Cisco 8851 - Manual

Add User to End User Group 74 Associate Phones with Users 74 Survivable Remote Site Telephony 75 Set Up Cisco Unified Communications Manager Features 77 C H A P T E R 5 Self Care Portal Management 79 Self Care Portal Overview 79 Set Up Access to Self Care Portal 80 Customize Self Care Portal Display...

KEM Power Information 94 Connect Single KEM to Cisco IP Phone 95 Connect Two or Three KEMs to Cisco IP Phone 99 Set Up Key Expansion Module in Cisco Unified Communications Manager Administration 103 Access Key Expansion Module Setup 105 Reset Key Expansion Module 106 Troubleshoot the Key Expansion M...

C H A P T E R 1 0 Cisco IP Phone Customization 143 Custom Phone Rings 143 Set Up Custom Phone Rings 143 Custom Ring File Formats 144 Custom Background Images 145 Set Up Custom Background Image 145 Custom Background File Formats 146 Set Up Wideband Codec 147 Set Up Idle Display 148 C H A P T E R 1 1 ...

Set Headset Sidetone Control 187 Enable Device Invoked Recording 188 Set Up Dial Tone from Release Button 188 Park Monitoring 189 Set Up Park Monitoring Timers 189 Set Park Monitoring Parameters for Directory Numbers 190 Set Up Park Monitoring for Hunt Lists 191 Enable Actionable Incoming Call Alert...

P A R T V Cisco IP Phone Troubleshooting 209 C H A P T E R 1 3 Monitoring Phone Systems 211 Cisco IP Phone Status 211 Display Model Information Window 211 Model Information Fields 212 Display Status Menu 212 Display Status Messages Window 213 Status Messages Fields 213 Display Network Statistics Scr...

Phone Call Cannot Be Established 257 Phone Does Not Recognize DTMF Digits or Digits Are Delayed 258 Troubleshooting Procedures 258 Check TFTP Settings 258 Determine DNS or Connectivity Issues 259 Check DHCP Settings 259 Create New Phone Configuration File 260 Identify 802.1X Authentication Problems ...

Preface • Overview, page xiii • Audience, page xiii • Guide Conventions, page xiii • Related Documentation, page xv • Documentation, Support, and Security Guidelines, page xv Overview The Cisco Unified IP Phone 8811, 8841, 8851, and 8861 Administration Guide for Cisco Unified Communications Manager ...

Description Convention Arguments for which you supply values are in italics . italic font Elements in square brackets are optional. [ ] Alternative keywords are grouped in braces and separated by vertical bars. { x | y | z } Optional alternative keywords are grouped in brackets and separated by vert...

Related Documentation Use the following sections to obtain related information. Cisco IP Phone 8800 Series Documentation Refer to publications that are specific to your language, phone model, and Cisco Unified CommunicationsManager release. Navigate from the following documentation URL: http://www.c...

Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governingimport, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authorityto import, export, distribute, or use encryptio...

P A R T I About the Cisco IP Phone • Technical Details, page 3 • Cisco IP Phone Hardware, page 19

C H A P T E R 1 Technical Details • Physical and Operating Environment Specifications, page 3 • Cable Specifications, page 4 • Phone Power Requirements, page 6 • Network Protocols, page 8 • VLAN Interaction, page 13 • Cisco Unified Communications Manager Interaction, page 13 • Cisco Unified Communic...

Value or range Specification 9.02 in. (229.1 mm) Height 10.13 in. (257.34 mm) Width 1.57 in. (40 mm) Depth 2.62 lb (1.19 kg) Weight 100-240 VAC, 50-60 Hz, 0.5 A when using the AC adapter 48 VDC, 0.2 A when using the in-line power over the network cable Power Category 3/5/5e/6 for 10-Mbps cables with...

Network Port Connector The following table describes the network port connector pinouts. Table 2: Network Port Connector Pinouts Function Pin number BI_DA+ 1 BI_DA- 2 BI_DB+ 3 BI_DC+ 4 BI_DC- 5 BI_DB- 6 BI_DD+ 7 BI_DD- 8 BI stands for bidirectional, while DA, DB, DC and DD stand for Data A, Data B, ...

Function Pin number BI_DC- 8 BI stands for bidirectional, while DA, DB, DC and DD stand for Data A, Data B, Data C and DataD respectively. Note Phone Power Requirements The Cisco IP Phone can be powered with external power or with Power over Ethernet (PoE). A separate powersupply provides external p...

For information about Cisco IP Phone 8800 Key Expansion Module power requirements, see KEM Power Information, on page 94 . The documents in the following table provide more information on the following topics: • Cisco switches that work with Cisco IP Phones • Cisco IOS releases that support bidirect...

Power Save Plus (EnergyWise) The Cisco IP Phone supports Cisco EnergyWise (Power Save Plus) mode. When your network containsan EnergyWise (EW) controller (for example, a Cisco switch with the EnergyWise feature enabled),you can configure these phones to sleep (power down) and wake (power up) on a sc...

Usage notes Purpose Network protocol — BootP enables a network device, such as the Cisco IP Phone,to discover certain startup information, such as the IP address. Bootstrap Protocol (BootP) The Cisco IP Phone uses CAST asan interface between CUVA andCisco Unified CommunicationsManager using the Cisc...

Usage notes Purpose Network protocol The Cisco IP Phone supportsLLDP-MED on the SW port tocommunicate information such as: • Voice VLAN configuration • Device discovery • Power management • Inventory management For more information aboutLLDP-MED support, see theLLDP-MED and Cisco DiscoveryProtocol w...

Usage notes Purpose Network protocol Like other VoIP protocols, SIPaddresses the functions of signalingand session management within apacket telephony network.Signaling allows transportation ofcall information across networkboundaries. Session managementprovides the ability to control theattributes ...

Configure Network Settings, on page 51 Phone Startup Verification, on page 65 VLAN Interaction, on page 13 Cisco Unified Communications Manager Interaction, on page 13 Cisco Unified Communications Manager Express Interaction, on page 14 Set Up the Audio and Video Port Range VLAN Interaction The Cisc...

• Phone registration • Call preservation, so that a media session continues if signaling is lost between the primaryCommunications Manager and a phone For information about configuring Cisco Unified Communications Manager to work with the IP phonesdescribed in this chapter, see the “ Cisco IP Phone ...

Not all Cisco IP Telephony products support external devices, cords or cables. For more information,consult the documentation for your endpoint. Note Depending on the quality of these devices and their proximity to other devices, such as mobile phones ortwo-way radios, some audio noise may still occ...

C H A P T E R 2 Cisco IP Phone Hardware • Phone Overview, page 19 • Cisco IP Phone 8811, page 20 • Cisco IP Phone 8841, page 25 • Cisco IP Phone 8851, page 29 • Cisco IP Phone 8861, page 33 • Terminology Differences, page 38 Phone Overview The Cisco IP Phones 8811, 8841, 8851, and 8861 provides voic...

A Cisco IP Phone, like other network devices, must be configured and managed. These phones encode anddecode the following codes: • G.711 a-law • G.711 mu-law • G.722 • G.729a/G.729ab • G.726 • iLBC • L16 • OPUS • iSAC Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco...

Buttons and Hardware Indicates an incoming call (flashing red) or new voice message (steadyred). Handset light strip 1 Shows information about your phone such as directory number, activecall and line status, softkey options, speed dials, placed calls, and phonemenu listings. The Cisco IP Phone 8811 ...

USB port 9 Access port (10/100/1000 PC)connection. 5 DC adaptor port (DC48V). 1 Auxiliary port. 6 AC-to-DC power supply(optional). 2 Handset connection. 7 AC power wall plug (optional). 3 Analog headset connection(optional). 8 Network port (10/100/1000 SW)connection. IEEE 802.3at powerenabled. 4 Eac...

Shows information about your phone such as directory number, activecall and line status, softkey options, speed dials, placed calls, and phonemenu listings. Phone screen 2 Your phone provides quick access to your phone lines, features, and callsessions: • Programmable feature buttons (left side): Us...

Autodials your voice messaging system (varies by system). Messages button 17 Returns to the previous screen or menu. Back button 18 Phone handset. Handset 19 Terminology Differences The following table highlights some of the differences in terminology found in the Cisco IP Phone 8811, 8841, 8851, an...

P A R T II Cisco IP Phone Installation • Cisco IP Phone Installation, page 41 • Cisco Unified Communications Manager Phone Setup, page 67 • Self Care Portal Management, page 79

C H A P T E R 3 Cisco IP Phone Installation • Verify Network Setup, page 41 • Enable Autoregistration for Phone, page 42 • Install Cisco IP Phone, page 43 • Set Up Phone from Setup Menus, page 44 • Set Up Wireless LAN, page 46 • Configure Network Settings, page 51 • Phone Startup Verification, page ...

To implement TAPS, you or the end user dials a TAPS directory number and follows voice prompts. Afterthe process is complete, the phone contains the directory number and other settings, and the phone is updatedin Cisco Unified Communications Manager Administration with the correct MAC address. Verif...

Step 3 Connect a headset or wireless headset. You can add a headset later if you do not connect one now. For moreinformation, see Headsets, on page 85 or Wireless Headsets, on page 89 . Step 4 Connect a straight-through Ethernet cable from the switch to the network port labeled 10/100/1000 SW onthe ...

• Security Setup: Provides options for viewing and configuring security settings such as security mode,the trust list and 802.1X authentication. Before you can change option settings on the Network Setup menu, you must unlock options for editing. You can control whether a phone has access to the Set...

Procedure Step 1 In Cisco Unified Communications Manager Administration, navigate to the Common Phone ProfileConfiguration window using Device > Device Settings > Common Phone Profile . Step 2 Enter a password in the Local Phone Unlock Password option. Step 3 Apply the password to the common p...

For complete configuration information, see the Cisco IP Phone 8800 Wireless LAN Deployment Guide at this location: http://www-author.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html The Cisco IP Phone 8800 Wireless LAN Deployment ...

d) Associate the phones with that common phone profile using Device > Phone . Step 3 To enable wireless LAN for all WLAN-capable phones in your network, a) Select System > Enterprise Phone Configuration . b) Select the enable setting for the Wi-Fi parameter.c) Check the Override Common Setting...

To change Description Option See Set WLAN Sign In Access Field, on page 61 . Enables the display of the Wireless Sign inAccess window in the main Applicationsmenu: • On: The Wireless Sign In Accesswindow displays. Turning this valueon allows you to sign in or change yourWireless user ID and password...

To change Description Option See Set Domain Name Field, on page 60 . Name of the Domain Name System (DNS)domain in which the phone resides. Domain Name See Set SSID Field, on page 61 . Specifies the Service Set Identifier, a uniqueidentifier for accessing wireless accesspoints. SSID See Set Security...

To change Description Option See Set Domain Name Field, on page 60 . Name of the Domain Name System(DNS) domain in which the phoneresides. Domain Name Display only. Cannot configure. The phone obtains the OperationalVLAN ID via Cisco DiscoveryProtocol (CDP) or Link LevelDiscovery Protocol Media Endp...

To change Description Option See Set SW Port Setup Field, on page 60 . Speed and duplex of the networkport. Valid values specify: • Auto Negotiate • 1000 Full:1000-BaseT/fullduplex • 100 Half: 100-BaseT/halfduplex • 100 Full: 100-BaseT/full duplex • 10 Half: 10-BaseT/half duplex • 10 Full: 10-BaseT/...

Procedure Step 1 Press Applications . Step 2 To access the Network Settings menu, select Administrator Settings > Network Setup Set Up IPv4 The following table describes the IPv4 Setup menu options. Table 9: IPv4 Setup Menu Options To change Description Option See Set DHCP Enabled Field, on page ...

To change Description Option See Set TFTP Server 1 Field, on page 64 . Primary Trivial File Transfer Protocol (TFTP)server that the phone uses. If you are not usingDHCP in your network and you want to changethis server, you must use the TFTP Server 1 option. If you set the Alternate TFTP option to O...

To change Description Option See Set TFTP Server 2 Field, on page 64 . If you forget to unlock the CTLor ITL file, you can change theTFTP Server 2 address in eitherfile, then erase them by pressingErase from the SecurityConfiguration menu. A newCTL or ITL file downloads fromthe new TFTP Server 2 add...

Procedure Step 1 Press Applications . Step 2 To access the Network Settings menu, select Administrator Settings > Network Setup Step 3 To access the IPv4 settings menu, navigate to the IPv4 options from Ethernet Setup > IPv4 Setup . Set Up IPv6 IPv6 addressing is supported on the phone. A vali...

Set Domain Name Field Procedure Step 1 Set the DHCP Enabled option to No . Step 2 Scroll to the Domain Name option, press Select , and enter a new domain name. Step 3 Press Apply . Set Admin VLAN ID Field Procedure Step 1 Scroll to the Admin. VLAN ID option, press Select , and enter a new Admin VLAN...

Set PC Port Setup Field Procedure Step 1 Unlock network configuration options. Step 2 Scroll to the PC Port Setup option and press Select . Step 3 Scroll to the setting that you want and press Select . Set Wireless Field Procedure Step 1 Scroll to the Wireless option, and use the toggle switch to ch...

Set Security Mode Field Procedure Step 1 Scroll to the Security Mode option, and highlight the desired value. Step 2 Click Apply . Set 802.11 Mode Field Procedure Step 1 Scroll to the 802.11 Mode option, and highlight the desired value. Step 2 Click Apply . Set DHCP Enabled Field Procedure Step 1 Sc...

Set Subnet Mask Field Procedure Step 1 Set the DHCP Enabled option to No . Step 2 Scroll to the Subnet Mask option, press Select , and enter a new subnet mask. Step 3 Press Apply . Set Default Router Field Procedure Step 1 Set the DHCP Enabled option to No . Step 2 Scroll to the appropriate Default ...

Set TFTP Server 1 Field Procedure Step 1 Unlock the CTL or ITL file if necessary (for example, if you are changing the administrative domain of thephone). If the CTL and ITL files both exist, unlock either file. Step 2 If DHCP is enabled, set the Alternate TFTP option to Yes . Step 3 Scroll to the T...

Set Up Phone to Not Use DHCP When not using DHCP, you must configure the IP address, subnet mask, TFTP server, and default routerlocally on the phone. Procedure Step 1 Press Applications and choose Administrator Settings > Network Setup > Ethernet Setup > IPv4 Setup . Step 2 To disable DHCP...

• The user must subscribe to services by using the Cisco Unified Communications Self Care Portal. Thisweb-based application provides a graphical user interface (GUI) for limited, end-user configuration ofIP phone applications. However, a user cannot subscribe to any service that you configure as an ...

C H A P T E R 4 Cisco Unified Communications Manager PhoneSetup • Set Up Cisco IP Phone, page 67 • Determine Phone MAC Address, page 70 • Phone Addition Methods, page 71 • Add Users to Cisco Unified Communications Manager, page 72 • Add User to End User Group, page 74 • Associate Phones with Users ,...

• Name or user ID of phone user • Device pool • Partition, calling search space, and location information • Number of lines and associated directory numbers (DNs) to assign to the phone • Cisco Unified Communications Manager user to associate with the phone • Phone usage information that affects pho...

For more information, see the “ Cisco Unified IP Phone Configuration ” chapter in the Cisco Unified Communications Manager Administration Guide . For information about product-specific configuration fields, see the “ ? ” Button Help in the Phone Configuration window. If you want to add both the phon...

If you want to add both the phone and user to the Cisco Unified Communications Manager databaseat the same time, see the “ User/Phone Add Configurations ” chapter in the Cisco Unified Communications Manager Administration Guide . Note Step 14 Associate a user to a user group. This step assigns users...

Phone Addition Methods After you install the Cisco IP Phone, you can choose one of the following options to add phones to the CiscoUnified Communications Manager database. • Add phones individually using the Cisco Unified Communications Manager Administration • Add multiple phones using the Bulk Adm...

Add a User from an External LDAP Directory If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you canimmediately synchronize the LDAP directory to the Cisco Unified Communications Manager on which youare adding the user and the user phone. If you do not s...

• Telephone Number: Enter the primary directory number for the end user. End users can have multiplelines on their phones. Example : 26640 (John Doe ’ s internal company telephone number) Step 4 Click Save . Add User to End User Group To add a user to the Cisco Unified Communications Manager Standar...

Step 5 Enter the appropriate search criteria and click Find . Step 6 Choose the device that you want to associate with the user by checking the box to the left of the device. Step 7 Choose Save Selected/Changes to associate the device with the user. Step 8 From the Related Links drop-down list in th...

C H A P T E R 5 Self Care Portal Management • Self Care Portal Overview, page 79 • Set Up Access to Self Care Portal, page 80 • Customize Self Care Portal Display, page 80 Self Care Portal Overview From the Cisco Unified Communications Self Care Portal, users can customize and control phone features...

Set Up Access to Self Care Portal Use this procedure to enable a user to access the Self Care Portal. Procedure Step 1 In Cisco Unified Communications Manager Administration, select User Management > End User . Step 2 Search for the user and click the user ID link. Step 3 Ensure that the user has...

P A R T III Hardware and Accessory Installation • Cisco IP Phone Accessories, page 83 • Cisco IP Phone Key Expansion Module, page 93 • Wall Mounts, page 109

C H A P T E R 6 Cisco IP Phone Accessories • Accessory Support, page 83 • Connect Footstand, page 84 • Secure the Phone with a Cable Lock, page 84 • External Speakers and Microphone, page 85 • Headsets, page 85 Accessory Support The following table lists the accessories that the Cisco IP Phones 8811...

Cisco IP Phone8861 Cisco IP Phone8851 Cisco IP Phone8841 Cisco IP Phone8811 Type Accessory X - - - External PC Microphone: See External Speakers and Microphone, on page 85 . X - - - External PC Speakers: See External Speakers and Microphone, on page 85 . Connect Footstand The phone includes an adjus...

Procedure Step 1 Wrap the looped end of the cable lock and wrap it around object to which you want to secure your phone. Step 2 Pass the lock through the looped end of the cable. Step 3 Unlock the cable lock. There are two kinds of cable locks: keyed and combination. Depending on the type of lock yo...

These environmental and hardware inconsistencies in the locations where Cisco IP Phones are deployed meanthat no single headset solution is optimal for all environments. Cisco recommends that customers test headsets in the intended environment to determine performance beforemaking a purchasing decis...

Displaying the analog headset as the default allows users to enable wideband for the analog headset. If the screen doesn't display On or Off softkey, follow these steps to ensure that the user can enable widebandcodec on an analog headset: Procedure Step 1 In Cisco Unified Communications Manager Adm...

Procedure Step 1 To disable the headset from Cisco Unified Communications Manager Administration, choose Device > Phone and locate the phone that you want to modify. Step 2 In the Phone Configuration window (Product Specific Configuration layout portion), select the Disable Speakerphone and Heads...

• Phone Configuration ( Device > Phone ). • Enterprise Phone Configuration ( System > Enterprise Phone Configuration ). • Common Phone Profile window ( Device > Device Settings > Common Phone Profile ). Step 2 Check the corresponding Override Common Settings parameter in the configuratio...

Hands-free devices may differ as to how features are activated. Device manufacturers may also use differentterms when referring to the same feature. Only one headset type works at any given time, so if you use both a Bluetooth headset and an analogheadset that are attached to the phone, enabling the...

C H A P T E R 7 Cisco IP Phone Key Expansion Module • Cisco IP Phone Key Expansion Module Setup Overview, page 93 • KEM Power Information, page 94 • Connect Single KEM to Cisco IP Phone, page 95 • Connect Two or Three KEMs to Cisco IP Phone, page 99 • Set Up Key Expansion Module in Cisco Unified Com...

Table 13: Cisco IP Phones and Supported KEMs Supported KEMs Cisco IP Phone model 2 KEMs with 72 lines or buttons Cisco IP Phone 8851 3 KEMs with 108 lines or buttons Cisco IP Phone 8861 Related Topics Wall Mounts, on page 109 KEM Power Information The Cisco IP Phone 8800 Key Expansion Module possess...

When more than one KEM is attached to the Cisco IP Phone 8861, the fast-charge feature using the backUSB port is not supported. In this scenario, the back port will slow-charge the device. Note Connect Single KEM to Cisco IP Phone Procedure Step 1 Unplug the Ethernet cable from the phone. Step 2 If ...

The slots are designed for the spine connector only. Inserting other objects will cause permanentdamage to the phone. Attention Step 5 Position the phone so that the front of the phone is facing up. Step 6 Connect one end of the KEM spine connector to the accessory connector on the Cisco IP Phone. a...

Step 9 (Optional) Install the footstands on the phone and on the KEM, and adjust both footstands to rest evenly onthe work surface. Step 10 Plug the Ethernet cable into the phone. Connect Two or Three KEMs to Cisco IP Phone Procedure Step 1 Unplug the Ethernet cable from the phone. Step 2 If install...

The first KEM is now connected to the Cisco IP Phone. Step 8 Use a second KEM spine connector to connect the second KEM to the first KEM. Step 9 Use a third KEM spine connector to connect the third KEM to the second (middle) KEM. The following figureshows a Cisco IP Phone with three KEMs attached. S...

If the label is longer than the display space in both one- and two-column mode, the text contains an ellipsis( … ) . Note Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Phone . The Find and List Phones window appears. You can search for one or more phones...

• Setup: Allows you to configure the brightness of the selected KEM. Setting the brightness can also bedone using the Preferences menu on the phone. For details, see the Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager (SIP) . Procedure Step 1 On the phone, pre...

C H A P T E R 8 Wall Mounts • Wall Mount Options, page 109 • Non-Lockable Wall Mount Components for Phone, page 109 • Non-Lockable Wall Mount Components for Phone with Key Expansion Module, page 116 • Adjust the Handset Rest, page 122 Wall Mount Options You can mount the phone on the wall by using s...

The following figure shows the components of the Cisco IP Phone 8800 Series Wall Mount Kit. Figure 3: Components The package contains the following items: • One phone bracket • One wall bracket • Four #8-18 x 1.25-inch Phillips-head screws with four anchors • Two K30x8mm self-tapping screws • One 6-...

Procedure Step 1 Mount the wall bracket in the desired location. You can install the bracket over an Ethernet jack, or you canrun the Ethernet network cable to a nearby jack. If the jack is to be placed behind the phone, the Ethernet jack must be flush to the wall or recessed. Note a) Hold the brack...

b) Attach the phone bracket by inserting the tabs into the mounting tabs on the back of the phone. The phone ports should be accessible through the holes in the bracket. c) Secure the phone bracket to the IP phone with the self-tapping screws, using the #1 Phillips-head screwdriver. d) Reattach the ...

The following figure shows the cables. Figure 6: Attach Cables Step 4 Attach the phone to the wall bracket by inserting the tabs on the top of the wall bracket into the slots on thephone bracket.For cables that terminate outside of the brackets, use the cable-access openings in the bottom of the bra...

The following figure shows how you attach the phone to the wall bracket. Figure 7: Attach Phone to Wall Bracket Step 5 Press the phone firmly into the wall bracket and slide the phone down. The tabs in the bracket click intoposition. Step 6 Proceed to Adjust the Handset Rest, on page 122 . Remove th...

Before You Begin You require 2 metal rods. Procedure Step 1 Push the rods into the left and right holes in the phone mounting plate approximately 0.75 in (2.0 cm). Step 2 Press firmly inwards (towards the phone) to disengage the tabs, lift up on the phone to release the phone fromthe wall bracket, a...

• Six #8-18 x 1.25-inch Phillips-head screws with six anchors • Three K30x8mm self-tapping screws • One 6-inch Ethernet cable Install Non-Lockable Wall Mount Kit for Phone with Key Expansion Module The wall mount kit can be mounted on most surfaces, including concrete, brick, and similar hard surfac...

Step 2 Attach the phone bracket to the IP phone and key expansion assembly. a) Detach power cord, and any other attached cords from the base of the phone, except the handset cord (and headset cord, if there is a headset). b) Attach the phone bracket by inserting the tabs into the mounting tabs on th...

Before You Begin You require two metal rods. Procedure Step 1 Push the rods into the left and right holes in the phone mounting plate approximately 0.75 in (2.0 cm). Step 2 Press firmly inwards (towards the phone) to disengage the tabs, lift up on the phone to release the phone fromthe wall bracket,...

Procedure Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. Step 2 Rotate the tab 180 degrees. Step 3 Hold the tab between two fingers, with the corner notches facing you. Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slo...

P A R T IV Cisco IP Phone Administration • Cisco IP Phone Security, page 127 • Cisco IP Phone Customization, page 143 • Phone Features and Setup, page 151 • Corporate and Personal Directory, page 205

C H A P T E R 9 Cisco IP Phone Security • View Current Security Features on Phone, page 127 • View Security Profiles, page 127 • Supported Security Features, page 128 View Current Security Features on Phone All Cisco IP Phones that support Cisco Unified Communications Manager use a security profile,...

To change Description Option For more information, see Set Up Locally Significant Certificate, on page 132 . The Trust List provides submenus for the CTL,ITL, and Signed Configuration files. The CTL File submenu displays the contents ofthe CTL file. The ITL File submenu displayscontents of the ITL f...

Procedure Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured. Step 2 From the phone, press Applications and choose Administrator Settings > Security Setup . You can control access to the Settings menu by using the Settings Access field in the Cisco UnifiedCommuni...

When a phone is configured as secure (encrypted and trusted) in Cisco Unified Communications Manager, itcan be given a “ protected ” status. After that, if desired, the protected phone can be configured to play an indication tone at the beginning of a call: • Protected Device: To change the status o...

Results of action Security level ofparticipants Featureused Initiator phonesecurity level Initiator receives message Does not meet Security Level, call rejected . Minimum security level isencrypted. Meet Me Nonsecure Secure conference bridge Conference accepts all calls. Minimum security level isnon...

Secure calling is supported for connections between two phones only. Some features, such as conferencecalling and shared lines, are not available when secure calling is configured. Note Provide Encryption for Barge Cisco Unified Communications Manager checks the phone security status when conference...

• Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling (EAP-FAST)Authentication: This client server security architecture encrypts EAP transactions within a TransportLevel Security (TLS) tunnel between the AP and the RADIUS server, such as the Cisco Access ControlServer (A...

TKIP WPA and CCKM use TKIP encryption that has several improvements over WEP. TKIP providesper-packet key ciphering and longer initialization vectors (IVs) that strengthen encryption. In addition,a message integrity check (MIC) ensures that encrypted packets are not being altered. TKIP removesthe pr...

Cisco IP Phone configuration Cisco AP configuration PEAP WEP Optional CCKM PEAP 802.1x PEAP TKIP WPA with optionalCCKM PEAP WPA PEAP AES WPA2 PEAP WPA2 EAP-FAST WEP Optional CCKM EAP-FAST 802.1x EAP-FAST TKIP WPA Optional CCKM EAP-FAST with WPA EAP-FAST AES WPA2 EAP-FAST with WPA2 For additional inf...

• Cisco Secure Access Control Server (ACS) (or other third-party authentication server): The authenticationserver and the phone must both be configured with a shared secret that authenticates the phone. • Cisco Catalyst Switch (or other third-party switch): The switch must support 802.1X, so it can ...

Procedure Step 1 Press Applications. Step 2 Choose Administrator Settings > Security Setup > 802.1X Authentication . Step 3 Configure the Options as described in 802.1X Authentication Options, on page 141 . Step 4 To exit this menu, press Exit . 802.1X Authentication Options The following tabl...

Set Device Authentication Field Procedure Step 1 After pressing Applications , choose Administrator Settings > Security Setup > 802.1X Authentication . Step 2 Set the Device Authentication option to Yes or No . Step 3 Press Apply . Cisco IP Phone 8811, 8841, 8851, and 8861 Administration Guide...

C H A P T E R 10 Cisco IP Phone Customization • Custom Phone Rings, page 143 • Custom Background Images, page 145 • Set Up Wideband Codec, page 147 • Set Up Idle Display, page 148 Custom Phone Rings The Cisco IP Phone ships with three ring tones that are implemented in hardware: Sunshine, Chirp, Chi...

Procedure Step 1 Create a PCM file for each custom ring (one ring per file). Ensure the PCM files comply with the formatguidelines that are listed in Custom Ring File Formats, on page 144 . Step 2 Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Communication...

<Ring> <DisplayName>Analog Synth 2</DisplayName><FileName>Analog2.raw</FileName> </Ring> </CiscoIPPhoneRingList> The PCM files for the rings must meet the following requirements for proper playback on Cisco IP Phones: • Raw PCM (no header) • 8000 samples per...

Procedure Step 1 Create two PNG files for each image (a full-size version and a thumbnail version). Ensure the PNG filescomply with the format guidelines that are listed in Custom Background File Formats, on page 146 . Step 2 Upload the new PNG files that you created to the following subdirectory in...

Greater sensitivity means improved audio clarity but also means that the far endpoint can hear more backgroundnoise: noise such as rustling papers or nearby conversations. Even without a wideband headset or handset,some users may prefer the additional sensitivity of G.722 distracting. Other users ma...

◦ For a single phone: Idle Timer field in the Phone configuration window in Cisco UnifiedCommunications Manager Administration. ◦ For multiple phones simultaneously: URL Idle Time field in the Enterprise Parameters Configurationwindow, or the Idle Timer field in the Bulk Administration Tool (BAT) Pr...

• Enable Device Invoked Recording, page 188 • Set Up Dial Tone from Release Button, page 188 • Park Monitoring, page 189 • Enable Actionable Incoming Call Alert, page 191 • Enable the Call History Display Enhancement, page 192 • Enable Call History for Shared Line, page 193 • Set Up the Default Line...

able to contact you for assistance. Make sure to provide users with the names of people to contact for assistanceand with instructions for contacting those people. Cisco recommends that you create a web page on your internal support site that provides end users withimportant information about their ...

Description and more information Feature Allows an agent to create and update a prerecorded greeting that plays at the beginningof a customer call, before the agent begins the conversation with the caller. The agentcan prerecord a single greeting or multiple ones as needed. See Enable Agent Greeting...

Description and more information Feature Allows users to temporarily access their Cisco IP Phone configuration such as lineappearances, services, and speed dials from shared Cisco IP Phone by logging into theCisco Extension Mobility service on that phone when they log into the Cisco ExtensionMobilit...

Description and more information Feature Enables a user to specify that a call relates to a specific client matter. See Set Up Client Matter Codes, on page 183 . Client Matter Code (CMC) Allows a user to talk simultaneously with multiple parties by calling each participantindividually. Conference fe...

Description and more information Feature Limits the amount of time that a call can be on hold before reverting back to the phonethat put the call on hold and alerting the user. Reverting calls are distinguished from incoming calls by a single ring (or beep, dependingon the new call indicator setting...

Description and more information Feature Allows users to place and receive intercom calls using programmable phone buttons.You can configure intercom line buttons to: • Directly dial a specific intercom extension. • Initiate an intercom call and then prompt the user to enter a valid intercom number....

Description and more information Feature This feature enhances the phone interface for the Extension Mobility user by providingfriendly messages. Phone Display Message for ExtensionMobility Users Enables the phone to send an alarm to the Cisco Unified Communications Manager whenthe Trust List (TL) i...

Description and more information Feature Allows users to submit information about problem phone calls by pressing a button.QRT can be configured for either of two user modes, depending upon the amount of userinteraction desired with QRT. See: • Cisco Unified Communications Manager System Guide , “ C...

Description and more information Feature The phones can display both the calling ID and calling number for incoming calls. TheIP phone LCD display size limits the length of the calling ID and the calling number thatdisplay. The Show Calling ID and Calling Number feature applies to the incoming call ...

Description and more information Feature Enhances security by disabling access to all web services, such as HTTP. Users can onlyaccess web services if you enable web access. Web Access Disabled by Default Feature Buttons and Softkeys The following table provides information about features that are a...

Disable Speakerphone By default, the speakerphone is enabled on the Cisco IP Phone. You can disable the speakerphone by using Cisco Unified Communications Manager Administration. Whenthe speakerphone is disabled, the Redial, New Call, and Forward All softkeys are not displayed on the phoneswhen the ...

Procedure Step 1 Select Device > Phone . Step 2 Locate the IP phone that you want to configure. Step 3 Scroll to the Device Information Layout pane and set Built In Bridge to On or Default. Step 4 Select Save . Step 5 Check the setting of the bridge: a) Choose System > Service Parameters . b) ...

Procedure Step 1 In Cisco Unified Communications Manager Administration, select User Management > Application User . Step 2 Check the Standard CTI Allow Call Monitoring user group and the Standard CTI Allow Call Recording usergroups. Step 3 Click Add Selected . Step 4 Click Add to User Group . St...

The Handsfree profile is selected by default. Step 5 Check the Override Common Settings check box for any setting in the Product Specific Configuration areathat you wish to update. • If you do not check this check box, the corresponding parameter setting does not take effect. • Parameters that you s...

Description Field When this check box is checked, the information about the original recipientof the call displays in the notification window. Example: If Caller A calls B, but B has forwarded all calls to C and C hasforwarded all calls to D, then the notification box that D sees contains thephone i...

2 Common Phone Profile window settings 3 Enterprise Phone Configuration window settings Step 3 Select Save . Set Up Dual Bank Information To set up Dual Bank Information, follow these steps: Procedure Step 1 In Cisco Unified Communications Manager Administration, choose Device > Device Defaults ....

Step 3 Select Save . Set Up Incoming Call Toast Timer You can set the time that the Incoming Call Toast (incoming call notification window) displays on the userphone. Procedure Step 1 In Cisco Unified Communications Manager Administration, select one of the following windows: • Device > Phone • D...

1 Device Configuration window settings 2 Common Phone Profile window settings 3 Enterprise Phone Configuration window settings Step 5 Select Save . Enable Device Invoked Recording Configure the Device Invoked Recording feature from Cisco Unified Communications Manager Administration.For more informa...

Step 2 Set the Provide Dial Tone from Release Key field. Park Monitoring Park monitoring is supported only when a Cisco IP Phone 8841, 8851, and 8861 parks a call. Park monitoringthen monitors the status of a parked call. The park monitoring call bubble does not clear until the parked callgets retri...

Description Field Default is 30 seconds. This parameter determines the interval (in seconds) that CiscoUnified Communications Manager waits before prompting the user again that a call isparked. To connect to the parked call, the user can simply go off-hook during one ofthese prompts. Cisco Unified C...

Description Field This parameter determines the number of seconds that Cisco UnifiedCommunications Manager waits before prompting the user to retrieve a callthat the user parked. This timer starts when the user presses Park on the phone,and a reminder is issued when the timer expires. Default: 60 se...

Enable Call History for Shared Line For more information, see Cisco Unified Communications Manager Administration Guide . Procedure Step 1 Go to Cisco Unified CM Administration and choose Device > Phone . Step 2 Find your phone from the list of phones associated with the Cisco Unified CM. Step 3 ...

When the default line filter is configured, a filter named Daily schedule is available to users under the Callnotifications options in the Settings > Preferences menu of the phone. This daily schedule filter is in addition to the preset All Calls filter. If the default line filter is not configur...

Step 5 Identify the button that you would like to assign, and select Service URL from the Features drop-down list that associates with the line. Step 6 Select Save to create a new phone button template that uses the service URL. Step 7 Choose Device > Phone and open the Phone Configuration window...

• Service Name: Enter Personal Address Book . • Service Description: Enter an optional description of the service. • Service URL For PAB, enter the following URL: http ://<Unified CM-server-name> :8080/ccmpd/login.do?name=#DEVICENAME#&service=pab For Fast Dial, enter the following URL: htt...

Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Button Template . Step 2 Click Find . Step 3 Select the phone model. Step 4 Select Copy , enter a name for the new template, and then select Save . The Phone Button Template Confi...

Set Up Visual Voicemail for a Specific User Use the following procedure to configure Visual Voicemail for a specific user. For configuration information, see the Cisco Visual Voice Mail documentation at http://www.cisco.com/ c/en/us/support/unified-communications/visual-voicemail/model.html . Note P...

C H A P T E R 12 Corporate and Personal Directory • Corporate Directory Setup, page 205 • Personal Directory Setup, page 205 • User Personal Directory Entries Setup, page 206 Corporate Directory Setup The Corporate Directory allows a user to look up phone numbers for coworkers. To support this featu...

• From the Cisco IP Phone: Choose Contacts to search the corporate directory or the user personal directory. • From a Microsoft Windows application: Users can use the TABSynch tool to synchronize their PABswith Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft OutlookAddr...

To successfully synchronize the Windows address book with the Personal Address Book, all Windowsaddress book users should be entered in the Windows address book before you perform the followingprocedures. Tip Install Synchronizer To install the Cisco IP Phone Address Book Synchronizer, follow these ...

P A R T V Cisco IP Phone Troubleshooting • Monitoring Phone Systems, page 211 • Troubleshooting, page 245 • Maintenance, page 263 • International User Support, page 269

C H A P T E R 13 Monitoring Phone Systems • Cisco IP Phone Status, page 211 • Cisco IP Phone Web Page, page 229 • Request Information from the Phone in XML, page 242 Cisco IP Phone Status This section describes how to view model information, status messages, and network statistics on the CiscoIP Pho...

Step 3 To exit the Model Information screen, press Exit . Related Topics Cisco IP Phone Web Page Model Information Fields The following table describes the Model Information settings. Table 28: Model Information Settings Description Option Model number of the phone. Model number IP address of the ph...

• Ethernet Statistic: Displays the Ethernet Statistics screen, which shows Ethernet traffic statistics. • Wireless Statistics: Displays the Wireless Statistics screen, if applicable. • Call Statistics: Displays counters and statistics for the current call. • Current Access Point: Displays the Curren...

Possible explanation and action Description Message The configuration file for a phone iscreated when the phone is added tothe Cisco Unified CommunicationsManager database. If the phone doesnot exist in the Cisco UnifiedCommunications Manager database,the TFTP server generates a CFG FileNot Found re...

Possible explanation and action Description Message Contact Cisco TAC. The phone does not recognize anerror code that the TFTP serverprovided. TFTP error Network is bus: The errors shouldresolve themselves when the networkload reduces. No network connectivity between theTFTP server and the phone: Ve...

Possible explanation and action Description Message None. This message indicates thename of the configuration file for thephone. Name of the configuration file. XmlDefault.cnf.xml, or.cnf.xml corresponding to thephone device name Display Network Statistics Screen The Networks Statistics screen displ...

Description DHCPv6 State Illegal IPv6 state and should not happen ILLEGAL IPV6 STATE Display Wireless Statistics Screen This procedure only applies to the wireless Cisco IP Phone 8861. To display the Wireless Statistics screen, follow these steps: Procedure Step 1 Press Applications . Step 2 Select ...

Description Item Number of AP association timeouts that the phone received. Association Timeouts Number of authentication rejects that the phone received. Authentication Rejects Number of authentication timeouts that the phone received. Authentication Timeouts Number of QOS null packets that the pho...

You can also remotely view the call statistics information by using a web browser to access the StreamingStatistics web page. This web page contains additional RTCP statistics that are not available on the phone.For more information about remote monitoring, see Cisco IP Phone Web Page . Note A singl...

Description Item Estimated average RTP packet jitter (dynamic delay that a packet encounterswhen going through the network), in milliseconds, that was observed sincethe receiving voice stream opened. Avg jitter Maximum jitter, in milliseconds, that was observed since the receiving voicestream opened...

Procedure Step 1 Press Applications . Step 2 Select Admin Settings > Status > Current Access Point . Step 3 To exit the Current Access Point screen, press Exit . Current Access Points Fields The following table describes the fields in the Current Access Point screen. Table 35: Current Access P...

You can also obtain much of this information directly from a phone. Access Web Page for Phone To access the web page for a Cisco IP Phone, follow these steps: If you cannot access the web page, it may be disabled by default. Note Procedure Step 1 Obtain the IP address of the Cisco IP Phone by using ...

Description Item Identifier for the second KEM, if applicable. Key Expansion Module 2 Identifier for the third KEM, if applicable. Key Expansion Module 3 Revision value of the phone hardware. Hardware Revision Unique serial number of the phone. Serial Number Model number of the phone. Model Number I...

Description Item Advertises the phone power priority to the switch, thus enabling the switch toappropriately provide power to the phones. Settings include: • Unknown: This is the default value. • Low • High • Critical LLDP Power Priority Identifies the asset ID that is assigned to the phone for inve...

Description Item Total number of shed packets that the no Direct Memory Access (DMA) descriptorcauses. Rx PacketNoDes Access and Network Web Pages The following table describes the information in the Access and Network web pages. Table 39: Access and Network Fields Description Item Total number of p...

Description Item Neighbor device port to which the phone is connected discovered by CDPprotocol. CDP Neighbor Port Identifier of a device connected to this port discovered by LLDPdiscovered. LLDP Neighbor Device ID IP address of the neighbor device that LLDP protocol discovered. LLDP Neighbor IPv6 a...

Description Item Total number of concealment frames divided by total number of speech framesthat were received from the start of the voice stream. Cumulative Conceal Ratio Ratio of concealment frames to speech frames in the preceding 3-second intervalof active speech. If voice activity detection (VA...

<CiscoIPPhoneLines> <LineType>9</LineType><lineDirNum>1028</lineDirNum><MessageWaiting>NO</MessageWaiting><RingerName>Chirp1</RingerName><LineLabel/><LineIconState>ONHOOK</LineIconState> </CiscoIPPhoneLines><CiscoIPPhon...

C H A P T E R 14 Troubleshooting • General Troubleshooting Information, page 245 • Startup Problems, page 247 • Cisco IP Phone Reset Problems, page 250 • Phone Cannot Connect to LAN, page 253 • Cisco IP Phone Security Problems, page 253 • General Telephone Call Problems, page 257 • Troubleshooting P...

Explanation Summary If you power your phone through the network connection, you mustbe careful if you decide to unplug the network connection of the phoneand plug the cable into a desktop computer. The network card in the computer cannot receive powerthrough the network connection; if power comes th...

Startup Problems After you install a Cisco IP Phone into your network and add it to Cisco Unified Communications Manager,the phone should start up as described in the related topic below. If the phone does not start up properly, see the following sections for troubleshooting information. Related Top...

• After you attempt these solutions, if the phone screen on the Cisco IP Phone does not display anycharacters after at least five minutes, contact a Cisco technical support representative for additionalassistance. Related Topics Phone Startup Verification, on page 65 Cisco IP Phone Does Not Register...

Solution Check the TFTP settings. Related Topics Check TFTP Settings, on page 258 Phone Cannot Connect to Server Problem The IP addressing and routing fields may not be configured correctly. Solution You should verify the IP addressing and routing settings on the phone. If you are using DHCP, the DH...

Configuration File Corruption Problem If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve,the configuration file may be corrupted. Solution Create a new phone configuration file. See Create New Phone Configuration File, on page 260 for detai...

Typically, a phone resets if it has problems in connecting to the Ethernet network or to Cisco UnifiedCommunications Manager. Phone Resets Due to Intermittent Network Outages Problem Your network may be experiencing intermittent outages. Solution Intermittent network outages affect data and voice tr...

Solution Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic. Phone Resets Intentional Reset Problem If you are not the only administrator with access to Cisco Unified Communications Manager, you shouldverify that no one else has intentionally reset the phone...

Phone Cannot Connect to LAN Problem The physical connection to the LAN may be broken. Solution Verify that the Ethernet connection to which the Cisco IP Phone connects is up. For example, check whetherthe particular port or switch to which the phone connects is down and that the switch is not reboot...

CTL File Authenticates but Other Configuration Files Do Not Authenticate Problem Phone cannot authenticate any configuration files other than the CTL file. Cause A bad TFTP record exists, or the configuration file may not be signed by the corresponding certificate in thephone Trust List. Solution Ch...

Cause The CTL file does not contain the correct information for the Cisco Unified Communications Manager server. Solution Change the Cisco Unified Communications Manager server information in the CTL file. Signed Configuration Files Are Not Requested Problem Phone does not request signed configurati...

See If all the following conditions apply, 802.1X Not Enabled, on page 256 • Phone cannot obtain a DHCP-assigned IPaddress. • Phone does not register with Cisco UnifiedCommunications Manager. • Phone status displays Configuring IP or Registering . • 802.1X Authentication Status displays Disabled . •...

Cause These errors typically indicate that 802.1X authentication is not enabled on the phone. Solution If 802.1X is not enabled on the phone, see 802.1X Authentication section. Factory Reset of Phone Has Deleted 802.1X Shared Secret Problem After a reset, the phone does not authenticate. Cause These...

2 Audio server debug and capture logs are enabled for both phones. If needed, enable Java debug. Phone Does Not Recognize DTMF Digits or Digits Are Delayed Problem The user complains that numbers are missed or delayed when the keypad is used. Cause Pressing the keys too quickly can result in missed ...

Determine DNS or Connectivity Issues Procedure Step 1 Use the Reset Settings menu to reset phone settings to their default values. Step 2 Modify DHCP and IP settings: a) Disable DHCP.b) Assign static IP values to the phone. Use the same default router setting that other functioning Cisco IP Phones u...

Related Topics Phone Cannot Connect to Server, on page 249 Phone Resets Due to DHCP Setting Errors, on page 251 Create New Phone Configuration File Note • When you remove a phone from the Cisco Unified Communications Manager database, theconfiguration file is deleted from the Cisco Unified Communica...

Identify 802.1X Authentication Problems Procedure Step 1 Verify that you have properly configured the required components. Step 2 Confirm that the shared secret is configured on the phone. • If the shared secret is configured, verify that you have the same shared secret on the authenticationserver. ...

The window displays the service names for the server that you chose, the status of the services, and a servicecontrol panel to start or stop a service. Step 4 If a service has stopped, click the corresponding radio button and then click Start . The Service Status symbol changes from a square to an a...

C H A P T E R 15 Maintenance • Basic Reset, page 263 • Perform Network Configuration Reset, page 265 • Perform User Network Configuration Reset, page 265 • Remove CTL File, page 265 • Quality Report Tool, page 266 • Voice Quality Monitoring, page 266 • Cisco IP Phone Cleaning, page 267 Basic Reset P...

Explanation Action Operation Resets user and network setup settings to theirdefault values, and restarts the phone. To reset settings, press Applications and choose Administrator Settings > Reset Settings > Network . Reset settings Resets the CTL file. To reset the CTL file, press Applications...

Related Topics Apply Phone Password, on page 45 Perform Network Configuration Reset Resets network configuration settings to their default values and resets the phone. This method causes DHCPto reconfigure the IP address of the phone. Procedure Step 1 From the Administrator Settings menu, if require...

Related Topics Apply Phone Password, on page 45 Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco IP Phone.The QRT feature is installed as part of Cisco Unified Communications Manager installation. You can configure user Cisco IP Ph...

Table 44: Changes to Voice Quality Metrics Condition Metric change Network impairment from packet loss or high jitter. Conceal Ratio and Conceal Secondsincrease significantly • Noise or distortion in the audio channel such as echo or audiolevels. • Tandem calls that undergo multiple encode/decode su...

C H A P T E R 16 International User Support • Unified Communications Manager Endpoints Locale Installer, page 269 • International Call Logging Support, page 269 Unified Communications Manager Endpoints Locale Installer By default, Cisco IP Phones are set up for the English (United States) locale. To...