Compaq 1850R - Manual - manualsarea.com

Page 2 - Notice; 998 Compaq Computer Corporation.

Notice The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OREDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTALOR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING,PERFORMANCE, OR USE OF THIS MATERIA...

Page 3 - iii; Contents; About This Guide; Chapter 1; Illustrated Parts Catalog; Chapter 2; Removal and Replacement Procedures

iii Compaq ProLiant 1850R Servers Maintenance and Service Guide Contents About This Guide Symbols in Text................................................................................................................... viiCompaq Technician Notes .......................................................

Page 4 - iv; Chapter 3; Diagnostic Tools

iv Chapter 3 Diagnostic Tools Default Configuration ......................................................................................................... 3-2 Default Configuration Messages .................................................................................. 3-2 Utilities Access ......

Page 5 - Chapter 4; Physical and Operating Specifications

v Compaq ProLiant 1850R Servers Maintenance and Service Guide Chapter 4 Connectors, Switches, and Jumpers System Board ..................................................................................................................... 4-1 Switch SW1 - System Maintenance Switchbank....................

Page 6 - vii; Symbols in Text

vii Compaq ProLiant 1850R Servers Maintenance and Service Guide About This Guide This Maintenance and Service Guide is a troubleshooting guide that can be used for referencewhen servicing ProLiant 1850R Servers. WARNING: To reduce the risk of personal injury from electricalshock and hazardous energy...

Page 7 - viii About This Guide

Page 8 - ix; Where to Go for Additional Help; Other Information Sources; Compaq Service Quick Reference Guide

ix Compaq ProLiant 1850R Servers Maintenance and Service Guide WARNING: To reduce the risk of electric shock or damage to theequipment: ■ If the system has multiple power supplies, disconnect powerfrom the system by unplugging all power cords from the powersupplies. ■ Do not disable the power cord g...

Page 9 - x About This Guide; Telephone Numbers; For the name of your nearest Compaq Authorized Reseller:

x About This Guide Telephone Numbers For the name of your nearest Compaq Authorized Reseller: In the United States, call 1-800-345-1518In Canada, call 1-800-263-5868 For Compaq technical support:In the United States and Canada, call 1-800-386-2172For Compaq technical support phone numbers outside th...

Page 10 - xi

xi Compaq ProLiant 1850R Servers Maintenance and Service Guide Compaq Worldwide Technical Support Telephone Numbers continued Location Telephone Number Locati on Telephone Number Voice Fax Voice Fax New Zealand +64-9-307-3143 Ext 817 +64-9-309-9198 Spain +341-640-1500 +341-640-0064 Norway +47-2207-2...

Page 12 - -2 Illustrated Parts Catalog; Mechanical Parts Exploded View

1-2 Illustrated Parts Catalog Mechanical Parts Exploded View 2 27g 1 9 12 27e 26 3 29 Figure 1-1. Mechanical parts exploded view of the ProLiant 1850R server

Page 14 - -4 Illustrated Parts Catalog; Spare Parts List

1-4 Illustrated Parts Catalog Spare Parts List Table 1-1 Spare Parts List Ref. Description Spare Part # CHASSIS 1 Chassis 327309-001 2 Server Cover 327313-001 3 Rack-Mount Bezel 327311-001 SYSTEM COMPONENTS 4 Fan 173907-001 5 Power/Standby Switch with Cable and LEDs 327312-001 6 Intel Pentium II 400...

Page 15 - Spare Parts List - ProLiant 1850R Servers

1-5 Compaq ProLiant 1850R Servers Maintenance and Service Guide Spare Parts List - ProLiant 1850R Servers continued Item Description Spare Part # MASS STORAGE DEVICES 20 24X Max IDE Low Profile CD-ROM 327921-001 21 1.44-MB, 3.5-inch Diskette Drive (3-mode) 288456-001 22 4.3-GB Pluggable Wide-Ultra S...

Page 19 - -2 Removal and Replacement Procedures; Electrostatic Discharge Information; Use conductive field service tools.; Symbols in Equipment

2-2 Removal and Replacement Procedures Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or microcircuitry. Properpackaging and grounding techniques are necessary precautions to prevent damage. To preventelectrostatic damage, observe the follow...

Page 21 - -4 Removal and Replacement Procedures; Preparation Procedures; Before beginning any of the removal and replacement procedures:

2-4 Removal and Replacement Procedures Preparation Procedures Before beginning any of the removal and replacement procedures: 1. Turn OFF the server and any peripheral devices. 2. Disconnect the AC power cord from the AC outlet, then from the server. 3. Disconnect all external peripheral devices fro...

Page 22 - Rack Warnings

2-5 Compaq ProLiant 1850R Servers Maintenance and Service Guide Rack Warnings WARNING: Always load the heaviest item first and load the rackfrom the bottom up. This makes the rack “ bottom-heavy” and helpsprevent the rack from becoming unstable. WARNING: To reduce the risk of personal injury, fire, ...

Page 23 - -6 Removal and Replacement Procedures; Server Warnings and Precautions; CAUTION: The ProLiant 1850R Server; must always be operated

2-6 Removal and Replacement Procedures Server Warnings and Precautions WARNING: To reduce the risk of personal injury from hot surfaces,allow the internal system components to cool before touching. CAUTION: Protect the server from power fluctuations andtemporary interruptions with a regulating unint...

Page 24 - Server Cover; Loosen the three captive thumbscrews on the rack-mount bezel.

2-7 Compaq ProLiant 1850R Servers Maintenance and Service Guide Server Cover Remove the server cover to gain access to drive bays, expansion slots, boards, and switchesinside the server. To remove the server cover: 1. Perform the preparation procedures. See page 2-4. 2. Loosen the three captive thum...

Page 25 - -8 Removal and Replacement Procedures; Loosen the five thumbscrews on the bezel.

2-8 Removal and Replacement Procedures Rack-Mount Bezel To remove the rack-mount bezel: WARNING: Before removing the rack-mount bezel, be sure thecomputer is turned off and the power cord is disconnected from theelectrical outlet. 1. Perform the preparation procedures. See page 2-4. 2. Loosen the fi...

Page 26 - Power/Standby Switch with LEDs

2-9 Compaq ProLiant 1850R Servers Maintenance and Service Guide Power/Standby Switch with LEDs To remove the power/standby switch with LEDs: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove the diskette drive. See page 2-27. 4. Remove the two f...

Page 27 - -10 Removal and Replacement Procedures; Rear Fan

2-10 Removal and Replacement Procedures Rear Fan To remove the rear fan: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Unplug the rear fan from the system board 1 . 4. Remove the four retention pins 2 attaching the fan assembly to the chassis. 5. R...

Page 28 - Drive Cage Fan and Bracket; To remove the drive cage fan and bracket:; Reverse steps 1 through 6 to replace the drive cage fan and bracket.

2-11 Compaq ProLiant 1850R Servers Maintenance and Service Guide Drive Cage Fan and Bracket To remove the drive cage fan and bracket: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Disconnect the data and power cables connected to the CD-ROM adaptor...

Page 29 - -12 Removal and Replacement Procedures; Drive Cage Fan Bracket; To disassemble the drive cage fan bracket:; Reverse steps 1 through 5 to assemble the drive cage fan bracket.

2-12 Removal and Replacement Procedures Drive Cage Fan Bracket To disassemble the drive cage fan bracket: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove the drive cage fan and bracket. See page 2-11. 4. Push in on the two push-lock fasteners ...

Page 30 - Hot-Plug Power Supply; Push in the port-colored tabs on the power supply blank

2-13 Compaq ProLiant 1850R Servers Maintenance and Service Guide Hot-Plug Power Supply The hot-plug power supply module is used for both the Compaq ProLiant 1850R server bays.To remove a hot-plug power supply, or to install an additional one: IMPORTANT: When using a single power supply module, it mu...

Page 31 - -14 Removal and Replacement Procedures; Install the hot-plug power supply

2-14 Removal and Replacement Procedures 5. Install the hot-plug power supply 1 . 6. Push the tab 2 in until it locks. 1 2 Figure 2-8. Installing a hot-plug power supply

Page 32 - Mass Storage Devices; Preinstalled 24X Max low-profile CD-ROM drive; Drive Installation Guidelines; A maximum of seven SCSI devices per controller may be added.; SCSI ID Settings

2-15 Compaq ProLiant 1850R Servers Maintenance and Service Guide Mass Storage Devices Compaq ProLiant 1850R Servers can house up to 7 mass storage devices, including: ■ Preinstalled 3.5-inch, 1.44-MB diskette drive ■ Two available Half-Height 5.25-inch drive bays (removable media area) ■ Preinstalle...

Page 33 - -16 Removal and Replacement Procedures; Drive Bays; ProLiant 1850R Description of Drive Bays

2-16 Removal and Replacement Procedures ProLiant 1850R Drives This section describes the drive bay positions, removal and replacement procedures, and harddrive installation for parts unique to the ProLiant 1850R Server. Drive Bays The ProLiant 1850R Server has five drive bays for internal mass stora...

Page 35 - -18 Removal and Replacement Procedures; Drive Cage; To remove the drive cage:

2-18 Removal and Replacement Procedures Drive Cage To remove the drive cage: 1. Perform the preparation procedures. See page 2-4. 2. Remove the three Torx T-15 screws securing the drive cage to the chassis. 3. Disconnect the SCSI cable and power cable from the drive backplane board. 4. Pull the driv...

Page 37 - -20 Removal and Replacement Procedures; Remove the T-15 torx screw

2-20 Removal and Replacement Procedures Installing a Non-Hot-Plug Hard Driveinto Bay A or B To install a non-hot-plug hard drive into bays A or B: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove the diskette drive. See page 2-27. 4. Remove the...

Page 38 - lines up with

2-21 Compaq ProLiant 1850R Servers Maintenance and Service Guide 6. Attach the non-hot-plug hard drive to the removable media tray with the fourTorx screws provided. Figure 2-13. Attaching a non-hot-plug hard drive to the removable media tray 7. Install the drive assembly into the drive bay. Make su...

Page 39 - -22 Removal and Replacement Procedures; Connect the cables drive power and signal cables.; Replace the diskette drive.

2-22 Removal and Replacement Procedures 8. Connect the cables drive power and signal cables. Figure 2-15. Connecting the drive cables 9. Replace the diskette drive. 10. Replace the server cover.

Page 41 - -24 Removal and Replacement Procedures

2-24 Removal and Replacement Procedures 6. Insert the drive 1 into drive bay A or B. 7. Tighten the two screws 2 securing the drive in the drive cage. 1 2 Figure 2-17. Installing a 1/2 height tape drive into bay A 8. Attach the IDE and power cables to the 1/2 height tape drive. 9. Connect the drive ...

Page 42 - Disconnect the IDE cable and power cable from the adapter board

2-25 Compaq ProLiant 1850R Servers Maintenance and Service Guide 24X Max Low-Profile CD-ROM Adapter Board To remove the 24X Max low-profile CD-ROM adapter board: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove the diskette drive. See page 2-27...

Page 43 - -26 Removal and Replacement Procedures; Installing a Hard Drive in Bay 0; Insert the drive in the drive cage

2-26 Removal and Replacement Procedures Installing a Hard Drive in Bay 0 The drive cage supports three 1-inch hard drives or two 1.6-inch hard drives. To install a 1-inch hard drive in bay 0: 1. Perform the preparation procedures. See page 2-4. 2. Insert the drive in the drive cage 1 , sliding the h...

Page 44 - Diskette Drive; External Storage Devices

2-27 Compaq ProLiant 1850R Servers Maintenance and Service Guide Diskette Drive To remove the diskette drive: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Disconnect the power and data cables from the diskette drive (if installed). 4. Remove one T...

Page 45 - -28 Removal and Replacement Procedures; Cable Routing Diagrams; Diskette Drive Cable

2-28 Removal and Replacement Procedures Cable Routing Diagrams CAUTION: When routing cables, always make sure that the cablesare not in a position where they will be pinched or crimped. Diskette Drive Cable Figure 2-22. Diskette drive cable diagram Low-Profile CD-ROM Cable Figure 2-23. Low-profile C...

Page 46 - Hot-Plug Drive Cage Cable

2-29 Compaq ProLiant 1850R Servers Maintenance and Service Guide Hot-Plug Drive Cage Cable Figure 2-24. Hot-plug drive cage cable diagram Internal SCSI Cable Attached to ArrayController Figure 2-25. Internal SCSI cable diagram

Page 47 - -30 Removal and Replacement Procedures; Riser Board and Brace; To remove the riser board and brace:; Reverse steps 1 through 5 to replace the riser board and brace.

2-30 Removal and Replacement Procedures Riser Board and Brace To remove the riser board and brace: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove all expansion boards. 4. Loosen the two captive screws securing the riser board and brace 1 . 5....

Page 48 - Memory

2-31 Compaq ProLiant 1850R Servers Maintenance and Service Guide Memory The ProLiant 1850R ships standard with a minimum 64 MB of Synchronous DRAM (SDRAM)DIMM memory, installed in slot 1. Memory can be expanded to a maximum of 1 GB. InstallSDRAM DIMM modules one at a time in the proper slots. See Fi...

Page 49 - -32 Removal and Replacement Procedures

2-32 Removal and Replacement Procedures To remove a SDRAM DIMM: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove any expansion boards above the SDRAM DIMM slot. 4. Press both SDRAM DIMM slot latches outward 1 . 5. Lift out the SDRAM DIMM 2 . 2 ...

Page 50 - The recommended order of SDRAM DIMM installation is:; Examples of SDRAM DIMM Upgrade Combinations

2-33 Compaq ProLiant 1850R Servers Maintenance and Service Guide The recommended order of SDRAM DIMM installation is: ■ Second SDRAM DIMM in slot 2 (J15) ■ Third SDRAM DIMM in slot 3 (J16) ■ Fourth SDRAM DIMM in slot 4 (J19) Any combination of SDRAM DIMMs can be used. Table 2-3 Examples of SDRAM DIM...

Page 51 - -34 Removal and Replacement Procedures; Processor; Processor and Processor Power Module Locations

2-34 Removal and Replacement Procedures Processor ProLiant 1850R Servers can support up to two processors. Figure 2-29 and Table 2-4 depictthe location of processor(s) and processor power module(s) on the system board. 3 4 1 2 Figure 2-29. Processor and processor power module locations Table 2-4 Pro...

Page 52 - To remove either of the processors:

2-35 Compaq ProLiant 1850R Servers Maintenance and Service Guide To remove either of the processors: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Push in the retaining clips on each side of the processor 1 . 4. Pull out the processor 2 . 1 2 Figur...

Page 53 - -36 Removal and Replacement Procedures; Processor Power Module; To remove a processor power module:

2-36 Removal and Replacement Procedures Processor Power Module Every processor comes with a processor power module (DC-to-DC converter) that providespower for the processor. WARNING: To reduce the risk of personal injury from hot surfaces,allow the internal system components to cool before touching....

Page 54 - System Board

2-37 Compaq ProLiant 1850R Servers Maintenance and Service Guide System Board To remove the system board: 1. Perform the preparation procedures. See page 2-4. 2. Remove the server cover. See page 2-7. 3. Remove all expansion boards. 4. Remove the Riser board and brace. See page 2-30. 5. Disconnect t...

Page 55 - -38 Removal and Replacement Procedures; External Replacement Battery; System Board Battery; To install an external battery on the system board:

2-38 Removal and Replacement Procedures External Replacement Battery ProLiant 1850R Servers contain one battery that might require the installation of an externalreplacement on the system board. System Board Battery If the server no longer automatically displays the correct date and time, you may ne...

Page 58 - -2 Diagnostic Tools; Default Configuration; Default Configuration Messages; Utilities Access; System Configuration Utility; Run the utilities on the system partition.

3-2 Diagnostic Tools Default Configuration When the system is first powered on, the system ROM detects the unconfigured state of thehardware and provides default configuration settings for most devices. By providing thisinitialization, the system can run Diagnostics and other software applications b...

Page 59 - when you see; Run the utilities from diskette.; Boot the Compaq SmartStart and Support Software CD.

3-3 Compaq ProLiant 1850R Servers Maintenance and Service Guide To run the utilities on the system partition, boot the system and press F10 when you see “Press F10 for system partition utilities.” Then select the utilities from the menu. ❏ System Configuration Utility is available under the System C...

Page 60 - -4 Diagnostic Tools; POST Error Messages

3-4 Diagnostic Tools Power-On Self-Test (POST) POST is a series of diagnostic tests that run automatically on Compaq computers when thesystem is turned on. POST checks the following assemblies to ensure that the computer systemis functioning properly: ■ Processors ■ Keyboard ■ Power supply ■ System ...

Page 83 - Diagnostics Software

3-27 Compaq ProLiant 1850R Servers Maintenance and Service Guide Diagnostics Software Tables 3-2 through 3-20 include all test error codes generated by Compaq products. Each codehas a corresponding description and recommended action(s). Your system generates only thosecodes that are applicable to yo...

Page 84 - -28 Diagnostic Tools; Running Diagnostics; Press “F10” for System Partition Utilities.

3-28 Diagnostic Tools 7. Install a loopback plug (Part Number 142054-001), when required by Diagnostics. 8. Run the latest version of Diagnostics. Running Diagnostics There are two ways to access the utilities: ■ From the System Partition. ■ From diskette. A diskette can be created from the SmartSta...

Page 85 - Primary Processor Test Error Codes

3-29 Compaq ProLiant 1850R Servers Maintenance and Service Guide Primary Processor Test Error Codes The 100 series of Diagnostic error codes identifies failures with processor and system boardfunctions. Corrective action may require replacement of system boards or processor assemblies(either process...

Page 86 - -30 Diagnostic Tools; Memory Test Error Codes

3-30 Diagnostic Tools Memory Test Error Codes The 200 series of Diagnostic error codes identifies failures with the memory subsystem.Corrective action may require replacement of the memory expansion board, the memorymodules, or the processor assembly. Table 3-3 Memory Test Error Codes Error Code Des...

Page 87 - Keyboard Test Error Codes; Parallel Printer Test Error Codes

3-31 Compaq ProLiant 1850R Servers Maintenance and Service Guide Keyboard Test Error Codes The 300 series of Diagnostic error codes identifies failures with keyboard and system boardfunctions. Corrective action may require replacement of a keyboard or the system boardassembly. Table 3-4 Keyboard Tes...

Page 88 - -32 Diagnostic Tools; Video Display Unit Test Error Codes

3-32 Diagnostic Tools Video Display Unit Test Error Codes The 500 series of Diagnostic error codes identifies failures with video or system boardfunctions. Corrective action may require replacement of a video board or the system boardassembly. Table 3-6 Video Display Unit Test Error Codes Error Code...

Page 89 - Diskette Drive Test Error Codes; Monochrome Video Board Test Error Codes

3-33 Compaq ProLiant 1850R Servers Maintenance and Service Guide Diskette Drive Test Error Codes The 600 series of Diagnostic error codes identifies failures with diskette, diskette drive, orsystem board functions. Corrective action may require replacement of a diskette, a diskettedrive, or the syst...

Page 90 - -34 Diagnostic Tools; Serial Test Error Codes; Modem Communications Test Error Codes

3-34 Diagnostic Tools Serial Test Error Codes The 1100 series of Diagnostic error codes identifies failures with serial/parallel interface boardor system board functions. Corrective action may require replacement of the serial/parallelinterface board or the system board assembly. Table 3-9 Serial Te...

Page 91 - Fixed Disk Drive Test Error Codes

3-35 Compaq ProLiant 1850R Servers Maintenance and Service Guide Fixed Disk Drive Test Error Codes The 1700 series of Diagnostic error codes identifies failures with fixed disk drives, fixed diskdrive controller boards, fixed disk drive cabling, and system board functions. Corrective actionmay requi...

Page 92 - -36 Diagnostic Tools; Tape Drive Test Error Codes

3-36 Diagnostic Tools Tape Drive Test Error Codes The 1900 series of Diagnostic error codes identifies failures with tape cartridges, tape drives,tape drive cabling, adapter boards, or the system board assembly. Corrective action mayrequire replacement of tape cartridges, tape drive cabling, adapter...

Page 93 - Advanced VGA Board Test Error Codes

3-37 Compaq ProLiant 1850R Servers Maintenance and Service Guide Advanced VGA Board Test Error Codes The 2400 series of Diagnostic error codes identifies failures with video boards, monitors, orthe system board assembly. Corrective action may require replacement of a monitor, videoboards, or the sys...

Page 95 - 2-Bit DualSpeed NetFlex-2 Controller and

3-39 Compaq ProLiant 1850R Servers Maintenance and Service Guide 32-Bit DualSpeed NetFlex-2 Controller and32-Bit DualSpeed NetFlex-2 Token RingControllerTest Error Codes The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeedNetFlex-2/Token Ring Controllers. Corrective ac...

Page 96 - -40 Diagnostic Tools; Compaq Network Interface Cards

3-40 Diagnostic Tools Compaq Network Interface CardsTest Error Codes The 6000 series of Diagnostic error codes identifies failures with Compaq NetworkInterface Cards. Table 3-15 Compaq Network Interface Cards Test Error Codes Error Code Description Recommended Action 6000-xx 6001-xx 6002-xx 6014-xx ...

Page 97 - SCSI Fixed Disk Drive Test Error Codes

3-41 Compaq ProLiant 1850R Servers Maintenance and Service Guide SCSI Fixed Disk Drive Test Error Codes The 6500 series of Diagnostic error codes identifies failures with SCSI fixed disk drives, SCSIfixed disk drive controller boards, SCSI fixed disk drive cabling, and system board functions.Correct...

Page 98 - -42 Diagnostic Tools; SCSI Tape Drive Test Error Codes; Server Manager/R Board Test Error Codes

3-42 Diagnostic Tools SCSI Tape Drive Test Error Codes The 6700 series of Diagnostic error codes identifies failures with tape cartridges, tape drives,media changers, tape drive cabling, adapter boards, or the system board assembly. Correctiveaction may require replacement of a tape cartridge, tape ...

Page 99 - Pointing Device Interface Test Error Codes

3-43 Compaq ProLiant 1850R Servers Maintenance and Service Guide Server Manager/R Board Test Error Codes continued Error Code Description Recommended Action 7000-25 7000-26 7000-27 7000-28 7000-33 7000-34 7000-35 7000-41 7000-42 7000-43 7000-44 7000-45 7000-46 Memory Increment Memory Random Data. Me...

Page 100 - -44 Diagnostic Tools; The two main functions of DAAD are:; , for complete details and procedures about this

3-44 Diagnostic Tools Drive Array Advanced Diagnostics(DAAD) Drive Array Advanced Diagnostics (DAAD) is a DOS-based tool designed to run on allCompaq products that contain a Compaq Drive Array Controller. The error messages andcodes listed include all codes generated by Compaq products. Your system ...

Page 101 - Starting DAAD; Insert the DAAD diskette into drive A.; Enter; key to continue, or press the; Esc; the ROM version of an array controller in the system.

3-45 Compaq ProLiant 1850R Servers Maintenance and Service Guide Starting DAAD To start DAAD: 1. Insert the DAAD diskette into drive A. 2. Reboot the system - OR - if you are at the DOS prompt, enter the following: A:DAAD NOTE: To generate a DAAD report without starting the interactiveportion of the...

Page 102 - -46 Diagnostic Tools; Table 3-21 lists DAAD diagnostic messages in alphabetical order.; DAAD Diagnostic Messages

3-46 Diagnostic Tools Table 3-21 lists DAAD diagnostic messages in alphabetical order. Table 3-21 DAAD Diagnostic Messages Message Description Recommended Action Accelerator board not detected Array controller did not detect a configured array accelerator board. Install array accelerator board on ar...

Page 121 - Integrated Management Log; Multiple Ways of Viewing the Log; Integrated Management Display

3-65 Compaq ProLiant 1850R Servers Maintenance and Service Guide Integrated Management Log On servers supporting the Integrated Management Display, Compaq Integrated ManagementLog (IML) replaces the Critical Error Log and Correctable Memory Logs. It records systemevents and stores them in an easily ...

Page 122 - -66 Diagnostic Tools; Viewing the Event List; Select the Recovery button.; Printing the Event List; From the Insight Manager, select the appropriate server.; Compaq Survey Utility

3-66 Diagnostic Tools Viewing the Event List 1. From Compaq Insight Manager, select the appropriate server, then select View DeviceData. The selected server is displayed with buttons around its perimeter. 2. Select the Recovery button. 3. Select Integrated Management Log. 4. If a failed component ha...

Page 123 - List of Events; Event Messages

3-67 Compaq ProLiant 1850R Servers Maintenance and Service Guide List of Events The event list displays the affected components and the associated error messages. Though thesame basic information is displayed, the format of the list may be different, depending on howyou are viewing it: on the Integr...

Page 126 - -70 Diagnostic Tools; Rapid Recovery Services; Automatic Server Recovery-2

3-70 Diagnostic Tools Rapid Recovery Services Compaq servers provide rapid recovery services for diagnosing and recovering from errors.These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification and resolution of complex faults. The RapidRecovery E...

Page 127 - Unattended Recovery

3-71 Compaq ProLiant 1850R Servers Maintenance and Service Guide The available recovery features are: ■ Software Error Recovery – automatically restarts the server after a software-inducedserver failure ■ Environmental Recovery – allows the server to restart when temperature, fan, or ACpower conditi...

Page 128 - -72 Diagnostic Tools; Hardware Requirements; To use this level of ASR-2 over a modem, you need the following:

3-72 Diagnostic Tools Hardware Requirements To use this level of ASR-2 over a modem, you need the following: ■ Compaq modem or optional Hayes modem ■ System Configuration Utility and Diagnostics Utility installed on the system partition ofthe hard drive ■ ASR-2 configured to load Compaq Utilities af...

Page 129 - Compaq Integrated Remote Console; Accessible using ANSI terminal; Compaq Health Driver

3-73 Compaq ProLiant 1850R Servers Maintenance and Service Guide Compaq Integrated Remote Console The standard Compaq Integrated Remote Console performs a wide range of configurationactivities. Some of the console’s features include ■ Accessible using ANSI terminal ■ Operates independently of the op...

Page 130 - -74 Diagnostic Tools

3-74 Diagnostic Tools The following ASR-2 flow chart shows you the sequence of events after a hardware orsoftware error occurs: Hardware/Software error occurs | Error records in the Critical Error Log, or the Integrated Management Log, depending on your server configuration. | Operating System halts...

Page 131 - Booting into Compaq Utilities

3-75 Compaq ProLiant 1850R Servers Maintenance and Service Guide Booting into Compaq Utilities When you enable ASR-2 to start into Compaq Utilities and a critical error occurs, theoperating-system-specific Health Driver logs the error information in the Critical Error Log orthe IML and the ASR-2 fea...

Page 132 - -76 Diagnostic Tools; Compaq System Configuration Utility Pager Settings

3-76 Diagnostic Tools Table 3-23 Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities Pager Data Setting Description Pager status Enabled Indicates if the pager feature is enabled or disabled. Pager dial string ATDT 555-5555 Indicates the pager dial string and delay b...

Page 134 - -78 Diagnostic Tools

3-78 Diagnostic Tools Network card slot Slot # Select the slot number of the network interface card you wish to use for network access to Compaq Utilities. Network frame type ETHERNE T_I I Select the frame type for your network. Selections include both Ethernet and Token Ring topologies. continued

Page 135 - Booting into the Operating System

3-79 Compaq ProLiant 1850R Servers Maintenance and Service Guide Compaq System Configuration Utility Pager Settingsfor Booting into Compaq Utilities continued Pager Data Setting Description Network IP address Enter the IP address for this server in standard dot notation. NOTE: This is not used if yo...

Page 136 - -80 Diagnostic Tools; Server Health Logs

3-80 Diagnostic Tools ■ Serial interface COM1 ■ Dial-in status Disabled ■ Dial-out status Disabled ■ Dial-out string 555-1234 ■ Network status Disabled ■ Network protocol IPX ■ Network controller Compaq ■ Network host name CPQHOU ■ Network card slot Slot # ■ Network frame type ETHERNET_II ■ Network ...

Page 137 - Critical Error Log

3-81 Compaq ProLiant 1850R Servers Maintenance and Service Guide Critical Error Log The Critical Error Log records memory errors, as well as catastrophic hardware and softwareerrors that cause the system to fail. This information helps you quickly identify and correct theproblem, thus minimizing dow...

Page 138 - -82 Diagnostic Tools

3-82 Diagnostic Tools Error Detected On Boot Up The server detected an error during the Power-On Self-Test (POST). Processor Prefailure A CPU has passed an internal corrected error threshold; excessive internal ECC cache errors . continued

Page 139 - Critical Error Log Messages

3-83 Compaq ProLiant 1850R Servers Maintenance and Service Guide Critical Error Log Messages continued Message Description NMI - PCI Bus Parity Error A parity error was detected on the PCI bus. NMI - Expansion Board Error A board on the expansion bus indicated an error condition, resulting in a serv...

Page 140 - -84 Diagnostic Tools; Revision History Table

3-84 Diagnostic Tools Revision History Table Some errors can be resolved by reviewing changes to the server configuration. The server hasan Automatic Revision Tracking (ART) feature that helps you review recent changes to theserver configuration. One ART feature is the Revision History Table, which ...

Page 141 - Storage Fault Recovery Tracking

3-85 Compaq ProLiant 1850R Servers Maintenance and Service Guide Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters, such as time-outs, spin-up, and self-test errors of SCSI drives. You can use these parameters to pinpoint failed storage subsystemcomponents and...

Page 142 - -86 Diagnostic Tools; Remote Service Features; Compaq Servers Remote Management Features

3-86 Diagnostic Tools Remote Service Features Compaq servers have the following management features that you can access by modem ornetwork: Table 3-26 Compaq Servers Remote Management Features Feature Description Service Session Provides remote access to all the utilities on the system partition, in...

Page 143 - ROMPaq; Run the ROMPaq utility from the system partition, or; Compaq Insight Manager; Features of Compaq Insight Management; Compaq Insight Management features include:

3-87 Compaq ProLiant 1850R Servers Maintenance and Service Guide ROMPaq Using flash ROM in Compaq servers allows the firmware (BIOS) to be upgraded with systemor option ROMPaq utilities. To upgrade the ROM: ■ Run the ROMPaq utility from the system partition, or ■ Insert a ROMPaq diskette into drive ...

Page 144 - -88 Diagnostic Tools; Insight Management Agents

3-88 Diagnostic Tools ■ Asset Management - Exports asset information from the Compaq Insight Managerdatabase to leading database and spreadsheet applications. ■ Remote Management - Manages in-band or out-of-band devices, online or offline, fromany location. ■ Reporting - Using Automatic Data Collect...

Page 145 - Switch SW1 - System Maintenance Switchbank

4-1 Compaq ProLiant 1850R Servers Maintenance and Service Guide Chapter 4 Connectors, Switches, andJumpers This chapter provides connector, switch, and jumper information for the Compaq ProLiant1850R Servers. System Board The Compaq ProLiant 1850R Server system boards contain the system maintenances...

Page 146 - System Maintenance Switch Settings - SW1

4-2 Connectors, Switches, and Jumpers The following table defines the function for each switch setting of SW1. The default positionsare indicated below. CAUTION: Setting the processor switchbanks incorrectly can resultin permanent damage to the processor and/or data loss. Table 4-1 System Maintenanc...

Page 147 - SCSI Devices

4-3 Compaq ProLiant 1850R Servers Maintenance and Service Guide SCSI Devices No two SCSI devices connected to the same SCSI controller can have the same SCSI ID. Ifanother SCSI device is connected to the same controller, check its SCSI ID in the CompaqSystem Configuration Utility before beginning in...

Page 148 - Rear Panel Connectors

4-4 Connectors, Switches, and Jumpers Rear Panel Connectors The Compaq ProLiant 1850R rear panel connectors are illustrated below. See Table 4-3 forconnector names. 1 2 3 4 1 2 3 4 5 6 7 8 9 10 12 13 11 Figure 4-2. Rear panel connectors Table 4-3 Rear Panel Connectors Reference Connector 1 RJ-45 Net...

Page 149 - Riser Board Expansion Slots; Riser Board Expansion Slot Description

4-5 Compaq ProLiant 1850R Servers Maintenance and Service Guide Riser Board Expansion Slots The Compaq ProLiant 1850R riser board has four expansion slots which are illustrated below.See Figure 4-3 and Table 4-4 for expansion slot locations and description. 1 2 3 4 Figure 4-3. ProLiant 1850R expansi...

Page 150 - Chapter 5; System Unit

5-1 Compaq ProLiant 1850R Servers Maintenance and Service Guide Chapter 5 Physical and OperatingSpecifications This section provides operating and performance specifications for Compaq ProLiant 1850RServers and optional hardware. ■ System Unit ■ Power Supply ■ Memory ■ Diskette Drive ■ IDE CD-ROM Dr...

Page 151 - -2 Physical and Operating Specifications; Compaq ProLiant 1850R Servers System Unit Specifications

5-2 Physical and Operating Specifications System Unit Table 5-1 Compaq ProLiant 1850R Servers System Unit Specifications U.S. International Dimensions Height 5.2 in 13.1 cm Depth 22.1 in 56.2 cm Width 17.7 in 45.00 cm Weight Fully Configured 35 lb. 15.9 kg Input Requirements Rated Input Voltage 100-...

Page 152 - Hot-Plug Power Supply Specifications

5-3 Compaq ProLiant 1850R Servers Maintenance and Service Guide Hot-Plug Power Supply Table 5-2 Hot-Plug Power Supply Specifications U.S International Input Specifications Nominal Line Voltage 100 to 120 VAC 220 to 250 VAC Range Input Line 90 to 132 VAC 180 to 264 VAC Frequency Range 47 to 63 Hz 47 ...

Page 153 - Specifications

5-4 Physical and Operating Specifications Power Supply Specifications continued U.S International Dielectric Voltage Withstand Input to Output 3000 VAC/min. 3000 VAC/min. Input to Ground 1500 VAC/min. 1500 VAC/min Safety Standard UL 1950; CSA 22.2 #950 or CSA 22.2 #234; TUV/VDE EN 60 950 (VDE0805/11...

Page 155 - -6 Physical and Operating Specifications; Low-Profile 24X Max IDE CD-ROM Drive Specifications

5-6 Physical and Operating Specifications Low-Profile 24X Max IDE CD-ROMDrive Table 5-5 Low-Profile 24X Max IDE CD-ROM Drive Specifications Applicable Disk CD-ROM (Mode 1 and 2); CD-XA (Mode 2, Form 1 and 2); CD-1 (Mode 2, Form 1 and 2); CD-1 Ready; CD-Bridge; PhotoCD (Single and Multi Session); CD-...

Page 157 - -8 Physical and Operating Specifications

5-8 Physical and Operating Specifications 4.3-GB Wide-Ultra SCSI-3 Hard Drive Table 5-6 4.3-Gigabyte Wide-Ultra SCSI Drive Specifications Capacity 4293.6 MB Height Third, 1 inch Size 3.5 inch Interface Wide-Ultra SCSI-3 Transfer Rate 40 MB/s Sector Interleave 1:1 Seek Times (typical, including settl...

Page 164 - test error codes; video

Index-7 Compaq ProLiant 1850R Servers Maintenance and Service Guide test error codes continued server manager/R board 3-32 tape drive 3-26video display 3-22 U upgrade firmware 3-17utilities access 3-2Compaq utilities, remote 3-52create diskette 3-3pager settings 3-56, 3-57 V video display unit, test...

Compaq 1850R - Manual

Table of Contents:

Summary

Other Compaq Models