Dell R420- Manual

Figure 4. LCD Panel Features Item Button Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments.During message scrolling: • Press once to increase scrolling speed • Press again...

Option DescriptionSelect Simple to display LCD error messages in a simplified user-friendly description. See System Error Messages for a list of messages in this format. Set home Select the default information to be displayed on the LCD Home screen. See View Menu to see the options and option items ...

PCIe indicator Condition Corrective Action The indicator blinks amber if a PCIe card experiences an error. Restart the system. Update any required drivers for the PCIe card. Re-install the card. If the problem persists, see Getting Help . Hard-Drive Indicator Patterns Figure 5. Hard-Drive Indicators...

Drive-Status Indicator Pattern (RAID Only) Condition Blinks green three seconds, amber three seconds, and off six seconds Rebuild aborted Back-Panel Features And Indicators Figure 6. Back-Panel Features and Indicators Item Indicator, Button, or Connector Icon Description 1 PCIe expansion card slot 1...

Item Indicator, Button, or Connector Icon Description To reset the iDRAC (if not disabled in F2 iDRAC setup) press and hold the button for more than 15 seconds. 11 Power supply (PSU1) 350 W and 550 W NOTE: For non-redundant power supply units, there is only one power supply socket. 12 Power supply (...

Figure 8. Power Supply Status Indicator 1. power supply status indicator/handle Power Indicator Pattern Condition Not lit Power is not connected. Green The handle indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational. Fl...

2 Using The System Setup And Boot Manager System Setup enables you to manage your system hardware and specify BIOS-level options.The following keystrokes provide access to system features during startup: Keystroke Description <F2> Enters the System Setup. <F10> Enters System Services, wh...

• UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BIOS. You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup. Once you specify the boot mode, the system boots...

System Setup Options System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC setti...

Integrated Devices Screen Menu Item Description Integrated RAID Controller Allows you to enable or disable the integrated RAID controller. By default, the Integrated RAID Controller option is set to Enabled. User Accessible USB Ports Allows you enable or disable the user accessible USB ports. Select...

Menu Item Description C States Allows you to enable or disable the processor to operate in all available power states. By default, the C States option is set to Enabled. Monitor/Mwait Allows you to enable Monitor/Mwait instructions in the processor. By default, the Monitor/Mwait option is set to Ena...

Menu Item Description Intel TXT Allows you enable or disable Intel Trusted Execution Technology. To enable Intel TXT, Virtualization Technology must be enabled and TPM Security must be Enabled with Pre-boot measurements. By default, the Intel TXT option is set to Off. BIOS Update Control Allows you ...

System password This is the password that you must enter before you can boot your system. Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system. CAUTION: The password features provide a basic level of security for the data on y...

Deleting Or Changing An Existing Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System password if the Password Status is Loc...

• If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password. • You cannot disable or change an existing system password. NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system pas...

Boot Manager Screen Menu Item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found. B...

3 Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Front Bezel (Optional) Installing The Front B...

Removing The Front Bezel 1. Unlock the keylock at the left end of the bezel. 2. Lift the release latch next to the keylock. 3. Rotate the left end of the bezel away from the front panel. 4. Unhook the right end of the bezel and pull the bezel away from the system. Opening And Closing The System WARN...

Figure 10. Opening and Closing the System 1. system cover 2. latch 3. latch release lock Closing The System 1. Lift the latch on the cover. 2. Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis. 3. Push down the latch...

Cooling Shroud Removing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due ...

Installing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing ...

Memory Optimized (Independent Channel) Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements. Memory Sparing NOTE: To use memory sparing, this feature must be enabled in the System Setup. In this mode, one rank per...

Removing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the mem...

Figure 16. Removing The Memory Module 1. memory module/memory-module blank 7. Install the cooling shroud. 8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Installing Memory Modules WARNING: The memory modules are hot to...

CAUTION: To prevent damage to the memory-module socket during installation, apply pressure at both ends of the memory module evenly. Do not apply pressure to the center of the memory module. 7. Press down on the memory module with your thumbs until the memory module snaps into place. Figure 17. Inst...

Removing A 3.5 Inch Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed. 1. If installed, remove the front bezel. 2. Grasp the front of the hard-drive blank, press the release button and slide the blank out until it is free of the ...

Figure 20. Removing and Installing a Hot-Swap Hard Drive 1. release button 2. hard drive 3. hard-drive carrier handle Installing A Hot-Swap Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in...

Removing A Cabled Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing t...

Installing A Cabled Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing...

Figure 22. Removing and Installing a 2.5 Inch Hard Drive Into a 3.5 Inch Hard-Drive Adapter 1. screws (2) 2. 3.5 inch hard-drive adapter 3. 2.5 inch hard drive Installing A 2.5 Inch Hard Drive Into A 3.5 Inch Hard-Drive Adapter CAUTION: Many repairs may only be done by a certified service technician...

Optical Drive (Optional) Removing The Optical Drive In Hot-Swappable Hard-Drive Systems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or te...

Installing The Optical Drive In Hot-Swappable Hard-Drive Systems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and sup...

Figure 27. Removing and Installing the Optical Drive (Cabled Hard-Drive Systems) 1. data cable 2. power cable 3. optical drive 4. release latch 5. metal standoffs (4) 6. notches (2) Installing The Optical Drive In Cabled Hard-Drive Systems CAUTION: Many repairs may only be done by a certified servic...

3. Open the system. 4. Align the two notches on the metal standoffs with the slots on the side of the optical drive. 5. Slide the optical drive into the notches until it is seated firmly and the release latch snaps into place. 6. Connect the power cable. 7. Connect the data cable to the back of the ...

Figure 28. Removing and Installing a Cooling Fan 1. cooling fan 2. power cable connector 3. cooling-fan bracket Installing A Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product ...

Internal USB Memory Key (Optional) An optional USB memory key installed inside your system can be used as a boot device, security key, or mass storage device. The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup.To boot from the USB m...

Expansion Card Installation Guidelines Your system supports PCI Express Generation 2 and Generation 3 expansion cards. NOTE: If you install a second processor, you must upgrade expansion card riser 1 to optimize PCIe slot 1 speed. The following table provides the riser configurations for single- and...

Removing An Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing tha...

Figure 31. Removing and Installing the Expansion Card from Expansion-Card Riser 2 1. expansion-card riser 2 2. expansion-card riser touch points (2) 3. expansion-card latch 4. expansion card 5. expansion-card holder Installing An Expansion Card CAUTION: Many repairs may only be done by a certified s...

NOTE: Ensure that the expansion card bracket is attached properly to the chassis, so that expansion-card latch can be inserted back to chassis. 9. If applicable, connect cables to the expansion card. 10. Close the system. 11. Reconnect the system to its electrical outlet and turn the system on, incl...

Figure 33. Removing and Installing the Expansion-Card Riser 2 1. chassis intrusion switch 2. expansion-card riser touch points 3. expansion-card riser 2 4. expansion-card riser 2 connector 5. riser guides (2) 5. Replace the expansion-card riser. 6. Close the system. 7. Reconnect the system to its el...

Removing The iDRAC Ports Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing ...

Installing The iDRAC Ports Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicin...

Figure 35. Removing and Installing the SD vFlash Card 1. SD vFlash card 2. SD vFlash card slot 3. To install the SD vFlash card, with the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card....

Figure 36. Removing and Installing the Internal Dual SD Module 1. blue pull tab 2. SD card 1 3. SD card 2 4. dual SD module 5. connector on the system board Installing The Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubl...

9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Internal SD Card Removing An Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorize...

Removing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage...

1. touch-points (2) 2. storage controller card 3. storage-controller card holder 4. release levers (2) 5. storage-controller card connector Installing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshoot...

Figure 39. Removing and Installing a Processor 1. processor 2. processor shield 3. notches in processor (2) NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the proc...

NOTE: You can update the system BIOS using the Lifecycle Controller. 2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. When disconnected from the power source, press and hold the power button for three seconds to fully drain the system ...

When two identical power supplies are installed, the power supply configuration is redundant (1 + 1). In redundant mode, power is supplied to the system equally from both power supplies to maximize efficiency.When only one power supply is installed, the power supply configuration is non-redundant (1...

Figure 40. Removing and Installing a Redundant Power Supply 1. redundant power supply unit 2. release latch 3. power supply handle Installing A Redundant Power Supply 1. Verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in...

NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with the power-supply removal. For information about the cable management arm, see the system’s rack documentation. 4. Open the system. 5. Disconnect all the power cables from the power supply to the system boa...

Removing The Power Supply Blank CAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply. If you are installing a second power sup...

Removing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servic...

Figure 51. Cabling Diagram—Eight Hard-Drive Backplane 1. system board 2. hard-drive backplane 3. SAS B cable connector 4. SAS A cable connector 5. power cable connector 6. signal cable connector 7. cable routing latch 8. power distribution board 9. cable retention latch Installing The Hard-Drive Bac...

Removing The Control Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing tha...

Figure 53. Removing and Installing the Control Panel—Eight Hard Drive System 1. control panel 2. notches (4) 3. LCD connector cable 4. screw 5. locking tabs (4) Installing The Control Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshoot...

NOTE: For an eight 2.5 inch hard drive system, tighten the screw to secure the control panel to the bottom of the chassis. 3. Close the system. 4. Reconnect the system and peripherals to their power sources, and turn them on. 5. If applicable, install the front bezel. Removing The Control-Panel Modu...

Figure 56. Removing and Installing the Control-Panel Module—2.5 Inch Hard Drive System 1. control-panel module 2. screws (2) 3. control-panel module connector cable 4. LCD connector cable 5. control panel Installing The Control-Panel Module CAUTION: Many repairs may only be done by a certified servi...

VGA Module NOTE: Only the 8-hard drive system has a VGA module on the front panel. Removing The VGA Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed ...

5. screw (bottom) 6. VGA module Installing The VGA Module NOTE: This procedure applies only to the 8-hard drive system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or...

Figure 58. Removing and Installing the PDB Shroud 1. cooling-fan bracket 2. PDB shroud tabs (2) 3. PDB shroud 4. arrow marked on the PDB shroud Installing The Power Distribution Board Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshoo...

Power Distribution Board Removing The Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and suppo...

1. screws (2) 2. power supply cables to the system board (3) 3. power supply cable to the hard-drive backplane 4. standoffs (2) 5. power distribution board 6. fan cable connector Installing The Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You sho...

h) internal dual SD modulei) expansion card holder NOTE: It is recommended that you remove the power distribution board before removing the system board from the chassis. 5. Disconnect all other cables from the system board. CAUTION: Do not lift the system board assembly by grasping a memory module,...

4 Troubleshooting Your System Safety First—For You And Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and s...

7. Power down all attached USB devices and disconnect them from the system. 8. Restart the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options.If your keyboard is not functioning, you...

Troubleshooting A Wet System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing t...

– Hard-drive carriers– Hard-drive backplane 4. Ensure that all cables are properly connected. 5. Close the system. 6. Run the system board tests in the system diagnostics. If the tests fail, see Getting Help . Troubleshooting The System Battery CAUTION: Many repairs may only be done by a certified s...

• System cover, cooling shroud, EMI filler panel, memory-module blank, or back-filler bracket is removed. • Ambient temperature is too high. • External airflow is obstructed. • A cooling fan is removed or has failed. • The expansion card installation guidelines have not been followed. Troubleshootin...

If an error message is displayed on the screen, this may indicate a problem with the installed DIMM type(s), incorrect DIMM installation, or defective DIMM(s). Follow the on-screen instructions to resolve the problem. For more information, see General Memory Module Installation Guidelines. 14. Close...

5. If SD card 1 has failed, remove the card from SD card slot 1. If SD card 2 has failed, install a new SD card in SD card slot 2 and proceed to step 7. 6. Remove the card present in SD card slot 2 and insert it into SD card slot 1. 7. Insert the new SD card into SD card slot 2. 8. Close the system....

6. Run the appropriate diagnostics test. If you cannot resolve the problem, see Getting Help . Troubleshooting A Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation...

9. Open the system. 10. Remove all expansion cards installed in the system.11. Close the system.12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.13. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests...

Troubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing tha...

5 Using System Diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unabl...

The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System Diagnostic Controls Menu Description Configuration Displays the configuration and status information of all detected dev...

6 Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 5. System Board Jumper Settings Jumper Setting Description PWRD_EN (default) The password feature is enabled (pins 2–4). The passwor...

System Board Connectors Figure 61. System Board Jumpers and Connectors Item Connector Description 1 INT_STORAGE Storage controller card connector 2 ID_BTN System identification button 3 CMA_JACK System identification connector 4 USB 2 USB connector 5 USB 1 USB connector 6 IO_RISER2 Riser 2 connector...

Item Connector Description 15 B1, B4, B2, B5, B3, B6 Memory module sockets 16 FAN4 Cooling fan connector 17 FAN3 Cooling fan connector 18 PWR_CONN_1 8-pin power connector 19 FAN2 Cooling fan connector 20 A1, A4, A2, A5, A3, A6 Memory module sockets 21 BP_SIG Backplane signal connector 22 PWR_CONN_2 ...

7 Technical Specifications Processor Processor type One or two Intel Xeon processors E5-2400 and E5-2400 v2 product family Expansion Bus Bus type PCI Express Generation 2 and 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, half length x4 link (for single processor) or One half-...

8 System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management softw...

Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . Warning Messages A warning message alerts you to a possible problem and prom...

9 Getting Help Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country ...