Page 3 - iii; C O N T E N T S; FAQs and Troubleshooting; Fault Descriptions
iii FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine C O N T E N T S C H A P T E R 1 FAQs and Troubleshooting 1-1 General FAQs and Troubleshooting 1-1 Faults FAQs and Troubleshooting 1-11 Devices FAQs and Troubleshooting 1-13 Configuration FAQs and Troubleshooting 1-19 F...
Page 4 - iv
Contents iv FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
Page 5 - General FAQs and Troubleshooting; General FAQs
C H A P T E R 1-1 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine 1 FAQs and Troubleshooting This FAQ and troubleshooting guide consists of the following sections: • General Questions—See General FAQs and Troubleshooting, page 1-1 • Faults— Faults FAQs and Troubleshooti...
Page 6 - Is Telnet enabled or disabled by default on the WLSE?
Chapter 1 FAQs and Troubleshooting General FAQs and Troubleshooting 1-2 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine • Is Telnet enabled or disabled by default on the WLSE? • Can SSH be disabled?, page 1-2 • Can I run a job to convert a number of access points from n...
Page 7 - User Guide for the CiscoWorks Wireless; General Troubleshooting
1-3 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting General FAQs and Troubleshooting Q. Can I run a job to convert a number of access points from non-IOS to IOS? A. Yes, you can run a firmware job, using a special IOS upgrade image tha...
Page 8 - erase config
Chapter 1 FAQs and Troubleshooting General FAQs and Troubleshooting 1-4 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Symptom After the WLSE reboots, the login screen appears, followed by an Internal Server Error message. Possible Cause The servlet engine in the WLSE ...
Page 10 - Symptom; ping
Chapter 1 FAQs and Troubleshooting General FAQs and Troubleshooting 1-6 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine 5. Enter the following command. This erases the WLSE’s configuration, returns the WLSE to factory defaults, and reloads the WLSE. [root@CiscoMaintImag...
Page 11 - show interfaces; User Guide for the CiscoWorks Wireless LAN Solution; View PDF; Installation and
1-7 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting General FAQs and Troubleshooting If the ping command gets a response, the system is connected to the network. If the system cannot connect to a particular host, the problem is either ...
Page 12 - Recommended Action; reload
Chapter 1 FAQs and Troubleshooting General FAQs and Troubleshooting 1-8 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine – If connecting via HTTP, the IP address was not appended with :1741 . – The client system is not configured. Recommended Action 1. Make sure that the...
Page 13 - User Guide for the CiscoWorks Wireless LAN Solution Engine,; View; User; User Guide for the CiscoWorks Wireless LAN
1-9 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting General FAQs and Troubleshooting For more information on the reload command, see the CLI appendix in the User Guide for the CiscoWorks Wireless LAN Solution Engine, Release 2.5 . You ...
Page 14 - telnetenable; User Guide for the CiscoWorks; User Guide
Chapter 1 FAQs and Troubleshooting General FAQs and Troubleshooting 1-10 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Symptom Cannot connect to system with Telnet or Telnet interaction is slow. Possible Cause – Telnet is disabled or configured incorrectly. – The WLSE...
Page 15 - import; import; Faults FAQs and Troubleshooting; Faults FAQs; Does acknowledging a fault clear it?
1-11 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Faults FAQs and Troubleshooting 4. Verify that the system can get DNS services from the network by entering the following command: # nslookup dns-name { hostname | ip-address } where...
Page 16 - Faults Troubleshooting; The Display Fault view is blank.
Chapter 1 FAQs and Troubleshooting Faults FAQs and Troubleshooting 1-12 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Q. Does acknowledging a fault clear it? A. No, it only removes it from the Active list. For a description of fault states, see the information on unde...
Page 17 - Devices FAQs and Troubleshooting; Devices FAQs; What is an invalid CDP seed?
1-13 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Devices FAQs and Troubleshooting Symptom Email fails to arrive at its destination. Possible Cause The SMTP server is not configured properly. Recommended Action Configure the SMTP se...
Page 19 - Devices Troubleshooting; There is a time discrepancy in the scheduled discovery jobs.
1-15 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Devices FAQs and Troubleshooting Devices Troubleshooting This section contains the following troubleshooting information: • Devices were discovered but are not displayed in the GUI; ...
Page 21 - snmp-server view iso iso included; — Select the template created in the previous step.
1-17 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Devices FAQs and Troubleshooting a. Use the procedures in the configuration template instructions in the online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine...
Page 22 - User Guide for
Chapter 1 FAQs and Troubleshooting Devices FAQs and Troubleshooting 1-18 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Symptom Access points are placed in Misconfigured Devices group even though they have been configured with the correct ISO views. Possible Cause Unkn...
Page 23 - Possible Cause; Configuration FAQs and Troubleshooting; Configuration FAQs
1-19 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Configuration FAQs and Troubleshooting Possible Cause If there are also SNMP timeouts on the network, inventory jobs will take much longer. Other jobs may be using all of the availab...
Page 24 - What is auto configuration?
Chapter 1 FAQs and Troubleshooting Configuration FAQs and Troubleshooting 1-20 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine • If I make changes to the startup template, will those modifications be automatically uploaded to the access points that already had that star...
Page 25 - Note; Job Run Detail; select a particular run for the job, then click; Job Run Log
1-21 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Configuration FAQs and Troubleshooting – HTTP credentials for the device (with admin and firmware privileges on the access point) must match those entered on the WLSE HTTP device cre...
Page 26 - Boot Server Host Name; Configuration Troubleshooting; HTTP configuration jobs are picking up the wrong template.
Chapter 1 FAQs and Troubleshooting Configuration FAQs and Troubleshooting 1-22 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Q. What is startup configuration? Startup configuration is used right after a device (access point) reboots. It requires DHCP server to be prop...
Page 27 - Firmware and configuration
1-23 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Configuration FAQs and Troubleshooting Symptom HTTP configuration jobs are picking up the wrong template. Possible Cause If the access point’s FTP setting is the same as the DHCP ser...
Page 28 - Firmware FAQs and Troubleshooting; Firmware FAQs; How can firmware images be imported?
Chapter 1 FAQs and Troubleshooting Firmware FAQs and Troubleshooting 1-24 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Firmware FAQs and Troubleshooting • Firmware FAQs, page 1-24 • Firmware Troubleshooting, page 1-26 Firmware FAQs • How can firmware images be import...
Page 29 - How many devices can I have in one firmware job?
1-25 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Firmware FAQs and Troubleshooting Note Both username and password in the device credentials are case sensitive. • SNMP is valid for versions 11.08T and higher. The following setup pa...
Page 30 - Firmware Troubleshooting; There is a time discrepancy in a job.
Chapter 1 FAQs and Troubleshooting Firmware FAQs and Troubleshooting 1-26 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Q. Can I give a firmware job a name that is used for a configuration or radio management job? A. No. Job names cannot be duplicated. Firmware Troubl...
Page 31 - User Guide for the
1-27 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Firmware FAQs and Troubleshooting b. Set the time in local browser time, select Administration > Appliance > Time/NTP/Name. For more information on setting the time, see the Us...
Page 35 - Device Login Sequence
1-31 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Firmware FAQs and Troubleshooting Symptom After conversion to IOS, the native VLAN information is not correct. Possible Cause If VLANs are configured on non-IOS devices and none of t...
Page 36 - Reports FAQs and Troubleshooting; Reports FAQ; Are any of the reports real-time reports?; Reports Troubleshooting
Chapter 1 FAQs and Troubleshooting Reports FAQs and Troubleshooting 1-32 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Reports FAQs and Troubleshooting • Reports FAQ, page 1-32 • Reports Troubleshooting, page 1-32 Reports FAQ Q. Are any of the reports real-time report...
Page 37 - Devices are placed in Misconfigured Devices group
1-33 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Reports FAQs and Troubleshooting Symptom The Top N Busiest Clients report and the Client Statistics report display 0 (zero) values. Possible Cause Wireless client polling frequency i...
Page 40 - Radio Manager FAQs and Troubleshooting; Radio Manager FAQs; Configuration
Chapter 1 FAQs and Troubleshooting Radio Manager FAQs and Troubleshooting 1-36 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Symptom No VLAN information is displayed for IOS access points. Possible Cause WEP keys have not been configured in each VLAN. When the WEP key...
Page 41 - Why did my radio scan job fail in the Assisted Site Survey Wizard?
1-37 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Radio Manager FAQs and Troubleshooting • In the Assisted Site Survey Wizard, what does None mean in the Last Scan Time field? • In the Assisted Site Survey Wizard, why is the Next bu...
Page 42 - Assisted Site Survey Wizard
Chapter 1 FAQs and Troubleshooting Radio Manager FAQs and Troubleshooting 1-38 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine A. No, each AP does not need to be enabled as a WDS AP. Rather, each AP participating in the Radio Monitoring should have a subset of the WDS c...
Page 43 - None; Next
1-39 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Radio Manager FAQs and Troubleshooting Device Discovery in the online help or the User Guide for the CiscoWorks Wireless LAN Solution Engine, 2.5 . After adding the device and specif...
Page 44 - You can click
Chapter 1 FAQs and Troubleshooting Radio Manager FAQs and Troubleshooting 1-40 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine – Make sure the devices have the correct setup for WDS. Also verify that WDS is authenticated to WLSE and that WDS has an IP address pointing t...
Page 45 - If the calculation was successful, you can click; In the last step of the Assisted Site Survey Wizard, why is the; button
1-41 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Radio Manager FAQs and Troubleshooting Q. How long should the Constraints and Goals calculation step take in the Assisted Site Survey Wizard? A. It varies depending on the amount of ...
Page 46 - Radio Manager Troubleshooting; My clients are not being authenticated through WDS.; Credentials; New
Chapter 1 FAQs and Troubleshooting Radio Manager FAQs and Troubleshooting 1-42 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Radio Manager Troubleshooting • WDS has been set up on the AP and WLSE, but WDS isn't authenticating with WLSE. • My clients are not being auth...
Page 47 - Administration FAQs and Troubleshooting; Administration Troubleshooting, page 1-44; Administration FAQs; show process
1-43 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Administration FAQs and Troubleshooting Symptom My clients are not being authenticated through WDS. Possible Cause You have not created a server group on the WDS APs for client authe...
Page 48 - Administration Troubleshooting; Some users are not listed under User Admin > Manage Users.
Chapter 1 FAQs and Troubleshooting Administration FAQs and Troubleshooting 1-44 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Administration Troubleshooting This section contains the following troubleshooting information: • Users cannot log in after failure of the alt...
Page 49 - emote; Accept All Cookies; client; username
1-45 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 1 FAQs and Troubleshooting Administration FAQs and Troubleshooting Symptom When using Internet Explorer 6.0 to install a new image on a WLSE from a repository located on a Windows XP machine, the progress bar ...
Page 51 - Faults > Display Faults; Fault—The fault as it appears in the Display Faults table.; Faults > Manage Fault Settings; Fault tables are provided for each device type:
C H A P T E R 2-1 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine 2 Fault Descriptions This section provides the following information on the faults displayed in Faults > Display Faults . The following information is provided: • Fault—The fault as it appears in the D...
Page 52 - Fault Description; number
Chapter 2 Fault Descriptions Access Point Faults 2-2 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Access Point Faults Table 2-1 Access Point Faults Fault Description Type Explanation Related Setting Recommended Action AP is in a Degraded state number associated clien...
Page 53 - IOS
2-3 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 2 Fault Descriptions Access Point Faults AP is not registered with any WDS IOS The managed IOS access point is not registered with any WDS. For Radio Manager functionality to work, all IOS access points must re...
Page 56 - Duplicate IP is found
Chapter 2 Fault Descriptions Access Point Faults 2-6 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Duplicate IP is found Non-IOS and IOS WLSE discovery detects a second device with the same IP address in the network. When this fault is cleared, the following message d...
Page 58 - version number
Chapter 2 Fault Descriptions Access Point Faults 2-8 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Firmware version policy violation ( version number ) Non-IOS and IOS The wrong version number for policy checking has been entered. When this fault is cleared, the follo...
Page 59 - HotStandBy is active
2-9 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 2 Fault Descriptions Access Point Faults HotStandBy is active Non-IOS and IOS The access point that is configured for hot standby has become active. The following conditions could cause the hot standby access p...
Page 60 - For IOS access points:; Enabled; Click; Apply
Chapter 2 Fault Descriptions Access Point Faults 2-10 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine For IOS access points: 1. Check the primary access point, the Ethernet port, or the Radio port to see why the hot standby access point has been activated. 2. Correct th...
Page 62 - Port is down
Chapter 2 Fault Descriptions Access Point Faults 2-12 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Packet Error is in is in Overloaded state ( error rate %) Non-IOS and IOS The fault threshold set for the overloaded state has been exceeded. When this fault is cleared...
Page 63 - PSPF is disabled
2-13 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 2 Fault Descriptions Access Point Faults PSPF is disabled Non-IOS The PSPF port has been disabled. PSPF (Publicly Secure Packet Forwarding) is a feature that prevents client devices associated to a bridge or a...
Page 66 - SSID policy violation
Chapter 2 Fault Descriptions Access Point Faults 2-16 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine SSID policy violation SSID assigned to the access point Non-IOS and IOS The SSID entered in the WLSE is different from the SSID assigned to the access point. When the f...
Page 72 - LEAP
Chapter 2 Fault Descriptions AAA Server Faults 2-22 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine LEAP server is not available LEAP The LEAP server is not available. This can be caused if you have enabled this policy and you are using a non-Cisco client with EAP. When...
Page 73 - PEAP
2-23 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 2 Fault Descriptions AAA Server Faults PEAP server is not available PEAP The PEAP server is not available. When this fault has been cleared, the following message displays: PEAP server is available Manage Faul...
Page 75 - Module is down
2-25 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Chapter 2 Fault Descriptions Switch Faults Switch Faults Table 2-4 Switch Faults Fault Description Explanation Related Setting Recommended Action CPU utilization is Degraded (utilization %) The fault threshold set for...
Page 79 - I N D E X
IN-1 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine I N D E X A AAA server fault descriptions 2-20 access point accessing through WLSE, troubleshooting 1-4 AP web page, accessing 1-4 fault descriptions 2-2 interface adding, results of 1-14 removing, results of 1-14 rep...