Epson XP 15000 - User Manual

14 Icons Description Displays the Supply Status screen. Quiet Mode is enabled. Noise is reduced during printing, but the print speed may bereduced. Press this icon to change the settings. Quiet Mode is disabled. Press this icon to change the settings. There is a problem with the indicated setting. S...

15 • To move the cursor, select the left or right arrows. • To change the case of letters, select . • To delete the previous character, select . • To switch between letters or numbers and symbols, select . • To enter a space, select . Parent topic: Using the Control Panel Changing LCD Screen Languag...

16 1. Press the home button, if necessary. 2. Press the right arrow button to select Settings and press the OK button. You see a screen like this: 3. Press the down arrow button to select Basic Settings and press the OK button. 4. Press the OK button to select LCD Brightness . 5. Press the left or r...

18 Product Parts - Front 1 Front cover 2 Output tray 3 Paper cassette 4 Edge guides 5 Legal paper guide Parent topic: Product Parts Locations

19 Product Parts - Inside 1 Printer cover 2 Ink cartridge holder 3 Control panel Parent topic: Product Parts Locations Product Parts - Back

20 1 AC inlet 2 Rear cover (duplexer) 3 LAN port 4 USB port Parent topic: Product Parts Locations Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software.Visit epson.com/support (U.S.), epson.ca/support (Canada), or epso...

21 Changing the Sleep Timer Settings You can adjust the time period before your product enters sleep mode and turns off the LCD screen. 1. Press the home button, if necessary. 2. Press the right arrow button to select Settings and press the OK button. You see a screen like this: 3. Press the down ar...

22 You see a screen like this: 3. Press the down arrow button to select Basic Settings and press the OK button. 4. Press the down arrow button to select Power Off Timer and press the OK button. 5. Press the up and down arrow buttons to select a time period between 30minutes and 12h (12 hours), and p...

23 Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up yourproduct, you can activate it using the product control panel. 1. Press the home button, if necessary. 2. Press the right arrow button to select Settings and press ...

24 Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related topics Wi-Fi or Wired Networking Using Epson Email Print With Epson Email Print, you can print from any device that can send email, such as your smartphone,tablet, or laptop. Just activate your product's unique email...

25 Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related topics Wi-Fi or Wired Networking Using Epson Remote Print With Epson Remote Print software, you can print from your laptop or desktop computer to an EpsonEmail-enabled product anywhere in the world. 1. Connect your E...

26 Note: If you disabled paper configuration messages on your product control panel, you cannot use AirPrint. See the link below to enable the messages, if necessary. 1. Load paper in your product. 2. Set up your product for wireless printing. See the link below. 3. Connect your Apple device to the ...

27 A separate browser window opens. 9. Enter your Google Account username and password and click Sign in , or, if you don't have an account, click Sign up for a new Google Account and follow the on-screen instructions. 10. Click Finish printer registration to complete setup and print a test page. Yo...

29 1. Connect your Epson product to your wireless network. See the link below. 2. Connect your Amazon device to the same wireless network as your product. 3. Now you are ready to print. From your Amazon application, tap the print option and select yourproduct to print whatever is on the screen. Note...

30 Using the Mopria Print Service You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) toyour Epson product or any Mopria-certified product from other manufacturers. You can download theMopria Print Service from Google Play. Note: For details on the...

31 Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security RecommendationsWi-Fi Infrastructure Mode SetupWi-Fi Direct Mode SetupWi-Fi Protected Setup (WPS)Printing a Network Status SheetChanging or Updating Network Connections Network Security R...

32 Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point.The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 3 Compute...

33 Selecting Wireless Network Settings from the Control Panel You can select or change wireless network settings using your product control panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from ...

35 Parent topic: Wi-Fi Infrastructure Mode Setup Related references Status Icon Information Related tasks Entering Characters on the LCD Screen Wi-Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device withoutrequiring a wireless router or acces...

36 Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer orother devices without a wireless router or access point. 1. Press the home button, if necessary. 2. Select Wi-Fi . You see a screen like this: 3. Select Wi-Fi Direct . 4. ...

37 7. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installedthe network software as described on the Start Here sheet. Note: If...

38 You see a screen like this: 3. Select Wi-Fi (Recommended) . 4. Select Push Button Setup (WPS) . 5. Follow the instructions on the LCD screen to complete WPS setup. 6. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from your...

39 You see a screen like this: 3. Select Network Settings > Network Status > Print Status Sheet > Print . 4. Press the OK button. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Changing or Updating Network Co...

40 5. Follow the on-screen instructions to install the software. 6. When you see the Select Your Connection screen, select Wired network connection . 7. If you see a Select Setup Option screen, select Set up printer for the first time . 8. Continue following the rest of the on-screen instructions. P...

41 Related concepts Uninstall Your Product Software Disabling Wi-Fi Features You may need to disable your product's Wi-Fi features if you change your network connection type orneed to solve a problem with your network connection. Note: Before disabling Wi-Fi features, make a note of your product's S...

42 Loading Paper Before you print, load paper for the type of printing you will do. Loading Paper in CassetteLoading Paper in the Rear Paper Feed SlotSelecting the Paper Settings for Each Source - Control PanelTurning Off the Paper Setting AlertPaper Loading CapacityDouble-sided Printing CapacityAva...

47 • Load paper short edge first and printable side down. • Load paper of the same type and size in the paper cassette. • Make sure the paper is under the tabs on the edge guides. • For paper A4 and shorter, make sure it is not sticking out from the end of the cassette. • If you have trouble loading...

50 5. If prompted by the product's LCD screen, select the size and type of the paper you loaded. The output tray extends automatically when you print. Always follow these paper loading guidelines: • Load only the recommended number of sheets. • Load paper short edge first, no matter which way your d...

51 You see a screen like this: 3. Select Printer Settings . 4. Select Paper Source Setting . Note: To turn off the automatic display of the paper settings selection screen after paper is loaded in the cassette, set the Paper Configuration setting to Off . If you do this, you will not be able to use ...

52 2. Select Settings . 3. Select Guide Functions . You see this screen: 4. Select Paper Mismatch . 5. Press the OK button to change the Paper Mismatch setting to Off . Press it again to select On . 6. Select Close to exit. Parent topic: Loading Paper Paper Loading Capacity See the table here for th...

54 Paper type Load up to this many sheets Paper Cassette Rear Paper Feed Epson Photo Quality Self-adhesiveSheets Epson Iron-on Cool Peel Transferpaper Epson Velvet Fine Art Paper Epson Premium PresentationPaper Matte Double-sided 1 sheet 1 sheet Envelopes 10 envelopes 10 envelopes Parent topic: Load...

55 Paper type Size Auto Manual Epson BrightWhite Paper Letter (8.5 × 11 inches[216 × 279 mm]) 160 sheets (papercassette) 40 sheets (rear paperfeed) 20 sheets (rear paperfeed) You cannot print double-sided on any other paper type. Parent topic: Loading Paper Related references Paper Loading Capacity ...

57 Paper Type Size Part number Sheet count Epson Premium Photo PaperSemi-gloss 4 × 6 inches (102 × 152 mm) S041982 40 Letter (8.5 × 11 inches[216 × 279 mm]) S041331 20 13 × 19 inches(330 × 483 mm) S041327 20 Epson Presentation Paper Matte Letter (8.5 × 11 inches[216 × 279 mm]) S041062 100 11 × 17 in...

58 • Epson Premium Photo Paper Glossy • Epson Ultra Premium Photo Paper Glossy • Epson Premium Photo Paper Semi-gloss • Epson Ultra Premium Photo Paper Luster • Epson Presentation Paper Matte • Epson Premium Presentation Paper Matte • Epson Premium Presentation Paper Matte Double-sided • Epson Velve...

59 Paper or Media Type Settings - Control Panel For this paper Select this Paper Type setting Plain paper Epson Bright White Paper Epson Iron-on Cool Peel Transfer paper Epson Photo Quality Self-adhesive Sheets Plain Paper Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper...

61 Printing from a Computer Before printing from your computer, make sure you have set up your product and installed its softwareas described on the Start Here sheet. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website....

65 Multi-Page Printing Options - Windows You can select any of the available options in the Multi-Page menu to set up your multi-page print job. 2-Up and 4-Up Prints 2 or 4 pages on one sheet of paper. Click the Page Order button to select page layout and border options. 2×1 Poster, 2×2 Poster, 3×3 ...

69 Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the MoreOptions tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of thes...

74 Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main orMore Options tab. Note: You can create your own preset by clicking the Add/Remove Presets button. 1. Click the Main or More Options tab. You see the available ...

75 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings, or use any of the available options on the screen to controlyour printing presets. 4. To choose a preset for printing, select it. 5. Click OK . Parent topic: Printing w...

76 You see the maintenance options: 4. Click the Extended Settings button.

78 Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops d...

79 You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Checking Print Status - Windows Parent topic: Printing with Windows

80 Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to controlprinting and check ink cartridge status. • To cancel printing, click Cancel . • To see print jobs waiting to print, click Print Queue . • To check ink status, click...

81 You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK . These settings are now the defaults selected for printing. You can still change them as needed forprinting in any program session. Changing the Language of the...

82 You see the printer settings window. 3. Click the Maintenance tab. You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you ...

83 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Software Update Settings . You see this window: 3. Do one of the following: • To change how often the software checks for updates, se...

84 Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from theWindows Store. You cannot download and install any Epson product software from the E...

85 You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button.

86 You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9. Click OK . You return ...

87 10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.

88 12. To print double-sided, select one of the Print on Both Sides options, depending on how you want to orient the page layout. The icon next to each option shows the layout. 13. Click OK to save your settings. You see your application's Print window. 14. Click OK or Print to start printing. Paren...

89 Selecting Print Layout Options - MacSelecting Double-sided Printing Settings - MacManaging Color - MacSelecting Printing Preferences - MacPrinting Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or...

90 You see the expanded printer settings window for your product: Note: The print window may look different, depending on your version of the Mac operating system and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the pr...

91 6. Select the page setup options: Paper Size and Orientation . Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear...

95 Selecting Page Setup Settings - Mac Depending on your application, you may be able to select the paper size and orientation settings fromthe print window. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by sele...

96 Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop- up menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the ...

97 Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the...

98 2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test...

100 ColorSync Prints using standard color profiles for your product and paper to help match image colors. You cancustomize the conversion method and filter settings on the ColorSync pop-up menu in the printwindow. Parent topic: Managing Color - Mac Selecting Printing Preferences - Mac You can select...

101 Parent topic: Printing on a Mac Printing Preferences - Mac You can select from these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper. Skip Blank Page Ensures that your product does not print pages that c...

102 Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock.

103 You see the print status window: 2. Select the following options as necessary for your Mac OS version: • To cancel printing, click the print job and click or Delete . • To pause a print job, click the print job and click or Hold . To resume a print job, click the paused print job and click or Re...

104 Printing from a Camera If you have a digital camera that supports PictBridge printing, you can print your photos directly from thecamera to your product over a wireless network. Check your camera manual to see if it is compatible. Note: Epson cannot guarantee the compatibility of your camera. So...

105 3. Select Camera Print Settings . 4. Select Print Settings . 5. Select the print settings you want to use. 6. When you are done, press back button.

106 7. Select Photo Adjustments . 8. Select the photo adjustments you want to use. 9. When you are done, press the home button to exit. After you select settings, you are ready to connect your camera and print your photos. Print Settings - CameraPhoto Adjustments - Camera Parent topic: Printing from...

107 Print settings Available options Description Fit Frame On Automatically crops the photo to fit into theselected photo layout Off Turns off automatic cropping Quality Draft Provides lower quality for draft printing Standard Provides good quality for most prints Best Provides the highest quality f...

108 PhotoAdjustmentssettings Available options Description Fix Red-Eye Off - Current Does not automatically fix the red-eye effect in photos On - Current Automatically fixes the red-eye effect in photos Filter Off Turns off the filter setting Sepia Applies a sepia tone filter to the viewed or printe...

113 9. Insert the tray into the slot above the output tray until the marks on the tray and the marks on the product line up. Note: You may feel resistance when inserting the tray. This is normal. 10. Select Installed on the product LCD screen. Caution: Do not turn off the product with a CD or DVD lo...

114 2. Slide out the paper cassette and insert the CD/DVD tray into the storage slot beneath the cassette. 3. Slide the paper cassette back into your product. Caution: After printing, handle the CD or DVD carefully. You may need to wait up to 24 hours for the ink to dry fully before inserting it in ...

115 Starting Epson Print CD - Windows You can use Epson Print CD to design your disc by importing photos, adding text, and creating specialeffects. 1. Select the Epson Print CD icon on your Windows Desktop. You see a screen like this: 2. Use the buttons on the left side of the screen to select a pre...

116 You see a screen like this: 2. Make sure your product is selected as the Printer setting. 3. To see how your design will look without printing on the disc, click Test Print and follow the instructions on the screen. 4. When you are ready to print on the disc, click the Print button on the screen...

119 Replacing Ink Cartridges and Maintenance Boxes The maintenance box stores ink that gets flushed from the system during print head cleaning. When anink cartridge is expended or the maintenance box is at the end of its service life, you need to replace it. You may also need to replace a cartridge ...

120 You see a screen like this: Note: The displayed ink and maintenance box levels are approximate. 3. For more information, select Print Supply Status Sheet , press the OK button, and press the OK button again to select Print . 4. If you want to replace an ink cartridge, select Replace Ink Cartridg...

122 3. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select Monitoring Preferences . You see this window: 4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers c...

123 Related tasks Printing with Expended Color Cartridges - WindowsRemoving and Installing Ink CartridgesReplacing the Maintenance Box Checking Cartridge and Maintenance Box Status - Mac You can check the status of your ink cartridges and maintenance box using a utility on your Mac. 1. In the Apple ...

124 You see this window: 3. Do the following as necessary: • You can update the ink cartridge and maintenance box status by clicking Update . • Replace or reinstall the ink cartridge or maintenance box as indicated on the screen. Note: If any of the cartridges installed in the product is broken, inc...

125 Related tasks Printing with Expended Color Cartridges - MacRemoving and Installing Ink CartridgesReplacing the Maintenance Box Purchase Epson Ink Cartridges and Maintenance Box You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales), epson.ca (Canadian sales) o...

131 9. After you replace all the cartridges that need replacing, close the printer cover and select Completed on the LCD screen. The product starts charging the ink. This takes a few minutes. When you see a completion messageon the LCD screen, ink replacement is complete. Note: If you see an error s...

132 Note: To use this feature, Epson Status Monitor must be enabled. 1. Click Cancel or Cancel Print to cancel your print job. Note: If the message screen appears on another computer on a network, you may need to cancel the print job using the product control panel. 2. Load plain paper or an envelop...

134 Conserving Low Black Ink with Windows The following window appears when black ink runs low and there is more color ink. Note: The window appears only when you have selected Plain Paper/Bright White Paper as the paper type setting, and depends on other selected print settings. To use this feature...

137 8. Insert the maintenance box cover into the tabs on the product as shown and tighten the screw tosecure the cover. 9. Close the printer cover. 10. Select Done on the product LCD screen. Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges a...

138 Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install an...

139 Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen and the CD/DVD tray is not inse...

143 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. If there are no gaps, click Finish . If there are gaps or the pattern is faint, clean the print head. Parent topic: Print Head Nozzle Check Related concepts Print Head Cleaning Re...

144 Cleaning the Print Head Using the Product Control PanelCleaning the Print Head Using a Computer Utility Parent topic: Print Head Maintenance Related concepts Purchase Epson Ink Cartridges and Maintenance Box Related tasks Removing and Installing Ink Cartridges Cleaning the Print Head Using the P...

148 Removing and Installing Ink Cartridges Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product. 1. Make sure there are no errors on the LCD screen and the CD/DVD tray is not inserted for printing. 2. Load a few sheets of plain ...

149 8. Check the printed patterns on the alignment sheet and select the following on the LCD screen,depending on the alignment pattern you printed: • Vertical Alignment : For patterns 1 through 7, select the number representing the pattern with the least amount of separation or overlap. • Horizontal...

150 3. Select Maintenance . You see a screen like this: 4. Scroll down and select Paper Guide Cleaning . 5. Follow the on-screen instructions to clean the paper guide. 6. Repeat these steps as necessary until the paper comes out clean. Parent topic: Adjusting Print Quality Related tasks Loading Pape...

151 Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your ProductCleaning the Paper RollersCleaning the Print Head PathTransporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it sever...

153 6. Use a soft, moist cloth to clean the cassette rollers shown here. Gently rotate the rollers to cleanthem completely. 7. Return the printer to its normal position. Caution: Do not leave the printer on its side for an extended period of time. Ink may leak. 8. Insert the paper cassette into your...

155 6. Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture,then lightly wipe the ink off the translucent film. Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage the product. 7. Use a new, dry cotton swab to dry th...

160 Solving Problems Check these sections for solutions to problems you may have using your product. Product Status MessagesRunning a Product CheckResetting Control Panel DefaultsSolving Setup ProblemsSolving Network ProblemsSolving Paper ProblemsSolving Problems Printing from a ComputerSolving Page...

162 Note: The ink pads in the printer collect, distribute, and contain the ink that is not used on printed pages. During the life of your product it may reach a condition where either satisfactory print quality cannot bemaintained or the ink pads have reached the end of their usable life. The Epson ...

164 Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can reset them to their factorydefaults. You can choose which settings to reset or reset them all. 1. Press the home button, if necessary. 2. Select Settings . 3. Scroll down and select Restore...

165 Parent topic: Solving Problems Product Does Not Turn On or Off If you cannot turn the product on or off, try these solutions: • If you cannot turn on your product, make sure the power cord is securely connected and hold down the power button a little longer. • If you cannot turn off your product...

166 Related concepts Uninstall Your Product Software Related references Windows System RequirementsMac System Requirements Solving Network Problems Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of ne...

167 • Verify that your router or access point is operating correctly by connecting to it from your computer or another device. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. • Check to see if access restrictions, such as MAC address filter...

168 • If necessary, reinstall your product software and try running EpsonNet Setup again: 1. Reset your product's network settings to their factory defaults. 2. Windows only: uninstall your product software. 3. Initialize your router following the instructions in your router documentation. Note: If ...

169 • If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi icon does not appear lit on your LCD screen, make sure your product software was installed correctly. If necessary, reinstallyour software. Note: If you are using a 5 GHz wireless router, set the router to operate in...

170 • Check your wired LAN router or access point to see if the LED for the port to which your product is connected is on or flashing. If the link LED is off, try the following: • Make sure the Ethernet cable is securely connected to your product and to your router, access point, switch, or hub. • T...

171 Paper Feeding Problems If you have problems feeding paper, try these solutions: • If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it, then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside thecassette or re...

173 4. Close the printer cover. 5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Paper CassettePaper Jam Problems in the Re...

175 6. Keep the cassette flat as you insert it. 7. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems Inside the ProductPaper Jam Probl...

177 5. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Paper CassettePaper Jam Problems Inside the Product Related tasks Canc...

178 Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions: • Make sure your product is turned on. • Make sure any interface cables are connected securely at both ends. • If you connected your product to a USB hub, make sure it is a first-t...

179 • Windows 7 : Click and select Devices and Printers . Right-click your product name, select Printing Preferences , and select your product name again if necessary. • Windows Vista : Click , select Control Panel , and click Printer under Hardware and Sound . Right-click your product name, select ...

181 Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Inverted Image...

182 Related tasks Selecting Additional Layout and Print Options - WindowsSelecting Basic Print Settings - Mac Blank Pages Print If blank pages print unexpectedly, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. • If a blank...

183 Selecting Page Setup Settings - Mac Border Appears on Borderless Prints If you see a border on borderless prints, try these solutions: • Make sure you are printing on a compatible borderless paper type and size. Note: For custom paper sizes, make sure you select a supported borderless page width...

184 Parent topic: Solving Page Layout and Content Problems Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: • Make sure you selected the correct paper size and layout settings in your printing program and printer software. • Make...

185 Related topics Loading Paper Solving Print Quality Problems Check these sections if your printouts have problems with print quality, but your image looks fine on yourcomputer screen. Note: When printing using AirPrint, the available print settings are different from those covered in this manual....

186 Related references Paper or Media Type Settings - Printer Software Related tasks Selecting Additional Layout and Print Options - WindowsSelecting Page Setup Settings - MacAligning the Print Head Using the Product Control PanelRemoving and Installing Ink Cartridges Related topics Loading Paper Bl...

187 Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle CheckPrint Head Cleaning Related references Pap...

188 Related concepts Print Head Nozzle CheckPrint Head Cleaning Related references Paper Loading CapacityPaper or Media Type Settings - Control Panel Related tasks Aligning the Print Head Using the Product Control PanelCleaning the Print Head PathRemoving and Installing Ink Cartridges Related topics...

189 Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle CheckPrint Head Cleaning Related references Paper or Media Type Settings - Printer Software Related tasks Aligning the Print Head Using the Product Control PanelRemoving and Installing Ink Cartridges Related topics L...

190 Related tasks Removing and Installing Ink CartridgesSelecting Basic Print Settings - WindowsSelecting Basic Print Settings - MacSelecting Additional Layout and Print Options - WindowsManaging Color - Mac Solving CD/DVD Problems Check these sections if you have problems printing on a CD/DVD with ...

191 Related tasks Printing Your CD/DVD Design - WindowsPrinting Your CD/DVD Design - Mac Ink Smears on CD/DVD If you notice smeared ink on your disc, try these solutions: • Make sure you are printing on ink jet-printable CDs or DVDs and that the surface of the disc is dry. • Handle printed discs car...

192 1. Turn off the product. 2. Disconnect any interface cables. 3. Do one of the following: • Windows 10 : Click and select (Settings) > Apps > Apps & features . Select the program you want to uninstall and select Uninstall . • Windows 8.x : Navigate to the Apps screen and select Control ...

194 • Canada: (905) 709-2567, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday Days and hours of support are subject to change without notice. Toll or long distance charges mayapply. Purchase Supplies and Accessories You can purchase genuine Epson ink and p...

195 Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows ...

196 Mac System Requirements To use your product and its software, your Mac should use one of these operating systems: • macOS 10.13.x • macOS 10.12.x • OS X 10.11.x • OS X 10.10.x • OS X 10.9.x • OS X 10.8.x • OS X 10.7.x • OS X 10.6.8 Note: For the latest product software available for your operati...

197 Single-sheets Size A4 (8.3 × 11.7 inches [210 × 297 mm]) A6 (4.1 × 5.8 inches [105 × 148 mm]) Letter (8.5 × 11 inches [216 × 279 mm]) Legal (8.5 × 14 inches [216 × 356 mm]) 13 × 19 inches (330 × 483 mm) A3 (11.7 × 16.5 inches [297 × 420 mm]) 11 × 17 inches (279 × 432 mm) 11 × 14 inches (279 × 35...

199 Envelopes 1 Left/right margins: 0.12 inch (3 mm) 2 Top/bottom: 0.20 inch (5 mm) 3 Reduced print quality area/right: 0.71 inch (18 mm) 4 Reduced print quality area/left: 1.61 inches (41 mm) CD/DVD

200 1 Minimum inner margin: 0.71 inch (18 mm) 2 Maximum outer margin: 4.72 inch (120 mm) Parent topic: Technical Specifications Ink Cartridge Specifications Note: This product uses only genuine Epson-brand cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if de...

201 Width Stored: 18.7 inches (476 mm) Printing: 18.7 inches (476 mm) Depth Stored: 14.5 inches (369 mm) Printing: 30.9 inches (785 mm) Weight (without ink cartridges, powercord, or CD/DVD tray) 18.7 lb (8.5 kg) Parent topic: Technical Specifications Electrical Specifications Input voltage range 100...

202 Parent topic: Technical Specifications Interface Specifications Interface type Hi-Speed USB (Device Class for computers) Parent topic: Technical Specifications Network Interface Specifications Note: Wireless LAN standard complies with either IEEE 802.11 b/g or IEEE 802.11 b/g/n, depending on pur...

203 Connector RJ-45 Security SSL/TLS: HTTPS Server/Client, IPPS Parent topic: Technical Specifications Safety and Approvals Specifications United States Safety: UL60950-1 EMC: FCC part 15 Subpart B class B Canada Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class B This equipment ...

204 Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions...

206 Parent topic: Important Safety Instructions Ink Cartridge Safety Instructions • Keep ink cartridges out of the reach of children and do not drink the ink. • Be careful when you handle used ink cartridges; there may be ink remaining around the ink supply port. If ink gets on your skin, wash it of...

207 Wireless Connection Safety Instructions Radio waves from this product may adversely affect the operation of medical equipment or automaticallycontrolled devices, such as pacemakers, automatic doors or fire alarms. When using this product nearsuch devices or inside a medical facility, follow the ...

208 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. WARNING The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCCCertificati...

209 memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of thisAgreement. 1.3 Pre-Arbitration Steps and Notice . Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and...

211 1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual arbitration procedure and waiver of class and representative proceedings specified in thisAgreement by sending a written letter to the Epson Address within thirty (30) days of your assentto this Agreemen...

212 General Notice: Other product names used herein are for identification purposes only and may betrademarks of their respective owners. Epson disclaims any and all rights in those marks. Parent topic: Notices Copyright Notice All rights reserved. No part of this publication may be reproduced, stor...

213 certain circumstances, those circumstances may not be as broad as some people assume. Contact yourlegal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period ...