Happens t...

Managing Your Prints Avoiding Media Waste by Nesting Pages 7-15 How Long does the Printer Wait for Another File? So that the printer can make the best nest possible, it waits after a file has been received to check if a subsequent page will nest with it or with pages already in the queue. This waiti...

Managing Your PrintsAvoiding Media Waste by Nesting Pages 7-16 Getting the Best from Nesting (Nesting and Margins) 3000CP Only In order to “squeeze in” one more page, the printer may reduce the right margin of the right-most page by up to 3 mm (0.08 in). This is done only if: ■ the Size option in th...

Reconfiguring Your PrinterViewing the Current Overall Configuration of the Printer 8-2 Viewing the Current Overall Configuration of the Printer 3500CP Only To see the current configuration of your printer, print out the configuration print. Theinformation contained on the configuration prints is des...

Reconfiguring Your Printer Viewing the Current Configuration of the Front-Panel Settings 8-5 Viewing the Current Configuration of the Front-Panel Settings 1 Make sure either a roll or a sheet of media is loaded. 2 Print the Current Configuration Print, by pressing the up-arrow and down-arrow keys si...

Reconfiguring Your PrinterRecalibrating the Printer for Accuracy 8-6 Recalibrating the Printer for Accuracy When to Recalibrate the Printer Your printer was calibrated at the factory to ensure that it operates with the greatest accuracy in normal environmental conditions. If you are operating under ...

Reconfiguring Your Printer Recalibrating the Printer for Accuracy 8-7 7 First ensure the media is dry, then rotate the sheet 90 ° counterclockwise and reload it printed-side down, so that the black arrows go into the printer first. 8 Go to Recalibrate again, and choose Measure pattern . When the pri...

Reconfiguring Your PrinterChanging the Graphics Language 8-8 Changing the Graphics Language 3500CP Only To Change the Graphics Language Setting To change the graphics language setting, go to the Device setup/Lang menu. There are three selections, as follows: Graphics Language Comments Automatic Choo...

Reconfiguring Your Printer Changing the Graphics Language 8-9 Graphics Language and Networks For system administrators If you are using the printer with a network spooler, consider having your system administrator modify the spooler to insert automatically the PJL language-switching commands at the ...

Reconfiguring Your PrinterChanging the Interface Settings 8-10 Changing the Interface Settings Network With a network interface (such as the HP JetDirect Print Server), refer to your network interface documentation for advice on any front-panel configuration. The front-panel menu is I/O Setup / Modu...

Reconfiguring Your Printer Changing the Interface Settings 8-11 Upgrading Your Printer with More Memory 3500CP Only Your printer comes with 36 MB of memory (4 MB of main memory plus a 32-MBSIMM) plus 4 MB of internal printing memory. You can expand the memory up to amaximum of 68 MB by adding additi...

Reconfiguring Your PrinterTurning on the Take Up Reel 8-12 Turning on the Take Up Reel The Take Up Reel enables you to have very long prints without the need for you to be present. As the media is printed, it is automatically wound onto the Take Up Reel spindle. NOTE:The default for the Take Up Reel...

Reconfiguring Your Printer Turning on the Take Up Reel 8-13 pressed on the Front Panel. ■ Queueing is turned on. 5 Press the Previous key until you get back to the display saying the printer is Ready.

Controlling Image QualitySelecting the Ink Emulation Mode 9-2 Selecting the Ink Emulation Mode 3500CP Only Your printer can emulate the color behavior of offset printing presses, allowing youto use your printer for color proofing, To get accurate colors for your proof, selectthe color emulation mode...

Controlling Image Quality Selecting the Ink Emulation Mode 9-3 Calibrating the Color Output 3500CP Only Color calibration improves color consistency between prints, and from one printer toanother. The printer prints a test image and measures the image color with a sensorto generate a color calibrati...

Controlling Image QualityPerforming a Image Quality Test 9-4 Performing a Image Quality Test The image quality print helps you determine if you have image quality problems, and if you do, what the cause of the problem is and how to resolve it. The print contains patterns that are designed to highlig...

Controlling Image Quality Servicing the Printheads 9-5 Servicing the Printheads The Printhead Service selection in the Image Quality menu lets you: ■ align the printheads ■ refill the printheads from the ink reservoir ■ select the frequency that you check the printhead for nozzle failures. The three...

Controlling Image QualityServicing the Printheads 9-6 Checking Printheads The printhead check function prints a test pattern and then analyzes the pattern to determine if any printhead nozzles are not placing ink on the media correctly. If nonfunctional nozzles are found, the printer will switch to ...

Controlling Image QualityServicing the Printheads 9-8 Media Test Print If you choose to print on non-endorsed media (Custom Media) it is recommended that you first print the Media Test Print. From the Media Test Print you can determine which print mode best suits the custom media you have loaded. Th...

Controlling Image Quality Servicing the Printheads 9-9 How to perform the Media Test Print 1 When the front-panel displays SELECT MEDIA , use the ↑ or ↓ key to select Test media and press the Enter key. 2 The front panel then displays: 3 On the front panel, select the Photo, Productivity or Economy ...

Controlling Image QualityServicing the Printheads 9-10 5 If the media has been correctly loaded, the front panel will then display: The printer aligns the printheads by producing and calibrating the multi-color pattern. NOTE If the media has not been correctly loaded, you will have to reload it and ...

Controlling Image Quality Servicing the Printheads 9-11 Changing the Print Mode when Media is Already Loaded If, after loading and selecting a print mode for non-endorsed media, you want to change the print mode to another one, it is not necessary to remove and reload the media. From the front panel...

10-1 1 Maintaining Your Printer 1 0 Cleaning the Printer 10-2 Lens Maintenance 10-3 Normal Printer Use 10-6 Storing and Moving Your Printer 10-7 10

Maintaining Your PrinterCleaning the Printer 10-2 Cleaning the Printer WARNING To avoid an electric shock, make sure that the printer is switched OFF andunplugged before you clean it. Do not let water get inside the printer. CAUTION Do not use abrasive cleaners on the printer. NOTE Any maintenance o...

Maintaining Your Printer Lens Maintenance 10-3 Lens Maintenance The optical sensor on the printhead carriage has a lens cover to protect if from ink aerosol and other contaminants. The lens cover is located on the lower right side of the carriage. Over time, this lens cover will get dirty and need t...

Maintaining Your PrinterLens Maintenance 10-4 Replacing the Lens Cover 1 Press the Replace Ink System key on the front panel. 2 When the printer carriage stops and the front panel displays the message “Open window to access printheads,” open the window of the printer. NOTE:Do not open the window bef...

Maintaining Your Printer Lens Maintenance 10-5 9 Making sure that you do not touch the glass portion of the lens cover, install the new lens cover into the slot. Make sure the cover is firmly in place. 10 Press the ↓ key on the front panel. You have finished replacing the lens cover. 11 Close the pr...

Maintaining Your PrinterNormal Printer Use 10-6 Normal Printer Use “Normal” printer use means an average of 160 ft² of print per day. Under normal usage conditions, it will be approximately 5 years before you need maintenance. If you use the printer more than this, it will need maintenance service m...

Maintaining Your Printer Storing and Moving Your Printer 10-7 Storing and Moving Your Printer If you need to move your printer or store it for an extended period of time, you need to prepare your printer properly to avoid possible damage to the printer. To prepare your printer, follow the instructio...

Maintaining Your PrinterStoring and Moving Your Printer 10-8 Removing the Printheads 1 Open the window of the printer when the printer carriage stops and the front panel displays the message “ Open window to access printheads .” After you open the window, the front-panel displays the message “ Remov...

Maintaining Your Printer Storing and Moving Your Printer 10-9 3 Repeat step 2 for the remaining three printheads. When you have removed all four printheads, the front panel displays the message “ Close window to continue .” 4 Close the printer window. The front panel displays the message “ Open righ...

Maintaining Your Printer Storing and Moving Your Printer 10-11 The front panel displays the message “ Open left door to access ink cartrg. ”. Continue with the next procedure, Removing the Ink Cartridges. Removing the Ink Cartridges 1 Open the left door on the printer. After you open the left door, ...

Maintaining Your PrinterStoring and Moving Your Printer 10-12 CAUTION Never pull the ink cartridge out by the tube or connector. This may cause theink cartridge to leak. Always grasp the body of the cartridge when removing orinstalling. 3 Remove the used ink cartridge from the slot in the printer. 4...

Maintaining Your Printer Storing and Moving Your Printer 10-13 Once the printer has verified that all printhead cleaners have been removed, it moves the printer mechanisms to the transport positions and displays the message “ Switch power off ”. Switching off and Disconnecting the Printer 1 Switch t...

11-1 1 Troubleshooting 11 A Note About Troubleshooting 11-2 Where to Find Help in Solving Problems 11-3 Finding the Source of Your Problem 11-4 Solving Image-Quality Problems 11-5 Solving Media-Handling Problems 11-28 Solving Ink System Problems 11-31 Clearing a Media Jam 11-44 Solving Communication...

TroubleshootingA Note About Troubleshooting 11-2 A Note About Troubleshooting Much of the troubleshooting information contained in this chapter is provided to complement the printer’s own internal image quality checking features. 3500CP Only The HP DesignJet 3500CP printer provides new printing conc...

Troubleshooting Where to Find Help in Solving Problems 11-3 Where to Find Help in Solving Problems n To find the meaning of front-panel messages, see chapter 12, Front-Panel Messages. n If you know the problem is related to a certain task, first check the relevant section in this manual, for step-by...

TroubleshootingFinding the Source of Your Problem 11-4 Finding the Source of Your Problem 1 Look at the front-panel display for messages. See chapter 12, Front-Panel Messages for an explanation of front-panel messages. 2 Test the printer. n Switch the printer off at the power switch at the back of t...

Troubleshooting Solving Image-Quality Problems 11-5 Solving Image-Quality Problems NOTE:To achieve the best performance from your printer, only use genuine HPaccessories and supplies, whose reliability and performance have been thoroughlytested to give trouble-free performance and Photo-quality prin...

TroubleshootingSolving Image-Quality Problems 11-6 NOTE:Before starting any corrective action: If the printer has not performed aprinthead check or printhead alignment check recently, select the printheadalignment check from the front-panel menu (see page 9-5, Aligning Printheads) andthen reprint th...

Troubleshooting Solving Image-Quality Problems 11-7 Some General Information About the Image Quality Test One of the printer’s internal prints is the Image Quality Print test, accessed from the Utilities / Service tests / Image quality print menu. Whenever you suspect that your printing is not corre...

TroubleshootingSolving Image-Quality Problems 11-8 How to Use the Image Quality Print 1 The Image Quality Print prints in A3 and B sizes so you must have media loaded (roll or sheet) that is this size or larger. Do not use 3M Changeable Opaque Imaging media or equivalent. 2 Use the same type of medi...

Troubleshooting Solving Image-Quality Problems 11-9 Note to Printer Strip in Image Quality print scan here as shown in printed sample

TroubleshootingSolving Image-Quality Problems 11-10 Analyzing the Image Quality Test Results The following paragraphs describe how to use each pattern. Test Pattern 1: Printhead Warm-Up This print warms up the printheads, leaving them in a perfect operating condition. You can ignore this pattern and...

Troubleshooting Solving Image-Quality Problems 11-11 What is Banding? Banding is when you see repetitive horizontal bands within your printed image (these may appear as light or dark bands). The test pattern is printed with four primary colors; black, cyan, magenta and yellow. The three secondary co...

TroubleshootingSolving Image-Quality Problems 11-12 Problem See: Corrective Action 1 Banding in cyan, blue and green columns only, but more evident in cyan than in blue and green columns.This is an indication that the cyan printhead may require servicing or could be damaged. _ Refer to test 11-16, N...

Troubleshooting Solving Image-Quality Problems 11-13 Banding Caused by Media Advance Problems Another type of banding is caused by an inaccurate media advance. The printer prints an image in ‘bands’ or ‘swaths’ which have fixed widths depending on the advance of the media roller. If the advance of t...

TroubleshootingSolving Image-Quality Problems 11-14 Banding is the most common problem that can affect your image quality but another problem that may affect them is color misalignment. Problem See: Corrective Action 1 Banding in all color columns. Example B Refer to 11-20, Color Alignment Quality T...

Troubleshooting Solving Image-Quality Problems 11-15 Problems Due to Misalignment There are two types of misalignment; vertical and horizontal, refer to page 11-20, Color Alignment Quality Test for more information. Misalignment between two primary colors when creating a secondary color can cause tw...

TroubleshootingSolving Image-Quality Problems 11-16 Test Pattern 3: Nozzle Print Test IMPORTANT Use this test purely to confirm an error highlighted in Test Pattern 2:. Some of the printhead nozzle problems that you will see in this pattern do not mean you will not get perfect image quality results....

Troubleshooting Solving Image-Quality Problems 11-17 Nozzles not printing There are two ways to see this problem, it is easier to see the error from the first check. See example D. 1 In the top pattern, marked with numbers, if the diagonally stepped lines are broken in one or more steps it indicates...

TroubleshootingSolving Image-Quality Problems 11-18 Nozzles misdirected If all the stepped lines are visible in the top pattern, then all the printhead nozzles are printing. However the nozzles could still be misdirected, possibly due to some dried ink around the nozzles, as shown in the following e...

TroubleshootingSolving Image-Quality Problems 11-20 Test Pattern 4: Color Alignment Quality Test This test pattern is to check the color alignment, and produces six patterns each with two different primary colors. In each pattern you will see primary color circles. If there is misalignment between t...

Troubleshooting Solving Image-Quality Problems 11-21 Test Pattern 5. Color Variation Pattern Test This test produces four boxes: black, blue, cyan and yellow. In each box there are three horizontal bands; the two outer bands are 100% shade, the inner band is shaded from 100% scaling to 75%. The purp...

TroubleshootingSolving Image-Quality Problems 11-22 No Printing Defects Found in the Image Quality Print If all the test patterns from the Image Quality Print are correct and you stillexperience print quality problems, here are some of the more likely causes to check:n the print mode used in your pr...

Troubleshooting Solving Color Accuracy problems 11-23 Solving Color Accuracy problems 3500CP Only These are two areas you should review when troubleshooting a color accuracyproblem: Configuration Check that you are using the correct driver setting and CRD information for your software. Check which i...

TroubleshootingSolving Color Accuracy problems 11-24 Configuration The configurations of the printer, the driver, and/or the Software RIPs define how ink is applied to each type of media. Use the information in the following table to configure your printer and software for best color accuracy. Media...

TroubleshootingSolving Color Accuracy problems 11-26 Where to Find Additional Information The means of accurately managing the colors printed by your printer vary with the software application and driver being used. Refer to the following documentation:n The Software Application Note for your applic...

TroubleshootingSolving Media-Handling Problems 11-28 Solving Media-Handling Problems The Front Panel Keeps Indicating that Media Is Misaligned or Incorrectly Positioned Roll media n The roll may be loaded the wrong way. The media should load over the roll toward you. n The media may be loaded at an ...

Troubleshooting Solving Media-Handling Problems 11-29 between prints or nesting sets. n If you need to cut the media before the ink-drying time has passed or before the next print begins printing, press Form Feed and Cut key on the front panel. However if the Take Up Reel is on you will need to perf...

TroubleshootingSolving Media-Handling Problems 11-30 The Cutter is Jammed n Switch the printer off.n Open the window.n With you finger and thumb carefully pinch together the cutter assembly plates (1) and move it to the left (2). n If the paper needs to be removed from the printer because it is dama...

Troubleshooting Solving Ink System Problems 11-31 Solving Ink System Problems Important An “ink system” refers to one color. It is made up of the ink cartridge, the printhead and the printhead cleaner. All three components of an ink system must be used together. The three components are designed to ...

TroubleshootingSolving Ink System Problems 11-32 Summary of Ink System Defect Messages Check ink system / Ignore This message follows one that has notified you of an error. You can either check the ink system (and possibly replace the failed components) now, or ignore the error and continue printing...

TroubleshootingSolving Ink System Problems 11-34 If the Replace Ink System Key does not Work 1 Make sure the window is closed before you press the Replace Ink System key. 2 Try pressing Enter to clear the previous message. 3 The printer may be busy; wait until it has completed the current process. P...

Troubleshooting Solving Ink System Problems 11-35 Printhead Alignment Errors The printer automatically runs the printhead alignment procedure every time you load, replace or even reseat a printhead, whether it is a new printhead or not. Do not remove the printheads unnecessarily. The routine is also...

TroubleshootingSolving Ink System Problems 11-36 2 Load media of a suitable type for calibrating. Make sure you do not change the Media Type selection. 3 Perform the alignment procedure again (with Image Quality / Printhead Service / Align Now). 4 Unload the media you used for alignment. 5 Reload th...

Troubleshooting Solving Ink System Problems 11-37 Printhead Checks Your printer makes a printhead check at the frequency set in the Image Quality / Printhead Service / Printheads Check / Frequency front-panel menu. This check is also made when you power the printer on, when you explicitly request a ...

TroubleshootingSolving Ink System Problems 11-38 Checking Ink Systems If you see the message “Check ink system / Ignore” you can either proceed with the steps detailed in this section (press the ↑ key) or you can choose to continue printing (press the ↓ key). If you select “Check ink system” ( ↑ ), ...

Troubleshooting Solving Ink System Problems 11-39 CAUTION Do not touch, wipe, or attempt to clean the printhead nozzles. This can damage theprinthead. Handle the ink systems with care. (See the diagram on page 11-42.) n Make sure that the protective blue tape and green cardboard have been removed fr...

TroubleshootingSolving Ink System Problems 11-40 Checking the Ink Cartridges If prompted, open the left door to access the ink cartridges. The message “Check ink cartridge / Abort” is displayed. The flashing squares indicate which printheads require checking. If you are unable to fix the errors now,...

Troubleshooting Solving Ink System Problems 11-41 If You Have Problems Reseating a Printhead When printheads are installed, in extreme circumstances it is possible that the printer will not recognize them. This will be visible on the front panel with the message “Replace printhead” or “Check printhe...

TroubleshootingSolving Ink System Problems 11-42 Cleaning Electrical Contacts The printer prints by firing tiny drops of ink onto the media. This is controlled by electrical signals that are sent from the printhead carriage to the printhead through electrical contacts. During normal printing operati...

Troubleshooting Solving Ink System Problems 11-43 CAUTION Do not touch, wipe, or attempt to clean the printhead nozzles (on the right-hand sidein the diagram above). This can damage the printhead. Handle the ink systems withcare. 3 Using damp cotton swabs, clean the electrical contact pads (the copp...

TroubleshootingClearing a Media Jam 11-44 Clearing a Media Jam 1 If the front panel displays: 2 or: switch the printer OFF at the power switch at the back of the printer, open the window, and lower the media lever. 3 Carefully move the printhead carriage out of the way - if possible all the way to t...

Troubleshooting Solving Communication Problems 11-45 Solving Communication Problems If there is a Problem Communicating between Your Computer and the Printer Some symptoms of a communication problem are: n The front-panel Receiving light does not come on.n The front-panel display does not show STATU...

TroubleshootingSolving Problems with Image Position or Content 11-46 Solving Problems with Image Position or Content If you don’t find the solution to the problem here, other sources of help are:n The documentation supplied with the driver that you are using to manage the output from your software a...

Troubleshooting Solving Problems with Image Position or Content 11-47 If the Image is Clipped n This normally indicates a discrepancy between the actual printing area on the loaded media and the printing area as understood by your software. For general advice on printing areas and page size, see cha...

TroubleshootingSolving Problems with Image Position or Content 11-48 If the Entire Image is in One Quadrant of the Correct Printing Area n Is the page size configured in the software too small?n Are you sure that your software doesn’t believe the image to be in one quadrant of the page? Otherwise, t...

Troubleshooting Solving Problems with Image Position or Content 11-49 another cable to see if the problem is corrected. n If you have connected your computer to the parallel port on the printer, make sure you are using a genuine HP parallel interface cable. n If the front-panel graphics language set...

Troubleshooting Solving Front-Panel Problems 11-51 Solving Front-Panel Problems If the Replace Ink System Key Does Not Work n Make sure the window is closed before you press Replace Ink System.n The printer may be busy. Wait until it has completed the current process.n Press Enter to clear the previ...

TroubleshootingSolving Front-Panel Problems 11-52 If a “System Error” Message Is Displayed Press Enter. If the message does not clear: 1 Turn the printer off, then on again to try to clear the error message. 2 If the message is still displayed, record the whole alphanumeric code. Report the code to ...

Troubleshooting Take Up Reel problems 11-53 Take Up Reel problems Take Up Reel Does Not function n You may have a power problem. Check the power cable is connected and that there is power available at the socket. n Check the ON/OFF switch is in the ON position at the back of the Take Up Reel.n Check...

TroubleshootingSolving Miscellaneous Problems 11-54 Solving Miscellaneous Problems If the Printer does not Print n You may have a power problem. If there is no activity at all from the printer, and no lights on the front panel, check that the power cable is connected correctly and that there is powe...

Troubleshooting Solving Miscellaneous Problems 11-55 If the Printer Waits Too Long to Print a Nest n Change the Nest wait setting. See page 7-15. If the Bail (Black Metal Bar) does not Lower All the Way n If the bail (the black metal bar just inside the printer’s window) will not lower all the way, ...

TroubleshootingGetting Help 11-56 Getting Help Hewlett-Packard has support services available to help you in case you have a problem with your printer. For a list of the support services available, refer to the Hewlett-Packard Support Services booklet shipped with this printer. What to Do Before You...

Troubleshooting Getting Help 11-57 n If possible print out the following reports. See page 2-12, Printing Other Internal Prints and fax them to the support center helping you: – Usage report – Postscript config. – Service print.

12-1 1 Front-Panel Messages 1 2 Message Explanations and Actions 12-2 12

Front-Panel MessagesMessage Explanations and Actions 12-2 Message Explanations and Actions This is a list of the messages in the front-panel display. If an action is needed, it is shown in italics in the Explanation and Action column. The messages are listed in alphabetical order. Message Explanatio...

Front-Panel Messages Message Explanations and Actions 12-3 Check ■■ * ■ Close right door The printer has detected an error in the printhead cleaners indicated by the stars. Reseat (do not replace) the indicated cleaners. When you have done so, close the right door of the printer. See 11-39, Checking...

Front-Panel MessagesMessage Explanations and Actions 12-4 Edge not foundReload media The printer could not find edge of media during loading procedure. Check the leading edge of the media for unevenness or tears; cut a straight edge, if necessary, and reload. Be sure to position the right edge along...

Front-Panel Messages Message Explanations and Actions 12-5 Image quality notassured → This message appears after the printer finds an error in the ink system. One or more of the ink systems have passed their specified life, one or more of the printhead cleaners are full of ink, or one or more of the...

Front-Panel MessagesMessage Explanations and Actions 12-6 Ink cartridge valveout ■■❏■ → The printer has detected that one or more of the ink cartridge valves (as indicated by flashing squares) has popped out during refilling. Press ↓ to check the failing ink cartridge. You should reseat the valves i...

Front-Panel Messages Message Explanations and Actions 12-9 Mixed ink system ❏■■■ → At power-on or after the ink systems have been serviced, the printer has detected components of different ink system types (for example, Imaging and UV Pigmented). Printing will be disabled until the ink systems are a...

Front-Panel Messages Message Explanations and Actions 12-11 Printhead checkerror ■■❏■ → or Printhead checkerror → The message “Printhead check error” may be displayed if: ■ You are using colored media. Either disable checking or use media that is clean, white, and opaque. See the remarks on 11-35, M...

Front-Panel MessagesMessage Explanations and Actions 12-14 Replace mixedprinthead(s) ■■●■ One of the printheads inserted into the printer is of a different ink system to the others.Remove the incorrect printhead and replace with a printhead which is of the same type of ink system as the others. Repl...

Front-Panel Messages Message Explanations and Actions 12-15 Set transport → Yes Mode → No You have selected transport mode in the front-panel menu. The printer is waiting for you to accept or reject the transport mode. Accepting transport mode starts the process of removing all ink systems. Press ↑ ...

Front-Panel Messages Message Explanations and Actions 12-17 STATUS Messages Message Explanation and Action STATUS Accessing head cleaners You have pressed the Replace Ink System key or there is an error in the head cleaners and you have pressed ↑ or ↓ . The carriage is moving so that you can access ...

Front-Panel MessagesMessage Explanations and Actions 12-18 STATUSChecking printheads The printer is printing a pattern to test the printheads. Wait until the check is complete. STATUSCreating pattern The printer is performing an accuracy calibration. Wait until the calibration is complete. STATUSHea...

13-1 Reference 1 3 Printer Specifications 13-2 Interface Specifications 13-10 Interface Cables 13-11 Regulatory Notices 13-12 Declaration of Conformity 13-16 Ordering Accessories 13-18 13

ReferencePrinter Specifications 13-2 Printer Specifications Functional Specifications Ink systems HP DesignJet CP Ink System:(Supplied with printer) HP DesignJet CP Ink System UV:(Can be ordered separately) Four: yellow, cyan, magenta and black.600 dpi, 240 nozzle, 7.5kHz.Each color cartridge contai...

Reference Printer Specifications 13-3 Margins Normal Smaller (roll media only) Extended (roll media only)(default) Using CP ink systems (Imaging) Leading edge:Trailing edge:Sides: 19 mm (0.75 in)17 mm (0.67 in)15 mm (0.59 in) 10 mm (0.39 in)10 mm (0.39 in)15 mm (0.59 in) 29 mm (1.14 in)27 mm (1.06 i...

Reference Printer Specifications 13-5 Printer Power Specifications Source 100-240V ac ± 10%. Autoranging. Frequency 50-60 Hz Current 2 amp maximum Consumption 120 watts maximum Energy Star rating (USA) Maximum power in idle state: 45 watts. Take Up Reel Power Specifications Source 100-240V ac ± 10%....

Reference Printer Specifications 13-9 Printing Area (= Media Size Minus Margins) Actual Media widths Page Size Printing Area inches millimeters Extra Wide 42/50/54 in 50/54 in 54 in 50/54 in 54 in 1m (39.37in) x 1.4m (55.6 in)44 x 62in (1.12m x 1.57m)54 x 76in (1.37m x 1.93)1.2m x 1.7m (47.2in x 66....

ReferenceInterface Specifications 13-10 Interface Specifications Below are the parallel interface specifications. For specifications of the HP JetDirect Print Server (Network Interface), see the JetDirect Print Server documentation supplied with this printer. For specifications of the Optional HP Je...

Reference Interface Cables 13-11 Interface Cables The following cables are recommended for optimum performance and electromagnetic compatibility: Cables for Macintosh Computers Interface type(Computer) HP part number Cable length Connector type at computer end of cable Serial (RS 422) Interface(Appl...

ReferenceRegulatory Notices 13-12 Regulatory Notices To Obtain a Material Safety Data Sheet (MSDS) You can obtain current Material Safety Data Sheets for the ink systems used in the printer (HP part numbers for Imaging inks: C1806A [black], C1807A [cyan], C1808A [magenta] and C1809A [yellow]) (HP pa...

Reference Regulatory Notices 13-13 CAUTION Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to thisequipment not expressly approved by the Hewlett-Packard Company, maycause harmful interference and void the FCC authorization to operate thisequipment. NOTE:Note: This equipment ha...

Reference Regulatory Notices 13-15 VCCI Class A and class B (Japan) Korean EMI statement Taiwanese EMI statement Tele- communications General Approval (UK) Telecommunications Statement The HP DesignJet 3500CP and 3000CP printers, models C4723A and C4724A, are approved under Approval Number NS/G/1234...

ReferenceDeclaration of Conformity 13-16 Declaration of Conformity DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name:Manufacturer’s Address: Hewlett-Packard Española S.A. Barcelona DivisionAvenida Graells, 50108190 Sant Cugat del Valles HP DesignJet 3500CP and ...

Reference Declaration of Conformity 13-17 Declaration of Conformity DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name:Manufacturer’s Address: Hewlett-Packard Española S.A. Barcelona DivisionAvenida Graells, 50108190 Sant Cugat del Valles HP Take Up Reel declare...

ReferenceOrdering Accessories 13-18 Ordering Accessories Item HP Part Number Cables See Page 13-11 Documentation 3500CP User’s Guide and Quick Reference Guide ChineseEnglishFrenchGermanJapaneseItalianKoreanPortugueseSpanishTaiwanese C4724-60020C4724-60011C4724-60015C4724-60014C4724-60018C4724-60017C...

Reference Ordering Accessories 13-19 To achieve the best performance from your printer, we recommend you only use genuine Hewlett-Packard accessories and supplies, whose reliability and performance have been thoroughly tested to give trouble-free performance. For Example: n HP drivers are developed ...

ReferenceOrdering Accessories 13-20 Item HP Part Number Drivers a a. This item is updated regularly. For details of the latest version available, please contact the Hewlett Packard web page http://www.hp.com or your HP dealer or sales representative. Latest versions of the following were shipped wit...

Reference Ordering Accessories 13-21 HP-GL/2 and HP RTL Programming Information The HP-GL/2 and HP RTL Reference Guide provides complete explanations and examples of the HP-GL/2 and HP RTL graphic and interfacing instructions. If you are writing an HP-GL/2 or RTL driver for your printer, you will fi...

Glossary G-1 Glossary 14 ac Alternating current. ANSI size An American standard media size; e.g. D, E application The software you use to create your drawings. font. The black metal bar inside the printer, which holds the media in place. Centronics A standard for the parallel interface between compu...

Glossary G-2 HP-GL/2 One of Hewlett-Packard’s standard graphics languages for plotters and printers. Produces vector data. Newer than HP-GL. I/O Input/output The transmission of data between a computer and a device. inked area The smallest rectangle that contains all the content of the drawing, whil...

Glossary G-3 printing area Page size minus margins. PostScript A standard page-markup language, commonly used by graphics and desktop publishing software applications. queueing Placing each print received by the device into memory for processing with other prints. raster A method for defining an ima...

Index I-1 Index 1 5 A accessories and supplies how to order 13-21 Accuracy 5-8accuracy calibration 8-6acoustic specifications 13-6action keys 2-4additional information, configuration 11-26adjusting page size 5-4 non-PostScript files 5-6PostScript files 5-5 automatic cutting 5-14 B banding 11-11 colo...

1 3M ™ MCS ™ Warranty for Graphics Produced on HP DesignJet CP Printers Graphics made with 3M ™ Changeable Opaque Imaging Media 8522CP, HP DesignJet CP Ink System UV and 3M Luster Overlaminate 8519CP or 3M Matte Overlaminate 8520CP, by 3M TIJ Graphics Certified Fabricators on HP DesignJet CP printer...

Hewlett-Packard Limited Warranty Statement HP Product Duration of Limited Warranty Software: 90 Days Ink Delivery System: 90 Days Printer and Related HP Hardware: 1 Year A. Extent of Limited Warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will ...