Cisco 8941 - Manual

Lift the footstand until the connectors snap intothe upper slots. 2 Insert the curved connectors into thelower slots. 1 Connecting and disconnecting the footstand may require a little more force than you expect. Note Buttons and hardware Your phone provides quick access to your phone lines, features...

Each corresponds with a phone line, Speed Dial, and calling feature. Pressing a button for a phone line displays the active calls for that line. If you have multiple lines, you may have an All Calls button that displays a consolidated listof all calls from all lines (oldest at the top). Cisco recomm...

Phone With Single Line Displays the line phone information. Line label 1 Displays the date, time, and information (such as phone number) about the selected line. Header 2 Displays information (such as phone number and duration) about a connected call on theline. The timer counts the call duration in...

To turn on the phone display, press any button or pick up the handset. Adjust Handset Rest If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does notslip out of the cradle. Procedure Step 1 Remove the handset from the cradle and pull the plastic tab f...

C H A P T E R 2 Phone Applications Phone applications allow you to access various features on your phone. • Call History, page 13 • Preferences, page 17 • Accessories, page 23 • Administrator Settings, page 26 • Phone Information, page 26 • VPN Client, page 27 Call History Call History allows you to...

• Incoming (Received) and outgoing (Placed) calls are grouped together. • Missed calls are grouped together in a separate group. Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from anormal call, and these calls are not grouped even when they a...

Filter Call History Procedure Step 1 Press Applications . Step 2 Use the Navigation pad and Select button to scroll and select Call History . The default view in Call History is for “ All Calls, ” which is shown at the top of the screen. The line information, such as “ Line: 5623, ” is shown in the ...

Edit Number from Call History Procedure Step 1 Press Applications . Step 2 Use the Navigation pad and Select button to scroll and select Call History . Step 3 Highlight the call record that you want to edit. Step 4 Press the Edit Dial . You may need to press the More softkey first. Step 5 Press the ...

A Delete Record alert message appears to verify that you want to delete the entire group of calls. Step 6 Press Delete to delete the record, or press Cancel if desired. Step 7 Press Exit to return to the Applications screen. Preferences The Preferences menu allows you to set your phone preferences. ...

• To decrease brightness, press the down arrow on the Navigation pad. Step 4 Press Save to set the brightness or press Cancel to exit. Wallpaper You can set up your phone with wallpapers that are provided with the phone, or with your own customwallpaper. For more information, contact your system adm...

Adjust Brightness You can set the brightness of the camera. Procedure Step 1 Press Applications . Step 2 Use the Navigation pad and Select button to scroll and select Preferences . Step 3 Select Camera Settings > Brightness . Step 4 Select Brightness . • To increase brightness, press the up arrow...

Always send my video (Default) Enables or disables automatic sending of video for the phone. If you select Always send my video for your phone, initiated calls connect as video calls when thefollowing conditions are met: • both phones on the call have video calls enabled • your administrator enabled...

Enable automatic video transmit If your system administrator enables video on the Cisco Unified Communications Manager and you enableyour phone to always send video, you can transmit video automatically whenever a call is initiated or accepted. When you disable automatic video transmit, video transm...

Enable Video on PC When you connect a PC to your Cisco Unified IP phone PC port and login to a CAST client (for example,Cisco Jabber), you can send and receive video on the PC while the audio remains on the phone. The phone must be physically connected to the first network interface card (NIC1) in t...

Procedure Step 1 Press Applications . Step 2 Use the Navigation pad and Select button to scroll and select Preferences . Step 3 Select Bluetooth . Step 4 Press No . The Bluetooth icon disappears from the phone screen header. Change Headset Sidetone Level You can adjust the tone level for the headset...

A list of phone accessories displays. Step 3 Press Exit to return to the Applications screen. View Accessory Details Procedure Step 1 Press Applications . Step 2 Use the Navigation pad and Select button to scroll and select Accessories . A list of phone accessories displays. Step 3 Select an accesso...

Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on aBluetooth accessory as an indication that it is discoverable. For more information, see the documentationprovided by the Bluetooth accessory manufacturer. Procedure Step 1 Press Applications . Ste...

Procedure Step 1 Press Applications . Step 2 Use the Navigation pad and Select button to scroll and select Accessories . Step 3 Select the Bluetooth accessory and press Connect . When the connection is completed, the Bluetooth active icon displays on the phone screen header and a check mark displays...

View Phone Information Procedure Step 1 Press Applications . Step 2 Use the Navigation pad and Select button to scroll and select Phone Information . Step 3 Press Exit softkey to return to the Applications screen. VPN Client The VPN Client establishes a virtual private network (VPN) connection on yo...

Connect Through VPN Procedure Step 1 After you turn on your phone and the VPN Sign In screen appears (except with certificate authenticationmode), enter your credentials based on the configured authentication method: • Username and password: Enter the username and the password that your system admin...

C H A P T E R 3 Phone contacts The Cisco Unified IP Phone 8941 and 8945 provides you with access to corporate and personal contactsusing the following directories. You may see other directories listed in Contacts. For more information,contact your system administrator. • Corporate Directory, page 29...

• Press Speakerphone . • Press Headset . • Pick up the handset. Search and Dial Contact While On Call Procedure Step 1 Press Contacts . Step 2 Use the Navigation pad and Select button to scroll and select Corporate Directory . Step 3 Select one or both of these search criteria to search for a cowork...

Personal Directory Options The following sections describe the personal directory options. Sign In and Out of Personal Directory The phone automatically logs you out after a certain amount of time. This time limit can vary. For moreinformation, contact your system administrator. Procedure Step 1 Pre...

Dial Number from Personal Directory Procedure Step 1 Press Contacts . Step 2 Sign in to Personal Directory. Step 3 Select Personal Address Book and search for an entry. Step 4 Select the personal address book entry that you want to dial. Step 5 Press Dial . Delete Fast-Dial Personal Address Book Ent...

Assign Fast-Dial Code to Personal Address Book Entry Procedure Step 1 On your User Options web page, select User Options > Fast Dials . Step 2 Select Add New . Step 3 Use the Search Options area to find the appropriate Personal Address Book entry. Step 4 Select a phone number in the Search Result...

C H A P T E R 4 Voice messages Voice messages are stored on your voicemail system. Your company determines the voicemail system yourphone uses. For information about the commands that your voicemail service supports, see the voicemail service userdocumentation. • Personalize Voicemail, page 35 • Voi...

If call forwarding is set up on a line that has new voice messages, the Call Forward icon replaces the Message icon on the line label. If you have a voicemail and a missed call, you see the Message icon and the missed call icon. • Listen for a stutter tone (if available) from your handset, headset, ...

• Malicious Call Identification, page 60 • Meet Me Conference, page 60 • Mobile Connect, page 61 • Monitoring and Recording, page 63 • Multiple Calls Per Line, page 63 • Mute, page 66 • On-Hook Dialing, page 66 • Plus Dialing, page 67 • Privacy, page 68 • Quality Reporting Tool, page 68 • Redial, pa...

Softkey Programmable featurebutton Dedicated feature button Feature name X (available during atransfer only) X Transfer Survivable Remote Site Telephony Overview If communication between your phone and the Cisco Unified Communications Server is interrupted, youreceive an alert message on your phone....

Notes Supported Feature The softkey causes no action. No Group PickUp The softkey causes no action. No Other PickUp The softkey causes no action. No Malicious Call ID The softkey causes no action. No QRT The softkey causes no action. No Hunt Group The softkey causes no action. No Intercom The softke...

If an incoming call has been call forwarded from another phone, you may see additional information to identifythat the call has been forwarded. Your system administrator controls the amount of additional informationthat is displayed. Additional information can identify the person who forwarded the c...

To keep the Headset button illuminated, use buttons and softkeys (instead of the Headset button) to place and end calls. Your administrator sets the headset as the default audio path for Auto Answer. Auto Answer with Speakerphone Keep the handset in the cradle and the Headset button unlit. Otherwise...

Call Forward Call Forward allows you to forward calls from any line on your phone to another number. There are two types of call-forwarding features that your system administrator may set up on your phone: • Unconditional call forwarding (Call Forward All) — Applies to all calls that you receive. Yo...

• The forwarding information in the header. Step 4 To cancel call forwarding, press Forward Off . Step 5 To set up conditional call forwarding, go to your User Options web page. Call Park Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve fromanoth...

Your phone displays the number where the system parked the call. The parked call is put on hold, and youcan press Resume to resume the call on your phone. Step 2 From any other Cisco Unified IP Phone in your network, enter the number where the call is parked to retrievethe call. Step 3 If you do not...

Park Call Using Manual Directed Call Park Procedure Step 1 During a call, press Transfer . Step 2 Enter the Directed Call number where you will park the call. Step 3 Press Transfer again to finish parking the call, then hang up. Step 4 Retrieve the call from any other Cisco Unified IP Phone in your ...

You can also monitor and pick up ringing calls using Line Status indicators if your system administrator hasset up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a linethat is associated with a speed-dial button is idle, in-use, in a Do Not Disturb s...

Press Group PickUp . • • If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired linebutton, and then press Group PickUp . Step 2 Enter the number of the phone line with the call that you want to pick up.For example, if the call is ringing on line 12345,...

Client Matter Code Your system administrator can set up your phone to request that you enter a Client Matter Code (CMC) afteryou dial a phone number. The CMC can be used for accounting or billing codes, and your system administratorassigns CMCs.. When required, the phone displays Enter Client Matter...

The conference begins. Join Calls into Conference The conference is established on the line that had the active call. Procedure Step 1 Start with two connected calls. Step 2 Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call. Step 3 Press Conference ....

Remove Conference Participants Procedure Step 1 While in a conference, press Show Details . Step 2 Highlight the participant that you want to remove, then press Remove . Divert Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phonenumber (set up by y...

Turn DND On and Off Procedure Step 1 Press DND to turn on DND. Visual confirmation displays briefly. Step 2 Press DND again to turn off DND. Visual confirmation displays briefly. Extension Mobility Cisco Extension Mobility (EM) allows you to configure a Cisco Unified IP Phone as your own temporarily...

Place Call with Fast Dial Button Before You Begin Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options web page. Procedure Step 1 Press Fast Dial . Step 2 Sign in to Personal Directory. Step 3 Select Personal Fast Dials . Step 4 Select a fast-dial code and then ...

• Press the pulsing green line button. • Press the Resume softkey. • Press the Select button in the Navigation pad. Swap Between Holding and Active Calls You can use line buttons to swap between holding and connected calls. For example, if you have a held calland an active call, pressing the line bu...

• Flashing amber line button • Flashing message indicator on the handset • Visual notification on the phone screen Respond to Hold Reversion Notification Procedure Press the flashing amber line button or Answer to resume the call from hold. Hunt Groups Hunt Groups are used to share the call load in ...

Procedure Step 1 Press Queue Status . The Queue status window appears. Step 2 To refresh the statistics, press Refresh . Step 3 To exit, press Exit . Intercom Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. When you place an intercom call, the reci...

Receive Intercom Call Procedure Step 1 When an intercom call comes to your phone, you receive a message on your phone screen, an audible alert,and your phone answers the intercom call with mute activated. You can handle the intercom call in one ofthese ways: • Listen to the intercom caller in whispe...

• Directed Call Park Allows you to monitor the line status of (and dial) a Directed Call Park number on aspeed-dial button. • Directed Call Park Allows you to monitor the line status of (and dial) a Directed Call Park number on aspeed-dial button. • Call Pickup Allows you to monitor the line status ...

The conference ends when all participants hang up; the conference does not automatically end when the hostdisconnects. Host Meet Me Conference Procedure Step 1 Obtain a Meet Me phone number from your system administrator. Step 2 Distribute the Meet Me phone number to participants. Step 3 When you ar...

Turn On or Off Mobile Connect to All Remote Destinations from Desk Phone Procedure Step 1 Press Mobility to display the current remote destination status (Enabled or Disabled). Step 2 Press Select to change the status. Step 3 Press Exit . Related Topics Add remote destination Switch Desk Phone Call ...

Hand Off Call from Mobile Phone to Desk Phone Procedure Step 1 While on your mobile phone, enter the access code for the handoff feature.Contact your system administrator for a list of access codes. Step 2 Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Step 3...

Switch Between Multiple Calls on Same Line Procedure Step 1 Select a call using one of the following actions: • Use the Navigation pad and Select button to select a call. • Press the line button to switch between two calls on the same line. Step 2 If there are more than two calls on the line, select...

The conference begins. Step 6 Repeat to add additional participants. Transfer Two Calls on Same Line Procedure Step 1 Verify that you are on an active call (not on hold). Step 2 Press Transfer . Step 3 Perform one of the following actions: • Enter the transfer recipient's phone number. • Press a spe...

Shared Line If there are two or three remote calls on the shared line, the caller ID indicates the number of calls on the lineand the state of the call. • If at least one call is on hold on the line, the line button flashes red. • If all the calls are active, the line button flashes solid red. Mute ...

Dial number On-Hook Procedure Step 1 Enter or speed-dial a phone number. The On-Hook Dialing screen displays. Step 2 Press Call . If you are specifying an Abbreviated Dial, enter the abbreviated number and then press Speed Dial . Step 3 Lift the handset, or press the Speakerphone or Headset button. ...

Dial International Number Procedure Step 1 Press and hold star (*) for at least 1 second.The plus (+) sign displays as the first digit in the phone number.The corresponding tone stops to indicate that the * has changed to a + sign. Step 2 Dial the international number. Privacy Privacy allows you to ...

Report Phone Problems Procedure Step 1 Press Report Quality . Step 2 Use the Navigation pad and the Select button to scroll and select the item that most closely matches your problem. Step 3 Press the Select softkey. The information is sent to your system administrator. Redial Redial allows you to c...

Shared Lines Shared lines allow you to use one phone number for multiple phones and either you or your coworker cananswer the call. When the line flashes red, your coworker can pick up the call. If you share a line with a coworker: • When a call comes in on the shared line: • Your phone rings and th...

Related Topics Speed Dial Setup in User Options, on page 81 Line Status Indicators Speed Dial Pause, on page 81 Place Call with Speed-Dial Button Before You Begin Before you can use speed-dial buttons on your phone, you must set up Speed Dial on your User Options webpage. Procedure To place a call, ...

• You can redirect a single call to another number that you specify. • You can also connect two calls on one line or two different lines to each other (without remaining onthe line yourself). Before completing a transfer procedure, you can press Release or Cancel to cancel the transfer or you can pr...

Related Topics Enable Video on PC, on page 22 Video settings, on page 19 Camera settings, on page 18 Video calls and security The audio for a call can be secure or nonsecure. Similarly, the video stream for a call can be secure or nonsecure.Depending on the system configuration, the Secure icon disp...

Use WebDialer with Another Online Corporate Directory Procedure Step 1 Sign in to a WebDialer-enabled corporate directory and search for coworkers. Step 2 Select the number that you want to dial. Step 3 When prompted, enter your user ID and password. Step 4 If this is your first time using WebDialer...

Sign Out of WebDialer Procedure Select the Sign Out icon in the Make Call or Hang Up window. Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 75 Calling Features Sign Out of WebDialer

C H A P T E R 6 User Options • User Options Web Pages, page 77 • Device Settings, page 78 • User Settings, page 85 • Directory, page 86 • Personal Address Book Setup, page 87 • Fast Dial Setup, page 89 • Mobility Settings, page 91 • Plugins, page 93 User Options Web Pages Your Cisco Unified IP Phone...

Related Topics Phone contacts, on page 29 Call Forward, on page 45 Sign In and Out of User Options Web Pages Before you can access any of your user options, such as Speed Dial or Personal Address Book, you must signin. When you are finished using the User Options web pages, you must sign out. In som...

Customize Do Not Disturb Options Procedure Step 1 On your User Options web page, select User Options > Device . Step 2 Set the following options: • Do Not Disturb: Check the check box to enable or disable DND. • DND Option: Select either None or Ringer Off (to turn off only the ringer). • DND Inc...

Change Voice Message Indicator Setting Per Line Procedure Step 1 On your User Options web page, select User Options > Device . Step 2 Select a phone from the Name drop-down menu. Step 3 Select Line Settings . Step 4 (Optional) If you have more than one directory number (line) assigned to your pho...

The options are: • Use System Default • Disable • Flash Only • Ring Once • Ring • Beep Only [this option is only available for Ring Setting (Phone Active)] Step 6 Select Save . Edit Line Text Label for Phone Display Procedure Step 1 On your User Options web page, select User Options > Device . St...

Set Up Speed-Dial Buttons Procedure Step 1 On your User Options web page, select User Options > Device . Step 2 Select a phone from the Name drop-down menu. Step 3 Select Speed Dials . Step 4 In the Speed Dial Settings area, enter a number and label for a speed-dial button on your phone. Step 5 S...

Subscribe to Service Procedure Step 1 On your User Options web page, select User Options > Device . Step 2 Select a phone from the Name drop-down menu. Step 3 Select Phone Services . Step 4 Select Add New . Step 5 Select a service from the drop-down list and select Next . Step 6 (Optional) Change...

Add Service to Programmable Feature Button Procedure Step 1 On your User Options web page, select User Options > Device . Step 2 Select a phone from the Name drop-down menu. Step 3 Select Service URL . Your system administrator sets up a service URL button for your phone. Step 4 Select a service ...

Change PIN Procedure Step 1 On your User Options web page, select User Options > User Settings . Step 2 Enter your current PIN. Step 3 Enter your new PIN. Step 4 Reenter your new PIN in the Confirm PIN field. Step 5 Select Save . Change User Options Language Procedure Step 1 On your User Options ...

Related Topics Personal Directory, on page 30 Corporate directory Personal Address Book Setup You can add, delete, or update personal address book entries from the User Options web page. Add New Personal Address Book Entry Procedure Step 1 On your User Options web page, select User Options > Pers...

Edit Personal Directory Entry Procedure Step 1 Press Contacts . Step 2 Sign in to Personal Directory. Step 3 Select Personal Address Book and search for an entry. Step 4 Press Select . Step 5 Press Edit . Step 6 Modify the entry information. Step 7 Press Phones to modify a phone number. Step 8 Pres ...

Step 4 Select the Personal Address Book service from the Button drop-down list. Step 5 Enter a phone label for the button. Step 6 Select Save . Step 7 Select Reset and then select Restart to refresh the phone configuration. You can now press the button to access personal address book codes. Fast Dia...

Assign Fast-Dial Code to Phone Number Without Personal Address Book Entry Procedure Step 1 On your User Options web page, select User Options > Fast Dials . Step 2 Select Add New . Step 3 (Optional) Change the fast-dial code. Step 4 Enter a phone number. Step 5 Select Save . Search for Fast-Dial ...

Delete Fast-Dial Personal Address Book Entry Procedure Step 1 On your User Options web page, search for a fast-dial entry. Step 2 Select one or more entries. Step 3 Select Delete Selected . Mobility Settings When using Cisco Mobile Connect, you must add your mobile and other phones that you want to ...

◦ Select a check box for each day of the week you want to allow calls to ring the remote destination. ◦ For each day, select All Day or select the beginning and ending times from the drop-down lists. ◦ Select the time zone from the drop-down list. The ring schedule drop-down lists include only the a...

Step 9 To add this member to the access list, select Save . Step 10 To save the access list, select Save . Plugins Plugins on your User Options web pages allow you to download and access applications that your systemadministrator sets up for you. For more information, contact your system administrat...

C H A P T E R 7 Frequently Asked Questions and TroubleshootingTips • Frequently Asked Questions, page 95 • Troubleshooting Tips, page 98 Frequently Asked Questions How do I redirect an incoming call when I am on a call? Q. To redirect an incoming (ringing) call while on another call, use the Navigat...

Troubleshooting Tips Missing All Calls Button I would like to use the All Calls button, but it is not on my phone. Possible Cause It has not been set up by your system administrator or your system administrator may have set up your phoneso that the Primary Line button performs the All Calls function...

C H A P T E R 8 Product Safety, Security, Accessibility, andRelated Information • Safety and Performance Information, page 99 • FCC Compliance Statements, page 100 • Cisco product security overview, page 101 • Accessibility Features, page 101 • Additional Information, page 101 Safety and Performance...

Depending on the quality of these devices and their proximity to other devices such as mobile phones ortwo-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one ormore of these actions: • Move the external device away from the source of the RF or AF signals...

FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant toPart 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmfulinterference in a residential installation. This ...

C H A P T E R 9 Warranty • Cisco one-year limited hardware warranty terms, page 103 Cisco one-year limited hardware warranty terms Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and lice...