Page 2 - Introduction; Trademarks
2 Introduction Thank you for purchasing the color image scanner ScanSnap S1500/S1500M/S1300/S1100 (hereinafter referred to as "the ScanSnap"). This manual provides information about resolutions for troubles that you may have upon installing the software bundled with the ScanSnap, and how to ...
Page 3 - Manuals
Introduction 3 Manuals Read the following manuals as needed when using the ScanSnap. *1 : Bundled with ScanSnap S1500 and S1500M *2 : Bundled with ScanSnap S1300 *3 : Bundled with ScanSnap S1100 Manual Description Location Safety Precautions Read this manual before you start using the product becaus...
Page 4 - About This Manual; Structure of This Manual; Symbols Used in This Manual; Arrow Symbols in This Manual
Introduction 4 ■ About This Manual Structure of This Manual This manual consists of the following: Troubles and Resolutions in Windows This chapter explains about the resolutions for when you failed to install the software bundled with the ScanSnap, or when the ScanSnap does not operate normally aft...
Page 5 - Screen Examples in This Manual; Windows screen; Abbreviations Used in This Manual
Introduction 5 Screen Examples in This Manual z Windows screen Screenshots in this manual are used according to guidelines provided by Microsoft Corporation.The screenshots used in this manual are of Windows Vista.The actual windows and operations may differ depending on the operating system that yo...
Page 7 - Contents; Checking the connection between the ScanSnap and the computer... 25
7 Contents Introduction ................................................................................... 2 ■ About This Manual ....................................................................... 4 Troubles and Resolutions in Windows ....................................... 9 How to find your r...
Page 10 - How to find your resolution
How to find your resolution 10 How to find your resolution When you have trouble installing the software successfully or the ScanSnap does not operate normally after installation is complete, refer to the flow chart below for troubleshooting. YesNo "If your first attempt to install failed" (...
Page 11 - If your first attempt to install failed; Reinstall the software.
If your first attempt to install failed 11 If your first attempt to install failed This section explains how to troubleshoot when you failed to install the bundled software the first time.If you have installed any software bundled with the ScanSnap (including models other than S1500/S1500M/S1300/S11...
Page 12 - If you have installed the software before; Uninstalling the software; If the ScanSnap is connected to the computer, unplug the USB cable
If you have installed the software before 12 If you have installed the software before This section explains how to troubleshoot when you failed to reinstall the software in a computer in which the software bundled with the ScanSnap (including models other than S1500/S1500M/S1300/S1100) has been ins...
Page 13 - Uninstall the software.
If you have installed the software before 13 4. Uninstall the software. z For Windows 7 / Windows Vista 1. Select [Start] menu [Control Panel] [Programs]. 2. Select [Programs and Features]. A list of installed software is displayed. 3. Select a software to uninstall. The following software must be u...
Page 14 - For Windows XP
If you have installed the software before 14 z For Windows XP 1. Select [start] menu [Control Panel] [Add or Remove Programs]. A list of installed software is displayed. 2. Select a software to uninstall. The following software must be uninstalled:- ScanSnap Manager- ScanSnap Organizer- CardMinder 3...
Page 16 - Removing the installation information; Log on as a user with Administrator privileges.
If you have installed the software before 16 ■ Removing the installation information If the name of the software that you tried to uninstall still remains in the list in [Programs and Features] of the Control Panel, or if the software cannot be uninstalled for some reason, you need to remove the ins...
Page 17 - ScanSnap Manager
If you have installed the software before 17 5. Select the software from which you want to remove the installation information. z ScanSnap Manager 1. Select [ScanSnap Manager] and click the [Remove] button. A confirmation message appears. 2. Click the [Yes] button. A message appears to check whether...
Page 18 - ScanSnap Organizer/CardMinder; By repeating step
If you have installed the software before 18 z ScanSnap Organizer/CardMinder 1. Select [ScanSnap Organizer] or [CardMinder], and click the [Remove] button. A confirmation message appears. 2. Click the [Yes] button. The installation information is removed, and the following message appears. 3. Click ...
Page 19 - Confirm that the installation folder no longer exists.
If you have installed the software before 19 8. Confirm that the installation folder no longer exists. If the [ScanSnap] folder remains in the following location, rename the folder (e.g. [-ScanSnap]). This folder can later be deleted once the installation is successfully completed. Path: Drive name ...
Page 20 - Restart your computer.
If you have installed the software before 20 ■ Installing the software from the [ScanSnap Setup] dialog box Once you have uninstalled the software or removed the installation information, install the software from the [ScanSnap Setup] dialog box.Install the software in the following procedure. 1. Re...
Page 23 - Installing one software at a time
If you have installed the software before 23 ■ Installing one software at a time Install the software one by one in the following procedure. 1. Restart your computer. 2. Log on as a user with Administrator privileges. 3. If an anti-virus software is running, disable the software temporarily. 4. Inse...
Page 24 - When the ScanSnap Manager icon does not appear; Displaying the ScanSnap Manager icon
When the ScanSnap Manager icon does not appear 24 When the ScanSnap Manager icon does not appear This section explains how to troubleshoot when the ScanSnap Manager icon does not appear on the taskbar even though you installed the software and connected the ScanSnap to the computer. ■ Displaying the...
Page 25 - When ScanSnap Manager does not operate normally; Removing unnecessary icons from the taskbar; Right-click the ScanSnap Manager icon
When ScanSnap Manager does not operate normally 25 When ScanSnap Manager does not operate normally If the ScanSnap Manager icon is displayed as even though you installed the software and connected the ScanSnap to the computer, perform the following procedures. ■ Removing unnecessary icons from the t...
Page 26 - Checking if ScanSnap Manager is operating normally; Turn the ScanSnap off then back on.
When ScanSnap Manager does not operate normally 26 ■ Checking if ScanSnap Manager is operating normally 1. Turn the ScanSnap off then back on. Make sure to leave at least five seconds between turning the power ON/OFF. 2. If you are using a USB hub, connect the ScanSnap to the computer directly. 3. I...
Page 27 - Check the privileges to access the installation files.
When ScanSnap Manager does not operate normally 27 5. Check the privileges to access the installation files. 1. Select [Start] menu [All Programs] [ScanSnap Manager] [ScanSnap Support Tool]. The [ScanSnap Support Tool] dialog box appears. 2. Click the [Check] button, and proceed by following the ins...
Page 28 - Recover the connection with the ScanSnap.
When ScanSnap Manager does not operate normally 28 7. Recover the connection with the ScanSnap. 1. Select [Start] menu [All Programs] [ScanSnap Manager] [ScanSnap Support Tool]. The [ScanSnap Support Tool] dialog box appears. 2. Click the [Recover] button, and proceed by following the instructions d...
Page 29 - Removing the ScanSnap's connection information; Connect the ScanSnap to the computer, and open the ADF paper chute
When ScanSnap Manager does not operate normally 29 ■ Removing the ScanSnap's connection information The ScanSnap might have been connected to the computer before you installed the software. In that case, you need to remove the connection information of the ScanSnap. Remove the ScanSnap's connection ...
Page 31 - When you cannot uninstall the software; Remove the installation information.; Install the software.
When you cannot uninstall the software 31 When you cannot uninstall the software This section explains how to troubleshoot when you cannot uninstall ScanSnap Manager, ScanSnap Organizer or CardMinder. 1. Restart the computer and log on as a user with Administrator privileges. 2. Remove the installat...
Page 32 - Troubles and Resolutions in Mac OS
32 Troubles and Resolutions in Mac OS This chapter explains about the resolutions for troubles that you may have upon installing the bundled software in Mac OS. If you have installed the software before . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 If you failed to install...
Page 34 - If you failed to install Evernote for Mac; Exit Evernote if it is running.
If you failed to install Evernote for Mac 34 If you failed to install Evernote for Mac If you try to install "Evernote for Mac" that is bundled with the ScanSnap when Evernote for Mac is already installed in your computer, an error message may appear.In that case, perform the following proce...
Page 35 - Installing the Software
35 Installing the Software This chapter explains how to install the software bundled with the ScanSnap. Installing in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Installing in Mac OS . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 36 - Installing in Windows; System requirements
Installing in Windows 36 Installing in Windows This section explains how to install the software in Windows. ■ System requirements *1 : Service Pack 1 or later required on S1100.*2 : Service Pack 2 or later required on S1500/S1500M/S1300. Service Pack 3 or later required on S1100. *3 : Service Pack ...
Page 38 - How to install the software
Installing in Windows 38 ■ How to install the software When you insert the Setup DVD-ROM into the DVD-ROM drive on your computer, the [ScanSnap Setup] dialog box appears. Example: [ScanSnap Setup] dialog box for S1500 The functions of each button in the [ScanSnap Setup] dialog box are as follows. Bu...
Page 39 - ScanSnap software
Installing in Windows 39 ■ ScanSnap software Install the following software: z ScanSnap Manager z ScanSnap Organizer z CardMinder z ABBYY FineReader for ScanSnap The procedure is as follows. 1. Turn on the computer and log on as a user with Administrator privileges. 2. Insert the Setup DVD-ROM into ...
Page 43 - Evernote for Windows
Installing in Windows 43 ■ Evernote for Windows The procedure is as follows. 1. Turn on the computer and log on as a user with Administrator privileges. 2. Insert the Setup DVD-ROM into the DVD-ROM drive. The [ScanSnap Setup] dialog box appears. 3. Click the [Install Products] button. Example: [Scan...
Page 45 - Scan to Microsoft SharePoint
Installing in Windows 45 ■ Scan to Microsoft SharePoint The procedure is as follows. 1. Turn on the computer and log on as a user with Administrator privileges. 2. Insert the Setup DVD-ROM into the DVD-ROM drive. The [ScanSnap Setup] dialog box appears. 3. Click the [Install Products] button. Exampl...
Page 47 - Trial software
Installing in Windows 47 ■ Trial software The procedure is as follows. 1. Turn on the computer and log on as a user with Administrator privileges. 2. Insert the Setup DVD-ROM into the DVD-ROM drive. The [ScanSnap Setup] dialog box appears. 3. Click the [Trial Software] button. Example: [ScanSnap Set...
Page 48 - Click the button of the trial software you want to install.
Installing in Windows 48 4. Click the button of the trial software you want to install. The setup dialog box of the trial software appears (e.g. [Rack2-Filer Setup]). 5. Click the [Install Product] button. Installation starts. 6. Follow the instructions on the screen to complete the installation. 7....
Page 49 - Adobe Acrobat
Installing in Windows 49 ■ Adobe Acrobat Install Adobe Acrobat in the following procedure. 1. Insert the Adobe Acrobat DVD-ROM into the DVD-ROM drive. The [AutoPlay] dialog box appears. 2. Click on [Run AutoPlay.exe]. The [Setup] dialog box appears. 3. Click the [English / Français / Deutsch] button...
Page 51 - Installing in Mac OS
Installing in Mac OS 51 Installing in Mac OS This section explains how to install the software in Mac OS. ■ System requirements *1 : It is recommended to apply the latest updates to the Mac OS.*2 : Evernote for Mac is not supported for versions earlier than Mac OS X v10.5.8.*3 : Bundled with S1500M....
Page 55 - Enter the user name and password for a user with Administrator
Installing in Mac OS 55 10. To accept the license agreement, click the [Agree] button. The [Standard Install on " disk name "] screen appears. 11. Click the [Install] button. An authentication window appears. 12. Enter the user name and password for a user with Administrator privileges, and ...
Page 57 - Evernote for Mac
Installing in Mac OS 57 ■ Evernote for Mac The procedure is as follows. 1. Turn on the computer and log in as a user with Administrator privileges. 2. Insert the Setup DVD-ROM into the DVD-ROM drive. The [ScanSnap] window appears. 3. Double-click the [Evernote] icon. Example: [ScanSnap] window for S...
Page 59 - Prepare for the linkage with Evernote.
Installing in Mac OS 59 7. Remove the Setup DVD-ROM from the DVD-ROM drive. 8. Prepare for the linkage with Evernote. Start up Evernote and create a new Notebook. If the installation is not successfully completed, refer to "Troubles and Resolutions in Mac OS" (page 32) .
Page 62 - Uninstalling the Software
62 Uninstalling the Software This chapter explains how to uninstall the software bundled with the ScanSnap.For details about installation, refer to "Installing the Software" (page 35) . Uninstalling in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 63 - Uninstalling in Windows; Exit all running software.
Uninstalling in Windows 63 Uninstalling in Windows This section explains how to uninstall the following software: z ScanSnap Manager z ScanSnap Organizer z CardMinder z ABBYY FineReader for ScanSnap z Evernote for Windows z Scan to Microsoft SharePoint The procedure is as follows. 1. Turn on the com...
Page 65 - Uninstalling in Mac OS
Uninstalling in Mac OS 65 Uninstalling in Mac OS This section explains how to uninstall the following software: z ScanSnap Manager z ABBYY FineReader for ScanSnap z Cardiris z Evernote for Mac ■ ScanSnap Manager 1. Turn on the computer and log in as a user with Administrator privileges. 2. From Find...
Page 67 - ABBYY FineReader for ScanSnap; and drag the [ABBYY FineReader for ScanSnap] folder into the Trash.
Uninstalling in Mac OS 67 ■ ABBYY FineReader for ScanSnap 1. Turn on the computer and log in as a user with Administrator privileges. 2. Exit ABBYY FineReader for ScanSnap if it is running (select [(Application name)] [Quit FineReader for ScanSnap] from the menu bar). One of the following applicatio...
Page 68 - Cardiris; application into the Trash.
Uninstalling in Mac OS 68 ■ Cardiris 1. Turn on the computer and log in as a user with Administrator privileges. 2. Exit Cardiris if it is running (select [Cardiris for ScanSnap] [Quit Cardiris for ScanSnap] from the menu bar). 3. From Finder, select [Applications] [Cardiris for ScanSnap], and drag ...
Page 69 - Index
69 Index A ABBYY FineReader for ScanSnap Windows .......................................... 39 Mac OS ........................................... 53 Adobe Acrobat Windows .......................................... 49 Mac OS ........................................... 60 C Cardiris .....................
Page 70 - Troubleshooting; Issued by : PFU LIMITED
z The contents of this manual are subject to change without notice. z PFU LIMITED assumes no liability for incidental or consequential damages arising from the use of this product, and any claims by a third party. z Copying of the contents of this manual, in whole or in part, as well as the scanner ...
