Page 3 - ONTENTS; USING THE COMPAQ A1500 SETTINGS UTILITY 23
C ONTENTS USING THIS GUIDE................................................... 1 Text Conventions in This Guide ................................ 1 Special Messages ....................................................... 1 Locating Help ............................................................ 1 GE...
Page 5 - Using This Guide; Text Conventions in This Guide; Special Messages; Locating Help; Basic Troubleshooting; Model and Serial Numbers; Getting Additional Help; Application Help
1 Using This Guide Text Conventions in This Guide The examples below identify and explain specially formatted text that is used throughout this guide. • The names of your keyboard keys, A1500 control panel buttons, and certain software instructions appear in a bold type. For example, Home, End, Tab,...
Page 7 - Getting Started; Step 1: Unpack the Box; Box Contents
3 Getting Started Step 1: Unpack the Box When unpacking the box containing your Compaq A1500 All-In-One, make sure that all of the items listed below are included. If there are any missing or damaged parts, return the All-In-One in its original packaging to the place of purchase. Box Contents 1 One ...
Page 8 - Step 2: Choose a Location for the A1500; Step 3: Prepare the A1500 for Use; Step 4: Set Up the Document Trays; Document Exit Tray; Extend the Document Trays
4 Step 2: Choose a Location for the A1500 To help guarantee trouble-free operation of your A1500, place it on a flat, stable surface. Leave enough space behind and in front of the A1500 to allow for easy paper loading, document removal, and for opening the control panel. ! CAUTION: Do not place the ...
Page 9 - Step 5: Connect the AC Power Cord; Step 6: Install the Ink Cartridges
5 Step 5: Connect the AC Power Cord This section shows you how to connect the A1500 to the electrical outlet using the AC power cord. 1. Connect one end of the AC power cord into the back of the A1500. 2. Connect the other end into a standard AC power outlet (120V, 60Hz). Connecting the AC Power Cor...
Page 10 - Step 7: Connect the Telephone Line Cord; Step 8: Check Phone Line
6 6. Insert the bottom of the black ink cartridge into the right carriage slot. Press back until the cartridge snaps firmly into place. Installing the printer cartridge 7. Insert the bottom of the color ink cartridge into the left carriage slot. Press back until the cartridge locks firmly into place...
Page 11 - Step 10: Connect the USB Printer Cable
7 Step 9: Load Paper You can load up to 100 sheets of plain paper into the paper input tray. To load paper into the A1500: 1. Insert the paper into the paper input tray. Make certain the side you want to print on is facing you. Orient the head of the paper so that the head is facing down. 2. Align t...
Page 13 - Description of Programs and Drivers; Printer Driver; Media Browser; System Requirements
9 Compaq A1500 Software Installation Although your Compaq A1500 can be used as a stand alone copier and fax machine, you will get the greatest benefit from your A1500 by connecting it to your computer and installing the included software. Installing the software will allow you to: • Print from your ...
Page 14 - Installing the Software
10 Installing the Software Before you start, make sure your computer meets or exceeds the system requirements for the drivers and application programs you want to install. See “System Requirements” listed above. To install the Compaq A1500 software 1. Turn on your computer and let it complete its st...
Page 15 - Compaq A1500 Controls and Features; Control Locations and Functions; Controls; Control Panel; Control Panel Features
11 Compaq A1500 Controls and Features Control Locations and Functions Take a moment to become familiar with the main components of your A1500. Front view of the A1500 Controls 1 Control Panel Accesses the functions of the A1500. 2 Document Input Guides Aligns original document for faxing, copying, o...
Page 16 - Rear View; Rear View Features
12 Rear View Rear View Features 1 AC power cord connector. 2 USB port (top right). 3 Extension (EXT) Line to telephone or answering machine. 4 Telephone (LINE) to wall jack.
Page 17 - Using the A1500 Monitor Program
13 Common Procedures This section describes several common procedures that you will need to operate your Compaq A1500. These procedures include: • Using the A1500 Monitor Program • Using the A1500 Settings Utility to set up Print, Fax, Copy and Scan operations including Speed Send and Control Form •...
Page 18 - Setting the Date and Time; Setting the Date and Time using the Settings
14 Changing Default Settings The computer-based Compaq A1500 Settings Utility provides a simple user interface to change and set up the following features of the A1500: • Print • Fax • Copy • Scan • Speed Send • Compaq Control Form To access the A1500 Settings Utility, use either of the following me...
Page 19 - Printing Reports; Transmission Report Default Settings
15 Printing Reports Transmission Report Default Settings When you send a fax from the A1500, you can choose to: • Print a report if there is an error sending the fax (this is the default setting) • Always print a confirmation report • Never print a confirmation report To make your selection, use the...
Page 20 - Changing Print Cartridges; Changing Print Cartridges using your
16 Changing Print Cartridges ! CAUTION: When changing cartridges, avoid touching the motor located in the front right corner load area, as it can be hot. The system can keep track of the ink level in each of the three cartridge types: black, color, and photo. When you tell the system that a new cart...
Page 21 - Aligning Print Cartridges; Aligning Print Cartridges using the Computer
17 7. If you select Old Right cartridges in Step 4, press the Options button until the correct answer displays on the LCD panel. Press Start . 8. If any new cartridges were installed, then an alignment is required. An alignment pattern automatically prints. Go to step 6 of “Aligning Print Cartridges...
Page 22 - Cleaning Print Cartridges; Cleaning the Cartridges using the Computer
18 below is printed. Each pattern has a number under it. 5. Locate the number under the alignment pattern that comes closest to forming a perfectly straight line from each group on the test page. For example, in sample group A , pattern 5 comes closest to forming a straight line. 6. Enter the 2-digi...
Page 23 - Installing and Using the Photo Cartridge
19 Checking the Cartridge Cleaning Printout 1. Examine the test pattern. The example below shows a test pattern of all nozzles functioning correctly. The first pattern printed in each group is from the black (or photo) cartridge. The second one is from the color cartridge. 2. Compare the diagonal li...
Page 24 - Loading Different Sized Paper; Setting Paper Size using the Settings Utility; Printing on Envelopes; Preparing Envelopes for Printing
20 • Photo cartridges should be used for printing pictures. Using it for normal faxing and black printing operations will prematurely deplete the black ink in the photo cartridge. • Printing black with the photo cartridge installed will be much slower than using the black cartridge. • Normal incomin...
Page 25 - Calibrating the Scanner
21 Inserting an envelope When printing is complete: 1. Replace the printer paper in the paper input tray. 2. Squeeze and slide the paper guide so that it touches the paper. Calibrating the Scanner The scanner may need calibrating if you see vertical streaks in your scanned or copied images. This pro...
Page 26 - Front Control Panel Setup Button; Setup Button
22 Front Control Panel Setup Button From the Setup button on the All-In-One control panel, you can select the following features. Most of the features along with many more features are available from the Compaq A1500 Settings Utility on your computer. To access the Setup button features: 1. Press th...
Page 27 - Using the Compaq A1500 Settings Utility; Settings Utility Overview; Main Settings Window
23 Using the Compaq A1500 Settings Utility Settings Utility Overview The A1500 Settings Utility allows you to change the default settings of your A1500 All-In-One. For instance, if you make a copy by pressing the Copy button and then Start, the default copy settings will be used. The default copy se...
Page 28 - Print Settings; Fax Settings
24 Print Settings Select the Print button from the main settings window to access the Print Settings. Print Settings Window The Print Settings gives you access to the Control Program and the Printer Properties . For more information on using the Control Program and Printer Properties, see the Printi...
Page 29 - Advanced Fax Settings
25 Speed Send Setup Press the Setup button to set up your list of frequently dialed fax numbers and to create group lists. See the Speed Send section for more information. Advanced Fax Settings Press the Advanced button to display the advanced fax settings. The advanced settings are described below....
Page 30 - Speed Send Settings; Speed Send Addresses; Speed Send Groups
26 Speed Send Settings The Speed Send Settings are accessed from the Fax Settings page. Speed Send Settings Window Your A1500 includes a Speed Send button (the # button). As the name implies, you can use this button to send faxes and emails quickly, to one person or to many people all at once. The S...
Page 31 - Copy Settings
27 Display Name Once you’ve chosen a group number, give the group a name. The group name can be up to 14 characters, and will be displayed on the A1500 LCD panel. The LCD panel will indicate whether a Speed Send entry is a group by displaying the word GROUP by the entry number. Group Members The Gro...
Page 32 - Scan Settings; Scan To Menu; Scan To Email; Scan To Applications
28 Scan Settings The Scan Settings window controls the scan type and contrast and the Scan To list. Scan Settings Window Scan To Menu When you press the Scan button on the A1500, a Scan To menu appears on the LCD display panel. The first two menu entries are User Folder and Email . You can add up to...
Page 33 - Control Form Settings
29 Clearing an Entry To clear an entry of all information, first select the speed send number you wish to clear and then press the Clear button. Scan Type By default, the A1500 performs normal resolution color scans. You can change the default scan type to three different black settings and three di...
Page 35 - Overview; Printing a Control From
31 Control Form Overview The Compaq Control Form is a paper document that you can use to give instructions to your A1500. You can mark it with a pencil or pen and feed it into the scanner. The A1500 software will then read your instructions and execute them. A Printed Control Form A triangle identif...
Page 37 - Printing a Document; Changing the Printer Properties; Job Finishing
33 Printing This chapter provides some basic steps for printing a document. The exact steps for printing may vary from one software program to another. Refer to your software application’s user manual for detailed printing steps. Printing a Document To print a document: 1. Start a program and create...
Page 38 - Paper; Accessing the Control Program; Status
34 Booklet The Booklet option allows you to print a document out as a booklet. If the Print Instruction Page is checked, a page will print directing you how to insert the paper so that the booklet prints correctly. Poster Choose the Poster option from the Job Finishing Operations drop down list to e...
Page 41 - Preparing Documents for Faxing; Loading the Documents; Sending a Fax Using the Control Panel
37 Faxing The Compaq A1500 All-In-One offers three ways to send a fax: • Using the front control panel • Using the Compaq Control Form • Using the computer When sending color faxes, the receiving fax machine will print in color only if it supports color. Otherwise the fax will be sent as a tradition...
Page 42 - Advanced Faxing Features; Advanced Fax Features
38 Advanced Faxing Features In addition to the telephone number, you can adjust the fax resolution and contrast. Use the Menu and Options buttons located on the left and right side of the LCD panel. To access the advanced faxing features: 1. Load the documents printed side facing down in the documen...
Page 43 - Speed Sending; Speed Sending Faxes as Email
39 Speed Sending Up to 70 Speed Send numbers are set up on the host computer using the Compaq A1500 Settings Utility as described in the “Speed Send Settings” section of the Using the A1500 Settings Utility chapter. Once the Speed Send numbers are set up, you are ready to begin faxing with Speed Sen...
Page 44 - Receiving Automatically in FAX Mode; Receiving Manually in TEL Mode; Receiving Automatically in DRPD Mode
40 Confirming Transmission When the last page of your document has been sent successfully, the machine beeps and returns to the Ready state. If something goes wrong during the fax transmission, an error message appears on the LCD panel. Use the Compaq A1500 Settings Utility to print a confirmation r...
Page 45 - Fax Forwarding; Fax Forwarding with the Control Panel; Fax Forwarding using the Settings Utility
41 Distinctive ring is a telephone company service that enables a user to use a single telephone line to answer several different telephone numbers. Each phone number is identified by a distinctive ringing pattern consisting of various combinations of long and short ringing sounds. DRPD service must...
Page 46 - Determining the Fax Forward Mode; Using the Compaq Control Form to Fax
42 3. Select the Advanced fax button 4. Click on the Forwarding Mode box and select Disabled . Determining the Fax Forward Mode If Fax Forwarding has been set for sometime in the future, the front Control Panel LCD will display FW before the Fax Receive Mode. For instance, if the receive mode has be...
Page 47 - Copying
43 Copying Copying Overview The Compaq A1500 All-In-One offers three ways to make copies. You can make copies: • Using the front control panel • Using the Compaq Control Form Preparing Documents for Copying You can use the A1500 to copy documents that are print on standard letter, legal, or A4-sized...
Page 48 - Advanced Copy Features
44 Advanced Copy Features In addition to the copy quantity, you can change the copy type, contrast, size, collate, and order from their default settings. This is done using the Menu and Options keys located on the left and right side of the LCD panel. To change the default settings instead, use the ...
Page 49 - Scanning; Scan to a Folder
45 Scanning Scanning Overview The Compaq A1500 All-In-One offers three ways to scan a document. You can scan: • Using the control panel of the A1500 • Using the Compaq Control Form • Using the computer The driver supports scanning from the bundled applications as well as all your favorite computer p...
Page 50 - Scan to Applications; Scanning with the Computer; Scanning with the Compaq Control Form.
46 To use this option, you must have an email program installed on your computer, and it must support MAPI (a special mail interface). Examples of MAPI email programs include Microsoft Outlook Express, Microsoft Outlook, and Eudora. Also, you must have an internet account and an email address. By de...
Page 51 - Advanced Scanning; Advanced Scan Features
47 Advanced Scanning For each scan, you can adjust the scan type, contrast, and file type. Use the Menu and Options buttons located on the left and right side of the LCD panel to make adjustments. To access the advanced scanning features: 1. Load the documents printed side facing down in the documen...
Page 53 - Cleaning the Document Scanner; Cleaning the Cartridge Carrier; Replacing the Document Separator Pad
49 Maintaining Your A1500 Cleaning the Document Scanner For best quality faxes and scans, you may occasionally need to clean some internal parts of the machine, such as the: • white roller • scanning glass If these parts are dirty, documents scanned or sent to another fax machine will not be clear. ...
Page 55 - Alternate Setups; Using the A1500 Extension Feature; Sharing a Telephone Line with Other; Telephones
51 Alternate Setups Using the A1500 Extension Feature When sharing a telephone line between the Compaq A1500 All-In-One and other equipment use the EXT connection. If you wish to connect more than one device, a multiple outlet adapter may be required. To connect the A1500 to an optional extension te...
Page 56 - Connecting and Configuring Equipment; Devices and Connections
52 DRPD The recommendations above for connecting additional devices still apply if using Distinctive Ring Pattern Detection (DRPD). The A1500 will only pick up calls made to the telephone number that has the Ring Pattern that it has learned. DRPD setup instructions may be found in the “Receiving Aut...
Page 57 - External) and Telephone; A1500 Fax Receive Mode Selections
53 A. A1500 and Telephone (optional) T e l e p h o n e T e l e p h o n e W a l l J a c k A1500 Fax Receive Modes Mode Selection Description FAX Receives faxes automatically. TEL To receive faxes manually, press Start twice on the A1500 or press *9* on the extension telephone. ANS/FAX Do not use for ...
Page 58 - Machine, and Telephone
54 D. A1500, Computer Modem, Answering Machine, and Telephone T e l e p h o n e T e l e p h o n e W a l l J a c k P C M o d e m A n s w e r i n g m a c h i n e A1500 Fax Receive Mode Selections Mode Selection Description FAX Do not use for this configuration. TEL To receive faxes manually, press STA...
Page 59 - Clearing Document and Paper Jams; Clearing a Document Jam
55 Basic Troubleshooting Many times, verifying that simple things are installed and/or connected properly solves any problem. Before continuing in this section, be sure to check: • The A1500 has power (the LCD is on) • The ink cartridges are present. • The paper is installed. • The cables and cable ...
Page 60 - Error Messages; General Error Messages
56 Error Messages Occasionally the A1500 may display an error message on the Control Panel’s Liquid Crystal Display (LCD) screen. Often, the error can be easily resolved and the current task can be completed. The following table lists the error messages you may encounter, the most probable cause, an...
Page 61 - Fax Messages
57 Fax Messages SYMPTOM/MESSAGE CAUSE SOLUTION “ENTER FAX NUMBER TO DIAL" with beep warning tone and return to READY state. An attempt to send a fax without entering a fax number. Enter a fax number before sending a fax. “LOAD DOCUMENT" with beep warning tone and return to READY state. An at...
Page 62 - Copy Messages
58 Copy Messages SYMPTOM/MESSAGE CAUSE SOLUTION “LOAD DOCUMENT" with beep warning tone and return to READY state. Tried to start a copy operation before loading the document. Load document to be copied before pressing START . “ADD PAPER” with beep warning tone and return to READY state. Tried to...
Page 63 - Scan Messages
59 Scan Messages SYMPTOM/MESSAGE CAUSE SOLUTION “SCAN TO UNDEFINED.” with beep warning tone and return to READY state. Trying to scan to an undefined scan destination. Use A1500 Settings Utility to define the scan locations. “LOAD DOCUMENT" with beep warning tone and return to READY state. Tryin...
Page 64 - Control Form Messages
60 Control Form Messages SYMPTOM/MESSAGE CAUSE SOLUTION “RESOURCE BUSY, TRY LATER” with beep warning tone and return to prior state. Trying to scan Control Form sheet while the computer is using parallel port for another job. Trying to print a Control form sheet while computer is using parallel port...
Page 65 - Correcting Problems; Fax Problems
61 Correcting Problems Some of the problems that you may encounter are listed in the previous tables titled Error Messages . Occasionally, other problems may arise that you could solve yourself. They are listed in the following tables along with a possible cause and possible solution. Fax Problems S...
Page 66 - Print Quality Problems
62 Print Quality Problems Symptom Solution Light or blurred characters • The print cartridge may be running out of ink. • The print cartridge may need to be cleaned. See “Cleaning Print Cartridges” section . • Make sure you are using the correct type of paper. Smudged or dark characters • Make sure ...
Page 67 - Printing and Copying Problems
63 Printing and Copying Problems Symptom Solution Printer is on, but nothing prints. • The printer may be improperly connected to the computer. Check the cable connections at the All-In-One and at the computer. • Make sure that the printer cable is a standard USB cable. • The USB cable may be defect...
Page 68 - Paper Feeding Problems
64 Paper Feeding Problems Symptom Solution Paper is jammed • Clear the paper jam. See section, “Clearing Document And Paper Jams.” Paper sticks together. • Make sure there is not too much paper in the paper input tray. • Make sure you are using the correct type of paper. • Fan the paper to allow som...
Page 69 - Scanning and Copying Problems
65 Scanning and Copying Problems Symptom Solution Cannot scan a document into memory. • Make sure you load the document to be scanned into the document tray. • Clear the problem that is preventing received documents that are stored in the memory from printing, i.e. low black ink or a paper jam. • If...
Page 70 - Regulatory and Safety Notices; Federal Communication Commission; Modifications; Declaration Of Conformity For Products; Canadian Notice
66 Regulatory and Safety Notices Federal Communication Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a...
Page 71 - European Union Notice; Safety; Modems
67 European Union Notice Products with the CE Marking comply with both the EMC Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community. Compliance with these directives implies conformity to the following European Norms (in brackets are the...
Page 72 - General Precautions for Compaq Products
68 For the Compaq Customer Support Center and your nearest Compaq Authorized reseller in North America, call 1-800-345-1518 or write: Compaq Customer Support Center P.O. Box 692000 Houston, Texas 77269-2000 Telephone Consumer Protection Act of 1991 The Telephone Consumer Protection Act of 1991 makes...
Page 75 - NDEX
Index-1 I NDEX A A1500 Preparing for Use, 4 Setting Up, 6 A4 Paper, 24 Loading, 20 AC Power Cord, 5 Accessing Control Program, 34 Settings Utility, 23 Add New Hardware Wizard, 10 Addresses Setting Speed Send, 26 Advanced Copy Settings, 44 Fax Settings, 38 Scan Settings, 47 Aligning Cartridges, 17, 3...
