Page 2 - Notes
Notes NOTE: A NOTE indicates important information that helps you make better use of your computer. ____________________ © 2013 Dell Inc. All rights reserved. Trademarks used in this text: Dell™, the Dell logo, vWorkspace ® , and Wyse ® are trademarks of Dell Inc. Microsoft ® ,Windows ® Embedded Sta...
Page 3 - Contents; Introduction
Contents 3 Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 7 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Key Features . . . . . . . . . . . . . . . . . . . . . . . . 8 What’s New . . . . . . . . . . . . . . . . . . . . . . . . 9 Supported Dell Wyse Thin Cli...
Page 4 - Using the Dell Wyse Configuration
4 Contents Configuring the Repository Server on a Windows 2008/Windows 2008 R2 Server . . . . . . 22 Configuring the Repository Server on a Windows 7 System . . . . . . . . . . . . . . . . . 24 Discovery Settings for the WCM Server . . . . . . . . . 26 DNS Service Record Lookup . . . . . . . . . . ....
Page 5 - Using the Dell Wyse Configuration; Launching the WCM Client; Exporting Thin Client Configurations; Typical Use Case Scenarios
Contents 5 4 Using the Dell Wyse Configuration Manager (WCM) Client . . . . . . . . . . . . . . 73 Launching the WCM Client . . . . . . . . . . . . . . . 73 Importing Thin Client Configurations . . . . . . . . . . 73 Fallback Mechanism for Failed Download of Configuration File . . . . . . . . . . . ...
Page 6 - A Appendix
6 Contents A Appendix . . . . . . . . . . . . . . . . . . . . . . . . 81 Troubleshooting Devices That Cannot Locate Configuration Files . . . . . . . . . . . . . . . . . . . . 81 WCM_AdminGuide.book Page 6 Thursday, October 31, 2013 4:39 PM
Page 7 - Introduction; Overview
Introduction 7 1 Introduction Dell Wyse Configuration Manager (WCM) is an innovative self-configuring client technology for the cloud and Dell Wyse Enhanced Embedded virtual desktop environments. WCM provides a simple solution to create and apply configuration files to Dell Wyse thin clients running...
Page 8 - WCM Client; Setting Up Automatic; Key Features
8 Introduction • WCM Application GUI — is a standalone GUI to create new configuration files as well as edit existing configuration files. These files can be placed on an FTP server (for FTP) or on a Web server (Microsoft IIS Web server for HTTP or HTTPS) in order to be deployed on thin clients runn...
Page 9 - Appliance mode to configure one or more Windows; What’s New
Introduction 9 • Provides the ability to: – Create configuration files from a standalone GUI or capture the configuration from an already configured device – Maintain history of configurations – Update existing configurations or revert to previous configurations – Use the Appliance mode to configure...
Page 10 - Flash Remoting: Enables HDX Media Stream Flash Redirection on
10 Introduction • Support for Exit button for all Appliance Modes applications. This allows the user to exit, log off, shut down or restart from the client while in Appliance Mode. This feature is also supported for other Citrix XenDesktop and VMware Horizon View Appliance Mode applications with som...
Page 11 - Supported Dell Wyse Thin Client Systems
Introduction 11 • WCM 1.3 client supports RDP8 and its new features. The settings given below are supported for RDP8 functionality by WCM.– Detect Connection Quality automatically – Remote Desktop Gateway KDC proxy and Edit box option for KDC Proxy Name – Enable Workspace Reconnect • Ability to conf...
Page 12 - • Wyse Enhanced Microsoft Windows Embedded 8 Standard build 904,
12 Introduction • Wyse Enhanced MicrosoftWindows Embedded Standard 7 build 818, 827, 830, 832, 833, 846, 858 or later:– C90LE7 – D90D7 – D90Q7 – R90L7 – R90LE7 – X90C7 – X90M7 – Z90D7 – Z90DE7 – Z90S7 – Z90Q7 • Wyse Enhanced MicrosoftWindows Embedded Standard 7p build 850 or later:– X90M7p – Z90D7p ...
Page 13 - Supported Operating Systems; Related Documentation and Services
Introduction 13 NOTE: If you have thin clients running earlier builds where the WCM Client was not pre-installed on your thin client, you can: - Re-image the thin clients with the latest firmware to include the WCM Client in those builds. - Use WDM to push the WCM Client package to each thin client....
Page 14 - Dell Wyse Online Community; and exchange information on user forums. Visit the Wyse Online
14 Introduction Dell Wyse Online Community Wyse maintains an online community where users of our products can seek and exchange information on user forums. Visit the Wyse Online Community forums at: http://community.wyse.com/forum. WCM_AdminGuide.book Page 14 Thursday, October 31, 2013 4:39 PM
Page 15 - Installing and Configuring Dell; your environment. Depending on your environment and intended; • Server Deployment — if you want a server environment that uses FTP,; clients can access automatically to update themselves.; Manual Deployment — if you want a non-server environment and intend; Control Panel applet on the thin client system.; Pre-requisites to Install WCM; CPU — A minimum of 1 GHz Intel or AMD X86. We recommend a
Installing and Configuring Dell Wyse Configuration Man- 2 Installing and Configuring Dell Wyse Configuration Manager (WCM) This section provides information about installing and configuring WCM in your environment. Depending on your environment and intended deployment, you can choose one of the foll...
Page 17 - Downloading and Installing WCM; Downloading WCM
Installing and Configuring Dell Wyse Configuration Manager (WCM) 17 Downloading and Installing WCM Downloading WCM The WCM software package includes: • The installer for WCM Server Application• The installer for locally installing the WCM Client on an individual thin client. • Packages for remotely ...
Page 18 - Installing WCM Client; WDM Administrator’s Guide; The WCM Environment; Discovery Settings for the WCM Server; WCM Client Software on Thin Client Systems — These are the thin
18 Installing and Configuring Dell Wyse Configuration Manager (WCM) Installing WCM Client The WCM Client is included in supported Windows Embedded thin clients. To update them you can: • Install them manually on each thin client, as an administrator.• Deploy them remotely, to multiple thin clients, ...
Page 19 - Configuring the Repository Server; Server; Add or Remove Programs and
Installing and Configuring Dell Wyse Configuration Manager (WCM) 19 Configuring the Repository Server Configuring the Repository Server on a Windows 2003/Windows 2003 R2 Server 1 Log in to the repository server as Administrator. 2 On the Start menu, go to Control Panel Add or Remove Programs and ...
Page 20 - Virtual Directory on the menu.; Setting up the FTP port on a Windows 2003 Server; FTP Site on the menu. In the FTP Site Creation Wizard
20 Installing and Configuring Dell Wyse Configuration Manager (WCM) 9 Launch IIS Manager, select Default Web Site, right click and select New Virtual Directory on the menu. a In the Virtual Directory Creation Wizard, enter WCM under Alias and click Next. b Navigate to the physical location of the ...
Page 21 - Setting up the HTTP and HTTPs Ports on a Windows 2003 Server; Web Site on the menu. In the Web Site Creation Wizard
Installing and Configuring Dell Wyse Configuration Manager (WCM) 21 Setting up the HTTP and HTTPs Ports on a Windows 2003 Server 1 Launch IIS Manager, select Default Web Site and right click. 2 Select New Web Site on the menu. In the Web Site Creation Wizard click Next. 3 Type WCM in Description,...
Page 22 - Administrative Tools
22 Installing and Configuring Dell Wyse Configuration Manager (WCM) Configuring the Repository Server on a Windows 2008/Windows 2008 R2 Server 1 Log in to the repository server as administrator. 2 Launch the Server Manager by navigating to Start Administrative Tools Server Manager. 3 Select Rol...
Page 23 - Setting up the FTP Port on a Windows 2008 Server
Installing and Configuring Dell Wyse Configuration Manager (WCM) 23 Setting up the FTP Port on a Windows 2008 Server 1 Launch IIS Manager, right click defaultFTP. 2 Select Bindings on the menu options. 3 In the Site Bindings window, click Add. The Add Site Binding window is displayed. a Select FTP u...
Page 24 - Configuring the Repository Server on a Windows 7 System; Control Panel; Setting up the FTP Port on a Windows 7 System
24 Installing and Configuring Dell Wyse Configuration Manager (WCM) Configuring the Repository Server on a Windows 7 System 1 Log in to the repository server as Administrator. 2 Click Start Control Panel Programs and Features. 3 Click Turn Windows features on or off to launch the Windows Featu...
Page 25 - Setting up the HTTP and HTTPS Ports on a Windows 7 System; Alias Name – WCM
Installing and Configuring Dell Wyse Configuration Manager (WCM) 25 Setting up the HTTP and HTTPS Ports on a Windows 7 System 1 Launch the IIS Manager. 2 Under Connections, right click Default Websites and click on Add Application. 3 In the Add Application window, enter the following details:– Alias...
Page 26 - DNS Service Record Lookup
26 Installing and Configuring Dell Wyse Configuration Manager (WCM) 14 In the Site Bindings window, click Add. The Add Site Binding window is displayed. a Select https under Type. b The default Port number is displayed as 443. Leave the default port number. c Under SSL certificate, select the SSL ce...
Page 27 - and so on upon further failures. For example, if the domain; Under the Domain, right click and select Other New Records.
Installing and Configuring Dell Wyse Configuration Manager (WCM) 27 In the DNS service record lookup, an administrator can configure the DNS server to provide the server and port number for a service that is referred to as _WCM._tcp. Multiple configuration repository server/port values can be provid...
Page 29 - Port Number – either 21, 80, or 443 depending on whether you choose
Installing and Configuring Dell Wyse Configuration Manager (WCM) 29 4 In the New Resource Record dialog box, enter the following values:– Service Name – _WCM – Protocol – _tcp – Port Number – either 21, 80, or 443 depending on whether you choose FTP, HTTP, or HTTPS protocols. – Host Offering this Se...
Page 30 - DNS Hostname Lookup; host name. With the DNS Hostname record it is not possible to supply
30 Installing and Configuring Dell Wyse Configuration Manager (WCM) 5 Click OK. DNS Hostname Lookup If the WCM agent is unable to obtain a valid answer to DNS service record lookup requests, it then attempts a DNS Hostname lookup. An administrator can configure the DNS server to provide the server I...
Page 31 - Configuring the DNS Hostname; Under DNS Host, select New Host. The New Host dialog box is displayed.; address of the IIS Server.
Installing and Configuring Dell Wyse Configuration Manager (WCM) 31 1 WCM.x.y.z 2 WCM.y.z 3 WCM.z Configuring the DNS Hostname To configure the DNS Hostname: 1 Under DNS Host, select New Host. The New Host dialog box is displayed. 2 In the New Host dialog box, enter wcm under Name and provide the IP...
Page 32 - DHCP Option Tags Lookup; When configuring the DHCP server for use with WCM, use the DHCP; DHCP server (after you add them) or the Configure Options command; layout, contact your network administrator.
32 Installing and Configuring Dell Wyse Configuration Manager (WCM) 3 Click Add Host. DHCP Option Tags Lookup When configuring the DHCP server for use with WCM, use the DHCP option tags listed in Table 2-1.Ensure that the DHCP option tags that you create are activated within the DHCP scope. This can...
Page 33 - Option Tag
Installing and Configuring Dell Wyse Configuration Manager (WCM) 33 183 Defines protocol to be used for downloading the configuration file to the client and any custom items in the folder from the server specified in DHCP Option 195. Valid protocols are FTP, HTTP, and HTTPS. The default protocol is ...
Page 34 - Configuring DHCP Options; Configuring DHCP Options on a Windows 2003 Server; ance
34 Installing and Configuring Dell Wyse Configuration Manager (WCM) Configuring DHCP Options On the DHCP server, you need to add three Wyse vendor tags – 183, 195 & 196. Option Tag 183 defines the protocol to use with WCM. Valid protocols are FTP, HTTP, and HTTPS. Option Tag 195 identifies the I...
Page 35 - Name
Installing and Configuring Dell Wyse Configuration Manager (WCM) 35 4 Click Add to add an option in the Option Type window. 5 Add the following details one at a time in the Option Type window: 6 On the Predefined Options and Values screen, scroll down to verify that the options have been added. 7 Se...
Page 36 - Scope Options and select; Configuring the WCM Thin Client Systems
36 Installing and Configuring Dell Wyse Configuration Manager (WCM) 13 Add the options to the DHCP scope. Navigate back to DHCP in the Computer Management screen, right click Scope Options and select Configure Options. 14 Ensure to select options 183, 195, and 196. Press OK to save and exit. Configu...
Page 37 - Configuring the Dell Wyse Device Manager
Installing and Configuring Dell Wyse Configuration Manager (WCM) 37 2 Click Advanced Options and set the following values: – Server – The default DHCP option is 195. This is the server IP Address or the fully qualified domain name (FQDN) of the server. – Path – The default DHCP option is 196. This i...
Page 38 - WDM option under Agent Settings.; Agent
38 Installing and Configuring Dell Wyse Configuration Manager (WCM) 1 Create an XML file from the WCM Application GUI by enabling the Use WDM option under Agent Settings. 2 Log in to the WDM Server system as an Administrator. 3 Place the XML file in the RP Command folder. For example, C:\Program Fil...
Page 39 - Using the Dell Wyse Configuration; About the WCM Application GUI; Configurations tab. Each icon has a tool-tip description for easy
Using the Dell Wyse Configuration Manager (WCM) GUI 3 Using the Dell Wyse Configuration Manager (WCM) GUI Application This chapter discusses in detail how to use the WCM GUI Application that is installed on the Repository Server. You can create configuration files, edit existing configuration files,...
Page 40 - Option Name
40 Using the Dell Wyse Configuration Manager (WCM) GUI Application Table 3-1. Menu Options Option Name Description New You can select the operating system you want to use with your new configuration file from this option. You can select from the following options: • Windows Embedded Standard 8 (WE8S...
Page 41 - Creating New Configuration Files; Configuration Details
Using the Dell Wyse Configuration Manager (WCM) GUI Application 41 Creating New Configuration Files You can use the WCM Application GUI to create new configuration files to be applied to thin clients. To create new configuration files: 1 Log in to the repository server or the system where you have i...
Page 42 - Editing Existing Configuration Files; Creating New; Connections
42 Using the Dell Wyse Configuration Manager (WCM) GUI Application NOTE: The required names for each of the configuration files for each platform should be WE8S - WE8SConfig.xml, WES7 - WES7Config.xml, and WES2009 - WES2009Config.xml respectively. If the thin client system is a domain user, then the...
Page 43 - RDP
Using the Dell Wyse Configuration Manager (WCM) GUI Application 43 To enter configuration details: 1 Select the configuration area in the Configurations tab, and enter the values in the Details pane for the selected area. When you select any of the details in the Details pane, the corresponding desc...
Page 44 - RDP Setting
44 Using the Dell Wyse Configuration Manager (WCM) GUI Application Table 3-2. RDP Details RDP Setting Description Expected Value Basic SettingsAutostart Starts the RDP connection automatically when you log in to the thin client. True or False. Connection Name Name of the Desktop shortcut for the con...
Page 46 - Redirect Smart Card
46 Using the Dell Wyse Configuration Manager (WCM) GUI Application Redirect Smart Card Enables the smart cards attached to the local device to be used in the remote connection. True or False. Other RDP Settings Allows you to set up the following details: • Local and Program – includes remote audio a...
Page 47 - VMware View
Using the Dell Wyse Configuration Manager (WCM) GUI Application 47 VMware View The VMware View details are grouped under Basic Settings and Advanced Settings. Table 3-3. VMware View Details VMware View Setting Description Expected Value Basic SettingsAutoStart Starts the connection automatically whe...
Page 48 - VMware View Setting
48 Using the Dell Wyse Configuration Manager (WCM) GUI Application Broker The hostname or the IP address of the View Connection Broker. This is optional. Enter the hostname or IP address. Broker History The alternate or previously used View Connection Broker hostname or IP address. This is optional....
Page 49 - Citrix
Using the Dell Wyse Configuration Manager (WCM) GUI Application 49 Citrix The Citrix client details are grouped under Basic Settings and Advanced Settings. Table 3-4. Citrix Client Details Citrix Setting Description Expected Value Basic SettingsAutostart Automatically starts the connection when you ...
Page 50 - Citrix Setting
50 Using the Dell Wyse Configuration Manager (WCM) GUI Application Desktop Display Displays the Citrix connection on your desktop. This is optional. True or False. Desktop Folder Name The folder name on the desktop. This is optional. Enter a folder name. Start Menu Display Enables the start menu dis...
Page 52 - The vWorkspace details are listed under Basic Settings.
52 Using the Dell Wyse Configuration Manager (WCM) GUI Application vWorkspace The vWorkspace details are listed under Basic Settings. Menu - Connect to Active and Disconnected Sessions Connect to active and disconnected sessions upon logon if set to True and provide the menu. True or False. Reconnec...
Page 53 - Device Configuration; — to configure the timezone.; vWorkspace Setting
Using the Dell Wyse Configuration Manager (WCM) GUI Application 53 NOTE: You can use the existing Quest vWorkspace configuration XML file or create it using the Quest vWorkspace AppPortal installed on any system. Device Configuration The Device Configuration area enables you to set the configuration...
Page 54 - Audio; — to configure power settings.; Desktop Wallpaper; Default Display
54 Using the Dell Wyse Configuration Manager (WCM) GUI Application • Audio — to configure audio settings. • Power — to configure power settings. Display Table 3-6. Display Setting Details Display Setting Name Description Expected Value Multi-Monitor SettingsMultiple Displays If the device has multip...
Page 57 - Description
Using the Dell Wyse Configuration Manager (WCM) GUI Application 57 Share - New Share Keyboard Preferences Enables you to set keyboard hotkeys. True or False. Keyboard Repeat Delay The duration for which a key can be pressed without the letter being repeated as an input. Select an option from the dro...
Page 58 - Timezone
58 Using the Dell Wyse Configuration Manager (WCM) GUI Application Timezone Table 3-10. Timezone Details Timezone Setting Name Description Expected Value Timezone OptionsTimezone Name Timezone of the thin client device. Select a timezone from the drop-down list. Bias The difference in minutes betwee...
Page 59 - Ethernet
Using the Dell Wyse Configuration Manager (WCM) GUI Application 59 Ethernet Table 3-11. Ethernet Details Ethernet Setting Name Description Expected Value DHCP SettingsEnable DHCP To assign an IP address from a DHCP server. If set to False, you must enter a static IP address. True or False. Static IP...
Page 60 - Wireless Profile
60 Using the Dell Wyse Configuration Manager (WCM) GUI Application Wireless Profile Table 3-12. Profile Details Profile Setting Name Description Expected Value General SettingsMake Current Profile Active To set the current profile active. True or False. Radio State To change the WiFi radio state. On...
Page 61 - Key Type
Using the Dell Wyse Configuration Manager (WCM) GUI Application 61 Audio Key Type The element that indicates whether the shared key is a network key or a pass phrase. Network Key or Pass Phrase. Shared Key Encrypted The protected element that indicates whether a shared key is encrypted. True or Fals...
Page 62 - Power
62 Using the Dell Wyse Configuration Manager (WCM) GUI Application Power Table 3-14. Power Details Power Setting Name Description Expected Value Power SettingsDevice Power Plan The general power plan of the thin client device. Select from Balanced or Power Saver. Power Settings on BatteryDevice Slee...
Page 63 - OS Configuration; settings on the operating system that includes:; Clocks; : to configure the clock settings. This is not applicable to WES2009; Other Settings; Setting Name
Using the Dell Wyse Configuration Manager (WCM) GUI Application 63 OS Configuration The OS Configuration area enables you to set the configurations for various settings on the operating system that includes: • Browser, Firewall, and Aero : to configure browser, firewall, and aero related settings. •...
Page 67 - Appliance Mode is supported for:; Appliance Command
Using the Dell Wyse Configuration Manager (WCM) GUI Application 67 Appliance Mode is supported for: • VMware View connections• Citrix XenApp, XenDesktop, and Secure Gateway connections• One or more RDP/RDS/Terminal Server connections• Internet Explorer• Quest vWorkspace• Any locally installed applic...
Page 68 - Appliance Mode Workflow on Thin Client Devices; WCM Application
68 Using the Dell Wyse Configuration Manager (WCM) GUI Application The Exit button is supported for Citrix XenDesktop, and VMware Horizon View Appliance Mode applications with some limitations. You can also configure the exit buttons and shortcuts as per user requirements. Appliance Mode Workflow on...
Page 70 - Using Your Configuration Files; Setting Up Automatic Configuration
70 Using the Dell Wyse Configuration Manager (WCM) GUI Application Using Your Configuration Files After you create the configuration file, you must store the file in the location you need, and then complete the procedures required to apply the configurations to the thin clients systems.You can deplo...
Page 71 - Setting Up Manual Configuration; Importing Thin Client Configurations
Using the Dell Wyse Configuration Manager (WCM) GUI Application 71 Setting Up Manual Configuration For the thin client systems to successfully access configuration files and update themselves manually using the Import feature of the WCM Client on the thin client: 1 Place your configuration files in ...
Page 73 - Server IP address of the repository server.
Using the Dell Wyse Configuration Manager (WCM) Client 4 Using the Dell Wyse Configuration Manager (WCM) Client This chapter discusses how to use the WCM Client that is installed on the thin client systems. You can manually import configuration files, export configuration files, view configuration h...
Page 74 - Path where the configuration file is saved in the; Import configuration on every boot option.; Fallback Mechanism for Failed Download of Configuration File
74 Using the Dell Wyse Configuration Manager (WCM) Client • The Port is displayed by default. The default ports for FTP, HTTP, and HTTPS are 21, 80, and 443 respectively. • Enter the folder Path where the configuration file is saved in the remote location if you have not used the default path. • Ent...
Page 76 - Manually Setting Debug Options on a Thin Client; File Logging — This is the default option and stores debug messages
76 Using the Dell Wyse Configuration Manager (WCM) Client 4 Click Import to apply the file to the thin client system immediately. 5 Click Delete to delete a configuration file from the list. If you have downloaded the file from a remote server, then it does not delete the file from the server. NOTE:...
Page 77 - Typical Use Case Scenarios; Case 1 - Using a Single Configuration for Multiple; Exporting
Typical Use Case Scenarios 77 5 Typical Use Case Scenarios This section describes the typical use case scenarios that can be performed using the Wyse Configuration Manager (WCM). Case 1 - Using a Single Configuration for Multiple Thin Client Users If you have multiple thin client systems with the sa...
Page 78 - Case 2 - Using Multiple Configuration Files for; Log in as Administrator into the thin client systems.; Case 3 - Editing Specific Configuration Files for; created a user specific configuration file.
78 Typical Use Case Scenarios Case 2 - Using Multiple Configuration Files for Multiple Thin Client Users If you have multiple thin client systems with the same operating system installed on them (WE8S,WES7, or WES2009), you can create multiple user specific configuration files and configure other th...
Page 79 - Configuring; Case 4 - Selecting Specific Configuration Files
Typical Use Case Scenarios 79 3 Use the Export Configuration option on the WCM Client to export the changed configuration file to the user specific folder on the Repository Server. 4 You can then log out and log in to the thin client system where you want the changes, and retrieve the configuration ...
Page 80 - Case 6 - Applying Configuration Files for New or; Configuration option.
80 Typical Use Case Scenarios A DMZ is a computer host or a small network inserted as a neutral zone between a private network within the company and the public network outside the company. 4 Instruct the user to log in and connect to the HTTP server through the home network. 5 When the user logs in...
Page 81 - Appendix; Troubleshooting Devices That Cannot Locate; WCM agent on the thin client is in the following order:; DNS Service Lookup — Note that this is only if the remote deployment; option is implemented. For more information, see; DNS Hostname Lookup — Note that this is only if the remote
Appendix 81 A Appendix Troubleshooting Devices That Cannot Locate Configuration Files To successfully troubleshoot devices that cannot locate their configuration files, it is important to understand the DNS-based discovery process used by the WCM agent on the device.If you use the repository server ...
Page 82 - Local Factory Default Files — If the values necessary to find the; uses the factory default
82 Appendix 5 Local Factory Default Files — If the values necessary to find the configuration file are not successfully obtained from DNS, the WCM agent tries the DHCP Options, and so on. If there is no location set in the Import Configuration screen on the thin client, or if the thin client cannot ...