Page 3 - CONTENTS
03 03 / CONTENTS INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 CHAPTER 1: SETTING UP YOUR NOTEBOOK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Before Setting Up Your Notebook . . . . . . . . . . . . . ...
Page 5 - INTRODUCTION; INTRODUCTION
05 05 / INTRODUCTION Dear Valued Alienware Customer, Welcome to the Alienware family. We are thrilled to include you among the growing number of savvy high-performance mobile users. The Alienware technicians who have crafted your machine have made certain that your high-performance mobile is properl...
Page 6 - Before Setting Up Your Notebook; CHAPTER 1: SETTING UP YOUR NOTEBOOK; CHAPTER 1: SETTING UP YOUR NOTEBOOK
06 06 / CHAPTER 1: SETTING UP YOUR NOTEBOOK Before Setting Up Your Notebook Congratulations on the purchase of your Alienware ® M17x! Please read all safety and setup instructions before plugging in your new notebook. Begin by carefully opening the box and removing all components that were shipped t...
Page 7 - Setting Up Your Alienware Mobile; Connect the AC Adapter to the Back of Your Notebook; Product Documentation and Media
07 07 / CHAPTER 1: SETTING UP YOUR NOTEBOOK Setting Up Your Alienware Mobile Connect the AC Adapter to the Back of Your Notebook STEP 1. WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or im...
Page 8 - Windows Vista
08 08 / CHAPTER 1: SETTING UP YOUR NOTEBOOK Windows Vista STEP 3. ® Setup CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your notebook unusable. If you selected Windows Vista operating system while ordering, your notebook is preconfigured with Windows Vista. To s...
Page 9 - CHAPTER 2: GETTING TO KNOW YOUR; CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK
09 09 / CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK This chapter provides information about your new notebook to familiarize you with its various features and get you up and running quickly. CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK
Page 10 - right side of the notebook; Examining Your Notebook
010 010 / CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK 1 left digital array microphone 7 touch capacitive strip 2 webcam activity indicator 8 right side of the notebook 3 webcam 9 front of the notebook 4 right digital array microphone 10 palm rest 5 edge-to-edge LCD with integrated webcam and digital ar...
Page 11 - Back View Features; AC adapter connector; Front View Features; left speaker
011 011 / CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Back View Features 1 1 AC adapter connector Front View Features 1 2 3 1 left speaker 3 right speaker 2 consumer IR underneath
Page 12 - Right View Features; center speaker and subwoofer; Left View Features; kensington lock
012 012 / CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Right View Features 1 2 3 4 5 8 6 7 1 ExpressCard slot 5 front speakers (left and right) Audio Out connector/headphone jack (Green) 2 optical drive 6 center speaker and subwoofer Audio Out connector/headphone jack (Orange) 3 media card slot 7 rear s...
Page 13 - Top View Features; keyboard; Bottom View Features; battery pack
013 013 / CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Top View Features 1 2 3 6 7 4 5 1 power button 5 keyboard 2 touch controls (9) 6 status LEDs (3) 3 touch pad buttons on rocker (2) 7 hinge cover 4 touch pad Bottom View Features 1 2 3 4 1 compartment door 3 battery meter 2 battery latch 4 battery pa...
Page 14 - Status LEDs; Scroll Lock LED; Power Button
014 014 / CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Status LEDs The three status LEDs are located at the top-left side of the keyboard. For the exact location, please refer to the “Top View Features” diagram on page 1 3 . Scroll Lock LED The LED lights up when the scroll lock option is switched on. C...
Page 15 - Touch Controls; track; Function Keys; F2 – Check Battery Status and Battery Charge Disable/
015 015 / CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Touch Controls The touch controls are located near the top of the keyboard. For the exact location, refer to the “Top View Features” diagram on page 1 3 . To activate, gently touch the desired control. The control will illuminate temporarily to conf...
Page 16 - F5 – Decrease Display Brightness
016 016 / CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK F5 – Decrease Display Brightness Press <Fn><F5> to decrease the brightness of the LCD display. F6 – Extend Desktop Press <Fn><F6> to switch between the various external display options available either simultaneously or separ...
Page 17 - Battery Pack; Recharging the Battery Pack; battery bay
017 017 / CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Battery Pack Your notebook is equipped with a high-energy rechargeable lithium ion (Li-ion) battery pack. Battery life will vary depending on the notebook configuration, notebook model, applications installed, power management settings of the notebo...
Page 18 - Battery Maintenance; Questions and Answers
018 018 / CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Battery Maintenance To maintain the battery pack’s maximum capacity, you should occasionally let the notebook deplete its battery power completely before recharging. To carry out a complete depletion of the battery, disconnect the AC adapter and let...
Page 19 - Power Management; Understanding Power Consumption
019 019 / CHAPTER 2: GETTING TO KNOW YOUR NOTEBOOK Power Management Understanding Power Consumption In order to fully utilize the power of your battery packs, it would be a good idea for you to spend some time acquiring a basic understanding of the power management concept from your operating system...
Page 20 - CHAPTER 3: CONNECTING DEVICES; CHAPTER 3: CONNECTING DEVICES
020 020 / CHAPTER 3: CONNECTING DEVICES This section provides information about connecting optional devices to your notebook to enhance your audio, visual, and digital experience. CHAPTER 3: CONNECTING DEVICES CHAPTER 3: CONNECTING DEVICES
Page 21 - Connecting External Displays; Connecting a Display
021 021 / CHAPTER 3: CONNECTING DEVICES Connecting External Displays If you want to enjoy your computing environment on a bigger scale visually, or extend your desktop area, you can connect an external display such as a standalone monitor, an LCD TV, or a projector. NOTE: The external display connec...
Page 22 - stereo jack - Your headpone; Connecting External Speakers
022 022 / CHAPTER 3: CONNECTING DEVICES Two types of audio connectors: 1 2 1 stereo jack - Your headpone jack should have this type of connector 2 mono jack - Your microphone should have this type of connector Connecting External Speakers Your Alienware notebook has three integrated audio out connec...
Page 23 - Connecting USB Devices; Connecting a Plug and Play Printer
023 023 / CHAPTER 3: CONNECTING DEVICES Connecting USB Devices Plug the USB device into an available USB connector on your notebook. Windows Vista will detect the device and attempt to install the appropriate driver automatically. In some cases, Windows may require a driver. This driver is located o...
Page 24 - Alienware Command Center; CHAPTER 4: USING YOUR NOTEBOOK; CHAPTER 4: USING YOUR NOTEBOOK
024 024 / CHAPTER 4: USING YOUR NOTEBOOK Alienware Command Center The Alienware ® Command Center gives you access to Alienware’s exclusive software and is a continuously upgradable control panel. As Alienware releases new programs, they download directly into the Command Center allowing you to build...
Page 25 - Stealth Mode; Turning the Webcam On and Off; Using the Wireless Control
025 025 / CHAPTER 4: USING YOUR NOTEBOOK Stealth Mode Stealth Mode helps you switch your notebook to a low power state to facilitate the use of a 65 W auto/air adapter. This state is well suited for casual use such as e-mail, music/video/DVD playback. Stealth mode will switch the notebook from discr...
Page 26 - Working With RAID; RAID Level 0; RAID Level 1
026 026 / CHAPTER 4: USING YOUR NOTEBOOK Working With RAID A redundant array of independent disks (RAID) is a disk storage configuration that increases performance or data redundancy. There are two basic RAID levels discussed in this section. RAID level 0 is recommended for higher performance (faste...
Page 27 - Configuring the BIOS; System Setup; Entering System Setup
027 027 / CHAPTER 4: USING YOUR NOTEBOOK Configuring the BIOS System Setup The System Setup options allow you to: Change the system configuration information after you add, change, or • remove any hardware in your notebook.Set or change a user-selectable option. • Read the current amount of memory o...
Page 28 - System Setup Options
028 028 / CHAPTER 4: USING YOUR NOTEBOOK System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. Main Menu System Time Displays the system time. System Date Displays the system date. BIOS Versi...
Page 32 - CHAPTER 5: INSTALLING ADDITIONAL
032 032 / CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS This chapter provides guidelines and instructions for increasing the processing power, storage space, and communication options by upgrading equipment. You can purchase components for your notebook at www.dell.com or www.alienware....
Page 33 - Before You Begin; Turning Off Your Notebook; Before Working Inside Your Notebook
033 033 / CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Before You Begin This section provides procedures for removing and installing the components in your notebook. Unless otherwise noted, each procedure assumes that the following conditions exist: You have performed the steps in “Tur...
Page 34 - Upgrading/Replacing Memory
034 034 / CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Upgrading/Replacing Memory Your notebook is equipped with a configurable memory unit. The industry standard JEDEC PC3-8500/PC3-10600 (DDR3) SODIMM memory module sockets are available for memory upgrade. The table below illustrates ...
Page 35 - compartment door; front of the notebook
035 035 / CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Removing the Memory Module(s) Below is the procedure on how to remove the memory module(s). Follow the instructions in “Before You Begin” on page 1. 33 . Loosen the two captive screws and remove the compartment door. 2. 1 2 3 1 com...
Page 36 - memory module connector
036 036 / CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Use your fingertips to carefully spread apart the upper memory module 4. connector’s spring-locks until the module pops up.Remove the upper memory module. 5. Use your fingertips to carefully spread apart the lower memory module 6. ...
Page 37 - Removing the Hard Drives; Upgrading/Replacing Hard Drives
037 037 / CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Removing the Hard Drives Use the procedure below to remove your system’s the hard disk drives. Follow the instructions in “Before You Begin” on page 1. 33 . Loosen the two captive screws and remove the compartment door. 2. 1 2 3 1 ...
Page 38 - pull tab; Secondary Hard Drive
038 038 / CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Loosen the four captive screws on the primary hard drive (HDD0). 3. Slide the primary hard drive (HDD0) towards the back using the pull tab and 4. lift it out. 1 2 3 Primary Hard Drive (HDD0) 1 primary hard drive (HDD0) 3 captive s...
Page 39 - hard drive
039 039 / CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS Remove the four screws from the sides of both the hard drives. 7. Slide the hard drives out of the respective brackets. 8. 1 2 3 1 hard drive 3 screws (4) 2 hard drive bracket Remove the interposer from the secondary hard drive (HD...
Page 40 - Basic Hints and Tips; CHAPTER 6: TROUBLESHOOTING; CHAPTER 6: TROUBLESHOOTING
040 040 / CHAPTER 6: TROUBLESHOOTING Basic Hints and Tips Computer does not power on: Is your computer securely plugged into a • working electrical outlet? If plugged into a power strip, make sure that the strip is actually working. Connections: Check all the cables to make sure that there are no lo...
Page 41 - Backup and General Maintenance
041 041 / CHAPTER 6: TROUBLESHOOTING Things to check before troubleshooting: Ensure that the power cord is properly connected between your computer • and a grounded, three-prong power outlet. Make sure that the power outlet is working. Make sure the UPS or power strip is turned on (if applicable). •...
Page 42 - Software Diagnostic Tools
042 042 / CHAPTER 6: TROUBLESHOOTING Software Diagnostic Tools Pre-Boot System Assessment (PSA) The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc. To invoke PSA, press <F12> to access the Boot Menu...
Page 43 - Starting Alienware Diagnostics From the Support CD/DVD; Alienware
043 043 / CHAPTER 6: TROUBLESHOOTING Starting Alienware Diagnostics From the Support CD/DVD Insert the Support CD/DVD. 1. Shut down and restart the notebook. 2. When the Alienware logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue ...
Page 44 - Answers to Common Problems; The computer does not recognize the disc or drive:; An audio CD does not produce sound:
044 044 / CHAPTER 6: TROUBLESHOOTING Answers to Common Problems CD-ROM, DVD-ROM, CD-R/W, DVD±R/W or Blu-ray Drive The computer does not recognize the disc or drive: Check to see if the disc is properly inserted into the drive with the label 1. facing up. Try another disc. 2. Shut down and restart th...
Page 45 - System
045 045 / CHAPTER 6: TROUBLESHOOTING A program stops responding or crashes repeatedly End the program: Press <Ctrl><Shift><Esc> simultaneously. 1. Click the 2. Applications tab and select the program that is no longer responding. Click 3. End Task . NOTE: The chkdsk program may run...
Page 46 - Hard Drive Problems; Other software problems
046 046 / CHAPTER 6: TROUBLESHOOTING Hard Drive Problems Allow the computer to cool before turning it on: A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. Run Check Disk: Windows Vista Click 1. Start (Windo...
Page 47 - Keyboard; The keyboard is not responding:; Memory; Memory errors detected on start up:; Internet; Website connection is slow:
047 047 / CHAPTER 6: TROUBLESHOOTING Keyboard The keyboard is not responding: Clean the keyboard by using an aerosol can of compressed air with a proper extension to remove dust and lint trapped under the keys. A keyboard character is repeating: Make sure that there is nothing resting on any of the ...
Page 48 - If the display is difficult to read; Monitor; If the display is blank
048 048 / CHAPTER 6: TROUBLESHOOTING If the display is difficult to read Adjust the brightness: Press <Fn><F4> to increase brightness or <Fn><F5> to decrease brightness. Adjust the Windows display settings: Windows Vista Click 1. Start (Windows Vista ® logo) > Control Pane...
Page 49 - Mouse; The mouse is not working:; Power; When the computer is turned on, nothing happens:; Printer; The printer will not turn on:; The printer will not print:; Game Controllers
049 049 / CHAPTER 6: TROUBLESHOOTING Mouse The mouse is not working: Check that the mouse cable is properly plugged into the USB connector of 1. your computer. Check that the mouse cable is not damaged or there are no bent or broken 2. pins. If the mouse cable is damaged, or there are bent or broken...
Page 50 - Speakers
050 050 / CHAPTER 6: TROUBLESHOOTING Speakers There is no sound from the speakers (external): Ensure that subwoofer and the speakers are turned on: See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. Adj...
Page 51 - CHAPTER 7: SYSTEM RECOVERY; CHAPTER 7: SYSTEM RECOVERY
051 051 / CHAPTER 7: SYSTEM RECOVERY Your notebook ships with the following media: Recovery CD/DVD • - Contains operating system installation media. Support CD/DVD • - Contains drivers for your computer. You can also download the latest drivers and software for your computer from support.dell.com . ...
Page 52 - Using AlienRespawnTM v2.0; Recovery Options; Microsoft System Restore
052 052 / CHAPTER 7: SYSTEM RECOVERY AlienRespawn v2.0 NOTE: Back up all data before initiating a system recovery. Backup functionality is included in AlienRespawn™ v2.0, but as a precaution it would be better to backup critical files onto an external media before initiating recovery. AlienRespawn™ ...
Page 53 - Password Protection; To Enable or Change Password Settings
053 053 / CHAPTER 7: SYSTEM RECOVERY Password Protection Since AlienRespawn v2.0 has the ability to reformat your hard drive and can be accessed without entering Windows, the password-protection functionality has been included for your security. This feature is disabled by default, but can be enable...
Page 54 - AlienRespawn v2.0 Disc; To Use the AlienRespawn v2.0 Disc
054 054 / CHAPTER 7: SYSTEM RECOVERY AlienRespawn v2.0 Disc If you ordered the optional AlienRespawn v2.0 disc, you will receive it along with your computer. This disc will allow you to re-deploy AlienRespawn v2.0 to a new hard drive in the event of a hard drive failure. To Use the AlienRespawn v2.0...
Page 55 - CHAPTER 8: BASIC SPECIFICATIONS; CHAPTER 8: BASIC SPECIFICATIONS
055 055 / CHAPTER 8: BASIC SPECIFICATIONS This chapter provides the basic specifications of your notebook. CHAPTER 8: BASIC SPECIFICATIONS CHAPTER 8: BASIC SPECIFICATIONS
Page 58 - General Safety Precautions; APPEN; Computer Setup
058 058 / APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS Electrostatic Discharge (ESD) Warning Electrostatic Discharge (ESD) can cause damage to internal system components if precautions are not taken. ESD is caused by static electricity and the damage caused is usually permanent. Computer te...
Page 59 - When You Should Contact Alienware; Replacement Components or Accessories
059 059 / APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS When You Should Contact Alienware The battery, power cord or plug is damaged. • Your computer has had liquid spilled into it. • Your computer was dropped or the case was damaged. • Normal operation of the computer does not occur when th...
Page 60 - When operating your equipment:; General Safety Information; When setting up the equipment for use:
060 060 / APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION When operating your equipment: WARNING: Do not operate your equipment with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, etc.) removed. WARNING: Do not use your equipment in a we...
Page 61 - When Working Inside Your Device; Protecting Against Electrostatic Discharge; General Power Safety; If your computer uses an AC adapter:
061 061 / APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION When Working Inside Your Device Do not attempt to service the equipment yourself, except as explained in your product documentation or in instructions otherwise provided to you by Dell. Always follow installation and se...
Page 62 - Portable Device Battery Safety; TV Antenna Safety Instructions
062 062 / APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION The AC adapter may become hot during normal operation of your computer. • Use care when handling the adapter during or immediately after operation.Do not use an auto adapter DC power cable connected via either an • auto...
Page 63 - Ergonomic Instructions
063 063 / APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION Example of Antenna Grounding 1 23456 7 1 antenna lead in wire 5 ground clamp(s) 2 ground clamp 6 power service grounding electrode system (NEC Article 250.52) 3 antenna discharge unit (NEC Section 810-20) 7 electric ser...
Page 64 - Environmental Considerations; Recycling Information; Batteries Directive
064 064 / APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION Environmental Considerations Recycling Information Dell recommends that customers dispose of their used computer hardware, monitors, printers, and other peripherals in an environmentally sound manner. Potential methods ...
Page 65 - Perchlorate Material; Regulatory Notices; Restrictions of Usage Information; For Products With Wireless LAN / 802.11 Interfaces
065 065 / APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION Registration, Evaluation, and Authorization of Chemicals (REACH) REACH is the European Union (EU) chemical substances regulatory framework. Information on substances of very high concern contained in Dell products in a ...
Page 66 - France; Italy; Restriktioner af brugsinformation; For produkter med trådløs LAN / 802.11 grænseflade; Frankrig
066 066 / APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION France For Mainland France 2.400 - 2.4835 GHz (Channels 1-13) authorized for indoor use • 2.400 -2.454 GHz (Channels 1-7) authorized for outdoor use • For Guiana and Reunion 2.400 - 2.4835 GHz (Channels 1-13) authorized...
Page 67 - Italien; Informatie over beperkingen in gebruik; Frankrijk; Italië; Informations sur les restrictions relatives à l’utilisation
067 067 / APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION Italien En generel godkendelse er nødvendig for udendørs brug i Italien. Brug af disse udstyr reguleres af: D.L.gs 1.8.2003, n. 259, article 104 (aktivitet underlagt generel godkendelse) • for udendørs brug og article 1...
Page 68 - Italie; Informazioni sulle limitazioni all’uso; Per prodotti con interfacce wireless LAN/802.11
068 068 / APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION REMARQUE : le numéro de l’organisme notifié indiqué par « NBnr » sera présent au besoin et n’a aucun rapport sur la restriction d’utilisation. France Pour la France métropolitaine 2,400 à 2,4835 GHz (canaux 1 à 13) auto...
Page 69 - Информация об ограничении на использование; Italia; Restriksjoner på brukerinformasjon; Frankrike
069 069 / APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION For Guiana og Réunion 2.400 - 2.4835 GHz (Kanalene 1-13) godkjent for innendørs bruk • 2.420 - 2.4835 GHz (Kanalene 5-13) godkjent for utendørs bruk • For alle franske territorier: Kun 5.15 -5.35 GHz er godkjent for 802...
Page 70 - Restricciones sobre la información de uso; Para productos con interfaces LAN inalámbricas / 802.11; Для материковой части Франции
070 070 / APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION Restricciones sobre la información de uso Para productos con interfaces LAN inalámbricas / 802.11 Los productos que se agrupan dentro de esta categoría están denotados por inclusión del símbolo identificador de la clase...
Page 71 - Suomi; Other Country Specific Information; European Union; United States
071 071 / APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION Suomi TV-antennin turvallisuus VAROITUS: Jos tietokoneessa on galvaaninen eristin, sitä on käytettävä sarjassa koaksiaaliantennikytkimen kanssa. Katso ohjeita tuotteen oppaista. 日本 AC プラグアダプタの接続 警告: AC プラグアダプタを使用する場合、緑色...
Page 72 - Norge; Sverige
072 072 / APPENDIX B: DETAILED SAFETY, ENVIRONMENTAL, AND REGULATORY INFORMATION Norge Generell strømsikkerhet Hvis produktet leveres med en 3-stiftet strømledning, skal strømledningen bare settes i en jordet stikkontakt. TV-antennesikkerhet ADVARSEL: Det kan oppstå en potensiell farlig situasjon so...
Page 74 - APPENDI
074 074 / APPENDIX C: WARRANTY AND SUPPORT INFORMATION APPENDI X C: WARRANTY AND SUPPORT INFORMATION PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS THE TERMS AND CONDITIONS OF SALE THAT GOVERN YOUR PURCHASE, UNLESS YOU HAVE A SEPARATE AGREEMENT WITH DELL. THIS DOCUMENT CONTAINS VERY IMPORTANT INFO...
Page 77 - Other Documents
077 077 / APPENDIX C: WARRANTY AND SUPPORT INFORMATION U.S. Retail Purchaser End User Agreement PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS A BINDING...
Page 78 - Service and Support
078 078 / APPENDIX C: WARRANTY AND SUPPORT INFORMATION Service and Support Service offerings may vary from Product to Product. In addition to this Agreement’s terms and conditions, Dell and/or your third-party service provider may provide such service and support to you in the United States in accor...
Page 79 - Binding Arbitration; Limited Warranties and Return Policy; What is covered by this limited hardware warranty?
079 079 / APPENDIX C: WARRANTY AND SUPPORT INFORMATION Binding Arbitration ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND DELL, ITS ...
Page 80 - How long does this limited hardware warranty last?
080 080 / APPENDIX C: WARRANTY AND SUPPORT INFORMATION Failure to follow the product instructions or failure to perform preventive d. maintenanceProblems caused by using accessories, parts, or components not supplied e. by Dell Products with missing or altered Service Tags or serial numbers • Produc...
Page 81 - What do I do if I need warranty service?
081 081 / APPENDIX C: WARRANTY AND SUPPORT INFORMATION The limited hardware warranty on all Dell-branded and Alienware-branded products from Dell begins on the date of the packing slip, invoice, or receipt. The warranty period is not extended if we repair or replace a warranted product or any parts....
Page 82 - What if I purchased a service contract?
082 082 / APPENDIX C: WARRANTY AND SUPPORT INFORMATION What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service. If you purchased through...
Page 83 - Limited Hardware Warranty Terms for Dell-Branded
083 083 / APPENDIX C: WARRANTY AND SUPPORT INFORMATION Dell EqualLogic™ • and EqualLogic -branded products, Dell|EMC and EMC - branded products, PowerVault ML6000 tape libraries, non-Dell-branded enterprise products, enterprise software, and customized hardware or software products may not be return...
Page 86 - How will you fix my product?; Exceptions to Dell’s 30-day return policy:
086 086 / APPENDIX C: WARRANTY AND SUPPORT INFORMATION What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell’s service contracts ...
Page 87 - DellTM and Alienware; Third-Party Software and Peripherals Products
087 087 / APPENDIX C: WARRANTY AND SUPPORT INFORMATION How to Return: To return products, you must contact Dell Customer Service at 1-800-847-4096 and receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must ship the products...
Page 88 - APPENDIX D: DELL SOFTWARE LICENSE; Limited Warranty
088 088 / APPENDIX D: DELL SOFTWARE LICENSE AGREEMENT APPENDIX D: DELL SOFTWARE LICENSE AGREEMENT This is a legal agreement between you, the user, and Dell Products L.P or Dell Global B.V. (“Dell”). This agreement covers all software that is distributed with the Dell product, for which there is no s...
Page 89 - Open Source Software
089 089 / APPENDIX D: DELL SOFTWARE LICENSE AGREEMENT DELL, ON BEHALF OF ITSELF AND ITS SUPPLIERS, DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, FOR THE SOFTWARE AND ALL ACCOMPANYING WRIT...
Page 90 - Websites; APPENDIX E: CONTACTING ALIEN
090 090 / APPENDIX E: CONTACTING ALIENWARE Websites You can learn about Alienware products and services on the following websites: www.dell.com • www.dell.com/ap • (Asian/Pacific countries only) www.dell.com/jp • (Japan only) www.euro.dell.com • (Europe only) www.dell.com/la • (Latin American and Ca...
Page 91 - APPE
091 091 / APPENDIX F: IMPORTANT INFORMATION APPE N DIX F: IMPORTANT INFORMATION PLEASE BACKUP ANY DATA YOU HAVE BEFORE INITIATING A SYSTEM • RECOVERY OR SENDING YOUR NOTEBOOK IN FOR REPAIR OR UPGRADES. PLEASE RETAIN ALL BOXES THAT WERE ORIGINALLY SHIPPED TO YOU IN • CASE YOU NEED TO RETURN ANY MERCH...
Page 92 - Printed on recycled paper.