Cisco 4.2(1) - Manual

Cisco 4.2(1)

Cisco 4.2(1) – Manual, read for free online in PDF format. We hope this helps you resolve any issues you may have. If you have further questions, please contact us through the contact form.

1 Page 1
2 Page 2
3 Page 3
4 Page 4
5 Page 5
6 Page 6
7 Page 7
8 Page 8
9 Page 9
10 Page 10
11 Page 11
12 Page 12
13 Page 13
14 Page 14
15 Page 15
16 Page 16
17 Page 17
18 Page 18
19 Page 19
20 Page 20
21 Page 21
22 Page 22
23 Page 23
24 Page 24
25 Page 25
26 Page 26
27 Page 27
28 Page 28
29 Page 29
30 Page 30
31 Page 31
32 Page 32
33 Page 33
34 Page 34
35 Page 35
36 Page 36
37 Page 37
38 Page 38
39 Page 39
40 Page 40
41 Page 41
42 Page 42
43 Page 43
44 Page 44
45 Page 45
46 Page 46
47 Page 47
48 Page 48
49 Page 49
50 Page 50
51 Page 51
52 Page 52
53 Page 53
54 Page 54
55 Page 55
56 Page 56
57 Page 57
58 Page 58
59 Page 59
60 Page 60
61 Page 61
62 Page 62
63 Page 63
64 Page 64
65 Page 65
66 Page 66
67 Page 67
68 Page 68
69 Page 69
70 Page 70
71 Page 71
72 Page 72
73 Page 73
74 Page 74
75 Page 75
76 Page 76
77 Page 77
78 Page 78
79 Page 79
80 Page 80
81 Page 81
82 Page 82
83 Page 83
84 Page 84
85 Page 85
86 Page 86
87 Page 87
88 Page 88
89 Page 89
90 Page 90
91 Page 91
92 Page 92
93 Page 93
94 Page 94
95 Page 95
96 Page 96
97 Page 97
98 Page 98
99 Page 99
100 Page 100
101 Page 101
102 Page 102
103 Page 103
104 Page 104
105 Page 105
Page: / 105

Table of Contents:

  • Page 3 – Contents
  • Page 7 – Preface; About this guide
  • Page 8 – In this release, Unified WIM is not integrated with Unified CCX.; Variable
  • Page 9 – Other learning resources; Online help; Document set
  • Page 10 – Planning; Configuration options
  • Page 11 – Single server or collocated:
  • Page 12 – Additional partitions
  • Page 13 – tasks
  • Page 14 – Verifying system requirements; Bandwidth and hardware requirements; To verify bandwidth and hardware requirements:; Software requirements; To set up the required software environment:
  • Page 15 – Collecting required information; To collect required information:; Configuring environment variables; Verifying SQL Server authentication settings; To verify the authentication mode of SQL Server:
  • Page 16 – Verifying state of Microsoft Search service; To verify the state of the Microsoft Search service:; Setting up user accounts and permissions; To set up user accounts and permissions:
  • Page 17 – Verifying directory names; To verify directory names:; Creating WebLogic domains; Creating a WebLogic domain for the primary application server; To create the WebLogic domain for the primary application server:
  • Page 20 – Creating WebLogic domains for secondary application servers; To create the WebLogic domain for a secondary application server:
  • Page 26 – Verifying WebLogic domains; To verify a WebLogic domain:; Configuring virus scanner; To verify network configuration:; Verifying Unified CCX installation
  • Page 27 – Installing a single-server or collocated configuration
  • Page 28 – To install a single-server or collocated configuration:
  • Page 29 – File Server
  • Page 31 – RMI activation port:
  • Page 35 – Finish
  • Page 37 – Close; Additional steps for collocated configurations; To install the web server:
  • Page 38 – Installing a split-server or collocated configuration; To install a split-server or collocated configuration:; Installing a distributed-server configuration; Refer to the sheet on
  • Page 39 – Installing the database; To install the database:; Database; their clocks are synchronized.
  • Page 40 – Description of partition:
  • Page 41 – Database listener port:
  • Page 42 – Installing the primary application server and file server; To install the primary application server and file server:
  • Page 44 – myserver
  • Page 45 – you don't provide the host names, the installation will fail.
  • Page 49 – Installing secondary application servers; To install a secondary application server:; primary application server.
  • Page 50 – Installing the web server; Web Server; User name to connect to File server share:
  • Page 52 – Installing the services server; To install the services server:; Services Server
  • Page 55 – Setting up archives for partition databases; Applying updates; Changing web server settings; Configuring Internet Information Services; To configure Internet Information Services (IIS) on the web server:; Start
  • Page 56 – Recycle worker process (number of requests); Shutdown worker process after being idle for
  • Page 57 – Configuring pool thread limit; To configure pool thread limit:
  • Page 58 – Regedit; PoolThreadLimit; Configuring content expiration settings; Make sure you have typed “f” eight times.
  • Page 59 – To configure content expiration:; system; Removing extension mapping; To remove extension mapping:; temp
  • Page 60 – Configuration; Remove; Changing authentication settings for web site; To change authentication settings for the web site:
  • Page 61 – Web Sites > Default Web Site; Properties; Authentication and access control
  • Page 62 – Changing security credentials for network directory; To change the network directory security settings:
  • Page 63 – Changing logon parameters for Cisco service; To change the logon parameters:; This account
  • Page 64 – Configuring permissions for installation directory; To configure permissions:; Configuring a web site for the messaging applet; Creating a new web site; To configure a new web site:; Web Sites
  • Page 66 – Verifying messaging applet web site; To verify the messaging applet web site:
  • Page 67 – Configuring web site properties; To configure the properties:; Execute Permissions; Configurations
  • Page 68 – Mappings; Creating virtual directories; To create a virtual directory:
  • Page 69 – Read
  • Page 70 – Configuring the Applet host setting; To configure the Applet host setting:
  • Page 71 – Setting up secure socket layer; To separate the web server from the application server:; Starting and stopping Cisco Interaction Manager; To start Cisco Interaction Manager:
  • Page 72 – To stop Cisco Interaction Manager:; Logging in to the business partition; Logging in from Internet Explorer; To log in to the business partition:; Log In; Logging in from Cisco Agent Desktop Embedded Browser
  • Page 73 – Configuring some important settings; Mandatory settings; At the partition level
  • Page 74 – Optional settings; Uninstalling Cisco Interaction Manager; To uninstall Cisco Interaction Manager:
  • Page 75 – Uninstall
  • Page 76 – About partitions
  • Page 77 – Installing business partitions; To create a new business partition:
  • Page 78 – Partition; Password to connect to File server share:
  • Page 81 – Archives; About archives
  • Page 82 – Enabling network DTC access; To enable network DTC access:; Add/Remove Windows Components
  • Page 83 – Application Server; Enable network DTC access; Next; Setting up the archive; To set up the archive:
  • Page 84 – Archive; Database administrator user name:; Database administrator password:
  • Page 86 – Install
  • Page 87 – Installing a security certificate
  • Page 88 – Generating a security certificate request; To generate a certificate request:; Server Certificate; Messaging Applet web site.
  • Page 90 – Common name
  • Page 91 – Submitting the certificate request
  • Page 92 – Installing the certificate on the web server; To install the certificate on the web server:
  • Page 94 – Configuring SSL access; To configure SSL access:; Edit
  • Page 95 – encryption; Configuring the viewing of attachments; To enable users to view attachments:; Testing SSL access; To test SSL access to Unified WIM and Unified EIM:
  • Page 97 – Configuration details; Additional partition; Configuration type and option; File server details
  • Page 99 – Application server details
  • Page 100 – Unified CCX Data Integration Wizard details
  • Page 101 – Web server details
  • Page 102 – Additional partition details
Loading the manual

Americas Headquarters

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408

526-4000

800 553-NETS (6387)

Fax: 408

527-0883

Cisco Unified Web and E-Mail Interaction
Manager Installation Guide

For Unified Contact Center Express

Release 4.2(1)
June 20 09

"Loading the manual" means you need to wait until the file loads and becomes available for online reading. Some manuals are very large, and the time they take to appear depends on your internet speed.

Summary

Page 3 - Contents

Contents Preface ................................................................................................................................................. 7 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Do...

Page 7 - Preface; About this guide

Preface  About this guide  Document conventions  Other learning resources

Page 8 - In this release, Unified WIM is not integrated with Unified CCX.; Variable

8 Cisco Unified Web and E-Mail Interaction Manager Installation Guide Welcome to Cisco® Interaction Manager™, multichannel interaction software used by businesses all over the world to build and sustain customer relationships. A unified suite of the industry’s best applications for web and email int...

Other Cisco Models

All Cisco Other