Page 3 - C O N T E N T S; Preface; An Overview of the Cisco Unified IP Phone; Preparing to Install the Cisco Unified IP Phone on Your Network
iii Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 C O N T E N T S Preface ix Overview ix Audience ix Organization ix Related Documentation x Obtaining Documentation, Obtaining Support, and Security Guidelines xi Docu...
Page 4 - Setting Up the Cisco Unified IP Phone; Configuring Settings on the Cisco Unified IP Phone
Contents iv Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Power Outage 2-4 Obtaining Additional Information about Power 2-5 Understanding Phone Configuration Files 2-5 Understanding the Phone Startup Process 2-6 Addi...
Page 5 - Customizing the Cisco Unified IP Phone; Monitoring the Cisco Unified IP Phone Remotely
Contents v Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 802.1X Authentication and Status 4-8 C H A P T E R 5 Configuring Features, Templates, Services, and Users 5-1 Telephony Features Available for the Cisco Unifie...
Page 6 - Troubleshooting and Maintenance; Providing Information to Users Via a Website
Contents vi Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Device Information 8-3 Network Setup 8-4 Network Statistics 8-7 Device Logs 8-9 Streaming Statistics 8-9 C H A P T E R 9 Troubleshooting and Maintenance 9-1 R...
Page 7 - Supporting International Users; Technical Specifications; Basic Phone Administration Steps
Contents vii Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 A P P E N D I X B Supporting International Users B-A Installing the Cisco Unified CM Locale Installer B-A Support for International Call Logging B-A A P P E ...
Page 9 - Overview; Audience
ix Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Preface Overview Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) provides the information you nee...
Page 10 - Related Documentation
x Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified CM, refer to the following publications. Cisco Unified IP Phone 8900 Series Th...
Page 11 - Cisco Product Security Overview; Document Conventions
xi Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html Obtaining Documentation, Obtaining Support, and Security Guidelines For information on...
Page 14 - Understanding the Cisco Unified IP Phones 8941 and 8945
1-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Cisco Unified IP Phones 8941 and 8945 Understanding the Cisco Unified IP Phones 8941 and 8945 Figure 1-1 shows the main components of the Ci...
Page 16 - What Networking Protocols are Used?
1-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter What Networking Protocols are Used? What Networking Protocols are Used? Cisco Unified IP Phones support several industry-standard and Cisco networking protoco...
Page 20 - Feature Overview; Configuring Telephony Features
1-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter What Features are Supported on the Cisco Unified IP Phone 8941 and 8945? Feature Overview Cisco Unified IP Phones provide traditional telephony functionality,...
Page 21 - Configuring Network Parameters Using the Cisco Unified IP Phone; Providing Users with Feature Information; Understanding Security Features for Cisco Unified IP Phones
1-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Unified IP Phones Configuring Network Parameters Using the Cisco Unified IP Phone You can configure parameters such ...
Page 23 - Overview of Supported Security Features
1-11 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Unified IP Phones All Cisco Unified IP Phones that support Cisco Unified CM use a security profile, which defines w...
Page 25 - Understanding Security Profiles; Identifying Encrypted Phone Calls
1-13 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Unified IP Phones Related Topics • Understanding Security Profiles, page 1-13 • Identifying Encrypted Phone Calls, ...
Page 26 - Establishing and Identifying Secure Audio Conference Calls; Establishing and Identifying Protected Calls
1-14 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Unified IP Phones In a secure call, a security tone plays at the beginning of a call to indicate that the other con...
Page 27 - Call Security Interactions and Restrictions
1-15 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Unified IP Phones Note Protected calling is supported for conversations between two phones. Some features, such as ...
Page 28 - Supporting 802.1X Authentication on Cisco Unified IP Phones; Best Practices—Requirements and Recommendations
1-16 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Security Features for Cisco Unified IP Phones Supporting 802.1X Authentication on Cisco Unified IP Phones These sections provide information ab...
Page 29 - Security Restrictions; Overview of Configuring and Installing Cisco Unified IP Phones
1-17 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring and Installing Cisco Unified IP Phones • Configure PC Port—The 802.1X standard does not take into account the use of VLANs and thus r...
Page 30 - Configuring Cisco Unified IP Phones in Cisco Unified CM
1-18 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring and Installing Cisco Unified IP Phones The following topics provide an overview of procedures for adding Cisco Unified IP Phones to y...
Page 34 - Installing Cisco Unified IP Phones; Checklist for Installing the Cisco Unified IP Phone 8941 and 8945
1-22 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Overview of Configuring and Installing Cisco Unified IP Phones Installing Cisco Unified IP Phones After you have added the phones to the Cisco Unified CM dat...
Page 39 - Providing Power to the Cisco Unified IP Phone
2-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Providing Power to the Cisco Unified IP Phone You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone...
Page 40 - Power Guidelines
2-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Providing Power to the Cisco Unified IP Phone Power Guidelines Table 2-1 provides guidelines for powering the Cisco Unified IP Phone 8941 and 8945. Power Outa...
Page 41 - Obtaining Additional Information about Power; Understanding Phone Configuration Files
2-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding Phone Configuration Files Obtaining Additional Information about Power For related information about power, refer to the documents shown in Tabl...
Page 42 - Understanding the Phone Startup Process
2-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Phone Startup Process If you configure security-related settings in Cisco Unified CM Administration, the phone configuration file will conta...
Page 44 - Adding Phones to the Cisco Unified CM Database; Adding Phones with Auto-Registration
2-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Adding Phones to the Cisco Unified CM Database Adding Phones to the Cisco Unified CM Database Before installing the Cisco Unified IP phone, you must choose a ...
Page 45 - Adding Phones with Auto-Registration and TAPS
2-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Adding Phones to the Cisco Unified CM Database • Move auto-registered phones to new locations and assign them to different device pools without affecting thei...
Page 46 - Adding Phones with Cisco Unified CM Administration; Adding Phones with BAT
2-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Adding Phones to the Cisco Unified CM Database Related Topics • Adding Phones with Auto-Registration, page 2-8 • Adding Phones with Cisco Unified CM Administ...
Page 47 - Determining the MAC Address for a Cisco Unified IP Phone
2-11 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Determining the MAC Address for a Cisco Unified IP Phone Determining the MAC Address for a Cisco Unified IP Phone Several procedures described in this manual...
Page 49 - Before You Begin; Network Requirements
C H A P T E R 3-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 3 Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony...
Page 50 - Cisco Unified Communications Manager Configuration; Network and Access Ports
3-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Cisco Unified IP Phones 8941 and 8945 Components Note The Cisco Unified IP Phone displays the date and time from Cisco Unified CM. If the Ci...
Page 51 - Handset; Headset
3-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Cisco Unified IP Phones 8941 and 8945 Components Each port supports 10/100 Mbps half- or full-duplex connections to external devices. Cisco ...
Page 52 - Audio Quality Subjective to the User; Connecting a Headset; Disabling a Headset; Using External Devices
3-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Understanding the Cisco Unified IP Phones 8941 and 8945 Components Audio Quality Subjective to the User Beyond the physical, mechanical and technical performa...
Page 53 - Installing the Cisco Unified IP Phone
3-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Installing the Cisco Unified IP Phone Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source b...
Page 55 - Reducing Power Consumption on the Phone
3-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Reducing Power Consumption on the Phone Related Topics • Footstand, page 3-7 • Verifying the Phone Startup Process, page 3-10 • Configuring Startup Network Se...
Page 57 - Higher Viewing Angle
3-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Footstand Higher Viewing Angle 195159
Page 58 - Lower Viewing Angle; Verifying the Phone Startup Process
3-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Verifying the Phone Startup Process Lower Viewing Angle Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the p...
Page 59 - Configuring Startup Network Settings; Configuring Security on the Cisco Unified IP Phone
3-11 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuring Startup Network Settings – Current date and time – Primary directory number – Additional directory numbers and speed dial numbers, if configured ...
Page 61 - Configuration Menus on the Cisco Unified IP Phone
C H A P T E R 4-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network settings that you may need to modify ...
Page 62 - Displaying a Configuration Menu
4-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuration Menus on the Cisco Unified IP Phone • IPv4 Setup Menu Options, page 4-6 Displaying a Configuration Menu To display a configuration menu, perform...
Page 63 - Unlocking and Locking Options; Editing Values
4-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuration Menus on the Cisco Unified IP Phone • Network Setup Menu, page 4-4 • IPv4 Setup Menu Options, page 4-6 Unlocking and Locking Options You can app...
Page 64 - Network Setup Menu
4-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Setup Menu Network Setup Menu The Network Setup menu provides options for viewing and making a variety of network settings. Table 4-1 describes these ...
Page 68 - Security Configuration Menu; Trust List Menu
4-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Security Configuration Menu Security Configuration Menu The Security Configuration menu provides information about various security settings. It provides acce...
Page 71 - Telephony Features Available for the Cisco Unified IP Phone
C H A P T E R 5-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 5 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and ...
Page 86 - Join and Direct Transfer Policy
5-16 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Telephony Features Available for the Cisco Unified IP Phone Join and Direct Transfer Policy Some JTAPI/TAPI applications are not compatible with the Join and...
Page 87 - Configuring Corporate and Personal Directories; Configuring Corporate Directories; Configuring Personal Directory
5-17 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuring Corporate and Personal Directories Configuring Corporate and Personal Directories The Contact button on the Cisco Unified IP Phone 8941 and 8945 ...
Page 88 - Modifying Phone Button Templates
5-18 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Modifying Phone Button Templates To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To obtain the TABSynch soft...
Page 90 - Configuring Softkey Templates
5-20 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuring Softkey Templates Configuring Softkey Templates Using Cisco Unified CM Administration, you can associate up to 18 softkeys with applications that...
Page 91 - Setting Up Services
5-21 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Setting Up Services Setting Up Services You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 8941 and 8945. You can als...
Page 92 - Adding Users to Cisco Unified Communications Manager
5-22 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Adding Users to Cisco Unified Communications Manager • The user must subscribe to services using the Cisco Unified CM User Options application. This web-base...
Page 93 - Managing the User Options Web Pages; Giving Users Access to the User Options Web Pages
5-23 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Managing the User Options Web Pages • To add a user and phone at the same time choose User Management > User/Phone Add from Cisco Unified Communications M...
Page 94 - Specifying Options that Appear on the User Options Web Pages
5-24 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Managing the User Options Web Pages Step 4 Click Device Association. The User Device Association window displays. Enter the appropriate search criteria and c...
Page 97 - Customizing and Modifying Configuration Files
C H A P T E R 6-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 6 Customizing the Cisco Unified IP Phone This chapter explains how you customize configuration files and phone ring sounds, and how to disable the phone...
Page 98 - Creating Custom Phone Rings; DistinctiveRingList File Format Requirements
6-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 ...
Page 99 - PCM File Requirements for Custom Ring Types
6-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Creating Custom Phone Rings <FileName>AreYouThere.raw</FileName> </Ring> <Ring> <DisplayName>Are You There 2</DisplayName>...
Page 100 - Configuring the Idle Display; Automatically Disabling the Cisco Unified IP Phone Backlight
6-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Configuring the Idle Display Step 4 To cache the new DistinctiveRinglist.xml file, stop and start the TFTP service by using Cisco Unified Serviceability or di...
Page 103 - Model Information Screen
C H A P T E R 7-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus on the Cisco Uni...
Page 104 - Status Menu; Status Messages Screen
7-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu Status Menu To display the Status menu, press the Applications button and then select Administrator Settings > Status . To exit the Status menu...
Page 108 - Network Statistics Screen
7-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu Network Statistics Screen The Network Statistics screen displays information about the phone and network performance. Table 7-3 describes the info...
Page 110 - Call Statistics Screen
7-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu Call Statistics Screen You can access the Call Statistics screen on the phone to display counters, statistics, and voice-quality metrics of the mo...
Page 112 - Security Configuration
7-10 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Status Menu Security Configuration To display the Security Configuration screen, follow these steps. Procedure Step 1 Press the Applications button. Step 2 S...
Page 114 - Accessing the Web Page for a Phone
8-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform these steps. If you cannot ...
Page 115 - Disabling and Enabling Web Page Access; Device Information
8-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Disabling and Enabling Web Page Access • Streaming Statistics —Includes the following hyperlink: – Stream 1 —Displays a variety of streaming statistics. For m...
Page 119 - Network Statistics
8-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Network Statistics Network Statistics The following network statistics hyperlinks on a phone’s web page provide information about network traffic on the phone...
Page 121 - Device Logs; Streaming Statistics
8-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Device Logs Device Logs The following device logs hyperlinks on a phone’s web page provide information you can use to help monitor and troubleshoot the phone....
Page 125 - Resolving Startup Problems
C H A P T E R 9-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 9 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or ...
Page 127 - Identifying Error Messages; Verifying IP Addressing and Routing
9-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Resolving Startup Problems • Verifying DNS Settings, page 9-4 • Cisco CallManager and TFTP Services Are Not Running, page 9-4 • Creating a New Configuration F...
Page 128 - Verifying DNS Settings; Creating a New Configuration File
9-4 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Resolving Startup Problems If you are using DHCP, check the IP addresses distributed by your DHCP server. Refer to the Understanding and Troubleshooting DHCP ...
Page 129 - Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
9-5 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Resolving Startup Problems Procedure Step 1 From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone experiencing pro...
Page 130 - Cisco Unified IP Phone Resets Unexpectedly; Verifying the Physical Connection
9-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Cisco Unified IP Phone Resets Unexpectedly Cisco Unified IP Phone Resets Unexpectedly If users report that their phones are resetting during calls or while id...
Page 131 - Checking Static IP Address Settings; Eliminating DNS or Other Connectivity Errors
9-7 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Cisco Unified IP Phone Resets Unexpectedly Checking Static IP Address Settings If the phone has been assigned a static IP address, verify that you have entere...
Page 132 - Checking Power Connection; Troubleshooting Cisco Unified IP Phone Security
9-8 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Troubleshooting Cisco Unified IP Phone Security Step 4 From Cisco Unified Communications Manager, choose System > Server and verify that the server is refe...
Page 133 - General Troubleshooting Tips
9-9 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter General Troubleshooting Tips General Troubleshooting Tips Table 9-2 provides general troubleshooting information for the Cisco Unified IP Phone. 802.1X Enable...
Page 136 - Resetting or Restoring the Cisco Unified IP Phone; Performing a Basic Reset
9-12 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Resetting or Restoring the Cisco Unified IP Phone Resetting or Restoring the Cisco Unified IP Phone There are two general methods for resetting or restoring ...
Page 137 - Monitoring the Voice Quality of Calls
9-13 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Monitoring the Voice Quality of Calls Procedure Step 1 While powering up the phone, press and hold # . Step 2 When the light on the mute button and handset l...
Page 138 - Troubleshooting Tips; Using Voice-Quality Metrics
9-14 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Monitoring the Voice Quality of Calls Troubleshooting Tips When you observe significant and persistent changes to metrics, use Table 9-4 for general troubles...
Page 139 - Where to Go for More Troubleshooting Information; Cleaning the Cisco Unified IP Phone
9-15 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Chapter Where to Go for More Troubleshooting Information • G.728/iLBC: 3.9 MOS LQK • G729A/AB: 3.7 MOS LQK Note • Cisco Voice Transmission Quality (CVTQ) does not su...
Page 141 - How Users Obtain Support for the Cisco Unified IP Phone
A-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 A P P E N D I X A Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified I...
Page 142 - How Users Subscribe to Services and Configure Phone Features; How Users Access a Voice Messaging System
A-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix How Users Subscribe to Services and Configure Phone Features How Users Subscribe to Services and Configure Phone Features End users can perform a variety of ...
Page 143 - How Users Configure Personal Directory Entries
A-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix How Users Configure Personal Directory Entries How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Uni...
Page 145 - Installing the Cisco Unified CM Locale Installer; Support for International Call Logging
B-A Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 A P P E N D I X B Supporting International Users Translated and localized versions of the Cisco Unified IP Phones are available in several languages. If you are suppo...
Page 147 - Physical and Operating Environment Specifications
C-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 A P P E N D I X C Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 8941 and 8945. • Physical and O...
Page 148 - Cable Specifications
C-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Cable Specifications Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/100BaseT connection (labe...
Page 151 - Example User Information for these Procedures
D-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 A P P E N D I X D Basic Phone Administration Steps This appendix provides minimum, basic configuration steps for you to do the following: • Add a new user to Cisco Un...
Page 152 - Adding a User to Cisco Unified CM; Adding a User From an External LDAP Directory; Adding a User Directly to Cisco Unified Communications Manager
D-2 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Adding a User to Cisco Unified CM Adding a User to Cisco Unified CM This section describes steps for adding a user to Cisco Unified CM. Follow one of the pro...
Page 153 - Configuring the Phone
D-3 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Configuring the Phone – Password and Confirm Password—Enter five or more alphanumeric or special characters for the end user password. You may use the follow...
Page 156 - Performing Final End User Configuration Steps
D-6 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 Appendix Performing Final End User Configuration Steps k. Associate the user with the device: – Choose User Management > End User . – Use the search boxes and the ...
Page 157 - E F T D R A F T - C I S C O C O N F I D E N T I A L
E F T D R A F T - C I S C O C O N F I D E N T I A L E-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 A P P E N D I X E Feature Support by Protocol for the Cisco Unified IP Phone 8941 and 8945 This appendix provides ...
Page 161 - I N D E X; Numerics
IN-1 Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-20851-01 I N D E X Numerics 802.1X authentication server 1-16 authenticator 1-16 network components 1-16 supplicant 1-16 Troubleshooting 9-9 802.1X Authentication menu about ...