Dell 1.3.0.0 - Manuals

Contents 5 4 Using the Dell Wyse Configuration Manager (WCM) Client . . . . . . . . . . . . . . 73 Launching the WCM Client . . . . . . . . . . . . . . . 73 Importing Thin Client Configurations . . . . . . . . . . 73 Fallback Mechanism for Failed Download of Configuration File . . . . . . . . . . . ...

6 Contents A Appendix . . . . . . . . . . . . . . . . . . . . . . . . 81 Troubleshooting Devices That Cannot Locate Configuration Files . . . . . . . . . . . . . . . . . . . . 81 WCM_AdminGuide.book Page 6 Thursday, October 31, 2013 4:39 PM

Introduction 7 1 Introduction Dell Wyse Configuration Manager (WCM) is an innovative self-configuring client technology for the cloud and Dell Wyse Enhanced Embedded virtual desktop environments. WCM provides a simple solution to create and apply configuration files to Dell Wyse thin clients running...

8 Introduction • WCM Application GUI — is a standalone GUI to create new configuration files as well as edit existing configuration files. These files can be placed on an FTP server (for FTP) or on a Web server (Microsoft IIS Web server for HTTP or HTTPS) in order to be deployed on thin clients runn...

Introduction 9 • Provides the ability to: – Create configuration files from a standalone GUI or capture the configuration from an already configured device – Maintain history of configurations – Update existing configurations or revert to previous configurations – Use the Appliance mode to configure...

10 Introduction • Support for Exit button for all Appliance Modes applications. This allows the user to exit, log off, shut down or restart from the client while in Appliance Mode. This feature is also supported for other Citrix XenDesktop and VMware Horizon View Appliance Mode applications with som...

Introduction 11 • WCM 1.3 client supports RDP8 and its new features. The settings given below are supported for RDP8 functionality by WCM.– Detect Connection Quality automatically – Remote Desktop Gateway KDC proxy and Edit box option for KDC Proxy Name – Enable Workspace Reconnect • Ability to conf...

12 Introduction • Wyse Enhanced MicrosoftWindows Embedded Standard 7 build 818, 827, 830, 832, 833, 846, 858 or later:– C90LE7 – D90D7 – D90Q7 – R90L7 – R90LE7 – X90C7 – X90M7 – Z90D7 – Z90DE7 – Z90S7 – Z90Q7 • Wyse Enhanced MicrosoftWindows Embedded Standard 7p build 850 or later:– X90M7p – Z90D7p ...

Introduction 13 NOTE: If you have thin clients running earlier builds where the WCM Client was not pre-installed on your thin client, you can: - Re-image the thin clients with the latest firmware to include the WCM Client in those builds. - Use WDM to push the WCM Client package to each thin client....

14 Introduction Dell Wyse Online Community Wyse maintains an online community where users of our products can seek and exchange information on user forums. Visit the Wyse Online Community forums at: http://community.wyse.com/forum. WCM_AdminGuide.book Page 14 Thursday, October 31, 2013 4:39 PM

Installing and Configuring Dell Wyse Configuration Man- 2 Installing and Configuring Dell Wyse Configuration Manager (WCM) This section provides information about installing and configuring WCM in your environment. Depending on your environment and intended deployment, you can choose one of the foll...

Installing and Configuring Dell Wyse Configuration Manager (WCM) 17 Downloading and Installing WCM Downloading WCM The WCM software package includes: • The installer for WCM Server Application• The installer for locally installing the WCM Client on an individual thin client. • Packages for remotely ...

18 Installing and Configuring Dell Wyse Configuration Manager (WCM) Installing WCM Client The WCM Client is included in supported Windows Embedded thin clients. To update them you can: • Install them manually on each thin client, as an administrator.• Deploy them remotely, to multiple thin clients, ...

Installing and Configuring Dell Wyse Configuration Manager (WCM) 19 Configuring the Repository Server Configuring the Repository Server on a Windows 2003/Windows 2003 R2 Server 1 Log in to the repository server as Administrator. 2 On the Start menu, go to Control Panel  Add or Remove Programs and ...

20 Installing and Configuring Dell Wyse Configuration Manager (WCM) 9 Launch IIS Manager, select Default Web Site, right click and select New  Virtual Directory on the menu. a In the Virtual Directory Creation Wizard, enter WCM under Alias and click Next. b Navigate to the physical location of the ...

Installing and Configuring Dell Wyse Configuration Manager (WCM) 21 Setting up the HTTP and HTTPs Ports on a Windows 2003 Server 1 Launch IIS Manager, select Default Web Site and right click. 2 Select New  Web Site on the menu. In the Web Site Creation Wizard click Next. 3 Type WCM in Description,...

22 Installing and Configuring Dell Wyse Configuration Manager (WCM) Configuring the Repository Server on a Windows 2008/Windows 2008 R2 Server 1 Log in to the repository server as administrator. 2 Launch the Server Manager by navigating to Start  Administrative Tools  Server Manager. 3 Select Rol...

Installing and Configuring Dell Wyse Configuration Manager (WCM) 23 Setting up the FTP Port on a Windows 2008 Server 1 Launch IIS Manager, right click defaultFTP. 2 Select Bindings on the menu options. 3 In the Site Bindings window, click Add. The Add Site Binding window is displayed. a Select FTP u...

24 Installing and Configuring Dell Wyse Configuration Manager (WCM) Configuring the Repository Server on a Windows 7 System 1 Log in to the repository server as Administrator. 2 Click Start  Control Panel  Programs and Features. 3 Click Turn Windows features on or off to launch the Windows Featu...

Installing and Configuring Dell Wyse Configuration Manager (WCM) 25 Setting up the HTTP and HTTPS Ports on a Windows 7 System 1 Launch the IIS Manager. 2 Under Connections, right click Default Websites and click on Add Application. 3 In the Add Application window, enter the following details:– Alias...

26 Installing and Configuring Dell Wyse Configuration Manager (WCM) 14 In the Site Bindings window, click Add. The Add Site Binding window is displayed. a Select https under Type. b The default Port number is displayed as 443. Leave the default port number. c Under SSL certificate, select the SSL ce...

Installing and Configuring Dell Wyse Configuration Manager (WCM) 27 In the DNS service record lookup, an administrator can configure the DNS server to provide the server and port number for a service that is referred to as _WCM._tcp. Multiple configuration repository server/port values can be provid...

Installing and Configuring Dell Wyse Configuration Manager (WCM) 29 4 In the New Resource Record dialog box, enter the following values:– Service Name – _WCM – Protocol – _tcp – Port Number – either 21, 80, or 443 depending on whether you choose FTP, HTTP, or HTTPS protocols. – Host Offering this Se...

30 Installing and Configuring Dell Wyse Configuration Manager (WCM) 5 Click OK. DNS Hostname Lookup If the WCM agent is unable to obtain a valid answer to DNS service record lookup requests, it then attempts a DNS Hostname lookup. An administrator can configure the DNS server to provide the server I...

Installing and Configuring Dell Wyse Configuration Manager (WCM) 31 1 WCM.x.y.z 2 WCM.y.z 3 WCM.z Configuring the DNS Hostname To configure the DNS Hostname: 1 Under DNS Host, select New Host. The New Host dialog box is displayed. 2 In the New Host dialog box, enter wcm under Name and provide the IP...

32 Installing and Configuring Dell Wyse Configuration Manager (WCM) 3 Click Add Host. DHCP Option Tags Lookup When configuring the DHCP server for use with WCM, use the DHCP option tags listed in Table 2-1.Ensure that the DHCP option tags that you create are activated within the DHCP scope. This can...

Installing and Configuring Dell Wyse Configuration Manager (WCM) 33 183 Defines protocol to be used for downloading the configuration file to the client and any custom items in the folder from the server specified in DHCP Option 195. Valid protocols are FTP, HTTP, and HTTPS. The default protocol is ...

34 Installing and Configuring Dell Wyse Configuration Manager (WCM) Configuring DHCP Options On the DHCP server, you need to add three Wyse vendor tags – 183, 195 & 196. Option Tag 183 defines the protocol to use with WCM. Valid protocols are FTP, HTTP, and HTTPS. Option Tag 195 identifies the I...

Installing and Configuring Dell Wyse Configuration Manager (WCM) 35 4 Click Add to add an option in the Option Type window. 5 Add the following details one at a time in the Option Type window: 6 On the Predefined Options and Values screen, scroll down to verify that the options have been added. 7 Se...

36 Installing and Configuring Dell Wyse Configuration Manager (WCM) 13 Add the options to the DHCP scope. Navigate back to DHCP in the Computer Management screen, right click Scope Options and select Configure Options. 14 Ensure to select options 183, 195, and 196. Press OK to save and exit. Configu...

Installing and Configuring Dell Wyse Configuration Manager (WCM) 37 2 Click Advanced Options and set the following values: – Server – The default DHCP option is 195. This is the server IP Address or the fully qualified domain name (FQDN) of the server. – Path – The default DHCP option is 196. This i...

38 Installing and Configuring Dell Wyse Configuration Manager (WCM) 1 Create an XML file from the WCM Application GUI by enabling the Use WDM option under Agent Settings. 2 Log in to the WDM Server system as an Administrator. 3 Place the XML file in the RP Command folder. For example, C:\Program Fil...

Using the Dell Wyse Configuration Manager (WCM) GUI 3 Using the Dell Wyse Configuration Manager (WCM) GUI Application This chapter discusses in detail how to use the WCM GUI Application that is installed on the Repository Server. You can create configuration files, edit existing configuration files,...

40 Using the Dell Wyse Configuration Manager (WCM) GUI Application Table 3-1. Menu Options Option Name Description New You can select the operating system you want to use with your new configuration file from this option. You can select from the following options: • Windows Embedded Standard 8 (WE8S...

Using the Dell Wyse Configuration Manager (WCM) GUI Application 41 Creating New Configuration Files You can use the WCM Application GUI to create new configuration files to be applied to thin clients. To create new configuration files: 1 Log in to the repository server or the system where you have i...

42 Using the Dell Wyse Configuration Manager (WCM) GUI Application NOTE: The required names for each of the configuration files for each platform should be WE8S - WE8SConfig.xml, WES7 - WES7Config.xml, and WES2009 - WES2009Config.xml respectively. If the thin client system is a domain user, then the...

Using the Dell Wyse Configuration Manager (WCM) GUI Application 43 To enter configuration details: 1 Select the configuration area in the Configurations tab, and enter the values in the Details pane for the selected area. When you select any of the details in the Details pane, the corresponding desc...

44 Using the Dell Wyse Configuration Manager (WCM) GUI Application Table 3-2. RDP Details RDP Setting Description Expected Value Basic SettingsAutostart Starts the RDP connection automatically when you log in to the thin client. True or False. Connection Name Name of the Desktop shortcut for the con...

46 Using the Dell Wyse Configuration Manager (WCM) GUI Application Redirect Smart Card Enables the smart cards attached to the local device to be used in the remote connection. True or False. Other RDP Settings Allows you to set up the following details: • Local and Program – includes remote audio a...

Using the Dell Wyse Configuration Manager (WCM) GUI Application 47 VMware View The VMware View details are grouped under Basic Settings and Advanced Settings. Table 3-3. VMware View Details VMware View Setting Description Expected Value Basic SettingsAutoStart Starts the connection automatically whe...

48 Using the Dell Wyse Configuration Manager (WCM) GUI Application Broker The hostname or the IP address of the View Connection Broker. This is optional. Enter the hostname or IP address. Broker History The alternate or previously used View Connection Broker hostname or IP address. This is optional....

Using the Dell Wyse Configuration Manager (WCM) GUI Application 49 Citrix The Citrix client details are grouped under Basic Settings and Advanced Settings. Table 3-4. Citrix Client Details Citrix Setting Description Expected Value Basic SettingsAutostart Automatically starts the connection when you ...

50 Using the Dell Wyse Configuration Manager (WCM) GUI Application Desktop Display Displays the Citrix connection on your desktop. This is optional. True or False. Desktop Folder Name The folder name on the desktop. This is optional. Enter a folder name. Start Menu Display Enables the start menu dis...

52 Using the Dell Wyse Configuration Manager (WCM) GUI Application vWorkspace The vWorkspace details are listed under Basic Settings. Menu - Connect to Active and Disconnected Sessions Connect to active and disconnected sessions upon logon if set to True and provide the menu. True or False. Reconnec...

Using the Dell Wyse Configuration Manager (WCM) GUI Application 53 NOTE: You can use the existing Quest vWorkspace configuration XML file or create it using the Quest vWorkspace AppPortal installed on any system. Device Configuration The Device Configuration area enables you to set the configuration...

54 Using the Dell Wyse Configuration Manager (WCM) GUI Application • Audio — to configure audio settings. • Power — to configure power settings. Display Table 3-6. Display Setting Details Display Setting Name Description Expected Value Multi-Monitor SettingsMultiple Displays If the device has multip...

Using the Dell Wyse Configuration Manager (WCM) GUI Application 57 Share - New Share Keyboard Preferences Enables you to set keyboard hotkeys. True or False. Keyboard Repeat Delay The duration for which a key can be pressed without the letter being repeated as an input. Select an option from the dro...

58 Using the Dell Wyse Configuration Manager (WCM) GUI Application Timezone Table 3-10. Timezone Details Timezone Setting Name Description Expected Value Timezone OptionsTimezone Name Timezone of the thin client device. Select a timezone from the drop-down list. Bias The difference in minutes betwee...

Using the Dell Wyse Configuration Manager (WCM) GUI Application 59 Ethernet Table 3-11. Ethernet Details Ethernet Setting Name Description Expected Value DHCP SettingsEnable DHCP To assign an IP address from a DHCP server. If set to False, you must enter a static IP address. True or False. Static IP...

60 Using the Dell Wyse Configuration Manager (WCM) GUI Application Wireless Profile Table 3-12. Profile Details Profile Setting Name Description Expected Value General SettingsMake Current Profile Active To set the current profile active. True or False. Radio State To change the WiFi radio state. On...

Using the Dell Wyse Configuration Manager (WCM) GUI Application 61 Audio Key Type The element that indicates whether the shared key is a network key or a pass phrase. Network Key or Pass Phrase. Shared Key Encrypted The protected element that indicates whether a shared key is encrypted. True or Fals...

62 Using the Dell Wyse Configuration Manager (WCM) GUI Application Power Table 3-14. Power Details Power Setting Name Description Expected Value Power SettingsDevice Power Plan The general power plan of the thin client device. Select from Balanced or Power Saver. Power Settings on BatteryDevice Slee...

Using the Dell Wyse Configuration Manager (WCM) GUI Application 63 OS Configuration The OS Configuration area enables you to set the configurations for various settings on the operating system that includes: • Browser, Firewall, and Aero : to configure browser, firewall, and aero related settings. •...

Using the Dell Wyse Configuration Manager (WCM) GUI Application 67 Appliance Mode is supported for: • VMware View connections• Citrix XenApp, XenDesktop, and Secure Gateway connections• One or more RDP/RDS/Terminal Server connections• Internet Explorer• Quest vWorkspace• Any locally installed applic...

68 Using the Dell Wyse Configuration Manager (WCM) GUI Application The Exit button is supported for Citrix XenDesktop, and VMware Horizon View Appliance Mode applications with some limitations. You can also configure the exit buttons and shortcuts as per user requirements. Appliance Mode Workflow on...

70 Using the Dell Wyse Configuration Manager (WCM) GUI Application Using Your Configuration Files After you create the configuration file, you must store the file in the location you need, and then complete the procedures required to apply the configurations to the thin clients systems.You can deplo...

Using the Dell Wyse Configuration Manager (WCM) GUI Application 71 Setting Up Manual Configuration For the thin client systems to successfully access configuration files and update themselves manually using the Import feature of the WCM Client on the thin client: 1 Place your configuration files in ...

Using the Dell Wyse Configuration Manager (WCM) Client 4 Using the Dell Wyse Configuration Manager (WCM) Client This chapter discusses how to use the WCM Client that is installed on the thin client systems. You can manually import configuration files, export configuration files, view configuration h...

74 Using the Dell Wyse Configuration Manager (WCM) Client • The Port is displayed by default. The default ports for FTP, HTTP, and HTTPS are 21, 80, and 443 respectively. • Enter the folder Path where the configuration file is saved in the remote location if you have not used the default path. • Ent...

76 Using the Dell Wyse Configuration Manager (WCM) Client 4 Click Import to apply the file to the thin client system immediately. 5 Click Delete to delete a configuration file from the list. If you have downloaded the file from a remote server, then it does not delete the file from the server. NOTE:...

Typical Use Case Scenarios 77 5 Typical Use Case Scenarios This section describes the typical use case scenarios that can be performed using the Wyse Configuration Manager (WCM). Case 1 - Using a Single Configuration for Multiple Thin Client Users If you have multiple thin client systems with the sa...

78 Typical Use Case Scenarios Case 2 - Using Multiple Configuration Files for Multiple Thin Client Users If you have multiple thin client systems with the same operating system installed on them (WE8S,WES7, or WES2009), you can create multiple user specific configuration files and configure other th...

Typical Use Case Scenarios 79 3 Use the Export Configuration option on the WCM Client to export the changed configuration file to the user specific folder on the Repository Server. 4 You can then log out and log in to the thin client system where you want the changes, and retrieve the configuration ...

80 Typical Use Case Scenarios A DMZ is a computer host or a small network inserted as a neutral zone between a private network within the company and the public network outside the company. 4 Instruct the user to log in and connect to the HTTP server through the home network. 5 When the user logs in...

Appendix 81 A Appendix Troubleshooting Devices That Cannot Locate Configuration Files To successfully troubleshoot devices that cannot locate their configuration files, it is important to understand the DNS-based discovery process used by the WCM agent on the device.If you use the repository server ...

82 Appendix 5 Local Factory Default Files — If the values necessary to find the configuration file are not successfully obtained from DNS, the WCM agent tries the DHCP Options, and so on. If there is no location set in the Import Configuration screen on the thin client, or if the thin client cannot ...