VTech DS221-2 - Manuals

1 Telephone line cord Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick star t guide Telephone base Telephone base power adapter User ’s manual To purchase replacement batteries or power adapt...

2 Telephone base and charger installation Install the telephone base and charger(s) as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a D...

3 Getting started If the handset will not be used for a long time, disconnect and remove the battery to prevent possible leakage. To purchase replacement batteries, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. • • 1...

4 Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your If you want to mount your telephone on a wall, use the provided wall bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you...

5 Getting started Wall mount to tabletop installation If the telephone line cord and power adapter cord are bundled, untie them first. Lift the telephone base up to detach it from the black plastic wall bracket. Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter f...

6 Getting started CID / VOL ( caller ID/volume ) Press to review the call log when the telephone is not in use (page 25).While in a menu, press to scroll down.During a call, press to lower the listening volume (page 13). MENU/SELECT Press to show the menu. While in a menu, press to select an item, o...

7 Getting started FIND HANDSET Press to page all system handsets. /REPEAT Press to repeat a message or press twice to play previous message (page 30). Message window Shows the number of messages and other answering system information (page 32). X /DELETE Press to delete the message currently playing...

8 Ringer volume (handset) You can set the ringer volume or turn the ringer off. Press MENU/ SELECT to show the menu when the handset is not in use.Press or to select >RINGER VOLUME , then press MENU /SELECT . Press or to adjust the volume. A sample of each ringer volume plays as you scroll throug...

9 Telephone settings LCD language You can select ENGLISH , FRANÇAIS or ESPAÑOL to be used in all screen displays. Press MENU/ SELECT to show the menu when the handset is not in use.Press or to select >LCD LANGUAGE , then press MENU /SELECT . Press or to scroll through the choices.Press MENU /SELE...

10 Telephone settings Clear voicemail If you subscribe to voicemail service offered by your telephone company, NEW VOICEMAIL and appear on the handset, and the VOICEMAIL light on the telephone base flashes when you have new voicemail messages. Contact your local telephone company for more informatio...

11 Answering system set up Use a system handset to change your answering system settings. Number of rings You can choose from two, four, or six rings; or toll saver. With toll saver selected, the answering system answers after two rings when you have new messages, and after four rings when you have ...

12 Answering system settings Announcement The telephone is preset with a greeting that answers calls with “Hello, please leave a message after the tone.” You can use this preset announcement, or replace it with your own. Play your announcement Press MENU/ SELECT to show the menu when the handset is ...

13 Make a call Press or . You hear a dial tone. Dial the number. Predial a call Dial the number.Press or . Answer a call Press , or any of the dialing keys ( 0 - 9 , #, * ). End a call Press OFF/ CLEAR or put the handset in the telephone base or charger. Speakerphone During a call, press to switch b...

14 Telephone operation Mute The mute function allows you to hear the other party but the other party cannot hear you. During a call, press MUTE/ REMOVE on the handset. The handset screen shows MUTED for a few seconds and MUTE appears until the mute function is turned off.Press MUTE/ REMOVE again to ...

15 Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call.Chain dialing can be useful if you wish to access other numbers (such as bank account information or access codes) from the directory,...

16 Telephone operation Multiple handset use You can use up to two system handsets at a time on an outside call. If a handset is already on a call and you would like to join the call, press or on another handset to join the call. To end the call, press OFF/CLEAR or place the handset in the telephone ...

17 Telephone operation Share an outside call You can call another system handset to join an outside call. That call continues even if you hang up. During a call, press INT . The other handset rings. The outside call is put on hold. If you have a two-handset system, your handset screen shows CALLING ...

18 Telephone operation Directory The directory can store up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. Directory entries are shared by all system handsets. Any additions, deletions or edits made on one handset affect the directory on all handsets. When ...

19 Telephone operation Store a directory entry Use the following steps to store an entry in the directory. Press MENU/ SELECT when the handset is not in use. Press or to select >DIRECTORY and then press MENU /SELECT . Press or to select >STORE , then press MENU /SELECT . The screen shows ENTER...

20 Telephone operation Character chart Use the dial pad and the chart below to enter a name (up to 15 characters). Each press of a particular key causes the characters to be displayed in the following order: Number key Characters by number of key presses 1 2 3 4 5 6 7 8 9 1 1 # , , - . & 2 A B C...

21 Telephone operation Search the directory Entries are sorted alphabetically. To search the directory: Press when the handset is not in use. -OR- Press MENU/ SELECT when the handset is not in use. Press or to select >DIRECTORY and then press MENU /SELECT twice. Press or to browse. Alphabetical s...

22 Telephone operation Edit a directory entry Use the following steps to edit an entry in the directory. Press when the handset is not in use. -OR- Press MENU/ SELECT when the handset is not in use. Press or to select >DIRECTORY and then press MENU /SELECT twice. Press or , or use the alphabetica...

23 Telephone operation About caller ID This product supports caller ID services provide by most local telephone service companies. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by the telephone company after the first or second...

24 Telephone operation Call log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller information appears on the screen, it will not be saved in the call log. The call log stores up to 50 entries. Each ...

25 Telephone operation VTECH 595-9511 6:21am 12/25 ANS. SYSTEM DIRECTORY>CALL LOG RINGER VOLUME RINGER TONE Review the call log Press CID when the handset is not in use. Press or to browse through the call log. -OR- Press MENU/ SELECT when the handset is not in use. Press or to select >CALL LO...

26 Telephone operation Dial a call log entry When in the call log, press or to browse. Press or to dial the entry. Save a call log entry to the directory When in the call log, press or to browse.Press MENU/ SELECT to select an entry. The screen displays EDIT NUMBER . Use the dialing keys to edit the...

27 Telephone operation Call log display screen messages Displays When PRIVATE NAME The caller is blocking the name. PRIVATE NUMBER The caller is blocking the telephone number. PRIVATE CALLER The caller is blocking the name and number. UNKNOWN NAME This caller’s name is unavailable. UNKNOWN NUMBER Th...

28 Answering system operation Answering system and voicemail Your telephone has both a digital answering system and voicemail indication. Most telephone companies offer voicemail service (fees may apply). Your telephone’s answering system and voicemail indication are independent features, and each a...

29 Answering system operation Turn the answering system on or off The answering system must be turned on to answer and record messages.When the answering system is turned on, the ANS ON/OFF light on the telephone base will be on and ANS ON will display on the handset. To turn on or off with the tele...

30 Answering system operation New message indication The message window on the telephone base flashes and shows on the handset when there are new answering system messages.If the new message alert tone is turned on, the telephone base beeps every 10 seconds when there are unreviewed messages. Messag...

31 Answering system operation “Memory is full,” is announced if you record a memo when the memory is full. Each memo can be up to four minutes in length.Memos shorter than one second are not recorded. • •• Delete all messages To delete all messages with the telephone base: Press X/DELETE when the ph...

32 Answering system operation When the memory is full, the answering system answers incoming calls after 10 rings and announces, “Memory is full. Enter the remote access code.” Message window displays Window display Description 0 No messages. 1-99 Total number of old messages recorded. 0-99 (flashin...

33 Answering system operation If you do not press any keys after you enter the remote access code, all new messages play. If there are no new messages, all old messages play. Once the new messages have played, the telephone announces the help menu options. If you do not press any key within 20 secon...

34 Appendix Handset display screen messages ALREADY SAVED The telephone number entered is already stored in the directory. CALL LOG EMPTY There are no call log entries. CALLING HANDSET X (for models with three or more handsets) CALLING OTHER HANDSET (for models with two handsets) Calling another han...

36 Appendix Handset and telephone base indicatorsHandset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or charger. Telephone base lights IN USE Flashes when there is an incoming call or another telephone sharing the same line is in us...

37 Appendix Battery It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to eight hours While in speakerphone mode (talking*) Up to five hours While not in use (sta...

38 Appendix Expand your telephone system The handsets provided with your telephone system are pre-registered. Each handset is assigned a number that shows on the handset display. Additional handsets registered to the telephone system are assigned in sequential order. For instance, if the telephone s...

39 Appendix Replace a handset If you want to replace a handset or re-assign the designated handset number of a registered handset, you must de-register all the handsets and then individually register each handset.To make de-registration easier, read all of the instructions on this page before you be...

40 Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377. My telephone does not work at all. Make sure the battery is installed ...

41 Appendix Troubleshooting The CHARGE light is off. Clean the charging contacts on the handset and telephone base each month with a pencil eraser or a dry non-abrasive fabric.Make sure the power adapter and telephone line cord are plugged in correctly and securely.Unplug the power adapter. Wait for...

42 Appendix Troubleshooting I cannot dial out. First, try all the above suggestions.Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing.If the other teleph...

43 Appendix Troubleshooting The location of your telephone base can impact the performance of your cordless phone. For better reception, install the telephone base in a centralized location within your home or office, away from walls or other obstructions. In many environments, elevating the telepho...

44 Appendix Troubleshooting Caller ID entries do not match the numbers I need to dial. Caller ID service delivers 10 digits (the area code plus the seven-digits number). If you need to dial something other 10 digits, see page 25 for instructions on changing the number. If you dial seven digits for l...

45 Appendix Troubleshooting The messages on the answering system are very difficult to hear. Press VOL on the telephone base or handset to increase the speaker volume. on the telephone base or handset to increase the speaker volume. The answering system does not record messages. Make sure the answer...

46 Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the p...

47 Appendix Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the...

48 Appendix About cordless telephones Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations ...

49 Appendix Warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanshi...

50 Appendix How do you get warranty service? To obtain warranty service in the United States of America, please call 1 (800) 595-9511. In Canada, please call 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save ...

51 Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harm...

53 Appendix Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range might vary according to environmental conditions at ...

54 Index A Add a handset 38 Alphabetical search 21 Announcement 12 Answer a call 13 Answer an incoming call during an intercom call 16 Answering system 28 B Battery 3 , 37 C Caller ID 23 Call intercept 29 Call log 24 Call log display screen messages 27 Call screening 29 Call waiting 14 Chain dialing...