Page 3 - Contents
Contents 1 About your system................................................................................................ 8 Front-panel features and indicators ..................................................................................................... 8 LCD panel features .................
Page 8 - About your system; Front-panel features and indicators
1 About your system The Dell PowerEdge R430 is a rack server that supports up to two processors based on the Intel Xeon EP E5-2600 v3 family, up to 12 DIMMs, and up to ten hard drives/SSDs. The R430 systems are available in the following configurations: System Configuration Four hard-drive systems U...
Page 14 - LCD panel features
Item Indicator, Button, or Connector Icon Description 6 USB connectors (2) Allow you to connect USB devices to the system. The ports are USB 2.0-compliant. 7 Information tag A slide-out label panel which contains system information such as Service Tag, NIC, MAC address, and so on for your reference....
Page 15 - View menu
Item Button Description • Press again to return to the default scrolling speed• Press again to repeat the cycle Home screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors. Wh...
Page 16 - Diagnostic indicators
Option Description Name Displays the name of the Host , Model , or User String for the system. Number Displays the Asset tag or the Service tag for the system. Power Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the Set home submenu of the Setup ...
Page 17 - Hard-drive indicator codes
Icon Description Condition Corrective action • Ambient temperature is too high.• External airflow is obstructed. See Getting help . Memory indicator The indicator blinks amber if a memory error occurs. See the system event log or system messages for the location of the failed memory. Reinstall the m...
Page 18 - Back-panel features and indicators
Drive-status indicator pattern (RAID only) Condition NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time. Blinks green, amber, and turns off Predicted drive failure Blinks amb...
Page 20 - NIC indicator codes; Indicator codes for redundant power supply
NIC indicator codes Figure 8. NIC indicators 1. link indicator 2. activity indicator Convention Indicator pattern Description A Link and activity indicators are OFF The NIC is not connected to the network. B Link indicator is green The NIC is connected to a valid network at its maximum port speed (1...
Page 22 - Indicator codes for non-redundant power supply
Convention Power Indicator Pattern Condition CAUTION: When correcting a power supply mismatch, replace only the power supply with the flashing indicator. Swapping the other power supply to make a matched pair can result in an error condition and unexpected system shutdown. To change from a High Outp...
Page 23 - Documentation matrix
Documentation matrix The documentation matrix provides information on documents that you can refer to for setting up and managing your system. To... Refer to... Install your system into a rack Rack documentation included with your rack solution Set up your system and know the system technical specif...
Page 25 - Performing initial system configuration; Setting up your system; Setting up and configuring the iDRAC IP address
2 Performing initial system configuration After you receive your PowerEdge system, you must set up your system, install the operating system if it is not pre-installed, and set up and configure the system iDRAC IP address. Setting up your system 1. Unpack the server. 2. Install the server into the r...
Page 28 - Navigation keys; About System Setup
3 Pre-operating system management applications The pre-operating system management applications for your PowerEdge system help you manage different settings and features of your system without booting to the operating system.Your PowerEdge system has the following pre-operating system management app...
Page 31 - Processor Settings screen
Menu Item Description Spare with Advanced ECC Mode . By default, the Memory Operating Mode option is set to Optimizer Mode . NOTE: The Memory Operating Mode can have different defaults and available options based on the memory configuration of your system. Node Interleaving Specifies if Non-Uniform ...
Page 32 - SATA Settings screen
Menu Item Description DCU IP Prefetcher Enables or disables the Data Cache Unit (DCU) IP prefetcher. By default, the DCU IP Prefetcher option is set to Enabled . Execute Disable Enables or disables the execute disable memory protection technology. By default, the Execute Disable option is set to Ena...
Page 36 - Integrated Devices screen details
Integrated Devices screen details The Integrated Devices screen allows you to view and configure the settings of all integrated devices including the video controller, integrated RAID controller, and the USB ports.In the System Setup Main Menu , click System BIOS → Integrated Devices . Menu Item Des...
Page 37 - Serial Communication screen
automatically used as the primary display even if the Embedded Video Controller setting is Disabled . Current State of Embedded Video Controller Displays the current state of the Embedded Video Controller. Current State of Embedded Video Controller is a read only field, indicating the current state ...
Page 38 - System Profile Settings screen
Menu Item Description NOTE: Every time the system boots, the BIOS syncs the serial MUX setting saved in iDRAC. The serial MUX setting can independently be changed in iDRAC. Therefore, loading the BIOS default settings from within the BIOS setup utility may not always revert this setting to the defau...
Page 39 - System Security Settings screen
Menu Item Description Energy Efficient Turbo Enables or disables the Energy Efficient Turbo . Energy Efficient Turbo (EET) is a mode of operation where a processor’s core frequency is adjusted within the turbo range based on workload. C1E Enables or disables the processor to switch to a minimum perf...
Page 41 - Miscellaneous Settings screen
Menu Item Description Secure Boot Enables Secure Boot, where the BIOS authenticates each pre-boot image using the certificates in the Secure Boot Policy. Secure Boot is disabled by default. Secure Boot Policy When Secure Boot policy is Standard , the BIOS uses the system manufacturer’s key and certi...
Page 42 - About Boot Manager; Entering Boot Manager; Boot Manager main menu; About Dell Lifecycle Controller
Menu Item Description in the operating system does not support UEFI video output standards. This field is only for UEFI boot mode. You cannot set this to Enabled if UEFI Secure Boot mode is enabled. About Boot Manager Boot Manager enables you to add, delete, and arrange boot options. You can also ac...
Page 44 - Using your system password to secure your system
Steps1. To enter System Setup, press <F2> immediately after a power-on or reboot. 2. From the System Setup Main Menu , select System BIOS and press <Enter>. The System BIOS screen is displayed. 3. On the System BIOS screen, select System Security and press <Enter>. The System Secur...
Page 46 - iDRAC Settings utility; Entering the iDRAC Settings utility
NOTE: Certain platform configurations may not support the full set of features provided by the Lifecycle Controller. For more information about setting up the Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Lifecycle Controller documentation at de...
Page 47 - Safety instructions; After working inside your system
4 Installing and removing system components Safety instructions WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover while the system is powered on may expose you to a ri...
Page 48 - Recommended tools; Installing the front bezel
Related Links Installing the front bezelInstalling the system cover Recommended tools You may need the following items to perform the procedures in this section: • Key to the system keylock• #1 and #2 Phillips screwdriver• Wrist grounding strap connected to ground Front bezel (optional) Installing t...
Page 49 - Removing the front bezel; Removing and installing the system cover; Removing the system cover
Removing the front bezel 1. Unlock the keylock at the left end of the bezel. 2. Lift the release latch next to the keylock. 3. Rotate the left end of the bezel away from the front panel. 4. Unhook the right end of the bezel and pull the bezel away from the system. Removing and installing the system ...
Page 50 - Installing the system cover
Figure 13. Removing and installing the system cover 1. latch release lock 2. latch 3. system cover Related Links Removing the front bezel Installing the system cover Prerequisites Ensure that you read the Safety instructions . Steps1. Align the slots of the system cover with the tabs on the chassis....
Page 51 - Inside the system
Inside the system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not ...
Page 53 - Cooling shroud; Removing the cooling shroud
Cooling shroud Removing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support tea...
Page 54 - Installing the cooling shroud; System memory
Removing the system coverInstalling the system coverInstalling the front bezel Installing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation,...
Page 56 - General memory module installation guidelines; Mode-specific guidelines
The following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Populated/ Channel Operating Frequency (in MT/s) Maximum DIMM Rank/Channel 1.2 V RDIMM 1 2133, 1866, 1600, 1333 Dual rank or single rank 2 2133, 1866, 1600, 1333 Dual rank or ...
Page 57 - Sample memory configurations
• DIMMs installed in memory sockets with white release levers must be identical and similar rule applies for sockets with black release levers. This ensures that identical DIMMs are installed in matched pairs - for example, A1 with A2, A3 with A4, A5 with A6, and so on. NOTE: Advanced ECC with Mirro...
Page 59 - Removing memory module
System Capacity (in GB) DIMM Size (in GB) Number of DIMMs DIMM Rank, Organization, and Frequency DIMM Slot Population 2R, x8, 1866 MT/s NOTE: 16 GB DIMMs must be installed in slots numbered A1, A2, A3, A4, B1, B2, B3, and B4 and 8 GB DIMMs must be installed in slots A5, A6, A7, and A8. 192 16 12 2R,...
Page 60 - Installing memory modules
Figure 17. Removing memory module 1. memory-module 2. memory-module socket 3. memory module ejector (2) Related Links Removing the cooling shroud Installing memory modules Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting ...
Page 62 - Hard drives
5. Run the system memory test in the system diagnostics. Related Links Removing the cooling shroudInstalling the cooling shroud Hard drives Depending on the configuration, your system supports one of the following: Four hard-drive systems Up to four 3.5 inch cabled hard drives, or Up to four 3.5 inc...
Page 65 - Removing a cabled hard drive
Installing a 3.5 inch hard-drive blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. D...
Page 66 - Installing a cabled hard drive
Figure 21. Removing and installing a cabled hard drive 1. hard drive 2. power/data cable 3. release tab 4. hard-drive carrier Installing a cabled hard drive Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repa...
Page 67 - Removing a hot-swap hard drive
2. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 3. Enter the System Setup and ensure that the hard drive's controller is enabled. 4. Exit the System Setup program and reboot the system. 5. Install any software required for the hard drive o...
Page 68 - Installing a hot-swap hard drive
Figure 22. Removing and installing a hot-swap hard drive 1. release button 2. hard-drive carrier 3. hard-drive carrier handle Next steps If removed, install the front bezel. Installing a hot-swap hard drive Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You s...
Page 69 - Installing a 2.5 inch hard drive into a 3.5 inch hard-drive adapter
Steps1. If a hard-drive blank is installed in the hard-drive slot, remove it. 2. Install a hard drive in the hard-drive carrier. 3. Press the release button on the front of the hard-drive carrier and open the hard-drive carrier handle. 4. Insert the hard-drive carrier into the hard-drive slot until ...
Page 70 - Removing a 2.5 inch hard drive from a 3.5 inch hard-drive adapter; Installing a hard-drive adapter into a hard-drive carrier
Removing a 2.5 inch hard drive from a 3.5 inch hard-drive adapter Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone ...
Page 71 - Removing a hard-drive adapter from a hard-drive carrier; Removing a hard drive from a hard-drive carrier
Figure 24. Removing and installing a hard-drive adapter into a 3.5 inch hard-drive carrier 1. 3.5 inch hard-drive carrier 2. screw (5) 3. hard-drive adapter 4. 2.5 inch hard drive Removing a hard-drive adapter from a hard-drive carrier Prerequisites 1. Ensure that you read the Safety instructions . ...
Page 72 - Installing a hard drive into a hard-drive carrier; Removing an ultra slim optical drive
Figure 25. Removing and installing a hard drive into a hard-drive carrier 1. screw (4) 2. hard drive 3. hard-drive carrier Installing a hard drive into a hard-drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting...
Page 73 - Installing an ultra slim optical drive
1. Ensure that you read the Safety instructions . 2. Follow the procedure listed in Before working inside your system . Steps1. Disconnect the power/data cable from the back of the optical drive.Observe the routing of the power and data cable inside the chassis as you remove them from the system boa...
Page 74 - Removing the standard optical drive
Steps1. To remove the optical drive blank, press the blue release tab at the back of the blank and push the blank out of the system. 2. Align the optical drive with the optical drive slot on the front of chassis. 3. Slide the optical drive into the slot until the latch snaps into place. 4. Connect t...
Page 75 - Installing the standard optical drive
Figure 27. Removing and installing the standard optical drive 1. optical drive 2. data cable 3. power cable 4. release latch 5. metal standoff (4) 6. notch on the metal standoff (2) Next steps Follow the procedure listed in After working inside your system . Installing the standard optical drive Pre...
Page 76 - Cooling fans; Removing a cooling fan
Steps1. Align the two notches on the metal standoffs with the slots on the side of the optical drive. 2. Slide the optical drive into the notches until it is seated firmly and the release latch snaps into place. 3. Connect the power cable. 4. Connect the data cable to the back of the drive and to th...
Page 77 - Installing a cooling fan
Figure 28. Removing and installing a cooling fan 1. cooling fan 2. power cable connector 3. cooling-fan bracket Related Links Removing the cooling shroud Installing a cooling fan Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troublesh...
Page 78 - Replacing the internal USB key
Next steps Follow the procedure listed in After working inside your system . Related Links Removing the cooling shroudInstalling the cooling shroud Internal USB memory key (optional) The USB memory key installed inside your system can be used as a boot device, security key, or mass storage device.To...
Page 79 - Expansion card installation guidelines
Figure 29. Replacing the internal USB key 1. USB memory key 2. USB memory key connector Next steps 1. Follow the procedure listed in After working inside your system . 2. While booting, press <F2> to enter the System Setup and verify that the USB key is detected by the system. Expansion cards ...
Page 80 - Removing the expansion-card riser
Expansion- card riser PCIe slot on the expansion-card riser Processor connection Height Length Link width Slot width 2 Processor 1 Half Height Half Height x8 x16 NOTE: The PCIE_G3_X8 and PCIE_G3_X16 are the two different types of risers supported on R430 systems. You can install an expansion card on...
Page 81 - Installing the expansion-card riser
Figure 30. Removing and installing the expansion-card riser 1. expansion-card riser 2. guide on the expansion-card riser 3. guide pin on the system board 4. expansion-riser connector on the system board 5. slot on the chassis 6. expansion-card latch Next steps 1. Install the expansion card, if appli...
Page 82 - Removing an expansion card
Steps1. If applicable, reinstall the expansion card into the expansion-card riser. 2. Align the following:a. guide on the expansion-card riser with the guide pin on the system board.b. expansion-card riser latch with the slot on the chassis. 3. Lower the expansion-card riser until the expansion-card...
Page 83 - Installing an expansion card
Figure 31. Removing and installing the expansion card from expansion-card riser 1. expansion-card connector on the riser 2. expansion-card riser 3. expansion-card latch 4. expansion card Next steps Follow the procedure listed in After working inside your system . Related Links Removing the expansion...
Page 84 - Removing the iDRAC port card
NOTE: Ensure that the expansion card is properly seated along the chassis, so that expansion-card latch can be closed. 5. If applicable, connect cables to the expansion card. 6. Install the expansion card-riser on the system board. Next steps Follow the procedure listed in After working inside your ...
Page 86 - Installing the iDRAC port card; SD vFlash media card; Replacing an SD vFlash media card
Installing the iDRAC port card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage du...
Page 87 - Internal dual SD module; Removing an internal SD card
Figure 33. Removing and installing the SD vFlash media card 1. SD vFlash media card 2. SD vFlash media-card slot 3. To install an SD vFlash media card, insert the contact-pin end of the SD vFlash media card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the ...
Page 90 - Installing the internal dual SD module; Integrated storage controller card; Removing the integrated storage controller card
Convention IDSDM indicator code Description E Not lit Indicates that the card is missing or is booting Next steps Follow the procedure listed in After working inside your system . Installing the internal dual SD module Prerequisites CAUTION: Many repairs may only be done by a certified service techn...
Page 92 - Installing the integrated storage controller card; Heat sinks and processors
2. Follow the procedure listed in After working inside your system . Related Links Removing the cooling shroudInstalling the cooling shroud Installing the integrated storage controller card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perfor...
Page 93 - Removing a processor
Removing a processor Prerequisites WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Many repairs may only be done by a certified service technician. You should only...
Page 97 - Installing a processor
Installing a processor Prerequisites 1. Ensure that you read the Safety instructions . 2. Keep the #2 Phillips screwdriver handy. 3. Before upgrading your system, download the latest system BIOS version from dell.com/support and follow the instructions included in the compressed download file to ins...
Page 99 - Power supplies; Hot Spare feature
3. thermal-grease syringe NOTE: The thermal-grease is intended for one-time use only. Dispose of the syringe after you use it. c. Place the heat sink onto the processor.d. Tighten the four screws to secure the heat sink to the system board. NOTE: Tighten the screws diagonally opposite to each other....
Page 100 - Removing a redundant power supply
in the sleep state monitors output voltage of the active power supply. If the output voltage of the active power supply drops, the power supply in the sleep state returns to an active output state. If having both power supplies active is more efficient than having one power supply in a sleep state, ...
Page 101 - Installing a redundant power supply
Figure 40. Removing and installing a redundant power supply 1. release latch 2. power supply connector 3. redundant power supply unit 4. connector 5. power supply handle Installing a redundant power supply Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You sh...
Page 102 - Removing a non-redundant power supply
NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning proper...
Page 103 - Installing a non-redundant power supply
Figure 41. Removing and installing a non-redundant power supply 1. power supply 2. screw 3. P1 cable connector 4. P2 cable connector 5. P3 cable connector 6. standoff 7. Backplane connector Installing a non-redundant power supply Prerequisites CAUTION: Many repairs may only be done by a certified se...
Page 104 - Removing the power supply unit blank; Installing the power supply unit blank; System battery; Replacing the system battery
Next steps 1. Follow the procedure listed in After working inside your system . 2. Connect the power cable to the power supply and plug the cable into a power outlet. Removing the power supply unit blank If you are installing a second power supply unit, remove the power supply unit blank in the bay ...
Page 106 - Removing the hard-drive backplane
Installing an expansion cardInstalling the expansion-card riser Hard-drive backplane Depending on your system configuration: PowerEdge R430 supports 3.5 inch or 2.5 inch (x4) SAS/SATA backplane or 2.5 inch (x8) SAS/SATA backplane or 2.5 inch (x10) SAS/SATA backplane Removing the hard-drive backplane...
Page 113 - Installing the hard-drive backplane; Control-panel assembly; Removing the control panel
Installing the hard-drive backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Dama...
Page 116 - Installing the control panel
Figure 51. Removing and installing the control panel—ten 2.5 inch hard-drives/SSDs chassis 1. screw 2. control panel release latch 3. cable securing clip 4. control panel cable connecting to the system board 5. J_FP_USB connector cable 6. control panel Next steps 1. Replace the control panel. 2. Fol...
Page 117 - Removing the control-panel module
1. Ensure that you read the Safety instructions . 2. Keep the #2 Phillips screwdriver handy. Steps Align the locking tabs on the control panel with the notches on the chassis and angle the control panel until it snaps into place.When properly seated, the control panel will be flush with the front pa...
Page 120 - Installing the control-panel module
Figure 54. Removing and Installing the control panel module—eight hard-drive chassis 1. control panel module 2. screw (2) 3. control-panel module connector cable 4. display module cable Installing the control-panel module Prerequisites CAUTION: Many repairs may only be done by a certified service te...
Page 121 - Power interposer board; Removing the power interposer board
4. Connect all the applicable cables to the control-panel module. Next steps Follow the procedure listed in After working inside your system . Power interposer board Removing the power interposer board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should...
Page 122 - Installing the power interposer board
Figure 55. Removing and installing the power interposer board 1. standoffs (2) 2. power interposer board 3. fan cable connector 4. screw (2) 5. power supply cables to the system board (3) Installing the power interposer board Prerequisites CAUTION: Many repairs may only be done by a certified servic...
Page 123 - System board; Removing the system board
Next steps Follow the procedure listed in After working inside your system . System board Removing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documen...
Page 125 - Installing the system board
Installing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due t...
Page 127 - Trusted Platform Module
NOTE: You can enter the only when the Service Tag field is empty. Ensure that you enter the correct Service Tag. Once the Service Tag is entered, it cannot be updated or changed. 5. Click Ok . 6. Import your new or existing iDRAC Enterprise license.For more information, see Integrated Dell Remote Ac...
Page 129 - Troubleshooting your system; Safety first—for you and your system; Troubleshooting a USB device
5 Troubleshooting your system Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and s...
Page 130 - Troubleshooting a serial I/O device; Troubleshooting a NIC
3. If the problem is resolved, restart the system, enter the System Setup, and check if the non-functioning USB ports are enabled.Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved (older operating systems may not support USB 3.0). 4. In the IDRAC Se...
Page 131 - Troubleshooting a wet system
Remove and reinstall the drivers if applicable. See the NIC's documentation. • If applicable, change the autonegotiation setting.• Use another connector on the switch or hub. 4. Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5. Enter the S...
Page 132 - Troubleshooting a damaged system; Troubleshooting the system battery
9. Run the appropriate diagnostic test. For more information, see Using System Diagnostics . Next steps If the tests fail, see Getting Help . Troubleshooting a damaged system Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooti...
Page 133 - Troubleshooting power supply units; Power source problems
Steps1. Re-enter the time and date in the System Setup. 2. Turn off the system and disconnect it from the electrical outlet for at least one hour. 3. Reconnect the system to the electrical outlet and turn on the system. 4. Enter the System Setup.If the date and time are not correct in the System Set...
Page 134 - Troubleshooting cooling problems; Troubleshooting cooling fans
NOTE: After installing a power supply unit, allow several seconds for the system to recognize the power supply unit and determine if it is working properly. If the problem persists, see Getting Help . Troubleshooting cooling problems CAUTION: Many repairs may only be done by a certified service tech...
Page 135 - Troubleshooting system memory
Steps1. Remove the system cover. 2. Reseat the fan or the fan's power cable. 3. Install the system cover. 4. Restart your system., Next steps If the problem persists, see Getting Help . Troubleshooting system memory Prerequisites CAUTION: Many repairs may only be done by a certified service technici...
Page 136 - Troubleshooting an internal USB key; Troubleshooting an SD card
14. Install the system cover. 15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the system. 16. If the memory problem persists, repeat step 12 through step 15 for each memory module installed. Next steps If the problem persists after a...
Page 137 - Troubleshooting an optical drive
NOTE: When an SD card failure occurs, the internal dual SD module controller notifies the system. On the next restart, the system displays a message indicating the failure. If redundancy is enabled at the time of SD card failure, a critical alert will be logged and chassis health will degrade. 4. Re...
Page 138 - Troubleshooting a tape backup unit; Troubleshooting a hard drive
Troubleshooting a tape backup unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damag...
Page 139 - Troubleshooting a storage controller
c. Take the hard drive offline and reseat the drive.d. Exit the configuration utility and allow the system to boot to the operating system. 3. Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more ...
Page 140 - Troubleshooting expansion cards; Troubleshooting processors
Troubleshooting expansion cards Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage d...
Page 141 - System messages; Warning messages; Alert messages
3. Open the system. 4. Ensure that the processor and heat sink are properly installed. 5. Close the system. 6. Run the appropriate diagnostic test. For more information, see Using System Diagnostics . Next steps If the problem persists, see Getting Help . System messages For a list of event and erro...
Page 142 - Using system diagnostics; Dell Embedded System Diagnostics; When to use the Embedded System Diagnostics
6 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unabl...
Page 143 - System diagnostic controls
System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are executed. System health Provides the current overview of the system performance. Event log Displays a time-stamped l...
Page 144 - Jumpers and connectors; System board jumper settings
7 Jumpers and connectors System board jumper settings For information on resetting the password jumper to disable a password, see Disabling a Forgotten Password . Table 5. System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled (pins 2–4). The password r...
Page 145 - System board connectors
System board connectors Figure 58. System board jumpers and connectors Item Connector Description 1 SYS_PWR_CONN (P1) 24-pin power connector 2 FB_USB Front-panel USB connector 3 PIB_CONN Power interposer board connector 4 SATA_CDROM SATA connector CDROM 5 MiniPERC PCIE_G3_X8 (CPU1) Mini PERC card co...
Page 147 - Disabling a forgotten password
Item Connector Description 37 ODD_PWR Optical disk drive connector Disabling a forgotten password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. ...
Page 148 - Technical specifications
8 Technical specifications Physical Height 42.8 mm (1.68 inch) Width With rack latches 482.4 mm (18.99 inch) Without rack latches 434.0 mm (17.08 inch) Depth (excludes bezel) 607.0 mm (23.9 inch) Weight (maximum) 19.9 kg (43.87 lb) Weight (empty) 16.73 kg (36.88 lb) Processor Processor type Intel Xe...
Page 154 - Contacting Dell; Locating your system Service Tag
9 Getting help Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and pr...