Page 8 - Thank you for choosing this printer!; Minimizing your printer's environmental impact; Conserving energy; Conserving paper
About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of y...
Page 9 - Conserving ink; Recycling; Finding information about the printer; Publications
Conserving ink • Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and are ideal for printing documents that are mostly text. • Use High Yield cartridges. Inks in High-Yield cartridges allow you to print more pages with fewer cartridges. • Clean the...
Page 11 - Understanding the parts of the printer
Understanding the parts of the printer 1 2 3 4 5 6 7 8 Use the To 1 Scanner lid Access the scanner glass. 2 Scanner glass Scan and copy photos and documents. 3 Wi-Fi indicator Check wireless status. 4 Memory card slot Insert a memory card. 5 PictBridge and USB port Connect a PictBridge-enabled digit...
Page 13 - Ordering and replacing supplies; Ordering ink cartridges; Replacing ink cartridges
Ordering and replacing supplies Ordering ink cartridges Page yields available at www.dell.com/supplies . For best results, use only Dell ink cartridges. Item Licensed cartridge 1 Regular cartridge Black cartridge Series 21 Series 21R Black cartridge, high yield 2 Series 24 Series 24R Color cartridge...
Page 14 - Recycling Dell products
3 Press the release tab, and then remove the used ink cartridge or cartridges. 2 1 4 Use two hands to install each cartridge. 1 2 Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. 5 Close the printer. Recycling Dell products To retur...
Page 15 - Using the printer control panel
Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections of the printer control panel: Note: The icons are displayed when they are selectable on the current screen. If an icon is not displayed, then the function is not available. 1...
Page 16 - Understanding the home screen
Use To 6 Help Display Help text and animation. 7 Home Return to the home screen. Understanding the home screen After the printer is turned on and a short warm-up period occurs, the display shows the following basic screen whichis referred to as the home screen. Use the home screen selections to init...
Page 17 - Navigating menus using the touch screen
Display item Description 3 Memory Device or PictBridge View, select, print, and attach photos and documents to e-mail. Note: The PictBridge icon replaces the Memory Device icon when a PictBridge-enabled camera is connected to the printer. 4 Ink levels • Display the current ink levels of the installe...
Page 19 - Changing the Power Saver timeout; Saving paper and energy with Eco-Mode
Changing the Power Saver timeout The Power Saver timeout is the time it takes for the printer to switch to Power Saver mode when the printer is leftidle. The Power Saver feature optimizes energy efficiency by reducing the printer power consumption (as much as28 percent on some printer models) compar...
Page 20 - Using the printer software; Minimum system requirements; Supported operating systems; Using the Windows printer software; Software installed during printer installation; Printer software
Using the printer software Minimum system requirements The printer software requires up to 500 MB of free disk space. Supported operating systems • Microsoft Windows 7 (Web only) 1 • Microsoft Windows Vista (SP1) • Microsoft Windows XP (SP3) • Microsoft Windows 2000 (SP4 or greater) • Linux Ubuntu 8...
Page 22 - Checking for software updates; Reinstalling the printer software; Uninstalling the printer software
Finding and installing optional software 1 Click or Start. 2 Click All Programs or Programs , and then select the printer program folder from the list. 3 Select Printer Home . 4 Choose your printer from the printer drop-down list. 5 From the Support tab, click On-line support . 6 From the Web site, ...
Page 23 - Installing the printer software; Using the World Wide Web
3 Select the uninstall option. 4 Follow the instructions on the computer screen to remove the software. 5 Once the uninstall process in complete, restart your computer. Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the softw...
Page 24 - Loading paper and original documents; Loading the paper tray
Loading paper and original documents Loading the paper tray Make sure: • You use paper designed for inkjet printers. • The paper is not used or damaged. • If you are using specialty paper, you follow the instructions that came with it. Note: To avoid jams, make sure the paper does not buckle when yo...
Page 27 - Loading envelopes or photo paper
Loading envelopes or photo paper 1 Pull tray completely out of the printer. 2 Move the paper guides to the sides of tray. Loading paper and original documents 27
Page 30 - Loading various paper types
Loading various paper types Load up to Make sure 150 sheets of plain paper • The paper is designed for use with inkjet printers. • The paper guides rest against the left, right, and bottom edges of thepaper. 100 sheets of coated paper 25 sheets of photo paper 25 sheets of glossy paper • The glossy o...
Page 32 - Saving paper default settings
Load up to Make sure 20 sheets of banner paper • The print side of the banner faces down. • The leading edge of the banner paper feeds into the printer first. • If your printer has more than one paper tray, then load banner paper inTray 1. To load banner paper: 1 Pull the tray completely out of the ...
Page 33 - Loading original documents on the scanner glass
Loading original documents on the scanner glass 1 Open the scanner lid and place the document facedown on the scanner glass. 2 Close the scanner lid. Loading paper and original documents 33
Page 34 - Printing; Tips for printing; Printing a document
Printing Tips for printing • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the ink cartridges. • Remove each sheet as it is printed when printing photos or when working with specialty media. • Select the borderless...
Page 36 - If the printer is using a USB connection; Printing specialty documents; Printing envelopes
If the printer is using a USB connection a Select the file name of the document that you want to print. b Press to start printing the document. If the printer is using a Wireless connection (selected models only) a Select the file name of the document that you want to print. b Press , and then wait ...
Page 37 - Tips on loading label sheets; Printing on custom-size paper
c From the Paper Size list of the Print Setup tab, choose a paper size that matches the size of the label sheet. Ifno paper size matches the label sheet size, then set a custom size. If necessary, choose the appropriate type of paper from the Paper Type list. d Click OK to close any printer software...
Page 38 - Working with photos; Using a memory card or flash drive with the printer
Working with photos Using a memory card or flash drive with the printer Memory cards and flash drives are storage devices frequently used with cameras and computers. You can removethe memory card from the camera or the flash drive from the computer and insert it directly into the printer. 1 Insert a...
Page 39 - Supported memory cards and file types; Printing photos using the printer control panel; Editing photos using the printer control panel
Supported memory cards and file types Memory Card File Type • Secure Digital (SD) • Secure Digital High Capacity (SDHC) • Micro Secure Digital (with adapter) (Micro SD) • Mini Secure Digital (with adapter) (Mini SD) • MultiMedia Card (MMC) • Reduced Size MultiMedia Card (with adapter) (RS-MMC) • Mul...
Page 40 - Printing photos from a memory device using the printer software
3 Touch View Photos . The Select Photos screen appears. 4 Touch the photo you want to edit. 5 Touch to view the selected photo. Tips: • If you want to clear the selected photo, then touch . • If you want to view the previous or next photo, then touch the left or right arrow, and then touch to select...
Page 41 - Printing photos from a PictBridge-enabled digital camera
c Transfer or print the photos: • Fast Pics launches automatically when a connection is established. Follow the instructions on thecomputer screen to transfer the photos to the computer or to print. Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most...
Page 42 - Printing photos from a memory device using the proof sheet
4 If you want to change the default print settings: a Touch More Options to access the PictBridge menu. b Select the paper source, paper size, paper type, photo size, quality, and layout of the photos that you wantto print. Touch Accept each time you make a selection. Note: The printer will use the ...
Page 43 - Printing from a Bluetooth-enabled device; Setting up a connection between your printer and a
Printing from a Bluetooth-enabled device • This printer is compliant with Bluetooth Specification 2.0. It supports the following profiles: Object Push Profile(OPP) and Serial Port Profile (SPP). Check with your Bluetooth-enabled device manufacturers (cellular phone orPDA) to determine their hardware...
Page 44 - Setting the Bluetooth security level
3 Make sure Discovery is set to ON. If necessary, touch ON , and then touch Accept . The printer is now ready to accept a connection from a Bluetooth-enabled device. 4 Configure the Bluetooth-enabled device to set up a connection to the printer. For more information, see thedocumentation for your Bl...
Page 45 - Printing on both sides of the paper (duplexing); Printing on both sides of the paper (duplexing) automatically
1 Insert a USB Bluetooth adapter into the USB port. Bluetooth R Bluetooth Dongle Connected appears on the display. Warning—Potential Damage: Do not touch any cables, any network adapter, any connector, the USB Bluetooth adapter, or the printer in the areas shown whileactively printing, reading, or w...
Page 46 - Printing on both sides of the paper (duplexing) manually
3 Click the Advanced tab. 4 From the 2-Sided Printing section, select On from the drop-down menu. Note: To use the settings defined in the printer, select Use Printer Settings . 5 Select either the Sideflip or Topflip option. Sideflip is the setting most often used. 6 Select Extend Dry Time , and th...
Page 47 - Managing print jobs; Setting your printer as the default printer; Changing the printing mode; Changing the printing mode for a single print job; Pausing print jobs
Managing print jobs Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manuallyselect your printer, then it is not the default printer. To set the default printer: 1 Click , or click Start and then...
Page 48 - Resuming print jobs; Canceling print jobs
Resuming print jobs 1 Click , or click Start and then click Run . 2 In the Start Search or Run box, type control printers . 3 Press Enter , or click OK . The printer folder opens. 4 Right-click the printer, and then select Open . 5 Resume the print job: • If you want to resume a particular print job...
Page 49 - Tips for copying; Making copies
Copying ADF Scanner glass Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without anADF, then load original documents or photos onthe scanner glass. Use the scanner glass for single pages, small items (such as postcardsor photos...
Page 50 - Copying photos; Copying an ID card; Copying a two-sided document
Copying photos 1 Load photo paper. 2 Place a photo facedown on the scanner glass. 3 From the home screen, navigate to Photo Reprint : Copy > More Options > Photo Reprint 4 Touch Continue . 5 Select the photo print size, and then touch Accept . 6 Touch Continue to start printing. Note: For best...
Page 51 - Enlarging or reducing images; Adjusting copy quality; Making a copy lighter or darker
Enlarging or reducing images 1 Load paper. 2 Load an original document faceup into the ADF or facedown on the scanner glass. 3 From the home screen, navigate to Resize : Copy > More Options > Resize 4 Select a resize setting, and then touch Accept . Notes: • If you select Custom %, then select...
Page 52 - Collating copies using the printer control panel; Repeating an image on one page; Copying multiple pages on one sheet
Collating copies using the printer control panel If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print thecopies as groups of pages (not collated). Collated Not collated 1 Load paper. 2 Load an original document faceup into the ADF or face...
Page 53 - Making a duplex copy; Making a duplex copy automatically; Making a duplex copy manually
4 Select the number of pages that you want to copy on a sheet of paper, and then touch Accept . You may choose to copy one, two, or four page images on a sheet. Note: If you are copying four pages in landscape format, scan pages 3 and 4 first, and then scan pages 1 and 2. 5 Press . Making a duplex c...
Page 54 - Canceling copy jobs
6 Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document. 7 Press . Canceling copy jobs To cancel a copy job, press . Scanning stops and the printer returns to the previous menu. Copying 54
Page 55 - Tips for scanning; Scanning to a local or network computer
Scanning ADF Scanner glass Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without anADF, then load original documents or photos onthe scanner glass. Use the scanner glass for single pages, small items (such as postcardsor photo...
Page 56 - Scanning to a flash drive or memory card; Scanning photos into an editing application
5 Select the color, resolution quality and the original image size. If necessary, touch Accept each time you make a selection. 6 Press to start scanning. The scan is complete when the application you selected in step 4 opens on the destination computer, and the scanappears within the application as ...
Page 57 - Scanning documents into an editing application
4 Wait until the printer has finished downloading the list of scan applications available on the selected computer. 5 Select an application, and then touch Accept . 6 Select the resolution quality and the original image size. Touch Accept each time you make a selection. 7 Press to start scanning. Th...
Page 59 - Scanning FAQ; How can I improve the quality of a scan?; Updating the application list; Canceling scan jobs
Scanning FAQ How can I improve the quality of a scan? • Make sure your original documents are in good condition. • Make sure the application that receives the scanned document is appropriate. For example, if you are scanninga photo to edit it, then make sure you choose a photo editing application to...
Page 60 - Setting up the printer to e-mail; Setting up the e-mail function; If you want to change the SMTP server settings
E-mailing Your can use your printer to send e-mail to one or more recipients without using a computer. To do this, you caneither scan a document or photo and then send it as an e-mail, or you can attach a saved document or photo froma memory device to an e-mail. Before you can send e-mail using the ...
Page 61 - If you want to change the e-mail settings; Creating an e-mail contact list using the printer
If you want to change the e-mail settings 1 From the home screen, navigate to E-mail Setup : > E-mail Setup 2 Touch each item, and then enter the necessary information. If necessary, touch OK or Accept to save each item. • Return E-mail Address —enter your e-mail address. • Send Me a Copy —touch ...
Page 62 - Scanning a document or photo to e-mail
Sending e-mail ADF Scanner glass Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without anADF, then load original documents or photos onthe scanner glass. Use the scanner glass for single pages, small items (such as postcardsor...
Page 63 - Attaching a document or photo to e-mail
• History —select the name or e-mail address from the history list. If necessary, touch OK or Accept each time you make a selection. 5 To enter additional recipients, touch Add Recipient , and then enter the e-mail address, name, or group you want to add. Touch Accept every time you add a recipient....
Page 65 - Networking; Installing the printer on a wireless network; Wireless network compatibility; No Security
Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routersthat are Wi-Fi certified. Supported network security options The printer supports three wireles...
Page 66 - Printing a network setup page; Information you will need to set up the printer on a wireless
Every device on the wireless network must use the same WPA passphrase. WPA security is an option only oninfrastructure networks with wireless access points and network cards that support WPA. Most newer wirelessnetwork equipment also offers WPA2 security as an option. Note: If your network uses WPA ...
Page 68 - Special wireless installation instructions; Before you begin; Assigning a static IP address
Special wireless installation instructions The following instructions apply to customers outside of North America who are using a wireless broadband box.Some examples of these boxes include LiveBox, AliceBox, N9UF Box, FreeBox, and Club Internet. Before you begin • Make sure your box is wireless-ena...
Page 69 - Changing wireless settings after installation; Advanced wireless setup; Creating an ad hoc wireless network; In Windows Vista
7 Type the IP address you want to assign to the printer in the IP Address field. 8 Click the Submit button. The Submitting Selection message appears. To confirm that the address was successfully assigned, type the static IP address in the Web browser address fieldand then press Enter . The printer W...
Page 70 - In Windows XP
6 Click Set up a wireless ad-hoc (computer-to-computer) network , when you are prompted to choose a connection option, and then click Next . 7 Follow the instructions in the “Set up a wireless ad hoc network” wizard. As part of the setup: a Create a network name or SSID for the network between the c...
Page 71 - Adding a printer to an existing ad hoc wireless network
11 Under Preferred Networks, delete any existing networks. a Select the network to be removed. b Click Remove to delete the network from the list. 12 Click Add to create an ad hoc network. 13 In the Network Name (SSID) box, type the name you want to give your wireless network. 14 Write down the netw...
Page 72 - Configuring the printer wirelessly using WPS (Wi-Fi Protected; Switching between USB, Ethernet, and wireless connections; Using the printer wirelessly; If the printer is currently set up locally (using USB connection)
3 Select Printer Home . 4 Click the Settings tab. 5 Click Wireless setup utility link. 6 Follow the instructions on the computer screen. Note: Windows Vista computers may need to be reconnected to the ad hoc network after restarting. Configuring the printer wirelessly using WPS (Wi-Fi Protected Setu...
Page 73 - Using the printer over an Ethernet network; If the printer is currently set up for wireless
5 Click the Wireless setup utility link. 6 Follow the instructions on the computer screen to set up the printer wirelessly. Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration. If the printer is currently set up for Ethernet 1 Unplug th...
Page 74 - Selecting the printer; Sharing a printer in a Windows environment
If the printer is currently set up locally (using USB connection) 1 Plug an Ethernet cable into the printer and into an available port on a switch or wall jack. 2 Insert the software and installation CD into the computer you want to use to configure the printer. 3 Follow the instructions on the comp...
Page 75 - Installing the printer on an Ethernet network; Information you will need to set up the printer on an Ethernet
b Right-click the name of your printer. c Click Properties . d Click the Ports tab, and then click Add Port . e Select Local Port , and then click New Port . f Type the Universal Naming Convention (UNC) Port name , which consists of the server name and the distinctive printer name that was specified...
Page 76 - Networking FAQ; Where do I find my WEP key or WPA passphrase?
If the Welcome screen does not appear after a minute, do one of the following: a Click , or click Start and then click Run . b In the Start Search or Run box, type D:\setup.exe , where D is the letter of your CD or DVD drive. 3 Follow the instructions on the computer screen to set up the printer, se...
Page 77 - Where do I find my SSID?
An SSID can contain up to 32 alphanumeric characters. Where do I find my SSID? You can find the SSID for the wireless network by viewing the settings on the access point or wireless router. Mostaccess points have a built-in Web server that can be accessed using a Web browser. Many network adapters p...
Page 78 - Wired network example; Wireless network examples
Wired network example • A desktop computer, a laptop, and a printer are connected by Ethernet cables to a hub, router, or switch. • The network is connected to the Internet through a DSL or cable modem. Internet Wireless network examples Scenario 1: Mixed wired and wireless connections on a network ...
Page 79 - Scenario 2: Wireless network with Internet access; Scenario 3: Wireless network with no Internet access; Why do I need an installation cable?
Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Internet Scenario 3: Wireless network with no Interne...
Page 80 - How do I attach the installation cable?; How are infrastructure and ad hoc networks different?
The installation cable connects to a rectangular USB port on the installing computer and the square USB port on theprinter. How do I attach the installation cable? The installation cable attaches to a USB port on the computer and to the square connector on the back of the printer.This connection all...
Page 81 - Finding the signal strength
The following table compares the characteristics and requirements of the two types of wireless networks. Infrastructure Ad hoc Characteristics Communication Through wireless access point Directly between devices Security More security options WEP or no security Range Determined by range and number o...
Page 82 - How can I improve wireless signal strength?
How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signalis too weak, too distorted, or blocked by an object, it cannot carry information between the access point and theprinter. To determine if the...
Page 83 - Can I use my printer on a USB and a network connection at the same
How can I make sure my computer and printer are connected to the same wireless network? If the printer is not on the same wireless network as the computer, you will not be able to print wirelessly. The SSIDof the printer must match the SSID of the computer, if the computer is already connected to th...
Page 84 - How do I find the MAC address?
Every device capable of communicating on a network has a MAC address. Network printers, computers, and routers,whether Ethernet or wireless, all have MAC addresses. While it is possible to change the MAC address of a network device, it is not common practice to do so. For this reason,MAC addresses a...
Page 85 - What is an IP address?; How do I locate IP addresses?; How to locate a printer IP address; How are IP addresses assigned?
What is an IP address? An IP address is a unique number used by devices (such as a wireless printer, computer, or wireless access point) onan IP network to locate and communicate with each other. Devices on an IP network can communicate with eachother only if they have unique and valid IP addresses....
Page 87 - Maintaining ink cartridges; Checking ink levels; Aligning the printhead
Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle everyweek if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily poweron if it is tur...
Page 88 - Cleaning the printhead nozzles; Cleaning the exterior of the printer
6 From the Maintenance tab, click Align cartridges . 7 Follow the instructions on the computer screen. If you aligned the cartridges to improve print quality, then print your document again. If print quality has notimproved, then clean the printhead nozzles. Cleaning the printhead nozzles Poor print...
Page 89 - Cleaning the scanner glass; Cleaning the touch screen
4 Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paperexit tray. Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer. 5 Make sure the printer is dry before beginning a new print job. Cleaning the...
Page 90 - Before you troubleshoot; If Troubleshooting does not solve your problem
Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet. • Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extensi...
Page 91 - Incorrect language appears on the display; Printhead errors
• “Printer is printing blank pages” on page 94 • “Printer is busy or does not respond” on page 94 • “Cannot delete documents from the print queue” on page 95 • “Cannot print through USB” on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not ...
Page 92 - Software did not install; USB
3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Software did not install If you encounter...
Page 93 - Print job does not print or is missing pages
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol. Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. R ECONNECT THE PRINTER POWER SUPPLY 1 Turn of...
Page 94 - Printer is printing blank pages; Printer is busy or does not respond
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol. Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. R EMOVE AND REINSTALL THE PRINTER SOFTWARE Pr...
Page 95 - Jams and misfeeds troubleshooting; Paper jam in the printer
3 Plug the power cord into the wall outlet, and then turn on the printer. Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer andprinter may not be communicating. R ESTART THE COMPUTER AND TRY AGA...
Page 96 - Paper jam in the duplex unit
1 Press to turn off the printer. 2 Check the paper tray or lift the scanner unit to check for jammed paper. 3 Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. 4 Press to turn the printer back on. Paper jam in the duplex unit Note: The par...
Page 97 - Paper or specialty media misfeeds
2 Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 5 From your computer, resume the print job. Paper or specialty media misfeeds These are possible solut...
Page 98 - Print troubleshooting; Poor quality at the edges of the page
Print troubleshooting • “Poor quality at the edges of the page” on page 98 • “Streaks or lines on printed image” on page 98 • “Print speed is slow” on page 99 • “Computer slows down when printing” on page 99 Poor quality at the edges of the page If the "Before you troubleshoot" checklist doe...
Page 99 - Copy and scan troubleshooting
Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: M AXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size of graphics and images in the document. • Remove as many u...
Page 100 - Poor copy or scanned image quality
Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: S ET YOUR PRINTER AS THE DEFAULT PRINTER R EMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close 1 Lift the scanner unit. 2 Remove a...
Page 101 - Scanning takes too long or freezes the computer; E-mail troubleshooting
Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: C HECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB c...
Page 102 - Cannot attach files; Memory card troubleshooting; Memory card troubleshooting checklist; Nothing happens when a memory card is inserted
C HECK YOUR NETWORK CONNECTION Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to theInternet for the printer to communicate with the SMTP server. C HECK YOUR PROXY CONFIGURATION Your proxy server configuration should allow SMTP server connection...
Page 103 - Cannot print documents from a memory card or flash drive; Photos do not transfer from a memory card across a wireless
C HECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marke...
Page 104 - Network troubleshooting; Network troubleshooting checklist; General Networking
Network troubleshooting • “Network troubleshooting checklist” on page 104 • “The Continue button is unavailable” on page 105 • “Cannot print and there is a firewall on the computer” on page 106 • “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 107 Network tr...
Page 107 - Wireless troubleshooting; Resetting the wireless settings to factory defaults; Cannot print over wireless network
Communication with printer lost when connected to Virtual Private Network (VPN) You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same ti...
Page 108 - WEP
From the printer control panel, navigate to Demo Mode : > Demo Mode . Select Off , and then save the setting. C HECK YOUR WEP KEY OR WPA PASSPHRASE If your wireless access point is using Wired Equivalent Privacy (WEP) security, then the WEP key should be: • Exactly 10 or 26 hexadecimal characters...
Page 110 - Wi-Fi indicator light is not lit
Wi-Fi indicator light is not lit C HECK POWER If the Wi-Fi indictor light is off, make sure the light is on. If the light is not on, check the following: • Make sure the printer is plugged in and turned on. • Make sure the printer is plugged into a working outlet. • If the printer is plugged into a ...
Page 111 - Wi-Fi indicator light is still orange
S ELECT THE WIRELESS PORT If you have previously set up your printer as a locally attached printer, then you may need to select the wirelessprinter to use the printer wirelessly. 1 Click , or click Start and then click Run . 2 In the Start Search or Run box, type control printers . 3 Press Enter , o...
Page 112 - MAC
If you are using WPA security A valid WPA passphrase is: • From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive. or • Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9. If your wireless network is not using security, then you will not h...