Page 2 - NOTICE
NOTICE NOTICE TO END USER: CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS.USE OF THE SOFTWARE CONTAINED IN THIS PACKAGE CONSTITUTES YOURACCEPTANCE OF THESE TERMS AND CONDITIONS AND AGREEMENT TO ABIDE BYTHEM. If you do not agree with the terms and conditions of this Agreement, return the package a...
Page 4 - LIMITED WARRANTY
LIMITED WARRANTY The initial hardware and software of all Key Voice Technologies, Inc. (“Key Voice”) productsaccompanying this installation manual shall be referred to collectively herein as the “Product”. Non-Key Voice products are warranted solely by the manufacturer in accordance with the manufac...
Page 5 - LIMITATION OF LIABILITY
LIMITATION OF LIABILITY WITHOUT EXPANDING UPON THE FOREGOING WARRANTY, THE MAXIMUM LIABILITYOF KEY VOICE UNDER ANY WARRANTY, STATUTORY, EXPRESS OR IMPLIED, ISLIMITED TO THE PURCHASE PRICE OF THE PRODUCT. KEY VOICE SHALL HAVE NORESPONSIBILITY FOR DAMAGE TO PROPERTY OR ANY OTHER LOSS OR INJURY,INCLUDI...
Page 6 - Table of Contents
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 i Table of Contents 1. System Overview ....................................................................................... 1 1.1 What Does the Lite System Do?.............................................................................
Page 8 - and Debut; Lite system functionality includes:; Live Attendant
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 1 1. System Overview This document discusses features and functionality provided in Small Office Lite and Debut systems. Note that both these systems include the same feature set, and the system setup andmaintenance procedures a...
Page 10 - Understanding the Lite System Product Design; and Small
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 3 Live Attendant Lite System Voice Mail Attendant dials code to turn on message waitinglamp on recipient's telephone. The Lite system dials code to turn on themessage waiting lamp on recipient's telephone. Recipient sees message waiting...
Page 12 - System Setup Instructions; Available System Setup Techniques; There are two techniques you can use to set up Lite systems:
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 5 2. System Setup Instructions The Lite system contains a default database with a setup configuration that allows the Litesystem to efficiently perform fundamental call processing tasks with minimal systemadjustments by the installing t...
Page 13 - Preparing for System Setup; Equipment Needed; Lite system unit
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 6 • Call into the Lite system and use the Teleparameter feature to run the System PBX Setuputility then enter parameter codes and corresponding values to set up system and boxinformation This document provides instructions for using eit...
Page 14 - Laptop computer
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 7 system by attaching a portable diskette drive to the Lite system unit. Therefore, westrongly recommended that technicians servicing Lite system units have access to aportable diskette drive. • Authorization key (Small Office Lite syst...
Page 16 - Connecting the Lite System to a PBX or Key System
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 9 Note that the modular input connectors on the voice boards are RJ-14 jacks which containtwo independent telephone lines. The modular adapter shown (or its equivalent) must beused if the telephone lines are terminated with RJ-11 (singl...
Page 17 - Connecting the Serial Cable Between the Lite System Unit and PBX
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 10 Each line to the Lite system unit requires an industry-standard-telephone port on the PBX(this is also known by other names such as analog port, 2500 set interface, SLT port.). Sometelephone systems do not provide single-line-telepho...
Page 18 - Typical Setup; Collecting Necessary Customer Information
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 11 Typical Setup For typical automated attendant service, the PBX is programmed so that incoming calls arerouted via the PBX to ring the Lite system. The Lite system answers the call and asks thecaller to enter the required extension (o...
Page 20 - Business Hours Worksheet; DAY SERVICE BEGINS; time. If the business is closed the entire day on a
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 13 Business Hours Worksheet (System Supervisor Completes) Specify the time of daythe automated attendantshould start answeringcalls with a “goodevening” greeting. On the lines corresponding to each day of the week, write in24-hour forma...
Page 22 - Subscriber Mailbox Information Worksheet; Subscriber Data
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 15 Subscriber Mailbox Information Worksheet (System Supervisor Completes) x Photocopy this page, then complete the form for each subscriber who is to have a mailbox. Subscriber Data First name: Last name: Extension number: Should the sy...
Page 24 - Subscriber Schedule Worksheet; BOX
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 17 Subscriber Schedule Worksheet (System Supervisor Completes) Photocopy this page, then complete the form for each subscriber who is using the Paging,Auto Message Forwarding, or Message Delivery out-calling features according to a part...
Page 26 - Routing Worksheet; Office Open Greeting:; Office Closed Greeting:; Single digit routing paths:
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 19 Routing Worksheet (System Supervisor Completes) Refer to section 3.2 to familiarize yourself with the function of Routing boxes. This sectionalso provides a sample of greetings that are typically recorded in the 3 Routing boxes pre-c...
Page 27 - Office Holiday Greeting:
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 20 Office Holiday Greeting: Single digit routing paths:
Page 28 - Setting Up the System by Attaching a Laptop; Installing KeyLink Software onto the Laptop; To start the installation process, type; INSTALL; Connecting the Laptop to the Lite System Unit; REMOTE
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 21 2.5 Setting Up the System by Attaching a Laptop Use the information in this section to complete all necessary system setup steps by attaching alaptop computer to the Lite system unit and using the Lite system’s screen interface to ru...
Page 29 - Follow the procedures in this document to set up the Lite system.; EDIT
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 22 2. A screen displays, prompting you to indicate the type of connection you are establishing.To indicate you are using a null modem cable connection, type N then press <Enter>. 3. The screen refreshes with a display that emulate...
Page 30 - Completing the First Time Setup Procedure; FIRST TIME SETUP
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 23 2.5.3 Completing the First Time Setup Procedure Once you connect the Lite system to the phone system and access the Lite system using alaptop computer, you are ready to begin customizing the system. Customizing the systeminvolves: • ...
Page 38 - From the System Information menu, select; CLASS OF SERVICE; . The Class of Service; setup screen displays.; UPERVISOR STATUS; ? field is set to Yes. This allows the owner of the mailbox assigned
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 31 There are 8 classes of services (0 through 7) that can be set up then applied to mailboxes onthe Lite system. Two of them are pre-configured on the system. Class of service 0 isassigned by default to the prototype mailbox 9994, which...
Page 43 - If you select No in this field, the Lite system voices:; TRY EXTENSION X TIMES; This parameter applies only if the; MAX LINES ALLOWED TO HOLD; field is greater than 0. If
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 36 Note: If you want to disable the Call Queuing feature for the class of service, setthis field to 0. DIGITS ALLOWED WHILE HOLDING While a caller is in the queue holding for an extension, he/she can press a digit to leave thequeue and ...
Page 44 - RESTRICTED NUMBERS
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 37 After the defined number of hold prompts have been played, the Lite system goes back to thecaller and offers the options to remain on hold, try another extension etc. This field allowsyou to specify the number of hold prompts that sh...
Page 46 - GREETING RECORDED; field on the Routing Box setup screens. This field allows
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 39 calls to Routing box 801. Typically, companies offer more extensive call routing options tocallers during day/lunch service hours than during closed hours. Often, for example, single-digit call routing (“…Press 2 for Sales…”) is not ...
Page 47 - From the Main Menu, select; BOX INFORMATION; You should review the setup for the following boxes:
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 40 3. From the Main Menu, select BOX INFORMATION . The Box Information menu displays. You should review the setup for the following boxes: • Routing Box 800 • Routing Box 801 • Routing Box 821 • Prototype Mailbox 9994 • Supervisor mailb...
Page 48 - From the Box Information menu, select; ROUTING BOX; . The Routing Box setup screen; OWNER; field. So that more than one; DESTINATION FOR DIGIT
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 41 2.5.6.4 Reviewing Routing Box 800, 801, and 821 and Setting Up Single-DigitCall Routing 1. From the Box Information menu, select ROUTING BOX . The Routing Box setup screen displays. 2. Press <F4> to access the box selection scr...
Page 50 - Press 1 to accept the call. The parties are connected.
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 43 NO TRANSFER The Lite system does not transfer the call. Instead, it plays the mailbox owner’s personalgreeting (if one has been recorded) or a system default greeting. The caller then hasseveral available options before recording a m...
Page 52 - field is set to Wait For A Digit.; MAIL BOX
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 45 Note: The letter X represents the box number, a comma (,) represents a pause,and an exclamation point (!) represents a hookflash. For example, if the Litesystem needs to dial the extension number, then hookflash and dial 44 toturn on...
Page 54 - FIRST NAME; field. Enter the mailbox owner’s; LAST; field. Enter the mailbox
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 47 2. Press <Enter> to move the cursor to the FIRST NAME field. Enter the mailbox owner’s first name. Press <Enter> to move the cursor to the LAST field. Enter the mailbox owner’s last name. 3. To go to Page 2 of the Mail Bo...
Page 55 - field. If the subscriber is to use; PAGER NUMBER
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 48 4. Press <Enter> to move the cursor to the PAGER NUMBER field. If the subscriber is to use the Paging feature, use the following information to complete this section of the MailBox setup screen. PAGER NUMBER Enter the telephone...
Page 56 - PAGER TYPE
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 49 The pager number you enter can contain the digits 0 through 9, star (*), pound (#), andthe following special characters: Character Use P Use pulse (also known as ‘rotary’) dialing. T Use tone dialing (the default). , Short pause (dur...
Page 57 - If you enter a number greater than 1 in the; TIMES TO CALL; field, this field instructs the; CALL SCHEDULE
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 50 NUMBER OF TIMES TO CALL The Lite system calls the pager the number of times you specify in this field. Repetitivepaging may be useful if the pager is turned off periodically or is out of pager range. Note: This field is used to tell ...
Page 58 - ENABLED; Press to move the cursor to the first; MESSAGE DELIVERY; field. If the subscriber; CALL
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 51 ENABLED Set this field to Yes to indicate that the pager feature for this mailbox is currently on. Setthe field to No to indicate that the pager feature is off. The mailbox owner can alsotoggle this field on and off by calling into t...
Page 59 - REPEAT
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 52 Character Use received a DTMF digit (1 for Yes, anything else for No), by the end of theannouncement cycle(s), it assumes that it is talking to an answeringmachine, and proceeds to play each new message in turn. V Voice pager. This m...
Page 60 - Setting this field to; DISABLED; overrides the; SCHEDULE
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 53 SCHEDULE Select when the Lite system should call this number. The options are: Schedule Result ALWAYS The number is called any time a new message is left in themailbox. DAY SERVICE The number is called only during day/lunch service, ...
Page 61 - SCHEDULE A; field. If the subscriber is to; START; END; If you want the schedule to be active all day, enter 00:00 as the S
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 54 6. To go to Page 3 of the Mail Box setup screen, press <F9>. The Page 3 screen displays. 7. Press <Enter> to move the cursor to the first SCHEDULE A field. If the subscriber is to use the Pager or Message Delivery feature...
Page 62 - Confirm that the; field is set to Yes for all four personal distribution lists. This; SUPERVISOR; in this; field. Enter the system supervisor’s
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 55 3. To go to Page 4 of the Mail Box setup screen, press <F9>. The Page 4 screen displays. 4. Confirm that the ENABLED field is set to Yes for all four personal distribution lists. This allows subscribers to create up to 4 person...
Page 63 - field. Verify that 7 is entered; The system voices the Main menu:
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 56 entries identifies this mailbox as the supervisor mailbox and identifies the individual whois currently acting as the on-site system supervisor. 3. Press <Enter> to move the cursor to the CLASS OF SERVICE field. Verify that 7 i...
Page 64 - Press 3 to change options. The system voices the Options menu:; Options Menu
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 57 Press 3 to change options. The system voices the Options menu: 4. From the Options menu, press 2. 5. When prompted, press 800 to indicate you want to work with Routing box 800. 6. When prompted, press 1 to confirm the number you ente...
Page 65 - Default Database Structure Overview
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 58 9. To record greeting(s) for Routing box 801, press <#> to exit the menu shown above andreturn to the Options menu. Then repeat steps 4 through 7 above. In step 5, press 801 toindicate you want to work with Routing box 801. In ...
Page 69 - Number
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 62 When you complete the tutorial, press <*> to prevent it from voicing the next time thebox is accessed. 3. The system voices the Main menu: “To listen to your messages press 1. To send a message press 2. To change your optionspr...
Page 73 - Supervisor Menu
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 66 2. To access the Supervisor menu, press 6 (this option is not voiced). The system voicesthe Supervisor menu options: 3. From the Supervisors menu, press 9 to modify system parameters. The system promptsyou to enter the Technician pas...
Page 106 - Values
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 99 Task Param. Number Description Acceptable Values Notes: VM.CMG Setup 9384 ivrpromptlanguage= See the InstallationManual. VM.CMG Setup 9388 volume= See the InstallationManual. VM.CMG Setup 9389 noserialmwrefresh See the InstallationMa...
Page 108 - Upgrading 2 Port Systems to 4 Ports
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 101 values. For information on day-to-day modifications that can be made using Supervisormenu options (and not the Teleparameter feature), refer to section 3. 2.8 Upgrading 2 Port Systems to 4 Ports You can upgrade 2-port Lite systems t...
Page 110 - System Supervisor Instructions; Working with Mailboxes
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 103 3. System Supervisor Instructions The procedures provided in this section indicate how a system supervisor can make changesto the system setup by calling into the system using a telephone. Each of these procedurescan also be perform...
Page 111 - From the Supervisors menu, press 1 for Mailbox Administration.; Mailbox Menu
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 104 2. To access the Supervisor menu, press 6 (this option is not voiced). The system voicesthe Supervisor menu options: 3. From the Supervisors menu, press 1 for Mailbox Administration. 4. When prompted, enter the number of the mailbox...
Page 115 - Follow the prompts to complete the procedure.; Working with Routing Boxes; Understanding the Routing Box Setup; Box
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 108 19. The system voices a prompt identifying any message scheduled for future delivery, thenvoices the options: Follow the prompts to complete the procedure. 3.2 Working with Routing Boxes 3.2.1 Understanding the Routing Box Setup The...
Page 117 - Other Greetings
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 110 Note: If the system is set up to provide callers single-digit call routing options(“…Press 2 for Sales…”), those options are also voiced to callers during thisgreeting. Other Greetings Up to 10 different greetings can be recorded an...
Page 120 - From the Supervisors menu, press 2 for Routing box Administration.
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 113 3.2.3 Changing the Single-Digit Call Routing The Lite system can be set up to voice greetings to callers that include single-digit callrouting options, such as, “Press 2 for Sales…” On a system set up this way, a call istransferred ...
Page 121 - Routing Box Menu
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 114 5. When prompted, press 1 to confirm the number you entered or press # if the number youentered was incorrect. Once you press 1 to confirm, the system voices the Routing Boxadministration menu options: 6. To make modifications to th...
Page 122 - General System Maintenance; From the Supervisors menu, press 4 for Port Administration.
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 115 Once you access this menu, be advised that you must not press # to exit it, since the # keyinvokes a change to the destination for the pound key. If you want to return to theprevious menu, simply make no entry when you hear the spec...
Page 123 - To enable a port that is currently shut down, press 2.; Recording a Broadcast Message for All Mailboxes
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 116 5. When prompted, press 1 to confirm the number you entered or press # if the number youentered was incorrect. Once you press 1 to confirm, the system voices the portadministration options: 6. To shut down a port, press 1 to disable...
Page 124 - Transferring a Caller to a Mailbox’s Voice Mail; Press the; TRANSFER; key on the telephone.
L ITE S YSTEM I NSTALLATION AND S UPERVISOR G UIDE 9.0 V ER . 1 117 2. To access the Supervisor menu, press 6 (this option is not voiced). The system voicesthe Supervisor menu options: 3. From the Supervisors menu, press 5 for System Broadcast Message. The system voicesthe following options: 4. To r...
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