Page 2 - Abbreviations and Acronyms
Hints, Notices, and Cautions HINT: A HINT indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potentially hazardous situa...
Page 3 - Contents; Setting Up
C o n t e n t s 3 Contents Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7 1 Setting Up Setting Up Dellnet™ (U.S. Only) . . . . . . . . . . . . . . . . . . 12 Accessing the Internet . . . . . . . . . . . . . . . . . . . . . . 12 Accessing Your E-Mail . . . . . . . . . . . . ....
Page 7 - Safety Instructions; When Using Your Computer
S a f e t y I n s t r u c t i o n s 7 Safety Instructions Use the following safety guidelines to protect yourself and your computer. For comfort and efficiency, observe the ergonomic guidelines provided in the Tell Me How help file. When Using Your Computer CAUTION: Do not operate your computer with...
Page 8 - When Working Inside Your Computer
8 S a f e t y I n s t r u c t i o n s w w w .d e ll .co m | s u p p o rt .d e ll.c o m • To help protect your computer from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply. • Be sure that nothing rests on your c...
Page 9 - Protecting Against Electrostatic Discharge
S a f e t y I n s t r u c t i o n s 9 In addition, take note of these safety guidelines when appropriate: • When you disconnect a cable, pull on its connector, not on the cable itself. As you pull connectors apart, keep them evenly aligned to avoid bending any pins. Also, before you connect a cable,...
Page 11 - S e t t i n g U p
w w w .dell.com | suppor t.dell.c o m S E C T I O N 1 S e t t i n g U p Setting Up Dellnet™ (U.S. Only)Connecting a PrinterTurning Off the Computer
Page 12 - Setting Up Dellnet; Accessing the Internet
12 S e t t i n g U p w w w .d e ll .co m | s u p p o rt .d e ll.c o m HINT: Dellnet is not available in all regions. Setting Up Dellnet ™ (U.S. Only) To set up Dellnet Internet Access Service in the United States, double-click the Dellnet Signup icon on the Microsoft ® Windows ® desktop and follow t...
Page 13 - Sending and Receiving E-Mail; Connecting a Printer
S e t t i n g U p 13 Sending and Receiving E-Mail • Double-click the Outlook Express icon to initiate a connection to the Internet through Dellnet. • Always check the address of each recipient when sending e-mail. Otherwise, your e-mail is returned to you. • Be sure that the person who is sending e-...
Page 14 - Parallel Printer; Add New; Cancel
14 S e t t i n g U p w w w .d e ll .co m | s u p p o rt .d e ll.c o m Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer 1 Turn off the computer (see page 16). NOTICE: Use only a standard ...
Page 15 - USB Printer; Installing the Printer Driver; Start; Run; OK
S e t t i n g U p 15 USB Printer HINT: You can connect USB devices while the computer is turned on. 1 Install the printer driver if necessary (see page 15). 2 Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors only fit one way. Installing the Printe...
Page 16 - Turning Off the Computer; Windows 98 Second Edition (SE) and Windows Millennium
16 S e t t i n g U p w w w .d e ll .co m | s u p p o rt .d e ll.c o m Turning Off the Computer NOTICE: To prevent data loss, you must perform the Windows shutdown procedure. Windows 98 Second Edition (SE) and Windows Millennium Edition (Me) 1 Save and exit any programs and files you have open. 2 Cli...
Page 17 - S o l v i n g P r o b l e m s
w w w .dell.com | suppor t.dell.c o m S E C T I O N 2 S o l v i n g P r o b l e m s Finding SolutionsAccessing Help FilesPower ProblemsStart-Up Error MessagesVideo and Monitor ProblemsSound and Speaker ProblemsPrinter ProblemsScanner ProblemsModem ProblemsMouse ProblemsKeyboard ProblemsDrive Problem...
Page 18 - Finding Solutions
18 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Finding Solutions Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 20. See page 31. Get technical assistance from Dell. See...
Page 20 - Accessing Help Files
20 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Accessing Help Files Power Problems HINT: See the Tell Me How help file for information on the standby mode. T O A C C E S S T H E T E L L M E H O W H E L P F I L E 1 Click the Start button, point to Programs—> User...
Page 21 - Start-Up Error Messages
S o l v i n g P r o b l e m s 21 Start-Up Error Messages C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. S W A P T H E C O M P U T E R A N D M O ...
Page 22 - Video and Monitor Problems; If the screen is blank
22 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Video and Monitor Problems If the screen is blank HINT: See the monitor documentation for fault indications and troubleshooting procedures specific to your monitor. C H E C K T H E V I D E O C A B L E C O N N E C T I O...
Page 23 - If the screen is difficult to read
S o l v i n g P r o b l e m s 23 If the screen is difficult to read C H E C K T H E P O W E R P R O P E R T I E S I F T H E M O N I T O R S C R E E N O C C A S I O N A L L Y T U R N S B L A N K — See Windows Help . To access Windows Help : 1 Click the Start button and then click Help . 2 For Windows...
Page 24 - Sound and Speaker Problems
24 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Sound and Speaker Problems HINT: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off. A D ...
Page 25 - Printer Problems; If you cannot print to a parallel port printer
S o l v i n g P r o b l e m s 25 Printer Problems If you cannot print to a parallel port printer If you cannot print to a USB printer E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R E I N S T A L L T ...
Page 26 - Scanner Problems
26 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Scanner Problems Modem Problems NOTICE: Connect the modem to an analog telephone jack only. Connecting the modem to a digital telephone network damages the modem. E N S U R E T H A T T H E P R I N T E R I S T U R N E D...
Page 27 - Mouse Problems
S o l v i n g P r o b l e m s 27 Mouse Problems C O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect...
Page 28 - Keyboard Problems; If you cannot save a file to a floppy disk
28 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Keyboard Problems Drive Problems If you cannot save a file to a floppy disk HINT: See the Tell Me How help file for information on saving files to a floppy disk. R E C O N N E C T T H E K E Y B O A R D C A B L E — Shut...
Page 29 - If you cannot play a music CD or install a program from a CD
S o l v i n g P r o b l e m s 29 If you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. C A N N O T S A V E F I L E S T O A F L O P P Y D I S K — Ensure that the floppy di...
Page 30 - If you cannot play a DVD movie; If the CD-RW drive stops writing
30 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m If you cannot play a DVD movie HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives. If the CD-RW drive stops writing If you have a hard drive problem E N S U R E T H A T W I N D O...
Page 31 - Network Problems
S o l v i n g P r o b l e m s 31 Network Problems Windows Error Messages C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack as shown on the START HERE sheet for your comput...
Page 32 - General Program Problems; A program crashes
32 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m General Program Problems A program crashes A program stops responding A solid blue screen appears A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essentia...
Page 33 - Internet Connection Problems; If you have a problem with your Dellnet account; Resolving Other Technical Problems
S o l v i n g P r o b l e m s 33 Internet Connection Problems If you have a problem with your Dellnet account E-Mail Problems Resolving Other Technical Problems R E V I E W “ S E T T I N G U P D E L L N E T ( U . S . O N L Y ) ” — See page 12. R E V I E W “ M O D E M P R O B L E M S ” — See page 26....
Page 34 - Reinstalling Drivers
34 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Reinstalling Drivers NOTICE: The Dell support website, http://support.dell.com , and the Dell Dimension ResourceCD provide approved drivers for Dell computers. If you install drivers obtained from other sources, your c...
Page 35 - Reinstalling Windows 98
S o l v i n g P r o b l e m s 35 3 When the InstallShield Wizard Complete window appears, remove the ResourceCD and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive. 5 At the Welcome Dell System Owner screen, click Next . 6 If...
Page 37 - Reinstalling Windows Me; Boot
S o l v i n g P r o b l e m s 37 17 If you created a Windows user name and password, type your password and click OK . NOTICE: Make sure that you reinstall the Intel Chip Set Update Utility driver before you reinstall any other drivers. 18 Reinstall the appropriate drivers (see page 34). 19 Reenable...
Page 41 - A d d i n g P a r t s
w w w .dell.com | suppor t.dell.c o m S E C T I O N 3 A d d i n g P a r t s Removing the Computer CoverLooking Inside Your ComputerAdding CardsRemoving CardsAdding MemoryAdding a Second Hard DriveAdding Other DrivesReplacing the Computer Cover
Page 42 - Removing the Computer Cover
42 A d d i n g Pa r t s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then un...
Page 43 - Looking Inside Your Computer
A d d i n g Pa r t s 43 5 Face the front of the computer. Use your thumbs to press in both latches while pushing the cover backward. Move the cover back slightly, and then lift it straight up.If necessary, use both hands and work one side at a time. Looking Inside Your Computer CAUTION: Before you b...
Page 44 - System Board
44 A d d i n g Pa r t s w w w .d e ll .co m | s u p p o rt .d e ll.c o m System Board In the illustration, the text in parentheses indicates how items are identified on the system board. microprocessor connector (CPU) PCI card connectors floppy drive connector (FLOPPY) second hard drive connector (S...
Page 45 - Adding Cards
A d d i n g Pa r t s 45 Adding Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. Install only PCI cards in your computer. Before installing a card, make sure that a slot is available for it. NOTICE: To disconnect a network cable, first u...
Page 48 - Removing Cards; Adding Memory
48 A d d i n g Pa r t s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Removing Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from ...
Page 50 - Adding a Second Hard Drive
50 A d d i n g Pa r t s w w w .d e ll .co m | s u p p o rt .d e ll.c o m 7 Replace the computer cover (see page 71). NOTICE: To connect a network cable, first plug the cable in to the network jack and then plug it in to the computer. 8 Plug your computer and devices into their electrical outlets, an...
Page 56 - Adding Other Drives
56 A d d i n g Pa r t s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Adding Other Drives Your computer includes a floppy drive and either a CD or DVD drive. You can add drives, such as Zip drives and CD-RW drives, using the procedures in the following sections. 5.25-Inch Devices HINT: You need a...
Page 71 - Replacing the Computer Cover
A d d i n g Pa r t s 71 Replacing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network jack. 1 Turn off the co...
Page 73 - A p p e n d i x
w w w .dell.com | suppor t.dell.c o m S E C T I O N 4 A p p e n d i x SpecificationsStandard SettingsContacting DellRegulatory InformationWarranty and Return Policy Information
Page 74 - Specifications
74 A p p e n d i x w w w .d e ll .co m | s u p p o rt .d e ll.c o m Specifications Microprocessor Microprocessor type Intel ® Pentium ® III microprocessor L1 cache 32 KB (16-KB data cache; 16-KB instruction cache) L2 cache 256-KB Advanced Transfer Cache that resides in the processor core. The L2 cac...
Page 78 - Standard Settings; Main
78 A p p e n d i x w w w .d e ll .co m | s u p p o rt .d e ll.c o m Standard Settings The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work i...
Page 79 - Viewing Settings
A p p e n d i x 79 Viewing Settings 1 Turn on (or restart) your computer. 2 When the blue Dell logo appears, press <Del> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. Syst...
Page 80 - Clearing Forgotten Passwords; Maintenance; Replacing the Battery
80 A p p e n d i x w w w .d e ll .co m | s u p p o rt .d e ll.c o m • The left side lists configuration options and their settings for the hardware installed in your computer.You can change settings enclosed in brackets, but not those that are grayed out. Options identified by an arrowhead (>) pr...
Page 82 - Contacting Dell; Contact Numbers and Addresses
82 A p p e n d i x w w w .d e ll .co m | s u p p o rt .d e ll.c o m Contacting Dell HINT: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following tables. If you nee...
Page 94 - Returning Items for Warranty Repair or Credit
94 A p p e n d i x w w w .d e ll .co m | s u p p o rt .d e ll.c o m Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box....
Page 95 - Regulatory Information
A p p e n d i x 95 4 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery package...
Page 97 - Class A
A p p e n d i x 97 FCC Notices (U.S. Only) Most Dell computer systems are classified by the Federal Communications Commission (FCC) as Class B digital devices. However, the inclusion of certain options can change the rating of some configurations to Class A. To determine which classification applies...
Page 98 - Class B
98 A p p e n d i x w w w .d e ll .co m | s u p p o rt .d e ll.c o m Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in...
Page 100 - Información para NOM (únicamente para México); Warranty and Return Policy; User’s
100 A p p e n d i x w w w .d e ll .co m | s u p p o rt .d e ll.c o m Información para NOM (únicamente para México) La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial Mexicana (NOM): Warra...
Page 101 - I n d e x
I n d e x 101 I n d e x A audio. See sound B battery disposal, 81replacing, 80 BIOS, 78 C cards adding, 45connectors, 44removing, 48 CD drive fixing problems, 29 CD-RW drive adding, 56fixing problems, 30 computer crashes, 32error messages, 21internal parts, 43removing cover, 42replacing cover, 71spe...
