Page 2 - Abbreviations and Acronyms
Hints, Notices, and Cautions HINT: A HINT indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potentially hazardous situa...
Page 3 - Contents; Setting Up
C o n t e n t s 3 Contents Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 7 When Using Your Computer . . . . . . . . . . . . . . . . . . . 7 When Removing or Installing Memory Modules . . . . . . . . . 1 0 Protecting Against Electrostatic Discharge . . . . . . . . . . . 1 1 1 ...
Page 4 - Solving Problems
4 C o n t e n t s 2 Solving Problems Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . 2 6 Accessing Help Files . . . . . . . . . . . . . . . . . . . . . . . . 2 8 Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 2 9 Start-Up Error Messages . . . . . . . . . . . ....
Page 5 - Adding Parts
C o n t e n t s 5 Windows Error Messages . . . . . . . . . . . . . . . . . . . . . . 3 9 General Program Problems . . . . . . . . . . . . . . . . . . . . . 4 0 A program crashes . . . . . . . . . . . . . . . . . . . . . . . 4 0 A program stops responding . . . . . . . . . . . . . . . . . . . 4 0 A s...
Page 7 - Safety Instructions; When Using Your Computer
S a f e t y I n s t r u c t i o n s 7 Safety Instructions Use the following safety guidelines to help protect yourself and your computer. For comfort and efficiency, observe the ergonomic guidelines in "Sitting Comfortably at Your Computer" in the Tell Me How help file. When Using Your Compu...
Page 10 - When Removing or Installing Memory Modules
10 S a f e t y I n s t r u c t i o n s w w w .d e ll .co m | s u p p o rt .d e ll.c o m • Clean the display with a soft, clean cloth and commercial window cleaner that does not contain wax or abrasives. Apply the cleaner to the cloth; then stroke the cloth across the display in one direction, moving...
Page 11 - Protecting Against Electrostatic Discharge
S a f e t y I n s t r u c t i o n s 11 In addition, take note of these safety guidelines when appropriate: • When you disconnect a cable, pull on its connector, not on the cable itself. As you pull connectors apart, keep them evenly aligned to avoid bending any pins. Also, before you connect a cable...
Page 13 - S e t t i n g U p
w w w .dell.com | suppor t.dell.c o m 1 S E C T I O N 1 S e t t i n g U p Setting Up Dellnet™Connecting a PrinterTurning Off the ComputerUsing the Modular BaySetting Up the APR to Connect to a Network
Page 14 - Setting Up Dellnet; Accessing the Internet; Dellnet Administration.
14 S e t t i n g U p w w w .d e ll .co m | s u p p o rt .d e ll.c o m HINT: Dellnet is not available in certain regions. Setting Up Dellnet ™ To set up Dellnet Internet Access Service, double-click the Dellnet Signup icon on the Microsoft ® Windows ® desktop and follow the instructions that appear o...
Page 15 - Sending and Receiving E-Mail
S e t t i n g U p 15 Sending and Receiving E-Mail • Double-click the Outlook Express icon to initiate a connection to the Internet through Dellnet. • Always check the address of each recipient when sending e-mail. Otherwise, your e-mail is returned to you. • Be sure that the person who is sending e-...
Page 16 - Connecting a Printer; Installing the Printer Driver; click OK and follow the prompts on your screen.; Parallel Printer
16 S e t t i n g U p w w w .d e ll .co m | s u p p o rt .d e ll.c o m Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructio...
Page 17 - Turn on the printer and then turn on the computer. If the Add New
S e t t i n g U p 17 2 Attach the parallel printer cable to the parallel port connector on the computer and tighten the two screws. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches. 3 Turn on the printer and then turn on the computer. If the Add N...
Page 18 - USB Printer; Turning Off the Computer; Windows Millennium Edition (Me) and Windows 2000; Click the Start button and then click Shut Down.
18 S e t t i n g U p w w w .d e ll .co m | s u p p o rt .d e ll.c o m USB Printer HINT: You can connect USB devices while the computer is turned on. 1 Install the printer driver if necessary (see page 16). 2 Attach the USB printer cable to the USB port connector on the computer and the printer. The ...
Page 19 - Using the Modular Bay; Swapping Devices While the Computer Is Turned Off
S e t t i n g U p 19 Windows 98 1 Save and close any open files and exit any open programs. 2 Click the Start button and then click Shut Down. 3 In the Shut Down Windows window, click Shut down and then click OK.The computer automatically turns off after the shutdown process finishes. Using the Modu...
Page 21 - Swapping Devices While Windows Is Running
S e t t i n g U p 21 Swapping Devices While Windows Is Running NOTICE: To prevent irreparable damage to the docking connector, do not replace devices while the computer is connected to an APR. In Microsoft Windows 98 or Windows Me 1 Right-click the Softex BayManager icon on the Microsoft Windows tas...
Page 22 - Setting Up the APR to Connect to a; Setting Up the APR for Windows Me and Windows 98; Dock 1 configuration, and then displays a
22 S e t t i n g U p w w w .d e ll .co m | s u p p o rt .d e ll.c o m Setting Up the APR to Connect to a Network HINT: A network adapter is also referred to as a network interface controller (NIC). NOTICE: Do not install a NIC or a NIC/modem combination PC Card until you complete the advanced port r...
Page 23 - Setting Up the APR for Windows 2000
S e t t i n g U p 23 Setting Up the APR for Windows 2000 NOTICE: Do not install the drivers from the CD that is shipped with the APR. The network adapter will not work if they are installed. 1 If the computer is on, shut down the operating system and turn off the computer (see page 18). 2 Disconnect...
Page 25 - S o l v i n g P r o b l e m s
w w w .dell.com | suppor t.dell.c o m 2 S E C T I O N 2 S o l v i n g P r o b l e m s Finding SolutionsAccessing Help FilesPower ProblemsStart-Up Error MessagesVideo and Display ProblemsSound and Speaker ProblemsPrinter ProblemsModem ProblemsScanner ProblemsTouch Pad ProblemsExternal Keyboard Proble...
Page 26 - Finding Solutions
26 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Finding Solutions Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find the answers to your questions. HINT: If you have a problem with an external device, see the device docume...
Page 28 - Accessing Help Files
28 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Accessing Help Files T O A C C E S S T H E Tell Me How H E L P F I L E 1 Click the Start button, point to Dell Documents, and then click Tell Me How. T O A C C E S S W I N D O W S 2 0 0 0 H E L P 1 Click the Start butt...
Page 29 - Power Problems
S o l v i n g P r o b l e m s 29 Power Problems HINT: See the Tell Me How help file for information on standby mode. C H E C K T H E P O W E R L I G H T — When the power light is blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button ...
Page 30 - Start-Up Error Messages; If the display is blank
30 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Start-Up Error Messages Video and Display Problems If the display is blank O P E R A T I N G S Y S T E M N O T F O U N D — Call Dell for technical assistance (see page 75). I N S E R T B O O T A B L E M E D I A — The o...
Page 31 - If the display is difficult to read
S o l v i n g P r o b l e m s 31 If the display is difficult to read A D J U S T T H E B R I G H T N E S S — See the Tell Me How help file (see page 28) for instructions on adjusting the brightness. M O V E T H E S U B W O O F E R A W A Y F R O M T H E C O M P U T E R O R M O N I T O R — If your ext...
Page 32 - Sound and Speaker Problems; Integrated Speakers
32 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Sound and Speaker Problems Integrated Speakers External Speakers HINT: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not tu...
Page 33 - Printer Problems; If you cannot print to a parallel port printer
S o l v i n g P r o b l e m s 33 Printer Problems If you cannot print to a parallel port printer R U N T H E S P E A K E R S E L F - T E S T — Some speaker systems have a self-test button on the subwoofer. See the speaker documentation for self-test instructions. M O V E T H E S U B W O O F E R A W ...
Page 34 - If you cannot print to a USB printer; Modem Problems
34 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m If you cannot print to a USB printer Modem Problems NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a digital telephone network damages the modem. V E R I F Y T H E P R I N T E ...
Page 35 - Scanner Problems
S o l v i n g P r o b l e m s 35 Scanner Problems Touch Pad Problems C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the modem. C H E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more i...
Page 36 - External Keyboard Problems; If you cannot save a file to a floppy disk
36 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m External Keyboard Problems Unexpected Characters Drive Problems If you cannot save a file to a floppy disk HINT: For information on saving files to a floppy disk, see the Tell Me How help file (see page 28). D I S C O ...
Page 37 - If you cannot play a music CD or install a program from a CD
S o l v i n g P r o b l e m s 37 If you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. not write-protected back of floppy disk write-protected E N S U R E T H A T W I N D...
Page 38 - If you cannot play a DVD movie; If the CD-RW drive stops writing; If you have a hard drive problem
38 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m If you cannot play a DVD movie HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives. If the CD-RW drive stops writing HINT: If you must disable standby mode to write to a CD-RW dri...
Page 39 - Network Problems
S o l v i n g P r o b l e m s 39 Network Problems Windows Error Messages C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack. C H E C K T H E N E T W O R K L I G H T S O N T...
Page 40 - General Program Problems; A program crashes
40 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m General Program Problems A program crashes A program stops responding N O T E N O U G H M E M O R Y O R R E S O U R C E S . C L O S E S O M E P R O G R A M S A N D T R Y A G A I N — You have too many programs open. Clo...
Page 41 - A solid blue screen appears; Internet Connection Problems; If you have a problem with your Dellnet account
S o l v i n g P r o b l e m s 41 A solid blue screen appears Internet Connection Problems If you have a problem with your Dellnet account T U R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or a proper shutdown (see page 18), press the power button until the compute...
Page 42 - If Your Computer Gets Wet
42 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m E-Mail Problems If Your Computer Gets Wet CAUTION: Per form this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC...
Page 43 - If You Drop or Damage Your Computer
S o l v i n g P r o b l e m s 43 CAUTION: To help prevent electrical shock, verify that the computer is thoroughly dr y before continuing with the remainder of this procedure. 10 Ground yourself by touching one of the metal connectors on the back of the computer. 11 Replace the memory modules, the m...
Page 44 - Resolving Other Technical Problems; Double-click the My Computer icon on your desktop.
44 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Resolving Other Technical Problems Reinstalling Drivers and Utilities NOTICE: The Dell support website, http://support.dell.com, and the Drivers and Utilities CD provide approved drivers for Dell™ computers. If you ins...
Page 45 - Reinstalling Windows; Reinstalling Windows Me and Windows 98
S o l v i n g P r o b l e m s 45 Reinstalling Windows Reinstalling Windows Me and Windows 98 NOTICE: The Operating System CD provides options for reinstalling your Windows Me or Windows 98 Second Edition (SE) operating system. The options can potentially overwrite files installed by Dell and possibl...
Page 46 - setup Win2000 now, press ENTER option is highlighted. Then press
46 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m 12 In the User Information window, type your name and, if applicable, company name, and then click Next.The Name field must be completed; the Company Name field is optional.The License Agreement window appears. 13 Clic...
Page 48 - Recreating the Hibernate File; Boot (Restart) Your Computer With the Drivers and Utilities CD
48 S o l v i n g P r o b l e m s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Recreating the Hibernate File (Windows 98 Only) HINT: Windows Me and Windows 2000 recreate the hibernate file automatically. When hibernate mode is activated, all system data is stored in the hibernate file on your har...
Page 49 - Delete the Old Hibernate File; Create the Hibernate File
S o l v i n g P r o b l e m s 49 Delete the Old Hibernate File 1 Boot your computer from the Drivers and Utilities CD as described on page 48. 2 At the R:\DIAGS prompt, type cd\ and press <Enter>. 3 At the R:\ prompt, type cd\win98\suspend and press <Enter>. 4 Type rms2d and press <En...
Page 51 - A d d i n g P a r t s
w w w .dell.com | suppor t.dell.c o m 3 S E C T I O N 3 A d d i n g P a r t s Replacing the Palm RestsReplacing the Display CoverUsing the Advanced Port ReplicatorAdding MemoryReplacing a Hard Drive
Page 52 - Replacing the Palm Rests
52 A d d i n g Pa r t s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Replacing the Palm Rests 1 Save and close any open files, exit any open programs, and shut down the computer (see page 18). 2 If the computer is connected (docked) to an advanced port replicator (APR), undock it (see page 59). ...
Page 54 - Replacing the Display Cover; Using the Advanced Port Replicator
54 A d d i n g Pa r t s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Replacing the Display Cover 1 Gently slide your index fingers under the straight edge of the display cover until the cover pops out. 2 Slide the display cover towards the back of the computer. 3 To replace the display cover, in...
Page 55 - Connecting External Devices to the APR
A d d i n g Pa r t s 55 Connecting External Devices to the APR HINT: If the cable connector from the external device has thumbscrews, be sure to tighten them to ensure a proper connection. 1 See the following illustrations for connector locations. 2 Connect the external devices to an electrical outl...
Page 59 - Undocking the Computer
A d d i n g Pa r t s 59 Undocking the Computer NOTICE: If you do not have a charged battery installed in the computer when you undock the computer, you may lose unsaved data. NOTICE: If you do not use correct undocking procedures, you may lose data and the computer may not restart. 1 Save and close ...
Page 60 - Monitor Stand
60 A d d i n g Pa r t s w w w .d e ll .co m | s u p p o rt .d e ll.c o m Monitor Stand HINT: Be sure that the back legs on the monitor stand engage the slots on either side of the APR base. NOTICE: The stand supports monitors that weigh up to 45.3 kg (100 lb). Heavier monitors may damage the stand, ...
Page 61 - Adding Memory
A d d i n g Pa r t s 61 Adding Memory You can increase your computer memory by installing memory modules on the system board. See page 68 for information on the type of memory supported by your computer. HINT: Memory modules purchased from Dell are covered under your computer warranty. Your computer...
Page 63 - Replacing a Hard Drive
A d d i n g Pa r t s 63 8 Replace the cover and tighten the screws. 9 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 10 Turn on the computer.As the computer boots, it will detect the additional memory and automatically update the system ...
Page 65 - Returning a Hard Drive to Dell
A d d i n g Pa r t s 65 8 Replace and tighten the screw you removed in step 3. 9 Install the Dell-provided operating system (see page 45). 10 Install the Dell-provided drivers and utilities (see page 44). Returning a Hard Drive to Dell Return your old hard drive to Dell in its original foam packagin...
Page 67 - A p p e n d i x
w w w .dell.com | suppor t.dell.c o m 4 S E C T I O N 4 A p p e n d i x SpecificationsStandard SettingsContacting DellRegulatory InformationWarranty and Return Policy InformationMacrovision Product Notice
Page 68 - Specifications
68 A p p e n d i x w w w .d e ll .co m | s u p p o rt .d e ll.c o m Specifications Microprocessor Microprocessor types Intel ® Mobile Pentium ® III Intel Mobile Celeron™ Internal cache 256 KB External bus frequency 100 MHz Math coprocessor internal to the microprocessor System Information System chi...
Page 74 - Standard Settings; System Setup Pages
74 A p p e n d i x w w w .d e ll .co m | s u p p o rt .d e ll.c o m Standard Settings The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work i...
Page 75 - Viewing the System Setup Pages; Contacting Dell; Contact Numbers and Addresses
A p p e n d i x 75 Viewing the System Setup Pages 1 Turn on (or restart) your computer. 2 When the Dell logo appears, press <F2> immediately.If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer (see page 18) and try...
Page 88 - Returning Items for Warranty Repair or Credit; Regulatory Information; help file. To open the file, click the Start button on the; Battery Disposal
88 A p p e n d i x w w w .d e ll .co m | s u p p o rt .d e ll.c o m Returning Items for Warranty Repair or Credit 1 Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. 2 Include a copy of the invoice and a letter describing the reason for the ...
Page 90 - Información para NOM (únicamente para México); Warranty and Return Policy
90 A p p e n d i x w w w .d e ll .co m | s u p p o rt .d e ll.c o m Información para NOM (únicamente para México) La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial Mexicana (NOM): Warran...
Page 91 - Macrovision Product Notice
A p p e n d i x 91 Macrovision Product Notice The following product notice applies to the Macrovision Corporation product that is included with the DVD-ROM drive: This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectu...
Page 93 - I n d e x
I n d e x 93 I n d e x A APR connecting to a network, 22docking the computer, 54 audio. See sound B BIOS, 74 C CD drive fixing problems, 37 CD-RW drive fixing problems, 38 characters unexpected, 36 computer crashes, 40error messages, 30specifications, 68turning off, 18 contact numbers, 75crashes, 40...
