Page 2 - Welcome; to your BT Synergy 5500 Digital Cordless
• Display with blue backlight. • 250 Name and number phonebook. • Copy phonebook entries between other handsets or your mobile phone SIM card. • Answering machine with up to 12 minutes digital recording time. • Send and receive text messages. 1 • Caller Display shows you who’s calling and see detail...
Page 4 - In this guide
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] 4 Getting started Location .......................................................................... 7 Setting up ....................................................................... 7 S...
Page 6 - General information
6 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] In this guide Help .......................................................................... 59 General information Safety information .......................................................
Page 7 - Location; socket and telephone socket so that the cables will reach.; Setting up; Connect the base; Getting started
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] 7 WARNING Do not place your BT Synergy in the bathroom or other humid areas. Handset range The BT Synergy has a range of up to 300 metres outdoors when there is a clear line of sight between...
Page 8 - Make sure the battery ribbon is; Setting up for multiple packs; for all handsets and chargers:
8 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Getting started Battery low warning If the icon flashes in the external display you will need to recharge the handset before you can use it again. During charging, the icon will scroll in ...
Page 9 - Your BT Synergy 5500 is ready for use.; Date and time; If you do not have a Caller Display service you can set the date and; Removing the batteries
9 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Getting started 2. Activate the batteries as described previously above. 3. Place the handset on the charger to charge for at least 24 hours. When the handset is fully charged the icon wil...
Page 10 - Handset buttons; Getting to know your phone
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] 10 Handset buttons Redial/Up In standby, press to open and scroll through the Redial list, page 18. In talk mode, press to increase volume. In menu mode, press to scroll through the options....
Page 11 - SYNERGY 1; Charger; Display icons
11 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] MENU NAMES SYNERGY 1 Charger Standby screen Getting to know your phone Display icons Displayed in standby mode to indicate handset is in range of the base. Flashes if you move out of rang...
Page 12 - Base
12 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Getting to know your phone Base Vol + / Vol – Increase or decrease speaker volume during play back. << Skip Press once to repeat the current message, twice to play the previous mess...
Page 13 - MENU; Navigating the menus; menU
13 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Getting to know your phone Option buttons Press to select the option displayed on the screen. MENU NAMES If no buttons are pressed for 30 seconds, the handset returns to standby automatic...
Page 14 - Button
14 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Getting to know your phone TExT MESSAGING WRITE MESSAGE INBOX DRAFTS OUTBOX TEMPLATES DELETE MESSAGES TEXT SETTINGS ANSWER MACHINE PLAY PLAY ALL ANSWER ON/OFF RECORD MEMO OUTGOING MESSAGE...
Page 15 - SETTINGS; Press
15 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Getting to know your phone CLOCk & ALARM DATE & TIME ALARM TIME FORMAT SETTINGS SET HANDSET RINGTONE RINGER VOLUME RECEIVER VOLUME HANDSET NAME LANGUAGE SCREENSAVER LIGHT TIMEOUT ...
Page 16 - Switch the handset on / off; clear; End a call; external; Using the phone
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] 16 When you make a call, the green In Use light on the base flashes. Call timer Your handset will automatically time the duration of all external calls. The handset display shows the call du...
Page 17 - secrecY
17 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Using the phone Secrecy During a call, you can use the secrecy function to talk to someone nearby without your caller hearing. Handsfree Handsfree lets you talk to your caller without hol...
Page 18 - Redial a number from the redial list
18 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Using the phone keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around.You will be able to dial the emergency numbers 999 and 112. Important W...
Page 19 - 50 Name and number phonebook; Store a name and number
19 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Using the phone You can store up to 250 names and numbers in the phonebook. Names can be up to 12 characters long and numbers up to 24 digits. You can also select different ring tones for...
Page 20 - Edit a name and number
20 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Using the phone Search alphabetically Press OrPress names . searcH is highlighted. Press select . The list of entries is displayed.Enter the first letter of the name you want. The first n...
Page 21 - Delete entire phonebook
21 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Using the phone When you have more than one handset registered to your BT Synergy 5500 base, you can copy entries between handsets. Delete entire phonebook 1. Press names . 2. Scroll or t...
Page 22 - Copy an entry to a SIM card
22 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Using the phone While SIM copying is taking place do not replace the handset on the base as this will stop the transfer.However, if an incoming call is received, the copying process is ca...
Page 23 - Change the dialling code
23 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Using the phone Local code The Dialling Codes function automatically converts SIM entries beginning with international dialling codes to the local code. For example, on a SIM card, + is t...
Page 24 - Handset settings; Handset ringtone
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] 24 You can set different ringtones for external calls and internal calls. Select from 20 handset ringtones.You will hear a sample ring for each one you highlight (if the ringer is not switch...
Page 26 - Auto talk
26 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Handset settings Auto talk 1. Press menU , scroll to settings and press select . 2. set HanDset is highlighted. Press select . 3. Scroll to aUto talk and press select . 4. Scroll or to on...
Page 27 - Base settings
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] 27 Select from 5 base ringtones. You will hear a sample ring for each one you highlight (if the ringer is not switched off). Base ringtone 1. Press menU , scroll to settings and press select...
Page 28 - Ring priority
28 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Base settings When you have more than one handset registered to your base, you can set one handset to ring before the other handsets. This allows one handset user to answer all incoming f...
Page 29 - First ring
29 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Base settings If you have subscribed to your network’s Caller Display service, your BT Synergy does not ring until the caller information has been received and displayed. However, if you ...
Page 30 - Set alarm
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] 30 You can set the time to either 12 or 24 hour format, see page 31. Date & time If you subscribe to your network’s caller display service, the base sets the date and time for all handse...
Page 31 - Time format
31 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Clock & alarm Set the time format to 12 or 24 hour setting. Time format Set the time format to 12 or 24 hour setting. 1. Press menU , scroll to clock & alarm and press select . 2....
Page 32 - Add a new event; Agenda
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] 32 Use your BT Synergy to remind you of details of up to five events such as birthdays, anniversaries or appointments. The entry can be up to 24 characters long. Up to 24 characters can be e...
Page 33 - Show agenda details
33 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Agenda Show agenda details 1. Press menU , scroll to agenDa and press select . 2. Stored events are displayed. If required, scroll to the event you want and press oPtions . 3. Scroll to s...
Page 34 - Send agenda as a text message
34 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Agenda Send agenda as a text message 1. Press menU , scroll to agenDa and press select . 2. Stored events are displayed. Scroll to the event you want and press oPtions . 3. Scroll to senD...
Page 35 - Caller Display; Calls lists
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] 35 IMPORTANT To use Caller Display you must first subscribe to the service from your network provider. A quarterly fee may be payable. For more information on BT Calling Features call BT fre...
Page 36 - Calls list; View and dial from a Calls list
36 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] New calls in the calls list have a large dot next to them to indicate that they haven’t been viewed yet. Calls list See ‘Entering names’ and ‘Writing tips’ on page 19.If you need to edit ...
Page 37 - Calls list; Delete an entry
37 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Calls list 3. Scroll to senD message . Press select . 4. Write the message then press oPtions . 5. senD is highlighted. Then press select . (You can save, insert a symbol, emoticon or tem...
Page 38 - call; Call Waiting
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] 38 You must subscribe to your network’s Caller Display service for Call Waiting to work. A quarterly fee may be payable.See page 40 for instructions on how to switch your Call Waiting servic...
Page 39 - BT Helpline; BT Services
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] 39 IMPORTANT To use BT Services and BT Calling Features you must first subscribe (if required) to the relevant service from your network provider. A quarterly fee may be payable. Please note...
Page 40 - Add or edit an entry
40 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] BT Services Call Waiting lets you know if another person is trying to contact you while you are on a call. If a second caller rings you will hear a beep in the handset. Providing you have...
Page 41 - Dial a stored entry
41 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] BT Services Dial a stored entry 1. Press menU then scroll to network services and press select . 2. Scroll to the entry you want and press oPtions . 3. sHow Details is highlighted. Press ...
Page 42 - Switch the answering machine on / off via the handset; Answering machine
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] 42 Your BT Synergy can digitally record up to 12 minutes of messages or up to 59 messages. Each message can last up to a maximum of 3 minutes. As well as recording incoming messages, you can...
Page 43 - Outgoing messages; Record your own outgoing message via the handset
43 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Answer and Record The pre-set Answer and Record outgoing message, that allows your caller to leave a message, is “Hello, your call cannot be taken at the moment, so please leave your mess...
Page 44 - Check or delete your outgoing message
44 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Choose which outgoing message you want played to callers. Answering machine Check or delete your outgoing message 1. Press menU , scroll to answer macHine and press select . 2. Scroll to ...
Page 45 - Record a memo
45 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Answering machine Record a memo 1. Press menU , scroll to answer macHine and press select . 2. Scroll to recorD memo and press select . 3. The display shows Please sPeak after tHe tone . ...
Page 46 - Message playback via the handset; Delete all old messages
46 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Answering machine to pause and resume playback. to stop playback adjust the speaker volume or during playback At the end of playback press and hold to delete all old messages. Message pla...
Page 47 - Remote access; Switch remote access PIN On or Off.
47 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Answering machine Remote access You can operate your answering machine from any Touchtone™ phone by calling your BT Synergy 5500 and entering a 4 digit security code. Switch remote access...
Page 48 - Switch your answering machine on remotely
48 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Time saver When you ring in to access your messages remotely, if your answering machine is set to time saver and you have new messages it will answer after 2 rings, if you do not have any...
Page 49 - Subscribe to the text messaging service; When you send your first text message from your BT Synergy you will; Cost of the fixed line service; is displayed, press; Text messaging
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] 49 IMPORTANT You must subscribe to your Network Provider’s Caller Display service so that you can use text messaging and you must not withhold your telephone number.A quarterly fee may be pa...
Page 50 - Standard text entry
50 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Symbols Emoticons Do you have two text phone bases connected to the same phone line? If you have two text phone base stations plugged into one line, you are likely to experience problems ...
Page 51 - Read a new message
51 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Text messaging Templates There are three pre-set templatesPlease callI’ll be there atWhat time will you be home?You can edit the templates, up to a maximum of 32 characters. Receiving a c...
Page 52 - Edit or send texts in the Drafts box
52 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Text messaging Use nUmBer To call the sender, press select . The display shows call . Press select to call the sender OR to save the number, scroll to save and press select . Enter a name...
Page 53 - Forward or delete texts in the Outbox
53 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Edit templates There are three pre-set templatesPlease callI’ll be there atWhat time will you be home?You can change the templates to your preferred message, up to a maximum of 32 charact...
Page 54 - Deleting texts; Service Centre numbers; Add or change Service Centre numbers
54 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Selecting all messages will delete all messages stored in your Inbox, Outbox and Drafts box. Text messaging Deleting texts 1. Press menU , text messaging is displayed. Press select scroll...
Page 55 - Set send centre
55 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] When you receive a text message, the message alert tone will sound. These beeps can be switched on or off. Text messaging Set send centre 1. Press menU , text messaging is displayed. Pres...
Page 56 - Registering an additional handset; Using additional handsets
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] 56 Default PIN code = 0000If registration is not successful first time, please repeat the process again incase the base registration period ran out of time.If there are already 5 handsets re...
Page 57 - Select a base
57 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Using additional handsets Use one handset to de-register another. You cannot de-register the handset you are using. Default PIN code = 0000 Select a base If your BT Synergy handset is reg...
Page 58 - Internal calls; Call another handset
58 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Using additional handsets Handset external display When an internal call is received, the display shows Internal Call Handset X (where X is the calling handset) and the handset number. In...
Page 59 - Help
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] 59 Phone does not work • Have you installed the batteries correctly? • Check that the mains power is correctly connected. No dial tone • Is the telephone cord of the base plugged into the ph...
Page 61 - No Caller Display number/name displayed; • The caller may have withheld their number.; Cannot register a handset to a base; up to 4 bases. Check that you have not exceeded the limits.; Base unit does not ring, but the lights are on; • Have you connected the telephone line correctly?; Buzzing noise on my phone or on other electrical equipment nearby
61 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Help No Caller Display number/name displayed • Have you subscribed to a Caller Display service from your network provider, see page 35. • The caller may have withheld their number. • An e...
Page 62 - Possible problems with text messaging; Cannot send text; • Check service centre number is correct.
62 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Help Possible problems with text messaging You must subscribe to your network provider’s Caller Display service for text messaging to work and you must not withhold your number. Your netw...
Page 63 - Further help and advice for text queries on BT lines:
63 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Help Text has previously been sent and received but you are now only receiving voice spoken text messages, from number 0845 6021111 • This may be due to your line being de-registered at t...
Page 64 - You keep hearing an error beep
64 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] Help 3. Use the keypad to type in the following commands (depending upon what you want to do): Opt out from receiving voice text messages. Turns off the opt out option. Turns on permanent...
Page 66 - Product disposal instructions; Guarantee
66 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] General information Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be dispos...
Page 67 - Technical information
67 If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected] General information Returning your phone If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packagi...
Page 68 - Offices worldwide; Working together, supporting energy saving products
Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any par t of a...